DAY IN THE LIFE OF A CALL CENTER AGENT | Jen Barangan
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- เผยแพร่เมื่อ 10 มิ.ย. 2024
- Aside from flying, BPO Industry is also very close to my heart. This is my first job and my first home, the place where I was able to hone my communication skills and cultivated my professionalism. So join me as I show you how it's like to work as a Call Center Agent. #callcenter #adayinthelife
To apply in SVCPH send your resume here jobs@selectvoicecom.com
or visit this website selectvoicecom.com.au/careers/
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LET'S BE FRIENDS!
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Thanks for the visit, Jen! Our employees were super *kilig* to see you! Happy to hear you enjoyed your stay. 💙💛
And this goes out to all current and aspiring BPO employees: we hope you find a company that will really take care of your well-being. What you do, simply matters. 💙💛
Jen, I love you! Also working from BPO industry.
@@lynsalvosa5272 looks like Cebu
Nag bpo ka dati diba po miss jen? Sang company po and account perhaps hehe
SVC gawa naman kayo dito sa Baguio
@@mubibidyoklipph6635 Cebu sila
9 yrs in the bpo..i would say all worth it..natutunan ko ang tamang work ethics at customer service ..ngayong lawyer na ako i can say proud ako na napatapos ko ang sarili ko sa law school dahil sa call center :)
Congrats atty. I'm planning to take law as well
So happy I came across this comment! Congratulations Atty.!
Congrats po, attorney!
Cheers atty🎉 congrats
congrats maam
19 yrs old, living alone, working in bpo for almost 1 year now. Working in a good environment actually make everything different. Stay safe ate Jen!
Hello bawal hawakan phone kapag nasa shift?
can i have ur facebook?
Can I share you're story?
Ano po ba qualifications for newbie? O kaya expectations sa kanila pra matanggap?
@@kimberlyannabad5578 no po, inside the workplace called production, no personal things would be allowed like wallet, phones, papers etc. only your water would be allowed
Hats off to all call center peeps out here! Been in the industry from 2004-2009. It greatly shaped my work ethic and sharpened my communication skills.
I am looking forward to it
My 1st job was a call center agent and I'm proud to say that I develop my self confidence through this industry. I worked there 1.5 years. The only reason I left the industry was because of it's shifting schedule.
It's very rare for a company that has a massage therapist inside, looks like they really take good care of their employees. I'll apply there once they establish an office here in Manila. ❤️❤️❤️
Been in a BPo industry for 3 years now, started as an agent and then became a support/Mi60 and now I am working as a supervisor. Not an easy job. Salute to all of BPO employees.
I'm always amazed every time I hear someone from the BPO industry speaking English. Ang galing at ang ganda nila pakinggan magsalita. Part ba yun ng training kapag starting out ka pa lang sa BPO? Paano naman yung mga gusto sumubok pero di ganun ka-fluent in speaking English or may accent?
*in "the" BPO industry
*to all BPO employees
@@marieantoine ngayon hindi na masyadong istrikto sa fluency ang mga BPOs, in my own opinion lang ha. Kung wala ka pang experience, I suggest na dun ka muna sa mga normal* na BPO ka pumunta. Pinaka importante na makaintinde ka ng English, sumunod maka basic English ka, then the rest susunod na yan as you go along. Marami jan nagsimula sa halos wala (di pwedeng walang wala as in walang skills ha) and then now, supervisor na sila. Confidence is the key. Matagal na ako sa BPO. Ang dami ko nang nakitang hindi naman matatas sa English pero madalas sila pa yung mga top agents, SME o kaya managers pa.
Gaya ng sa ibang industry, pinaka importante parin ang work ethics, perseverance, motivation and suchlike more than comm skills alone para magtagumpay sa BPO.
@@deanvm9158 Ganun ba. Salamat sa feedback. Though hindi ko naman goal na mag succeed sa BPO. Only interested in improving my verbal English and for the experience na rin dahil bored na ako sa work ko hahaha
@@lexismith3670 nice
BPO helped me earned a college degree. Now I may be a public servant in one of the GOVT offices but my work ethics and Customer Service Skill Learned in BPO will always remain. I will always salute all the BPO Employees! Always Keep up the Good Work :-)
Same here
I'm proud to say that I am one of the people working in a BPO industry for almost 3 years now and I really love working in this field. It will help you improve your self confidence, make lot of friends, and lastly, I agree compensation wise, I can't say anything but to be grateful in this kind of work! To all aspiring agents, you make the right choice! Mabuhay ang lahat ng mga BPO!
Ask ko lang po, free po ba mag apply jan?
Could you please mention some companies who hire call centre agent from anywhere in the world as a remote and work from home???????
LOVE YOU TRAINER JL!!!
Salute to all the BPO employees, the bayaning puyat, who contributed a lot to the economy😊.
Another eye opener vlog, salamat Miss Jen😊
Being a call center agent while studying is really a tough battle to take. So proud of myself! 🤧
hoyyyyy panooo🥹✨
@@kxeilish multi-tasking lang tsaka time management plus idagdag mo pa yung ibang responsibilities HAHAHAHAH
@@kxeilish nakaka proud tlga kasi mga walang tulog yan😆 saka school naman mag aadjust if magwowork ka. Sa school namin ikaw mamimili ng sched mo
Labannn! Dami ko din kilala na kagaya mo. 👌♥️
Legit, sacrifice lang talag tulog. Laban!!!
My mom have been working in a BPO company since 2005 and still working right now for home,and Im so thrilled to see this video.
Omgggg Cannot wait to watch this one! So happy for your new achievement. So proud of youuu always and Always here to support you.🥂
I remember those days during earlier part of my career. I was once a call center agent. Although it came to a full circle and I'm back to BPO industry, my career is more in line with my IT course. It certainly helped hone my communication skills. And now? I'm not afraid and can communicate effectively with the north americans, on a daily basis.
Filipinos shouldn't be afraid of speaking english and committing mistake. Let the haters laugh. Practice makes perfect
Hello po. Mahirap po ba ang interview. Fresh graduate po ako. Plano ko pong mag-call center muna temporarily.
Practice makes improvements.
Hi po tanong lang po. Anong major nyo po sa IT course nyo dati?
@@ygpml Piece of cake, basta confident maayos ka mag english, ipapasa ka, lalu na kung may accent ka lol magtitinginan sayo pag group interview.
why come back though, do it as stepping stone, practice communication lang then move on.
One of the best vlog I've seen. Thank you Miss Jen for making this. I feel so honored working in a BPO industry. 💗
Watching this video felt like I’m walking down the memory lane. Before I migrated to America, I used to work as a call center agent. Ang lakas lang maka-reminisce☺️
Taking care of the employees menthal and physical well being, should be at least one of the priorities of the company. - Thats true Jen! proud bayaning puyat for 8 years.
Salute to all the BPO Employees. I was working in the BPO world for 7 years and it was my dream job. As a single mom, sobrang laki ng naitulong saken. Thank you Miss Jhen.
1
is it hard to work in call center? i also want to apply i'm 17 ànd i don't have any experience, im not also fluent in english. is it possible that they will hire me?
@@jenicadelacruz7901 as long as you can pass the assessments and training then you can be part of the production floor/regularization
Wow! Thank you for this vlog Ms. Jen! Its an eye-opener for me. Maybe I should give it a try again to apply in BPO industry. I love how the company took care of their employees. 🥰
Nice Video Jen. BPO takes good care of their employees. The problem though with BPO is the nature of the job. Most of the time when you get used to taking calls and doing the same thing over and over everyday, boredom comes and follows exhaustion/ burn out. It will be an advantage for BPO career aspirants to always have a positive energy and try to have fun on the job every now and then to avoid this. That is why marami silang pakulo sa office, to lift up employees' spirits so they can perform well. Salute to BPO agents. Been there for 5 years and it built my confidence , analyzing and leadership skills a lot.
It is hard to stay on voice accounts and stressful pa. I got lucky and was hired in a non-voice project management account and only did 2 yrs of calls in total. Salute sa mga kaya magtagal sa calls, ayoko na ulitin yan last na ung nagOnboarding Project Manager ako. Most experienced BPO agents move out of voice accounts or get promoted. Ang baba pa ng sahod sa voice account unless siguro skill based like healthcare or with Google or tech support. Most of us work for project management in telco accounts and now hiwa-hiwalay na kami and most of my previous workmates were able to get a 40K+ starting salary since we are on Project management line. Ung iba nasa 60K-80K+. Lalo na pag nakapasok sa Google or sa mga technical non voice account, you can even get more. Madami na talaga options sa BPO, di na lang calls, kaso salaan bago ka makapasok. Kaya goodluck.
Kakamiss din maging Agent infairness. Yung customer lang focus mo aside sa performance ha. Iba na kasi pag nasa leadership level na, iba nadin ang mindset and focus. Thankful ako kasi lahat ng experiences ko as an agent nagamit ko para ma reach yung ganitong position. Happy ako sa Teletech for 6 yrs now. At sa mga maliit ang tingin sa call center agent, please lang try nyo muna mag calls or lumugar sa posisyon namin bago kayo humusga dahil hindi biro ang trabaho ng isang customer service lalo na't international account pa. Maaaring nakaupo lang kami, pero laging pagod dahil puro utak ang gumagana. You have to think critically and analyze customer effectively para mabigay yung recommendend solution sa bawat concerns nila. Kaya wag maliitin ang bpo industry. Yun lang.
What the f id this language
Thanks for this, Ms Jen ❤💕🙏
I am a teacher by profession but this one BPO company accepted me to be part of my first BPO job. They are indeed the best place to work. I know that the salary is not that high, I just do love how they prosper equality and how they take care of their employees.
I can say that I am part of the saying "SALUTE TO ALL BAYANING PUYAT" ..
Thank you, Ms. Jen, and more inspiring content on your vlog. Take care always 😘☺
Tp..😊😊
Hello po, pwede po malaman kung saang BPO company kayo nagwowork?
When you say "salary us not that high". Can you tell us how much is it? Just for reference.
I'm a graduate of BSED but I choose to work in a BPO after graduation because I knEw that salary in private schools is not good compare to BPO...
Thank you so much Jen for sharing the life of a call center agent.
I really love watching and listening to you Miss Jen! 💚
currently working as a cc because Jen inspired me and soon i’ll be aiming to be a FA since that’s my dream ever since 🥰
I hope our company is somehow like that to give recognition to agents who are deserving and really worked hard
All I can say is you deserve this, you are such a big inspiration to others and this is the kind of content I am looking for, I say continue inspiring other people. I'm not that kind of person putting my thoughts in the comments but I can't help it.......
Perfect timing that this one is on my timeline, I'll start my work at a BPO company on July 18. Thanks for showing this Ms. Jen 😊💕
Nakakamiss mag take ng calls ulit.🥺 Thanks miss Jen for letting me remember my BPO days through this video.🙏💖
Iba talaga kapag inlove Ate Jen 😍 Undeniably gorgeous and blooming ❤️
Been in a call center company before. 2 years and it was such a totally different exp to all the other jobs ive had. I salute all the agents. Its really really really a commending job. I suddenly missed the vibe.
time flies. its been a years watching jen's vlog. actually updated ako sa lahat ng vlogs i just want to rewatch this video :)
Iba pa rin talaga ang Buhay ng Call Center Agent. Stressful but masaya you gain more friends talaga and family 💗💗💗💗💗💗
I am proud Bayaning Puyat. Mabuhay tayo!
So happy for SVC! Congrats Jen
I've been in a BPO industry for almost 10 years for 3 companies but recently I was traumatize because of the last company that I worked with, its not because how irate the customer's are or how hard the work is but because how my previous employer treated their employees, and now I am jobless because every time I encountered American's/client it reminds me how horrible experience that I had with them. I am super happy for you Miss Jen because you are in a good company, I hope that I have the courage to work in a BPO again.
I'm so loving this! Thanks Jen for the mesaage❤️
So proud of you miss Jen.
I'm also working as call center agent for 2 years.
I once became a callcenter agent and swear isn't easy working as anyone thinking. I salute bayaning puyat ❤️
Wow..it is amazing that u were able to document it as it was never allowed..Good job Ms.Jen..
I love that they let vloggers do this ❤️
Proud to be part in BPO Industry 😍✨
WOW. I'm really impressed with the in house massage. I believe BPOs should have that! Really helps the agent to somehow destress.❤️❤️♥️Thanks for this vlog Jen.
Been working in a BPO Company for almost 7yrs.now and I can say that, Winner yung pa massage Mami!!!😍 This is sooo fascinating, first time ata to na navlog yung day inside the Prod.Floor so the people outside BPO Industry can somehow get a glimpse of our daily life at work. Thanks for this vlog Ms.Jen also to SVC.♡︎
You are the type of person that I idolized the most, because ur so good in speaking English fluently and you motivate us to be positive and I admired u for that idol Jen, Godbless.
Makamingaw baya pud magwork sa call center.. love this Vlog❣️
Thanks for featuring this vlog.. it reminds me of all the great memories I’ve had and experienced working as a call center agent for almost 10 yrs in Taguig.. My co workers are also my friends and family. Like svc, the company I worked for also take care of their employees. After I migrated to the states, got married and working as a health care worker here sometimes I still miss my life in pinas iba pa rin talaga ang buhay dyan lalo pag single nakakamiss talaga..
OMG! I migrated here in the states after 10 years of working in the industry as well. It was such a n amazing experience. It also helped me to build confidence especially with my communication. A lot of good memories to keep!
Omg. I am on nostalgic while watching this because the i1 building has been my 2nd home for 1yr and 8mos and was my first BPo company. It was Convergys back then. ❤️Thanks for doing this vlog Ms Jen ❤️❤️❤️
If I am not a medical student right now , I would continue my call center job. For 6 months, I had enjoy the work dealing with my clients, my TL, the company of my funny colleagues, and our tenacious floor manager. There are also other benefits like attending recreational activities and projects, discount for meds, snoozebox, cheap cafeteria and free gym 🧡, and awards for getting high audit scores and by being punctual and having no absences. I remember our group always win for the best group as well. There is also the night differentials every night shift and bonus if may holiday pa sa ibang bansa. There's also a discount if you want to continue studying vocational studies, language studies etc that they offer. Basta na nakakamiss din yung gimikan namin mgkateam. Sayang wala ko naging jowa, shy type kc ko hehe. I hope they are all doing fine and happy din. 🤲🏻 gogogo mga call center agents, always love your work ♥️
Wow! I worked in a BPO company for 5 years and shifted to freelancing, this video makes me miss my office life before.
Hello workmate! Proud SVC employee here. Wa gyud ko ka pa pic kay on call pero saw you sa Ops - gwapa gyud ♥️♥️♥️
This is really a dream come true!
This will also give new generation what it is to have a career in BPO and at the same time, what to expect.
Been a tech support in Convergys back then, 1 year residential and another year in business class.
I am the kind of agent that builds rapport, so bagsak palagi sa AHT but palaging around 95% pataas yung CSAT.
QPB is LIFE!!
Congrats for reaching I M views. Happy to be part of it. Life has been very , very good to you.
Love the content ate Jen. 7years working in BPO industry ❤️❤️
..galing mo talaga ate jen kahit saan ka ilagay..ganda nmn uiehh..more more blessings pa po with you and capt..deserve na deserve nyo naman..more power..god bless..happy 1 year anniversary Teambards admins...
I love watching you showing me how BPO industry works...
Good job... done fullpacked...
I'm so happy watching your vlog about the real experiences of a Call Center Agent as others think that the job we do is as easy as eating a piece of cake, when in reality, it takes all of your guts just to wear your headset as you know inside you that you're about to go face different clients again on your calls who could be just as understanding as you wish or just as hard headed as you not ever wanting to get.
BIG SALUTE to US, IMMORTAL 🤭 CALL CENTER AGENTS! 🖖
MABUHAY! 😇
Agree! Sa call center kailangan talaga confident, patient!, emphatic listener, enthusiastic at magaling mag english!
From A DAY IN A LIFE OF A FLIGHT ATTENDANT TO A DAY IN A LIFE OF A CALL CENTER AGENT
OMG I miss that building! I worked there for a different company for over 5 years! Thanks for reminding me of my first job, where I started to dream and met the love of my life. 😍 I am already in the BPO industry for over 9 years now. 💛
Amazing
anong company mo na ngayon miss?
New subscriber here. Jen is so simple and relatable as a person
This is such great content and super effective marketing and recruitment strategy! Galing! Loved the execution too very relaxed and easy to watch. ❤
This makes me miss the industry. I left the BPO industry 7 years ago and I def miss the environment and the friends I made.
Ka-well rounded jud nimo Jen uy! Such a fresh approach to the BPO industry. Love it! And I loove that Sat-Sun off sila! 💛💙
Found you! HAHAHAHA
Anyway, was Jen just trying to show and endorse the company? Or is she really working there?
@@CrislanieDelosReyes Clearly, she just showed the life of a call center. But to answer your question she’s not employed with SVC. 🙂
Thank You Miss jen for sharing things how does it feel like working in BPO industry. Now, i am an unemployed because i left my job in the hospital as a staff nurse but before that i am working in bpo industry for almost 2 years. Being an agent is really tough and an uneasy to handle irate customer. But it turns out to pay off my dedication and perseverance as an agent. However, i upgraded myself to QA because for me this is really heart touching because you've encountered so many agents that their calls is zero. Sometimes you feel upset but i understand all agents because i used to take calls from customer and got zero until you realized it " Am i worst agent"? That's how bpo industry looks like. Many agent give up and change their career.
One of the best working experience I've ever had. Keep the fire burning guys..
Proud BPO employee for 9 yrs now. ❤️
Proud working in a call center for 14yrs. Good luck.. I know its gonna be easy for you. God bless..back to night shift 😊
Enjoy your new chapter Ms. Jen😍
wowww!! its a dream come true to document a life of a call center talaga. 🎉💛
Thank you for th is Jen. I learned to appreciate this work now and how lucky i am to be part of this industry
i was also once a bpo employee, quite challenging job especially in staying lively and much awake during graveyard shift, i say, it really a nice experience
I was trying to apply for different BPO companies and this video just motivates me more. Thank you!
Best vlogger.. ✨
Apaka natural mo po mag vlog. 💚
Oh how i miss the BPO life! Worked for BPO for 5 years and I never regretted those years!!
I miss I.T park...kaway kaway mga Taga CNX 🙌been in the industry for 2 years and 7 mos. And my experience was unforgettable....and I can say that being part of BPO industry is such an amazing experience...thank you miss Jen for this😀 and true may sumasanib talaga pag naka suot na ng headset...American accent in instant 🤣🤣🤣
Hello Miss Jen been working as a callcenter agent before and seeing your vlog inspires all the BPO agents. I also miss my previous work as an agent.. Nice kay ang SVc.
I've worked in this industry for 6 years but really not my thing. I've always wanted to lead so now I have my own clients. But, can't be more thankful for learning so much from BPO.
Great way to showcase the call center and bpo industry... I am proud to be part of this industry for the past 17 years... and hanggang ngayon hindi ko pa rin matanggap that other people thinks that working on a bpo is so easy at minsan ni la "lang" lang ng iba... Thank you Jen for uplifting the industry that continues to bring jobs to Filipinos... #BayaningPuyat 💕
Ignorance is a bliss kaya maswerte sila dahil sila ang hindi ang binubulyawan ng di mo kakilala araw araw
Grabe.. 4-6 months pa lang burned out na ko. 17 yrs? How??? Did you planned to stayed that long in the industry? What do you do when boredom strikes you? Kahit 1yr lang sana makatagal ako kaso nakaka-depressed talaga sa bpo. Paulit-ulit ang scenario 😔
@@lZ8463 dapat talaga may goal ka... example on my 2nd yr sa industry dapat di na ako nagcocalls. I explore mo din other facets ng industry - training, quality, ops leadership. Pwede din move from one project to another one para bagong product or process naman...
Yes, hindi po madali sa call center. Unang struggle is if you can't speak fluently tpos irate pa client mo, mahihirapan ka tlaga makipag usap. 2nd if yung TL mo nakakadagdag din sayo ng stress imbes na i-uplift ka nila pati na management. 3rd yung salary, minsan kasi sa ibang companies puro disputes so saludo tlaga ako sa mga tumatagal sa BPO industry. Currently I'm on my 7th month & I'm planning on finding a job other than BPO. Siguro, hidni sya para sakin.
@@ivygayjadloc4942 me too. Although di naman masyadong nakakastress yung account namin still it burned me out. Kaya i decided to explore and take short courses about social media marketing etc. kaya ito 4 yrs na as digital marketing officer. 🙂
I've also been a call center agent & a flight attendant w/ cebpac as well like miss jen & seeing a day in the life of my past job like this feels so nostalgic. thank you 😊
🙂
Kaway kaway sa mga bayaning puyat 😍 working in a BPO industry for about 4 yrs. now 🥰 & still counting... laban lang 💪
Proud callboy here! Been in the industry for more than 10 years now and still counting! More powers to all callboys and callgirls out there!
11 years in BPO. More than 2 years working from home. Best job ever!
Jen, this is so fascinating! I’ve always wanted to see the headquarters of a call centre. The facilities in this particular one look so well maintained & the atmosphere seems very welcoming. The social events give it such a balance.
Anyway, it’s a nice insight to your past life, you really are so multilayered!
What next? 🤔
Hello!! Hope were all safe and sound may God bless us always
This is soo awesome.. Thank youuuu for showing our BPO lives...
Naka-Curious lang hindi n talaga naka face mask sa prod flr..
Ang swerte naman ng mga colleagues ni Ate Jen!!! 😭❤️
I'm proud to say that I am one of the products of BPO World. I remembered that 5 years ago I was not at the top of my life because I had been struggling with a lot of challenges such as finances, so I did, I applied to bpo which is one of the known bpo companies here in Davao City, and fortunately got hired!! Way back then it taught me how to improve my communication skills since before I was not that confident in terms of speaking in public but now, I am confident enough that I can talk to foreigners, especially North Americans. PRACTICE MAKES PERFECT!!
Hi! May I know what company is it? :)
@@testting6661 VXI Global Holdings
Happy to hear your story😊
Maka proud ate Jen. 5 years working in BPO and counting ❤️🙏🏻
i dont have any idea about the work of call center ageng. but i watch this vlog. itz so amazing.
thanks a lot.
Yes nakakamiss din mag work sa bpo, yung ibat ibang mood ng callers 😁😁 samahan mo pa ng mga kalog na teammates . Thank you Ms.Jen for sharing this . God bless and stay safe 🙂
Oommmmmgggg , welcome back po sa bpo industry ate jen. So happy po for you, olive juice po. But before that ngayon lang din po ako nakakita ng best company that concerns po sa mental health and physical being po. Ingat po palagi sa work and enjoy. I always support u po 2yrs of being fan. 🥺💯
Aww, thank you sa support ♥️
I love the vibe of the your video !! thanks for the fabulous video!
Yeeey! Welcome to BPO industry 🥰✨😍
Omg Jen! Transactional din ako when it comes to calls then I was deployed on a retail account pero minsan naman nakakasingit ng rapport pero madalang. Hahahaha! laglag CSAT malala🤧 thanks for uploading this vlog! I knew di ako nag-iisa and glad that I was able to improve a lot💓
I was asking for a sign to pursue my dream job to work in a BPO and your vlog appears in my fyp. So this is it, I will continue to dream until I become one ❤️💪
Wow iba talaga kapag sikat😲 I love the way you speak Jen so nice and confidently beautiful ❤️
I love your confidence I feel like I'm gaining confidence too.😊
Always here to support you Jen.. and i love these content of yours btw i am working in bpo industry as well.. ❤️❤️💚💚
Yaaay! Thank you for appreciating 🥰
Hi guys I've always wanted to try BPO but one thing that holds me back is that I'm prone to anxiety. Which causes me to stutter when I'm in distress. But on good days I can speak English fluently with minor stuttering. I can still carry on conversations and troubleshoot stuff during attacks but I stutter and pause. To CSR folks out there are you allowed to stutter? Hahaha seriously I keep worrying about stuttering on a call if I get stressed. Everyone I watch just speaks so eloquently. I'm overthinking
It's okay to overthink. Just prepare and go for it! Good luck!
Go for it! You can actually try looking for a non voice account such as chat, email and back office but if you wanted to go for a voice account, you can always do your best and one day you will get used to it. Just practice and free your mind for every calls.
you can try non-voice :)
It’s part of being a newbie. But you’ll get the hang of it. Nobody starts out being outstanding. Allow yourself to stutter, you’ll learn from it. You’ll be your confident self in no time 😊
We are hiring tho.
♥️
I love the way you talk Miss Ma’am. ❤
Thank you Jen! Salute sa mga bayaning puyat! ♥️ AJAH!