Crucial Conversations Helps Nuclear Power Plant Become an Industry Leader
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- เผยแพร่เมื่อ 17 เม.ย. 2011
- Crucial Conversations helps the South Texas Project nuclear power plant become a national industry leader.
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Crucial conversations Training Helps Nuclear Power Plant Become a National Industry Leader
My name is Edward Halpin and I am the President and Chief Executive Officer of STP Nuclear Operating Company.
STP Nuclear Operating Company is an electrical generating station. We use nuclear power as our technology to generate electricity. We do so safely and reliably and emission free and we generate enough electricity to power approximately 2 million homes a year here in the state of Texas.
Describe the employee pains you were trying to solve.
Some of the reasons why we turned to Crucial Conversations go back to a very challenging year we had in 2003. We had some major equipment challenges that our team had to deal with. As we were dealing with those issues, the culture broke down in some areas, we got into some finger pointing, relationships were hurt, and our performance was not good.
After we made it through 2003 and fixed our issues, we recognized we needed some help and additional tools.
Why did you choose Crucial Conversations Training?
Out in the industry, I had a friend who suggested that I read the book Crucial Conversations and I did and I loved it. I loved the science behind it, I also loved what the book was recommending in regards to tools--tools that were definable, repeatable, teachable tools that we could transmit to our workforce and teach in the years ahead. And tools that people could enact out in the field to help make a difference. So, because of the science and the teachability of the tools, we chose Crucial Conversations.
Describe the training product and your roll out plan.
In regard to our rollout plan, what we did is pull together a pilot program. We took about 20 people from the station, from executives to the working level, and we taught them Crucial Conversations. We had an expert come in and teach a 2-day course and at the end, they loved it, they thought it was outstanding, so we forged ahead.
We pulled together a change management plan. We certified instructors, senior managers, working level, about 25 people, including myself. I'm a certified instructor and I've taught the course every year since 2004. We then rolled it out and taught our employees, all 1,200 of them. We run about 10 classes a year and with the 25 certified instructors we're now teaching some our contractor teammates that come to the station as well.
It is a part of our Leadership Academy, you're required to have Crucial Conversations as you go through the Leadership Academy, and it will play a key role in the future of South Texas.
How have you shared Crucial Conversations with other leaders?
I highly endorse the whole concept of Crucial Conversations and the tools and I don't think they're just applicable to nuclear power or to a certain business.
I believe in them so much that I have brought other executives to South Texas, outside of our industry. I've had them watch and be part of the course. In some cases, I've gone to their organization and briefed them on this topic. I think it's universal and I think it applies really anywhere to any culture.
What business benefits have you experienced as a result of Crucial Conversations?
Over the last 2 decades, STP's performance has been very good. Over the last five years since we've introduced Crucial Conversations, the performance has been industry leading: top quartile in many areas, leading the nation in many. And we attribute that to the skills we've taught our employees in raising the bar each and every day and improving performance.
Crucial Conversations tools really are who we are each and every day. It's ingrained now in our DNA. We speak the languages of Crucial Conversations, we hold each other accountable to the principles and to the tools being used each and every day. It is something that has taken this organization to the next level when it comes to performance and it will be a very bright part of our future in the years ahead.
Given the Texas cold snow disaster where Texas Utilities failed it seems like crucial conversations needs to be revisited.
While the book is Good I find this Video as more of an Endorsement... I was looking for some more details here
Man, couldn't agree more
Well said. Hopefully other videos from the book are for learning.
Si el libro esta en español y es genial, los materiales de apoyo, también agradeceríamos que esten en español. gracias.
Hey guys where is the technical version of this video. What sort of steam re accumulator meltdown are we talking about here??
Great book!
Waste of time landing here via the book.