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How To Perform Account Verification (eKYC) To Your Touch ‘n Go eWallet
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- เผยแพร่เมื่อ 6 ธ.ค. 2023
- Account verification is an electronic Know Your Customer (eKYC) process performed through Touch ‘n Go eWallet.
By verifying your account, it will help us to get to know you better, protect your eWallet from unauthorised transactions, & you will also be able to utilise all the services provided through the Touch ‘n Go eWallet app.
Verify once to enjoy these benefits on your eWallet:
- Money-back Guarantee
- Transfer Money
- Enjoy Larger eWallet Size
Watch this video to learn the simple steps to verify your Touch 'n Go eWallet now! Find out more details at www.touchngo.c...
Facebook - / touchngoewallet
Instagram - / touchngoewallet
TikTok - vt.tiktok.com/...
Website - www.touchngo.c...
1 month already still not verify
literally tng make me mad for some reason why do it takes too long to verified my acc ? i ask my friend if thwy have the same problem too but they tell they dont event wait for a sec and their acc just got verify
Hi @mohdzulkhairi2945 , have you raised a ticket regarding this matter? If so, please provide us with the ticket number for assistance. If not, kindly refer to our careline team for assistance 😊 You can either call +603-5022 3888 (Mon-Sun 7.00am - 10.00pm) or send a webform: tngd.my/careline-webform.
We are happy to assist you. Thank you!
all time verify unsuccessful
please help me
How coem when i touch the account verification it literally wont verify the thing just says your account cant be verified
Why it say account verification unsuccessful？
Da lebih 2 minggu tak verify lagi? Apa masalahnya?
Sekarang dah boleh ka belum?
Sama do macam mana nak naik taraf apa takde cara lain ke ?
Mine says unsuccessful
Hai @FOONGJAYRENMoe ! Untuk isu anda, sila membuat permohonan Pengesahan Akaun (eKYC) semula ye. Terima kasih!
it takes longer than 3 days
Masalah annn tng aku ni terpaut dengan hp lama nk qr transfer semua x bole😢
Hp lama rosak
My account still not verify until now, I've been waiting for 5 days straight.. pls help me- 😭
Good Morning, I can't remember my pin number for Touch &Go? How can I get back my pin number back?
we we're samee 😢😢
Me too
1 month already still not verify
Because the Touch n go company or headquarters close due to Chinese New Year holiday, so grab your chance to verify before holiday 😊
It says I cannot verify
It's already 15 day i apply for verification but my tng account is still not verified 😢
Hi @Purnabasnet193 , for this issue, have you submitted our Careline webform? If yes, can you kindly provide us a ticket number so we can further proceed on your case? Thank you :)
Assalamualaikum ... Maaf nak tanya ... Macam mana kalau id , password , email atau no yang pernah d daftarkan dengan tng terlupa & tak ingat lansung semua tu ... Ada cara takk nak buat y baru atau pulihkan account lame ??🙏🏼🙏🏼 ... Mintak tolongg sangat2 sebab dahh lama mencari cara nak bt tapi tak jumpe & tak paham ... Mohon admin bagi penerangan ye🙏🏼🙏🏼🙏🏼
Hai @MUHMMDIZZTTDZ ! :) Untuk isu ini, sila mengisi borang talian ini: tngd.my/careline-webform
dan khidmat pelanggan kami akan berhubung dengan anda untuk bantuan selanjutnya. Terima kasih.
hello, the id verification has like a problem i am not sure but like when i was trying to do it my id dah tunjuk dah tak tilt masih tak scan scan lagi so this is kinda like an issue..
and the circle button thing aint there
Hai @sitinafisahtayy8637 , have you raised a ticket regarding this matter? If so, please provide us with the ticket number for assistance. If not, kindly refer to our careline team for assistance 😊 Kindly submit a webform: tngd.my/careline-webform.
We are happy to assist you. Thank you!
Can I put my tng account in two phones at the same time
Hi @gearter8763 , please be informed that you can only link one device per account. Thank you
Dah 2 bln tak verify. Dah send email byk kali. Bila call robot yg cakap.
Hai @izyaniismail1007 , sila bagi kami nombor tiket supaya kami boleh siasat dengan lebih lanjut. Terima kasih :)
Entahlah kata proses pengesahan ambil masa 3 hari tapi ini sudah 2 bulan tiada langsung respon dari TNG yang mengatakan pengesahan saya berjaya atau tidak 😓
Hai @noramirulhakimmohd5501 ! :) Untuk isu ini, sila mengisi borang talian ini: tngd.my/careline-webform
dan khidmat pelanggan kami akan berhubung dengan anda untuk bantuan selanjutnya. Terima kasih.
8 day still not varified akun
sama..dh msuk 5 hari ni..kata 3 hari je..hadehh..
sekarang dh verified ke belom bro
Alhamdulillah dah bro 👍 lps seminggu jgk lah bru verified
@@zaimivanmerc9486 selagi dia tak verified selagu tu tkleh trf atau scan ye ?
My account not verification coming 😢5 days i am submitting
Hi @ItzRazbay , for this issue, have you raised a ticket regarding this matter? If so, please provide us with the ticket number for assistance. If not, kindly refer to our careline team for assistance 😊 You can either call +603-5022 3888 (Mon-Sun 7.00am - 10.00pm) or send a webform: tngd.my/careline-webform.
We are happy to assist you. Thank you!
why it say account verification unsuccessful
Hi @user-ml1yi5ht6n , for this issue, have you raised a ticket regarding this matter? If so, please provide us with the ticket number for assistance. If not, kindly refer to our careline team for assistance 😊 Kindly submit a webform: tngd.my/careline-webform.
We are happy to assist you. Thank you!
hello my account still haven't verify
Hi @KONGJIAXINMoe-vb5po, may I know is the issue still persist? :)
Mcm mana. Ni dah 3 bulan masih tak di sahkan, tak boleh pakai btl tng ni
Hai @ermm4660, adakah anda telah mengisi borang talian khidmat pelanggan kami? Kalau ya, sila bagi kami nombor tiket supaya kami boleh siasat dengan lebih lanjut. Terima kasih :)
Tolong! Akaun verification email saya dah expired! Apa patut saya buat?@@touchngoewallet8576
Melakukan segala-galanya tetapi kini 10 hari untuk proses pengesahan. Tolong beritahu saya apa yang boleh saya lakukan sekarang
Hai @abdulkader-qt5uj , untuk isu ini, adakah anda telah membuat aduan berkenaan perkara ini? Jika ya, sila berikan nombor tiket untuk pihak kami membuat semakan. Jika tidak, sila rujuk kepada Khidmat Pelanggan kami untuk bantuan 😊 Anda boleh hubungi +603-5022 3888 (Isnin-Ahad 7.00 pagi - 10.00 malam) atau menghantar webform: tngd.my/careline-webform.
Kami dengan senang hati akan membantu anda. Terima kasih!
More than 2 weeks no verify, i ask for help but useless
Hi @hongnguyen2545, have you raised a ticket regarding this matter with our careline team? If yes, please provide us with the ticket number for assistance. Thank you :)
my account still hasnt been verified
বাংলাদেশি রেফারি ফিট করতে পারবে
Boleh ke saya nak minta nomer phon adminnya karna pengen cakap langsung pasal saye tak taham masalah ewallet ni tolong ye
Hai @aconkgemingboy! :) Anda boleh menerangkan lebih lanjut tentang isu anda supaya kami boleh membantu dengan lebih lanjut ya, terima kasih!
@@touchngoewallet8576 sudah tapi sama juga jawabannya
Hai @aconkgemingboy , sila terangkan isu anda di sini supaya kami dapat membantu ye.
Adakah anda telah membuat aduan berkenaan perkara ini? Jika ya, sila berikan nombor tiket untuk pihak kami membuat semakan.
Jika tidak, sila rujuk kepada Khidmat Pelanggan kami untuk bantuan 😊 Anda boleh hubungi +603-5022 3888 (Isnin-Ahad 7.00 pagi - 10.00 malam) atau menghantar webform: tngd.my/careline-webform.
Kami dengan senang hati akan membantu anda. Terima kasih!
I fucking hate this fucking app i fill in my info correctly and they say its wrong and now im unable to fucking verify my account and looking at all this messages here no one have yet to verify their account.
Hi @mr_ars0nist812, for this issue, have you raised a ticket regarding this matter? If so, please provide us with the ticket number for assistance. If not, kindly refer to our careline team for assistance 😊 Kindly submit a webform: tngd.my/careline-webform.
We are happy to assist you. Thank you!