Thanks for specifically stating that you must press the power and the volume down buttons at the same time, and not the volume up button (volume up is actually closer to the power button and is therefore the natural choice for a novice user). Many other OFFICIAL videos and articles do not warn users that pressing the power and volume up button causes the device to go into an error state! Many other official videos and articles just state "press the volume button" without being specific on which volume button! This is a major oversight. In tech we are specific and so should be our instruction material.
@@grand_admiral_behemothPress and hold down both the volume down button and the power button, until it reboots. That’s how I got out of the «error state».
A tutorial is fine, but you should not release updates with critical problems in the first place, and if you do, you should make the function to revert to a previous version. Many people are encountering critical problems with every update these days. The official forums are full of bug reports. It's funny to see support telling us to do factory reset every time something goes wrong. Initialization is something that should be done in very exceptional cases, and it's abnormal to have to do it over and over again. There are many games that aren't supporting cloud backup.
Yeah literally, I was just trying to change a payment method and it asked me to create a meta account when I dont even know my email or oculus password, have to factory reset the oculus and lose hundreds of dollars worth of games, just because I couldn't add a payment method.
It’s really stupid how they don’t really have a definite list of non cloud supported apps. Vader immortal is one, I don’t want to loose all my progress, I got to all the highest levels on training on all three episodes, all to forget my login password and having to reset and do it all over again. Don’t factory reset unless it’s the absolute last thing you have to do.
@@Cubedex679 No, I’m talking about the Jedi training section, I got to the highest level on all the episodes, and got all the gloves, sabers, etc. All was wasted when I forgot my password and reset, it was so annoying to get back to where I was before
Hello! We definitely want to make sure you were able to complete that factory reset, so if you need any further assistance don't hesitate t let us know! We'll always be glad to hear from you! 😁
Hey there! Thank you so much for reaching out! We understand that you're having some difficulties completing the factory reset within the headset. Our goal is to get you back into VR, so we're here to help! Below we have listed some instructions on how to perform a factory reset within the mobile app instead. To perform a factory reset using your phone: 1 Open the Meta Quest app on your phone. 2 Tap Menu then tap Devices. 3 Tap the headset connected to your phone. 4 Tap Headset Settings then tap Advanced Settings. 5 Tap Factory Reset and then Reset. Please let us know if this worked out for you! Looking forward to your response!
Hello, so when I get on my Quest 2 VR, it says something like ".facebook.wearable.system keeps stopping". Then the VR just restarts over and over. May you please assist me on this?
YES, I was asking a meta attention bc my headset weren’t loading to my headset. Then she told me to factory reset my headset. She told me how. I did it wrong and she sent me this video. Thank you jasmine
Hi there, @Itsyoboysky! It normally turns off because we are not doing the steps correctly. You can also check this video, as it may be more explicit about the steps - th-cam.com/video/yukj_T3-oqQ/w-d-xo.html. If you still experience this, please contact our Support Team via Live Chat or Schedule a call so they can check this out with you, metaque.st/Support! 😄
Meta sucks! Can't link the stupid app and my quest even when using the code. So sick of getting the notification when I turn the quest on to set up meta account. It never works.
Meta support is so horrible. I opened a quest account. Bought a few games. They said i have to upload an id card because they need to verify who i am. What game system does that? When i tried to reach them to verify over the phone and you can't. I think they are in India. So they have just up and closed three tickets without any help with my account and now i wasted money on the games. What kinda crap is this?
@@basically_ar.a video game headset doesn’t need to have your license in order to play it. If you think that’s not a big breach of privacy you’re just a sheep
@RJPlayz we are very happy to see that everything worked out😄! If you ever need future help with your device, please do not hesitate to reach us on our support page 👉 www.meta.com/help/support/, and we will be more than happy to assist you.
Ok so when you are holding the power and volume down and when the screen pops up let go of the power and it will start moving the highlighter then let go of volume and you can navigate
@@cjayy101 i wish these tutorials would include that :/ i sold my quest2 with all my info on it still because I couldn’t figure out how to navigate that menu
Hey @MikeTheFirst! We see that you are wondering about your account being deleted when you factory reset. We know how important it is to know all the details before doing a reset and we want to let you know that your account will not be deleted. Only the information on the device will be wiped, but all your apps and progress are saved to your account. When you do pull up the device again and after you sign back in, you will have to download your apps again. We hope this has answered your question! 🙂
That's great to hear, AppleRexy! 😁 If you need anything else in the future, you can reach our lovely Support Team at metaque.st/Support. Happy gaming! 😊
@@MetaQuestVR Meta I have a question. I got the resident evil 2 bundle for the oculus quest 2 but I want to factory reset the device and use a different account. If I do, will I be able to reuse the code with the new account?
I’m gonna try this, for the past 6 months now my wifi on the headset has been horrible, but it’s just on the headset, every other device is fine. i’ll keep you updated in the replies.
Hey there, GTMO Badboy! We definitely want for you to enjoy your time in VR, and that is hard to do with spotty wifi connectivity! We would be happy to troubleshoot this with you if you can reach out to our support team here: www.meta.com/help/support/
Hey @FinesseBeatz! We understand you have questions about your games and apps when doing a factory reset. We want to help clear things up. Your games, apps, and progress are tied to your Meta account and not the headset. When you do a factory reset it clears everything off the headset but you will be able to see on your mobile app that everything is still there. All you would need to do after you reset your device is to download them back to the headset. If you ever have any issues with this feel free to reach out to us through a private chat or through support ticket. To connect via private chat just do the following: Please select our name to get to our profile page, or click here: metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. For a support ticket just click here: metaque.st/Support and follow the prompts. You will then be connected to one of our specialist who will be able to go over everything with you. We hope this has helped clear some things up.
Hey David! 👋 We're glad the video helped you out! If by any chance you come across any issues in the future don't hesitate in contacting our awesome Support team through this link: metaque.st/Support Happy gaming and welcome back to the Metaverse! Cheers! 😀
Hey Plorybox! We understand your wanting to know more about the factory reset as it pertains to redeeming codes. No worries, we will make sure to get you pointed in the right direction. If you have already used the code on your headset and it has been redeemed, the game will automatically be in your library. All you would need to do is download the app again. If you have not redeemed the code, then yes you would see be able to use it on the device once your headset is back up and you are signed back in. We hope this has answered your question. Let us know if you need anything else.
Hey! We see that you were having problems with doing a factory reset on your device. We want to know if you were able to do the reset and get your device up and running. If you are still having issues you can reach out to us and we will help you through the process. Just go to the link provided and follow the prompts. You will then be connected with one of our specialists who will be able to assist you. Here is the link to get you started: metaque.st/Support
Hi there! Thank you for reaching out to us today. We want to make sure you can get back into your account with no issues and that you can keep enjoying your device to it's fullest potential. With that being said, you can check your old receipts that should have been emailed to you in order to find out which email your account is under. If you are having any further troubles, please feel free to reach back out to our support team at any time by going here: www.meta.com/help/support/. We hope you have a wonderful rest of your day! 😊
@@MetaQuestVRok I need explain so I made some stupidest mistakes ever when I go my phone I forgot my passcode on my phone and my phone data got all erased. And I go download my meta quest app because I have that when is my birthday (even of my 28/09/10) and I can’t even remember my email and password too and I’m starting too worrying and I need call you from help
Hi again! 👋🏻 No worries we completely understand, happens to all of us... As mentioned previously, we suggest reaching out to our Support team, as we will need to ask you some personal information. So feel free to click here: www.meta.com/help/support/ Let's get you back into VR! 😁
Hey there! If you're having issues with a refund and we can make sure to get a better look at this for you! Just click here: metaque.st/Support to get in touch with one of our awesome agents!
Hi Blacklight! We're sorry to hear about your situation. 😔 We would love to take a deeper look, so why don't you reach out to our Support team? You can find us here: www.meta.com/help/support/
Hey there! 👋 We know seeing this appear on the screen can be confusing, but no worries, we're happy to explain! If a robot appears with the words no command, this means the factory reset was incorrectly performed. To help work past this, we will want to attempt to complete the factory reset once more. This time around, let's be sure the headset is powered off and not hold the volume up button instead of the volume down button. Of course, if you need any further help with the device, please reach out to our support team at www.meta.com/help/support/. We'd love to take a further look into your device! 🕵️
I like that I can reset my headset now but why are they filming this at 2am in the morning, like what (if you want to see the time they are filming it you can see it on the phone)
Thanks meta for this tutorial. Not to be rude but it is kind of annoying to have to do this every time we forget our unlock patterns, please add the ability to reset your pattern using a password or something, as it was annoying having to install cx file explorer and lemonloader to mod bonelab.
Hey Miran! We're sorry to hear you're having issues getting into your account. We'd love to assist you with that! Could you please reach out to our lovely Support Team at metaque.st/Support so we can gather some more details and further assist you? Looking forward to your contact! Have a great weekend!
My quest 2 keeps on restarting and between restarting it shows ''system utilities has stopped working'' and other things has stopped working but when I click app info or close it just powers off and does it again. I have tried powering it off it by holding the power and volume down button, but it only worked once, and it deleted my stuff in the setting so i had to reset it again but this time it won't go back. What do I do?!?
Okay but what if it says “no command” on the headset and you don’t want to fully factory reset it but you have to, BUT THERES NO RESTART SYSTEM ON THE APP 😭
Hey there! We couldn't help but notice that you are experiencing some issues when trying to perform a Factory Reset. Thank you for bringing this to our attention! It's important that the process of performing a Factory Reset be relatively simple for our users. We see why you have a concern here and we're happy to help out! The most common reasons why a user may end up with the "No Command" error are: 1. If the customer held the Volume Up button instead of the Volume Down button when trying to initiate a Factory Reset. 2. If the headset was powered ON instead of OFF while trying to initiate a Factory Reset. If your screen is stuck on the no command screen, please press and hold the power button for about 10-15 seconds or until the headset is forced off. Then, follow the normal steps to perform a Factory Reset ensuring that the headset is OFF before attempting the steps and the correct VOLUME DOWN button is held. If you need further assistance, please don't hesitate to reach back out to us at any time. We are always happy to help! 🙂
@@MetaQuestVR thanks!! It worked but I started to wonder, what would cause the headset to teleport you when you turn your head every second? And is there a way to factory reset without the data wipe? Please give feedback, I need help:(
Yay! We're glad that we were able to help you out with that Factory Reset. As for the teleporting issue, this can be caused by a number of factors, such as: Wi-Fi connectivity issues and varying issues within games, to name a few. Although, performing a quick Factory Reset should take care of this issue completely! Doing a Factory Reset does completely wipe the data from your headset, but you can ensure that your Cloud Backup is enabled and this allows you to easily pick up where you left off in a game when you choose to reset your device. To turn Cloud Backup on or off: 1. Put on your headset, then hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel. 2. Select Settings. 3. Select System, then select Backup. 4. Select the toggle next to Cloud backup to turn cloud backup on or off. Let us know if we can help you out with anything else!
Hey, infinity games, we hope your issue was resolved, but if it wasn't and you feel that you need to go over some troubleshooting steps to get you back online, let us know. We have a lot of specialists over on our website who would love to help with the situation. You can find us at : www.meta.com/help/support/
@@MetaQuestVRplease respond 😢 so my vr headset when ever I turn it on it shows up so I can’t turn backup on again if I do will I lose the 20$ I’ve spent on the game that I have? I don’t have backup on and I’m scared that I will lose the 20$ please respond 😢
@@MetaQuestVRoculus, I’ve been panicking really bad. See, I’ve had my quest 2 for about 3 years, and recently it went into boot loop (about 3 days ago.) yesterday I was able to get it to the logo blinking which I see a lot, and I know I have to do something. I just need to know, does any of my game progress save when I log back into my account after a factory reset? Like, I know it won’t be on the hesdset- but will it be on my account?
I had to factory reset my cousin's headset because he somehow got that pattern lock on there, even thou non of us ever put it on there at all, i couldn't get it fixed, i even try the "forgot password" thing and it wont let me reset it. So i had no choice but to reset his headset
Hey there, @CripTik_ChOaZz YT. Thank you for reaching out and letting us know that your having trouble performing a factory reset. We can certainly see how that would take away from your VR time. Not worry though, we have an amazing support team that will gladly help you with live chat, email. or a call back option. Please click on the following link metaque.st/Support. We are always happy to help!
WHY ARE THEY RELEASING A VIDEO LIKE THIS NOW?!?!
Tbh it’s better then never at all
Probably to "log out" and log into new Meta accounts instead of Facebook
Lol ya
Because recent firmware updates have critical bugs. Since v38?
I know right 🤣
This video helps me everytime, I run into some mic or various tech issues, while using SteamVR.
Thanks for specifically stating that you must press the power and the volume down buttons at the same time, and not the volume up button (volume up is actually closer to the power button and is therefore the natural choice for a novice user). Many other OFFICIAL videos and articles do not warn users that pressing the power and volume up button causes the device to go into an error state! Many other official videos and articles just state "press the volume button" without being specific on which volume button! This is a major oversight. In tech we are specific and so should be our instruction material.
So should I press the volume up or down?
Yup my VR shows "No command"
@Feeblebeebop did you figure it out cuz now mine is like that
@@grand_admiral_behemothPress and hold down both the volume down button and the power button, until it reboots. That’s how I got out of the «error state».
@@ye9376Thank you
A tutorial is fine, but you should not release updates with critical problems in the first place, and if you do, you should make the function to revert to a previous version. Many people are encountering critical problems with every update these days. The official forums are full of bug reports. It's funny to see support telling us to do factory reset every time something goes wrong. Initialization is something that should be done in very exceptional cases, and it's abnormal to have to do it over and over again. There are many games that aren't supporting cloud backup.
I agree
Yeah literally, I was just trying to change a payment method and it asked me to create a meta account when I dont even know my email or oculus password, have to factory reset the oculus and lose hundreds of dollars worth of games, just because I couldn't add a payment method.
That’s what I’m saying
@@Oaken641 huh? I just did a factory reset all my games were still there and my data was saved.
@@danielwilliams8147 You have cloud save enabled
This is only needed because meta has yet to make it so you can change your unlock pattern
Honestly wtf is the pattern? We always have to reset after every time we want to play
Same
Still no changes…
It’s really stupid how they don’t really have a definite list of non cloud supported apps. Vader immortal is one, I don’t want to loose all my progress, I got to all the highest levels on training on all three episodes, all to forget my login password and having to reset and do it all over again. Don’t factory reset unless it’s the absolute last thing you have to do.
It does have a chapter select though, and I think when you start the game, it starts the last chapter over.
@@Cubedex679 No, I’m talking about the Jedi training section, I got to the highest level on all the episodes, and got all the gloves, sabers, etc. All was wasted when I forgot my password and reset, it was so annoying to get back to where I was before
Use sidequest to back up your stuff
@@scrabble567 Good point
hey can you help me out my controller is not turning on and i put new battery in and reseted it.
Hello! We definitely want to make sure you were able to complete that factory reset, so if you need any further assistance don't hesitate t let us know! We'll always be glad to hear from you! 😁
Hey when I try to get to that Meny and let go of the bottens it just disappeares
Hey there! Thank you so much for reaching out! We understand that you're having some difficulties completing the factory reset within the headset. Our goal is to get you back into VR, so we're here to help! Below we have listed some instructions on how to perform a factory reset within the mobile app instead.
To perform a factory reset using your phone:
1 Open the Meta Quest app on your phone.
2 Tap Menu then tap Devices.
3 Tap the headset connected to your phone.
4 Tap Headset Settings then tap Advanced Settings.
5 Tap Factory Reset and then Reset.
Please let us know if this worked out for you! Looking forward to your response!
Hey! Just checking in to see if you still needed some assistance with the factory reset? Please let us know if there is anything we can do for you!
Hello, so when I get on my Quest 2 VR, it says something like ".facebook.wearable.system keeps stopping". Then the VR just restarts over and over. May you please assist me on this?
it keeps saying "NO COMMAND"
YES, I was asking a meta attention bc my headset weren’t loading to my headset. Then she told me to factory reset my headset. She told me how. I did it wrong and she sent me this video. Thank you jasmine
Hi there, @Itsyoboysky! It normally turns off because we are not doing the steps correctly. You can also check this video, as it may be more explicit about the steps - th-cam.com/video/yukj_T3-oqQ/w-d-xo.html.
If you still experience this, please contact our Support Team via Live Chat or Schedule a call so they can check this out with you, metaque.st/Support! 😄
Ok
@@dulope they weren't talking to you 💀
I was not talking to you noob
@@dulope bro really called me a noob 💀💀 are you 8? Also it's a public comment section I can reply to you
If I do this on admin account will I’d delete all other accounts? Thanks
When you wanna troll your friends:
lol yea I was thinking that
Thank you for posting this! My account was all messed up and it would not show me my apps or let’s my play the games. This was really helpful!
Does it get rid of your apps and games?
@@BlobGorillaTagye but just log back into ur account and redownload thrm
@@WILL-BTW34 i dont know my password like what tf
Thanks for the video! Handing over the Quest 2 to my son when I get my Quest 3 😊
I'm handing mine to my nephew. He better not break it...
I love watching these tutorials even though I don't have a Meta Quest 2.
Also the app is called Oculus not Meta Quest.
Same im waiting for my birthday for mine
Imagine not having a meta quest. (JK) It’s an amazing experience
No, Mark "The Lizard" Zuckerberg changed the name because he is making something called "The Metaverse" which the name is kinda cringe
@@UnlikeFlyer No, the app is still called Oculus.
@@walterwhite5453 when is your birthday
My VR headset got into a big problem last year, systemutilities would not work, but thanks to meta, you helped me!
We're glad to hear that! We are always eager to help. 🤗 We hope to see you in VR!
@@MetaQuestVRIf i Factory reset my account will I have to buy all my games back or will I just have to reinstall them?
I have just recently got a problem with my oculus not allowing me download or update any games and now they make a video like this to help
How do I fix it can u help
Ya mine won't access my account for the second time. I'm already tired of reset and redownload
R.I.P original quest 2. Meta quest took over.
ong i hate it
Meta sucks! Can't link the stupid app and my quest even when using the code. So sick of getting the notification when I turn the quest on to set up meta account. It never works.
@@marcusvonmaximus8071do you have cloud backup you need so you won’t loose data
Thanks for this tutorial, my games would not load and this helped alot!
Thank you so much for this it fixed lots of issues like a controller drift
It does????
You could’ve just recalibrated it instead of RESETTING THE WHOLE HEADSET
Good to know that for some games cloud saving exists...but it would be also good to know which games supports that and what will be saved.........😐
exactly, I missed all my data from Beat Saber and FNAF Help Wanted because I had to reset from fabric because of Quest's bugs ;-;
That's why I don't download anything to this headset
That sounds great! Our team will be awaiting your response!
Meta support is so horrible. I opened a quest account. Bought a few games. They said i have to upload an id card because they need to verify who i am. What game system does that? When i tried to reach them to verify over the phone and you can't. I think they are in India. So they have just up and closed three tickets without any help with my account and now i wasted money on the games. What kinda crap is this?
Maybe just verify your identity? You can also verify with credit or debit card.
@basically_ar. I tried to, they wouldn't speak to me.
@basically_ar. Ironically, I now use my kid's account. It's insane.
Fact
@@basically_ar.a video game headset doesn’t need to have your license in order to play it. If you think that’s not a big breach of privacy you’re just a sheep
@RJPlayz we are very happy to see that everything worked out😄! If you ever need future help with your device, please do not hesitate to reach us on our support page 👉 www.meta.com/help/support/, and we will be more than happy to assist you.
Thank you so much this helped alot. Every other video was confusing.
This video helped me, Yesterday my friend broke my vr making my character EXTREMLY tall and not able to play anything
THANK YOU META
Every time I press the volume button and power button at the same time, the oculus just turns back on
Same
Same
Thank you so much meta for releasing this video it helped me ALOT! 😃
Ohhh thanks a lot. I need my button also for bad habits too🤣🤣🤣
Short and clean video. Thanks!
Whenever i let go of the two buttons it just gets rid of the screen and boots up the quest
Ok so when you are holding the power and volume down and when the screen pops up let go of the power and it will start moving the highlighter then let go of volume and you can navigate
@@cjayy101 i wish these tutorials would include that :/ i sold my quest2 with all my info on it still because I couldn’t figure out how to navigate that menu
@@xeric1953 I feel that
Thank you so much for this so I could play on my headset again🎉🎉❤❤😊😊
hhhh the "mEtA qUeSt" is such a bad name 😭😭😭
Thanks did it from the app very easy
Question: If you factory reset your Quest 2 will it delete the account on the phone as well?
Hey @MikeTheFirst! We see that you are wondering about your account being deleted when you factory reset. We know how important it is to know all the details before doing a reset and we want to let you know that your account will not be deleted. Only the information on the device will be wiped, but all your apps and progress are saved to your account. When you do pull up the device again and after you sign back in, you will have to download your apps again. We hope this has answered your question! 🙂
Thanks so much my headset kept turning every direction automatically and really laggy and it worked
That's great to hear, AppleRexy! 😁
If you need anything else in the future, you can reach our lovely Support Team at metaque.st/Support. Happy gaming! 😊
@@MetaQuestVR Okay
I just reset my oculus and im BEGGING i dont regret it, when i discovered vr it became my dream to have one and now im selling it😢
So, what did you do?
Thank you so much there was a problem that wasn’t on your website so I did this :)
We're happy we could help! 😊 Make sure to let us know if you have any questions.
@@MetaQuestVRhi meta
@@MetaQuestVR Meta I have a question. I got the resident evil 2 bundle for the oculus quest 2 but I want to factory reset the device and use a different account. If I do, will I be able to reuse the code with the new account?
@@MetaQuestVR my headset is boot looping anyway to fix it?
@@MrLinkzfr factory reset it because same is happening to me rn and i need a updated version of this video
…did they forget they already made this video?
I was finally able to pair my Oculus. Thanks :DD
who else is selling their quest 2 for the quest 3
Thanks you got straight to the point
You could just fix the issues that causes the majority of people to do this is the first place but whatever
Hey its me the one who had trouble with the oculus code and black screen today also im kairan if u didnt know thx alot for the help
Stop messing up updates and we wouldn't have to reset
Thanks for the help now I fixed it
We're happy to hear the instructions were helpful! 😌 Please let us know if you have any other questions.
@@MetaQuestVRI did both volume buttons at the same time and it won’t turn on
@@MetaQuestVRbe more specific with which one and help me
How do I get my stuff back?
That's what I wanna know
How to get my stuff back
Its still an your account, you can re download it after the factory reset.
Hi meta thanks for this tutorial I am gonna return my quest 2 and get the quest 3
Thanks, i forgot my password to my account 3-4 years ago this helps
Thank you, I had recently bought one from another user online, and they still had their account as admin
Would it not let you make another account?
@@Bhadly406 I wasnt able to.
Thanks I needed this it logged me out thanks
I’m gonna try this, for the past 6 months now my wifi on the headset has been horrible, but it’s just on the headset, every other device is fine. i’ll keep you updated in the replies.
Hey there, GTMO Badboy! We definitely want for you to enjoy your time in VR, and that is hard to do with spotty wifi connectivity! We would be happy to troubleshoot this with you if you can reach out to our support team here: www.meta.com/help/support/
“Won’t remove content you purchased from your quest account” continues to delete all of my games that I spent money on
We cant get them back?
Hey @FinesseBeatz! We understand you have questions about your games and apps when doing a factory reset. We want to help clear things up. Your games, apps, and progress are tied to your Meta account and not the headset. When you do a factory reset it clears everything off the headset but you will be able to see on your mobile app that everything is still there. All you would need to do after you reset your device is to download them back to the headset. If you ever have any issues with this feel free to reach out to us through a private chat or through support ticket. To connect via private chat just do the following:
Please select our name to get to our profile page, or click here: metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
For a support ticket just click here: metaque.st/Support and follow the prompts. You will then be connected to one of our specialist who will be able to go over everything with you.
We hope this has helped clear some things up.
wow thanks! luckily my volume up button doesn't work!!! great thinking
Hello. Please reach out to us directly so we can look into this: www.meta.com/help/support/
Thank god now I can fix my vr headset
Very Helpful 😊
So this is where howtobasic gets his voice actors
Haven't used my quest 2 in over a year because I couldn't work out how to do this in the settings 😂 now I know why
Hey David! 👋
We're glad the video helped you out! If by any chance you come across any issues in the future don't hesitate in contacting our awesome Support team through this link: metaque.st/Support
Happy gaming and welcome back to the Metaverse! Cheers! 😀
@@MetaQuestVR can I still reuse a download code that I used if my vr headset factory resets?
Hey Plorybox! We understand your wanting to know more about the factory reset as it pertains to redeeming codes. No worries, we will make sure to get you pointed in the right direction. If you have already used the code on your headset and it has been redeemed, the game will automatically be in your library. All you would need to do is download the app again. If you have not redeemed the code, then yes you would see be able to use it on the device once your headset is back up and you are signed back in. We hope this has answered your question. Let us know if you need anything else.
@@MetaQuestVR actually nevermind, it actually just installs the gaame. Thanks!
Hey! We see that you were having problems with doing a factory reset on your device. We want to know if you were able to do the reset and get your device up and running. If you are still having issues you can reach out to us and we will help you through the process. Just go to the link provided and follow the prompts. You will then be connected with one of our specialists who will be able to assist you. Here is the link to get you started: metaque.st/Support
Tysm! Now I can sell mine
That's very helpful thank you
🤗
Finally now I can return this to Best Buy
Take a shot for every time she says "factory reset"
Hey I got problem I just erased my whole data and I can’t remember what my email is but idk how but please help me
Hi there! Thank you for reaching out to us today. We want to make sure you can get back into your account with no issues and that you can keep enjoying your device to it's fullest potential. With that being said, you can check your old receipts that should have been emailed to you in order to find out which email your account is under. If you are having any further troubles, please feel free to reach back out to our support team at any time by going here: www.meta.com/help/support/.
We hope you have a wonderful rest of your day! 😊
@@MetaQuestVRok I need explain so I made some stupidest mistakes ever when I go my phone I forgot my passcode on my phone and my phone data got all erased. And I go download my meta quest app because I have that when is my birthday (even of my 28/09/10) and I can’t even remember my email and password too and I’m starting too worrying and I need call you from help
Hi again! 👋🏻 No worries we completely understand, happens to all of us...
As mentioned previously, we suggest reaching out to our Support team, as we will need to ask you some personal information. So feel free to click here: www.meta.com/help/support/
Let's get you back into VR! 😁
Thanks I had to reset because my account was messed up and I had to get it off so thanks!
Hey, Freddy! We're happy we could lend a hand ✋! If you ever need anything, you'll always have the help of your awesome support friends here ❤️!
THANK YOU THANK YOU
You are VERY welcome! 😏
Thank youuuu
Thank you sooooooo much your a life saver I love you aloy
Can we know hot to log in to quest 3 after reset??? 11/29/23
this actually erased all my memories with my headset now the headset doesnt know who i am, i had a mental breakdown.
THANK YOU!
We are glad that we could help Mango Change! Let us know if you need anymore help. 😀
@@MetaQuestVR Hello I recently asked for a refund, if I reset my oculus. Will I still get the refund
Hey there! If you're having issues with a refund and we can make sure to get a better look at this for you! Just click here: metaque.st/Support to get in touch with one of our awesome agents!
My Vr doesn't turn on even when I hold power and volume down button simultaneously
Hi Blacklight! We're sorry to hear about your situation. 😔 We would love to take a deeper look, so why don't you reach out to our Support team? You can find us here: www.meta.com/help/support/
Thanks.
Thanksss❤❤
No prob! 🙌
Pov u have a slight problem so u have to reset ur headset for the 30th time
I got bonelab and now i need to play all the game again its actually pretty fun, but its annoying bc i had everything
thank you so much🥰
This was a helpful
So helpful lets goooo
Thank you
When I did it it says no command with a robot, what does this mean, please help.
Hey there! 👋 We know seeing this appear on the screen can be confusing, but no worries, we're happy to explain! If a robot appears with the words no command, this means the factory reset was incorrectly performed. To help work past this, we will want to attempt to complete the factory reset once more. This time around, let's be sure the headset is powered off and not hold the volume up button instead of the volume down button. Of course, if you need any further help with the device, please reach out to our support team at www.meta.com/help/support/. We'd love to take a further look into your device! 🕵️
@@MetaQuestVR Thank you i ended up being able to factory reset it
Awesome, we love to hear it! 🙌 If any issues continue, do let our support team know! We want to make sure you're all set!
this is so helpful, i got mine second hand but i dont have access to the acc thats on it so i wanna make my own admin acc
I like that I can reset my headset now but why are they filming this at 2am in the morning, like what (if you want to see the time they are filming it you can see it on the phone)
Ready for San Andreas VR
Ty I hope it works
Thanks meta for this tutorial. Not to be rude but it is kind of annoying to have to do this every time we forget our unlock patterns, please add the ability to reset your pattern using a password or something, as it was annoying having to install cx file explorer and lemonloader to mod bonelab.
Thank you so much i had forgot my Password and got a new apple profile so i could not get in my meta app thank you so much again.
Hey Miran! We're sorry to hear you're having issues getting into your account. We'd love to assist you with that!
Could you please reach out to our lovely Support Team at metaque.st/Support so we can gather some more details and further assist you?
Looking forward to your contact! Have a great weekend!
thank you !!
Thank you I love you
Happy to help 👍
thank you because I forgot one step even though i did It like 4 times going onto 5
TY
Thx 👍🏻 ❤
My quest 2 keeps on restarting and between restarting it shows ''system utilities has stopped working'' and other things has stopped working but when I click app info or close it just powers off and does it again. I have tried powering it off it by holding the power and volume down button, but it only worked once, and it deleted my stuff in the setting so i had to reset it again but this time it won't go back. What do I do?!?
Okay but what if it says “no command” on the headset and you don’t want to fully factory reset it but you have to, BUT THERES NO RESTART SYSTEM ON THE APP 😭
Hey there! We couldn't help but notice that you are experiencing some issues when trying to perform a Factory Reset. Thank you for bringing this to our attention! It's important that the process of performing a Factory Reset be relatively simple for our users. We see why you have a concern here and we're happy to help out! The most common reasons why a user may end up with the "No Command" error are:
1. If the customer held the Volume Up button instead of the Volume Down button when trying to initiate a Factory Reset.
2. If the headset was powered ON instead of OFF while trying to initiate a Factory Reset.
If your screen is stuck on the no command screen, please press and hold the power button for about 10-15 seconds or until the headset is forced off. Then, follow the normal steps to perform a Factory Reset ensuring that the headset is OFF before attempting the steps and the correct VOLUME DOWN button is held. If you need further assistance, please don't hesitate to reach back out to us at any time. We are always happy to help! 🙂
@@MetaQuestVR thanks!! It worked but I started to wonder, what would cause the headset to teleport you when you turn your head every second? And is there a way to factory reset without the data wipe? Please give feedback, I need help:(
Yay! We're glad that we were able to help you out with that Factory Reset. As for the teleporting issue, this can be caused by a number of factors, such as: Wi-Fi connectivity issues and varying issues within games, to name a few. Although, performing a quick Factory Reset should take care of this issue completely! Doing a Factory Reset does completely wipe the data from your headset, but you can ensure that your Cloud Backup is enabled and this allows you to easily pick up where you left off in a game when you choose to reset your device. To turn Cloud Backup on or off:
1. Put on your headset, then hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel.
2. Select Settings.
3. Select System, then select Backup.
4. Select the toggle next to Cloud backup to turn cloud backup on or off.
Let us know if we can help you out with anything else!
Thank you this was very helpful ❤
Let us know if you have any other questions 💙
@@MetaQuestVRmy thing keeps saying oculus system doesn’t work or something
Hey, infinity games, we hope your issue was resolved, but if it wasn't and you feel that you need to go over some troubleshooting steps to get you back online, let us know. We have a lot of specialists over on our website who would love to help with the situation. You can find us at : www.meta.com/help/support/
@@MetaQuestVRplease respond 😢 so my vr headset when ever I turn it on it shows up so I can’t turn backup on again if I do will I lose the 20$ I’ve spent on the game that I have? I don’t have backup on and I’m scared that I will lose the 20$ please respond 😢
@@MetaQuestVRoculus, I’ve been panicking really bad. See, I’ve had my quest 2 for about 3 years, and recently it went into boot loop (about 3 days ago.) yesterday I was able to get it to the logo blinking which I see a lot, and I know I have to do something. I just need to know, does any of my game progress save when I log back into my account after a factory reset?
Like, I know it won’t be on the hesdset- but will it be on my account?
Tysm
ty
Super convenient
I’m so lucky I was barely searching this up
thanks
I had to factory reset my cousin's headset because he somehow got that pattern lock on there, even thou non of us ever put it on there at all, i couldn't get it fixed, i even try the "forgot password" thing and it wont let me reset it. So i had no choice but to reset his headset
Jokes on me I guess mine won’t even factory reset itself😂😂
Hey there, @CripTik_ChOaZz YT. Thank you for reaching out and letting us know that your having trouble performing a factory reset. We can certainly see how that would take away from your VR time. Not worry though, we have an amazing support team that will gladly help you with live chat, email. or a call back option. Please click on the following link metaque.st/Support. We are always happy to help!
It doesnt stay on the screen no matter how hard i try 😭