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Help full video , BUT What the Difference Between assigned followers for the ticket and Add Team Members inside auto Assigment Option !!! Thank you
Adding a contact as a "Follower" to a team's tickets results in that person receiving updates when a ticket is created, updated, or rated for that team.Users can only be assigned tickets if added as a "Team Member"
Help full video , BUT What the Difference Between assigned followers for the ticket and Add Team Members inside auto Assigment Option !!!
Thank you
Adding a contact as a "Follower" to a team's tickets results in that person receiving updates when a ticket is created, updated, or rated for that team.
Users can only be assigned tickets if added as a "Team Member"