Case Auto Response Rule in

[@devendrabhardwaj1533]

Thanks For Sharing 😊🎉Amit Bhai 😊

[@prasanthguru8784]

Nice man...

[@TruthDefenderPodcast]

Could this method be used to reach out to a customer who has not responded to our respone after they created it with their initial question? For example: 2nd day no response from customer could we send out an auto-response email to them asking if they still need assistance. 3rd day no response another one is sent out warning them that the case wil be closed if they do not respond, etc.? Would this be a valid option or would a flow be more fitting? Thanks in advance. Great video.

[@sfdcpanther]

Auto response rule can't be used for your use case however u can use flows to do the same. Flow will require some custom logic but it's doable

[@namanshetty2781]

Won't auto response rule fire when a case is created by third party through a REST API and a case will be created through this in Salesforce. So now if this case satisfies the auto response rule condition will email be triggered to the cases contacts mail recipient?

[@pantherschools]

the auto response rule should work. you can test it

[@namanshetty2781]

@pantherschools I have tested it and I could see that the auto response is not fired when the call is made to this REST API from external system

[@lukeshk7221]

Auto-Response rule will not trigger if the records are created manually through UI @SFDCPanther

[@sfdcpanther]

There is a setting which you can enable and the rule will trigger automatically without any issue

[@venkatramana-tc6uw]

@@sfdcpanther what settings we have to done to trigger auto response.when we have created from ui ?

[@gauravbhardwaj2588]

I have purchased all your course on udemy send me coupen code for the new deployment course on udemy by u.

[@gauravbhardwaj2588]

Panther bhai. Apna email id ya what's all no do.