A good service writer is pretty valuable to this industry. They can control customer fires and charm the pants off nearly anyone. Problem is 90 percent of them sound like robots because they are just reading what the tech wrote anyhow.
In the shop I work at we use Android tablets with a web based inspection program. Every car that comes in we do a full inspection and can list the level of severity for each entry as well as maintenance items and taking pictures. Pretty slick because once we finish the inspection, it goes to the service writer and they can send the report to the customer.
That system is genius as the tech sees the actual part thats needed usually. I was at a shop where the service writer was bullshitting half the time and would order the wrong stuff huge waste of time.
I’ve been doing this at my shop. Before opening my shop worked at auto value bumper/bumper warehouse. I know parts. I thought my tech how to look up parts/labor. I agree since he’s doing the work he should know what parts he needs. Before every ticket gets sold I’ll scan it just to double check. I also gave him freedom to adjust labor time accordingly based on vehicle conditions. I’m in St. Louis we deal with rust - with rust it can be hard to gauge how easily steering/suspension parts come off. I didn’t tell him if he gets stuck or can’t easily find a part let me know. I pay him flat rate as 2 hours per week. I think 3 is high. Anyway good video.
A good service writer I worked with at Chevrolet made over 100k a year. If i have to do their job I need a raise. I do note everything the ticket needs, even things like Evac and recharge when A/C parts are being replaced, lol. I agree techs should know how to do it though. Especially if surrounded by incompetence.
I’ve never NOT submitted an estimate detailing that a compressor replacement is X.X hours + 1.4 evac and recharge + 1.0 diagnostics. When it’s that explicit, there’s no excuse for the advisor to screw up your labor.
At a shop I worked at the technician looked up the part and part #. That way there wasn't a "part issue". We didn't get paid three hours a week to do this function. I think the technicians came out ahead.
Yessss on the dual screens. One of our guys rigged up a second screen in his service truck. Mounted on ceiling and on an adjustable bracket so he can use his laptop with a second screen.
The service writer gets the customers concerns and generates the ticket then hands it off to the tech. Nice smooth system, it allows the tech to ensure the correct material is ordered. Reduces the errors that occur with transmitting information from one person to another. And the best part is, that it reduces those uncomfortable calls to the customer to update the cost of the repair. Most techs are pleasantly removed from this step. If you ever had to make those calls you know that a customer begins to lose faith in your ability to do the repair right when the call is for more money. Parts that broke during the repair: plastic, severely rusted or corroded bolts, and those seals that you didn't anticipate.
Pretty jealous of how things are ran there. At the dealer here I feel like you have to babysit the parts counter to make sure they get the right part and quantity etc. At the same time trying to explain how to sell a job to the advisor. Sucks when parts people and advisors have basically not mechanical experience.
Lol when you said "once you use duel monitors you'll never want to use single monitors again" when I built my gaming rig I went with 2 curved Asus monitors and never want to go back to a single screen and damn why even have a service writer if you do the ticket writing I normally do my own since I was a writer for a little over a year before switching to the tech side I still bring in customers, do an estimate, write the ticket, do the job(s) and bill the customer out it's a pain in the ass that way but at least I know what I need and order it myself
Now the service writers get to watch more TH-cam videos and not do a damn thing besides walking around the shop asking "you done yet?". No thanks. If your service writers suck...that's an office problem. The shop owner/operator needs to fix that. Too many cars in the parking lot with not enough techs and now write my own tickets....nope.
If you are flat rate and babysitting someone hourly/salary you are just cutting your paycheck at the benefit of the company and the inept parts/writer. Wrong part? Out the door. Wrong time? Out the door. Management wants to bitch at you about it? Out the door for me too.
I've always written up my own tickets and I wish I didn't so I could just get more done. I will have to admit that if someone else was doing it there would be way more mistakes though
I’m the same way. My dealer parts department is unbelievably bad. It saves me a lot of headaches to send my parts list (Including part numbers) through for them to get pricing and availability to fill in for the advisor to sell. Our parts department has cost me so much in lost productivity from their screw ups that I’ll gladly accept the responsibility for having a complete parts list for the job.
In the flat rate environment you are just cutting your own paycheck to do the work of someone thats probably hourly/salary. I personally don't give a fuck if they got the wrong part ill roll that shit out the door with half the engine bay in the trunk.
@@PlaterpussLOL yeah I get it different pay type and therefore different motivation. It would be stupid of anyone to assume you should do work you're not being paid for although I know it happens in shops everyday.
Where im at the techs look up own labor times and sometimes will do a check and write down parts pricing depending on schedule. The good thing is we have a journeyman service manager who also does parts so he usually asks the important questions
Your aftermarket shops are like that and make you sell the job too. I.e your carx midas shops. But there techs are paid on commission. So they're essentially doing 3 persons jobs. 1. Tech 2. Parts advisor. 3. Service writer. Trust me they don't get paid for this and you wonder why tickets are so inflated. You can get a quote from a shop on one side of town and get a different amount for the same job at a shop on the other side of town even though it's the same franchise. They like to jack the price of parts and labor up because that's how there pay works. Nothing but hacks who work there. I had to get out of working at these places because you will never make money as an honest person working there.
Reminds me of pep boys. Call their parts side and get a quote. Then call the service side and get a quote for the same part. LOL when you hear the price of the part, just the part!
I worked for midas for a few years back in the mid to late 2000's. Midas, monro, pepboys or any other of the tire and exhaust shops are all BS. They don't care if the car is fixed right. Midas used to want x amount of alignments and brakes and flushes each day. I hated working like that where we had a quota of what services to sell a customer instead of what was needed. I left the tire and exhaust shops and went to a dealer and its a much better place to work.
Nope. I am not paid for that responsibility. The service writers need to do THEIR job so I can do mine. I did it early on in my career when I was hourly, but flat rate does not work like that. If I got commission or some sort of compensation for doing it, sure.
We fill out our report, then have to have our parts department (dealership), where they will price it, then we plug in the numbers for parts and labor into our RO. Parts guys are about 95% garbage, and the process sucks, but I guess parts gotta make their money too. Example of BS: when Napa pulls the wrong parts, I drag them all the way back to my bay, and they sent 2 sets of front rotors instead of fronts and rears. Would have been caught, but they didn't check the numbers as they signed the invoice. Or when I request prices, and go to lunch, but oh wait, 3 minutes later he needed more info about the car. That worldpak setup looks pretty sweet , I'm mad jelly.
I've never had to write my own tickets but I think I would like it. Because at least the service writer can't get the labor time wrong which they seem to always do.
Is this popular for independent guys? At my dealership we don’t do shit except fix cars. Service advisors quote labour, parts advisors quote parts, and techs fix cars. I dunno seems to work for us pretty good. What’s the point of having staff if you have to do it yourself? Why even have an advisor just sell the job yourself no?
At my dealership (chevrolet) we write up an estimate and add labor lines and send it to parts dept, the parts dept. adds the parts line then sends over to the service writers.
Dealer I was at the tech quotes the labour, sends a part list to parts for quote. Then the tack gives the advisor thier labour estimate, parts gives them the part estimate. The advisor does the math, and does the sale
The indy I am at I only fix the cars,I font quote anything. Our advisors are all have experince as mechanics so we don't need to explain things either, when we show them what it needs they can simplify it for the customer. But we have 3 advisors for 5 techs. We bill out 60-70 hours a day on average combined
Im a diesel tech for ryder and holy hell does our part person f****ing suck. No mechanical experience so when we give her a part to order it almost never fails to be a wrong part. We run low on grease often and some filters and her excuse is that we didnt tell her we were low. That's not our f***king job. Honestly, a tech job can go smooth or be sh*t and it all depends on your service writer and parts person
Yep! Total BS when things out of your control that is someone else’s job hurts your paycheck, not theirs! They couldn’t care less, they still get paid!
We write our own labor and on big jobs we have parts sheets, but on day to day stuff I quote labor only. We have two very well trained phone operators up front that do a good job of ordering stuff correctly. Occasionally I have to bark at them about the amount of Dorman trash that comes in but 90% of the time it's ok.
Thank God I don't have to deal with any of that nonsense. I assess the vehicle, and submit my findings, move on to the next. If there's any issues, the writer comes out to my bay and we have a brief conversation about what labor time is needed. More often than not, I'm adequately compensated. The mechanics simply don't have the time for any type of estimating. When you come into work and there's 150+ cars that need assessment, you do exactly that...assess, submit findings, car gets pulled out, and you move on to the next.
Wow. I have a lot of questions. Are you guys responsible for finding and quoting odd ball or dealer only parts? Do you get to choose which brand of parts you want for the estimate? What happens if you write up an estimate and then it gets assigned to another mechanic? I could see this working really well in a dealership with a captive parts system, but I dunno if it could work here. I work on so much old, obscure stuff (AKA junk), that it's almost a full time job just finding parts. Plus I live in BFE, so it takes forever to get anything that is not in a local DC, so I often have to shop around not for price or quality, but just to get something in less than 2 weeks.
I like your setup there and how you guys have control over your tickets....but I also like when the techs job are separate from the service writers job. Techs turn wrenches....writers write up the orders and do the searching. It almost seems like they found a way to get more work out of the tech, shit the tech minds well sell the job now😁 But like I said.....I do like that system bc i hate not having what I need for my job and I wouldn't have to worry about the writers accusing or blaming me for the fuck up. Hey if I was in a shop using this system then I would just deal with it....otherwise I'm fine with the service writers earning their pay😏
There was a time when a GOOD parts guy knew enough to ask questions. Ok, you're doing an exhaust manifold.... do you want bolts and gaskets with that? How about the nuts / studs at the head pipe end? Heat shield and lock tabs ok? How about that O2 sensor? The idea being a GOOD parts man will probably be on a commission and there's a little something in his check at the end of the week for selling the parts COMPLETE instead of at the minimum level. The difference in those questions might be another $400 (over just the manifold) so you need to speak with the customer and sell the job differently. New parts, instead of reusing the old ones will also change the time needed to do the job. OTOH, the up-sell is something you can stand behind when it's done.
Good question. FRM is in Atlanta. I think NAPA has a wider distribution network for more remote areas. Eric O. uses NAPA a lot since he's in rural NY State.
That sucks having to manually enter labor, Mitchell has an estimator feature and all you have to do is click the job and it automatically adds it to the ticket
@@Sagittarius-88 they all are about the same, i think its funny when techs blame the software for how many hours are called for. The hours come from the manufacturer not mitchell
Montevallo Mustang I know the warranty times come from the manufacturer but I am not sure about standard time. You cannot always assume the hours posted are correct. For example there is a pcv valve I change that requires removing fuel injectors. Posted time is 3 hours but if you look at injector time it’s 4 hours. Makes no sense and then it makes no mention of coolant. If you don’t know these things you can screw your self out of a few hours.
@@montevallomustang the manufacturer works on brand new cars each job is done 3 times then they go with the average time for warranty this new stuff were the tech does all this other work has been made up by ATI some adviser group that the company hires to save them money.ATI are a bunch of Aholes
Mike how does the shop charge customer for parts? List price or shop price. For example brake pads list 90. Cost the shop 30$ which price do you charge the customer?
Love it. I put in all the labor times and part lines then it’s up to the parts dept to order(I’d rather do the ordering) and confirm all the parts while my manager confirms the labor times(keeps all techs honest)
i work at a ford dealer , we don’t write anything up only thing we have to is go to parts counter get price on part and all hardware needed snd labor time then just go to writer and tell them to tell customer what they need and if they approve they add the lines , but also we gotta do a whole multi point inspection on the computer for ever single car adds up every week and we don’t get anything extra but we are guaranteed 40hrs a week lol
I work at a very busy Ford dealer with the worst parts department I’ve ever seen. It would be nice to have some kind of guarantee to compensate us for all the parts screw ups and warranty parts documentation processes Ford requires of us techs.
Ghost Wrench i mean our parts department is great , but like we write the list for whay they have to order it’s not like we say order our brakes for a transit and then not the axle seals and 4 caliper bolts and 10 bolts for the hub , like we have to write it down and tell them what we need so there’s no screw ups if we don’t get our parts most times it’s on us not telling the part guy we needed it
Do you REALLY use Alldata times or do you “fluff” it some. 1.0 for one side or 1.5 for both sides. Um.....no. 1.0 for one side and 2.0 for both sides. Just asking.
If he isn't bumping times you can be assured the guys up front are. I have worked in several shops, and never once have worked in one that didn't bump times at the front counter.
We use the guides time, but use our discretion if we will need time for rust ect, we will add that. We do often round jobs that are 0.9 to an even hour though.
Yes. Worldpac is great for those hard to find seals and hoses. My go to place for European brake parts. They also have OEM stuff as well. They also have training, a tool catalog and all kinds of great stuff. Watch thise rebates!
we use to do that at one shop but were not compensated for that it was included as part of the diag process . yes most were quick but the big jobs like over huals or major repairs can takev up to a few hours to complete so the question is does the tech get some kind of compensation for that extra wk ?
That’s a huge point of contention with me at my dealership when an old, neglected wreck comes in for a .4 recall and there’s an MPI line on the RO. It’ll take me 5 times as long to write up the repairs it needs - that will certainly be declined - then it does for me to do the recall.
I expect the parts guys to price/get everything they see on the P&A. I expect the tech to list any parts they need on said P&A. It's up to those 2 to discuss oddball things. I do however implore my techs to write down their labor times where it's not predetermined by the menu or warranty guide for their paycheck protection. One thing that I have noticed is parts guys are cut from a different mold and they are very opinionated on who makes the best parts and its never ever their fault when the part is wrong...! lol.
People complaining about not having time to do that. I own my own small shop and have to do quotes, order parts, take phone calls and somehow manage to actually fix the cars all by myself.
What’s the point of having more than 1 service writer if the techs do 80% of their job?
Agreed, just need a couple receptionists and a cashier at that point.
So true its time to push out non essential service writers.
A good service writer is pretty valuable to this industry. They can control customer fires and charm the pants off nearly anyone. Problem is 90 percent of them sound like robots because they are just reading what the tech wrote anyhow.
@@PlaterpussLOL is that not what the manager is for?
In the shop I work at we use Android tablets with a web based inspection program. Every car that comes in we do a full inspection and can list the level of severity for each entry as well as maintenance items and taking pictures. Pretty slick because once we finish the inspection, it goes to the service writer and they can send the report to the customer.
what program do yall use?
That system is genius as the tech sees the actual part thats needed usually. I was at a shop where the service writer was bullshitting half the time and would order the wrong stuff huge waste of time.
I’ve been doing this at my shop. Before opening my shop worked at auto value bumper/bumper warehouse. I know parts. I thought my tech how to look up parts/labor. I agree since he’s doing the work he should know what parts he needs. Before every ticket gets sold I’ll scan it just to double check. I also gave him freedom to adjust labor time accordingly based on vehicle conditions. I’m in St. Louis we deal with rust - with rust it can be hard to gauge how easily steering/suspension parts come off. I didn’t tell him if he gets stuck or can’t easily find a part let me know. I pay him flat rate as 2 hours per week. I think 3 is high. Anyway good video.
A good service writer I worked with at Chevrolet made over 100k a year. If i have to do their job I need a raise.
I do note everything the ticket needs, even things like Evac and recharge when A/C parts are being replaced, lol.
I agree techs should know how to do it though. Especially if surrounded by incompetence.
I’ve never NOT submitted an estimate detailing that a compressor replacement is X.X hours + 1.4 evac and recharge + 1.0 diagnostics. When it’s that explicit, there’s no excuse for the advisor to screw up your labor.
I do not get any time for opening work orders, notes, parts, warranty, drive time, etc..... Just the SRT. Tired of it, over it....
I can’t trust my “parts professional” or my service writer to do this correctly but I have to.
At a shop I worked at the technician looked up the part and part #. That way there wasn't a "part issue". We didn't get paid three hours a week to do this function. I think the technicians came out ahead.
Yessss on the dual screens. One of our guys rigged up a second screen in his service truck. Mounted on ceiling and on an adjustable bracket so he can use his laptop with a second screen.
Man wish our shop did this. Be way easier and less mess ups and less drama like u said. Love the dual screen. Might upgrade and do something similar.
The service writer gets the customers concerns and generates the ticket then hands it off to the tech. Nice smooth system, it allows the tech to ensure the correct material is ordered. Reduces the errors that occur with transmitting information from one person to another. And the best part is, that it reduces those uncomfortable calls to the customer to update the cost of the repair. Most techs are pleasantly removed from this step. If you ever had to make those calls you know that a customer begins to lose faith in your ability to do the repair right when the call is for more money. Parts that broke during the repair: plastic, severely rusted or corroded bolts, and those seals that you didn't anticipate.
Pretty jealous of how things are ran there. At the dealer here I feel like you have to babysit the parts counter to make sure they get the right part and quantity etc. At the same time trying to explain how to sell a job to the advisor. Sucks when parts people and advisors have basically not mechanical experience.
Lol when you said "once you use duel monitors you'll never want to use single monitors again" when I built my gaming rig I went with 2 curved Asus monitors and never want to go back to a single screen and damn why even have a service writer if you do the ticket writing I normally do my own since I was a writer for a little over a year before switching to the tech side I still bring in customers, do an estimate, write the ticket, do the job(s) and bill the customer out it's a pain in the ass that way but at least I know what I need and order it myself
Now the service writers get to watch more TH-cam videos and not do a damn thing besides walking around the shop asking "you done yet?". No thanks. If your service writers suck...that's an office problem. The shop owner/operator needs to fix that. Too many cars in the parking lot with not enough techs and now write my own tickets....nope.
That's right my job is to fix cars not to babysit others so they can try to do their job if they can't do their job they gotta go
If you are flat rate and babysitting someone hourly/salary you are just cutting your paycheck at the benefit of the company and the inept parts/writer. Wrong part? Out the door. Wrong time? Out the door. Management wants to bitch at you about it? Out the door for me too.
I've always written up my own tickets and I wish I didn't so I could just get more done. I will have to admit that if someone else was doing it there would be way more mistakes though
I’m the same way. My dealer parts department is unbelievably bad. It saves me a lot of headaches to send my parts list (Including part numbers) through for them to get pricing and availability to fill in for the advisor to sell. Our parts department has cost me so much in lost productivity from their screw ups that I’ll gladly accept the responsibility for having a complete parts list for the job.
In the flat rate environment you are just cutting your own paycheck to do the work of someone thats probably hourly/salary. I personally don't give a fuck if they got the wrong part ill roll that shit out the door with half the engine bay in the trunk.
@@PlaterpussLOL yeah I get it different pay type and therefore different motivation. It would be stupid of anyone to assume you should do work you're not being paid for although I know it happens in shops everyday.
Where im at the techs look up own labor times and sometimes will do a check and write down parts pricing depending on schedule. The good thing is we have a journeyman service manager who also does parts so he usually asks the important questions
Your aftermarket shops are like that and make you sell the job too. I.e your carx midas shops. But there techs are paid on commission. So they're essentially doing 3 persons jobs. 1. Tech 2. Parts advisor. 3. Service writer. Trust me they don't get paid for this and you wonder why tickets are so inflated. You can get a quote from a shop on one side of town and get a different amount for the same job at a shop on the other side of town even though it's the same franchise. They like to jack the price of parts and labor up because that's how there pay works. Nothing but hacks who work there. I had to get out of working at these places because you will never make money as an honest person working there.
Reminds me of pep boys. Call their parts side and get a quote. Then call the service side and get a quote for the same part. LOL when you hear the price of the part, just the part!
I worked for midas for a few years back in the mid to late 2000's. Midas, monro, pepboys or any other of the tire and exhaust shops are all BS. They don't care if the car is fixed right. Midas used to want x amount of alignments and brakes and flushes each day. I hated working like that where we had a quota of what services to sell a customer instead of what was needed. I left the tire and exhaust shops and went to a dealer and its a much better place to work.
Nope. I am not paid for that responsibility. The service writers need to do THEIR job so I can do mine. I did it early on in my career when I was hourly, but flat rate does not work like that. If I got commission or some sort of compensation for doing it, sure.
He said they get paid 3 hours a week to do it.
We fill out our report, then have to have our parts department (dealership), where they will price it, then we plug in the numbers for parts and labor into our RO.
Parts guys are about 95% garbage, and the process sucks, but I guess parts gotta make their money too.
Example of BS: when Napa pulls the wrong parts, I drag them all the way back to my bay, and they sent 2 sets of front rotors instead of fronts and rears. Would have been caught, but they didn't check the numbers as they signed the invoice.
Or when I request prices, and go to lunch, but oh wait, 3 minutes later he needed more info about the car.
That worldpak setup looks pretty sweet , I'm mad jelly.
damn son that so bad. I feel bad for you bro, makes me glad I dont work flat rate yet. I can't not get mad when stuff like that happens
Thanks
Back when I worked for someone else I always wrote my own tickets.
I've never had to write my own tickets but I think I would like it. Because at least the service writer can't get the labor time wrong which they seem to always do.
My last shop would let service writers write up tickets without a tech inspecting it and then it takes a while longer because of corrosion.
I have never done it this way but it would probably stop alot of mad techs when we get wrong parts
Is this popular for independent guys? At my dealership we don’t do shit except fix cars. Service advisors quote labour, parts advisors quote parts, and techs fix cars. I dunno seems to work for us pretty good. What’s the point of having staff if you have to do it yourself? Why even have an advisor just sell the job yourself no?
At my dealership (chevrolet) we write up an estimate and add labor lines and send it to parts dept, the parts dept. adds the parts line then sends over to the service writers.
Dealer I was at the tech quotes the labour, sends a part list to parts for quote.
Then the tack gives the advisor thier labour estimate, parts gives them the part estimate.
The advisor does the math, and does the sale
The indy I am at I only fix the cars,I font quote anything.
Our advisors are all have experince as mechanics so we don't need to explain things either, when we show them what it needs they can simplify it for the customer.
But we have 3 advisors for 5 techs.
We bill out 60-70 hours a day on average combined
Great video
Im a diesel tech for ryder and holy hell does our part person f****ing suck. No mechanical experience so when we give her a part to order it almost never fails to be a wrong part. We run low on grease often and some filters and her excuse is that we didnt tell her we were low. That's not our f***king job. Honestly, a tech job can go smooth or be sh*t and it all depends on your service writer and parts person
Yep! Total BS when things out of your control that is someone else’s job hurts your paycheck, not theirs! They couldn’t care less, they still get paid!
my boss and your boss must of talked about this just last night lol
Not sure why I had a Spanish Honda Civic commercial car ad at the end of this video?
If your doing a major build you have to select every single thing?
worldpac is my hero vs other part suppliers, cuts out the wrong part cheap parts etc.
We write our own labor and on big jobs we have parts sheets, but on day to day stuff I quote labor only. We have two very well trained phone operators up front that do a good job of ordering stuff correctly. Occasionally I have to bark at them about the amount of Dorman trash that comes in but 90% of the time it's ok.
I write most of the tickets though if I am unsure of the part, I consult the tech.
What program are you using to write tickets?
Thank God I don't have to deal with any of that nonsense. I assess the vehicle, and submit my findings, move on to the next. If there's any issues, the writer comes out to my bay and we have a brief conversation about what labor time is needed. More often than not, I'm adequately compensated. The mechanics simply don't have the time for any type of estimating. When you come into work and there's 150+ cars that need assessment, you do exactly that...assess, submit findings, car gets pulled out, and you move on to the next.
Wow. I have a lot of questions. Are you guys responsible for finding and quoting odd ball or dealer only parts? Do you get to choose which brand of parts you want for the estimate? What happens if you write up an estimate and then it gets assigned to another mechanic? I could see this working really well in a dealership with a captive parts system, but I dunno if it could work here. I work on so much old, obscure stuff (AKA junk), that it's almost a full time job just finding parts. Plus I live in BFE, so it takes forever to get anything that is not in a local DC, so I often have to shop around not for price or quality, but just to get something in less than 2 weeks.
I love watching your channel thats how I ended up here lol
You guys think parts guys in the auto world are useless? Come to a fleet HD shop, its BRUTAL.
I like your setup there and how you guys have control over your tickets....but I also like when the techs job are separate from the service writers job. Techs turn wrenches....writers write up the orders and do the searching. It almost seems like they found a way to get more work out of the tech, shit the tech minds well sell the job now😁 But like I said.....I do like that system bc i hate not having what I need for my job and I wouldn't have to worry about the writers accusing or blaming me for the fuck up. Hey if I was in a shop using this system then I would just deal with it....otherwise I'm fine with the service writers earning their pay😏
If you want something done right you gotta do it yourself
Blurring on the phone number dropped out at 9:29, not sure if it's a legit number, but just a heads up.
Sorry if this questions been asked before , but how do you find alldatas time quotes to be (I mean like are they a good estimate/ realistic)
Generally realistic, but there are exceptions some times huge
Did that for many years and nope not any more now someone else has a job for it.
There was a time when a GOOD parts guy knew enough to ask questions. Ok, you're doing an exhaust manifold.... do you want bolts and gaskets with that? How about the nuts / studs at the head pipe end? Heat shield and lock tabs ok? How about that O2 sensor? The idea being a GOOD parts man will probably be on a commission and there's a little something in his check at the end of the week for selling the parts COMPLETE instead of at the minimum level. The difference in those questions might be another $400 (over just the manifold) so you need to speak with the customer and sell the job differently. New parts, instead of reusing the old ones will also change the time needed to do the job. OTOH, the up-sell is something you can stand behind when it's done.
How many time a day does worldpac delivers to your shop. The shop I work at is like 5miles away and we only get 4 deliveries a day?
Good question. FRM is in Atlanta. I think NAPA has a wider distribution network for more remote areas. Eric O. uses NAPA a lot since he's in rural NY State.
so if i dont want to use world pack parts, do i have that option?
Several other parts sources link to our program, we have napa, ATS and pepboys, we almost never order from pepboys though
That sucks having to manually enter labor, Mitchell has an estimator feature and all you have to do is click the job and it automatically adds it to the ticket
Our system does link to alldata, but is slower than typing if you can type.
The Mitchell estimator is a joke. My writers always get me more time than what Mitchell thinks is necessary.
@@Sagittarius-88 they all are about the same, i think its funny when techs blame the software for how many hours are called for. The hours come from the manufacturer not mitchell
Montevallo Mustang I know the warranty times come from the manufacturer but I am not sure about standard time. You cannot always assume the hours posted are correct. For example there is a pcv valve I change that requires removing fuel injectors. Posted time is 3 hours but if you look at injector time it’s 4 hours. Makes no sense and then it makes no mention of coolant. If you don’t know these things you can screw your self out of a few hours.
@@montevallomustang the manufacturer works on brand new cars each job is done 3 times then they go with the average time for warranty this new stuff were the tech does all this other work has been made up by ATI some adviser group that the company hires to save them money.ATI are a bunch of Aholes
Mike how does the shop charge customer for parts? List price or shop price. For example brake pads list 90. Cost the shop 30$ which price do you charge the customer?
Always list price lol.. Same with every other business out there. When you buy stuff at Walmart your paying list price and not “Walmart-price”
Kebabsauwz no your paying Walmart prices, for goods from Walmart 😜 *sarcasm*
What managment software system are you using?
R.O. writer
I’m surprised they don’t use Mitchell 1.
Hate Mitchell's wiring diagrams, wrong too often in my opinion
I don't have the time to do that. I let the sales crew handle it.
Love it. I put in all the labor times and part lines then it’s up to the parts dept to order(I’d rather do the ordering) and confirm all the parts while my manager confirms the labor times(keeps all techs honest)
i work at a ford dealer , we don’t write anything up only thing we have to is go to parts counter get price on part and all hardware needed snd labor time then just go to writer and tell them to tell customer what they need and if they approve they add the lines , but also we gotta do a whole multi point inspection on the computer for ever single car adds up every week and we don’t get anything extra but we are guaranteed 40hrs a week lol
Must be nice. At my dealer and most shops if there's no work you don't get paid period.
I work at a very busy Ford dealer with the worst parts department I’ve ever seen. It would be nice to have some kind of guarantee to compensate us for all the parts screw ups and warranty parts documentation processes Ford requires of us techs.
Ghost Wrench i mean our parts department is great , but like we write the list for whay they have to order it’s not like we say order our brakes for a transit and then not the axle
seals and 4 caliper bolts and 10 bolts for the hub , like we have to write it down and tell them what we need so there’s no screw ups if we don’t get our parts most times it’s on us not telling the part guy we needed it
Do you REALLY use Alldata times or do
you “fluff” it some. 1.0 for one side or 1.5
for both sides. Um.....no. 1.0 for one side and 2.0 for both sides. Just asking.
He's addressed that in a prior video saying that they do not fluff it. Only Alldata times.
W/ rust... it gets fluffed!
If he isn't bumping times you can be assured the guys up front are. I have worked in several shops, and never once have worked in one that didn't bump times at the front counter.
Chris W You have to. I don’t like making the customers problem my problem.
We use the guides time, but use our discretion if we will need time for rust ect, we will add that.
We do often round jobs that are 0.9 to an even hour though.
Repair orders . Not tickets
So no parts people?
Most independent shops don't have parts guys.
Is World Pac The Parts Store?
Yes. Worldpac is great for those hard to find seals and hoses. My go to place for European brake parts. They also have OEM stuff as well. They also have training, a tool catalog and all kinds of great stuff. Watch thise rebates!
we use to do that at one shop but were not compensated for that it was included as part of the diag process .
yes most were quick but the big jobs like over huals or major repairs can takev up to a few hours to complete
so the question is does the tech get some kind of compensation for that extra wk ?
That’s a huge point of contention with me at my dealership when an old, neglected wreck comes in for a .4 recall and there’s an MPI line on the RO. It’ll take me 5 times as long to write up the repairs it needs - that will certainly be declined - then it does for me to do the recall.
your new vid i private then taken down. torque wrench
Up loaded the raw un edited video
I expect the parts guys to price/get everything they see on the P&A. I expect the tech to list any parts they need on said P&A. It's up to those 2 to discuss oddball things. I do however implore my techs to write down their labor times where it's not predetermined by the menu or warranty guide for their paycheck protection. One thing that I have noticed is parts guys are cut from a different mold and they are very opinionated on who makes the best parts and its never ever their fault when the part is wrong...! lol.
Most the time it’s what’s cheapest part to get the job 🤮
People complaining about not having time to do that. I own my own small shop and have to do quotes, order parts, take phone calls and somehow manage to actually fix the cars all by myself.
You recieve 100 percent of the profit made from all those tasks being the owner. Flat rate guy gets paid to bolt on parts and that's it.
A whole 3 hours? Gee whiz maybe you can get 4 or 5 if you make the phone call too. What's the point of the service writer?
Not dealing with the customer is priceless.