Hi, In this video, I'll demonstrate iTop configuration step by step. iTop is the best free helpdesk ticketing system available. It's an open-source ITSM solution with a comprehensive Helpdesk Ticketing System.
Hi Thanks for comment, Yes it is possible to deploy for large Organizations, i have deployed for a company with 1000 users. its is very robust and well designed software. thanks
I created 2 managers, 2 customer and 2 agents, i registered a requests in both customers, but that requests are now visible in both the managers screen and both have right to assign the request to agent. How can i map customer to manager, so that customer1 request can visible to that manager1 only or multiple customers( C1, C2, C3) to single manager (M1).
Hello brother. I'm having a trouble when I want to assign a ticket to someone, there's no option when I click on Team, it looks empty. What could it be? Thanks a lot.
Is it happening suddenly or from the beggining after setup ? if so, then the whole organization creation and SLA, contact assignment etc has issue, check the videos from the beggining, you are may be missing something.
Actually i have a little problema, i follow the tutorial at this point. My portal user dont see the services to create a new request. What you think i do wrong?
Hi, In this video, I'll demonstrate iTop configuration step by step. iTop is the best free helpdesk ticketing system available. It's an open-source ITSM solution with a comprehensive Helpdesk Ticketing System.
Thank you for this video. It really works and saves my life.
WOW !! That's my pleasure. You are most welcome !!
great job man thank you for sharing this
You are welcome, Please Like & Share.
thank you so match, it worked
Glad it helped !!!
Awesome! Thanks for this tutorial sir
You are Welcome !!
How to start for big organization, to be used by IT Dept, Environmental Services and all the users are all the staff of the Organization?
Hi Thanks for comment, Yes it is possible to deploy for large Organizations, i have deployed for a company with 1000 users. its is very robust and well designed software. thanks
please help me i created all things with the video but when i want to assign request to team I dont get team and agent lists.how i fix it.
❤
hi, we already create team, and agent, but we can't assign team and agent for the ticket submit,, can you help me?
I created 2 managers, 2 customer and 2 agents, i registered a requests in both customers, but that requests are now visible in both the managers screen and both have right to assign the request to agent. How can i map customer to manager, so that customer1 request can visible to that manager1 only or multiple customers( C1, C2, C3) to single manager (M1).
how are you created user nayeem rahman?
Hello brother.
I'm having a trouble when I want to assign a ticket to someone, there's no option when I click on Team, it looks empty. What could it be? Thanks a lot.
Is it happening suddenly or from the beggining after setup ? if so, then the whole organization creation and SLA, contact assignment etc has issue, check the videos from the beggining, you are may be missing something.
Actually i have a little problema, i follow the tutorial at this point. My portal user dont see the services to create a new request. What you think i do wrong?
Please follow the Hierarchy of the configurations, permission should be setup properly.
@@mailserverguru yeah thanks I found the problem and solve it.
@@janoso89 Glad to hear that.