@@kevinschwart1028people are doing this unfortunately. Happened to me and people I know. Buying the pro and normal version and sending the pro back with the normal version inside. If u don’t know the product you would never know 🫤 then the next customer who buys the product gets something completely different.
@@kevinschwart1028, this is nothing new. Not proud to say, but I used to do similar types of things, like peeling the serial sticker off broken PS2 and sticking it on a new for a refund from where I bought it from. I don't do tthese types of things anymore, but people that do these things, do them. People that don't, typically try unsuccessfully. I know people that have done wilder things back in the 90's. Mine was in the 00's. The com[pany needs to just check their returns better before sendintg them out to other new buyers, if that's what is happening.
Most new lead acid batteries are recycled from older used batteries, at least in the US that's how it works. This might be the case in your country as well
Recycling is done by taking out the lead mesh - for that you need to crack open the sealed plastic case which is ultrasonic/heat welded, thus destroying it.. Not likely to be reused cost-effectively (sticker removal, wash, manual inspection for cracks..) the battery is not recycled into a new battery, just raw materials and disposable waste.
If the battery's been used it's probably down to the specific store you bought it from or its supplier and not APC (the manufacturer) itself... If you didn't buy it straight from APC then how do you know they did this?
That batterery is not used. The scratches will be just because you have such a mass with the lead and shiny plastic where it has been handled and transported. The so called bulges are no sign it has been used.
Have you shown this to the manufacturer? I found them helpful when I bought one of these & it wouldn't work - they re-issued a new one straight away & Collected it Didn't notice an issue with the battery?.
I think you've misread the battery built date, @3:50 you can see 200714NV21 - I think it's batch 2007, build 14-Nov-2021....I might be wrong but I am sure it's not from 2007. The condition does look odd though, but perhaps during the ongoing raw material issues we've experienced since covid, perhaps they're using poorer quality plastics or just not taking good care in the factory.
The battery is divided up into 6 segments each holding a cell, so produces 12V when all connected in series. When batteries are used, each cell off-gasses slightly. In a sealed battery there is no serious problem, but because they're sealed, the gas just expands the plastic case. The more the battery is used (primarily overcharged), the more gas and bulge. What I'm pointing out in the video is that you can see the bulges in the plastic case of the battery, therefore it can't be a new battery, and I'd expect to see a new battery in a new product.
We just replaced our serverroom UPS system with APC's. All are SmartUPS X3000 Rack models from APC and all had bent components, batteries not fitting correctly, crooked screws, even rust and signs of moisture in one of the boxes
My parent's got one of these for my mum's office PC. It came with the battery completely discharged and even after charging for days the battery would only supply the load for about 10 seconds. Have been using a cyberpower UPS myself and have no such issues.
Though i have no experience with APC's products, one thing i found suspicious is that attached quality-check certificate - I've seen similar instances but on refurbished products. Additionally - that awful alignment of the sticker on the battery makes me doubt it was put on like that in the factory.
1. Never buy electronics from unauthentic stores. 2. The product could be replaced by the deliverers. (You don't know whose hands the product passed through when it got to you. This problem can happen at ANY store. There are not honest people everywhere.) 3. Even after production, errors and defective products may appear that have passed the inspection filter and are then sent to the stores. 4. Points 2 and 3 are true for EVERY SINGLE store.
That battery doesn't look any dissimilar than any other new battery and doesn't look used at all. A used battery would be dirty, more severely scratched/scuffed up, have terminals with wear marks (scratches) showing they have been previously connected, and typically but not always have corrosion around the terminal area. Those "scratches" are nothing more than handling, installation, and shipping artifacts - the battery isn't firmly secured in the battery bay from movement nor is there anything to prevent the light scuffs/scratches during installation/removal. Battery bulge? I don't know what you expect the side to look like but that's not bulge, that just the witness of the internal ribs/structure of the battery. As for the sticker, all APC batteries are slapped with a sticker with the APC logo. APC doesn't manufacturer their own batteries, they get them from a battery vendor - they're a UPS company not a battery company - and they slap a sticker on them to make them an official APC product.
Yes, see 2:30 or so, you only get that kind of bulge in sealed lead acid batteries after a year or so of them being in service - it's where the gasses inside the cells build up and have no where to expand to, being a sealed battery and all. Let's agree to disagree.
@@FluxLabsProjects That battery is not bulged. It is concave in between the ribs. Looks exactly like my old APC back-ups battery. The bottom of yours is more scratched than mine but it probably just slides around during manuracturing. It's not for show, so they don't control that. It's the terminals that would show multiple use. Yours look quite pristine. A battery capacity test would be needed to say that there's anything wrong with the battery. The label looks the same as mine but min's not crooked.
As this is a lead acid battery there are various "levels" of voltage one can trickle charge the battery at. My findings are that APC choose a partially aggressive level (+15V for a 12V) lead acid and while that usually benefits everyone you can see the expansion in the battery where internally generated gas cant escape.
Please explain a) the silver label placed over original manufacturer’s text on the battery, b) all the excessive scratch marks and c) the expansion marks in the plastic casing where it's been overcharged. I appreciate you might be seeing this for the first time in video and not in real life, but the battery shows all the marks of a used battery.
@@FluxLabsProjects I think some people don't comprehend or don't want to comprehend. But i'm completely with you. APC, as far as i know should be a "reputable" brand! This should not happen and it's not okay!
@@FluxLabsProjects all APC batteries have the silver label and they have done that for at least 20 years. TBH I don’t really see much here to worry about. There is almost zero chance a better made in 2007 would still hold charge 8 months after charging.
I just watched a video teardown of an APC backup that had loud internal arcing. The culprit? The power supply transformer was wound with aluminum wire. Since you can't solder aluminum the external leads were wrapped around the aluminum transformer coil ends and globed with solder in an attempt to hold them in place. Very bad and dangerous idea. Shame on APC...!
The case is likely older but it might have a new battery... I have had 5 of these units in various power sizes, and never had an issue. I pre-buy spares because they do wear out over time . That is normal.
Latest apc's 2023 all of them and I mean all of them... suddenly start beeping ... 9 out of 10 they are in warranty and for compensation they sent you bigger model. I will never buy apc again. Started testing some Legrand.. will see how it goes
02:37 £150 is that all..? I've just spent £2300 on a new UPS, although I must confess it's a bit bigger than yours, 3000VA but we've got a lot of stuff to power that needs to stay up 24/7. TBH we've used APC UPSs for years here, and have only ever once had a problem, and that was after 5 years of continuous use, and we give them stick here..! Never come across one with a used battery in it though, that is weird.
APC is really reputable brand. You can not judge the batteries by scratched box. If you think they are old, go ahead, measure them. If they idd dont comply with APC battery standards (which are high) then complain to the seller. I believe APC has a recycle program, they take old batteries, use boxes, discard cells and replace them.
Dude, my APC UPS died after 4 and a half years, transformer in it had aluminum wires instead of copper, aluminum just melted over time. Plus, the battery I got in it when I bought it was the cheapest possible China knock off battery that died literally 2 days after the 2 year warranty... (How convenient)
@@Tomipolus I feel your pain and I am not saying you did not have such experience. But it seems odd. Every single APC product I have seen opened (myself or in vid) had thick wiring, robust construction and well thought out architecture. Their packages contain all sort of things, mounting HW, cables, documentation, drivers, support related materials. And they stick to their support as well. Shit happenz but this seems like you had some APC knocked off.
So, used batteries should be sent to a junkyard somewhere in Africa, ensuring your internal components remain shiny and scratch-free rather than refurbished, right? Who cares about the environment, especially when it's far from where you live..
Mine works fine and has done for 3 years so how you can call it a scam from a reputable company is beyond me, you haven't even plugged the thing in and you a ranting, seriously.
I wouldn't buy anything from Amazon if you paid me. I saw a BBC documentary on how they treat their staff and another one on their insidious data mining operations, one senior guy from the company said it was their aim to build a comprehensive database of everybody on the planet, whether they use Amazon or not. They also drive small businesses out of business; one guy featured had his own line of motorcycle clothing he was selling. He wanted to change suppliers, Amazon said no, and by the way we own the brand now. Can you believe it..? I closed my account on the spot after seeing that. Amazon is the archetypal evil corporation 🤬
You did mistake the title of your video. Should be, Never buy from this store, it's a scam. The problem is not with APC, it's from where you did buy it.
@@FluxLabsProjects Yes, of course from Amazon. Many buyers send back what they buy. Amazon will not tell if it's that the case. Some of the products they "sell" are sold buy other stores, using Amazon services. All the online stores now do that. The issue you did encounter have nothing to do with APC/Schneider.
@@FluxLabsProjects Yes amazon is bad, do a video on how they scam other sellers with their amazon basics products.. thats a different discussion though..
Honestly these batteries are false economy. Every dam week I'm getting call outs to replace these batteries because UPS is making loud beeping sound. One of the site has to have it replaced every 6 months. false economy
WOW.. This guy is not smart at all lol. so what if the battery encloser has wear on it.. My new car I bought had 7 miles on it too.. func fact some one else drove it, test drove it too.. nothing is "new" live with it..
ok. you obviously don't know how they work. I bought one of those APC UPS from walmart and it's perfectly fine. Don't judge a product by one faulty system you bought. Not all of them are bad.
Sure, but when i buy a new car, i expect it to come with new tyres, not tyres that are already half-worn. If it said in the listing on Amazon or in the instructions "these UPS come with certified, capacity tested second hand batteries" i'd be more understanding, but when it's listed as "New" i expect new parts.
It wasn't "one" faulty system. He bought the exact same one and the same problem occurred! APC is know (at least that's what i thought) to be a reputable brand. I'm looking to buy my first UPS and was thinking of buying an APC. I might still get one to see if it is indeed like this as well. Though i will need a bigger one because of all the tech that i'm using. Still, i hope it will be fine.
Maybe someone did a return and stole the new battery, swapping in their own used up one.
Delete this comment. You're giving people ideas.
@@kevinschwart1028people are doing this unfortunately. Happened to me and people I know. Buying the pro and normal version and sending the pro back with the normal version inside. If u don’t know the product you would never know 🫤 then the next customer who buys the product gets something completely different.
@@kevinschwart1028, this is nothing new. Not proud to say, but I used to do similar types of things, like peeling the serial sticker off broken PS2 and sticking it on a new for a refund from where I bought it from. I don't do tthese types of things anymore, but people that do these things, do them. People that don't, typically try unsuccessfully. I know people that have done wilder things back in the 90's. Mine was in the 00's. The com[pany needs to just check their returns better before sendintg them out to other new buyers, if that's what is happening.
Yes, this sounds exactly what happened.
Make your flash memory and battery purchases in person or from a first-party vendor whenever possible
Most new lead acid batteries are recycled from older used batteries, at least in the US that's how it works. This might be the case in your country as well
It's possible but it'd have been nice if it was listed with a reconditioned battery.
Recycling is done by taking out the lead mesh - for that you need to crack open the sealed plastic case which is ultrasonic/heat welded, thus destroying it.. Not likely to be reused cost-effectively (sticker removal, wash, manual inspection for cracks..) the battery is not recycled into a new battery, just raw materials and disposable waste.
Strange indeed. I bought my 1500GI Unit in 2021 and have had no issues and the battery backup works great. Maybe its because the battery is different?
Do you test it for a few minutes every year or so?
In order to get a pure sine wave you need the APC Smart-UPS or APC pro models
If the battery's been used it's probably down to the specific store you bought it from or its supplier and not APC (the manufacturer) itself... If you didn't buy it straight from APC then how do you know they did this?
Thats a reconditioned battery, as many are now
That batterery is not used. The scratches will be just because you have such a mass with the lead and shiny plastic where it has been handled and transported. The so called bulges are no sign it has been used.
Have you shown this to the manufacturer? I found them helpful when I bought one of these & it wouldn't work - they re-issued a new one straight away & Collected it Didn't notice an issue with the battery?.
It didn't occur to me to reach out to APC as I purchased two UPSes from APC and they were both like this - so it is no mistake.
I think you've misread the battery built date, @3:50 you can see 200714NV21 - I think it's batch 2007, build 14-Nov-2021....I might be wrong but I am sure it's not from 2007. The condition does look odd though, but perhaps during the ongoing raw material issues we've experienced since covid, perhaps they're using poorer quality plastics or just not taking good care in the factory.
How do you know that the battery has been used before testing? What was APC's response to your comments?
The battery is divided up into 6 segments each holding a cell, so produces 12V when all connected in series. When batteries are used, each cell off-gasses slightly. In a sealed battery there is no serious problem, but because they're sealed, the gas just expands the plastic case. The more the battery is used (primarily overcharged), the more gas and bulge. What I'm pointing out in the video is that you can see the bulges in the plastic case of the battery, therefore it can't be a new battery, and I'd expect to see a new battery in a new product.
We just replaced our serverroom UPS system with APC's. All are SmartUPS X3000 Rack models from APC and all had bent components, batteries not fitting correctly, crooked screws, even rust and signs of moisture in one of the boxes
My parent's got one of these for my mum's office PC. It came with the battery completely discharged and even after charging for days the battery would only supply the load for about 10 seconds. Have been using a cyberpower UPS myself and have no such issues.
Though i have no experience with APC's products, one thing i found suspicious is that attached quality-check certificate - I've seen similar instances but on refurbished products.
Additionally - that awful alignment of the sticker on the battery makes me doubt it was put on like that in the factory.
That's pretty normal for APC, every one I got had QC certificate attached that way. Not sure about the battery sticker.
1. Never buy electronics from unauthentic stores.
2. The product could be replaced by the deliverers. (You don't know whose hands the product passed through when it got to you. This problem can happen at ANY store. There are not honest people everywhere.)
3. Even after production, errors and defective products may appear that have passed the inspection filter and are then sent to the stores.
4. Points 2 and 3 are true for EVERY SINGLE store.
That battery doesn't look any dissimilar than any other new battery and doesn't look used at all. A used battery would be dirty, more severely scratched/scuffed up, have terminals with wear marks (scratches) showing they have been previously connected, and typically but not always have corrosion around the terminal area. Those "scratches" are nothing more than handling, installation, and shipping artifacts - the battery isn't firmly secured in the battery bay from movement nor is there anything to prevent the light scuffs/scratches during installation/removal. Battery bulge? I don't know what you expect the side to look like but that's not bulge, that just the witness of the internal ribs/structure of the battery. As for the sticker, all APC batteries are slapped with a sticker with the APC logo. APC doesn't manufacturer their own batteries, they get them from a battery vendor - they're a UPS company not a battery company - and they slap a sticker on them to make them an official APC product.
Yes, see 2:30 or so, you only get that kind of bulge in sealed lead acid batteries after a year or so of them being in service - it's where the gasses inside the cells build up and have no where to expand to, being a sealed battery and all. Let's agree to disagree.
To be fair the battery is inside and shouldn't have any signs of dust, scratches on the outside are normal because it moves around in shipment..
@@FluxLabsProjects That battery is not bulged. It is concave in between the ribs. Looks exactly like my old APC back-ups battery. The bottom of yours is more scratched than mine but it probably just slides around during manuracturing. It's not for show, so they don't control that. It's the terminals that would show multiple use. Yours look quite pristine. A battery capacity test would be needed to say that there's anything wrong with the battery. The label looks the same as mine but min's not crooked.
How do you over charge a battery? Shouldnt the battery turn off after it fully charges?
As this is a lead acid battery there are various "levels" of voltage one can trickle charge the battery at. My findings are that APC choose a partially aggressive level (+15V for a 12V) lead acid and while that usually benefits everyone you can see the expansion in the battery where internally generated gas cant escape.
How do you know even that's not new, almost all battery's have scratches from manufacturing.
Please explain a) the silver label placed over original manufacturer’s text on the battery, b) all the excessive scratch marks and c) the expansion marks in the plastic casing where it's been overcharged. I appreciate you might be seeing this for the first time in video and not in real life, but the battery shows all the marks of a used battery.
@@FluxLabsProjects than I would lett this thing go back to the shop and if happening again I would buy a other brand.
@@WaschyNumber1 I had two, nearly exactly the same. As i explain in the video, i'd have returned them if they were for my personal use.
@@FluxLabsProjects I think some people don't comprehend or don't want to comprehend. But i'm completely with you. APC, as far as i know should be a "reputable" brand! This should not happen and it's not okay!
@@FluxLabsProjects all APC batteries have the silver label and they have done that for at least 20 years. TBH I don’t really see much here to worry about. There is almost zero chance a better made in 2007 would still hold charge 8 months after charging.
is it normal that ups is discharging even when none plugs of devices are connect?
Yes, battery power is still required to run the inverter circuit even if no devices connected.
@@FluxLabsProjects it's not good. Thanks.
@@yevhen.tkachenko That's pretty standard of all UPSs on the market.
@@FluxLabsProjects Yes, you’re right, but I thought that ups can use as power bank.
@@yevhen.tkachenko You can, you just have to turn it off to stop the inverter draining the battery.
I just watched a video teardown of an APC backup that had loud internal arcing. The culprit? The power supply transformer was wound with aluminum wire. Since you can't solder aluminum the external leads were wrapped around the aluminum transformer coil ends and globed with solder in an attempt to hold them in place. Very bad and dangerous idea. Shame on APC...!
The case is likely older but it might have a new battery... I have had 5 of these units in various power sizes, and never had an issue. I pre-buy spares because they do wear out over time . That is normal.
Latest apc's 2023 all of them and I mean all of them... suddenly start beeping ... 9 out of 10 they are in warranty and for compensation they sent you bigger model. I will never buy apc again. Started testing some Legrand.. will see how it goes
02:37 £150 is that all..? I've just spent £2300 on a new UPS, although I must confess it's a bit bigger than yours, 3000VA but we've got a lot of stuff to power that needs to stay up 24/7. TBH we've used APC UPSs for years here, and have only ever once had a problem, and that was after 5 years of continuous use, and we give them stick here..! Never come across one with a used battery in it though, that is weird.
APC is really reputable brand. You can not judge the batteries by scratched box. If you think they are old, go ahead, measure them. If they idd dont comply with APC battery standards (which are high) then complain to the seller. I believe APC has a recycle program, they take old batteries, use boxes, discard cells and replace them.
Dude, my APC UPS died after 4 and a half years, transformer in it had aluminum wires instead of copper, aluminum just melted over time.
Plus, the battery I got in it when I bought it was the cheapest possible China knock off battery that died literally 2 days after the 2 year warranty... (How convenient)
@@Tomipolus I feel your pain and I am not saying you did not have such experience. But it seems odd. Every single APC product I have seen opened (myself or in vid) had thick wiring, robust construction and well thought out architecture. Their packages contain all sort of things, mounting HW, cables, documentation, drivers, support related materials. And they stick to their support as well. Shit happenz but this seems like you had some APC knocked off.
So, used batteries should be sent to a junkyard somewhere in Africa, ensuring your internal components remain shiny and scratch-free rather than refurbished, right? Who cares about the environment, especially when it's far from where you live..
If I'm buying a new UPS I expect a new battery. Old batteries should be recycled domestically. But, i suppose I'm also wrong about that too.
Mine works fine and has done for 3 years so how you can call it a scam from a reputable company is beyond me, you haven't even plugged the thing in and you a ranting, seriously.
It’s called recycling. These unit are not the exspensive lol
That’s why you don’t trust idiots see when I go to Amazon it if I see anything fishy I won’t buy but it has a certified store like for example Xbox
I wouldn't buy anything from Amazon if you paid me. I saw a BBC documentary on how they treat their staff and another one on their insidious data mining operations, one senior guy from the company said it was their aim to build a comprehensive database of everybody on the planet, whether they use Amazon or not. They also drive small businesses out of business; one guy featured had his own line of motorcycle clothing he was selling. He wanted to change suppliers, Amazon said no, and by the way we own the brand now. Can you believe it..? I closed my account on the spot after seeing that. Amazon is the archetypal evil corporation 🤬
Click bait
It's a free world, you're free to believe what you want.
You did mistake the title of your video. Should be, Never buy from this store, it's a scam. The problem is not with APC, it's from where you did buy it.
From Amazon?
@@FluxLabsProjects Yes, of course from Amazon. Many buyers send back what they buy. Amazon will not tell if it's that the case. Some of the products they "sell" are sold buy other stores, using Amazon services. All the online stores now do that. The issue you did encounter have nothing to do with APC/Schneider.
@@FluxLabsProjects Yes amazon is bad, do a video on how they scam other sellers with their amazon basics products.. thats a different discussion though..
@@FluxLabsProjects Yep. See my reply above. Amazon is the archetypal evil corporation, wouldn't use them if you paid me.
Honestly these batteries are false economy. Every dam week I'm getting call outs to replace these batteries because UPS is making loud beeping sound. One of the site has to have it replaced every 6 months. false economy
WOW.. This guy is not smart at all lol. so what if the battery encloser has wear on it.. My new car I bought had 7 miles on it too.. func fact some one else drove it, test drove it too.. nothing is "new" live with it..
you can always find new batteries and buy a new
I bought a new UPS.. i expect a new battery not one that's been ovecharged for years already.
@@FluxLabsProjects understandable.
@@FluxLabsProjects Exactly! I find this very sketchy!
ok. you obviously don't know how they work. I bought one of those APC UPS from walmart and it's perfectly fine. Don't judge a product by one faulty system you bought. Not all of them are bad.
Sure, but when i buy a new car, i expect it to come with new tyres, not tyres that are already half-worn. If it said in the listing on Amazon or in the instructions "these UPS come with certified, capacity tested second hand batteries" i'd be more understanding, but when it's listed as "New" i expect new parts.
It wasn't "one" faulty system. He bought the exact same one and the same problem occurred! APC is know (at least that's what i thought) to be a reputable brand. I'm looking to buy my first UPS and was thinking of buying an APC. I might still get one to see if it is indeed like this as well. Though i will need a bigger one because of all the tech that i'm using. Still, i hope it will be fine.