You should Charge Airbnb Guests For Damages - ALWAYS
ฝัง
- เผยแพร่เมื่อ 2 ต.ค. 2024
- Hot take: You can 100% of the time always charge a guest for damages or extra cleaning from parties, smoking, pets, etc. And there is a secret method to never have it negatively affect your reviews.
This is the only time that I have been this public about one of my secret resolutions systems from my 150 unit portfolio.
If you want mentorship from the best coach in the world you are on the right TH-cam channel.
If you want to transform your Airbnb business, subscribe. If you want my coaching directly. Book a call with my team.
classes.millio...
--------
Check out my courses.
classes.millio...
Host On Airbnb:
www.airbnb.com...
JOIN VRBO:
bit.ly/Join-VRBO
JOIN PEERSPACE
bit.ly/3HWe2g1
All The Rooms - Advanced STR Data Platform
analytics.allt...
I use Wheelhouse. Check them out:
www.usewheelho...
WHAT I BUY FOR MY AIRBNBS
kit.co/rakidzich
MY FREE Facebook Group
/ 442411303158530
Request a 1 on 1 call with me personally:
clarity/fm/venom
---------------------------
Join this channel to get access to my private coaching Q&A sessions with students:
/ @airbnbautomated
If you've been following Chris Choi, Chi Ta, Alexia Wright, Jorge Contreras, Tai Lopez, Brian Page, or any other influencer that teaches airbnb. Reach out to me directly for a FREE course.
#AIRBNB #REALESTATE #SHORTTERMRENTALS
Your content is so valuable. Don't bother with personal stuff or jokes. You're not boring by any means.
Thank you Sean your videos are the most comprehensive on TH-cam. Much appreciated
I don't find you boring at all! If anything, some of the videos are so long, I have to wait to find time to watch them. Very informative, even when then don't quite apply to my tiny 1 Airbnb. Thanks for what you do.
Awesome content as usual Sean, so glad to be a student learning all of this to not get screwed by the guest or Airbnb. I never thought you were dry but you are to the point and easy to follow 🎉
Don't go changin'. We love you the way you are. ☺️
It's interesting: I used to have a security deposit fee for each of my properties. About two weeks ago I was browsing my settings and realized that the security deposit is now no longer present. Additionally, when I sought to add security deposits again, the option was nowhere to be found. I call Airbnb customer support to ask them about this. The person with whom I spoke said, "You can't charge a security deposit." I explained that I used. She was oblivious to this issue. She was adamant that Airbnb never allowed guests to charge a security deposit. I didn't feel like arguing with her so I let it be.
One of your best videos since you retired. Tks
Wish we had a video like this months ago. Thank you for the awesome content.
Sorry I’m late to the party
I ve been doing airbnb almost from the beginning of the company. They had change so much n had become very difficult to pay us for damages. I have a bunch of bad experiences w them that weren’t paid.
Hey Sean, keep the videos educational and dry. I like them! I have learned so much from watching you and appreciate the detailed information you provide.
Airbnb is a nice company and treated Hosts very well especially when something happened from guests they helped a lot. I had a guest didn't pay my breakfast fee. I involved Airbnb. Airbnb even covered for me. But I don't want to abuse Airbnb's love. If guests' damages not a big deal, I always cover by myself and make Airbnb less works. Only if it is a big party or big damages, of course, I will do. I hope Airbnb can earn money with Hosts together, not Hosts put all responsibility on Airbnb only. I always pray for easy guests coming each week, away difficult guests. I believe Airbnb want easy hosts, too. Probably doesn't want to see hosts request money from them all the time just like guests ask Hosts for a refund and made you so worry.
Agree. Standing at other people's point of view
Most guests are very nice. My house's internet was shut down for 24 hours. Guests couldn't watch Netflix at night, but they were very nice and didn't charge me back for the compensation or refund. If guests damaged my stuff less than 50 bucks (about 5%-10% chance only) I always just let them go. Most guests absolutely knew they made mistake and will be so happy at the end when host forgives them. I am happy, too when guests don't write a bad review about Internet and instead say how good my house is. If I can ignore small damages each time, my anger gets less, my brain can focus more on fun things to do during the day and relax. I don’t have to spend hours, like a full time job, to think about Airbnb's guests all the day. It can make me love to do Airbnb more and host longer! (just my personal idea FYI. not support or against Sean or anyone's idea)
I just did some calculations. One of my Airbnb houses in Downtown Los Angeles during 2021.
Unexpected spending: Guests totally damaged my stuff under $50 was 17 times, 13.2%, I lost -$356.8 and I didn't charge guests.
Unexpected Earning: Guests canceled the reservation unexpectedly likes sick or emergency, 2 times +$849 which I took all money and didn't help them, plus Guests didn't show up, 12 days, which saved me about total $217 AC and utility fee count by average daily cost. Total earning +$1,066 and I didn't refund any to guests.
I felt I already earned a lot.
I am thinking about it. If I still charged guests these 17 times damages, which I need to take photos, file and run through the process, think about theses trash guests or revenge them that I have to spend 17 times x 2 hours= total 34 hours on my brain. If I do a part-time happy job $25/hour, I already earned $850 (2X more). FYI.
just my approach,
I'd like to use 20% time to earn 80% money.
Dealing with the resolution center is painful, for me, its kind of like using 80% of my time to earn 20% money back. I don't bother unless its major damages.
I did one time. I waited until the last min on day 14, 00 :03 min. I submitted my bad review and requested money from the guest. I knew the guest didn't have enough time to write a bad review back to me, I won and was happy. BUT I was super nervous, like a heart attack waiting. After that, I wanted to quit Airbnb and switch to Long-Term rental. I told myself, bad reviews or small damages are all fine. We are generous. Maybe I will earn 20% less in total but I also earn 80% more freedom.
Airbnb can be like Invisible shackles. I try to manage it so they no longer restrain me every day. I don't need to discuss Airbnb with my family every day every min. Airbnb is more like passive income investment for me. I like it better with less thinking, less worry. When I go outside with my kids, I enjoy all the time to see the beautiful world.
To Meing:
I changed my Airbnb App Icon to be the number "10" to remind me that for each guest message, booking, complaint, good, bad review, I must finish in 10 minutes and move on so I can stop thinking about it.
I keep track to see how often Airbnb interrupts my life, surprisingly, it is 114 times a month of, 16 bookings (7/2022). And average 1 time every 6.5 hours.
I wrote an app that will pop up a Spanish vocabulary word each time I get an Airbnb notification. After 3 months, I already learned about 300 words. It helped me change how I felt about Airbnb notifications, not just going to repeat thinking about Airbnb
You are fabulous as is. Great personality, channel is jammed with valuable content.
Thank you so much
Great post thank you! 👏👏👏
I literally just watched that video the day before yesterday. So I'm intrigued to hear your thoughts. (I typed this as I was still watching.)
Unfortunately, I had a disappointing experience with Airbnb's handling of host reviews. It seems that when false or inaccurate information is shared by guests, Airbnb does not adequately support their hosts. It's disheartening to see the platform prioritise subjective opinions over factual evidence. I hope Airbnb takes steps to address this issue and ensure fairness for hosts who are unjustly impacted by misleading reviews.
Love this guy.. that is all
Thank you for the videos as always. I'm also looking forward to the arbitration video.
So much great information. 😊
Is the arbitration video out yet?
Question, I thought that if there was damage, you had to report it as soon as possible to Airbnb particularly before the next guest comes otherwise they will deny it. This has been my experience managing high traffic properties. We have turnovers of guest checking out and then new guest checking in the same day so if we don’t photograph and immediately call Airbnb to report the damage and the next guest checks in usually Airbnb will just say it’s too hard for them to investigate because a new guest has already checked in and they can’t prove who caused the damage. This is, of course, if the guest denies it which they usually do in my experience.
Hi Sean, keep doing what you’re doing, providing valuable content. Jokes are not necessary. Thank you for all you do! God bless you.
so the punchline is basically wait for the guest to leave their review first, and then submit the air cover claim?
is it even necessary to reach out to the guest?
Sean, I love you just the way you are! Educational, deep, analytical! (dry?lol) I can't stand the other guy jokes, he loses me at minute 2. No time for that.
For small damages that are unintentional, such as a broken glass or plate, do you just count that as the cost of doing business? I’m still trying to get my systems in place and want to be prepare for as many situations as possible.
Looking forward to the direct marketing videos!
I actually prefer the "dry" to the point content delivery. You give us so much value in these videos so keep it up! I listen to most of your videos while doing other things so the visual content is not as important.
Great video, thanks. One thing: the background music sounds like my mobile phone ringing! Confusing feel I have to run and go check! 🙂
Love the content and presentation Sean. Question: My guest has not left a review yet, and probably will not. I started the draft for the Res Center/Air Cover, but do you suggest I wait til the 13th day of her checkout to submit it so that I meet the 14 dy requirement to file, and in hopes she will not negatively review me before her 14 dys to review are up?
Every time I watch any other YT channel on STRs, I always go "yuks." You're great just the way you are Sean. Thank you for all you do.
Hey Sean, very helpful video! I appreciate you sharing this information as the information and the flow of the conversation is extremely helpful and makes the entire process so much smoother. Thanks for all your efforts and being willing to share with all of us!
Great information. Have you ever used superhog to do an approved credit card deposit? I’ve been using it lately and this helps insure that our properties are also not being booked by a 3rd party.
Great info and I am tracking with you. On principal though, wouldn’t it be better for the guest to feel the financial consequences especially for the repeat offenders who don’t respect others’ homes?
I use the carrot approach like you suggest when I have damage worth pursuing, like $400 Egyptian cotton sheets. I do not bother guests about broken wine glasses or inexpensive items, my time is worth much more than that. Every interaction takes time and time is money, for me anyway.
Yeah I don’t think it makes sense unless you have over a certain amount of properties.
More DAD JOKES! I don't know what these other humorless hosts are talking about.
Ty
Just value is fine! No jokes nessessary. Thanks for your videos.
We just had our first meaningfully bad guest that caused damages. This was very helpful!! Thank You Sean.
Excellent video, my only trouble is some guest need to be called out. If a guest causes a large enough damage they should be reviewed as such to warn other host not to work with them. As much as I would like to have a 5 star review from every renter if one is trouble I would feel better about reviewing them as such. I still pursue my claim with them and airbnb but I am just as concerned about warning other host to avid them.
You can still leave the facts in your review. It doesn’t need to include whether they agreed to pay for the damage.
I really appreciate your videos.Thanks a lot.
Always? I don`t think so. There are some things that are not the guest`s fault. As well, things break and often when they get old. I feel it is the cost of doing business. Plus it has been in the news about hosts gouging guests for cleaning fees, we don`t need anymore bad publicity. I feel this is a very bad idea overall.
I am so happy I found you here on TH-cam. You are a true ho giver. I have learned so much from your videos, I am 71% booked after listing my property in about a week and a half. Blessings to you Sean. No wonder why you are doing so well with your Airbnb properties, you give from your heart.🙏🙏🙏.
Sean - how is Proper Insur going to pay anyone for small items like your video suggests when their min deductible is $1000 ?
I just emailed my proper insur Rep about this and he sent back “You would need to have property damage exceed your deductible, in order to file a claim. “
I will research this. Alternatively, you could use superhogs waiver program .
@@AirbnbAutomated thanks Sean. FYI I did confirm my above comment with 2 proper insurance reps I have policies with. Link to superhogs tip?
Criminal minds.
What is the cutoff point for "drafting" the resolution with photos, etc, without actually submitting it? How do you create and timestamp, but "save as draft"?
Can you still follow this process if you gave the guest a 4 or 5 Star review? I cannot see that the guest gave a review until AFTER I write the review. They did leave the suite TRASHED and I'm drafting the claim now. I will connect with the guest via airbnb chat with the "I hope you are okay" message mentioned, but when do I handle their public review?
A clear timeline would be helpful as it matters greatly.
At what point do you send the guest that message?
I know you draft the claim asap but at what point do you submit the claim?
At what point do you review them, if so?
I watched one video from that other AirBnB TH-camr and they sounded like a teenager (i.e. immature millenail) who had no idea what they were doing... throwing money buying every cheap property they came across trying to make a buck flipping over crap places. I clicked off after about 7 minutes LOL
Erbnb pays you
Racial profiling, greed, dishonesty of hosts ruined it
9 of 10 airbnb of my experience are bad
Hosts are not trained to provide customer service. Hospitality needs special and professional training, and people around the world no exception are losing ethical and moral values, therefore the guest and hosts will use their worst character to deal with anything, good faith in others is opted completely, and Airbnb management who sits somewhere in California has no control whatsoever
It is unlike a hotel or motel where guest and host and property in one place under control.
Airbnb is a good idea when people will start to behave. Not happening anytime soon!!!
No jokes- just info! Doing a great job!
How to complain about guest smoking inside the house ? The Airbnb will contact the guest ?
Fantastic and hugely valuable information! Thanks Sean!
Please no jokes, no funny graphics or gags. We're adults here running small businesses with big ambitions. We're not here to get entertained, rather looking for information and hearing experiences to improve. Keep it dry and get to the point please. Thanks
I really like your video style. I don't like all the fluff. Don't add Dad jokes!!
Let me ask when a guest has more yes than stated when do you charge them during their stay after their stay or after you get your review
Airbnb removed the security deposits months ago. The only way to charge it is off-platform through API-connected software (OwnerRez for example).
And Off-platform API based deposits are the ones that are actually real.
But airbnb still has their security deposit language in their TOS so it made it into the video
@@AirbnbAutomated Might be on the guest's side, on the host's side they clearly state that it has been removed.
If you’re using Airbnb as a guest, don’t pay any of this. Take it to court.
I don't care about dad jokes and other BS. What I do care about is it took you over a minute and a half to get to the point.
COMPLETELY DISSAGREE!! Robuilt was right. You can't sweat the small stuff in business. It basic customer service.
There’s no sweat to this. Easy as pie. So there’s no disagreement.
But no business owner will blindly accept an inefficiency.
I was denied a claim for $1500. One of the things I was told by Airbnb was that I was supposed to have talked to the guest first. There were a number of other things that I felt was unfair and I requested an arbitration and to this day a month or so later I have not been granted access to arbitration.
In another situation A guest brought a dog into my home which was not allowed. House rules stated that if pets were brought in there would be an additional $250 fee. Airbnb after some time only paid $200. In my communication with Airbnb, it seems clear they do not totally honor the house rules or feel it’s mandatory that guests honor those rules and fees. In spite of guest breaking the rules, you must prove actual damage with photos and prove that you have tried to work things out with the guest
Sean your channel is absolutely amazing and provides so much value. Your really making Airbnb more valuable by helping hosts with professional advice.
So we should turn on the security deposit feature?
I really need to speak with you very urgent.
He was talk and talk and didn’t help at all !!!
I got ripped a part on a Fb group for hosts bc I asked if I should charge the guest for a stained towel & pillows that my cleaner tried getting out but couldn’t.
I’m glad I didn’t listen bc it added up to $45, which I more than a night at my shared Airbnb
Hosts have so much ego about “their way”
The hardest part is when you don't have a way to know WHICH guest did the damage, many times. Like plumbing damage bc someone used those evil (non) 'flushable' wipes. Or other things that take time to appear, so you don't know who did it. Not to mention the number of people who cover up the damage they did so you won't notice right away (supergluing some art back together, or taping a piece of glass so that it isn't readily apparent).
Thank you for the info on the damage that IS obviously tied to a particular guest, though. :)
whats up with the tan though....? lol
When did you become Mel Gibson?
I wish this content had a date. Things change with air. Nonetheless, really good content! (Aug 9,2023) :)
There is an published date. That’s a pseudo usable timestamp
We charged them and they retaliated with 1 star review which dropped us from Super host . AirBNB said too bad.
Screen shot their original review before putting in a claim.
Does Airbnb still even allow us to set deposit? I don't see it anymore in my listings
Super helpful, and so timely as we are navigating through a claim!
Curious how to handle smoking, and lingering odors? Rules clearly state a fine applies but there’s not really an invoice for this?
There is an invoice if you also own a cleaning and remediation company
And if they don’t leave a review?
How do you require a security deposit? I thought they removed that option months ago.
There are still listings with it (legacy listings)
That was good stuff but honestly it just crystallized what I am doing and what I already knew. Nevertheless good stuff as usual Sean. I am curious how you translate any of these processes to Vrbo. That is where I am having issues. You can charge a deposit with them, but it seems anything over $500 for a condo is excessive. I had a child pee all over a new mattress. We have Waterproof protectors, but unfortunately since it wasn’t cleaned up for days it seeped through. Vrbo as usual told me outside of deposits it’s a me problem.
What do you do when you have damage outside or deposit amount on Vrbo. Unfortunately they don’t seem to have an aircover type of service. Your thoughts would be very valuable as I have been able to crack this code.
Mahalo
keep them bad jokes!!! great content as always, boss:)
Hi Sean!
Just catching up with your past videos, WHAT A GOLD MINE!!!
Thank you for your service SIR 🌞
I had hosts on AirBnB also try to stalk me and withhold my property that I left there. It was so bad I felt so unsafe that I had to leave my work station and go back home to work there. AND AIRBNB did nothing
Official Tissue
Can you post a video about how you deal with growing your business in emerging markets that are harder to enter into because of STR license restrictions?
I don’t think Airbnb have “deposit” in the additional charges section anymore? I think it’s now purely AirCover. They don’t include a deposit on a guest’s booking.
How do you deal with guests that steal? Do you still use the same outreach message saying you'll handle with Airbnb insurance?
Hi Sean, thanks for your video, you do not need to change your style as it is yours period . No need to "globalise" your attitude, I enjoy you as much as Rob as you 2 talk from a different anlge about the business. Complementarity is the game in my opnion.
They say to contact the guest for compensation first for 24 hours. If he didn’t pay or reply then Airbnb would “help”. Asking for that compensation from guest will definitely make them irritated and talking with guest in such a tone on Airbnb would look inappropriate to airbnb if they saw our chats.
Amazing and helpful info - thank you!!!
So do you recommend or not recommend having a security deposit on airbnb? That wasn’t clear.
Go ahead, do the jokes! 🤣
pfffffft!! All I ever get is "you're discriminating against me. I'm reporting you!"
Sean, Stay out of the SUN man.... its bad at that level LOL
I don't care about the entertainment keep giving the value. :)
Can I ask you what happens to the guest in these situations that hosts activate the aircover insurance? Will abnb reach out to them and make they pay for the repairment? Is the guest profile suffer any changes? In case the guest refuses to pay for the damage they caused? Thank you for your reply and help.
Spectacular content. This was one of your best videos yet.
And no, we don't care about your personal experiences or dad jokes.
Sean- Thank you for the content. Re: the security deposit issue do you believe that the guest is less likely to damage the property if they feel like they have some financial risk? Also, what percentage of listings DO charge a security deposit? In other words are we hurting our chances to get booked by asking for a security deposit?
All of this info is so incredibly helpful! When will you be starting your own platform so that we can move to it?
Thank you, that was informative and will help me tweak my resolution process.
Thanks Sean for sooo much insight that you provide yo
Excellent perspective and context on conflict resolution. Having the customer solve your problem is a great way to get buy in and resolution.
Thank you so much for all this content! it really helps me set up my listing! knowledge is also entertainment!
Does anyone use hourly? What’s your expedite them so far?
What do you do if the guest doesn’t leave a review?
Hey Sean, thank you for the video.
I need your help! Recently a patch of my yard got burned due to guests improper disposal of cigarette butt (which was an violation of my house rule of no smoking). I submitted my claim through Airbnb resolution, I got denied. What can I do to get the cost of damage back? I actually had sent someone out there to put the fire off, because my yard was smoldering after guest left. Airbnb denied all that.
You’ll have to take this to arbitration now that it’s already been denied
@@AirbnbAutomated Will you be able to walk me through how to do that? Thank you very much.
I am doing a day long event on this soon