Do You Know What the Salesforce Customer 360 is? (includes Product List)

Hey Salesforce Friends! 👋
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Timecodes
0:00 - Intro & Overview
0:41 - What is Salesforce Customer 360?
4:21 - Salesforce Product List for Customer 360
06:01 - Sales Cloud
06:19 - Service Cloud
07:13 - Marketing Cloud
07:49 - Commerce Cloud
09:25 - Tableau
09:49 - Mulesoft
11:56 - Slack
13:04 - Platform
13:50 - What is Salesforce Genie?
17:10 - Net Zero
18:21 - Learn More/Outro

[@casvandenbroecke4046]

Thank you for the great explanation! It was a pleasure te watch!

[@9lightsrecords]

Great video, great insights, no bs!

[@Emmanuel144]

BEST SALESFORCE CHANNEL! 😁
GOD BLESS YOU! 🙏❤️

[@AdamFoyston]

From Jesus himself! Thanks you! xx

[@mustafabaser1619]

Thanks for the great video

[@salesforcenow]

Great overview! This is much more applicable to enterprise companies, but everyone should be aware of how Salesforce is positioning itself as the go-to shop for any view between a business and their customers.

[@AdamFoyston]

Agreed! Thanks mate. :)

[@Hen_Passarelli]

Reeeeally useful video. thanks a lot

[@AdamFoyston]

You're welcome! Thanks for the comments :)

[@juliajurkowa3720]

Hi! Your videos are great and so much fun!
Can you also do a series for service cloud certification? That would be great!😊❤

[@AdamFoyston]

Great suggestion! I am actually Service Cloud Consultant qualified, but been a while since being in there, so will have to revist!

[@salesforce101]

Great explanation 👏👏

[@AdamFoyston]

Thank you! x Great looking channel by the way (although I don't speak Turkish!) great thumbnails and you come across engaging! Awesome work!

[@Emmanuel144]

Subbed with notifications!

[@AdamFoyston]

Thank you! :)

[@jmar_onair1427]

Hi Adam, I have a Salesforce Scenario for you. Hopefully, this is a good video idea.
Here's the situation. Let's say you create a Survey using Salesforce Surveys and for every new response that comes in, you want to create an event based on those fields in the survey. How would you do that setting up a record triggered flow? Your videos are great. :) Keep it up

[@AdamFoyston]

Hi there! Great scenario. My first thought would be to first ensure the you know where the data is going for the user entries (from the survey). Once in a record and field, you can use a Record Triggered Flow to look at the values in that record to 'do something' like the event you mention, e.g. a new task, an email, update a field. The key thing is to plan out how what it is you want to do on which field values and then build from there. :)

[@muchinakaranja1352]

Your energy is palpable

[@AdamFoyston]

haha thanks!

[@user-gx8yk7hx7i]

A useless platform, imo.

[@AdamFoyston]

haha - i guess depends on the aim/what you're trying to acheive, but I value a different opinion on these things. What's your go to for CRM/building a 'complete view of a customer' system wise?