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As a McDonald's Employee this makes a MASSIVE amount of sense. I can't tell you how many times I've looked over every inch of this machine, tried to decipher its cryptic messages with the manual like I'm referencing the Rosetta Stone, all while getting the look of death from customers who think I must be the biggest moron to ever work there because I can't get the ice cream machine to work. No matter what we always end up at that infamous conclusion: "Just call the guy..."
I also have news for you. This happens ALL OVER in every industry. I spent 8 years in the Marines and worked on the original F/A-18 Hornets. The body panels of that jet are held in place by flathead fasteners that the heads stripped on all the time. You couldn't use power tools because of the fuel and potential for spark so you had to hand drill them out. Literally any kind of fastener would have lasted longer, allen head, torx, hell even a Phillips head. But somewhere there was a company with a government contract to supply the military with easy stripping fasteners on a regular basis.Thats just one small example.
I was about to comment that none of this is surprising, but your example? That's kind of surprising. Thought military and NASA were the only industries who were exemplars of being unaffected by common market tactics like this. On another note, it's interesting that, while these practices are usually called "corrupt", is in some sense a mistake because it (corruption) generally refers to errors like when a hardrive is corrupt such that the data is damaged. These practices aren't errors, it's the way the system "works". When I say how it "works", I refer to the goal of the system: profit, regardless of the social or environmental costs. When you really think about it, the whole system is invalid and will only lead to destruction. It's truly tragic in contrast to our amazing technical capability, evident when literally random citizens choose to step in and compensate for these contrived "faults". And before anyone appeals to human "greed" or some other unalterable defect of humanity, let me submit to you that free will has no basis and all human behavior is immersed in culture. Think systemically and structurally. We have an incentive structure that is misaligned with any sane concept of a society.
My friend had an exceptionally good point that might counteract your argument. He states that the heads are set to strip at a certain point to avoid over-torquing them, which would then damage the internal plating, which would become more damaged over time and eventually rip a hole in the plane, both hurting or killing the pilot, and sending parts of a jet, or an entire jet into a random country, which might cause an international incident. I wanted to believe you because you're correct, I don't need to pay an $80 activation fee for somebody to adjust a boolean value remotely to allow me to use the internet, and there are plenty of situations like that, but it's not always what's going on.
Wait, did I just watch 30 minutes of unbiased, source confirmed, real journalism? Wow imagine if this much effort was put into any story you see in the headlines today.
He was at risk for lawsuits, so he followed the tenets of normal journalism. Much (most?) of what passes for journalism today is poorly disguised political propaganda.
Monopoly being a problem!? Say it isn't so.🙄 In the gaming world If we want to play as our favorite NFL team, we're stuck with the money grubbing laziness that is EA. I miss 2K sports😢
I’m Japanese man who learn English. And somehow I reached to this video and watched it 10 times to learn English so far. I don’t even know how big American humbarger compared to Japanese, But I now know how to fix McDonal’s ice creme machine.
@@shreayankanjilal Thank you for your reply 😃 I’ve been leaving English for 2 years. Even if I don’t understand some part of this video , but I feel his passion and love it!
What we’re really talking about here is theft. Taylor has basically been stealing from franchisees for decades. I wish someone would report this to the Federal Trade Commission and the FBI because this is the very definition of criminal conspiracy and racketeering. This is great journalism. Johnny, if you read this I wanted to point out that franchisees aren’t suing Taylor or McDonald’s, nor are they speaking out. This is probably because their franchise contracts are so restrictive and one-sided that they can’t even say a word about this in public, let alone participate in a class action lawsuit. Having been a franchisee (not McDonald’s and not in food) I came to learn what most of the public does not know - that non-disclosure agreements keep the abuses of franchisers out of the news and out of the courts. It is very unfair.
Hey Coca Cola murdered union organizers. Or look at those who spoke against the financial interests of the Brazilian meat industry and were put 6 ft under. Just because we’re in the US, I wouldn’t put it past any corporation with the financial clout like McDonald’s. Sadly.
As a retired McDonald’s Owner, the Taylor machines were the bane of my existence. Back in the ‘90s these monsters cost around $18K each and worked (or not) like junk from day one. Great video reporting.
@@robertbolstad9465 Taylor was on the hot seat several times in the late ‘90s, in front of operator groups that would come in to Oak Brook. Lots of promises made with very little return. New “technology” was in the offing but never quite made it to fruition. In terms of sales numbers one has to remember that the company was in a sales and quality slump and the $1 menu was suppose to get us up. Ice cream and shakes weren’t on the big pic radar while the company poured in millions to revamp the kitchens in all USA restaurants. This new era was when “I’m Lovin It” began.
@@charlesbukowski9836 Actually, it a 45 hour workweek over five days. Three weeks paid vac, eight paid or comp holidays and health, dental ins 70/30 cost split (before the gov’t changed rules after Clinton took office.) Yes, I was ahead of my time in comp BUT I cut my teeth for an operator in Eugene, OR whose mantra became mine. “Take care of your managers and employees and they will make the bucks fall to the bottom line.” And, these bucks certainly did.
This is another symptom of the larger ‘right to repair’ issue. Farmers deal with this all the time with their John Deere tractors, car owners can’t access the diagnostic computers in their cars, Apple won’t let you swap out a broken battery. Johnny, I think it’d be great if you could tackle this larger issue. It’s a major problem.
The sad thing is that among all the smartphones, iPhones are still the most reparable ones, because the stuff inside is screwed in and not glued in, which makes it easier for amateurs to take them apart. Planned obsolescence is the worst capitalist invention.
@@ValentijnEnJack It's consumerism. Many people nowadays will happily fork out tremendous amounts of money for something that won't last a year. It's absurd the amount of wastage is created.
Did anyone else appreciate Johnny's transparency on how there's a conflict of interest using a source that has a lot to gain from this story getting out? Especially after the Tom Nichols video I really appreciate this little tidbit. Reporting isn't easy and I really appreciate Johnny's efforts to ensure his stories are as transparent and honest as they can be.
I absolutely appreciate this. It is so refreshing to see reporters learning from their mistakes and improving their reporting. It is literally a breath of fresh air in the smog that is modern day journalism.
When I worked at McDonald’s years ago, my head manager was smart and hired an ex Taylor employee to be our stores maintenance guy. He knew how to deal with all the machines and he was paid by the hour every night 8 hours. He made full time wage and our store was mint!
im sure taylor updates the system regularly to make sure that ex employee cant go work in mcdonalds to do that. That employee is probably useless now since they updade the systems
@@makemecry6604 that was partially true, but when you know someone that knows how to keep the levels in check and do the deep clean, your stores ice cream stays great! And you’re less likely to have to call a technician
Even though it’s the franchisee that pays, it should still be in Mcd’s incentive to change the machine supplier. It’s their brand name attached. When customers find a McDonalds with a broken machine, they don’t say ‘oh fuck the franchise owner’, they say ‘fuck mcdonalds’
McDonald's is the one who makes money off of this conspiracy with Taylor it's an secret business agreement and arrangement to extort more money from Thier franchise branches
this type of video is what the internet was invented for. I couldn't care less about McDonals ice cream machines, but the talent behind this video masterpiece kept me entertained for half hour! Amazing!!!!
wrong. this isn't much talent. it's a damn book report. he just repeats himself with slight variations because he couldn't come up with any better way to finish the story. ok video, weak society
Absolute gold as always Johnny, that part about "just call THE GUY' man that cracked me up... nice way to chill at the end a typical headache of a day, watching one of Johnny's eclectic documentaries on something as OBSCURE as McDonald's sales and NOW I will absolutely be THINKING about this whole process, policy, "heat cycle"... EVERY time I go to buy a soft serve from now. Fascinating appraisal here! EDIT: wow... that (repair/technician servicing) PRICING model is just plain WILD... only WORD for it apart from SCAMMY. Straight UP wild pricing and sounds very scammy. Talk about a monopoly...
@@laurencerosenthalwinckler4439 I agree we should have the right to repair everything ourselves through DYI or through a company of our choosing. I just so sick and tired of everybody making laws there's so many laws out there right now that any of us could be thrown in the clinker at any time for anything! Even if we didn't do anything!
@@mayanmono there are several things in game theory and agency theory that... goes against the thinking "it will solve itself alone" in certain cases. Free market is really good, but there are certain edges that need a "certain polishing" sometimes. I believe right to repair is one of them, since the good belongs to the client, he paid for it. I do not see those questions been solved by itself, nor clients emmerging to solve this questions easily through class actions. Sometimes laws are necessary, but yes, I also agree with you, there are waaay to many laws, but still people and business find ways around it no matter how dense the fence is.
Exactly, I remember when 60 Minutes, etc. would do this (before all news became worthless propaganda). It was so much fun to watch and learn about obscure topics like this.
What are you talking about? This barely even worth the half an hour to watch it. He could have made a 5min video that outline the premise and I would have been ok with that...
"Are there back door deals going on? No." Actually recent court documents with the Kitsch vs McDonalds case show, yes, there are backroom deals going on. The Taylor company, maker of the ice cream machines used corporate espionage to get ahold of Kitsch's product that fixed the machines, creating their own inferior alternative, then had McDonald's corporate send out a message to all franchisees saying that the Kitsch product was unsafe, even though it's not, and that they would void the warranty on any machines that franchisees used the device on.
@@Ahmad-ug9qs also they now allows to use other brands like carpigiani (in my country anyway) so idk if it's USA problem. Btw the wendy's worker is wrong, they clean every night only top and I guess twice a month inside.
As someone who cleaned/maintained the ice cream machine in my store for 20+ years, I can safely say that 90% of the time it's because a part was damaged/broken and we didn't have a spare. After years of this, I always had spares of everything but the most expensive parts. The cleaning cycle they talk about takes place over night when it's least likely to impact sales, and if the owner/manager was smart, that's when the biweekly maintenance happened too. It got to the point where the owner of the store I was at would call me to go to other stores to fix issues, which could be anything from: a breaker was tripped on the machine and the manager on duty couldn't find it over the phone all the way to me taking the machine apart and finding out the machine hadn't been getting the maintenance it needed and needed to be completely torn down, cleaned inside and out and put back together again.
I feel so odd. This to us in the industry is just assumed. Its always chalked up to the cost of doing business. Granted it isn't always based on a daily cleaning schedule of 4 hours
Jeah, but as he alluded to by having to verify all the information he was given… it was given to him on a silver platter… or a paper plastic lined cup resistant to soaking.
Capitalism is the guy that saw the problem and invented a solution. Corporatism is McDonald's shutting him down to protect their business partner's monopoly.
This isn’t just about ice cream machines, this is becoming the norm for most consumer products anymore. Cars, phones, farm equipment, and lots of machines these days are designed in a way that doesn’t allow consumers to fix things themselves.
@@d4s0n282 they make light bulb with 10k hours or 50k hours of lifespan depending on the type. And that's due to physics and it's ok. Nobody is trying to repair their light bulbs either. But for things worth $1k or more, the right to repair is essential.
In my younger days, I worked at McDonald's, (usually the breakfast shift), and would come in at 5 am to put the ice cream and shake machine together. There were a lot of little O rings that were on a tray along with the parts that had to have a lubricant on them. I think it was silicone. I actually didn't mind doing it. Then, I'd have to go to a cooler and get the bags of creamy liquid to pour in the back. Those machines were always working first thing in the morning for people in the mood for a cone, sundae or shake. No blizzards back then. I think kids nowadays don't care or take pride in their work. When you live in a small town, and there aren't many jobs, you take pride in what you do.
I don't see any links or sources in the description however. Without a way for third parties to verify everything, declaring a conflict of interest and stating you verified it independently is just as good as your word.
@@ThatDudeDeven Just to avoid confusion, are you saying all his claims of corporate malfeasances are irrelevant because he used company manuals and materials to prove his conclusions?
Honestly this needs to be shown in school. This is an excellent introduction to so many important concepts. • How corruption comes from monopolies • How information = money • Why products are made to fail • Effective business =/= Best customer experience.
Corruption comes from monopolies but this isn't really an example of that. It's generating consistent income for Taylor employees. Definitely insidious but I wouldn't say this specifically is an example of corruption. Also I think "information = money" is generally true, but "Effective business =/= Best customer experience" is not generally true. (At least, if my understanding is correct that = / = means "not equal to".)
I worked at McDonald's for 4 years and part of my responsibilities was to clean the ice cream machine. Yes, it does take 4 hours to clean because of all the intricate parts that have to be removed, cleaned and sanitized before you have to put them all back. There are a lot of parts you must remove, I would venture to guess 50 or more. You have to remove each, clean, sanitize, remember how to put it back together, then once the machine has been basically "gutted", then you have to run cleaning solution and sanitizer through it, which takes a bit of time. Even after that 4 hours of cleaning, you then have to put it all back together and put fresh cream in it. The cream then takes at least an hour to chill to the necessary temperature for making the ice cream. We never lied to customers and said it was broken, we were told to tell the truth. This cleaning process is done once a week and they always had us start at 6am when most people are not ordering ice cream any way. Then by the time it has been cleaned and cooled down, the machine is ready just in time for the lunch menu when more people are ordering ice cream (as long as the cleaning process goes smoothly and everything is put back together correctly). It is a job not everyone can do, as you get 1 day of training to learn a 4 hour job that requires disassembly and reassembly of a pretty complicated machine. The first couple times I had to do it alone, it took a bit longer than the 4 hours but I learned from my mistakes. There was only 1 manager there who was trained on cleaning the machine, so if she was not there that day or if she hadn't yet arrived you're basically SOL. It can be intimidating but I actually really started to enjoy it and it quickly became my favourite part of the job. I even began looking forward to cleaning day. But I can understand that living in Canada, the ice cream machines probably do not get used as much as in a hotter climate, especially during winter months. I also live in a city with a population of 73,000 so bigger cities would obviously have more customers potentially requesting ice cream. I haven't finished the video, in fact I'm only 4 minutes in thus I should probably wait to see what your video has to say, but while I was working there the ice cream machines could only be serviced by one certain company. We were not allowed to use anyone else, which is pretty silly. The company would sometimes not be able to come fix a machine if it went down for days or a week sometimes and if they had to order a part, it could take days.
The contents are good but the way he delivers is annoying. So often he's blatantly repeating himself just to make the video as long as possible. the guy's got millions of subscribers does he really need to milk it shamelessly? I mean 30 minutes for this, 10 minutes would have been more than enough no? Also it constantly feels like he's just using the story to sell himself.
@@boondockpaint nah man. as I said content is good, but it's just sad that he's only doing it to show his hair to the world, and for way too long. It's pretty obvious to the well trained eye, you just need more practice.
This sounds like yet another reason why we need to fight for the 'Right to Repair'. Why give you the tools/information you need to fix your own issues when they can make it a major revenue stream.
@@Mexzot A machine which you can easily repair is a machine which you can easily disassemble and THOROUGHLY clean. Having simpler, repairable machines is better for food safety.
This is sensational storytelling: when you are glued to a 30 minutes video about something you really don't care about in the slightest. You got yourself a new subscriber, Mr. Harris!
I used to work at McDonald's late night. I worked for a franchisee that actually knew what he was doing. we had specific instructions not to refill the machine after the dinner rush. I didn't work late night so I never started the cleaning cycle, but there were several times at 8:00 at night where the machine was empty and we would be "out of ice cream". it's better to be down ice cream at 10:00 at night versus 10:00am
I feel so bad for restaurant employees that not only get crushed by the boot of big corporations, but also get yelled and harrassed by customers that don't know the story and just assume they're lazy or incompetent. There really needs to be more respect for them.
From the mouth of a CEO: Caring about employees costs money. Replacing employees is "less costly". They do not see training as a cost even though it is. And the dumber employees remain, the longer ceo's can rake in the raw cash without competition. The damage begins with investors. For investors will NEVER care about people. All they see, know, and understand is money. And in the modern world of business, investors are supreme overlords whose will WILL be carried out at literally any possible cost what so ever.
@@theduder2617 I worked for a medium sized corporation that was bought by a larger one. First, everyone over 55 was let go regardless of department, Anyone with more than 20 yrs was let go ( some people had worked there since they were 16 ) because of the holiday weeks earned ( 20yrs got you 6 weeks paid )
@@alanmacification We have to change laws if we will ever have any hope of stopping such action. But at the same time, us employees are equally to blame. We allow it to occur when in reality, there is a very strong line we could form across the front door which would cause a very real disturbance in their bottom line. Funny things occur when you put a stop to corporate greed. They often times magically listen and comply. People want reality to be that one must be in a union in order to stand out front. But protest is a protected action We the People can initiate. And when done correctly, it can completely cripple corporate's greed filled agenda. The only questions which remain: Are we going to take action? When are we going to take action?
Is anyone else feeling delighted just imagining the emergency video call meeting between the Taylor and McDonald's PR teams that happened as soon as this video dropped
.........a broken machine drove me to Wendy's for ice cream over 10 years ago, ...I've been going back to Wendy's ever since .......for everything, even though it's further away. I have no need to visit McDonald's. I would probably visit Chick-Fil-A, but I can't get close due to the unbelievable crowds and long lines.
only the American branch of it, The European branch would be like, FINE you can use that device, if we ban you from using it we get fined by the European union, and risk getting banned from operating there
McDonalds corporate doesnt care.They dont lose any money. Its the franchise owners, who have already too deeply invested who bear the cost. No one who can do anything cares, nothing will change.
I work at McDonald’s... the number of people in the last few days who have come through the drive thru and told me that we are getting screwed over by Taylor is astronomical 😂
Im now convinced the government listens to us because my sister has been wanting soft serve ice cream and we usually go to McDonald’s and what a coincidence their ice cream machine isn’t working 🤷🏽♀️😑 and now this video popped up😳
@@fakeshemp44 wake up bud; this is reality. And this is _far_ from the only case where companies have tried to cheat the law of the nation and work together to profit
It was funny, but she was 100% wrong. McDonald's employees aren't any more or less likely to be lazy than Wendy's employees, and as the video clearly shows, the reason the machines are always down is no fault of the employees. Also, working at Wendy's blows, so that lady is deluding herself is she thinks her job is better. I hated my job at Wendy's far more than McDonald's. When McDonald's was founded, it was all about peak efficiency and speed. That legacy continues to this day. It's very easy to work fast at McDonald's because of how efficiently everything is planned out. Wendy's does not have that same commitment to efficiency and as such the workload on the crew is needlessly tedious and huge. They chop their own lettuce and slice their own tomatoes, which sounds good before you realize that the people doing this prep work are almost invariably high school kids with no training in or real understanding of food safety and sanitation standards in the food service industry. It's not like "hand slicing" the vegetables has any impact on the quality either. They're still just flavorless tomatoes from a greenhouse in Canada. I can't count how many times I saw people chopping lettuce and slicing tomatoes with unsanitized surfaces and equipment at my Wendy's. In fact, if you're eating at any chain place at all (I've worked in many), you can expect that no type of acceptable food safety standard is being maintained in that kitchen, especially during peak business hours. Gloves are not getting changed, hands are not getting washed, surfaces are not getting properly sanitized. At Cracker Barrel, your grill cook is probably cracking eggs on the egg grill, slapping a raw steak on the grill and handling raw chicken (with tongs of course, but those tongs are likely contaminated) all without a break in between to wash his hands. Your food is also definitely being touched by multiple people with unwashed hands after it's been cooked and is waiting to be served. This is the reality of busy restaurants, and a reality you have to accept if you want prompt service, because for proper food safety standards to be maintained, work has to slooooowww down. How do they pass health inspections? They put on a show when the inspector comes. Sorry to rant, but Wendy's can suck just as huge a dick as McDonald's (though Wendy's food definitely tastes better), and I wanted to lay some insider restaurant knowledge on the public (all 5 people who will read this).
@@choronos I read all of it, I know this is true also in restaurants that are not chain restaurants, shut that’s why I don’t eat in restaurants, I eat at home
After hearing him talk to the Wendy's employee, I think Wendy's trains all of its staff to be absolutely savage towards McDonald's. Probably inspired by their social media person
Lmao theyre not wrong though, I always go to wendys to get a frosty at 1am cause I know mcdonalds gonna be having issues. Never once had an issue with wendys
woow this may be correct, wonder why when I used to work for mcdonalds and went to eat something from wendys, they always called me names and stuff, nothing like that at burger king. lol
Worked at a McDonald’s for maybe 6 months last year, most of the time we said it was “broken” we were out of mix for it, or there was something wrong with the machine that no employee present, even the managers, knew how to fix. Even if we happened to have a really experienced manager on the team, making time to fix the machine would be difficult because we were always so short staffed. So, most of the time, we simply told customers the machine was broken.
It was in most cases easier than just doing the maintenance. When it doesn’t affect our pay at all and we’re already overworked and stressed, we’re not going the extra mcmile
How does this SINGLE video provide answers to questions on economics, business, UX (user experience), franchise politics, current affairs, disruptive technology, data and... more? Amazing work, Johnny!
Because that’s what real reporting does, not the corporate pc media that is spewed forth on the tele radio and internet that 99 percent of the sheeple follow
we have internet nowadays and some people won't bother to concentrate on some non serious stuff. nowadays with internet in hands earth could become the most technological planet, but people have such thing as laziness, tiredness, and a personal life
"the system defeated me" is such a polite way to say, "They've got a gun to my head, my wife and kids are hanging overlooking a volcano, and my parents got a katana pointed next to their forehead! "
What’s weird is that McDonald’s Corp got founded by a Milkshake Machine salesman. Yet most people know McDonald’s for broken Milkshake/Ice Cream Machines. 😂
@@johnnyharris Macdonald's... is run by CIA operative to make broken ice cream turn into crying children so children will be recruited by CIA operatives to ruin future children for not eating ice cream. 🤣
He hit the nail on the head when he said "This is anti-competitive behavior!" What do you do when there is anti-competitive behavior? You report it to the criminal authorities because it falls under criminal law, not just civil law.
There is nothing that violates any kind of antitrust laws in any of this. Antitrust laws are meant to protect the marketplace as a whole. It does not apply to contractual agreements between a franchise and its franchisees. So what can franchisees do? Easy...they're still independent businesses.....buy a different ice cream machine. Yes, that would be in violation of their franchise agreement, but jaywalking is in violation of the law, but it doesn't seem to prevent it all that much. Especially if it's a successful franchisee, what is the McDick's corporate office going to say? "We're going to interrupt our revenue stream and revoke your franchise for the equivalent of driving 7 MPH over the speed limit." Not a good business decision. And once one franchise owner gets away with it, guess what all the rest are going to do.....yep.
@@retrowave69 writes: "if it's anti-competitive, just go somewhere else lol." - Did you not watch the video ? The franchises can't just go somewhere else because they're forced by their contract to use this particular ice cream machine. Jeez. Pay attention.
As a veteran McDonalds store auditor it struck me after watching this, that auditing the ice cream was never part of the store checks despite it having the same strict restrictions imposed on it as other parts of the store. It makes sense if you consider that perhaps the company is aware that the ice cream machines are likely to be down as *part of the normal operations* and thus shouldn't be evaluated as part of the operations of the store. In other words, the ice cream machines being down is the normal and acceptable state of things.
@@JennyW526 I think they were just being an asshole. Anybody that replies "Google it" or "look it up" to somebody asking for help, doesn't understand the basic fundamentals of a comment section.
October 2024, the U.S. Copyright Office granted an exemption allowing third parties to legally diagnose and repair commercial food preparation equipment, including these ice cream machines.
"Don't use Kytch or you'll void your warranty" It's hard to imagine a more empty threat when you need to pay the technician for every single "warranty" repair
@@joeyjohnson5657 The worst part is, while you could, in theory, as a franchise owner, just ignore the threat and keep the Kytch device enabled, and almost nothing would happen to you, when you are a small business owner; which, when boiled down to its essence, is what a franchise owner is; and you hear scary language like "void your warranty" and "we strongly recommend you stop ruing this device" etc etc from your corporate overlords, who have orders of magnitude more money, resources and power than you do, and you're just struggling to balance the books and make your investment worthwhile with the miniscule amount of control you have over your operations, you aren't willing to take that risk. Most likely, a lot of people bailed on the Kytch not because they were convinced by McDonalds HQ that it was a legitimately problematic device, but because they didn't want to risk incurring the wrath of a multi-billion dollar corporation and risking their families livelihoods.
My 90 year old mother has been getting a vanilla milkshake from McDonald’s for years until recently, one day we drove to three different McDonald’s to only find that all three could not give us a milkshake. Since that day, we have solved the problem by going to Jack-in-the-Box. Problem solved. We don’t even bother with McDonald’s anymore.
This is giving me printer vibes. All brands of office printers work exactly like this ice cream machine. Cryptic error codes that only techs can fix, constant servicing requests that only techs can fix. It's such a big scam honestly.
One difference - at least with the equipment I run. Our stuff is on a lease/contract with service provided, so it is in the best interest of the company for me to know how to fix minor issues. The techs that come do the repairs will often teach me what to look for as well. Even the phone support staff. Amazing how the experience changes when the service costs them instead of being a profit center.
@@kstricl I hate to break it to you, but as someone that worked in the industry, those costs are actually already built into your pricing and contract. You just don't see it because it's marketed to you as a massive deal. I set up hundreds of printer sales with built-in service plans just like this. You would be shocked at how cheap printers actually are before all the mark ups and service plans are added.
Life is a scam. You get a pain, only a specialist can properly diagnose you, come to find you have a disease that’s gonna put you deep in the hole financially and mentally. Most the time you can Google error codes and fix it yourself with some effort. It’s not even that bad.
As a former Field service engineer for medical devices, I can confirm this issue transcends multiple industries. The absurd costs that hospitals pay for sub-par parts, equipment & service are astounding. At the end of the day, the cost always trickles down to the insurance holder which is all of us.
Same in nhs . They fool's gullible management into signing contracts they they have to be bought out of at full profit or put up with endless breakdowns and repair costs
The automobile insustry has successfully done the same thing as described in this video. The "at home" mechanic can no longer repair most problems on vehicles produced after, oh... I'd say the early 2000's. I had the heating controls ( highly computer controlled ) fail on my 2011 Chevy Traverse and the repair shop charged me $3,000 to fix it ! They had to COMPLETELY remove my dashboard, airbags, steering wheel, center console, radio, etc. And when they were done they had to RE CALIBRATE the computer controls so that everything worked within the proper parameters. It's INSANE.
As an NP who may, or may not, have voided several warranties on medical devices because the same part kept breaking after just a few weeks, so i had my college boyfriend MAKE a better quality part and installed it myself...you are at least honest about it. So many parts on these life saving devices are designed to fail, and be only slightly less expensive to repair than replace.
@@dreamwolf7302 I have had RNs call me practically crying during surgery because of a high fail item breaking in the middle of a procedure on near million-dollar products. I like to fix things and make people's lives better, not force the sale of overpriced garbage. I will say there is a tremendous amount of pressure from the top to keep these practices going. I won't put myself in that position ever again.
Omg, I'm a software developer from Brazil, I have no words to say how much thankful I am high now for this video. This pandemic I got just one routine outside my house is to go to one near by burguer king and take one dulce de leche Ice cream every Friday... But 50% of the time, guess what... The machine was broken. The reason why that machine was away broken was the number one question of my life this pandemic by far, I have spent lot of time thinking about, asking people... I'm not sure if is the same case, but this explanation make my soul warm. Thanks so much
I work at McDonalds. I casually mentioned to the owner that I recently watched a video that talked about why McDonald's ice cream machines are always down. His response, "Because Taylor sucks?"
Worked at mcd for a while. Knew how to clean it. All the closers knew how. All the managers had access to and used the manual as much as they could. The newbies were not allowed to clean it. Taylor just sucks.
I worked at Wendy's for a short while before working at McDonald's for 8 years. Thank you for looking into it, thank you for not bashing the workers.... It actually makes me happy not to hear someone scream how terrible and lazy the workers are. I was trained by Wendy's in the first month how to clean the machine, and they also the protocols to make sure the product stayed safe for customer consumption. Being at McDonald's for 8 years I was never shown how to clean the machine, even when I openly volunteered. From what I can tell the machine is made from the same company, but designed completely different. Yes some is the same, but a lot is different. There are 20 tiny pieces, that if they ever get lost will keep the machine from running. While at Wendy's there aren't as many tiny pieces in the machine. So again thank you for looking into it and not calling us McDonald workers lazy.
Lol the blizzard machine at dad DQ is also stupidly simple. There's the glass tube that holds the ice cream, the metal rod that spins it, and like 3 or 4 little parts...my memory fails me
I am “the guy” many restaurants call to repair their kitchen equipment, including many McDonalds. When we are asked to work on Taylor equipment, even when its not in a McD’s, we get zero tech support from Taylor. They want only their techs working on their equipment. Almost all other manufacturers gives us really good comprehensive support. We work on every other piece of equipment in any given McD’s in our area, including their frappe machines. When I see a Taylor tech at these same McD’s the license plate on their van is often from states that are literally hundreds of miles away, often 3 states away. Its really odd.
I had an opportunity to work for Taylor years ago, after I got out of school, yet I went into residential HVAC instead. I almost regret not working for them now...lol
Yeah thats ridiculous. Clearly ONLY because Taylor relies on that maintenance income. Which is an incredibly shitty way to rely on money. Glad to hear the other companies work with you. At least theyre not ethically challenged.
@@rmflores7096 should have got the job became an expert and setup your own clandestine McDonald’s ice cream machine repair business. Undersell the official repair without leaving evidence. ✊🏼
I worked at Wendy's in high school. Every night the frosty machine was extensively cleaned and sanitized, actually Wendy's is really clean, they did it because "people come here when McDonalds doesn't work"
Yep worked for Wendy's right after high school for over a year during the night shift, and yep every single night its the task of the front cashier for the night window to clean the frosty machine.
I worked at McDonalds right after high school. We definitely cleaned the machine heavily every day. But our machine wasn't breaking like this video talks about. It worked 99% of the time.
That's probably already happening. The can of worms has been opened for McD & Taylor... the Feds are now investigating along with Kitch'es lawsuit of industrial espionage against Taylor. Nothing good for Taylor and McD's
Now THIS is journalism. Hats off to you. Maybe try to get in touch with Louis Rossmann, he will definitely be interested in your findings to advance right to repair.
@@JohannesWOW not sure why you are so confident... This video I just watched had a shit ton of proof.. your comment doesn't.. everything stated about taylor and their relationship with mcDs makes perfect sense. The fact that you need a special service person from Taylor charging large amounts not to McDonald's but to the franchise owner.. it all adds up it's not just laziness. And to claim that it is... Well that's just being lazy..
Man because of you we can make a change for the better and help the world for the better. Thank you, this to me alone is worthy of subscription and support so that you can keep making a change for us the people.
I'm a manager in training at mcdonalds and our machine is down more than it is working. we call "the man" so many times annually and still there's no fix and it really pisses me off that now I know the truth that they're literally duping us and making us look stupid for profit. I'm sick of getting yelled and scoffed at for the ice cream not being available. all our employees have no problem taking care of the machine or dishing out ice cream, it gives us more anxiety than anything when it's not working. thank you for this video
I used to clean these in the 80s as well. The most common reason why the ice cream machine would go down is because improper maintenance during the night. Maybe someone didn't put it together right, and the machine malfunctioned, or they didn't clean it properly and the product has traces of cleaner in it, or the reused product soured, meaning no more could be sold until it was redone. which is a process that took hours. And nobody in store during the day had the knowledge and time to do it. It was done by trained staff during the night shift. It was never done during the day because it's messy, takes up a lot of space and takes man hours that none of the day minions have training for. That can't be done during the middle of daylight business hours. The second biggest reason the machine is down is because the machine itself only "freezes" a small cylindrical amount of product at a time. And it takes time, it doesn't freeze in the span of time it takes for the liquid product to filter through the machine. It takes about 30 minutes to an hour. If you're selling it faster than it can freeze, eventually the machine will dispense only partially frozen product making it poor quality and unsellable.
I used to own and operate a Taylor Ice Cream Machine and I can atest to the cleaning of the unit required which takes hours. It was impossible to leave running overnight as the product in the reservoir would spoil. The next day this unit had to be the first thing that was setup in order for the machine to be ready when the store opened. Like an ice maker it takes time to freeze. The new models today are all computerized which can leave it in a locked out state if it detects issues. I'm pretty sure there were time limits set by the MFR to replace certain parts after so many hours of use (to which a maintenance contract was required) and if you did not do them it would be stuck in a this locked state. I think McDonald's just didn't want to pay the maintenance contract so they are not working.
Like the old photocopier scam....call the guy...Years ago constantly, photocopier breaks down...call the guy, get charged $100's. Till one day the service guy quit, he had handed in his notice and said to us.."Hey if this breaks again, hold in these two buttons...turn the power off. Then hold in these two buttons and power it back up..." we never had to call them again...
Ford , chevy , dodge and harley does this as well. In fact harley sells a product that brand new off the showroom floor needs parts replaced. Ex uncomfortable seats, and steroes you cant hear at high speeds and on and on.
Essentially the reasons why their machines are always broken: Planned Obsolescence, Corporate Greed, Poor User interface and a Monopoly that only 1 company can fix.
@@ayeahe Geez, so dramatic. There are always multiple revenue streams in a system as big as McD's, its all part of a package. Is the package returning a profit? If so, why have sympathy for people whining about margins? Lot's of better food as well as ice cream elsewhere. Let the silent hand of Capitalism smite McD's for bad policies.
@@ayeahe this isn't free market capitalism though. If any company could fix the problems without voiding the machine's warranty or breaking franchisee rules, THAT would be capitalism.
I used to be a technician for Wendys and never understood why mcdonalds machines were so complicated. Every single Taylor ice cream machine was built simple, you had a switch for on, off, and clean then a little orange light when it was out of ice cream and that's it. You always hear people say they build them to "break" nowadays but it's crazy to get pretty solid proof
They don't even build them to break. They just hide the troubleshooting data from the users so they can't tell when they've put too much ice cream mix in the hopper.
The engineers are idiots when it comes to street smarts. What looks good on paper isn't necessarily the best option. Taking advice from a Technician is the last thing they do, which should be the first you should acquire any feedback on about your machines. From a technician point of view a lot of these machines are built to break, at least ones from Cornelius. Having boards mounted under drip trays with limited protection and many other electronics near areas that get contaminated by water. I miss analog even though I didn't grow up then but the machines I have worked on from that time were so much simpler and way less expensive to have fixed. I would say probably half the time though the employees just don't want to serve you any ice cream so they lie and say the machine is down. I worked as a technician in and out of McDonalds all over Chicago for like 5 years, I've seen it all.
I worked for both companies and SIMPLE Frosty machines are easy to clean while the McDonald's dual ice cream and shake machine (with 4 flavors) is MUCH more complicated to clean and sanitize. About one hundred parts to disassemble clean individually and put back together exactly how it was or the machine won't work. The Frosty machine was like 10 parts, lol.
Note on life insurance. It should be considered income replacement. If you're single and die, nobody needs your income. In that case, you just have to have enough liquid cash to have yourself cremated, about $2k. You only need life insurance if you have dependents that cannot support themselves if you die. If you save and invest, you can become self insured at some point, your assets can support any remaining depends that cannot support themselves after your death.
I will add that, in my opinion, a young married person should buy term life insurance. It's the cheapest and protects your dependents until they can take care of themselves. I bought a 20 year term policy when I had my first child. Whole life is a terrible investment. Put that money into a no-load S&P 500 index fund.
McDonald corporate is gonna try to flag this video somehow. This video got more than 4 million viewers in 5 days and I don’t see it decreasing anytime soon. Thank you Johnny for making incredible videos like these.
It’s needs to be copied and re-uploaded in that case. A very important video with good detective work. The people who run the franchise’s should actually sue McDonald’s and Taylor for these types of business acts which really should be illegal for selling faulty products.
Agreed 30 minutes is WAY too long, no youyube video should be over 10 minutes imo, thats the sweet spot. After that its kinda hard to pay attention tbh
To start comparing quotes and simplify insurance-buying check out Policygenius: policygenius.com/johnnyharris Thanks to Policygenius for sponsoring this video!
A Turtle approves of this video
Sup jonny boy
amongus
Probably cause they dont have icecream
Please make a video about homophobia in India
As a McDonald's Employee this makes a MASSIVE amount of sense. I can't tell you how many times I've looked over every inch of this machine, tried to decipher its cryptic messages with the manual like I'm referencing the Rosetta Stone, all while getting the look of death from customers who think I must be the biggest moron to ever work there because I can't get the ice cream machine to work. No matter what we always end up at that infamous conclusion: "Just call the guy..."
Call the guy
I'm the guy...
No actually I'm not, but I can call the guy
@@12crenshaw Im the guy. Wha chu want?
And here I am wondering why mcdonald's ice cream machines never break in my area
My uncle is a electrician and he says he fixes them but he'll leave something wrong so he gets the call again afew days later lol
I hope this goes ultra viral because I feel like that's the only way things could change for the better
A greater truth has never been said
I have a feeling it will!
Yess
go to a nice icecream place that deserves your business
i want that too, but i also don't want Johnny to get iced.
i never thought i’d watch a 30 min vid about mcdonald’s ice cream but i’m here for it
I'm the guy looking thru the comments to find the one key message to save me watching a 30 min video on McD's Icecream machines...
Hey @AlishaMarie same here!
You can skip the first 11 minutes.
more like 29 minutes 45 seconds, but I'm not one to judge :0
It's the dang clickbate. Every video is click bate worthy nowadays and I fear youtube.
I also have news for you. This happens ALL OVER in every industry. I spent 8 years in the Marines and worked on the original F/A-18 Hornets. The body panels of that jet are held in place by flathead fasteners that the heads stripped on all the time. You couldn't use power tools because of the fuel and potential for spark so you had to hand drill them out. Literally any kind of fastener would have lasted longer, allen head, torx, hell even a Phillips head. But somewhere there was a company with a government contract to supply the military with easy stripping fasteners on a regular basis.Thats just one small example.
En el gobierno es de lo más normal. Lo raro es verlo en lugares no relacionados con gasto público
I was about to comment that none of this is surprising, but your example? That's kind of surprising. Thought military and NASA were the only industries who were exemplars of being unaffected by common market tactics like this.
On another note, it's interesting that, while these practices are usually called "corrupt", is in some sense a mistake because it (corruption) generally refers to errors like when a hardrive is corrupt such that the data is damaged. These practices aren't errors, it's the way the system "works". When I say how it "works", I refer to the goal of the system: profit, regardless of the social or environmental costs. When you really think about it, the whole system is invalid and will only lead to destruction.
It's truly tragic in contrast to our amazing technical capability, evident when literally random citizens choose to step in and compensate for these contrived "faults".
And before anyone appeals to human "greed" or some other unalterable defect of humanity, let me submit to you that free will has no basis and all human behavior is immersed in culture. Think systemically and structurally. We have an incentive structure that is misaligned with any sane concept of a society.
Who gets profit, who gets powerful.
My friend had an exceptionally good point that might counteract your argument.
He states that the heads are set to strip at a certain point to avoid over-torquing them, which would then damage the internal plating, which would become more damaged over time and eventually rip a hole in the plane, both hurting or killing the pilot, and sending parts of a jet, or an entire jet into a random country, which might cause an international incident.
I wanted to believe you because you're correct, I don't need to pay an $80 activation fee for somebody to adjust a boolean value remotely to allow me to use the internet, and there are plenty of situations like that, but it's not always what's going on.
love the E-Z-strips
Wait, did I just watch 30 minutes of unbiased, source confirmed, real journalism? Wow imagine if this much effort was put into any story you see in the headlines today.
He put more effort into this than major news outlets do to “real” news.
@@hothotheat3000 WHAT! You mean reporting unsubstantiated rumors as absolute facts is not professional journalism?
I was thinking the same thing, lol
He was at risk for lawsuits, so he followed the tenets of normal journalism. Much (most?) of what passes for journalism today is poorly disguised political propaganda.
@@ronmorgan8214 what do you mean? Like why would he be in lawsuit?
_"It'll void your warranty!"_ Not much of a warranty if you have to pay for repairs is it? 😂
That's true, what warranty? The warranty that covers nothing every time it goes down?
Monopoly being a problem!? Say it isn't so.🙄 In the gaming world If we want to play as our favorite NFL team, we're stuck with the money grubbing laziness that is EA. I miss 2K sports😢
probably only covers parts and they charge for labor
You're next video should be on sketchy console warranty's. or this kinda corporate back scratching in the game's industry.
Juu6y677
I’m Japanese man who learn English. And somehow I reached to this video and watched it 10 times to learn English so far.
I don’t even know how big American humbarger compared to Japanese, But I now know how to fix McDonal’s ice creme machine.
Not gonna lie, your english is pretty good except some minor grammatical mistakes. How long you have been learning it?
you'll master English before you know it when you're that level of dedicated :)
That’s amazing man. Keep going
@@shreayankanjilal
Thank you for your reply 😃
I’ve been leaving English for 2 years.
Even if I don’t understand some part of this video , but I feel his passion and love it!
@@Jamie1998l
Thank you for saying that.
I keep on learning English with this video 😁
What we’re really talking about here is theft. Taylor has basically been stealing from franchisees for decades. I wish someone would report this to the Federal Trade Commission and the FBI because this is the very definition of criminal conspiracy and racketeering.
This is great journalism. Johnny, if you read this I wanted to point out that franchisees aren’t suing Taylor or McDonald’s, nor are they speaking out. This is probably because their franchise contracts are so restrictive and one-sided that they can’t even say a word about this in public, let alone participate in a class action lawsuit.
Having been a franchisee (not McDonald’s and not in food) I came to learn what most of the public does not know - that non-disclosure agreements keep the abuses of franchisers out of the news and out of the courts. It is very unfair.
I'm from the future with good news! FTC actually did something
@@isaaclaw2724what did they do?
@@WalkSkyWalker the FTC legalized McDonald's franchises to repair their own ice cream machine instead of having to wait for a manufacturer serviceman
This is the documentary I never thought I always wanted.
me too
I think this was useless to watch but shocking it wasn't
@@anubhaverte learning new things is useless?
Couldn't agree more lol
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
Johnny getting life insurance after unearthing company secrets
He knows McDonald's is out for him
Hey Coca Cola murdered union organizers. Or look at those who spoke against the financial interests of the Brazilian meat industry and were put 6 ft under. Just because we’re in the US, I wouldn’t put it past any corporation with the financial clout like McDonald’s. Sadly.
🤣🤣😂😂
@@elchacal801 he’s in the limelight tho. That would actually be a clear thing if he were murdered my mcD corporate
@@simonillouz3295 true, I guess I have no trust in anything anymore 😂
Pretty Obvious
As a retired McDonald’s Owner, the Taylor machines were the bane of my existence. Back in the ‘90s these monsters cost around $18K each and worked (or not) like junk from day one. Great video reporting.
@@robertbolstad9465 Taylor was on the hot seat several times in the late ‘90s, in front of operator groups that would come in to Oak Brook. Lots of promises made with very little return. New “technology” was in the offing but never quite made it to fruition. In terms of sales numbers one has to remember that the company was in a sales and quality slump and the $1 menu was suppose to get us up. Ice cream and shakes weren’t on the big pic radar while the company poured in millions to revamp the kitchens in all USA restaurants. This new era was when “I’m Lovin It” began.
how much did you pay yourstore manager?
@@charlesbukowski9836 Twenty-two years ago, $55K
@@wunexec not bad for THEN but I am sure it came out to about 10 bucks an hour after that 70 hour work week lol
@@charlesbukowski9836 Actually, it a 45 hour workweek over five days. Three weeks paid vac, eight paid or comp holidays and health, dental ins 70/30 cost split (before the gov’t changed rules after Clinton took office.) Yes, I was ahead of my time in comp BUT I cut my teeth for an operator in Eugene, OR whose mantra became mine. “Take care of your managers and employees and they will make the bucks fall to the bottom line.” And, these bucks certainly did.
This is exactly the same problem with newer cars, car manufacturers, and dealership strategies
This is another symptom of the larger ‘right to repair’ issue. Farmers deal with this all the time with their John Deere tractors, car owners can’t access the diagnostic computers in their cars, Apple won’t let you swap out a broken battery. Johnny, I think it’d be great if you could tackle this larger issue. It’s a major problem.
This is very true
Capitalism being done wrong, and people believing lies a little too easily
Totally right
The sad thing is that among all the smartphones, iPhones are still the most reparable ones, because the stuff inside is screwed in and not glued in, which makes it easier for amateurs to take them apart. Planned obsolescence is the worst capitalist invention.
@@ValentijnEnJack It's consumerism. Many people nowadays will happily fork out tremendous amounts of money for something that won't last a year. It's absurd the amount of wastage is created.
Did anyone else appreciate Johnny's transparency on how there's a conflict of interest using a source that has a lot to gain from this story getting out? Especially after the Tom Nichols video I really appreciate this little tidbit. Reporting isn't easy and I really appreciate Johnny's efforts to ensure his stories are as transparent and honest as they can be.
this
Ya I feel like Nichols would have roasted him again for sure
I absolutely appreciate this. It is so refreshing to see reporters learning from their mistakes and improving their reporting. It is literally a breath of fresh air in the smog that is modern day journalism.
Noted. I would expect nothing less from Mr. Harris.
Yeah brilliant journalism imo
When I worked at McDonald’s years ago, my head manager was smart and hired an ex Taylor employee to be our stores maintenance guy. He knew how to deal with all the machines and he was paid by the hour every night 8 hours. He made full time wage and our store was mint!
respect i hope you grow wealth
im sure taylor updates the system regularly to make sure that ex employee cant go work in mcdonalds to do that. That employee is probably useless now since they updade the systems
@@makemecry6604 that was partially true, but when you know someone that knows how to keep the levels in check and do the deep clean, your stores ice cream stays great! And you’re less likely to have to call a technician
@@spiffybb yeah that true!
@@makemecry6604
Kinda true, but also not. An ex employee would know what most of the error codes are caused by such as overfilling of the machine
Even though it’s the franchisee that pays, it should still be in Mcd’s incentive to change the machine supplier. It’s their brand name attached. When customers find a McDonalds with a broken machine, they don’t say ‘oh fuck the franchise owner’, they say ‘fuck mcdonalds’
Yup. And they still keep going, no matter how many people complain about messed up orders, prices, or ice cream machines. So why do they care?
McDonald's is the one who makes money off of this conspiracy with Taylor it's an secret business agreement and arrangement to extort more money from Thier franchise branches
Mac do Al's must have shares in this company... If not why let them destroy your brand
If you think that i'm gonna spend 1/2 hour learning why the ice cream machines of mcdonald's are broken....you're god damn right
In that time you could have made 630 Dollars by repairing one of taylors icecream mashines.
Hell yeassssss
I bet it was well over half a hour lol
As a restaurantier I thought I knew the answer, lazyness and wanting to leave early
@@savagex466-qt1io Nope, the video was almost exactly 30 min. That's what he meant.
this type of video is what the internet was invented for. I couldn't care less about McDonals ice cream machines, but the talent behind this video masterpiece kept me entertained for half hour! Amazing!!!!
agreed
Can't agree more!
wrong. this isn't much talent. it's a damn book report. he just repeats himself with slight variations because he couldn't come up with any better way to finish the story. ok video, weak society
I agree.
The part about ice cream machines is entertaining but the talent in this video is also entertaining as well.
No wonder johnny was missing for weeks he’s making this quality content
Ja Bunga Lama Chata
@@ЛюбовьщенокЛюбовьщенок quality "delicious" content
It is...ACCEPTABLE
True😂
We got enough fast food low effort videos out there, quality information like Johnny's is always valued.
Let him take his time.
Absolute gold as always Johnny, that part about "just call THE GUY' man that cracked me up... nice way to chill at the end a typical headache of a day, watching one of Johnny's eclectic documentaries on something as OBSCURE as McDonald's sales and NOW I will absolutely be THINKING about this whole process, policy, "heat cycle"... EVERY time I go to buy a soft serve from now. Fascinating appraisal here!
EDIT: wow... that (repair/technician servicing) PRICING model is just plain WILD... only WORD for it apart from SCAMMY. Straight UP wild pricing and sounds very scammy. Talk about a monopoly...
Update: a judge just ruled that McDonald’s franchisees can repair their own machines. Essentially cutting Taylor out as a middle man.
LETSGOOOOOOOOOOOO
LOL
Thank god, taylor execs got what was comin to em
@@dindajgnmrh2177 that mean more ice creams and less hell
Not doubting you, but could you share the link where you read this? I'm not able to find it
And boom, we all just realized why right to repair is so important in a digital age
pls make this law pllssssss
We already have too many dang laws
@@mayanmono so... no right to repair your tesla, iphone, ice cream machine and so goes on?
@@laurencerosenthalwinckler4439 I agree we should have the right to repair everything ourselves through DYI or through a company of our choosing. I just so sick and tired of everybody making laws there's so many laws out there right now that any of us could be thrown in the clinker at any time for anything! Even if we didn't do anything!
@@mayanmono there are several things in game theory and agency theory that... goes against the thinking "it will solve itself alone" in certain cases. Free market is really good, but there are certain edges that need a "certain polishing" sometimes.
I believe right to repair is one of them, since the good belongs to the client, he paid for it. I do not see those questions been solved by itself, nor clients emmerging to solve this questions easily through class actions.
Sometimes laws are necessary, but yes, I also agree with you, there are waaay to many laws, but still people and business find ways around it no matter how dense the fence is.
THIS is what journalism and reporting used to look like, thorough dig through the trash kind of reporting. Well done sir, subbed.
Not all is lost.
Veritas is a thing.
modern day Muckraker
yessiii indeed
Exactly, I remember when 60 Minutes, etc. would do this (before all news became worthless propaganda). It was so much fun to watch and learn about obscure topics like this.
What are you talking about? This barely even worth the half an hour to watch it. He could have made a 5min video that outline the premise and I would have been ok with that...
"Are there back door deals going on? No." Actually recent court documents with the Kitsch vs McDonalds case show, yes, there are backroom deals going on. The Taylor company, maker of the ice cream machines used corporate espionage to get ahold of Kitsch's product that fixed the machines, creating their own inferior alternative, then had McDonald's corporate send out a message to all franchisees saying that the Kitsch product was unsafe, even though it's not, and that they would void the warranty on any machines that franchisees used the device on.
Sigh. Why am I not surprised?
This is how journalism should look like. BRAVO!!!! Amazing quality!
I agree! Is there a channel that doesn't have McDonal's commercials? No. That's why they don't do stuff like this.
Wish the msm reported like this
And CNN wonders why TH-cam channels have more viewers than them. This is the in depth journalism.
Yeup. This is REAL journalism.
All CNN does is parrot what they are told.
CNN is not news, its a propaganda arm of the democrats
@@imyourdoctor4799 Yep, just like Fox News is the propaganda arm of conservatives.
Because people care about this stuff. CNN viewers don’t care about what Van Jones thinks on every single race issue.
I feel bad for the guy who bought an $18k ice cream maker for his house (as a flex), but it’s always breaking.
As long as he's not using the same make and to run a McDonald's, he's fine.
Only the specific mcdonalds machine breaks. Not all made by taylor.
F in the chat
@@Ahmad-ug9qs also they now allows to use other brands like carpigiani (in my country anyway) so idk if it's USA problem.
Btw the wendy's worker is wrong, they clean every night only top and I guess twice a month inside.
@@drayke8886 ok.
As someone who cleaned/maintained the ice cream machine in my store for 20+ years, I can safely say that 90% of the time it's because a part was damaged/broken and we didn't have a spare. After years of this, I always had spares of everything but the most expensive parts. The cleaning cycle they talk about takes place over night when it's least likely to impact sales, and if the owner/manager was smart, that's when the biweekly maintenance happened too. It got to the point where the owner of the store I was at would call me to go to other stores to fix issues, which could be anything from: a breaker was tripped on the machine and the manager on duty couldn't find it over the phone all the way to me taking the machine apart and finding out the machine hadn't been getting the maintenance it needed and needed to be completely torn down, cleaned inside and out and put back together again.
This feels weird to comment on a video about McDonald's ice cream, but this is the best piece of investigative journalism you've ever done.
I feel so odd.
This to us in the industry is just assumed.
Its always chalked up to the cost of doing business.
Granted it isn't always based on a daily cleaning schedule of 4 hours
Jeah, but as he alluded to by having to verify all the information he was given… it was given to him on a silver platter… or a paper plastic lined cup resistant to soaking.
He put in more work than "real" journalists do.
There is better investigative journalism out there, juste read the hard work of Pulitzer Price winners.
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
Nothing surprises me anymore, however, this is mind blowing investigative journalism! Thank you for being authentic
Capitalism is the guy that saw the problem and invented a solution.
Corporatism is McDonald's shutting him down to protect their business partner's monopoly.
@@mariokarter13Corporatism is just a later stage of capitalism.
@@randombloke165 ok I will bite what’s your big never been done before idea 💡? I’ll wait....
@@deeh6457 I don’t know what you’re talking about.
actual journalism these days is always mind blowing
This isn’t just about ice cream machines, this is becoming the norm for most consumer products anymore. Cars, phones, farm equipment, and lots of machines these days are designed in a way that doesn’t allow consumers to fix things themselves.
consumer product comunism
I mean, for some it makes sense, like light bulbs, if they made they best and latest prodect they would 100% go out of buisness
@@d4s0n282 they make light bulb with 10k hours or 50k hours of lifespan depending on the type. And that's due to physics and it's ok. Nobody is trying to repair their light bulbs either. But for things worth $1k or more, the right to repair is essential.
But the great Jobs rotting in hell gave us irreplacable batteries...
**cough*Apple*cough**
In my younger days, I worked at McDonald's, (usually the breakfast shift), and would come in at 5 am to put the ice cream and shake machine together. There were a lot of little O rings that were on a tray along with the parts that had to have a lubricant on them. I think it was silicone. I actually didn't mind doing it. Then, I'd have to go to a cooler and get the bags of creamy liquid to pour in the back. Those machines were always working first thing in the morning for people in the mood for a cone, sundae or shake. No blizzards back then. I think kids nowadays don't care or take pride in their work. When you live in a small town, and there aren't many jobs, you take pride in what you do.
You know what I appreciate the most out of this video? Johnny declared the conflict of interest with his source and independently verified it all.
ikr? big fan of anyone who values fact checking over confirmation bias
I don't see any links or sources in the description however. Without a way for third parties to verify everything, declaring a conflict of interest and stating you verified it independently is just as good as your word.
@@saryakan link to what? a technicians manual he's not supposed to have? or the software he's not supposed to have?
@@ThatDudeDeven Just to avoid confusion, are you saying all his claims of corporate malfeasances are irrelevant because he used company manuals and materials to prove his conclusions?
@@mickmccrohon no. thats sort of what the guy I was replying to was saying?
4:49
Wendy's is living up to the status of being the undisputed champion of roasting other fast food chains
Dawn Hoffman maybe you’re just weak
@@dawnhoffman1056 Their burgers tend to be rather greasy, so if you're sensitive to grease that could be a reason.
It also probably depends on where the Wendy’s is cuz quality from different farms can be different or smth
@@dawnhoffman1056 that’s just you not being able to handle grease ya stomach weak not Wendy’s 😂🤦🏽♂️
NoirMog haven’t been to Wendy’s for like 2 yrs, only go to tims
Honestly this needs to be shown in school. This is an excellent introduction to so many important concepts.
• How corruption comes from monopolies
• How information = money
• Why products are made to fail
• Effective business =/= Best customer experience.
• Tayliar Co ≠ Integrity
Next lesson: real world examples
of the ups & downs of ethnics
• Why phone batteries are so shit and their life is 2-3 years of normal usage in 2021👍🏻🤦🏻♂️🤦🏻♂️🤦🏻♂️
Corruption comes from monopolies but this isn't really an example of that. It's generating consistent income for Taylor employees. Definitely insidious but I wouldn't say this specifically is an example of corruption.
Also I think "information = money" is generally true, but "Effective business =/= Best customer experience" is not generally true.
(At least, if my understanding is correct that = / = means "not equal to".)
read contracts carefully. Consider carefully what you are agreeing to!
Mostly agree. Except, corruption is not an organizational problem nor outgrowth or outcome of an organization. It's a human problem.
I worked at McDonald's for 4 years and part of my responsibilities was to clean the ice cream machine. Yes, it does take 4 hours to clean because of all the intricate parts that have to be removed, cleaned and sanitized before you have to put them all back. There are a lot of parts you must remove, I would venture to guess 50 or more. You have to remove each, clean, sanitize, remember how to put it back together, then once the machine has been basically "gutted", then you have to run cleaning solution and sanitizer through it, which takes a bit of time. Even after that 4 hours of cleaning, you then have to put it all back together and put fresh cream in it. The cream then takes at least an hour to chill to the necessary temperature for making the ice cream.
We never lied to customers and said it was broken, we were told to tell the truth. This cleaning process is done once a week and they always had us start at 6am when most people are not ordering ice cream any way. Then by the time it has been cleaned and cooled down, the machine is ready just in time for the lunch menu when more people are ordering ice cream (as long as the cleaning process goes smoothly and everything is put back together correctly). It is a job not everyone can do, as you get 1 day of training to learn a 4 hour job that requires disassembly and reassembly of a pretty complicated machine. The first couple times I had to do it alone, it took a bit longer than the 4 hours but I learned from my mistakes. There was only 1 manager there who was trained on cleaning the machine, so if she was not there that day or if she hadn't yet arrived you're basically SOL. It can be intimidating but I actually really started to enjoy it and it quickly became my favourite part of the job. I even began looking forward to cleaning day. But I can understand that living in Canada, the ice cream machines probably do not get used as much as in a hotter climate, especially during winter months. I also live in a city with a population of 73,000 so bigger cities would obviously have more customers potentially requesting ice cream.
I haven't finished the video, in fact I'm only 4 minutes in thus I should probably wait to see what your video has to say, but while I was working there the ice cream machines could only be serviced by one certain company. We were not allowed to use anyone else, which is pretty silly. The company would sometimes not be able to come fix a machine if it went down for days or a week sometimes and if they had to order a part, it could take days.
I wish all journalism was done this way. Followed the money, revealed the scam and got to the bottom of the story. Well done!
The contents are good but the way he delivers is annoying. So often he's blatantly repeating himself just to make the video as long as possible. the guy's got millions of subscribers does he really need to milk it shamelessly?
I mean 30 minutes for this, 10 minutes would have been more than enough no?
Also it constantly feels like he's just using the story to sell himself.
if u do journalism like that on big guys, which is happening, youre dead. and that is also happening. dead people dont bring news out, rich people do.
@@dmtc6913 Hmmmm....that's all you got out of this documentary? Do you work for Taylor or one of their companies? 🤔 😏 😉
@@boondockpaint nah man. as I said content is good, but it's just sad that he's only doing it to show his hair to the world, and for way too long. It's pretty obvious to the well trained eye, you just need more practice.
@@dmtc6913 Nah, I noticed that too, but it's on purpose. I guess you didn't notice that.
This sounds like yet another reason why we need to fight for the 'Right to Repair'. Why give you the tools/information you need to fix your own issues when they can make it a major revenue stream.
Because McDonalds obviously put food safety ahead of the owner operators ability to trade that off for profit.
@@Mexzot 🤣 shits funny
@@Mexzot A machine which you can easily repair is a machine which you can easily disassemble and THOROUGHLY clean. Having simpler, repairable machines is better for food safety.
This is key for the automotive, heavy equipment, and literally any machinery/ tech based companies. Tesla is worse than McDonald's and Taylor!
@@Mexzot thanks McDonald PR Department. I'm sure Wendys and Burger Kings ice cream machines are infinitely worse than almighty McDonalds.
This is sensational storytelling: when you are glued to a 30 minutes video about something you really don't care about in the slightest. You got yourself a new subscriber, Mr. Harris!
Thanks for the heads up
Likewise!
Same!! if his other videos are HALF as entertaining as this one, i will be on his channel for the days to come
Gotta admit, He got me hooked as well! New sub as well
...until you find out he is a paid shill by the US govt to fight dissidents from within and always trash the eastern countries.
I used to work at McDonald's late night. I worked for a franchisee that actually knew what he was doing. we had specific instructions not to refill the machine after the dinner rush. I didn't work late night so I never started the cleaning cycle, but there were several times at 8:00 at night where the machine was empty and we would be "out of ice cream". it's better to be down ice cream at 10:00 at night versus 10:00am
I feel so bad for restaurant employees that not only get crushed by the boot of big corporations, but also get yelled and harrassed by customers that don't know the story and just assume they're lazy or incompetent. There really needs to be more respect for them.
From the mouth of a CEO: Caring about employees costs money. Replacing employees is "less costly".
They do not see training as a cost even though it is. And the dumber employees remain, the longer ceo's can rake in the raw cash without competition.
The damage begins with investors. For investors will NEVER care about people. All they see, know, and understand is money.
And in the modern world of business, investors are supreme overlords whose will WILL be carried out at literally any possible cost what so ever.
It caused me to leave a few of them kind of employment establishments
@@theduder2617 I worked for a medium sized corporation that was bought by a larger one. First, everyone over 55 was let go regardless of department, Anyone with more than 20 yrs was let go ( some people had worked there since they were 16 ) because of the holiday weeks earned ( 20yrs got you 6 weeks paid )
@@alanmacification
We have to change laws if we will ever have any hope of stopping such action.
But at the same time, us employees are equally to blame.
We allow it to occur when in reality, there is a very strong line we could form across the front door which would cause a very real disturbance in their bottom line.
Funny things occur when you put a stop to corporate greed. They often times magically listen and comply.
People want reality to be that one must be in a union in order to stand out front.
But protest is a protected action We the People can initiate.
And when done correctly, it can completely cripple corporate's greed filled agenda.
The only questions which remain:
Are we going to take action? When are we going to take action?
But hey, theres jobs out there no excuse to not have a job. Even if your well being is at hand.
Is anyone else feeling delighted just imagining the emergency video call meeting between the Taylor and McDonald's PR teams that happened as soon as this video dropped
.........a broken machine drove me to Wendy's for ice cream over 10 years ago, ...I've been going back to Wendy's ever since .......for everything, even though it's further away. I have no need to visit McDonald's. I would probably visit Chick-Fil-A, but I can't get close due to the unbelievable crowds and long lines.
only the American branch of it, The European branch would be like, FINE you can use that device, if we ban you from using it we get fined by the European union, and risk getting banned from operating there
This video is most likely not going to change anything
@Outlawed and wanted by google European Government?
McDonalds corporate doesnt care.They dont lose any money. Its the franchise owners, who have already too deeply invested who bear the cost. No one who can do anything cares, nothing will change.
I work at McDonald’s... the number of people in the last few days who have come through the drive thru and told me that we are getting screwed over by Taylor is astronomical 😂
Who tf is Taylor
@@joseescobedo7899 Did you watch the video?
@@jiraffe9600 I made the comment as I was watching the video...😓
Straight up 😂
@@joseescobedo7899 idk Taylor Swift?
*Johnny uncovering why McDonald's Ice Cream Machine is always OOO*
Illuminati: "You've gone too far, Harris!"
No idea why I was recommended this. I kept expecting it to be a joke for a the first few minutes, but ended up so invested in this story.
Same lol
Me too but I love ice cream😂
Same... I hoped it was satire...
Im now convinced the government listens to us because my sister has been wanting soft serve ice cream and we usually go to McDonald’s and what a coincidence their ice cream machine isn’t working 🤷🏽♀️😑 and now this video popped up😳
@@fakeshemp44 wake up bud; this is reality. And this is _far_ from the only case where companies have tried to cheat the law of the nation and work together to profit
I love how even the Wendy's employees don't miss a chance to blast McDonald's
Haha, I know right. That was fun
It was funny, but she was 100% wrong. McDonald's employees aren't any more or less likely to be lazy than Wendy's employees, and as the video clearly shows, the reason the machines are always down is no fault of the employees. Also, working at Wendy's blows, so that lady is deluding herself is she thinks her job is better. I hated my job at Wendy's far more than McDonald's. When McDonald's was founded, it was all about peak efficiency and speed. That legacy continues to this day. It's very easy to work fast at McDonald's because of how efficiently everything is planned out. Wendy's does not have that same commitment to efficiency and as such the workload on the crew is needlessly tedious and huge.
They chop their own lettuce and slice their own tomatoes, which sounds good before you realize that the people doing this prep work are almost invariably high school kids with no training in or real understanding of food safety and sanitation standards in the food service industry. It's not like "hand slicing" the vegetables has any impact on the quality either. They're still just flavorless tomatoes from a greenhouse in Canada. I can't count how many times I saw people chopping lettuce and slicing tomatoes with unsanitized surfaces and equipment at my Wendy's. In fact, if you're eating at any chain place at all (I've worked in many), you can expect that no type of acceptable food safety standard is being maintained in that kitchen, especially during peak business hours. Gloves are not getting changed, hands are not getting washed, surfaces are not getting properly sanitized. At Cracker Barrel, your grill cook is probably cracking eggs on the egg grill, slapping a raw steak on the grill and handling raw chicken (with tongs of course, but those tongs are likely contaminated) all without a break in between to wash his hands. Your food is also definitely being touched by multiple people with unwashed hands after it's been cooked and is waiting to be served. This is the reality of busy restaurants, and a reality you have to accept if you want prompt service, because for proper food safety standards to be maintained, work has to slooooowww down. How do they pass health inspections? They put on a show when the inspector comes.
Sorry to rant, but Wendy's can suck just as huge a dick as McDonald's (though Wendy's food definitely tastes better), and I wanted to lay some insider restaurant knowledge on the public (all 5 people who will read this).
@@choronos Okay.
@@choronos I read all of it, I know this is true also in restaurants that are not chain restaurants, shut that’s why I don’t eat in restaurants, I eat at home
@@choronos why you so mad? Been working there all your life?
After hearing him talk to the Wendy's employee, I think Wendy's trains all of its staff to be absolutely savage towards McDonald's. Probably inspired by their social media person
Naw. I've work that both stores several different stores in Each franchise through the years
Lmao theyre not wrong though, I always go to wendys to get a frosty at 1am cause I know mcdonalds gonna be having issues. Never once had an issue with wendys
@@Volkfire lol watch the video
woow this may be correct, wonder why when I used to work for mcdonalds and went to eat something from wendys, they always called me names and stuff, nothing like that at burger king. lol
@@Volkfire mcds isn't a person lmao
Worked at a McDonald’s for maybe 6 months last year, most of the time we said it was “broken” we were out of mix for it, or there was something wrong with the machine that no employee present, even the managers, knew how to fix. Even if we happened to have a really experienced manager on the team, making time to fix the machine would be difficult because we were always so short staffed. So, most of the time, we simply told customers the machine was broken.
It was in most cases easier than just doing the maintenance. When it doesn’t affect our pay at all and we’re already overworked and stressed, we’re not going the extra mcmile
@@aidyn5916 Why you guys gotta put so much sauce on my Mcburgers and on wrong side of my Mcbun?
@@Liam-zw1ek we hire the inept for line that’s why
How does this SINGLE video provide answers to questions on economics, business, UX (user experience), franchise politics, current affairs, disruptive technology, data and... more? Amazing work, Johnny!
Tie that all together with middle men. One big circle jerk.
Because that’s what real reporting does, not the corporate pc media that is spewed forth on the tele radio and internet that 99 percent of the sheeple follow
we have internet nowadays and some people won't bother to concentrate on some non serious stuff.
nowadays with internet in hands earth could become the most technological planet, but people have such thing as laziness, tiredness, and a personal life
I was the service guy at McDonalds (not from Taylor) and I can attest to the idiosyncrasies of these machines when you clean them.
"the system defeated me" is such a polite way to say,
"They've got a gun to my head, my wife and kids are hanging overlooking a volcano, and my parents got a katana pointed next to their forehead! "
or " bud just keep it down or you'll end up in courts where you'll lose most of your money that you've earned, think about your kids/family "
@@ghostops6859 which is basically the same thing that KhoPhi said.
yeah
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
@@ayeahe capitalism *is* greed. It's the core of its DNA.
What’s weird is that McDonald’s Corp got founded by a Milkshake Machine salesman. Yet most people know McDonald’s for broken Milkshake/Ice Cream Machines. 😂
I worked at McDonalds for 8 years... you hit the nail on the head.. your understanding of this amazes me
Wow. This is all the validation I need. Thank you.
@@johnnyharris Macdonald's... is run by CIA operative to make broken ice cream turn into crying children so children will be recruited by CIA operatives to ruin future children for not eating ice cream. 🤣
@@johnnyharris oh your not verified?
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
@@ayeahe exactly.
He hit the nail on the head when he said "This is anti-competitive behavior!"
What do you do when there is anti-competitive behavior? You report it to the criminal authorities because it falls under criminal law, not just civil law.
what does this even mean. if it's anti-competitive, just go somewhere else lol.
Nice idea ... ever hear of "too big to fail?" When was the last time McDonalds was held to task by any law? I'll wait while you try to find it.
@@retrowave69 exactly, these dudes are so illogical. Yall are the reason why they have a monolpoly
There is nothing that violates any kind of antitrust laws in any of this. Antitrust laws are meant to protect the marketplace as a whole. It does not apply to contractual agreements between a franchise and its franchisees. So what can franchisees do? Easy...they're still independent businesses.....buy a different ice cream machine. Yes, that would be in violation of their franchise agreement, but jaywalking is in violation of the law, but it doesn't seem to prevent it all that much. Especially if it's a successful franchisee, what is the McDick's corporate office going to say? "We're going to interrupt our revenue stream and revoke your franchise for the equivalent of driving 7 MPH over the speed limit." Not a good business decision. And once one franchise owner gets away with it, guess what all the rest are going to do.....yep.
@@retrowave69 writes: "if it's anti-competitive, just go somewhere else lol." - Did you not watch the video ? The franchises can't just go somewhere else because they're forced by their contract to use this particular ice cream machine. Jeez. Pay attention.
As a veteran McDonalds store auditor it struck me after watching this, that auditing the ice cream was never part of the store checks despite it having the same strict restrictions imposed on it as other parts of the store. It makes sense if you consider that perhaps the company is aware that the ice cream machines are likely to be down as *part of the normal operations* and thus shouldn't be evaluated as part of the operations of the store. In other words, the ice cream machines being down is the normal and acceptable state of things.
@Jakke
Sounds like a conspiracy.
That’s crazy bc the McDonalds closest to my house isn’t ever broken when I’ve gone. Or even other McDonald’s I’ve gone to. Live in Phoenix, AZ.
@@isaaciced or they got smart and have two machines so that they always have ice-cream😹😹😹
“Hey dad, what is a good career?”
“Taylor ice cream machine repairman”
Then they lose their warranty and could get sued by McDonald's for breach of contract.
I was like "I'm not wasting 29 minutes on this video".
Me 29 minutes later:"Fucking corporations."
100% how I felt
@@Joseph-zy1oh same
Capitalism gonna capitalism
Real enemy here is monopolies
Imagine how much time he wasted on this video.
The FTC is now officially involved and I honestly think you are the reason. Thanks
source??
@@zicklane just look it up
@@Turtletapmytip "just look it up" lol gtfo
@@jeffshaught the “source” is everywhere. So I think they were just saying to look it up cuz there isn’t just one source. It’s all over the news.
@@JennyW526 I think they were just being an asshole. Anybody that replies "Google it" or "look it up" to somebody asking for help, doesn't understand the basic fundamentals of a comment section.
Franchise owners should consider filing a class-action lawsuit against corporate McDonalds and end this criminal conspiracy, in my opinion.
Probably have signed away such rights
@@ngreat4390 - With a really good law firm and $170 MM per year as the prize. I'm sure there's a loop hole somewhere in state and federal fraud laws.
@@ngreat4390 plenty of loopholes as long as you have plenty of money
It's obvious higher-ups at McDonald's corporate are robbing their own franchise owners.
@@ngreat4390 you cant sign away your rights when you are being willingly decieved and stolen from.
October 2024, the U.S. Copyright Office granted an exemption allowing third parties to legally diagnose and repair commercial food preparation equipment, including these ice cream machines.
As a UX designer, I experienced raised blood pressure and an increased heart rate throughout this entire video. I need some ice cream to calm down.
Better find a franchise that is Kytch powered, Meredith!
same xD having to press two buttons at once ARE YOU INSANE??
youre definitely not finding it at a mcdonalds
I'm sorry ma'am but our Ice cream machine is locked
Make sure to go get a wendy's frosty
As a previous manager who knew how to clean and operate this, I understand now why I was always called EVERY TIME it was down
You were the guy they called before they called the guy
You were one of the most important people in the company and didn't even know it.
"Don't use Kytch or you'll void your warranty" It's hard to imagine a more empty threat when you need to pay the technician for every single "warranty" repair
The interesting part that is, it came from a McDonalds document- not Taylor (if I remember correctly).
...which implies that the McDonalds corporation gets a kickback for all the service fees or that they own Taylor.
@@Glove513 exactly what I thought
@@joeyjohnson5657 The worst part is, while you could, in theory, as a franchise owner, just ignore the threat and keep the Kytch device enabled, and almost nothing would happen to you, when you are a small business owner; which, when boiled down to its essence, is what a franchise owner is; and you hear scary language like "void your warranty" and "we strongly recommend you stop ruing this device" etc etc from your corporate overlords, who have orders of magnitude more money, resources and power than you do, and you're just struggling to balance the books and make your investment worthwhile with the miniscule amount of control you have over your operations, you aren't willing to take that risk. Most likely, a lot of people bailed on the Kytch not because they were convinced by McDonalds HQ that it was a legitimately problematic device, but because they didn't want to risk incurring the wrath of a multi-billion dollar corporation and risking their families livelihoods.
Hell I would want to void that warranty so you can get a real service tech to come out and make it work properly
My 90 year old mother has been getting a vanilla milkshake from McDonald’s for years until recently, one day we drove to three different McDonald’s to only find that all three could not give us a milkshake. Since that day, we have solved the problem by going to Jack-in-the-Box. Problem solved. We don’t even bother with McDonald’s anymore.
This is giving me printer vibes. All brands of office printers work exactly like this ice cream machine. Cryptic error codes that only techs can fix, constant servicing requests that only techs can fix. It's such a big scam honestly.
One difference - at least with the equipment I run. Our stuff is on a lease/contract with service provided, so it is in the best interest of the company for me to know how to fix minor issues. The techs that come do the repairs will often teach me what to look for as well. Even the phone support staff. Amazing how the experience changes when the service costs them instead of being a profit center.
@@kstricl I hate to break it to you, but as someone that worked in the industry, those costs are actually already built into your pricing and contract. You just don't see it because it's marketed to you as a massive deal. I set up hundreds of printer sales with built-in service plans just like this. You would be shocked at how cheap printers actually are before all the mark ups and service plans are added.
Oh no in that case printers actually suck, lots of finicky plastic parts and so much more that can go wrong. Not to mention how often they're used
Don't leave out the copiers that add 100% to daily stress. We had one where I worked. I swear it died every time it rained.
Life is a scam. You get a pain, only a specialist can properly diagnose you, come to find you have a disease that’s gonna put you deep in the hole financially and mentally. Most the time you can Google error codes and fix it yourself with some effort. It’s not even that bad.
As a former Field service engineer for medical devices, I can confirm this issue transcends multiple industries. The absurd costs that hospitals pay for sub-par parts, equipment & service are astounding. At the end of the day, the cost always trickles down to the insurance holder which is all of us.
Same in nhs . They fool's gullible management into signing contracts they they have to be bought out of at full profit or put up with endless breakdowns and repair costs
I’m a Carpagianni ice cream machine tech. Sometimes they break but mostly they are being cleaned or in pasteurise mode.
The automobile insustry has successfully done the same thing as described in this video. The "at home" mechanic can no longer repair most problems on vehicles produced after, oh... I'd say the early 2000's. I had the heating controls ( highly computer controlled ) fail on my 2011 Chevy Traverse and the repair shop charged me $3,000 to fix it ! They had to COMPLETELY remove my dashboard, airbags, steering wheel, center console, radio, etc. And when they were done they had to RE CALIBRATE the computer controls so that everything worked within the proper parameters. It's INSANE.
As an NP who may, or may not, have voided several warranties on medical devices because the same part kept breaking after just a few weeks, so i had my college boyfriend MAKE a better quality part and installed it myself...you are at least honest about it.
So many parts on these life saving devices are designed to fail, and be only slightly less expensive to repair than replace.
@@dreamwolf7302 I have had RNs call me practically crying during surgery because of a high fail item breaking in the middle of a procedure on near million-dollar products. I like to fix things and make people's lives better, not force the sale of overpriced garbage. I will say there is a tremendous amount of pressure from the top to keep these practices going. I won't put myself in that position ever again.
I hate things like this, but gosh do I love hearing about it. Excellent reporting.
why am i seeing all the poketubers on this vid?
Is Lockstin officially a Pokétuber now? I guess he is
@@DestinySeeks idfk it's all he ever does anymore so... although his pkmon stuff is ways good so I ain't complaining.
Mr. Harris is doing a good job at undercovering the malignant consequences of amoral corporate greed.
I bet Michael Moore is a fan.
Looks like we can’t order a vanillite, It’s broken
I just watched this episode. You did an incredible amount of work on this. Great reporting. Great episode!
Omg, I'm a software developer from Brazil, I have no words to say how much thankful I am high now for this video. This pandemic I got just one routine outside my house is to go to one near by burguer king and take one dulce de leche Ice cream every Friday... But 50% of the time, guess what... The machine was broken. The reason why that machine was away broken was the number one question of my life this pandemic by far, I have spent lot of time thinking about, asking people... I'm not sure if is the same case, but this explanation make my soul warm. Thanks so much
Lol his life is
affected by
ice cream
Never in my life did I think I would watch a half-hour long video on an ice cream machine.
I never thought an ice cream machine could have such a thick plotline behind it!
I work at McDonalds. I casually mentioned to the owner that I recently watched a video that talked about why McDonald's ice cream machines are always down. His response, "Because Taylor sucks?"
Oh damn son
But you still don’t know how to take it apart and properly clean it... if done properly they work fine
Taylor can make a good machine if it wants to but McDonalds has them make bad machines for franchisees as a way to milk the franchisee.
Worked at mcd for a while. Knew how to clean it. All the closers knew how. All the managers had access to and used the manual as much as they could. The newbies were not allowed to clean it. Taylor just sucks.
Facts lol Taylor does suck lol...
What an amazing campaign for the other brands: “Our ice cream machine isn’t broken” 😎
I worked at Wendy's for a short while before working at McDonald's for 8 years.
Thank you for looking into it, thank you for not bashing the workers.... It actually makes me happy not to hear someone scream how terrible and lazy the workers are.
I was trained by Wendy's in the first month how to clean the machine, and they also the protocols to make sure the product stayed safe for customer consumption.
Being at McDonald's for 8 years I was never shown how to clean the machine, even when I openly volunteered.
From what I can tell the machine is made from the same company, but designed completely different. Yes some is the same, but a lot is different.
There are 20 tiny pieces, that if they ever get lost will keep the machine from running. While at Wendy's there aren't as many tiny pieces in the machine.
So again thank you for looking into it and not calling us McDonald workers lazy.
I used to work at Wendy's and yeah, the Frosty machine is dead simple.
@@danceswithdirt7197 awesome handle
Lol the blizzard machine at dad DQ is also stupidly simple. There's the glass tube that holds the ice cream, the metal rod that spins it, and like 3 or 4 little parts...my memory fails me
I worked at Dairy Queen and straight away they taught me how to clean the machines with bleach water every night. Yes, every night!
Based
Now do one on ink cartridges for printers. That shit is crazy.
What happened to them?
What about them?
@@aparnakolli7188 Austin McConnell has done a video about it. Check it out, it's really good
@@prathamyadav2508 no it’s been removed !!! Seems real suspect 💀
@@poisonthewell00 No, it's still there. Type "Ink Cartridges are a Scam"
I am “the guy” many restaurants call to repair their kitchen equipment, including many McDonalds. When we are asked to work on Taylor equipment, even when its not in a McD’s, we get zero tech support from Taylor. They want only their techs working on their equipment. Almost all other manufacturers gives us really good comprehensive support. We work on every other piece of equipment in any given McD’s in our area, including their frappe machines. When I see a Taylor tech at these same McD’s the license plate on their van is often from states that are literally hundreds of miles away, often 3 states away. Its really odd.
I had an opportunity to work for Taylor years ago, after I got out of school, yet I went into residential HVAC instead.
I almost regret not working for them now...lol
I enjoyed this commentary from your point of view. An actual repair man.
Yeah thats ridiculous. Clearly ONLY because Taylor relies on that maintenance income. Which is an incredibly shitty way to rely on money. Glad to hear the other companies work with you. At least theyre not ethically challenged.
@@rmflores7096 should have got the job became an expert and setup your own clandestine McDonald’s ice cream machine repair business. Undersell the official repair without leaving evidence. ✊🏼
@@3asyrider75 lol
JOHNNY: "someone like me who hates paperwork..."
Also JOHNNY: I read the entire owners manual of McDonald's ice cream machines
I worked at Wendy's in high school. Every night the frosty machine was extensively cleaned and sanitized, actually Wendy's is really clean, they did it because "people come here when McDonalds doesn't work"
Yep worked for Wendy's right after high school for over a year during the night shift, and yep every single night its the task of the front cashier for the night window to clean the frosty machine.
I worked at McDonalds right after high school. We definitely cleaned the machine heavily every day. But our machine wasn't breaking like this video talks about. It worked 99% of the time.
In what year? (Just curious!)
Phew! I live in Singapore and the ice cream machines barely broke.
Man, I had no idea that the Wendy's and McDonalds feud wasn't just on Twitter.
The machines that are in restaurants should be simple.
Franchise owners should file a class action lawsuit against McDonald’s and Taylor for conspiring together to defraud them.
That's probably already happening. The can of worms has been opened for McD & Taylor... the Feds are now investigating along with Kitch'es lawsuit of industrial espionage against Taylor. Nothing good for Taylor and McD's
McDonald's will probably just cut their contracts if they try to sue
@@BIGJ03SGPHS McDonald's can't cut it's contract with all franchises.
@@BIGJ03SGPHS And shoot themselves in the other foot at the same time?
@@Murf181 yes they can actually you sign a contract with the franchise owner. The owner of McDonald’s itself and you abide by the rules in it.
Wendy’s worker was savage lol “that’s a McDonald’s problem” 😂
Wendys hard humor is legendary dude😂😂😂😂
Their Twitter must make training vids for employees lol.
That's what a declaration of war looks like.
Looks like we found who runs the twitter account
...And she's a LIAR. I've been to a Wendy's in my town and it's been "broken" SEVERAL times.
You beat my adhd. Completed the whole video w/o getting distracted.
Now THIS is journalism. Hats off to you. Maybe try to get in touch with Louis Rossmann, he will definitely be interested in your findings to advance right to repair.
I second this.
This is 29 minutes boring editing for 1 minutes information.
@@JohannesWOW have you worked at MacDonalds?
@@JohannesWOW not sure why you are so confident... This video I just watched had a shit ton of proof.. your comment doesn't.. everything stated about taylor and their relationship with mcDs makes perfect sense. The fact that you need a special service person from Taylor charging large amounts not to McDonald's but to the franchise owner.. it all adds up it's not just laziness. And to claim that it is... Well that's just being lazy..
I'm upvoting this to try and get this comment some attention.
I never thought some day I would be watching a 30 min documentary on McDonald's Ice Cream machines. And I'm lovin' it. 😅
I lost it at the slogan use 🤣🤘
I see what you did there
Loved the pun, man 😂😂
@@juanda1995 I’m so sick of you punsexuals ruining a good thing
Arent all we?
As a McDonald's employee, I feel this video on a spiritual level.
So don’t fill the hopper too full
@@JwadeProductions7 lmao
Appretiate your service. Keep making great double cheeseburgers 👏
I worked there and didn't know why lol. Assumed it would overheat.
@Amperoar M0001 you know there have been people with that surname before Ben Shapiro, right?
Man because of you we can make a change for the better and help the world for the better. Thank you, this to me alone is worthy of subscription and support so that you can keep making a change for us the people.
I'm a manager in training at mcdonalds and our machine is down more than it is working. we call "the man" so many times annually and still there's no fix and it really pisses me off that now I know the truth that they're literally duping us and making us look stupid for profit. I'm sick of getting yelled and scoffed at for the ice cream not being available. all our employees have no problem taking care of the machine or dishing out ice cream, it gives us more anxiety than anything when it's not working. thank you for this video
This us the FIRST guy that I have ever heard of that actually reads a manual. I'm so impressed with the amount of effort put into investigating.
What makes you think he read it and didn't just wave it in front of the camera saying that he read it?
@Jaquan Kelsor hey are you even old enough to curse :/
"ya right johnny, i'm gonna watch a 30 min video on ice cream machines"
30 min later...
"time to burn the whole system down"
Lemme know what gas we're using, I'll supply.
I wanna open an ice cream shop right beside every McDonalds.
@@gingerleegirl6697 brilliant
Funny thing is this is illegal in the EU. Hurray for Block Exemption
@@gingerleegirl6697 you going to be rich
I used to clean these in the 80s as well.
The most common reason why the ice cream machine would go down is because improper maintenance during the night. Maybe someone didn't put it together right, and the machine malfunctioned, or they didn't clean it properly and the product has traces of cleaner in it, or the reused product soured, meaning no more could be sold until it was redone. which is a process that took hours.
And nobody in store during the day had the knowledge and time to do it. It was done by trained staff during the night shift. It was never done during the day because it's messy, takes up a lot of space and takes man hours that none of the day minions have training for.
That can't be done during the middle of daylight business hours.
The second biggest reason the machine is down is because the machine itself only "freezes" a small cylindrical amount of product at a time. And it takes time, it doesn't freeze in the span of time it takes for the liquid product to filter through the machine. It takes about 30 minutes to an hour. If you're selling it faster than it can freeze, eventually the machine will dispense only partially frozen product making it poor quality and unsellable.
And lastly it's because McDonald's is jus trash
I used to own and operate a Taylor Ice Cream Machine and I can atest to the cleaning of the unit required which takes hours. It was impossible to leave running overnight as the product in the reservoir would spoil. The next day this unit had to be the first thing that was setup in order for the machine to be ready when the store opened. Like an ice maker it takes time to freeze. The new models today are all computerized which can leave it in a locked out state if it detects issues. I'm pretty sure there were time limits set by the MFR to replace certain parts after so many hours of use (to which a maintenance contract was required) and if you did not do them it would be stuck in a this locked state. I think McDonald's just didn't want to pay the maintenance contract so they are not working.
You know who this also hurts A LOT? The employees getting yelled at by customers.
Thanks to the Karen n Kenny and their children?
yeah i feel bad when i yell at them its sad
@@incredible5587 the fuck? Why would you yell at them?
@@raztox3050 i believe it was sarcasm lol
@@locacharliewong More like Karenshey and Kaneqwah from what I've seen.
Like the old photocopier scam....call the guy...Years ago constantly, photocopier breaks down...call the guy, get charged $100's. Till one day the service guy quit, he had handed in his notice and said to us.."Hey if this breaks again, hold in these two buttons...turn the power off. Then hold in these two buttons and power it back up..." we never had to call them again...
Wow. Hats off to him.
Damn is that a real story?
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
@@ayeahe you're right we should elminate greed and only buy Taylor machines
@@ayeahe Riiight and when _all_ the power is concentrated at the top people will obviously stop being greedy.
“Wait... so it’s all a Right To Repair issue?”
“Always has been.”
Louiss Rossman has entered the chat
@@moulikshrivastava8157 “Heyeverybody”
Thank you!I didn't want to watch a whole video of some BS. Now I will watch it now that I know it's not a stupid reason.
Underrated comment
Up you go, bump!
Ford , chevy , dodge and harley does this as well. In fact harley sells a product that brand new off the showroom floor needs parts replaced. Ex uncomfortable seats, and steroes you cant hear at high speeds and on and on.
Essentially the reasons why their machines are always broken: Planned Obsolescence, Corporate Greed, Poor User interface and a Monopoly that only 1 company can fix.
It is not a machine that is broken
It is CAPITALISM that is BROKEN
by greed
@@ayeahe who is enforcing the monopoly ?
@@ayeahe Geez, so dramatic. There are always multiple revenue streams in a system as big as McD's, its all part of a package. Is the package returning a profit? If so, why have sympathy for people whining about margins? Lot's of better food as well as ice cream elsewhere. Let the silent hand of Capitalism smite McD's for bad policies.
@@ayeahe Because the USSR was synonymous with unwavering availability of consumer goods and services?
@@ayeahe this isn't free market capitalism though. If any company could fix the problems without voiding the machine's warranty or breaking franchisee rules, THAT would be capitalism.
This was the most captivating journalism piece I’ve ever seen on TH-cam. Get this man an HBO show! 🙏🏻
Keep him him the f away from the corporate fucks
Agreed
@@seangoggans7091 Agreed. This is so much better than John Olivers Last Week Tonight.
Slavery, child pornography, insurance, government... Nah.. America's 2021 journalism award goes toooo McDonalds icecream machine!
@@andypsolomon that’s just lame lol . John does a great job as well.
I used to be a technician for Wendys and never understood why mcdonalds machines were so complicated. Every single Taylor ice cream machine was built simple, you had a switch for on, off, and clean then a little orange light when it was out of ice cream and that's it. You always hear people say they build them to "break" nowadays but it's crazy to get pretty solid proof
They don't even build them to break. They just hide the troubleshooting data from the users so they can't tell when they've put too much ice cream mix in the hopper.
The engineers are idiots when it comes to street smarts. What looks good on paper isn't necessarily the best option. Taking advice from a Technician is the last thing they do, which should be the first you should acquire any feedback on about your machines. From a technician point of view a lot of these machines are built to break, at least ones from Cornelius. Having boards mounted under drip trays with limited protection and many other electronics near areas that get contaminated by water. I miss analog even though I didn't grow up then but the machines I have worked on from that time were so much simpler and way less expensive to have fixed. I would say probably half the time though the employees just don't want to serve you any ice cream so they lie and say the machine is down. I worked as a technician in and out of McDonalds all over Chicago for like 5 years, I've seen it all.
Too much ice cream mix always.
@@Threee_Eyez Did you develop a thousand yard stare.
I worked for both companies and SIMPLE Frosty machines are easy to clean while the McDonald's dual ice cream and shake machine (with 4 flavors) is MUCH more complicated to clean and sanitize. About one hundred parts to disassemble clean individually and put back together exactly how it was or the machine won't work. The Frosty machine was like 10 parts, lol.
Note on life insurance. It should be considered income replacement. If you're single and die, nobody needs your income. In that case, you just have to have enough liquid cash to have yourself cremated, about $2k. You only need life insurance if you have dependents that cannot support themselves if you die. If you save and invest, you can become self insured at some point, your assets can support any remaining depends that cannot support themselves after your death.
I will add that, in my opinion, a young married person should buy term life insurance. It's the cheapest and protects your dependents until they can take care of themselves. I bought a 20 year term policy when I had my first child. Whole life is a terrible investment. Put that money into a no-load S&P 500 index fund.
Finally someone writing "Ad break" rather than just creepely sliding in sponsors
A small but appreciated gesture
If you haven't yet discovered "jaystwocents" ifixit ads your in for a treat, they're quite hard to miss! 🤣👌🏻
and the bar at the bottom!!
Y don't all vids do that. The bar, timer and warning. It's so nice and helpful.
A gesture that earned him another subscriber, to say nothing of the excellent content.
McDonald corporate is gonna try to flag this video somehow. This video got more than 4 million viewers in 5 days and I don’t see it decreasing anytime soon. Thank you Johnny for making incredible videos like these.
Its a wonder its franchisees aren't suing McDonald corporate for giving them dud product or that they are not passing the service bills back to HQ.
7.9k thumbs down so far
It’s needs to be copied and re-uploaded in that case. A very important video with good detective work. The people who run the franchise’s should actually sue McDonald’s and Taylor for these types of business acts which really should be illegal for selling faulty products.
So what you're saying is. Never go to McDonald's...Thank you!!!
Wow solid journalism, this is what a free press does. I wish you much success.
@prometheusrex1 editorial style my guy
Agreed 30 minutes is WAY too long, no youyube video should be over 10 minutes imo, thats the sweet spot. After that its kinda hard to pay attention tbh
@@BoleDaPole while I agree the video was too long, but if you can't pay attention for more than 10 min you have focus issues
amen