Hello! Yes, this is definitely possible. You can trigger a script to use that Postal code to query a 3rd party API (we often use a service called SmartyStreets) that can respond with the State/City information for that postal code
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@@Zenatta Thanks for the fast reply. I noticed this works via Zoho Flow but when I explore the gallery Im unable to see/find Smartystreets. It this a seperate feature that needs a subscription?
Hi, thanks for the video! ¿Is there an option for a department to see only the tasks on the tickets and not the entire conversation I have with the customer.?
Hi Nico, We answered your question in this week's episode of the CRM Zen Show. Click here to jump to our answer -th-cam.com/video/1o7EdHbYvJc/w-d-xo.html
Hi Louise, We answered your question in this week's episode of the CRM Zen Show - click here to jump straight to the answer -th-cam.com/video/7feScK5KcsM/w-d-xo.html. Also, for more questions and quicker answers check out our Zoho community at club.zenatta.com
Hey Kittu, We answered your question in this week's episode of the CRM Zen Show. Click here to jump to the response - th-cam.com/video/PByY2iqULlM/w-d-xo.html
One of my agents signed up to try this more than two years ago. After not getting the support that he needed, I tried to cancel it. They (Zoho) are still taking the money out of my account now ! I have been begging them to cancel and stop taking money from me. I do not have access to the email account they are referring to so they have not canceled my account yet. I have been trying for years. Please, if someone knows how to help me, please. I do not want to get a lawyer. It has been more than 2 years and I just saw another debit!!!
One of my agents signed up to try this more than two years ago. After not getting the support that he needed, I tried to cancel it. They (Zoho) are still taking the money out of my account now ! I have been begging them to cancel and stop taking money from me. I do not have access to the email account they are referring to so they have not canceled my account yet. I have been trying for years. Please, if someone knows how to help me, please. I do not want to get a lawyer. It has been more than 2 years and I just saw another debit!!!
03:57 Can I change the mail template here? I have a better HTML template for it but I have to insert it every time...
Is it possible to automatically fill in the fields for address after the postal code is filled in?
Hello! Yes, this is definitely possible. You can trigger a script to use that Postal code to query a 3rd party API (we often use a service called SmartyStreets) that can respond with the State/City information for that postal code
@@Zenatta Thanks for the fast reply. I noticed this works via Zoho Flow but when I explore the gallery Im unable to see/find Smartystreets. It this a seperate feature that needs a subscription?
Amazing insight.Learnt a lot
Hi, thanks for the video! ¿Is there an option for a department to see only the tasks on the tickets and not the entire conversation I have with the customer.?
Hi Nico,
We answered your question in this week's episode of the CRM Zen Show. Click here to jump to our answer -th-cam.com/video/1o7EdHbYvJc/w-d-xo.html
Late to the show, but this was fantastic!
When I click on the CRM icon under tickets, it does not take me to the full CRM. Any suggestions?
Hi Louise,
We answered your question in this week's episode of the CRM Zen Show - click here to jump straight to the answer -th-cam.com/video/7feScK5KcsM/w-d-xo.html.
Also, for more questions and quicker answers check out our Zoho community at club.zenatta.com
Can it be used on phone?
Hey Kittu,
We answered your question in this week's episode of the CRM Zen Show. Click here to jump to the response - th-cam.com/video/PByY2iqULlM/w-d-xo.html
In zoho ticket The comment is not working what to now
Thanks, this is a great overview
Glad it was helpful!
One of my agents signed up to try this more than two years ago. After not getting the support that he needed, I tried to cancel it. They (Zoho) are still taking the money out of my account now ! I have been begging them to cancel and stop taking money from me. I do not have access to the email account they are referring to so they have not canceled my account yet. I have been trying for years. Please, if someone knows how to help me, please. I do not want to get a lawyer. It has been more than 2 years and I just saw another debit!!!
how to delay or undo mails please
Unfortunately, this is not yet possible in Zoho Desk.
Thanks for the information!
You bet!
How do I set up my portal for desk?
U just install it from your zoho crm dashboard from the instants column on the left
crm steve carell
😂
One of my agents signed up to try this more than two years ago. After not getting the support that he needed, I tried to cancel it. They (Zoho) are still taking the money out of my account now ! I have been begging them to cancel and stop taking money from me. I do not have access to the email account they are referring to so they have not canceled my account yet. I have been trying for years. Please, if someone knows how to help me, please. I do not want to get a lawyer. It has been more than 2 years and I just saw another debit!!!
Drop the details into Club Zenatta (email address, account name, etc). I'll see if we can't get it canceled for you.