Google Ads Account Suspended - Suspicious Payments
ฝัง
- เผยแพร่เมื่อ 12 ก.ย. 2024
- If your Google Ads account is suspended for suspicious payments, then there are a few things you will want to look into.
It's never fun to have your Google Ads account suspended but rest assured that this video will give you some key points for understanding what's causing the issue in the first place.
All you need to do is take the information in this video and apply it to your Google Ads account to help determine what might have caused your account to get suspended for suspicious payments.
If you are still stuck after following the steps outlined in this video, you can get help with reinstating your Google Ads account below.
Get help with Google Ads Account Reinstatement from our partners over at StubGroup: link.missoulas...
Get help with Google Ads Account Reinstatement from our partners over at StubGroup: link.missoulaseogeek.com/google-compliance-help
Dealing with Google is an absolute nightmare. Their customer service is by far the worst I have ever encountered. Appreciate the video.
You are not alone my friend but I'm glad you found the video to be helpful!
same experience
it is most dictatorial company in the world. I hate this company as existaence.
This has happened to me To
FB is the worst
My account is blocked for suspicious payment, my request is still under examination, for more than 5 weeks now. I did not make any payment I had just created my account... Do you know why it is taking so long to process my application? What can I do? Thank you.
Yeah, the Google Ads support team has been decimated by COVID and they are having a hard time dealing with the flow of support requests. So, I'm not sure there's too much you can do other than reply to their confirmation email and ask if anyone has reviewed your case.
This is incredibly frustrating and so, so very bogus! I do not have 2 Google Ads accounts. I have only 1, and used legit payment information, so their "suspicious payment activity" error is crap. Total crap.
Yeah, I couldn't agree more. For those who are doing everything right, there is a chance that your billing info is actually compromised. So, if you believe that you are suspended for no reason, you can submit an appeal saying that your billing info was compromised and they should be able to help you get back up and running if your billing info was indeed used in a different account in a malicious way.
If that's not the case, there's a chance that the Google Ads bots mistakenly flagged your account due to something they saw as "suspicious" which is something new that has started happening after COVID decimated their support staff.
This is what happens when a company become huge, customers are no more Kings, they are slaves...
I sent an appeal and they still rejected me. Their support team is HORRIBLE! What is even worst is that the rejection email said I "STILL" violated their policy when that wasn't even the reason I got suspended. I replied asking what I did to violate their always changing policy, and how it related to my payment, and all they did was RESEND the same rejection email. It made absolutely no sense. They explained nothing to me and helped me with absolutely nothing!
Yeah, that sounds about right. It's actually against their security policies to tell you why your ads were suspended. If they told you that, people could just reverse engineer their suspension systems and get around them. So, they do it to protect the platform but it's certainly no help to those of us who deal with this kind of stuff.
same here
Same they declined me in less than a minute multiple times I ended up having to use my little brothers account
hi any update about this? i recently got mine suspended and i somehow got outstanding balance in my google ads which i didnt sign up for
Same here. Their "reason" is simply not given. I watched this video, which was great, and now I have an idea of what might possibly be wrong. WHY couldn't Google have simply said, "hey, we think this payment is being used elsewhere"? Too stupid, I guess.
How do I fix this issue if I’ve never used google ads and it is telling me my account is suspended due to suspicious payment activity. I’ve sent them the appeal form multiple times and no one is getting back to me it’s frustrating
Well, in that case, one of two things is happening most likely. Either, your billing info was actually compromised and someone has tried to use it in another account at some point, or your account got flagged by a bot for something it didn't like. Either way, you'll probably have to work through the Ads Support team in order to get this issue resolved.
I keep getting the suspicious payments alert and when I appeal nothing happens, I’m told I still am in violation. I don’t have any other accounts with my card as It’s a brand new card. Could it be my Wix promotional codes?
If they are telling you that your account is still in violation of their policies, then there's most likely something else at play. Your account will need to be in alignment with all of Google Ads policies in order for them to reinstate your account. So, normally there are some other secondary issues that are preventing your account from getting reinstated when you get that message back.
is google ads account suspension a big problem in this business?
It's a big problem on all of the major advertising platforms out there today. So, it's not as if this is only happening with Google Ads.
I need help badly I've been going back and forth with google about running ads over 2 months because every time i appealed that took another 5 plus business days for a response that was not very detailed at all . I've even made sure the video Im running the ad on is completely clean ( visual and audio ) to make sure I didn't violate any of there terms and conditions .
Can you please help me figure this out or help me out?
please I would really appreciate it
I would recommend going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
Hey,
please help me I am kind of in big trouble. So some Indonesian guy got into my account, put in a master card, and now google would take every month money from me. I can't remove the payment method, I can not edit it or anything! I got all of his information but I don't know if they are fake...
Thank God google suspended my account because they found something strange as you mentioned in your video.. but I still don't know if I have to pay and I can not delete the Google ads account or deactivate it.
And the big question is HOW!!
I am asking for your help so please help me :(
Update, i got this alone :)
but thank you anyway 😄
Yeah, it's a good thing they have this policy in place and I'm really glad you were able to get things fixed. Cheers! 👍
Omg I had same situation
Technically its not breaking their terms of service - yep we all know that, but google choose to have no manners and act like animals towards people they refer to as partners - instead of dealing with people with manners and consideration - the way most people were brought up.
Absolutely, they suspended my ads account too for absolutely nothing wrong and for unknown reasons!!!, all the communication they sent to me is generic and they never explained what is wrong???
This was very helpful. Thank you bro! I've been building custom ads for one particular clients channel, and this exact thing happened. The ads were running great! Lots of views, lots of new subscribers, then out of nowhere - BAM! Suspicious payment activity. Made 0 sense! But this is very enlightening.
Sorry to hear that you had to go through that but I'm glad you found the video to be helpful!!!
Hello, my account was suspended last year because of suspicious payment, and I don’t know why. I only have one Google Ads account and it was suspended after the first time I try to advertise my TH-cam video. I tried to appeal, but they only reply to me that my account still violates their regulation without letting me know what exactly is wrong.
You can get more in-depth help here: link.missoulaseogeek.com/google-compliance-help
Hi i sent an appeal for how many times and it's a nightmare until still suspended for only small amount they suspended my account
Yeah, they don't mess around with suspensions.
I don’t know what to do. I’ve tried everything you suggested. I sent them copies of my drivers license, credit card, credit card statement, business license, a notarized letter explaining everything about my account activity and they still say that my payment activity is suspicious for some reason
Well, they probably said that your account is still in violation of their policies. Sometimes, even if you have shown that you are not violating their suspicious payments policy, there can still be other issues in your account that are a violation of Google Ads policies which will prevent their support team from reinstating your account.
@@MissoulaSEOGeek I will never understand how the people at Google can be so completely stupid. They ARE completely stupid, because it's not rocket science to actually explain to someone what they did wrong.
I have created New TH-cam channel and my Google Ad account has suspended my account, and whenever I try to reach customer service they ask to fill appeal submit form .
Only issue is the time I try to submit appeal the page get hanged and I m stuck there as after clicking ‘submit appeal’ it’s always happens so in these case how my account will get recover ? I read many facing same issues at community post at Google ads .
If you can be helpful surely it will genuinely appreciated.
You'll probably want to call the Google Ads support number and let them know about the issues you're having with submitting the form. Here's their number: 1-866-2GOOGLE (1-866-246-6453)
I dont even made any payment because never run ads. Trying to find what they address, but had no luck. Thank you for the video
It sounds like your account was probably flagged by a bot for something that was out of the ordinary.
thank you for this explanation! this is so frustrating!
Of course, I'm happy to help!
How loge does it usually take to get answer from google?
It's hard to say. I've been hearing stories of it taking over a month to hear back from Google Ads support due to COVID but I'm sure it varies from case to case.
Hi there thanks for the video I done everything you have said in this video 3 weeks ago and still no response from Google ads, my appeal still says in progress and I’m not able to raise another one because I have an outstanding appeal. Do they usually take this long to reply ?
When you submitted the appeal, they should have sent you a confirmation email saying how long it would be until you would hear back. If it has been longer than that timeframe, you can reply back to that email and someone should take a look at the ticket for you.
@@MissoulaSEOGeek They send an email? Mine was a month ago already and haven't heard anything from them even after multiple follow ups. I have not done anything on the account yet but the difference is, I use Paypal for my payment instead of direct card. Is that making a difference with their response?
@@giz6679 You should still be able to provide a PayPal statement showing the purchase on your account. Were you able to do that?
Their support team is an absolute nightmare, my account is still suspended even though I already paid my unpaid balance. Already submitted literally hundreds of appeals for 3 months already, still no luck.
It can be a tedious process but feel free to reach out here for more help: link.missoulaseogeek.com/google-compliance-help
I have never used / created Google ads account.
Someone hacked and created my account on 2nd of September, and today it got banned because of suspicious activity.
I checked and changed my google password.
Someone from Indonesia had added his payment info and added me as a user.
I am a student and I don't have any bank account/ payment info. So both happened.
Can you tell me what should I do to remove him and get things normal?
I've liked and subscribed your channel! :)
As you're replying to every comment I hope you'll help me too!
I'm sorry to hear that! In the event that your account is compromised, you'll want to reach out to the Google Ads support team directly. They have a whole procedure that they go through when an account has been compromised.
@@umairfakhi2756 Thanks so much for subscribing! You'll need to reach out to Google Ads support and report that your account has been compromised. Here are the steps to do so: support.google.com/google-ads/answer/9355975?hl=en
Hey bro, After two appeals I still have an issue with them and not opening. FYI, my acc is totally new, an no payment yet. The $20 manually canceled too. and even deleted two of my videos and checked my address and send them the statement for them to check everything is ok. But I am totally confused where I am standing after 15 days no result. Any idea?
There are a lot of different factors at play here. So, it's hard to say exactly what's preventing your account from being reinstated without having access to the account.
Hey missoula i was just going to do that open a new ads with the same cc. Because this guy cannot link my ads with the GMB. It has 2 different e-mails. How can i fix it
You can add new users to both accounts. So, just add a user with the same email to both the GMB account and the Google Ads account. Then you should be able to link them up.
I have a client who's facing this issue and has asked me to help. Would it be against any circumventing TOS if I set up his campaign under my account and he pays me for the ads?
Yes, if you are advertising the same business but in a different Google Ads account, that will get you a circumventing systems suspension. It's not something I would recommend. You are better off getting the original account reinstated.
Hey man ! My account was suspended hours after starting my first campaign, the only thing that i found to be maybe wrong is that my information on the google account (name, address) does not match the info in my google ads account (name, address) is that it?
What do you mean by the Google Ads vs the Google Ads Account? Are you referring to Gmail or Google Workspace or what type of Google Account exactly?
I created many google Adsense account because it shows account suspended due to suspicious payment.
But I cannot delete those accounts. I can only deactivate them. Is that ok??
Yeah, it's not really possible to delete a Google Ads account but canceling a Google Ads account has much the same effect, only it's reversible.
Hey thanks for the informative video. I’ve had this happened to me and I think it’s cause I am using my Philippines credit card while I’m in the US. I reached out to them few weeks ago but never heard back and I’m still suspended. Do you recommend that I call them through phone ? Thanks 🙏🏼
You can always give them a call and see what they say. It's worth a try as they may have someone look into your ticket.
Hello your google already fixed? From PH too
Hello, I only have 1 google ad and they suspended my account when I changed my payment to my business credit card. How do I fix this? I did a appeal
You can get more in-depth help here: link.missoulaseogeek.com/google-compliance-help
It doesn't work for me, I use different card on different acc still get suspended. Already send appeal form it's been like weeks and I don't hear anything from Google. The worse case is when my team use the other members' acc with their own payment Google took like ages to run our ads despite of being eligible, and this morning that account got suspended 😭
I would recommend going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
I can create a new gmail account for google ads. Its a new website and new debit card. I never use before. Once i finish all the setting of google ads after 2 mintues got a mail your account is suspended ( suspicious payment )
What's that problem ???
There could be a number of things causing that to happen but it's hard to say without being able to take a look inside your account.
the address info on payment profile need to same with registred with bank information or cant add current address?
**or can added current address.
Yes, your address in Google Ads should match your billing address.
I was hoping this video would be helpful. I only have one google ads account and I've been suspended for suspicious payment activity. I've sent proof it's me and google has permanently suspended me.
Yeah, they started flagging accounts with bots which has led to all sorts of issues. What was their reasoning for prominently suspending the account?
@@MissoulaSEOGeek that after their investigation - and my proof, they have determined I've violated their ad policies. Which I haven't.
@@CorrieSommersLuxuryRealtor Oh, do you mean it said that in the response email or does your account say it's suspended for circumventing systems?
@@MissoulaSEOGeek In the response email: Thank you for waiting while we reviewed your account suspension appeal. After reviewing your case and taking your feedback into consideration, we've confirmed that your account was and still is in violation of our Google Ads policies. As such, we will not be reactivating your account. Please don't create new Google Ads accounts, as these will be suspended too. When we suspend a Google Ads account, the suspension applies to the account owner and any current or future linked Google Ads accounts.
@@CorrieSommers Ok, that's the generic response they send you if they review the suspensions and don't see that the account is fully in alignment with their advertising policies. That doesn't necessarily mean that you are still in violation of their Suspicious Payments Policy or that you are permanently banned from the platform. It could be that they have now verified that you are the owner of the card on file but your account is violating some other policy and until the account is fully in alignment with 100% of their advertising policies, they will just keep sending you back that same reply email saying that your account is still in violation of their policies (they can't tell you which ones though for security reasons).
How I recover my ads account if my account violated the unacceptable business practice policy and how how I resolve it and what is the main reason please make a video
I would suggest going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
Hey pal I submitted a request just wrote I don't know why. It's been two weeks and I cannot resubmit a better response. Thanks
When you submitted the reinstatement request, you should have received a confirmation email that says how long to expect before hearing a response. If it's past that time frame, then you can just reply to the email and let them know you still haven't heard anything back. Usually, that will trigger a response but let me know if it doesn't.
I have tried several times to appeal. still not successful. maybe trying to change the billing address will make my account active again.
If you get the issues with the Suspicious Payments Policy violation resolved but there are still other violations in your Google Ads account, they will not reinstate your account. So, at this point, you may have resolved the Suspicious payments issue but something else is in the way. It's hard to say without actually looking at the account.
Hi there. I created my first Google Ads account and linked my PayPal account as the only payment method. Then I created and launched my first campaign and immediately got flagged as being suspended. I raised an appeal, but they take their sweet time to react to it. I also have no clue what I did wrong. The only thing I can think of is the fact that I've used a different email address to set up my Google Ads account, to the email address that is linked to my PayPal account. Could this be a reason for flagging, and if so, can I change this Google Ads account to match the email address to my PayPal email account? And would that lift the suspension?
Yeah, there can be a lot of different factors that go into these suspensions being that they are mostly being given out by bots not. So, it's hard to say what's going on without looking at your account.
Same problem today and yes I did the same thing. My Google account ad is different as well than my Paypal. I figured that out but they wont let me change it.
@@dr.lindalikely did you got your account fixed ?
did you got your account fixed ?
@@sachinshajan8066 hi there, yes eventually I got it working again. But it has been so long, i don’t know what did the trick to be honost. Also I have moved on from the Google Ads now, so not using it at the moment
I used PayPal as the payment method. Is that the reason my account was suspended?
It’s my first ad.
That shouldn't be an issue unless the PayPal account has been used in another Google Ads account.
Brother thank you so much
Add a thank you button . You saved this worked same night got unsuspended after 3 months . I love u
Hahaha that's so awesome brother!!!!! Glad the video was able to save you some trouble :)
Definitely need help reinstating my account. Tried 3 times with no success.
Sure, you can always get more help with account suspensions here: link.missoulaseogeek.com/google-compliance-help
Thank you for explaining this!
Glad it was helpful!
What if I have MULTIPLE google accounts using the same billing info and only ONE ad account?
How do you mean exactly? Like accounts for Google Play or Google Workspace?
@@MissoulaSEOGeek a personal account for Google Play and Google Drive and stuff and then acount for Google ads
@@phanx0m924 But all those accounts are using the same billing info, right?
@@MissoulaSEOGeek not sure about the billing info. there's only ONE complete Google ads account. Lots of people do that, so it's probably not that. And my appeal was rejected even after removing that card!
Yeah, there must be something else that they are not happy about which is preventing the account from getting reinstated.
I have a question, i have two accounts on Google ads, on first one i started campaign, i add my credit card and then after 15 minutes my account got suspended, i only add my card on first account, on the second i didnt even start any campaign. Information on these 2 accounts were diffrent, i dont know what to do
You can reach out to me directly through my website for assistance: missoulaseogeek.com/contact-us/
Great video! My new google ad account got suspended the moment I added the same credit card I used for the other account. I just wanted to create a new one for my second business. Appealed but haven't received a response after 2 weeks. What to do next?
Have you tried reaching out to the Google Ads support team to see if they have finished reviewing your appeal yet?
@@MissoulaSEOGeek Fortunately they unsuspended my account the same day I wrote this comment 😁
@@speedcoresg4616 That's awesome, congrats!
Bro could you please tell me what did you provide them as a proof in the appeal so they unsuspended your account
Thanks
I just got this email and I’m scared. I finally got enough subscribers and viewers to get paid and got that message when I applied for the program. I filled out everything they asked and followed all the rules but still got that message. Is it because I don’t have any payment methods on file? I didn’t need one until now, so that’s why I never set one up. I’ve been working so hard on this and to get an email that my stuff has been suspended is scary.
I'm sorry to hear about your situation. It's possible that not having a payment method on file could have triggered the suspension. Adding a valid payment method might help resolve this. I recommend reaching out to Google Ads support directly for assistance. Hang in there!
hello. thanks for the wonderful explianantion . my question is if i create a new gmail and then new google adsaccount and use the card on the new email and google ads account, will it stil be suspended for suspiious payment in the new e mail account please?
Yeah, with the suspicious payment activity suspension, it's focused on your billing card and billing address (aka your billing information) and less on the email address used the create the accounts. So, if you want to set up two Google Ads accounts, you'll need two different payment options such as two different credit cards, a credit card and a bank account, a credit card and a PayPal account, etc. Does that make sense?
@@MissoulaSEOGeek OK OK I understand and thanks very much for the explanation. I don't have only one card though. And it's a visa debit card and it the card am facing suspicious payment problem with. So if I was to cancel that account and start a new one and in the place of billing address I change the info. Will that work?. Because I have just that card and can't get another for now. Or if there is any other way I can go around it the suspicious payment issue .I would really appreciate your help about it. Thank you
@@bryantstunnaentertainment7897 Well, if you start trying to get around their policies then you'll probably get hit with a Circumventing Policy Suspension with is much more difficult to reverse. Were you able to figure out why your account was suspended for suspicious payments? Is it possible that someone actually stole your billing information and is using it in another account? I would always suggest starting with trying to reverse your current suspension before looking into other options.
@@MissoulaSEOGeek hello .thanks again for taking the time. I think I was hit with the suspicious payment because because I had had 3 previous account that had that billing system suspended.
1) the first account for counterfeit product. Since I was trying to run an electronic retail store for a client who retails Apple and Samsung product .
2) the second account was for circumventing policy after I figured out what I had wrong with the counter felt issue.
3) then third was for suspicious payment issue.
It so frustrating given u finally learned what you did wrong and when I finally built and proper campaign, I got hit with the suspicious payment issue. I really don't know what to do now. Since am not understanding the appeal system and how long it will take. If there is any way u can help I will really appreciate it
@@bryantstunnaentertainment7897 Well, it sounds like your best bet at this point is to get the account reinstated that was suspended for suspicious payments. Did you try filling out the reinstatement request using the process that I outlined in this video you commended on?
Just question hope you answer me, i have google ads account, can i use it for multiply store and marchant center is this good or well effect the campain
Technically speaking, you're allowed to use one Google Ads account to advertise as many businesses as you choose. Doing so shouldn't hurt the campaigns.
I just got a message that I have debt for google ads. I didn't created account but somehow I have it, and my address and credit card number were wrong. How should I delete or fix this.. Anyone got problem like this?
It sounds as though your information may have been comproised. Here's an article that explains what to do in the event that your account is compromised: support.google.com/google-ads/answer/9355975?hl=en
Hi. Thanks for the video. I have few questions pls.
1.) Please concerning the address, which address is advisable to use, is it my current location address or the address on my bank account?
2.) Must the card I'm adding be the same with the gmail address name (i.e. if I use my friend's Gmail to run google ads, must the card I'm adding as billing info be that of my friend too or it can be any other available card?)
3.) If I have used my laptop to add billing info and google suspended for suspicious payment, can the same laptop be used to re add billing info again for another fresh ads?
I will appreciate your response sir. Thank you.
I would recommend going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
if in my account has such a label like ' *Your account is suspended We've detected suspicious payments in your account* ' , can I run my ads?
If you are seeing that message, then you won't be able to run ads until the suspension is lifted.
Idk what's going on and what's google ads I woke up qnd I found suspension mail, What's that?? Is this affect at my TH-cam earnings?
Are you saying that your Google Ads account was suspended?
Hi, thank you for your video. I'm working with a USA client from Venezuela, using my google account and my client USA credit card. As far as I know there is no other use of that credit card for another campaign. They suspended my account for payment suspecious activity. Which supporting info should I send in the appeal? Thank you very much
For more in-depth help with account suspensions, I would recommend going here: link.missoulaseogeek.com/google-compliance-help
How long can it take for Google to respond?
It really depends upon the situation but normally within a week or two you should hear back from them.
When I initially wrote them, they replied with:
Hi,
Thank you for waiting while we reviewed your account suspension appeal.
After reviewing your case and taking your feedback into consideration, we've confirmed that your account was and still is in violation of our Google Ads policies.
As such, we will not be reactivating your account. Please don't create new Google Ads accounts, as these will be suspended too. When we suspend a Google Ads account, the suspension applies to the account owner and any current or future linked Google Ads accounts. | This is completely frustrating, so I just followed your video and hopefully they will see the payment I have on my account is the same payment on the bank statement I just sent to process the payment on their end. Google is a nightmare to deal with in the sense, you'd think for how large they are, they would have a customer service number for people advertising on the platform. To send out this message with no warning or feedback before closure of the account is intimidating on so many levels. I will give you thumbs up, but hopefully they will reinstate my account after I followed your advice on this video.
Yeah, that means there's likely something else going on in your account that is causing it to still be in violation of their policies. It may have nothing to do with the suspicious payments at this point, but your account has to be in alignment with all of their policies for the suspension team to reinstate your account.
Any update mate?
I set up my account, paid the $50 deposit & was flagged for suspicious payment? Makes no sense & this is my only & first account.
Yeah, their support team has been greatly impacted by the pandemic which has pushed them to start using algorithms to suspend accounts automatically. So, at the end of the day, there could be a number of reasons why your account got suspended.
Can you help me ? How much is the fee to recover?
@@youngdagger5300 Feel free to reach out to me via my website and we can talk further about how I can help you out: missoulaseogeek.com/
How to know you have multiple accounts? All I know is that I use card doing google pay but not 2 ads account
We'll typically have people search for "Google Ads" and "Google Adwords" in all of their email inboxes to see if they can find any emails relating to other accounts they have from the past.
Does google ads accept visa credit card as primary payment? i created my first google ads account with my first campaign and not even 10 seconds it gets suspended immediately for suspicious payment. 50 dollars was added to my card and it was cancelled immediately and the next day that transaction on my card when i checked my banking app disappeared. the only transaction i see right now on my google ads account was "manual cancelation" or something like that. I already made an appeal and got a reply from them but they still said I'm violating their policy even though i don't know what i even did. google ads support doesn't tell you how to fix it.
Yes, they do allow you to use Visa credit cards. It sounds like a bot may have flagged your account and you're correct, their support team can't really help with this.
Nice video bro, my account too got suspended for the same,. As my card was not accepted to put ads i used my wife's card. The money got deducted, ads started and the same day got account suspended. I appealed many times showing proof its my wife account with same address as mine, contacted google ads team its nearly 8 months , I only get automated reply "still under violation:. Just want to know if i add any new valid bank accepted credit card and then appeal whether it might help? just asking for your suggestion.
It sounds to me like your account is probably in violation of some other policy which will prevent it from being reinstated even if you verify your payment information.
@@MissoulaSEOGeek my account got suspended the day I used my wife's card and got email for suspended for suspicious payment activity
@@AeralPaul Right, what I'm saying is that even if you verify the payment method at this point, if you're account is in violation of some other policy that has nothing to do with suspicious payments, the Google Ads team will not reinstate your account. Does that make sense?
@@MissoulaSEOGeek yes understood...thanks
@@AeralPaul Yeah of course, happy to help!
Brother thanks for the guidance but I have not done any payment yet with the account that has been suspended (Let's say Account A). I started my 1st campaign on account A and the same moment it was suspended so no payment was done from my card.
But my another account (Account B) is attached to the same card and i have purchased 3 times from Google store on account B.
So should I attach those statements of transections done for account B in case of suspended account A?
Thank you!
Well, it depends on the situation. Feel free to reach out to me through my website and I can better help you that way: missoulaseogeek.com/
Hello! This was my first time creating a Google Ad, and I created a couple accounts just to test it out under the same email. I added my credit card to one, but then wanted to swap some keywords and couldn't go back so I created another account. When I finalized that account, I added the credit card again and deleted the drafts I was setting up. When I went to the page to explore my campaign it said I had been suspended for suspicious payment activity. When I try to use the verify feature or appeal it says my account is fine, but I still have the notification saying it was suspended. Would you have any advice on what I should do about this?
Feel free to reach out to me directly through my website here: missoulaseogeek.com/contact-us/
@@MissoulaSEOGeek hello! Just an update I ended up getting the notice and was able to submit an appeal. I made a mistake as I had created another account and it got suspended. But they reinstated that one I think because they could verify our payment method. But now I still have the originally suspended account which is also cancelled. Can I leave it like that or will Google eventually flag it?
@@katrinalo8624 If you have a suspended account, you're still technically not allowed to advertise on the Google Ads platform. So, it's up to you if you want to risk it or just try and get the other account reinstated.
the same thing happened to me. DId everything work out ?
@@VestaLock They ended up suspended it again, and I am having trouble reaching someone. It also got changed to circumventing instead of suspicious payment
Will our existing ad stop running if account is suspended due to suspicious payments policy 😮😮
Yes mine stop running but now I have great reach all my ads are runing all thanks to SmartEthics who helped me put
SmartEthics can help you chat him up
Do all my google ad accounts need to be under one email ?
Not necessarily. Are all of your Google Ads accounts meant for different businesses or are they all for the same business?
Hi, google had suspended my Google ads Acoount due to suspicius payment. The suspended account is new, I did not make any transaction on it, so I can not proof for Google any balance statment on my Credit. I have 2 problems, first that the same payment method is used on another Google Ads account. The second, I discovered that I entered wrong country in the Payer Details, I am living in Germany and I entered before USA. I do not know how to fix these problems. In the first problem I do not have any balance statment, and in the second problem, the country or Region is not editable in the payment profile.
Ok, I would recommend going here to get more indepth support with Google Ads policy issues: link.missoulaseogeek.com/google-compliance-help
What are you saying. Am just starting for the first time and they saying all these. They are too strict
sir this broblems happenede to me and the reason that i make to today
2 google ads acount making one mobile nimber and 1 credit card so how can i solve?
I would recommend going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
I’ve watched your video and noticed that the address wasn’t the same, so I’ve changed it, and now my question is, do I need to appeal to Google, or can I contact them directly through phone to get my account and how long do I need to wait until they unsuspend my account.
I believe you'll need to fill out the appeal form in order to have them review the changes. If you try calling them, they will likely tell you the same thing.
Sir how many days to reactivate if it is circumventing policy issues
Well, that's considered an egregious violation and is going to be a bit of an uphill battle. Sometimes you can't recover from that sort of suspension at all. It really just depends on what policy was violated and to what extent. Do you have any idea why they suspended you for circumventing policy?
all I did was redeem Google gift cards and purchase upgrades for dating apps and they suspended me which doesn't make any sense because the dating app is in part of the Google Play Store and still is. The thing is I don't have a credit card on my Google Play account yet they're claiming that I have violations of terms of service and I can't get that back which doesn't make sense because everything else in my account works fine the only problem is I just can't pay for anything I have a few bucks on my Play Store but cant use it for premiums apps
Did they specifically tell you that your Google Ads account was suspended because of the Google Play Store issues?
@Gentlemaninpa did you get you problem fixed? I have the same promblem with google play apps I cant make any payments. I been wating waiting for my account verification for almost 2 months
Tell me, how difficult is it to learn advertising?
I mean, that's a pretty broad question but if you're talking about Google Ads specifically, it takes a few years to get really good at it if you're in Google Ads working on campaigns daily. Does that answer your question?
@@MissoulaSEOGeek Thank you for reply!
@@lesliewalsher7517 Yes, of course! Happy to help :)
What would I do if someone is using my information on a different AdSense account?
I would recommend reaching out to the Google support team about that. They should be able to help you.
I have tried reaching out to you via e-mail but have not yet received a response. Looking forward to connecting with you regarding my Google Ads suspension.
Any good news?
@@aaronsempa5820 yes I was able to get my account unsuspended shortly after this post!
@@laurensilva7648 So happy to hear that you got this figured out!
how can i remove my credit card information from all other adsence accounts so that i can make a new one and put that information in that account and use it.please help me
I believe you're only allowed one Adsense account per person. So, not sure this is really possible.
Can I ask is it possible to reactive this account or open another one? Thanks!
If your account has been suspended for suspicious payments, then there's a process you'll have to go through in order to get the account reinstated. If you have one account that's suspended, you are more or less banned from setting up new Google Ads accounts until you get the suspended account reinstated. So, I would suggest not setting up any other Google Ads accounts until you get the suspended account reinstated.
Hi thanks for the video
i need your help i ha have multiple client's and running ads but got my account suspended due to suspecious payment activity now i have 32 accounts suspended
i have tried everything used different cards and laptops me
I would recommend going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
Thank you for this helpful video, google ads suspended my ads account for unknown reasons, we are fully legitimate business and I use my own credit card and bank account for payments, until now they send me messages saying that my account is violating the policies, but without simply explaining what is the issue, so far I’m not aware of any thing wrong with the account, could you help
I'm sorry to hear about your situation. Ensure all your account details are accurate and compliant with Google's policies. Sometimes, misunderstandings happen. Contact Google Ads support directly for a detailed explanation and further assistance. Hope this helps!
Hello, Thanks for this perfect video. So, I want to prove to google ads that I am real person. I wanna share some card and company docs photos with them, how can I add photos to appeal form ?
There should be a section at the end of the reinstatement request form where you can attach files. Is that not showing up for you?
@@MissoulaSEOGeek I had filled the form quickly at the first time, cause I was shocked. They made revision and decide to keep still as suspended. So, I filled a new form, and I was allowed to add documents and photos. Thank youuu, I still try my chance
@@burcugurlen Ok, I'm glad you were able to get those documents attached. Hoping that you have success this time around!!!
@@MissoulaSEOGeek I had filled a new form and I wrote very detailed message. I added my company docs, credit card and driving licence photo to prove that I am a real person and there must be something wrong. They revised and reply that still my account is against the rules of google ads :( I dont understand what is the logic, what it he suspension reason and what is the solution 😢
@@burcugurlen Yeah, it's against their policies to share specific information about your suspension as doing so would compromise their security efforts. As such, you just have to keep guessing at what the issue is until everything is resolved.
Great information for beginners like us.accept my gratitude to unknown friend.
Glad you found the information to be helpful :)
I only have one Google Ads account. I got suspended because my cc wanted to verify it was my purchase. How do I fix this? The appeal is taking forever... :(
I would recommend going here to get more in-depth help: link.missoulaseogeek.com/google-compliance-help
Everything is different but same website, is it ok?
How do you mean? Are you saying that you have two different Google Ads accounts with different information that are running ads to the same website?
@@MissoulaSEOGeek Yes.... Then in this case, what will happen or will be considered from google side???
@@codinginsight2715 Well, if you are going after the same keywords in two different Google Ads accounts that point to the same website, you will probably get your accounts suspended for violating their double serve policy. It's not something I would recommend doing, that's for sure.
@@MissoulaSEOGeek Sorry for my late reply, I meant my account is suspended and I will create a mew ads account (which google cannot link to the suspended account) but I will be promoting the same website I was promoting in the suspended Ads account, will there be a suspension if they see the SAME website being promoted in a different Google Ads account?
@@ahmedalzomor8404 Well, first of all, if your Google Ads account is suspended, that means you're not allowed to set up new Google Ads accounts. If you try doing so, the new accounts will get suspended and you might even get hit with a circumventing policy violation which is really difficult to fix. In the event that you do manage to set up a new Google Ads account, if they see you running ads to the same website as one of your accounts that's suspended, your new account will get suspended as well. Essentially, the website you were running ads to in the suspended account is banned from Google Ads until you get your account unsuspended.
hello could you help me understand why am I suspended since I am making lots of changes on my site
It's hard to say without looking at your account but you can get help with Google Ads Account Reinstatement from our partners over at StubGroup: link.missoulaseogeek.com/google-compliance-help
I did the appeal and it just take too much time, over two weeks... I sent again an email and the support on their chat and on the phone is not very useful... they told me I need to wait or to submit another appeal. they can't tell me anything besides that. my suspension become from suspicious payment to "Circumventing systems policy" and now they telling me that I have 2 suspensions to resolve wtf? I even didn't touched the account just played with it for simulation and learning the system.
Yeah, their support team is very overwhelmed right now and so they are kind of taking the shoot first and ask questions later approach. At the end of the day, they are just trying to protect their platform from bad actors, and unfortunately, that negatively impacts people who are using Google Ads the way it was designed to be used.
My account was suspended and could not fill out the reinstatement form because I didn't have a web page to add to the form so I had to type a make up web page, also I now have been waiting for almost 10 days with no resolution. Try to contact them .... It's terrible, it's a disaster, run forest run !! Unfortunately I highly don't recommend google ads. It's really sad. My time was wasted. You are warned !! Don't recommend it. No cust service will help you.
So sorry to hear that they put you through all of that!
If I want to have 2 different websites running with the same company/bank, how would you do that? Can I have 2 accounts under 1 manager?
You would just do that by running ads to the two different websites from within the same Google Ads account. So, just use one Google Ads account instead of two and that will prevent any issues with a second account getting suspended for suspicious payments.
Hello I need assistance from u
Ok, feel free to reach out to me via my website and I will be happy to help you: missoulaseogeek.com/
HI! Help me please! who is a profi here? my account was blocked. I ready to pay for help.
They have removed the reinstatement form unfortunately
Are you still facing the issue?
How do you mean exactly?
When I change the billing address on one account it also changes it in another. How do I unlink the accounts??
Are your accounts suspended? If so, then it may not work in your favor to change the billing addresses but in general, it sounds to me like you probably have one payment profile attached to two different accounts. So, if you were going to set up two different billing addresses, the two accounts would need to have separate payment profiles.
They ask for my social security number 😮😢 what you think
Hi! Google may ask for additional information to verify your identity and resolve payment issues. Providing your social security number can be part of this process. If you're unsure, contact Google Ads support directly for guidance. Stay safe!
Hello friend I need your help unsuspending my google ads account
Yeah, I sent you a follow up message on WhatsApp. Feel free to contact me there and we can talk more about helping you get your account reinstated!
Thanks for the video! This just happened to me today. I set up my first Google adwords acct. and ad (today) and paid the $50. As I was setting up my second ad (immediately after setting up the first), they suspended the account for suspicious payment. The $50 payment was cancelled and returned to my bank acct. I'm finding out now that I wasn't supposed to use "trademark keywords" in my first ad, which I did. Not sure though that that would have triggered a suspicious payment notice and suspending of my account? I think they would have just declined the ad?
There could be a lot of different things going on. Ever since COVID hit, the Google Ads support team has been reduced greatly and now they are using bots to flag accounts. So, if the bot saw something that wasn't quite right, it may have flagged your account even though it seems like you didn't do anything wrong.
Hi Phillip, this exact situation also happened to me a week ago. In my case, I didn't intend to create 2 different Google AdWords accounts. My personal gmail defaulted as the email account when I was creating create the google ads account. Upon realizing this, I switched to my business gmail. Weird though I didn't add my card information to the first account that was created. My ads were reviewed and came back approved so I don't think I used any trademark keywords. How did you resolve your suspension?
Thank you so much for this video I want to know that might if I used new credit card in Google ads but I transferred money by account that get a suspicious account. I want to know that my new credit card will be suspicious or not? I have to change?
Well, do you have any other Google Ads accounts that are using the same credit card?
@@MissoulaSEOGeek maybe have.
My accounts it has been suspended because I use to different credit card
Were you able to get your accounts reinstated then?
what if i actually removed the cards from the old suspended account(S), and cancelled the Google ads account(S)?
will it then work if i create a new Google ads account using the same card, in theory google doesnt have my data anymore.
But i was always curious how does google know if i create a new account? Is it based on IP address or Device used?
or literally it's based on the payment info you mentioned which is the name etc?
Technically speaking, you're not allowed to create any new Google Ads accounts until you've resolved the original suspension(s). If you need more guidance, feel free to reach out to me directly through my website here: missoulaseogeek.com/contact-us/
Hey. I find Ur video very helpful. Can u pls walk me through how to write the appeal so that Google will approve me?
Thanks, much appreciated! That's something you would need to hire me as a consultant to help with. Feel free to reach out to me via my website: missoulaseogeek.com/
I had a lot of cards on file and didn’t even know it.
Yeah, that's more common than you might think!
Does Google have a customer service phone number?
It should be this: 1-866-2GOOGLE (1-866-246-6453)
How the flying fook is Google still in business holy shit I cannot absolutely wait until AI takes over and I don't have to deal with Google's bullshit anymore
Thank you!!
Of course, happy to help!
I added the email i used for my google ads account to my paypal account (you can add them in paypal settings) and remade my google ads account and it seems to have fixed it
What do you mean when you say you "remade" your Google Ads account?
@@MissoulaSEOGeek like i removed access/deleted it and made a new one with the same email
Edit: It actually got suspended again so i submmited an appeal, wish me luck