SLA Policies | Odoo Helpdesk

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In this video, learn how to create and apply Service Level Agreements to a Helpdesk Team.
Other lessons related to this video:
28.a Helpdesk Team Set-Up
28.f Helpdesk Reporting
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[@peacedets]

Why deadline is 4 days and not 2?

[@Jose-Odoo]

It is 16 working hours for 2 days :)
So essentially a ticket started on a date closer to the end of a work week could push it to the following week. I hope this helped.