What is ServiceNow?
ฝัง
- เผยแพร่เมื่อ 21 ก.ค. 2024
- Jeff Thies from ServiceNowSimple answers the question "What is ServiceNow?" by looking at the Who, What, Where, When, Why, and How of ServiceNow. This is a great introduction to ServiceNow, it's purpose, platform, and infrastructure.
-- LINKS --
Video Resources:
➤ servicenowsimple.com/videos/w...
-- TIMESTAMPS --
00:00 What is ServiceNow?
00:55 ServiceNow Employees and Customers
02:28 ServiceNow Company History
03:14 What Does ServiceNow Do?
06:12 How ServiceNow Works (Platform Overview)
07:36 ServiceNow Applications
08:24 ServiceNow Datacenter Locations
08:49 ServiceNow Definition - วิทยาศาสตร์และเทคโนโลยี
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Thank you. I was just promoted to a Sr. Program Manager position within our company overseeing the ServiceNow portfolio suite. This was perfect to give me the down and dirty of the What, Who, when & How.
Congratulations on the promotion! Thanks for the feedback and for watching the vid!
The best video about Service Now, which I have seen so far.
Hey nairobi203, thanks for the feedback! Let me know if you have topics you'd like to see covered. I'm always looking for ideas for new videos that might help people.
This is such an amzing, simple, clear and enyojable presentation
Thanks Farid! I appreciate your feedback.
you nailed it. very informational video that is more better than read multiple blogs.
A 9 minute video that doesnt explain how it works. After 9 minutes, I know Fred created it and thats about it. Great work.
Hey Joao. Sorry I didn't meet your expectation. If you have a sec, shoot me a quick comment with your specific questions and I can use that to improve my next attempt.
brasileiro é foda kkkkk
@@mattstone8878 Thanks!
0:36 0:38
Just starting my career IT utilizing ServiceNow. Ty for your effort :)
Hey Jeff.. that’s awesome to hear. Let me know if I can help in any way.
Hey how has this worked out for you? I’m thinking of doing the same
Beautiful video - thank you! I'll leave with one of my favorite verses, Matthew 11:28:
"Come to me all you who are weary and burdened, and I will give you rest."
This was exactly what I needed and to find before your video
Thanks Nestor! I'm glad you found the video helpful.
Im trying to find a management information system for the small company that i work with, can servicenow provide metrics etc?
Great Video!
This is the right future direction however, as a solutions architect, first impression comes into my mind is how fast it performs and how much space it requires to implement a service now application considering the amount of overhead it requires that comes with all the customization and templates it has already included. If you need a custom based app that does not exist in service now, what's the advantage of setting it up on the service now platform compared to setting it up in separate cloud independently?
Thankyou so much for this wonderful video which explains me it a simpler manner
Awesome to hear Mohammed! Thanks for watching and for the feedback!
thanks so much, great explanation, I did not even feel the almost 10 mins of it!
That is awesome to hear! Thanks!
I'm a potential investor in NOW... I just learned more in 10 mins watching this video, than in the previous hour or so on your corporate website & in other places. Thanks!!
Your welcome! I'm glad you found the video helpful!
Thanks Jeff ! Amaizing Videos. I love Now !
Thanks! I do too and appreciate your feedback!
Brilliantly shared all the info. Thanks Jeff.
Thanks for the feedback!
Great content, looking forward to the other related videos!
Thanks Richard! Working on an overview of CMDB for next one. Let me know if you have a topic of interest.
@@ServiceNowSimple Awesome! If possible could you touch upon ACL as well. Would greatly appreciate it.
Never heard of it until earlier today when someone recommended it for my job hunt.
Good advice!
I was very impressed with this presentation and way it was presented.
Thanks for the feedback Christopher!
Love it... very well put together
Thanks Sean! Let me know if you have ServiceNow topics of interest.
Wow, what a video! Concise, informative, entertaining. I knew nothing about the topic this morning, watched 3 videos prior to this one, still had a very vague concept of what ServiceNow was, but this really explained it and gave me a solid understanding. Thank you, Jeff!
Thanks for the feedback Jason! Let me know if I can be of additional help.
As for me, everything is simple and clear. Thank you very much for this
Thanks Shravan!
Sir I want to learn about itsm and itam total about CBDM
Just Perfect. Thanks :)
Thanks!
ServiceNow for dummy, excellent video !!!
Very helpful, thanks!
Thanks for the feedback Jeffery! You're very welcome.
so simple.... woow... #Servicenow #thankyoujeff
Thanks for the feedback Ali!
still no idea what servicenow is?
i here database and backups of what i dont know?
maybe it make sense to non computer users?
Sorry the video missed the mark. Let me know if you have specific questions and I'll try and help more directly. Thanks for watching and being part of the channel!
Yes, the video doesn't really tell us what exactly Servicenow does.
Problem ticketing? Removing into computers to troubleshoot?
I just didn't get what the IT guy actually does with it. Maybe there's another video with that in its scope?
Someone in my company is implementing ServiceNow on behalf of a client. I, software developer, have been asked to help them implement various technical workflows that they don't understand.
Having watched this video, I've learned that IT people are a "necessary evil" and we make "smart, revenue-producing business people feel dumb and badly about themselves".
So I'm just going to let the ServiceNow person figure it out themselves. I wouldn't want to get in the way of all that revenue production.
I get your point. I'm preaching to the choir here as I too am a member of IT and have been for over 30 years. I think I'm just trying to remind folks like us to remember that our true value comes from enabling others via technology.
Everything about this company is so dense, complex and abstract. This is either a poorly operated business who doesn't know how to communicate clearly or a fraud in my book. I'm skeptical. Thanks for doing your best to simplify this for others.
Thanks for the feedback. Let me know if you have some specific questions or if I can help in any way. It's definitely a LOT, and I get your point. You might checkout my Welcome to ServiceNow video. It's more of a demonstration and might help.
I second that @martinCharles, very blurry picture of what this platform does, what it replaces and perhaps some examples would make it less abstract :-)
you explained it very simply
Thanks Venkata!
You really put it all in a very simple way..Can you make videos on other servicenow modules like ITAM, ITBM, ITOM, CSM, and GRC...?
Thanks for the feedback! Yep, I'm continuing to branch out on the videos. Please checkout the Knowledge Management Fundamentals and CMDB Fundamentals videos. Thanks for being part of the channel!
Severice Now is not polular in TW.
Because I buy the fund, which include this co.
So I'd like to understand.
Your speaking is very clear, ths for sharing.
Thanks for the feedback! More videos coming soon.
so helpful thank you!
I'm glad it was helpful! Thanks for your feedback!
How I choose between ServiceNow or Salesforce?
I'm looking to do certification. Salesforce is huge and starting to saturate. Tons of professionals already in the market. ServiceNow seems newer and less competition, however not as widespread.
Looks like both were built for only module, but then expanded into a full ERP system cloud.
I'm going to look into a video comparing Salesforce and ServiceNow. Others have ask the same question. Thanks for your feedback and please keep an eye on the channel for a future vid on the topic.
@@ServiceNowSimple When?
I was actually looking for a "WHAT" that tells what it can do.
Yeah, I get it. I’m working on a video that covers the topic in more of a demo format. I’ve gotten similar comments from others.. appreciate your feedback!
Hi Jeff, How do identify which ServiceNow Program Badges a partner has attained? Thank you.
Hey Cat, I'm not sure I understand your question. Are you talking about the 'badges' the ServiceNow training portal awards as training courses are completed? Let me know a few more details and I'll look into your question. Thanks!
@@ServiceNowSimple Hi Jeff, Correct! How can I look-up the "badges" the ServiceNow training portal awards as training courses are completed by? (Not by an individual's name)
by a company/corporate name? (Not by an individual's name)
What are the numbers you have given alongside each workflow?
Those would represent the number of applications/modules that come with ServiceNow in support of that workflow or functional area.
As someone who knows nothing about the IT world, I couldn't wrap my arms around what this does. A simple and specific example might have been helpful.
Understood. Thanks for watching and the feedback.
Great informative videos! Can you help with some reporting demo around knowledge article Views and Approval dates history for different versions published in past.
I will try!
i dont understand. is this an ERP? does ServiceNow provide Sales and Purchases modules that allow me to invoice my customers and vendors? Does ServiceNow handle accounting? This explanation and website are very vague about what this actually does.
Sorry I missed the mark for you. I have another video that is more of a demonstration. Please checkout the Welcome to ServiceNow video as I think it might help. Thanks for being part of the channel!
Can you explain how each workflow is different from one another?
Thanks for the feedback. I'll look at a video more specific to the different workflows and the business value they provide. Thanks for being part of the channel!
Perfect video, I want to become service now developer
You should do it!! Lots of opportunities! Let me know how I can help, and watch for more videos to come.
Thanks for sharing. service now demo and comparison?
Thanks!
I still don't know what Servicenow is for after 9 min of video...
Ugh.. I get comments like this occasionally. Let me know if you have any specific questions and I'll try to help. Thanks for being part of the channel!
love you man
LOL! For real, or sarcastic? Thanks for being part of the channel!
Nice video!
Thanks Michael!
May I ask if serviceNow has any plans to support Chinese?
Unfortunately, I do not know. Drop me a reply if you found out as others probably have the same question! Thanks for being part of the channel!
I can simplified it further - ServiceNow is a software development company that creates cloud-based applications to help businesses manage their IT issues.
Love it!
It can do lot more than IT workflows.... That's a misconception that service now is only ticketing tool like jira...
I think this could be a lot shorter. Also consider a proper Microphone. The Mic used was clipping regularly.
Thanks for the feedback LP. I just purchased a better quality mic and will keep working to be as brief as possible.
@@mattstone8878 yea. I have a new mic ready to go. I’d been using the one on my webcam and it wasn’t the best. Next video (coming soon) should be a LOT better, but I’ll hopefully get some feedback from you all and tweak accordingly.
Dear all new producers - don’t give up on that hope of making good soft
Thanks for watching Pradeep!
So, after watching half the video, I still don´t have a first Idea what they do.
Hey Zsolt, sorry the video didn't get to what you were looking for. Reply back with some specific questions and maybe we can sort them out together. Thanks for the feedback.
Thatś the longest definition of what a product is.. with location and founder.. this is keeing it simple? That work people with problems can help themselves? This is the best we can do?
Yours is the 2nd comment requesting a more brief explanation. I'm certain we can do better.
NJ 2, I've recently added a new video discussing what ServiceNow is and does from a more hands-on demonstration perspective. The name of my channel is ServiceNowSimple and the video is titled ServiceNow Demonstration. I hope it's helpful. Thanks!
Too much unnecessary information.
Got it. Thanks for the feedback!
I've worked for 5 MSPs; It's the opposite now. People who make twice the pay of tech guys, but can't write full sentences in tickets, or respond back to emails, treat tech guys like the trash.
I guess I need to see it work or how it works
If interested, you can join the developer program and get a Personal Developer Instance (PDI) which you can use to learn more. I have a video on how to obtain one on the channel.
I've added a new video that's maybe more what you were looking for on what ServiceNow does and how it works. It's titled ServiceNow Demonstration and is a more hands-on attempt at explaining it. I hope it helps!
W explanation
Just want to point out that a full 4 minutes into telling us how you keep it simple, and how that's what you do, and how that's what you do. Simple, simple, simple. Plus a poem, and SNL skit and just about everything you can think of --- sort of answering the question that YOU put up as the topic of the video.
Point taken. Let me know if you have any specific questions and I can try and help.
Funny, for a product aimed at replacing the IT dept with a self-serve platform, there are an awful lot of job postings for IT pros who know ServiceNow.
Very true. I def over-stated the whole get rid of the IT dept thing. I’m a member of the IT dept myself. I just think it’s good for us to always seek opportunities to eliminate the need for our jobs and provide the people we support with tools to empower themselves. Thoughts?
@@ServiceNowSimple "I just think it’s good for us to always seek opportunities to eliminate the need for our jobs' ...that's insane and self-destructive.
My company switched to SNOW about 2 years after using Jira for nearly 7 years. I have to say SNOW sucks!!! It's clunky as hell looking, where as Jira was more simplistic looking for creating tickets. Resolving tickets in Jira use to be so simple. Now in SNOW it requires you to fill in components, start time, end time etc....
I have no experience with Jira. I’ll check it out. Thanks for the feedback!
Still have no idea what the hell it is
Sorry to hear that. Let me know if you have any specific questions and I'll try to help.
Hi sir
The claim that ServiceNow can replace the IT department is dubious at best. I would argue that it can be a great tool to make the IT department far more efficient though.
I'd say that's fair Jardar. There was a time when if someone needed a website, they had to hire a developer to create it. That process has now been simplified (with a great deal of time, design, and coding) to the point that same person needing a website can now just build it themselves (with WordPress for example). I love that ServiceNow is taking that paradigm to the corporation. If a business person (the real revenue producers) need some IT-service to support their business process, how awesome would it be if IT processes could be packaged up in a way that would allow that business person to create the IT solution themselves!
@@ServiceNowSimple there's still a lot of integration work needed, and other implementation. Some changes to the infrastructure will require more of that work to be done. There's also being able to understand the infrastructure you're managing properly which will frequently require a deeper understanding than a higher level business perspective. For smaller solutions this may work reasonably well, once implemented, for the business users, but for a large solution set I think that can get very challenging very fast. There's something to be said for experience and simply having the time to focus on something more specific.
effective.
Thx!
Digital business infrastructure.
Hey Nicholas, I like it!
make developer course and thousands of indian who r now trying to master servicenow will make it relevant for atleast two year ... make developer and admin training of servicenow .... and make problem solving small videos here n there as well ....
great explaination ... im a indian and im gonna join a firm that work on servicenow and at 6 apr 2022 ... and i wanna learn servicenow from tutorial ....
i want a presice and topic based tutorial along with great practical projects .... please make it and fullfill a industry demand
Thanks for the note SumuraiWolf! I’ll look into a series of videos on SN Development and Admin. I also need to complete my Fundamentals series. I like your ideas.. keep them coming!😊
You left off the seventh, who?, what?, when?, where?, why?, how?, and how much?
Haha.. Good point Anthony! I honestly don’t know much about the contracts or pricing. I’ll dig into that because it is super important.
I was hoping to at least get to see what it looked like. Maybe too informative and in the wrong direction...
Thanks for the feedback. I've had several provide the same feedback and I'm currently working on a new video that answers the same questions, but via a live demonstration within the platform and UI.
Basically it's a way to keep track of requirements without having to interact with the IT people?..
I don't understand why this exists..
Is it because email is messy?.. weird
Business people can't solve IT problems. If they could, they would have become IT people..
Hey Reuben, thanks for your feedback. Here's how I see this. For most companies, IT is an expense. The IT department doesn't bring in revenue. The revenue comes from the business folks, and the value of IT comes from enabling them to be more effective and productive. ServiceNow's goal is to make the delivery of IT services to the business folks as simple as possible. Maybe even so simple, that the business folks can do it all themselves? That's the goal. Let me know your thoughts! It's a good topic of discussion...
@@ServiceNowSimpleThat is like saying that the only thing that makes money in a company is the company creator because without him/her the company would have never existed 😂😂😂
Sorry I am an IT guy and still not sure how this will work it sounds like magic and I don't like magic computers you still need to connect things
Definitely no magic here.. Your comment reflects why I started this channel. I don't like glossing over things and really want to demystify IT. I can improve this. Thanks for your feedback. I'm going to start working on a clearer explanation.
Too much theory very little to no illustrations or concrete cases….. It’s like you are reading from a book .
Hey NAC, I appreciate the feedback. I think my goal for this video specifically was a high-level overview of ServiceNow for people that maybe saw a commercial or heard it mentioned someplace. I have vids on other topics that dig deeper and are more demo oriented. If you have a few mins sometime, take a look and let me know your thoughts. I’m always looking for perspectives on how to improve the content. Thanks!
NAC, I've published a new video that might come closer to hitting the mark for you. My TH-cam channel is named ServiceNowSimple and the video is titled ServiceNow Demonstration. I hope it helps.
I have to interview someone for a service now position and came to this video to figure out what service now is... IT DID NOT HELP. Do better. Less fluff, more substance please...
Sorry to hear the video wasn't helpful.
This is brutal
Ouch! Let me know how and why. I can learn from your thoughts.
So many words talking about nothing in the actual product.
Sorry I missed the mark. Let me know more specifically what you were looking for and I'll try and help.
Video still doesn't explain anything
Sorry to hear that I missed the mark. Shoot me some specifics on your question and I'd be happy to see if I can help out. Thanks for your feedback!
Bill McDermott needs a new hair stylist
lol. The coolness factor is high
Until you worked with, or implemented one, there is no truly understanding of it.
Yeah, it's difficult to watch a video or take a training course and really understand fully. Thanks for watching the video though.
Bloody hell, why can no one just tell me immediately what the hell it is without all the stupid history crap!
I get your frustration. I think it's because ServiceNow does so many things, but here's my definition in a nutshell.
ServiceNow is a software company based in Santa Clara, California, founded by Fred Luddy in 2003, to solve problems large enterprises face with traditional IT delivery by providing a robust, simple to use, cloud-based environment in which businesspeople can solve the business problems themselves.
Even simpler, ServiceNow can be thought of as your IT Department, in the cloud.
@@ServiceNowSimple the very last one is perfect, I got it!
@@technicalboy1816 really because they said that in the video and im still confused. need to see a demo or something
I've published a new video that looks at defining what ServiceNow is and does from more of a hands-on, demonstration perspective. The name of my channel is ServiceNowSimple and the video is titled ServiceNow Demonstration. I hope it's helpful!
wasted 10 mins of my life learning literally nothing of a value what servicenow is and what can it actually offer in real world (that other existing cloud platforms cannot). typical bullshit powerpoint presentation everyone falls asleep to.
Sorry I missed the mark with you. Let me know if you have a specific question and I can try and help. Thanks for watching though and for your feedback!
No one knows what this product does. Lol
Yeah, it’s not easy to define because the scope can be so large.
Absolute gibberish
Which part? Everything?!?!