Insights By "YouSum Live" 00:00:00 Chris Voss returns to discuss negotiation 00:00:18 Influence of "Waste No Day" podcast on Voss 00:02:16 Voss's background as an FBI hostage negotiator 00:02:29 "Never Split the Difference" offers practical negotiation 00:03:35 Success without harming others is achievable 00:07:01 Importance of delivering quality service in trades 00:07:10 Don't cut prices; over-deliver instead 00:08:39 Referrals depend on delivering quality work 00:22:12 Self-talk is crucial after a bad experience 00:27:20 Labeling emotions helps in managing them 00:49:30 Using "no-oriented" questions creates safety 00:59:18 Collaborative negotiation leads to better outcomes
Insights By "YouSum Live"
00:00:00 Chris Voss returns to discuss negotiation
00:00:18 Influence of "Waste No Day" podcast on Voss
00:02:16 Voss's background as an FBI hostage negotiator
00:02:29 "Never Split the Difference" offers practical negotiation
00:03:35 Success without harming others is achievable
00:07:01 Importance of delivering quality service in trades
00:07:10 Don't cut prices; over-deliver instead
00:08:39 Referrals depend on delivering quality work
00:22:12 Self-talk is crucial after a bad experience
00:27:20 Labeling emotions helps in managing them
00:49:30 Using "no-oriented" questions creates safety
00:59:18 Collaborative negotiation leads to better outcomes