Tips on Conflict De-escalation for Mental Health or Dementia Care Professionals

To help mental health/dementia care professionals cement learning concepts and demonstrate application of skills, two localised videos have been produced that focus on ‘Engaging Resistant Clients’ and ‘De-escalating Conflicts’ via a total of 6 case scenarios. We encourage all to use it for your own learning or in your training materials.
This video covers the following points:
1) Hallucination, agitation and suspicion
2) Aggressive behaviour
3) Suicidal ideation and self-harm
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[@chloeulmer5741]

Loved the de-escalation tactics! My one thought that’s contrary to the video is giving a patient tissues. I was trained that tissues should always be available, but the patient should be the one to reach for them, or ask for them. When a therapist hands, a patient a tissue, it can come across as non-verbally telling the patient to stop crying/stop sharing their emotions/their emotions are wrong

[@Momtastic243]

i agree with you, the tissue part, or i think maybe how the culture as well, in the US setting tissue is always available and we let them grab the tissue for them. In the Philippine setting to hand a tissue or offer a tissue is okay as well, the tissue is meant to wipe out tears or dirt, that's why. I was able to compare the difference because I used to live in the Philippines before and not all tissue paper available in the desk,

[@katdoe37]

I am a Crisis worker. THIS AWESOME. Great Job.🎉

[@rebeccaakinrotimi6975]

So helpful. Thank you!

[@wladfiggs]

I'm watching this video because someone just stepped onto the tracks of the subway station I was waiting for the train. I wish so much I could help the person. I hear a scream, and people start looking at the track. There were a lot of people around lunch time. I walked all the way to them from the other side of the platform before I could see the situation. The platform to the track floor is high, about 4ft or 1.3m. This person was standing on the track rail, with their arms both flat on the platform, then on their head, then on the platform again. Two security persons from the station quickly got there before I did, then the person climbed back onto the platform, apologized, but kept seated, legs crossed, by the edge of the platform. I was going to step up and say something to them, but they stood up and move away, and then security approached them, and I couldn't see anything. Nonetheless, nothing serious happened, but I couldn't stop thinking that I need training to talk to people like that or in that situation.

[@sunriseeternity300]

Loved this video. I used it to prep for an interview today. Thank you.

[@GAM_Topics]

This is very thoughtful and compassionate guidance.

[@blondieblu8819]

This was so helpful. I’m a nursing student. I will use these techniques. Thank you

[@abiolaaboderin9158]

Just what I needed right now, very helpful video for me. Thank you.

[@ellielee6713]

Mr Pathma gave a talk to my colleagues and me today 👏 insightful!

[@rachealmartinez319]

Helpful tips