The REAL Reason McDonalds Ice Cream Machines Are Always Broken
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- เผยแพร่เมื่อ 22 เม.ย. 2021
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A Turtle approves of this video
Sup jonny boy
amongus
Probably cause they dont have icecream
Please make a video about homophobia in India
And CNN wonders why TH-cam channels have more viewers than them. This is the in depth journalism.
Yeup. This is REAL journalism.
All CNN does is parrot what they are told.
CNN is not news, its a propaganda arm of the democrats
@@imyourdoctor4799 Yep, just like Fox News is the propaganda arm of conservatives.
Because people care about this stuff. CNN viewers don’t care about what Van Jones thinks on every single race issue.
If you think that i'm gonna spend 1/2 hour learning why the ice cream machines of mcdonald's are broken....you're god damn right
In that time you could have made 630 Dollars by repairing one of taylors icecream mashines.
Hell yeassssss
I bet it was well over half a hour lol
As a restaurantier I thought I knew the answer, lazyness and wanting to leave early
@@savagex466-qt1io Nope, the video was almost exactly 30 min. That's what he meant.
Since the video is relatively old now, I googled to see if there are any news on this, and apparently, Kytch has filed a lawsuit against Taylor and McDonald's for defamation. The monopolists filed a motion to dismiss the case, but it was rejected. So, apparently, there is a chance, that something will change.
Yeah, he mentioned that at the end of the video
Thanks for the update. I was wondering how the case was going. Kytch is up against the big guys. I wonder if they have the means to fight McDon.
I mean, not really, they might have to pay for saying it was dangerous but nothing forbids them to threaten void warranties for using a non authorized product.
wonder if this is a problem in EU . they have forced big companies to do things before.
@@kjell-thoreheimdal7526 Never heard of that problem in Switzerland or France. I think it's possibly only in the US !
I also have news for you. This happens ALL OVER in every industry. I spent 8 years in the Marines and worked on the original F/A-18 Hornets. The body panels of that jet are held in place by flathead fasteners that the heads stripped on all the time. You couldn't use power tools because of the fuel and potential for spark so you had to hand drill them out. Literally any kind of fastener would have lasted longer, allen head, torx, hell even a Phillips head. But somewhere there was a company with a government contract to supply the military with easy stripping fasteners on a regular basis.Thats just one small example.
Johnny getting life insurance after unearthing company secrets
He knows McDonald's is out for him
Hey Coca Cola murdered union organizers. Or look at those who spoke against the financial interests of the Brazilian meat industry and were put 6 ft under. Just because we’re in the US, I wouldn’t put it past any corporation with the financial clout like McDonald’s. Sadly.
🤣🤣😂😂
@@dparra119911 he’s in the limelight tho. That would actually be a clear thing if he were murdered my mcD corporate
But hey, policygenius already choose best insurance for him, I bet.
@@simonillouz3295 true, I guess I have no trust in anything anymore 😂
Update: a judge just ruled that McDonald’s franchisees can repair their own machines. Essentially cutting Taylor out as a middle man.
LETSGOOOOOOOOOOOO
LOL
Thank god, taylor execs got what was comin to em
@@dindajgnmrh2177 that mean more ice creams and less hell
Not doubting you, but could you share the link where you read this? I'm not able to find it
I live in Europe. Never been told the ice cream machine is broken. Looks like Taylor don’t want their machines to work because they are earning so much from repairs. This is illegal to do in Europe as it’s extortion.
And probably Racketeering
I used to clean these in the 80s as well.
The most common reason why the ice cream machine would go down is because improper maintenance during the night. Maybe someone didn't put it together right, and the machine malfunctioned, or they didn't clean it properly and the product has traces of cleaner in it, or the reused product soured, meaning no more could be sold until it was redone. which is a process that took hours.
And nobody in store during the day had the knowledge and time to do it. It was done by trained staff during the night shift. It was never done during the day because it's messy, takes up a lot of space and takes man hours that none of the day minions have training for.
That can't be done during the middle of daylight business hours.
The second biggest reason the machine is down is because the machine itself only "freezes" a small cylindrical amount of product at a time. And it takes time, it doesn't freeze in the span of time it takes for the liquid product to filter through the machine. It takes about 30 minutes to an hour. If you're selling it faster than it can freeze, eventually the machine will dispense only partially frozen product making it poor quality and unsellable.
And lastly it's because McDonald's is jus trash
I work at McDonald’s... the number of people in the last few days who have come through the drive thru and told me that we are getting screwed over by Taylor is astronomical 😂
Who tf is Taylor
@@joseescobedo7899 Did you watch the video?
@@jiraffe9600 I made the comment as I was watching the video...😓
Straight up 😂
@@joseescobedo7899 idk Taylor Swift?
As a McDonald's Employee this makes a MASSIVE amount of sense. I can't tell you how many times I've looked over every inch of this machine, tried to decipher its cryptic messages with the manual like I'm referencing the Rosetta Stone, all while getting the look of death from customers who think I must be the biggest moron to ever work there because I can't get the ice cream machine to work. No matter what we always end up at that infamous conclusion: "Just call the guy..."
Call the guy
I'm the guy...
No actually I'm not, but I can call the guy
@@12crenshaw Im the guy. Wha chu want?
And here I am wondering why mcdonald's ice cream machines never break in my area
My uncle is a electrician and he says he fixes them but he'll leave something wrong so he gets the call again afew days later lol
the same business model as John Deer has, when farmers can't even install a new part on their equipment without "calling a guy"
Haha. He nailed it with the full hopper being an issue. I worked maintenance and serviced these terrible machines. Managers would always tell workers to keep the hoppers full and would be confused that it fails. No matter how many times I told them to let it drop the level for overnight
Talking of Hopper, it is Hopper!
I hope this goes ultra viral because I feel like that's the only way things could change for the better
A greater truth has never been said
I have a feeling it will!
Yess
go to a nice icecream place that deserves your business
i want that too, but i also don't want Johnny to get iced.
Wait, did I just watch 30 minutes of unbiased, source confirmed, real journalism? Wow imagine if this much effort was put into any story you see in the headlines today.
He put more effort into this than major news outlets do to “real” news.
@@hothotheat3000 WHAT! You mean reporting unsubstantiated rumors as absolute facts is not professional journalism?
I was thinking the same thing, lol
He was at risk for lawsuits, so he followed the tenets of normal journalism. Much (most?) of what passes for journalism today is poorly disguised political propaganda.
@@ronmorgan8214 what do you mean? Like why would he be in lawsuit?
It's very similar with cars:
As a normal person, you only get useless codes displayed. Technicians, on the other hand, have special tools that show roughly what the problem is. On the "hidden market", so to speak, there are tools that actually only internal employees from the car company are supposed to have, that clearly show what the problem is and can also simply delete errors to see whether the problem still exists or was a one-off read error.
The same with repairs:
A panel on the car comes loose. Officially, the whole car has to be taken apart for several hundred euros and a week of work, and many parts have to be replaced.
A nice mechanic was able to put in a single screw for 50 euros, "actually not according to regulations" and the whole thing has lasted for years without any problems.
😂
This is so typical, with so many companies and corporations that it doesn't surprise me, one bit. Thank you for going through all this work to keep us informed. You are the best!
i never thought i’d watch a 30 min vid about mcdonald’s ice cream but i’m here for it
I'm the guy looking thru the comments to find the one key message to save me watching a 30 min video on McD's Icecream machines...
Hey @AlishaMarie same here!
You can skip the first 11 minutes.
more like 29 minutes 45 seconds, but I'm not one to judge :0
It's the dang clickbate. Every video is click bate worthy nowadays and I fear youtube.
_"It'll void your warranty!"_ Not much of a warranty if you have to pay for repairs is it? 😂
That's true, what warranty? The warranty that covers nothing every time it goes down?
Monopoly being a problem!? Say it isn't so.🙄 In the gaming world If we want to play as our favorite NFL team, we're stuck with the money grubbing laziness that is EA. I miss 2K sports😢
probably only covers parts and they charge for labor
You're next video should be on sketchy console warranty's. or this kinda corporate back scratching in the game's industry.
Juu6y677
From Randal Miller:
After hearing this report, I am reminded of a friend of mine in 1969.
He was 5 years younger than me. The same age as my younger brother.
He was a computer genius. He built a computer from scratch that analyzed handwriting.
He developed a system for being able to tell a driver how hot his radiator getting, in order for him to know when to recharge the antifreeze. He thought that if he sold it to an auto company, that it would be used in a couple or three years later.
It never happened, until long years later; claiming that they had developed it.
Get the picture. His invention was as innovative as Tucker's Torpedo car. They did not want it used, or it would have caused them to lose money in repair costs.😢
I noticed this as well several years ago and used it as an example for students to use the “five whys” to get to root cause which as a former employee I knew was the machine is a pain to clean and it’s easier to say it’s down. I love this video!
It doesn't sound like it's a pain to clean as much as it's a pain to get it to complete a cleaning cycle successfully. This kind of corporate collusion is typical, and for some reason people think that big pharma isn't doing similar stuff but with "vaccines," and cancer treatments, and everything under the sun.
This is the documentary I never thought I always wanted.
me too
I think this was useless to watch but shocking it wasn't
@@anuclitz learning new things is useless?
Couldn't agree more lol
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
This is another symptom of the larger ‘right to repair’ issue. Farmers deal with this all the time with their John Deere tractors, car owners can’t access the diagnostic computers in their cars, Apple won’t let you swap out a broken battery. Johnny, I think it’d be great if you could tackle this larger issue. It’s a major problem.
This is very true
Capitalism being done wrong, and people believing lies a little too easily
Totally right
The sad thing is that among all the smartphones, iPhones are still the most reparable ones, because the stuff inside is screwed in and not glued in, which makes it easier for amateurs to take them apart. Planned obsolescence is the worst capitalist invention.
@@ValentijnEnJack It's consumerism. Many people nowadays will happily fork out tremendous amounts of money for something that won't last a year. It's absurd the amount of wastage is created.
Technological improvements are awesome, but not everything needs to be improved.
When I worked at McDonald's in the late 80's, we cleaned the machine by draining it, taking it apart, washing it by hand, then putting it back together and sanitizing it. The breakdown took 30-45 minutes for the closing manager and reassembly took another 30-45 minutes in the morning.
Easy stuff. The machines were NEVER broken.
You’re missing the point here. The problem isn’t that they were broken, they were deliberately engineered to require maintenance as part of the company’s profits stream.
This has nothing to do with technological improvements
@@longebaneAll machines require maintenance. Think of your car, your computer, your vacuum, etc. You have to take care of your equipment or it stops working. That’s just how it works. In the past people used to call repair men all the time to service their appliances, now people just trash them and buy new ones.
This is exactly the same problem with newer cars, car manufacturers, and dealership strategies
I was like "I'm not wasting 29 minutes on this video".
Me 29 minutes later:"Fucking corporations."
100% how I felt
@@Joseph-zy1oh same
Capitalism gonna capitalism
Real enemy here is monopolies
Imagine how much time he wasted on this video.
As a retired McDonald’s Owner, the Taylor machines were the bane of my existence. Back in the ‘90s these monsters cost around $18K each and worked (or not) like junk from day one. Great video reporting.
@@robertbolstad9465 Taylor was on the hot seat several times in the late ‘90s, in front of operator groups that would come in to Oak Brook. Lots of promises made with very little return. New “technology” was in the offing but never quite made it to fruition. In terms of sales numbers one has to remember that the company was in a sales and quality slump and the $1 menu was suppose to get us up. Ice cream and shakes weren’t on the big pic radar while the company poured in millions to revamp the kitchens in all USA restaurants. This new era was when “I’m Lovin It” began.
how much did you pay yourstore manager?
@@charlesbukowski9836 Twenty-two years ago, $55K
@@wunexec not bad for THEN but I am sure it came out to about 10 bucks an hour after that 70 hour work week lol
@@charlesbukowski9836 Actually, it a 45 hour workweek over five days. Three weeks paid vac, eight paid or comp holidays and health, dental ins 70/30 cost split (before the gov’t changed rules after Clinton took office.) Yes, I was ahead of my time in comp BUT I cut my teeth for an operator in Eugene, OR whose mantra became mine. “Take care of your managers and employees and they will make the bucks fall to the bottom line.” And, these bucks certainly did.
Even though it’s the franchisee that pays, it should still be in Mcd’s incentive to change the machine supplier. It’s their brand name attached. When customers find a McDonalds with a broken machine, they don’t say ‘oh fuck the franchise owner’, they say ‘fuck mcdonalds’
I used to work at McDonald's late night. I worked for a franchisee that actually knew what he was doing. we had specific instructions not to refill the machine after the dinner rush. I didn't work late night so I never started the cleaning cycle, but there were several times at 8:00 at night where the machine was empty and we would be "out of ice cream". it's better to be down ice cream at 10:00 at night versus 10:00am
I love how even the Wendy's employees don't miss a chance to blast McDonald's
Haha, I know right. That was fun
It was funny, but she was 100% wrong. McDonald's employees aren't any more or less likely to be lazy than Wendy's employees, and as the video clearly shows, the reason the machines are always down is no fault of the employees. Also, working at Wendy's blows, so that lady is deluding herself is she thinks her job is better. I hated my job at Wendy's far more than McDonald's. When McDonald's was founded, it was all about peak efficiency and speed. That legacy continues to this day. It's very easy to work fast at McDonald's because of how efficiently everything is planned out. Wendy's does not have that same commitment to efficiency and as such the workload on the crew is needlessly tedious and huge.
They chop their own lettuce and slice their own tomatoes, which sounds good before you realize that the people doing this prep work are almost invariably high school kids with no training in or real understanding of food safety and sanitation standards in the food service industry. It's not like "hand slicing" the vegetables has any impact on the quality either. They're still just flavorless tomatoes from a greenhouse in Canada. I can't count how many times I saw people chopping lettuce and slicing tomatoes with unsanitized surfaces and equipment at my Wendy's. In fact, if you're eating at any chain place at all (I've worked in many), you can expect that no type of acceptable food safety standard is being maintained in that kitchen, especially during peak business hours. Gloves are not getting changed, hands are not getting washed, surfaces are not getting properly sanitized. At Cracker Barrel, your grill cook is probably cracking eggs on the egg grill, slapping a raw steak on the grill and handling raw chicken (with tongs of course, but those tongs are likely contaminated) all without a break in between to wash his hands. Your food is also definitely being touched by multiple people with unwashed hands after it's been cooked and is waiting to be served. This is the reality of busy restaurants, and a reality you have to accept if you want prompt service, because for proper food safety standards to be maintained, work has to slooooowww down. How do they pass health inspections? They put on a show when the inspector comes.
Sorry to rant, but Wendy's can suck just as huge a dick as McDonald's (though Wendy's food definitely tastes better), and I wanted to lay some insider restaurant knowledge on the public (all 5 people who will read this).
@@choronos Okay.
@@choronos I read all of it, I know this is true also in restaurants that are not chain restaurants, shut that’s why I don’t eat in restaurants, I eat at home
@@choronos why you so mad? Been working there all your life?
I’m Japanese man who learn English. And somehow I reached to this video and watched it 10 times to learn English so far.
I don’t even know how big American humbarger compared to Japanese, But I now know how to fix McDonal’s ice creme machine.
Not gonna lie, your english is pretty good except some minor grammatical mistakes. How long you have been learning it?
you'll master English before you know it when you're that level of dedicated :)
That’s amazing man. Keep going
@@shreayankanjilal
Thank you for your reply 😃
I’ve been leaving English for 2 years.
Even if I don’t understand some part of this video , but I feel his passion and love it!
@@Jamie1998l
Thank you for saying that.
I keep on learning English with this video 😁
This is the way business is done today. We need to start going out of our way to boycott businesses involved in this type of practice and start new companies that focus on supplying superior products that are EASY to service.
Worked at a McDonald’s for maybe 6 months last year, most of the time we said it was “broken” we were out of mix for it, or there was something wrong with the machine that no employee present, even the managers, knew how to fix. Even if we happened to have a really experienced manager on the team, making time to fix the machine would be difficult because we were always so short staffed. So, most of the time, we simply told customers the machine was broken.
It was in most cases easier than just doing the maintenance. When it doesn’t affect our pay at all and we’re already overworked and stressed, we’re not going the extra mcmile
And boom, we all just realized why right to repair is so important in a digital age
pls make this law pllssssss
We already have too many dang laws
@@mayanmono so... no right to repair your tesla, iphone, ice cream machine and so goes on?
@@laurencerosenthalwinckler4439 I agree we should have the right to repair everything ourselves through DYI or through a company of our choosing. I just so sick and tired of everybody making laws there's so many laws out there right now that any of us could be thrown in the clinker at any time for anything! Even if we didn't do anything!
@@mayanmono there are several things in game theory and agency theory that... goes against the thinking "it will solve itself alone" in certain cases. Free market is really good, but there are certain edges that need a "certain polishing" sometimes.
I believe right to repair is one of them, since the good belongs to the client, he paid for it. I do not see those questions been solved by itself, nor clients emmerging to solve this questions easily through class actions.
Sometimes laws are necessary, but yes, I also agree with you, there are waaay to many laws, but still people and business find ways around it no matter how dense the fence is.
I work at McDonalds. I casually mentioned to the owner that I recently watched a video that talked about why McDonald's ice cream machines are always down. His response, "Because Taylor sucks?"
Oh damn son
But you still don’t know how to take it apart and properly clean it... if done properly they work fine
Taylor can make a good machine if it wants to but McDonalds has them make bad machines for franchisees as a way to milk the franchisee.
Worked at mcd for a while. Knew how to clean it. All the closers knew how. All the managers had access to and used the manual as much as they could. The newbies were not allowed to clean it. Taylor just sucks.
Facts lol Taylor does suck lol...
honestly McDonalds needs to fix this as a corporation, hopefully they see this video!
I recently began watching your content Johnny and I am hooked!!! I just finished watching the video explaining the truth about dairy and the USDA. (which blew my mind btw!) So when you said there was something to this McDonalds ice cream machines situation I instantly assumed it had something to do with the USDA and dairy farmers lol.
When I worked at McDonald’s years ago, my head manager was smart and hired an ex Taylor employee to be our stores maintenance guy. He knew how to deal with all the machines and he was paid by the hour every night 8 hours. He made full time wage and our store was mint!
respect i hope you grow wealth
im sure taylor updates the system regularly to make sure that ex employee cant go work in mcdonalds to do that. That employee is probably useless now since they updade the systems
@@makemecry6604 that was partially true, but when you know someone that knows how to keep the levels in check and do the deep clean, your stores ice cream stays great! And you’re less likely to have to call a technician
@@spiffybb yeah that true!
@@makemecry6604
Kinda true, but also not. An ex employee would know what most of the error codes are caused by such as overfilling of the machine
Did anyone else appreciate Johnny's transparency on how there's a conflict of interest using a source that has a lot to gain from this story getting out? Especially after the Tom Nichols video I really appreciate this little tidbit. Reporting isn't easy and I really appreciate Johnny's efforts to ensure his stories are as transparent and honest as they can be.
this
Ya I feel like Nichols would have roasted him again for sure
I absolutely appreciate this. It is so refreshing to see reporters learning from their mistakes and improving their reporting. It is literally a breath of fresh air in the smog that is modern day journalism.
Noted. I would expect nothing less from Mr. Harris.
Yeah brilliant journalism imo
Your videos are so good - I just recently found your channel. So interesting and such great journalism!
I don't think my local McDonald's has ever had a broken ice cream machine.
No wonder johnny was missing for weeks he’s making this quality content
Ja Bunga Lama Chata
@@user-zo9hg4fw3t quality "delicious" content
It is...ACCEPTABLE
True😂
We got enough fast food low effort videos out there, quality information like Johnny's is always valued.
Let him take his time.
This feels weird to comment on a video about McDonald's ice cream, but this is the best piece of investigative journalism you've ever done.
I feel so odd.
This to us in the industry is just assumed.
Its always chalked up to the cost of doing business.
Granted it isn't always based on a daily cleaning schedule of 4 hours
Jeah, but as he alluded to by having to verify all the information he was given… it was given to him on a silver platter… or a paper plastic lined cup resistant to soaking.
He put in more work than "real" journalists do.
There is better investigative journalism out there, juste read the hard work of Pulitzer Price winners.
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
The good news is - you couldn’t pay me to eat anything that comes out of a McDonald’s
What's funny is that every time I've wanted ice cream from McDonald's, their machine was never broken. This has happened at multiple McDonald's, whether it's an affluent neighborhood or a low income neighborhood.
This isn’t just about ice cream machines, this is becoming the norm for most consumer products anymore. Cars, phones, farm equipment, and lots of machines these days are designed in a way that doesn’t allow consumers to fix things themselves.
consumer product comunism
I mean, for some it makes sense, like light bulbs, if they made they best and latest prodect they would 100% go out of buisness
@@d4s0n282 they make light bulb with 10k hours or 50k hours of lifespan depending on the type. And that's due to physics and it's ok. Nobody is trying to repair their light bulbs either. But for things worth $1k or more, the right to repair is essential.
But the great Jobs rotting in hell gave us irreplacable batteries...
**cough*Apple*cough**
I worked at Wendy's in high school. Every night the frosty machine was extensively cleaned and sanitized, actually Wendy's is really clean, they did it because "people come here when McDonalds doesn't work"
Yep worked for Wendy's right after high school for over a year during the night shift, and yep every single night its the task of the front cashier for the night window to clean the frosty machine.
I worked at McDonalds right after high school. We definitely cleaned the machine heavily every day. But our machine wasn't breaking like this video talks about. It worked 99% of the time.
In what year? (Just curious!)
Phew! I live in Singapore and the ice cream machines barely broke.
Man, I had no idea that the Wendy's and McDonalds feud wasn't just on Twitter.
The machines that are in restaurants should be simple.
I have never watched a video on some stores ice cream machine broken and I'm enjoying the information. That's ridiculously awesome information presenting. you are one of the best creator i have ever seen ❤
As someone who cleaned/maintained the ice cream machine in my store for 20+ years, I can safely say that 90% of the time it's because a part was damaged/broken and we didn't have a spare. After years of this, I always had spares of everything but the most expensive parts. The cleaning cycle they talk about takes place over night when it's least likely to impact sales, and if the owner/manager was smart, that's when the biweekly maintenance happened too. It got to the point where the owner of the store I was at would call me to go to other stores to fix issues, which could be anything from: a breaker was tripped on the machine and the manager on duty couldn't find it over the phone all the way to me taking the machine apart and finding out the machine hadn't been getting the maintenance it needed and needed to be completely torn down, cleaned inside and out and put back together again.
I feel bad for the guy who bought an $18k ice cream maker for his house (as a flex), but it’s always breaking.
As long as he's not using the same make and to run a McDonald's, he's fine.
Only the specific mcdonalds machine breaks. Not all made by taylor.
F in the chat
@@Ahmad-ug9qs also they now allows to use other brands like carpigiani (in my country anyway) so idk if it's USA problem.
Btw the wendy's worker is wrong, they clean every night only top and I guess twice a month inside.
@@drayke8886 ok.
As a UX designer, I experienced raised blood pressure and an increased heart rate throughout this entire video. I need some ice cream to calm down.
Better find a franchise that is Kytch powered, Meredith!
same xD having to press two buttons at once ARE YOU INSANE??
youre definitely not finding it at a mcdonalds
I'm sorry ma'am but our Ice cream machine is locked
Make sure to go get a wendy's frosty
oh at my wendys in 2012-2014 our frosty machines didn't even have screens. the cleaning cycle was done manually. pour boiling water all through that thing, then sanitizer
I am really enjoying your channel. Thanks for the hard work and passion you put into these pieces. Your channel is light years ahead of everything else out there. Glad I came across this!
Franchise owners should consider filing a class-action lawsuit against corporate McDonalds and end this criminal conspiracy, in my opinion.
Probably have signed away such rights
@@ngreat4390 - With a really good law firm and $170 MM per year as the prize. I'm sure there's a loop hole somewhere in state and federal fraud laws.
@@ngreat4390 plenty of loopholes as long as you have plenty of money
It's obvious higher-ups at McDonald's corporate are robbing their own franchise owners.
@@ngreat4390 you cant sign away your rights when you are being willingly decieved and stolen from.
this type of video is what the internet was invented for. I couldn't care less about McDonals ice cream machines, but the talent behind this video masterpiece kept me entertained for half hour! Amazing!!!!
agreed
Can't agree more!
wrong. this isn't much talent. it's a damn book report. he just repeats himself with slight variations because he couldn't come up with any better way to finish the story. ok video, weak society
I agree.
The part about ice cream machines is entertaining but the talent in this video is also entertaining as well.
Also, it is like the guy who comes to your house to fix a dent on your car. The tech puts a tent around the area so you can't see what he is doing.
at 1820 we never had a screen like that, we had a separate hot water bin to keep containers of caramel and chocolate syrups, we would clean the pumps for those containers each night. that was a separate set up from the ice cream machine, which was cleaned each night by taking the parts out and washing them. we didn't leave cream in the machine over night.
4:49
Wendy's is living up to the status of being the undisputed champion of roasting other fast food chains
Dawn Hoffman maybe you’re just weak
@@dawnhoffman1056 Their burgers tend to be rather greasy, so if you're sensitive to grease that could be a reason.
It also probably depends on where the Wendy’s is cuz quality from different farms can be different or smth
@@dawnhoffman1056 that’s just you not being able to handle grease ya stomach weak not Wendy’s 😂🤦🏽♂️
NoirMog haven’t been to Wendy’s for like 2 yrs, only go to tims
I feel so bad for restaurant employees that not only get crushed by the boot of big corporations, but also get yelled and harrassed by customers that don't know the story and just assume they're lazy or incompetent. There really needs to be more respect for them.
From the mouth of a CEO: Caring about employees costs money. Replacing employees is "less costly".
They do not see training as a cost even though it is. And the dumber employees remain, the longer ceo's can rake in the raw cash without competition.
The damage begins with investors. For investors will NEVER care about people. All they see, know, and understand is money.
And in the modern world of business, investors are supreme overlords whose will WILL be carried out at literally any possible cost what so ever.
It caused me to leave a few of them kind of employment establishments
@@theduder2617 I worked for a medium sized corporation that was bought by a larger one. First, everyone over 55 was let go regardless of department, Anyone with more than 20 yrs was let go ( some people had worked there since they were 16 ) because of the holiday weeks earned ( 20yrs got you 6 weeks paid )
@@alanmacification
We have to change laws if we will ever have any hope of stopping such action.
But at the same time, us employees are equally to blame.
We allow it to occur when in reality, there is a very strong line we could form across the front door which would cause a very real disturbance in their bottom line.
Funny things occur when you put a stop to corporate greed. They often times magically listen and comply.
People want reality to be that one must be in a union in order to stand out front.
But protest is a protected action We the People can initiate.
And when done correctly, it can completely cripple corporate's greed filled agenda.
The only questions which remain:
Are we going to take action? When are we going to take action?
But hey, theres jobs out there no excuse to not have a job. Even if your well being is at hand.
i love how it would say ''beep'' in subtitles when really there is no censor
Ford , chevy , dodge and harley does this as well. In fact harley sells a product that brand new off the showroom floor needs parts replaced. Ex uncomfortable seats, and steroes you cant hear at high speeds and on and on.
As a previous manager who knew how to clean and operate this, I understand now why I was always called EVERY TIME it was down
You were the guy they called before they called the guy
You were one of the most important people in the company and didn't even know it.
"the system defeated me" is such a polite way to say,
"They've got a gun to my head, my wife and kids are hanging overlooking a volcano, and my parents got a katana pointed next to their forehead! "
or " bud just keep it down or you'll end up in courts where you'll lose most of your money that you've earned, think about your kids/family "
@@ghostops6859 which is basically the same thing that KhoPhi said.
yeah
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
@@ayeahe capitalism *is* greed. It's the core of its DNA.
I hope this guy is safe. Good on him for showing everyone.
Doing my annual rewatch
No idea why I was recommended this. I kept expecting it to be a joke for a the first few minutes, but ended up so invested in this story.
Same lol
Me too but I love ice cream😂
Same... I hoped it was satire...
Im now convinced the government listens to us because my sister has been wanting soft serve ice cream and we usually go to McDonald’s and what a coincidence their ice cream machine isn’t working 🤷🏽♀️😑 and now this video popped up😳
@@fakeshemp44 wake up bud; this is reality. And this is _far_ from the only case where companies have tried to cheat the law of the nation and work together to profit
You know who this also hurts A LOT? The employees getting yelled at by customers.
Thanks to the Karen n Kenny and their children?
yeah i feel bad when i yell at them its sad
@@incredible5587 the fuck? Why would you yell at them?
@@raztox3050 i believe it was sarcasm lol
@@locacharliewong More like Karenshey and Kaneqwah from what I've seen.
What we’re really talking about here is theft. Taylor has basically been stealing from franchisees for decades. I wish someone would report this to the Federal Trade Commission and the FBI because this is the very definition of criminal conspiracy and racketeering.
This is great journalism. Johnny, if you read this I wanted to point out that franchisees aren’t suing Taylor or McDonald’s, nor are they speaking out. This is probably because their franchise contracts are so restrictive and one-sided that they can’t even say a word about this in public, let alone participate in a class action lawsuit.
Having been a franchisee (not McDonald’s and not in food) I came to learn what most of the public does not know - that non-disclosure agreements keep the abuses of franchisers out of the news and out of the courts. It is very unfair.
JOHNNY: "someone like me who hates paperwork..."
Also JOHNNY: I read the entire owners manual of McDonald's ice cream machines
Wendy’s worker was savage lol “that’s a McDonald’s problem” 😂
Wendys hard humor is legendary dude😂😂😂😂
Their Twitter must make training vids for employees lol.
That's what a declaration of war looks like.
Looks like we found who runs the twitter account
...And she's a LIAR. I've been to a Wendy's in my town and it's been "broken" SEVERAL times.
After hearing him talk to the Wendy's employee, I think Wendy's trains all of its staff to be absolutely savage towards McDonald's. Probably inspired by their social media person
Naw. I've work that both stores several different stores in Each franchise through the years
Lmao theyre not wrong though, I always go to wendys to get a frosty at 1am cause I know mcdonalds gonna be having issues. Never once had an issue with wendys
@@Volkfire lol watch the video
woow this may be correct, wonder why when I used to work for mcdonalds and went to eat something from wendys, they always called me names and stuff, nothing like that at burger king. lol
@@Volkfire mcds isn't a person lmao
I know exactly why. It takes a long time to train someone to do the cleaning and maintenance. Hours and hours.
It is exactly like your copier at work. It costs a lot of money and time to fix a copier.
I love how the captions censor the swearing, but the audio isn't censored
Franchise owners should file a class action lawsuit against McDonald’s and Taylor for conspiring together to defraud them.
That's probably already happening. The can of worms has been opened for McD & Taylor... the Feds are now investigating along with Kitch'es lawsuit of industrial espionage against Taylor. Nothing good for Taylor and McD's
McDonald's will probably just cut their contracts if they try to sue
@@BIGJ03SGPHS McDonald's can't cut it's contract with all franchises.
@@BIGJ03SGPHS And shoot themselves in the other foot at the same time?
@@Murf181 yes they can actually you sign a contract with the franchise owner. The owner of McDonald’s itself and you abide by the rules in it.
This sounds like yet another reason why we need to fight for the 'Right to Repair'. Why give you the tools/information you need to fix your own issues when they can make it a major revenue stream.
Because McDonalds obviously put food safety ahead of the owner operators ability to trade that off for profit.
@@Mexzot 🤣 shits funny
@@Mexzot A machine which you can easily repair is a machine which you can easily disassemble and THOROUGHLY clean. Having simpler, repairable machines is better for food safety.
This is key for the automotive, heavy equipment, and literally any machinery/ tech based companies. Tesla is worse than McDonald's and Taylor!
@@Mexzot thanks McDonald PR Department. I'm sure Wendys and Burger Kings ice cream machines are infinitely worse than almighty McDonalds.
All machines are made to “break”. I have worked at car dealerships, and restraints. Dealers don’t make money from selling vehicles or ice machines. Most of income comes from working on vehicles or machines. All utilities and machines are made with one concept that is called “FUNCTIONAL OBSOLECENCE”
🤣YOU ARE A BOSS for doing a video on this!! I thought I was ALL ALONE...turns out, this is a whole nationwide THING!! Thanks Johnny Harris!!
Nothing surprises me anymore, however, this is mind blowing investigative journalism! Thank you for being authentic
Capitalism is the guy that saw the problem and invented a solution.
Corporatism is McDonald's shutting him down to protect their business partner's monopoly.
@@mariokarter13Corporatism is just a later stage of capitalism.
@@randombloke165 ok I will bite what’s your big never been done before idea 💡? I’ll wait....
@@deeh6457 I don’t know what you’re talking about.
actual journalism these days is always mind blowing
THIS is what journalism and reporting used to look like, thorough dig through the trash kind of reporting. Well done sir, subbed.
Not all is lost.
Veritas is a thing.
modern day Muckraker
yessiii indeed
Exactly, I remember when 60 Minutes, etc. would do this (before all news became worthless propaganda). It was so much fun to watch and learn about obscure topics like this.
What are you talking about? This barely even worth the half an hour to watch it. He could have made a 5min video that outline the premise and I would have been ok with that...
We need a follow up video now! I remember when kytch came out and was making waves in the food industry. Follow up would be great!
20 years ago I worked maintenance at several McDonalds and it took me about an hour to do a thorough clean and sanitize the ice cream machine, when properly cleaned the machines were very dependable
20 years ago this particular model just go into market, only new franchises would have this machine.
Is anyone else feeling delighted just imagining the emergency video call meeting between the Taylor and McDonald's PR teams that happened as soon as this video dropped
.........a broken machine drove me to Wendy's for ice cream over 10 years ago, ...I've been going back to Wendy's ever since .......for everything, even though it's further away. I have no need to visit McDonald's. I would probably visit Chick-Fil-A, but I can't get close due to the unbelievable crowds and long lines.
only the American branch of it, The European branch would be like, FINE you can use that device, if we ban you from using it we get fined by the European union, and risk getting banned from operating there
This video is most likely not going to change anything
@Outlawed and wanted by google European Government?
McDonalds corporate doesnt care.They dont lose any money. Its the franchise owners, who have already too deeply invested who bear the cost. No one who can do anything cares, nothing will change.
This is giving me printer vibes. All brands of office printers work exactly like this ice cream machine. Cryptic error codes that only techs can fix, constant servicing requests that only techs can fix. It's such a big scam honestly.
One difference - at least with the equipment I run. Our stuff is on a lease/contract with service provided, so it is in the best interest of the company for me to know how to fix minor issues. The techs that come do the repairs will often teach me what to look for as well. Even the phone support staff. Amazing how the experience changes when the service costs them instead of being a profit center.
@@kstricl I hate to break it to you, but as someone that worked in the industry, those costs are actually already built into your pricing and contract. You just don't see it because it's marketed to you as a massive deal. I set up hundreds of printer sales with built-in service plans just like this. You would be shocked at how cheap printers actually are before all the mark ups and service plans are added.
Oh no in that case printers actually suck, lots of finicky plastic parts and so much more that can go wrong. Not to mention how often they're used
Don't leave out the copiers that add 100% to daily stress. We had one where I worked. I swear it died every time it rained.
Life is a scam. You get a pain, only a specialist can properly diagnose you, come to find you have a disease that’s gonna put you deep in the hole financially and mentally. Most the time you can Google error codes and fix it yourself with some effort. It’s not even that bad.
So are we going to talk about how one of the creators/sales people of Taylor is the one who franchised McDonald’s? It’s not an accident. His name is Ray Kroc
When living in Los Angeles the machines usually worked. But a franchise owner told me because since it's hot here, the "guy" comes super quick (he used technician though). You can't have a broken ice cream machine when people want ice cream.
This is how journalism should look like. BRAVO!!!! Amazing quality!
I agree! Is there a channel that doesn't have McDonal's commercials? No. That's why they don't do stuff like this.
Wish the msm reported like this
“Wait... so it’s all a Right To Repair issue?”
“Always has been.”
Louiss Rossman has entered the chat
@@moulikshrivastava8157 “Heyeverybody”
Thank you!I didn't want to watch a whole video of some BS. Now I will watch it now that I know it's not a stupid reason.
Underrated comment
Up you go, bump!
The McDonalds near my house has had a broken ice cream maker for 10 years, like seriously a freakin decade.
This is also an example of one hand not knowing what the other is doing and an unwillingness to invest money. At a higher level of corporate at McDonald's it's a negative to have the corporate brand associated with poor customer service. But they arent feeling the cost because they don't have to pay to fix the machines and they don't want to invest money to change suppliers and train employees on new machines. There's also a mindset that every franchise has to be absolutely identical, the ice cream you get (or in this case don't get) has to come from the same machine to be identical, so they're willing to have some be down to maintain that uniformity. The final reason, though, is that it's annoying for customers, but it's not annoying enough to push enough people to switch to another restaurant at a number that matters to them. People accept the crummy service and go back anyway.
"ya right johnny, i'm gonna watch a 30 min video on ice cream machines"
30 min later...
"time to burn the whole system down"
Lemme know what gas we're using, I'll supply.
I wanna open an ice cream shop right beside every McDonalds.
@@gingerleegirl6697 brilliant
Funny thing is this is illegal in the EU. Hurray for Block Exemption
@@gingerleegirl6697 you going to be rich
Essentially the reasons why their machines are always broken: Planned Obsolescence, Corporate Greed, Poor User interface and a Monopoly that only 1 company can fix.
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
@@ayeahe who is enforcing the monopoly ?
@@ayeahe Geez, so dramatic. There are always multiple revenue streams in a system as big as McD's, its all part of a package. Is the package returning a profit? If so, why have sympathy for people whining about margins? Lot's of better food as well as ice cream elsewhere. Let the silent hand of Capitalism smite McD's for bad policies.
@@ayeahe Because the USSR was synonymous with unwavering availability of consumer goods and services?
@@ayeahe this isn't free market capitalism though. If any company could fix the problems without voiding the machine's warranty or breaking franchisee rules, THAT would be capitalism.
One of the best investigative reporting stories I’ve seen in a while. Great job. No wonder no one watches the lazy Legacy media anymore. They spend millions of dollars on producers and production and still can’t figure anything out.
I like that out of all of Johnny’s videos, this is the most popular.
"Don't use Kytch or you'll void your warranty" It's hard to imagine a more empty threat when you need to pay the technician for every single "warranty" repair
The interesting part that is, it came from a McDonalds document- not Taylor (if I remember correctly).
...which implies that the McDonalds corporation gets a kickback for all the service fees or that they own Taylor.
@@Glove513 exactly what I thought
@@joeyjohnson5657 The worst part is, while you could, in theory, as a franchise owner, just ignore the threat and keep the Kytch device enabled, and almost nothing would happen to you, when you are a small business owner; which, when boiled down to its essence, is what a franchise owner is; and you hear scary language like "void your warranty" and "we strongly recommend you stop ruing this device" etc etc from your corporate overlords, who have orders of magnitude more money, resources and power than you do, and you're just struggling to balance the books and make your investment worthwhile with the miniscule amount of control you have over your operations, you aren't willing to take that risk. Most likely, a lot of people bailed on the Kytch not because they were convinced by McDonalds HQ that it was a legitimately problematic device, but because they didn't want to risk incurring the wrath of a multi-billion dollar corporation and risking their families livelihoods.
Hell I would want to void that warranty so you can get a real service tech to come out and make it work properly
I died when he asked the woman at Wendy’s if it was hard to clean the ice cream machine.
“That’s a Mc Donald’s problem. it’s easy, they’re just lazy”😗💅
That's what I say. They're too lazy. A McDonald's employee told me she has to go.to.another store to clean the ice cream machine because they're too lazy to clean it.
I worked for Burger King. Shake machines basically same thing.
They are easy to set up and easy to clean.
Lazy employees and dumb employees
Damn right lazy! Cleaning that machinw is as simple as changing battery remotes.. SMH
Except, for you and Pamela, Sheltie and TS, if you'd bothered to watch the entire video and understand what the root issue is... it has zero to do with the employees. It's an issue about collusion between McD's and one of their backroom buddy preferred supplier relationships.... one that depends on 25% of the manufacturer's revenue stream coming from fixing the crappy machines they franchise owners... by contract... have to install in their McD restaurants. No amount of effort or dilligence performed by employees will address the problem that stems from having to use POS equipment that Wendy's and other burger joints don't. The franshise owners should launch a massive class action against McD's and Taylor to clean up this mess. Hit them where it hurts. In the corporate pocketbook. Until that happens, everyone except McD's and Taylor corporate suffers.
@@cdpond so it’s Taylor’s machines ?
industrial mechanic here. This is not out of the norm in industry. Many companies would rather you call them for service then do it yourself. Hitachi is a big hitter on this. Many of the troubleshooting solutions in their manuals are contact service. And basically, to a lesser degree, in plant, us mechanics are “the guys” that operators call. Even us guys have guys. So, from the perspective of “the owner”, or say in my situation, a supervisor, lead, or operator themselves, definitely should not have access to fixing the problem themselves. If it’s simple, then by all means. Though I do think if it’s simple enough, someone would have figured it out themselves by now. Find the i/o layout and ladder diagram. You have that, you know a lot.
Do a video about all these pharmaceutical commercials.
As a veteran McDonalds store auditor it struck me after watching this, that auditing the ice cream was never part of the store checks despite it having the same strict restrictions imposed on it as other parts of the store. It makes sense if you consider that perhaps the company is aware that the ice cream machines are likely to be down as *part of the normal operations* and thus shouldn't be evaluated as part of the operations of the store. In other words, the ice cream machines being down is the normal and acceptable state of things.
@Jakke
Sounds like a conspiracy.
That’s crazy bc the McDonalds closest to my house isn’t ever broken when I’ve gone. Or even other McDonald’s I’ve gone to. Live in Phoenix, AZ.
@@isaaciced or they got smart and have two machines so that they always have ice-cream😹😹😹
Honestly this needs to be shown in school. This is an excellent introduction to so many important concepts.
• How corruption comes from monopolies
• How information = money
• Why products are made to fail
• Effective business =/= Best customer experience.
• Tayliar Co ≠ Integrity
Next lesson: real world examples
of the ups & downs of ethnics
• Why phone batteries are so shit and their life is 2-3 years of normal usage in 2021👍🏻🤦🏻♂️🤦🏻♂️🤦🏻♂️
Corruption comes from monopolies but this isn't really an example of that. It's generating consistent income for Taylor employees. Definitely insidious but I wouldn't say this specifically is an example of corruption.
Also I think "information = money" is generally true, but "Effective business =/= Best customer experience" is not generally true.
(At least, if my understanding is correct that = / = means "not equal to".)
read contracts carefully. Consider carefully what you are agreeing to!
Mostly agree. Except, corruption is not an organizational problem nor outgrowth or outcome of an organization. It's a human problem.
That last quote reminded me of the retail days. Most of the times you couldn't do anything it honestly wasn't your fault.