I think I noticed something was off maybe winter last year when I ordered some shades and they didn't look how how they were described or even how other people had swatched them online. Like shimmy, cookies and cream, licorice lace, even big bang didn't look right. It was like they were all missing the iridescent blue pigment but she kept making them anyway. I emailed about it maybe in December and got no response...very strange so it seemed like maybe some business issues led to this. glad I stopped ordering shortly after feeling burned by that experience, however I will continue to love the shades that I have from previous years.
It was a wild ride, but the ride is definitely over. 😢 I really hope nothing tragic happened. I had an order, like many others, that never came. I’m glad that you got these shades in, it’s still fun to see. Also, I just love your videos and your voice!
I wonder what happened too. Like you i was one of the earlier buyers from 2019 and i loved them at first. My first purchase was the ice cream social collection, shipping was 10 days or less and i was so impressed! The last time i purchased (around 2022) i wasnt as impressed with the formulas as before. I wished they had communicated rather than letting it burn. ❤
Thank you for sharing your perspective! I am also wondering what might have happened to disappear! It was my first time ordering from them, and such an experience! Luckily, I managed to do a withdrawal and got my money back, but that was a close call!
Regardless of whether they planned on scamming or didn't they don't deserve the benefit of the doubt. They have been silent, many people didn't receive anything and didn't get their money back even before shutting down to this day they deserve to be shut down 🤷 if they come back I hope no one buys from them.
@@The-NieceI hope they don’t try that sheet!! All the same it takes me a long time to try new brands. I’m one of the people who didn’t get their money back because of I had waited to make a claim and so missed the deadline
No one knows what happened. I too am disappointed in how things were handled, but hopefully they didnt disappear because of tragedy or illness (god knows covid is still very much ravaging people despite the low media coverage). I also dont think if they do come back they’d come back under the same name.
I got my order right before they shut their website down. I filed a complaint with my bank, got refunded, and then my order showed up a few days later lol. At first I felt bad, but knowing they ghosted everyone on their orders, I feel like it’s a bit of justice 😂
I am glad I picked up some shades from this last collection. Some of these are bangers. That being said I couldn’t resist that last sale they had and I lost money on that gamble. Like everyone else, I’m definitely pissed off. But I’m moving on but it does make me quite weary of trying new brands which I was already shy on doing.
I'm not that weary of new brands cause paypal always has my back, it should've been a sign when they stopped accepting it now that I think about it. But yeah, I'd recommend sticking with paypal cause I think you can report months after a purchase, so that's plenty of time to get your money back if anything goes wrong.
I have never tried Looxi, but I have always wanted to try them. Hopefully the owner is okay. I am not sure how it works in US, but can not someone from their state file a police report to at least make a welfare check in them? I had to close a small business many years ago after I was unexpectedly in hospital for several months. My buffer did not cover rent and obligations for that length of time, and suppliers cancelled contracts. Thankfully, I did not have to deal with orders from customers because it was not that type of business. Hopefully, they are just a sh*tty person and people get their money back somehow.
I think I noticed something was off maybe winter last year when I ordered some shades and they didn't look how how they were described or even how other people had swatched them online. Like shimmy, cookies and cream, licorice lace, even big bang didn't look right. It was like they were all missing the iridescent blue pigment but she kept making them anyway. I emailed about it maybe in December and got no response...very strange so it seemed like maybe some business issues led to this. glad I stopped ordering shortly after feeling burned by that experience, however I will continue to love the shades that I have from previous years.
It was a wild ride, but the ride is definitely over. 😢 I really hope nothing tragic happened. I had an order, like many others, that never came. I’m glad that you got these shades in, it’s still fun to see. Also, I just love your videos and your voice!
This is exactly how I feel.
Thank you so much! I got that order a few days before they closed their site, so it was a close call. I hope you got your money back!
I wonder what happened too. Like you i was one of the earlier buyers from 2019 and i loved them at first. My first purchase was the ice cream social collection, shipping was 10 days or less and i was so impressed! The last time i purchased (around 2022) i wasnt as impressed with the formulas as before. I wished they had communicated rather than letting it burn. ❤
I also started with an icecream social shade! A single made me fall inlove with the brand. You left at the right time.
Thank you for sharing your perspective! I am also wondering what might have happened to disappear! It was my first time ordering from them, and such an experience! Luckily, I managed to do a withdrawal and got my money back, but that was a close call!
Regardless of whether they planned on scamming or didn't they don't deserve the benefit of the doubt. They have been silent, many people didn't receive anything and didn't get their money back even before shutting down to this day they deserve to be shut down 🤷 if they come back I hope no one buys from them.
Agreed. If they do come back, I doubt they'd use the same name after this.
@@The-NieceI hope they don’t try that sheet!! All the same it takes me a long time to try new brands. I’m one of the people who didn’t get their money back because of I had waited to make a claim and so missed the deadline
No one knows what happened. I too am disappointed in how things were handled, but hopefully they didnt disappear because of tragedy or illness (god knows covid is still very much ravaging people despite the low media coverage). I also dont think if they do come back they’d come back under the same name.
I got my order right before they shut their website down. I filed a complaint with my bank, got refunded, and then my order showed up a few days later lol. At first I felt bad, but knowing they ghosted everyone on their orders, I feel like it’s a bit of justice 😂
@@Quit3Cut3 woooo you won!
I am glad I picked up some shades from this last collection. Some of these are bangers. That being said I couldn’t resist that last sale they had and I lost money on that gamble. Like everyone else, I’m definitely pissed off. But I’m moving on but it does make me quite weary of trying new brands which I was already shy on doing.
I'm not that weary of new brands cause paypal always has my back, it should've been a sign when they stopped accepting it now that I think about it.
But yeah, I'd recommend sticking with paypal cause I think you can report months after a purchase, so that's plenty of time to get your money back if anything goes wrong.
I have never tried Looxi, but I have always wanted to try them.
Hopefully the owner is okay. I am not sure how it works in US, but can not someone from their state file a police report to at least make a welfare check in them?
I had to close a small business many years ago after I was unexpectedly in hospital for several months. My buffer did not cover rent and obligations for that length of time, and suppliers cancelled contracts. Thankfully, I did not have to deal with orders from customers because it was not that type of business.
Hopefully, they are just a sh*tty person and people get their money back somehow.
I think they can check but I'm u sure if anyone even knew her name. And same, hopefully nothing bad happened but it's a very bad situation regardless.