This man just gave us financial advice, mental health advice, and just general life advice for free. That’s why he is the greatest technician that ever lived. Also that skeleton has paid for itself 1000 times over.
and the worst thing is that he is right. I need to change my work... I like some stuff I do... I really do like it. I started working pretty much in my 16... (8-15 shool 16-22 work - everyday ) I didnt work for money... no I worked for passion to learn something more interesting and to have fun while doing that. But now it is 20 years later (oh my god I am old) and you know what? I also need money. I also need to rest my soul. I am still able to have some time to help the old lady with a pc sometimes... she will always pay me something which I refuse and so I always got some apples, home made gingerbread and many others... it feels good and to be honest those are the things which I started this journey for. Mental health is important... I dont know why am I writing this here.... maybe I just dont want to talk to camera.
i owned a repair company in vancouver, bc. as soon as geek squad started up, i knew where the industry was going. i didn't even bother selling my business, i just shut it down and moved on. it was no coincidence that my physical and mental health improved drastically (for reasons that you mentioned). get a corporate 9-5 gig and enjoy the mental freedom (of not owning a business). computer repairs is way more fun as a hobby.
I'm glad you found a way out. The problem with me is I really, really, hate having a boss. My customers are my bosses in this industry, and being able to fire them is why I torture myself every day. TH-cam was the best decision I ever made. I get to share my experiences, make people laugh, and get paid for it. But I feel like we all go through the jealousy of our friends clocking out at 5pm and being able to do whatever they want for the rest of the day and night.
@@SalemTechsperts i have a seasonal job and when i dont want to go somewhere i just tell my boss no i dont want to go there. downside is i dont get paid if im not at work, but some places just arent worth it. makes me willing to stay knowing i can leave any time i want lol.
หลายเดือนก่อน +8
Man, same here . Owned one for 23 years, with my brother..... 1993-2016. Same path: didnt sell, just closed and got 9 to 5 job in 2016 and never looked back. Best advice: you want to start a repair shop? Dont. Keep the chin up, Greatest Technician!
Member the days where every place had multiple independently run TV/electronics repair shops? Going with my dad to pick up repairs and listening to him and the owner geek out about stuff provided a lot of the basic building blocks for any tech knowledge i posses today. Didn't always know what the were talking about, but it all sort of soaked in
Agreed on it being a fun hobby instead of a job. I was going to open my own place, but after moving to a new location due to having some of the same problems like Salem is mentioning, and then finding it there as well... and then again in yet another place moved to... I decided to just cut my losses on it. That's not to say there were only bad customers. There were good ones too, and it made me feel kind of bad to leave them behind to the wolves and coyotes out there in the tech space. But, they sadly didn't pay the bills either, so... something had to give. Still felt bad about it though. Again and again. So I figured if all I was going to get was a bunch of that BS with some of the nice ones now and then, but can't really control for the results of which I get... or make enough to make it worth it in the first place without it becoming my entire life... well; might as well find something else to pay the bills with. I find, or rather found, that the biggest problem the industry as a whole faces aside from right to repair; is the perception of the value of a PC device and repair of any sort in the first place by the customers. It seems pretty common in my area at least, that many seem to think these devices are like cars, half price as soon as driven off the lot. And to make matters worse, they seem to think that our labour should be minimum wage; when they can't even begin to fix any of it themselves the skill-less 64574rd$ they are. Okay, maybe not nice there for the nicer folk of course, but so totally apt for many of the rest. Not sorry to them, only sorry to the nicer. But that there is how it is. Look at how even now, I am having to make clear that there are nice folk as customers, but a majority are just not worth the trouble. Especially when they don't value the service at a fair profit margin to begin with. It would be a different story if the profit was actually worth it. But you also can't charge too much, or you become too expensive in comparison to the market prices of other shops and such. So there's a limit, and it's always in a downwards spiral due to competition undercutting each other. I think there needs to be some sort of concession between the entire industry, not exactly price fixing mind you, since that's not cool either; but a concession that we don't undercut each other at the very least, and don't shame more expensive places just to garner sales for our own cheaper places. I've seen that happen too, many times, when talking to other repair folk. "Oh, that place is so expensive. Why go there when you can get the same work done here cheaper?" My only response to that sort of thing has always been and always will be "Some places do the job right the first time, so they need to charge more due to less repeat business due to shoddy work." One in particular was charging less than minimum wage kinds of prices for his work. Of course he was getting all sorts of customers, because that's how people are. And one can't really blame them too much either, since saving a buck is always nice when you have so many other costs to contend with as well. But again like said before about stepping out of the industry; somethings gotta give. So, a few suggestions, based off the prices I see in my area for the professional shops, and the prices seen on ads on craigslist and kijiji and such. 1. No more set prices for set types of work. Fact is, what seems like one job, can easily evolve into being another, and now you have to justify the change in quote for the customer; or do the extra work free just to keep the profit of the original quote at least. Hourly prices only. 2. 50$ an hour, should be an industry minimum for any kind of repair place. Going under this is going to deteriorate the industries capability to support itself. Some might even argue it should be higher, but because others will argue lower, I decided on my own terms that 50$ is going to be a fairly reasonable middle ground. It keeps a person at least around or above inflation if doing the work solo, and provides enough profit for larger places to still be profitable provided their business model isn't hot garbage. If it is, then they'll have to charge more to stay profitable, or figure out how to not be hot garbage I guess. Example situation would be the types of places that have huge amounts of overhead when they don't need to have it in the first place; like ones that rent huge locations when they could instead be a small shop with employees that operate as contractors. I.E. Too much rent and bills due to choice of location. 3. Never quote less than 3 hours for a fix. Why 3 hours? Because most jobs will take 1-2 hours if the work is simple, but the customer is always going to take up time somehow otherwise, which increases the time taken for the fix to be finished. This is essentially charging them for being a nuisance. Then when they aren't, you can be nice, and give them a 1-hour discount. Is this shady? Maybe, perhaps, but honestly; I don't care. Thing is, people need to understand that they are not the center of the world, and that other people do have needs as well. One of them for technicians, is to be able to focus on the job at hand, so they don't make mistakes that could otherwise have been avoided by not being distracted by the customer. And I honestly believe that Pebkac situations should be charged more anyways, becuase they do not learn otherwise. This may not be a favourable opinion by some, potentially many, but again, I do not care. It is the enablement of these nuisance customers by allowing them to continue to be nuisances without any recurring consequences of any sort at all that makes the industry so hard to be in. 4. No more "You need to have this worthless A+ certificate to work as a technician" BS. When I, someone who only owns a copy of the text book for a joke, can out do professional shops in the quality of work expected for any price paid; I laugh at that certificate. Especially when they boast about having it. Fact is, much of the industry is built up by people who did not have these certificates. They did not have the degrees. They had a go get em attitude, and the willingness to learn more about their trade while building it up to be more profitable over time. A+ is just a barrier to entry that doesn't need to exist. If you can install Linux of any distro via the shell without any graphical interface beyond the shell; you can probably figure out how to fix a bloody computer. And if not, that's why the shops exist. Pay them instead. This is a very simple barrier of entry that almost anyone can figure out if they actually give a damn. If not, then they aren't cut out to be touching those internal parts in the first place, because they also won't give a damn about looking up any spec sheets, or best practices, or even a fricken guide. Anyways, that's enough out of me about it all. Probably too much by some standards, but oh well.
I'm a gunsmith, and everything you said is spot on even in the gun industry. Guns, like every other mechanical thing, will fail, and the average person needs a professional to fix it for them. Thats where gunsmiths come in. Like you said, customers will never beleive their gun failed because of something they did, and blame it on the store they bought it from, or gunsmith that fixed it last. They never blame the brand of said gun, the ammo they used, or the way they treat/handle their gun. I am fortunate to have only worked for someone else as a gunsmith and not have to deal with the complexity of owning and running a business. I have had customers tell me their gun is constantly jamming, and when I take it apart to see why, it's because it's fouled up to shit and has never been cleaned. I have had customers tell me their rifle can't hit shit, and when I get it to my bench, it's because the scope is loosey goosey (and then they say it wasn't like that before they brought it in). I have had to deal with a lot of dumb shit, and it really killed my passion for gunsmithing. Fortunately I have made it my hobby and now I'm a trucker, lots more money, and a whole different set of problems... like dealing with thise same customers as before, but now they are behind the wheel of a car cutting of my loaded semi, only to take the exit 50 ft ahead... I need to stop working in industries where I have to experience the average person's intelligence, or lack thereof...lmao.
@TheSugarWeasel93 Lots of gunsmiths have started doing cerakoating, which is quite profitable. Those who don't have specialized in other parts of rhe trade like checkering, wood working, metal working, and such to escape the basic repair crap and make more money. If I ever return to the trade, I won't be repairing people's modern guns, I'll be doing metal and woodworking, and repairing classic guns. Also want to become my own manufacturer one day. Would be cool.
@@alecmiller5296 I mean that works too, but i prefer leaving 3dprinted guns as my last ditch gun ngl. Better off getting a good quality gun from a good brand, and having that as your primary go-to firearm, and have the ability to print if needed.
"The worst mistake you can make, is to tell someone you are an IT guy" Been doing techsupport for over 30 ish years now. And this is true. Although, as i was helping my parents with their computer i am STILL happy to not have my brothers profession. He's a medic. "Can you help me? The computer is not working." "Oh hey. Would you mind looking up this weird blob on my random bodypart?" And that is why my brother always is allowed to ask me for tech support.
As a veterinarian and owner of my own small vet practice (in which I am my own secretary, accountant, only physician, customer service and IT) I really felt this video. Specially the whole fluctuating income and the whole not knowing what you can actually afford or not
My heart goes out to you. Probably one of the most underappreciated/romanticized jobs on the planet. I work with a Vet and when I was aspiring to become one. My collogues said one word "Don't". I don't know how you do it. I pray that the field will improve but it will just become corporate eventually....
I worked at Staples about 10 years ago in the tech department, I was a bad salesman, but I did manage to help some people with getting their computers fixed. The stupid thing is all they really do is to "Fix" the computer they hook it up to their network and their "Repair center" connects to the computer and does whatever they do. I had an elderly gentleman one time come in wondering why he couldn't hear his TH-cam play audio, simple fix, turned out he had the TH-cam player muted and he didn't know it, I got in trouble for not charging him to show him to unmute TH-cam. Another time a customer came in asking about her computer repair, I checked the notes, my tech couldn't figure it out, so I did a google search based on the error and it turned out the windows service for an audio thing wasn't starting with windows, Started it up, rebooted, error went away. She did pay for the service, but I absolutely hated when customers would come in to get their computer "fixed" and there would be almost nothing done and we'd charge $100's for doing nothing. Made me absolutely mad.
"we'd charge $100's for doing nothing" You took the time out your day and you interacted with that client. And another thing. You have to charge because if you don't charge they will call again because you didn't charge. I came to my senses a while back. Simple phone call..."pulled the answer out of my head...5 minutes" no biggie... have a nice day... no charge... then the same customer calls the next time they need a quick answer.. Then multiple that when you have 100's of clients over time.... then if you have a client who are lazy or just not that technical they call instead of simply looking the answer up themselves. Start adding up the 5 or 10 minutes here or there and before you know it you spent a couple of hours of time without and any revenue. Not counting they are taking you away from the work that pays.....So you are doing something Today's example for me was a LONG time client calling asking me if I knew anything about headphones. NOthing to do with computers. They have been coming in for over 25 years... Both are in their 80's. Wife can't hear so she uses headphones on her TV. THe husband didn't know how to hook them to the TV. Because I made exceptions in the past he likes if I stop over to help him. He made a point that he called the geek squad but they wanted like 99 for a house call and he can't afford that. "Could you just stop over for 5 minutes to see if you can figure it out?" It's never 5 minutes. Today I asked him to follow the blue tooth connector that is plugged into the TV and see if it's plugged into an audio port... If so plug the wired set of headphones into that port... He called 10 minutes later all happy because it worked. If I ran out there and said the service call was $99 bucks I would have heard "All you did was plug it in. How can you charge $99 for that?" But this video had a lot of truth in it.
Does *Malwarebytes CLI-scan*, that will be $240. This essentially sums up my time as an "IT" specialist at Staples. I often felt terrible about it, but it was beyond my control.
If I ran over to his place it would be in total about 35 minute drive time. And let's say I was there 15 minutes seeing this was a very easy thing to do. So 45 to 60 minutes in total. What do you think would be a fair price? And if the client knows upfront what the drive out is going to cost upfront why isn't it honest?
Jokes on you, the government has decided to force the company to make a "Better" formula. It's just as harmful to the environment minus 1%. But 50% less effective.
I grew up in my dad's computer repair shop. Going there every day after school and helping him even on off days really got me started on my career in IT and kicked off my life-long love of computers. His original business license was actually signed on September 11th of 2001. He stopped doing the PC repair around 2017 or so, said it was easier for the majority of people to just throw what they had in the trash and get something new than to repair it since cheap smart phones and tablets had become ubiquitous to replace the home PC. The computer repair shop is one of my most fond memories.
We share the same childhood man,except my dad went out of business in 2k15 and now he just works 9-5, almost 25 years in the repair industry and teaching the next gen of techs for nothing.
@@mach_888 I don't know if I would say it was for nothing. If he spent that time imparting skills and knowledge to others I'd say he made a positive impact in their lives and set them up with a greater chance of success in any technical field. Just because the PC repair field changed doesn't mean he couldn't have pivoted to an adjacent industry. Lots of other technician fields out there that are still alive that take very similar skills. As for my dad: he changed the shop to sell vapes on one side and started building escape rooms on the other side. He's a creative guy who always has a hustle.
Further to my earlier comment I thought I'd say that I've stopped the repair business now, I'm 56, and have retired but I actually found a part time job gardening and it was the best thing I ever did. My physical and mental health is far far better, the money ain't everything but I'm comfortable and have no worries but it took a lot out of me getting to this state.
I worked at Best Buy as a Service Tech before the Geek Squad acquisition. Then for the next 7 years as a Geek Squad tech, 2 of them as the DCI(supervisor). The prices that were charged for basic services were insane, totally working on the mentality of 'where else are they going to go?'. I did whatever I could to help customers within my means, but being in a college town, we were always insanely busy. Sometimes quoting 3 weeks for in-store repair. Our store was referred to as "Restore Monkies" as we would offer more reimaging than virus removal due to the turn-around time involved. I had always wanted to start my own repair business, but the repairability of the "disposable" tech hitting the market in the early 10's stopped me. That and kids. Sometimes I miss the craziness. Sometimes.
after 21 years of artisan job, i’m mentally and physically tired. i understand you perfectly, dude! anxiety,”from this moment it will be your problem forever”, i need it for yesterday…
I can relate to almost everything you say. I run a computer repair business in the eastern part of the Netherlands. Everything you mention is so recognizable that I’ve even watched your video twice. I wish you all the best and always greatly enjoy your videos. Keep up the good work!
Car mechanic here. Same with cars. I touch it, whatever happens with the car from there on was my fault. I make a oil change, two weeks later the radio dies: My fault. Tire flat. My fault Aircon stinks, my fault. So I feel you there but we keep on working. Also same with friends: Hey can you look at my car. Can I come to the workshop, just something quick. I really got to supress that and I usually don't do work for friends and family. Or only hidden so they won't know. Once I had the car from my mother in law and did a few things on it while I used it. Some maintenance stuff and changing some minor things that were broken.
I was 20 years in laptop repair and even now people say "I've got a problem" or "could you look at this quickly" and it's always for free because you know the person or they're family. My dad was ringing me every day with some problem or another and in the end I had to say "Dad, I'm trying to run a business and don't have time to spend an hour or more on the phone with you every day." People don't think sometimes what it's like to keep being asked to spend your time working on their problems instead of seeing to your own.
My dad had the same issue, he started his career off as a mechanic, shifted to auto-electrics and then finally to woodworking. When I was a kid, we always had the neighbours knocking the door for his help, my uncle was terrible for it too. Any issue with his Porsche, he’d get my dad to try and fix it to save himself a few hundred pounds. And my dad always felt bad saying no, so no matter how busy he was, he’d always try and help
the good ol "you changed my cabin air filter and now my tire is flat," or "you rotated my tires and now my low beam is out" theres too many people looking to get a refund, free services, and too many people that got burned by someone else and think something will go wrong after a repair. i hate talking to customers and dealing with them when they're angry and don't make any sense, but this is why i try to make their day when i do. even if it's just changing a lightbulb in the lane, or replacing a wiper blade. someone has got to make change, even if it's a little.
Same way in auto collision repair. Just less money. Glad i got out a few months ago. I miss it at times but feels good not dealing with that set of problems
hey i was wondering is it worth becoming a mechanic nowadays , i am going to settle in central europe maybe france or other neighbour countries, so is it worth pursuing my goal to become a mechanic there (i am 18 btw)
21:07 I was a cable guy for the biggest ISP in the country for 6 years, and it nearly killed me. Especially during the pandemic when everyone was doing everything remotely, my life as the customers' punching bag was hell. Immense pressure from both customers and my employer, lack of parts, supplies and the time to grab them and organize, it's a miracle I was successful at all given the cards stacked against me. I thankfully was in therapy, and my state's law allows for paid mental health leave. If it weren't for that, I wouldn't still be here. I work in a datacenter environment now, which is much less stressful- because I don't have to deal with customers. Props to you, and thank you for talking about it.
It gets bad man. Anytime I stream anything or even comment, it's an immediate barrage of IT questions like I'm a Google Search Bar. Just look at any of my videos and you'll see them.
Best not to ask anything about IT questions, which explains a lot on how much you go through in repairing computers. All that stress and toll really eats you up. I respect what you do but no thanks to ever running a repair shop as its too much.
I feel you. I stopped repairing 3 years ago and just focused on helping friends and family. I started in 1982 after meeting an oldtimer who sold and repaired electronics at the fleamarket. He passed away 12 years later and left me all his equipment.
Just brutal. In general people really only care about themselves. The one thing I can do today for you is make sure my tablet is running your TH-cam videos today, all day until I go to bed tonight. I appreciate what you do and the effort that goes into your channel. It might just be an extra source of income for you, but it helps a lot of people and brightens their day. Cheers
Totally accurate. The part about holidays and family... brought back irritatating memories... That, and being THAT friend. I've had exs call me 5 years later in a panic, 10 at night.. blah blah laptop blah. I felt every word, brother. EVERY word.
I work at a lagre Hospital in Germany as IT Support (Helpdesk and Onsite Support). Your Videos were a large inspiration for me. I love talking to People and figure out what the problem is. I love your vids ❤:) Thank you
Have you ever considered going into corporate IT? I was in consumer repair from age 18 to 22 at CompUSA and pivoted into corporate IT and my mental health is so much better. It provided me a gateway to enough wealth to own a home in this city.
Also, if you’re interested in looking into that, let me know. I still provide my community services, but now I can afford to give away free parts and services to those who need it. Plus, my depth of knowledge is so much deeper than what being in consumer repair could provide which can benefit those same consumers. I’m local and can discuss my career and growth if it could help. Plus, that increase in depth can help to justify your higher costs as a consultant going forward.
There's also a lot of burnout in corporate IT especially when you get into management/supervisor roles and people are knocking at your door every 5 minutes to see if the network issue is fixed. I'm not at that level, but I work at K-12 IT and our systems admins are overworked at times, especially when we have network outages that affect the entire school district. When you have your boss, (IT Director), the boss' boss (Director of Business Services) and that boss' boss (Superintendent) breathing down your neck, it does get pretty stressful.
As someone who owns a small repair shop in a tiny rural Russian town I can totally relate to most of the things mentioned here. I love it though. Not making much but I love my job.
Geek Squad guy here. I’m incredibly fortunate to work at a location where we actually help people with computer issues, especially since we’re basically the only game in town. Our management encourages us to help people, and all our technicians are actually quite knowledgeable. I wish this was more the status quo, as I know so many other locations only care about numbers and pushing computers through the meat grinder as fast as possible.
Same. My store is a bigger one in a busy area, but I try my best to take time out to help people with basic problems without pushing Total. Anything to get someone's day brighter.
Used to work at a certain big box office store that also did "computer repair" and yeah big wigs rather sell you a new $800 computer ( warranties, add-ons, and all), than attempt to even fix your computer, even then they will up-sell you on the repair as minor as it is. that manager is looking for numbers not results lol. As someone with a degree in tech and loves tech, everything wrong about the industry hurts my soul
"Once you have touched it, you OWN that computer, and every little thing that goes wrong is going to be YOUR fault". This is SO true it hurts. Sometimes, even if the original computer has long since died and is in landfill, and been replaced - people will blame you for something that you supposedly did. Even though you might never have touched the actual device. But maybe some data was transferred onto the machine that came from a computer YOU handled, so clearly whatever went wrong migrated to the new machine because of whatever it was that you did on the old machine 7 years ago. Also: Those who have real, genuine issues with their machines will usually understand that you need time to fix it. They usually get the hint after they demand a status update every 2 hours and you tell them that you would be further along with the status if you didn't have to give them a status update every two hours. Oh, and my favorite: "I already tried to fix it". That should be an immediate 200% upcharge minimum, because now you not only have to chase the original fault AND discern virgin faults from the secondary effects of any fuckery that the customer did in order to "fix" things. The only option here is "nuke it from orbit" because you open a can of worms with that. And you automatically own that can of worms. Chances are that you even (unknowingly) agreed to a 24/7/365 support and maintenance contract with an SLA that guarantees free repairs and a 2 hour response time. This happens often when dealing with family. Otherwise...yeah, repair shops these days have a very hard time being profitable and financially sustainable. Happens in all the industries. Thing is, even if you sell new devices like computers or chainsaws or whatever - some dealers get WORSE purchase prices than customers get when they buy stuff online. There are industries where they make about 10 bucks per sold product when all is said and done. And when it comes to repairs....don't get me wrong, I am all FOR repairs. But if spare parts cost a repair shop almost the same price to buy (if they can get spare parts at all and not "assemblies") as the retail price for a new product...then there is something fundamentally wrong with the entire system. There is literally zero incentive, and a whole bunch of risk for the individual shop. Manufacturers need their feet held to the fire, but that ain't happening for the foreseeable future. As said - specializing and services is your only way to survive.
Can confirm the "you are the IT guy" stuff and I don't even own a business. I'm in this industry as an Infrastructure and Support Engineer for the last 20+ years, and once in a while some relative or friend that I don't see in years contact me for some "free IT advice". Nowadays is just advice since I've crossed the Atlantic oceans to move countries so, take that maintenance freeloaders. Advanced strategy to avoid handling other's computers. I also loved when you said about knowing how to repair stuff. That is also a truth that people think only apply to "dads" and they should be the entitle ones to fix stuff, but in real life, knowing a little bit about fixing sorted stuff in your home, or even reading manuals when something breaks but provides a blinking led output, can help you not being fooled by some shitty repair dude. Stay safe my friend, and thanks for this great vid.
I don't comment on TH-cam, but I want to say big thanks for your honesty of what you have to go through owning a Computer repair shop. This video really gave some useful knowledge of how difficult this can be. Stay strong!
I have been that "IT guy" for my friends and family and I related with whatever you said so much! Yes I do like helping everyone, but even I get busy with my life and I deserve some time to relax.
I do repair out of my garage right now. After just being layed off from working at an electronics recycling warehouse. Your video has helped me realize I'm not alone. I've been fixing computers for family and freinds since the 90s. I still love doing it.
Latitudes can definitely have an attitude sometimes, but they’re not too bad. I’m IT for a school and our staff use the 3410/3420 models. I still use my 3400 and the corners where the hinges are started to crack and chip. Other than that it’s been a beast. 3410/3420 models frequently need DC charge port replaced from all the in and out (😉) with the charger. Sometimes the TP flexes too, but all easy fixes. Love your channel, it’s relatable and keeps me laughing so thank you ❤️
As a guy working at a computer shop I know how it felts when get ask such simple question by an elderly people and to answer it takes like an hour just for a simple stuff feel ya there man
Hvac tech with over 20 years of experience here. Me and every other tech in every other industry that I've ever talked to about the topic tends to say 2 things. 1. Some version of "once you touch it, its your baby." 2. Some version of "I no longer do side work."
That "Quick question" part hit home HARD... Very enjoyable video, to be honest. Thank you. I would be interested in something like "what parts would you generally recommend for computers/laptops" and something like that. I took some of your advice already and I am impressed.
Wish I could do more than just like this video, the advice you have given is absolutely spot on and shows just how much compassion and empathy you have for other people. Brilliant stuff!!
If you print your spudger on its side the layer lines won't be on your chisel face. It'll be stronger and smoother than even the greatest technicians techniques.
I have a lot of these same problems in my own personal and professional life and it’s a relief to hear someone else say them out loud and not think you’re the only one feeling or experiencing these things.
Thanks, Having the title of Technician sucks because everyone assumes you can fix anything and have all the answers. And even if you did have the answer to whatever they needed, sometimes you just don't have the time to do what needs to be done
I'll add one tidbit you may not have thought of - but is so important that I dont know how we proceed as a society without it. Co-operative Education! When I was 16 in High school, I was offered the opportunity to go work for some sketchy PC repair business. I instead told them that I'd like to go to the more popular and reputable repair shop down the road. Both were mom and pop shops. To my surprise, the co-op teacher agreed, but I would have to go introduce myself and sell them on the program as they had never opted into taking students previously. By some stroke of good luck, they happily took me in and proceeded to teach me literally everything, including sales, windows and mac installations, network cabling, bios flashing all the way to soldering. By 17, I was working full time in the back of the shop. It was an absolutely invaluable experience and it taught me more than a high school ever could. Fast forward a decade, I'm now a DevOps Engineer. I wouldnt be nearly as technical without them and I STILL send any business I can their way. I cannot speak highly enough of the men that continue to run their shops and continue to educate our youth. Bless you gentlemen!
I've always felt it takes a certain type of person to run a computer repair shop. Most IT guys I know aren't known for their social skills. Top it off with them also not having any sort of business acumen, it becomes a recipe for a failed business if they attempt. I suppose I'm one of the lucky few that has both in addition to being a pretty solid tech. I'll be celebrating 5 years in business in just a couple months. Nevermind that I've been in the industry for nearly 30 years.
Former mechanic here you hit the nail on the head literally there is times where i slept at the shop because i was slammed with work and had people from a decade ago reach out to me
My mom had a Dell Inspiron just like that. Got it brand new. I remember really wanting one like it when I came to visit. Seperately, I am a Flight Simulator Technician. The little home built type allll the way to the Big 60" Legged Level D Full Flight, Full Motion Sims. Much of what you speak of is also true for us. Even 5yrs after delivery of a nearly 10 million $ simulator....guess what? Parts become extinct, hard to find, or flat out unobtanium..Many times you have to get REALLY creative with your fixes. Anywho, love your videos man...Keep up the good work!
@dastumer They don't fix themselves lol... And there's a loooot to break. I have a computer repair background as well as fighter avionics. Your correct in being niche. It's a pretty small community. But they are in far more locations than you'd think.
I owned a repair shop from 04 to about 2012. Everything you have said is 110% true. I was thinking of starting it again on the side. Perhaps I forgot about the anxiety issues and the random "how are you" messages lol. I work in the material handling industry now and our techs face a lot of similar issues. Awesome channel btw!
1:14 I almost got to fix up one of those units a few years ago. We decided it was better for the customer to just buy something new due to the quoted cost to repair. If that is the same model exactly as what I was looking at back then, it's gonna have Windows XP on it.
Andy I accidentally jumped off the ad ...so I returned to fully watch it in Full HD . great job I keep enjoying your ads truly , so many details is planted inside
Nice job. That is all very good advice.... I work for a big company as a technician.... There is more self-termination than you might think. I always kind of wondered, is there really more? Or is it because we're so big?? Do we just hear about it more often??? Are we maybe the same in self-termination rate??? I guess not, I had never heard that before.... And yes, you will own it forever. Don't ever tell someone you know how to fix this or that.... Keep that information close to the vest.... Also, I daresay, 1 year is waaay too long of a warranty. There is a repair guy near me... He reminds me of you, he's younger, he's pretty good, he's good at explaining that hey, this is what you have, these are the options, I can't do this or that because I can't buy parts... Or this option, I can't recommend, because the parts are SO expensive, in good conscience I have to tell you, just go buy a new one.... He's pretty cool. My point is, he is 30 days on any repair. And a friend of mine took like an android watch to him, and he told him straight out, there is zero warranty on this, some functions might not work, it's your call. I recommend you go buy a new one. If you want me to put a new screen on it, I will, but no guarantees..... I do agree, you kinda gotta just learn how to fix stuff. I mean really, My Dad's wash machine was broken... I watched a TH-cam video and fixed it. When I was young (besides walking uphill both ways in the snow to get to school) there was no TH-cam. There was nothing. There was "Go buy a new one". If you have wealth, that is fine. Today, if you do not have wealth, TH-cam can literally save you thousands of dollars. Your videos are so slick, and funny, and well produced, and very good. And obviously I appreciate that, but what I appreciate even MORE, quite honestly, is a poorly shot, poorly lit, shaky camera video with poor audio where a guy with 50 subs shows you how to fix a Kenmore Washing Machine..... I am SO thankful this dude took the time to film it, and PASS ON THAT KNOWLEDGE. It's priceless..... I know, he never touched anything and fell to the floor like a skeleton, and he didn't make jokes about my mom's box, but... He did help me fix that washer....
This dude is a gem. While he humors his audience with skits and giggles, he also imparts advices based on his personal experiences. I don't think this only applies to having a repair shop specifically but also in other businesses or even your own job.
This was really cool to come across. I've been working with my dad in a thrown together MSP that came from a repair shop. Hearing the story of stress that comes from a stressful repair shop tech hits home like nothing else I've heard. Good luck out there Greatest Technician that's ever lived.
I get this question quite a lot "Joey are you thinking about opening a repair shop or looking to take on customer repairs?" and I think next time I'll link them to this video 😁😁 Completely agree with majority said, hit the nail on the head with the Customer Service side of things being SO incredibly important in a repair shop, I think even over the actual ability to repair. Thanks! :)
Lol, I tell people I am a mortician these days to avoid the inevitable requests for help. After 21 years in the industry, I agree so much with pretty much everything you have said in this video.
Working in IT and helping friends/family with repairs, I’ve thought about opening a repair shop some day, so watching your channel has definitely opened my eyes
Aw man. I'm not owning a tech shop but I spent a lot of time of my childhood setting up or fixing some computer. When some other kids were playing games on their new PCs or PS2, I was stuck with a win98 PC and a NES clone up until... 2005 or 2006 maybe. So I learnt a lot of how to use Microsoft Word and other office stuff, how to install Windows, how to debug and pinpoint problems with PC. I didn't had a lot of games on that old PC so I "played" with the PC itself instead. Also, my mom is a teacher, and I also did some tasks for her like fixing a printer or creating a power up presentation etc. And because of that, I was THE guy to call when someone have had any problems. My school was using me to set up PCs, digital board, make presentations etc (I was allowed to skip the computer science classes because of the fact that they didn't have anything to teach me, huh). My relatives always were using me as a free way to fix something, especially when you come visit they on holidays, and I was spending my free time fixing their stuff. Friends of my parents were always asking me to help them, so I had to go to their place to help. And still to this day when some distant relative suddenly pops out in a social network, they are always asking some tech problem. And when I visit my parents, there is always something to be made on their stuff, to fix or to help them in any way. And moreover, when they don't ask my help and call some tech guy, it's even worse! It almost every time ends up with they being frauded, so they call me afterwards to tell what happened. Like when some moron charged A LOT of money for basic cleaning and changing thermal paste and didn't even fix their PC! Or when some other moron just swapped their GPU for his and didn't even told them! And the PC wasn't even needed a new GPU, there was a software problem! And his GPU was worse! So because of this "techy" background I always appreciate the time and work of good technicians when I have to ask for their help. Not only in digital stuff like changing a screen on the phone but also in my other hobby -- bicycles. I remember when I asked the guy to fix my brakes, and he was saying that those are not the greatest brakes in the world, and he could disassemble them, look at their condition, and reassemble again, but that may not fix the issue. And I was OK with that. So when it didn't fix the issue, the guy even told me that he doesn't want my money, because it didn't work. But I insisted anyway, just for his time, and because we were agreeing on the fact that it may not work before I gave the brakes to him.
As a young man, the shop I worked for had lots of PS2/30's, PS2/30 286's and the occasional 386. By the time I left for college, the cow pattered Gateway boxes started showing up, and the decline began. Like Al Pacino said in Scent Of A Woman, "I've been around, you know." IBM would sell you parts. Tandy would sell you parts. Apple was still a pain in the ass, but repairable. But a man could make a living doing this. Customers knew it would be a week or maybe two until they got their machine back. People who spent $2500 in 1980's dollars didn't freak out about spending $250 to fix their computer (And in 1990, kids, that was a lot of money.) I sure as hell wouldn't do it now. Too much drama, too many suppliers, overly complicated builds, non existent QA with parts, and cheap impatient customers. But if anyone wants to hear the about the excitement of pulling CPUs before the wonder of ZIF sockets, I'll tell you all about it.
Despite the stress and the bullshit, you still take time to talk us through the struggle and dispense those hard earned pearls of wisdom. That's why we love you... And by "you" I mean Lupe. The greatest third party life partner that's ever lived. ❤
I remember reading an old saying once, on your deathbed no one ever says "I wish I would have worked more". Bad situation in the repair industry overall, I hope you can make it as long as possible.
You know GM has a real good play on this whole “replace the assembly bullshit” and I’ll give it to them for one reason. All their parts in their assemblies seems to crap out right around the same time. GM trucks and their fuel hangers are the perfect example. The fuel pump hanger assembly is all plastic. The metal pins and wires inside eventually corrode and fail if the pump doesn’t first. GM will only sell you the complete assembly and that’s fine for me because I can’t get cornered into replacing one cheap part on a terribly spec’d out assembly that will continue to have other parts fail. It’s an extreme example but relatable and real to people due to how many of those trucks on the road have and will have the issue. Doing the lords work sir, appreciate the videos.
Well its one way to resolve an issue...why force replacing whole assembly over one small part, when whole assembly is so crap, it fails almost at once.
I'm fortunate enough to work for a rural school district where we do in-house repair on the majority of our stuff, but I only took the job after respectfully setting the expectation that when I'm off duty, don't contact me unless the building is on fire, so to speak. I had left my previous technician job (higher ed) so burned out that I happily took a landscaping position for a couple of years to get out of my head. Every point you've outlined here is absolutely spot-on. Toward the end of my college position I felt mentally charred; emotionally unavailable to my family, and as a new bonus I was having anxiety attacks, my physical health was way out of whack... just generally miserable. Taking the time away and subsequently coming into this new position in the way that I did has been an amazing breath of fresh air. I won't say its all roses and rainbows, and there are days when i want to strangle some of these kids (joking, I would never...) Keep fighting the good fight, we're out here with you.
I consider the Dell Latitude 5410 as a good PC if: - It has OK specs. - It has good build quality. - It is easy to repair. - You can replace/upgrade the RAM, storage, battery and charging port. - The electronic components inside of it (Motherboard, CPU, etc...) are reliable. - It has a good cooling system. BTW 5310's and 5310 2 in 1's are probably good too but I'm not completely sure.
I’m glad the greatest technician alive spoke out about the self ouchie epidemic the entire industry has. It means a lot to me and I’m sure it means more to those currently dealing with that type of situation
I used to do it full time. Now I just do word of mouth on the weekend. Most people end up giving me their "broken" devices because they assume everything is meant to break. I end up fixing and donating to schools or churches.
Hi guys. Thank you for another great episode! I wasn't going to comment on the business aspect of this video, but when you asked what we think of the Latitude series of Dell laptops, well ... Dell computers are my favourite, and as far as laptops go, I prefer the Latitude and Precision series. I have only ever had ONE problem with any Dell computer & that was because it was over 10 years old. Those flimsy connectors for ribbon-cables get quite brittle. Anyway, it's funny that you had a 5410 in the shop, because I sold a 5400 just last week. You definitely made more profit than I did ... I almost gave mine away. Having to replace that SSD must have cost you, because it wasn't just the cost of the SSD (even if it was used), but the heat shield & thermal pad as well. Okay, that's it from me ... looking forward to the next crazy episode =)
Not only near the subway, it's IN the Subway. And IDK about you, but I'd imagine that he's probably so sick of it that he can't even stand the smell of it by now, lol. I know I would be.
Dell business laptops make me hate life. I work with them daily. also >Tell myself I don't need the Bambu A1 combo because financially responsible adult >Convince myself of statement above >New Salem Techsperts video >Oh boy >Bambu A1 combo in video I'm getting it, but I'm still calling myself a financially responsible adult.
Hahah make sure to use my link! It really is the greatest 3d printer that's ever lived for the price. In every video we're printing something in the background and every day Lupe sends me a screenshot of some insanely cool thing he found on makerworld LOL
You raised a great point, I am a photographer and all this information came true. People who know you ask you for a free favor. Thanks I realized what to do and saved my life. I use to be a Computer Enginner. That why I look at your videos.
Big tech (and the corporate world in general) squeezing out the little guy while screwing the consumer at every opportunity. Admirable pivot in your business plan and fab content!
Hey man! Appreciate you giving us some details into the issues with modern repair work, I really appreciate what you and other shops do in this world of zero right-to-repair. Also, I agree about the modern latitudes, I had a 5300 which has been falling apart for years now. More notably the plastic machines (I saw yours was metal) but generally most of the modern latitudes are just lower quality and break more often than the old ones. The enshitification is real.
Hi, I've been watching your youtube video's an shorts for what seems like forever and you often brought a smile in my day! I'm an independent Software Engineer, I can relate to what you're saying about people constantly asking stuff for free about anything plugged into a wall :) Let me say that I was touched by your video and I hope you find courage and satisfaction to keep running your business! I wished MORE people would work in repair instead of less!
i always repaired my own stuff, with f ups ofcourse. Your videos, even if i just watched them for the fun factor. have passifily learned me so much! thank you and keep fighting the good fight.
Realist shit I've heard in a long while. I've been in the industry for about a decade myself. When I say everything you said is true, I mean it. Depression, stress, and OWNING every single thing you repair or sell for eternity. Somebody will bring in a broken console or PC like four years later and act like somehow it broke because of my work from four years ago. Then you open up the item and it's literally covered in cigarette tar and dust to the point it overheated and died. Then the messages, "quick question." FUUCKKKK.....Great video, dude.
Working at an MSP for the residential side of the business was far, far worse than any managed service side, it feels like an inevitability to switch for most repair shops
I work at an MSP and we refuse almost* all walk-ins from residential customers that think we are another Geek Squad *only exceptions are for people that know the owners of the business, or work for one of our business customers and have personal machines that they want us to look at - ofc we still charge them our standard rates but Grandma Jones off the street who wants us to recover data on a crashed machine with BitLocker enabled? Hit the bricks
You once appeared on my TH-cam shorts and ive been enjoying these videos ever since, which makes it even more sad to see what´s going on behind the curtain and I saw many of your videos, I now know the whole thing (everything you shared regarding the deep topics). I really hope youre doing well, you deserve to be happy and I really mean that.
While all you said is true, I still enjoy doing it. I'm in the same field as you for 15 years, and yes people became worse to deal with over the years, I still love fixing shit
Ran into it a lot at work with the 5510 and 5520 that the battery charge controllers fail. What is it now like a 60% failure rate and it's NON fixable without changing out the controller chip. The latitudes have taken a nosedrive since dell has basically gone full on lease only for almost all customers due to the corporate shift from the pandemic to no longer wanting to own stuff but rather be ripped off and overpaying for devices and support thats pretty terrible. So far the 5540 and 5550's main failiure has been lines in the screen because the screen housing is weak in the middle so it can get crunched. The 7440's have hinge issues and often are semi bent straight out of the box not sitting flat. Seems so far the issue has been fixed on the 7450 but well doesn't scream much in terms of quality there. I have noticed that hp has stepped up their game with business laptop quality a bit over the last years and lenovo isn't doing much of anything which means they are winning as they aren't making their ok laptops worse.
Incredibly accurate comment, thanks for sharing your experience. I've been selling more ThinkPad's than anything, but have had a few Latitudes over the years that are now showing up. I gave up on HP a few years ago due to the ThinkPad quality being superior for the same price. I might have to check them out again.
@@SalemTechsperts Be wary that for some reason some genious decide to make the recent probook casings literally SHARP as in they have such a sharp edge that it can and will rip paper. Which is why they are not a popular device for consumers. They are hella sturdy now tho I get MANGLED ones in often enough and they are alive in some form basically always. The elitebooks they chamferred the edges on and thats basically the only real distinction I can see or feel as the rest is just probably slightly better everything? Don't ask me I wouldn't notice it in daily use.
I worked for myself before I entered the IT industry. The day to day struggle to run a business is a real thing, FAR more real than most ppl realize. You only touched on a few of the problems, but they were all highly important points. No way would I consider trying to run a computer repair business, I'll just be happy as the IT guy at work... Paychecks are far more stable and I still get to tinker with computer crap when I am not simply just managing my job.
Wow! I can totally relate bro, I experience it every day. Your repair shop is going through the same things I am experience daily. Sometimes I am up until 3:00am just so the customers can get their computers back the next day. Nobody besides my wife actually cares about us technicians as long as they get their items properly fixed. Stay safe and keep up the good work.
Check out Bambu Labs Black Friday Sale!
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6:45 the greatest eyeroll that ever lived just happened right there i feel :D:D
Wow, those are very reasonable price, even on the Canadian site!
Now if I just had the space for one... :(
Hi i am from Romania and i only sale Dell latitude Laptops , i think they are the best SH laptops to buy !
was that dell latitude 5310
Europe our only hope.... I am the repair man for those around me. But the costs of opening my own spot would be 4000 a month for just rent
This man just gave us financial advice, mental health advice, and just general life advice for free. That’s why he is the greatest technician that ever lived. Also that skeleton has paid for itself 1000 times over.
Bro out here repairing our mind, our hearts, our wallets and our gooch filled cheap gaming laptops
he's the big bro we never had, but deserve
and the worst thing is that he is right. I need to change my work... I like some stuff I do... I really do like it. I started working pretty much in my 16... (8-15 shool 16-22 work - everyday ) I didnt work for money... no I worked for passion to learn something more interesting and to have fun while doing that. But now it is 20 years later (oh my god I am old) and you know what? I also need money. I also need to rest my soul. I am still able to have some time to help the old lady with a pc sometimes... she will always pay me something which I refuse and so I always got some apples, home made gingerbread and many others... it feels good and to be honest those are the things which I started this journey for. Mental health is important... I dont know why am I writing this here.... maybe I just dont want to talk to camera.
Greatest Technician that's ever lived, Indeed.
💯
i owned a repair company in vancouver, bc. as soon as geek squad started up, i knew where the industry was going. i didn't even bother selling my business, i just shut it down and moved on. it was no coincidence that my physical and mental health improved drastically (for reasons that you mentioned).
get a corporate 9-5 gig and enjoy the mental freedom (of not owning a business). computer repairs is way more fun as a hobby.
I'm glad you found a way out. The problem with me is I really, really, hate having a boss. My customers are my bosses in this industry, and being able to fire them is why I torture myself every day. TH-cam was the best decision I ever made. I get to share my experiences, make people laugh, and get paid for it.
But I feel like we all go through the jealousy of our friends clocking out at 5pm and being able to do whatever they want for the rest of the day and night.
@@SalemTechsperts i have a seasonal job and when i dont want to go somewhere i just tell my boss no i dont want to go there. downside is i dont get paid if im not at work, but some places just arent worth it. makes me willing to stay knowing i can leave any time i want lol.
Man, same here . Owned one for 23 years, with my brother..... 1993-2016. Same path: didnt sell, just closed and got 9 to 5 job in 2016 and never looked back. Best advice: you want to start a repair shop? Dont. Keep the chin up, Greatest Technician!
Member the days where every place had multiple independently run TV/electronics repair shops? Going with my dad to pick up repairs and listening to him and the owner geek out about stuff provided a lot of the basic building blocks for any tech knowledge i posses today. Didn't always know what the were talking about, but it all sort of soaked in
Agreed on it being a fun hobby instead of a job. I was going to open my own place, but after moving to a new location due to having some of the same problems like Salem is mentioning, and then finding it there as well... and then again in yet another place moved to... I decided to just cut my losses on it. That's not to say there were only bad customers. There were good ones too, and it made me feel kind of bad to leave them behind to the wolves and coyotes out there in the tech space. But, they sadly didn't pay the bills either, so... something had to give. Still felt bad about it though. Again and again. So I figured if all I was going to get was a bunch of that BS with some of the nice ones now and then, but can't really control for the results of which I get... or make enough to make it worth it in the first place without it becoming my entire life... well; might as well find something else to pay the bills with.
I find, or rather found, that the biggest problem the industry as a whole faces aside from right to repair; is the perception of the value of a PC device and repair of any sort in the first place by the customers. It seems pretty common in my area at least, that many seem to think these devices are like cars, half price as soon as driven off the lot. And to make matters worse, they seem to think that our labour should be minimum wage; when they can't even begin to fix any of it themselves the skill-less 64574rd$ they are. Okay, maybe not nice there for the nicer folk of course, but so totally apt for many of the rest. Not sorry to them, only sorry to the nicer.
But that there is how it is. Look at how even now, I am having to make clear that there are nice folk as customers, but a majority are just not worth the trouble. Especially when they don't value the service at a fair profit margin to begin with. It would be a different story if the profit was actually worth it.
But you also can't charge too much, or you become too expensive in comparison to the market prices of other shops and such. So there's a limit, and it's always in a downwards spiral due to competition undercutting each other.
I think there needs to be some sort of concession between the entire industry, not exactly price fixing mind you, since that's not cool either; but a concession that we don't undercut each other at the very least, and don't shame more expensive places just to garner sales for our own cheaper places. I've seen that happen too, many times, when talking to other repair folk. "Oh, that place is so expensive. Why go there when you can get the same work done here cheaper?"
My only response to that sort of thing has always been and always will be "Some places do the job right the first time, so they need to charge more due to less repeat business due to shoddy work."
One in particular was charging less than minimum wage kinds of prices for his work. Of course he was getting all sorts of customers, because that's how people are. And one can't really blame them too much either, since saving a buck is always nice when you have so many other costs to contend with as well. But again like said before about stepping out of the industry; somethings gotta give.
So, a few suggestions, based off the prices I see in my area for the professional shops, and the prices seen on ads on craigslist and kijiji and such.
1. No more set prices for set types of work. Fact is, what seems like one job, can easily evolve into being another, and now you have to justify the change in quote for the customer; or do the extra work free just to keep the profit of the original quote at least. Hourly prices only.
2. 50$ an hour, should be an industry minimum for any kind of repair place. Going under this is going to deteriorate the industries capability to support itself. Some might even argue it should be higher, but because others will argue lower, I decided on my own terms that 50$ is going to be a fairly reasonable middle ground. It keeps a person at least around or above inflation if doing the work solo, and provides enough profit for larger places to still be profitable provided their business model isn't hot garbage. If it is, then they'll have to charge more to stay profitable, or figure out how to not be hot garbage I guess. Example situation would be the types of places that have huge amounts of overhead when they don't need to have it in the first place; like ones that rent huge locations when they could instead be a small shop with employees that operate as contractors. I.E. Too much rent and bills due to choice of location.
3. Never quote less than 3 hours for a fix. Why 3 hours? Because most jobs will take 1-2 hours if the work is simple, but the customer is always going to take up time somehow otherwise, which increases the time taken for the fix to be finished. This is essentially charging them for being a nuisance. Then when they aren't, you can be nice, and give them a 1-hour discount. Is this shady? Maybe, perhaps, but honestly; I don't care. Thing is, people need to understand that they are not the center of the world, and that other people do have needs as well. One of them for technicians, is to be able to focus on the job at hand, so they don't make mistakes that could otherwise have been avoided by not being distracted by the customer. And I honestly believe that Pebkac situations should be charged more anyways, becuase they do not learn otherwise. This may not be a favourable opinion by some, potentially many, but again, I do not care. It is the enablement of these nuisance customers by allowing them to continue to be nuisances without any recurring consequences of any sort at all that makes the industry so hard to be in.
4. No more "You need to have this worthless A+ certificate to work as a technician" BS. When I, someone who only owns a copy of the text book for a joke, can out do professional shops in the quality of work expected for any price paid; I laugh at that certificate. Especially when they boast about having it. Fact is, much of the industry is built up by people who did not have these certificates. They did not have the degrees. They had a go get em attitude, and the willingness to learn more about their trade while building it up to be more profitable over time. A+ is just a barrier to entry that doesn't need to exist. If you can install Linux of any distro via the shell without any graphical interface beyond the shell; you can probably figure out how to fix a bloody computer.
And if not, that's why the shops exist. Pay them instead. This is a very simple barrier of entry that almost anyone can figure out if they actually give a damn. If not, then they aren't cut out to be touching those internal parts in the first place, because they also won't give a damn about looking up any spec sheets, or best practices, or even a fricken guide.
Anyways, that's enough out of me about it all. Probably too much by some standards, but oh well.
The Greatest Repair Business that ever lived..
I second that
I minute that
yea and he is running out of the corner of a sandwich shop
I hour that
I day That
I'm a gunsmith, and everything you said is spot on even in the gun industry. Guns, like every other mechanical thing, will fail, and the average person needs a professional to fix it for them. Thats where gunsmiths come in. Like you said, customers will never beleive their gun failed because of something they did, and blame it on the store they bought it from, or gunsmith that fixed it last. They never blame the brand of said gun, the ammo they used, or the way they treat/handle their gun. I am fortunate to have only worked for someone else as a gunsmith and not have to deal with the complexity of owning and running a business.
I have had customers tell me their gun is constantly jamming, and when I take it apart to see why, it's because it's fouled up to shit and has never been cleaned. I have had customers tell me their rifle can't hit shit, and when I get it to my bench, it's because the scope is loosey goosey (and then they say it wasn't like that before they brought it in). I have had to deal with a lot of dumb shit, and it really killed my passion for gunsmithing. Fortunately I have made it my hobby and now I'm a trucker, lots more money, and a whole different set of problems... like dealing with thise same customers as before, but now they are behind the wheel of a car cutting of my loaded semi, only to take the exit 50 ft ahead... I need to stop working in industries where I have to experience the average person's intelligence, or lack thereof...lmao.
It blows my mind that anyone can even make money as a gun smith anymore.
@TheSugarWeasel93 Lots of gunsmiths have started doing cerakoating, which is quite profitable. Those who don't have specialized in other parts of rhe trade like checkering, wood working, metal working, and such to escape the basic repair crap and make more money.
If I ever return to the trade, I won't be repairing people's modern guns, I'll be doing metal and woodworking, and repairing classic guns. Also want to become my own manufacturer one day. Would be cool.
I second that as well I work in the 2A industry
This is why I 3d print and build my own
@@alecmiller5296 I mean that works too, but i prefer leaving 3dprinted guns as my last ditch gun ngl. Better off getting a good quality gun from a good brand, and having that as your primary go-to firearm, and have the ability to print if needed.
That ad was so calming, I watched the whole thing despite knowing it was an ad.
what ad?
@@somerandomguy001 Exactly.
NAHIDAAAAAAAAAA
Wait it's an ad?
There was an ad?
"The worst mistake you can make, is to tell someone you are an IT guy"
Been doing techsupport for over 30 ish years now.
And this is true.
Although, as i was helping my parents with their computer i am STILL happy to not have my brothers profession. He's a medic.
"Can you help me? The computer is not working."
"Oh hey. Would you mind looking up this weird blob on my random bodypart?"
And that is why my brother always is allowed to ask me for tech support.
As a veterinarian and owner of my own small vet practice (in which I am my own secretary, accountant, only physician, customer service and IT) I really felt this video. Specially the whole fluctuating income and the whole not knowing what you can actually afford or not
My heart goes out to you. Probably one of the most underappreciated/romanticized jobs on the planet. I work with a Vet and when I was aspiring to become one. My collogues said one word "Don't". I don't know how you do it. I pray that the field will improve but it will just become corporate eventually....
I worked at Staples about 10 years ago in the tech department, I was a bad salesman, but I did manage to help some people with getting their computers fixed. The stupid thing is all they really do is to "Fix" the computer they hook it up to their network and their "Repair center" connects to the computer and does whatever they do. I had an elderly gentleman one time come in wondering why he couldn't hear his TH-cam play audio, simple fix, turned out he had the TH-cam player muted and he didn't know it, I got in trouble for not charging him to show him to unmute TH-cam. Another time a customer came in asking about her computer repair, I checked the notes, my tech couldn't figure it out, so I did a google search based on the error and it turned out the windows service for an audio thing wasn't starting with windows, Started it up, rebooted, error went away. She did pay for the service, but I absolutely hated when customers would come in to get their computer "fixed" and there would be almost nothing done and we'd charge $100's for doing nothing. Made me absolutely mad.
"we'd charge $100's for doing nothing"
You took the time out your day and you interacted with that client. And another thing. You have to charge because if you don't charge they will call again because you didn't charge. I came to my senses a while back. Simple phone call..."pulled the answer out of my head...5 minutes" no biggie... have a nice day... no charge... then the same customer calls the next time they need a quick answer.. Then multiple that when you have 100's of clients over time.... then if you have a client who are lazy or just not that technical they call instead of simply looking the answer up themselves. Start adding up the 5 or 10 minutes here or there and before you know it you spent a couple of hours of time without and any revenue. Not counting they are taking you away from the work that pays.....So you are doing something
Today's example for me was a LONG time client calling asking me if I knew anything about headphones. NOthing to do with computers. They have been coming in for over 25 years... Both are in their 80's. Wife can't hear so she uses headphones on her TV. THe husband didn't know how to hook them to the TV. Because I made exceptions in the past he likes if I stop over to help him. He made a point that he called the geek squad but they wanted like 99 for a house call and he can't afford that. "Could you just stop over for 5 minutes to see if you can figure it out?" It's never 5 minutes. Today I asked him to follow the blue tooth connector that is plugged into the TV and see if it's plugged into an audio port... If so plug the wired set of headphones into that port... He called 10 minutes later all happy because it worked. If I ran out there and said the service call was $99 bucks I would have heard "All you did was plug it in. How can you charge $99 for that?"
But this video had a lot of truth in it.
Does *Malwarebytes CLI-scan*, that will be $240. This essentially sums up my time as an "IT" specialist at Staples. I often felt terrible about it, but it was beyond my control.
@@tonyolm There is no honesty in it and charging 100$ simply is absurd...
If I ran over to his place it would be in total about 35 minute drive time. And let's say I was there 15 minutes seeing this was a very easy thing to do. So 45 to 60 minutes in total. What do you think would be a fair price? And if the client knows upfront what the drive out is going to cost upfront why isn't it honest?
@@tonyolm It's never 5 minutes.
As a mechanic, I can quit brake clean anytime I want I’m just not ready…
You really shouldn't huff that stuff
@@Saramon what’re you a doctor?
how else are you going to get the oil off of your hands?
Jokes on you, the government has decided to force the company to make a "Better" formula. It's just as harmful to the environment minus 1%. But 50% less effective.
@@Orrsmen Lmao, you could use Fast Orange.....but that's no fun at all....🤣
I grew up in my dad's computer repair shop. Going there every day after school and helping him even on off days really got me started on my career in IT and kicked off my life-long love of computers. His original business license was actually signed on September 11th of 2001. He stopped doing the PC repair around 2017 or so, said it was easier for the majority of people to just throw what they had in the trash and get something new than to repair it since cheap smart phones and tablets had become ubiquitous to replace the home PC. The computer repair shop is one of my most fond memories.
We share the same childhood man,except my dad went out of business in 2k15 and now he just works 9-5, almost 25 years in the repair industry and teaching the next gen of techs for nothing.
@@mach_888 I don't know if I would say it was for nothing. If he spent that time imparting skills and knowledge to others I'd say he made a positive impact in their lives and set them up with a greater chance of success in any technical field. Just because the PC repair field changed doesn't mean he couldn't have pivoted to an adjacent industry. Lots of other technician fields out there that are still alive that take very similar skills. As for my dad: he changed the shop to sell vapes on one side and started building escape rooms on the other side. He's a creative guy who always has a hustle.
Further to my earlier comment I thought I'd say that I've stopped the repair business now, I'm 56, and have retired but I actually found a part time job gardening and it was the best thing I ever did. My physical and mental health is far far better, the money ain't everything but I'm comfortable and have no worries but it took a lot out of me getting to this state.
I worked at Best Buy as a Service Tech before the Geek Squad acquisition. Then for the next 7 years as a Geek Squad tech, 2 of them as the DCI(supervisor).
The prices that were charged for basic services were insane, totally working on the mentality of 'where else are they going to go?'. I did whatever I could to help customers within my means, but being in a college town, we were always insanely busy. Sometimes quoting 3 weeks for in-store repair.
Our store was referred to as "Restore Monkies" as we would offer more reimaging than virus removal due to the turn-around time involved.
I had always wanted to start my own repair business, but the repairability of the "disposable" tech hitting the market in the early 10's stopped me. That and kids.
Sometimes I miss the craziness. Sometimes.
"Where else are they going to go?"
I went to TH-cam
after 21 years of artisan job, i’m mentally and physically tired. i understand you perfectly, dude!
anxiety,”from this moment it will be your problem forever”, i need it for yesterday…
If you need it for yesterday, you're paying for being fixed yesterday, don't you? See how fast they remember they can wait a little.
I can relate to almost everything you say. I run a computer repair business in the eastern part of the Netherlands. Everything you mention is so recognizable that I’ve even watched your video twice. I wish you all the best and always greatly enjoy your videos. Keep up the good work!
Car mechanic here. Same with cars. I touch it, whatever happens with the car from there on was my fault. I make a oil change, two weeks later the radio dies: My fault. Tire flat. My fault Aircon stinks, my fault. So I feel you there but we keep on working. Also same with friends: Hey can you look at my car. Can I come to the workshop, just something quick. I really got to supress that and I usually don't do work for friends and family. Or only hidden so they won't know. Once I had the car from my mother in law and did a few things on it while I used it. Some maintenance stuff and changing some minor things that were broken.
I was 20 years in laptop repair and even now people say "I've got a problem" or "could you look at this quickly" and it's always for free because you know the person or they're family. My dad was ringing me every day with some problem or another and in the end I had to say "Dad, I'm trying to run a business and don't have time to spend an hour or more on the phone with you every day." People don't think sometimes what it's like to keep being asked to spend your time working on their problems instead of seeing to your own.
My dad had the same issue, he started his career off as a mechanic, shifted to auto-electrics and then finally to woodworking. When I was a kid, we always had the neighbours knocking the door for his help, my uncle was terrible for it too. Any issue with his Porsche, he’d get my dad to try and fix it to save himself a few hundred pounds. And my dad always felt bad saying no, so no matter how busy he was, he’d always try and help
the good ol "you changed my cabin air filter and now my tire is flat," or "you rotated my tires and now my low beam is out"
theres too many people looking to get a refund, free services, and too many people that got burned by someone else and think something will go wrong after a repair. i hate talking to customers and dealing with them when they're angry and don't make any sense, but this is why i try to make their day when i do. even if it's just changing a lightbulb in the lane, or replacing a wiper blade. someone has got to make change, even if it's a little.
Same way in auto collision repair. Just less money. Glad i got out a few months ago. I miss it at times but feels good not dealing with that set of problems
hey i was wondering is it worth becoming a mechanic nowadays , i am going to settle in central europe maybe france or other neighbour countries, so is it worth pursuing my goal to become a mechanic there (i am 18 btw)
21:07 I was a cable guy for the biggest ISP in the country for 6 years, and it nearly killed me. Especially during the pandemic when everyone was doing everything remotely, my life as the customers' punching bag was hell. Immense pressure from both customers and my employer, lack of parts, supplies and the time to grab them and organize, it's a miracle I was successful at all given the cards stacked against me. I thankfully was in therapy, and my state's law allows for paid mental health leave. If it weren't for that, I wouldn't still be here. I work in a datacenter environment now, which is much less stressful- because I don't have to deal with customers. Props to you, and thank you for talking about it.
This life sounds very rough, and i'd like to give you both the Greatest Hug That's Ever Been Given
Andy after watching your live stream
And seeing the specific
"not answering IT question"
It tells your pain in your head.
It gets bad man. Anytime I stream anything or even comment, it's an immediate barrage of IT questions like I'm a Google Search Bar. Just look at any of my videos and you'll see them.
Best not to ask anything about IT questions, which explains a lot on how much you go through in repairing computers. All that stress and toll really eats you up. I respect what you do but no thanks to ever running a repair shop as its too much.
@@SalemTechspertsJesus. Why can't people look it up? You got shit to do.
Bro who is your top viewer please tell us peopling @@SalemTechsperts
I feel you. I stopped repairing 3 years ago and just focused on helping friends and family. I started in 1982 after meeting an oldtimer who sold and repaired electronics at the fleamarket. He passed away 12 years later and left me all his equipment.
Interesting story.
Just brutal. In general people really only care about themselves. The one thing I can do today for you is make sure my tablet is running your TH-cam videos today, all day until I go to bed tonight. I appreciate what you do and the effort that goes into your channel. It might just be an extra source of income for you, but it helps a lot of people and brightens their day. Cheers
He has 1.5+ M (well deserved) subs, so it wouldn't be a stretch to say that YT is his main revenue stream
Totally accurate. The part about holidays and family... brought back irritatating memories... That, and being THAT friend. I've had exs call me 5 years later in a panic, 10 at night.. blah blah laptop blah. I felt every word, brother. EVERY word.
I work at a lagre Hospital in Germany as IT Support (Helpdesk and Onsite Support).
Your Videos were a large inspiration for me. I love talking to People and figure out what the problem is.
I love your vids ❤:)
Thank you
my sister is in the medical field and I'm in IT and has tried luring me into their onsite CIT team before. Kindly declined so far lol
Have you ever considered going into corporate IT? I was in consumer repair from age 18 to 22 at CompUSA and pivoted into corporate IT and my mental health is so much better. It provided me a gateway to enough wealth to own a home in this city.
Also, if you’re interested in looking into that, let me know. I still provide my community services, but now I can afford to give away free parts and services to those who need it. Plus, my depth of knowledge is so much deeper than what being in consumer repair could provide which can benefit those same consumers. I’m local and can discuss my career and growth if it could help. Plus, that increase in depth can help to justify your higher costs as a consultant going forward.
@@chapel976agreed
There's also a lot of burnout in corporate IT especially when you get into management/supervisor roles and people are knocking at your door every 5 minutes to see if the network issue is fixed. I'm not at that level, but I work at K-12 IT and our systems admins are overworked at times, especially when we have network outages that affect the entire school district. When you have your boss, (IT Director), the boss' boss (Director of Business Services) and that boss' boss (Superintendent) breathing down your neck, it does get pretty stressful.
I can't afford the BS certs they make you get.
This video is absurdly important, thank you. Good luck with everything!
The Greatest Technician ever lived🔥🔥🔥🔥
As someone who owns a small repair shop in a tiny rural Russian town I can totally relate to most of the things mentioned here.
I love it though. Not making much but I love my job.
I'm so early I might find my wife's affair partner in the closet
"Work friend"
@@BallanOff too late in the year for the pool boy to be working
nah, Lupe never stays for more than 5 minutes..... think about all the females he has to "visit" at any given day
He's already with another one
Ayo
Geek Squad guy here. I’m incredibly fortunate to work at a location where we actually help people with computer issues, especially since we’re basically the only game in town. Our management encourages us to help people, and all our technicians are actually quite knowledgeable. I wish this was more the status quo, as I know so many other locations only care about numbers and pushing computers through the meat grinder as fast as possible.
Same. My store is a bigger one in a busy area, but I try my best to take time out to help people with basic problems without pushing Total. Anything to get someone's day brighter.
Used to work at a certain big box office store that also did "computer repair" and yeah big wigs rather sell you a new $800 computer ( warranties, add-ons, and all), than attempt to even fix your computer, even then they will up-sell you on the repair as minor as it is. that manager is looking for numbers not results lol. As someone with a degree in tech and loves tech, everything wrong about the industry hurts my soul
Hey man, we appreciate you guys in this world!
Thank you Stuart! This is huge man. Also you may have the cleanest FC I've seen in a while. I would expect nothing less from such a 🐐
@ Thank you, keep pushing you have a great fan base!
"Once you have touched it, you OWN that computer, and every little thing that goes wrong is going to be YOUR fault".
This is SO true it hurts. Sometimes, even if the original computer has long since died and is in landfill, and been replaced - people will blame you for something that you supposedly did. Even though you might never have touched the actual device. But maybe some data was transferred onto the machine that came from a computer YOU handled, so clearly whatever went wrong migrated to the new machine because of whatever it was that you did on the old machine 7 years ago.
Also: Those who have real, genuine issues with their machines will usually understand that you need time to fix it. They usually get the hint after they demand a status update every 2 hours and you tell them that you would be further along with the status if you didn't have to give them a status update every two hours.
Oh, and my favorite: "I already tried to fix it". That should be an immediate 200% upcharge minimum, because now you not only have to chase the original fault AND discern virgin faults from the secondary effects of any fuckery that the customer did in order to "fix" things. The only option here is "nuke it from orbit" because you open a can of worms with that. And you automatically own that can of worms. Chances are that you even (unknowingly) agreed to a 24/7/365 support and maintenance contract with an SLA that guarantees free repairs and a 2 hour response time. This happens often when dealing with family.
Otherwise...yeah, repair shops these days have a very hard time being profitable and financially sustainable. Happens in all the industries.
Thing is, even if you sell new devices like computers or chainsaws or whatever - some dealers get WORSE purchase prices than customers get when they buy stuff online. There are industries where they make about 10 bucks per sold product when all is said and done. And when it comes to repairs....don't get me wrong, I am all FOR repairs. But if spare parts cost a repair shop almost the same price to buy (if they can get spare parts at all and not "assemblies") as the retail price for a new product...then there is something fundamentally wrong with the entire system. There is literally zero incentive, and a whole bunch of risk for the individual shop. Manufacturers need their feet held to the fire, but that ain't happening for the foreseeable future.
As said - specializing and services is your only way to survive.
Can confirm the "you are the IT guy" stuff and I don't even own a business. I'm in this industry as an Infrastructure and Support Engineer for the last 20+ years, and once in a while some relative or friend that I don't see in years contact me for some "free IT advice".
Nowadays is just advice since I've crossed the Atlantic oceans to move countries so, take that maintenance freeloaders. Advanced strategy to avoid handling other's computers.
I also loved when you said about knowing how to repair stuff. That is also a truth that people think only apply to "dads" and they should be the entitle ones to fix stuff, but in real life, knowing a little bit about fixing sorted stuff in your home, or even reading manuals when something breaks but provides a blinking led output, can help you not being fooled by some shitty repair dude.
Stay safe my friend, and thanks for this great vid.
The greatest technician that ever lived
I don't comment on TH-cam, but I want to say big thanks for your honesty of what you have to go through owning a Computer repair shop. This video really gave some useful knowledge of how difficult this can be. Stay strong!
I have been that "IT guy" for my friends and family and I related with whatever you said so much! Yes I do like helping everyone, but even I get busy with my life and I deserve some time to relax.
I do repair out of my garage right now. After just being layed off from working at an electronics recycling warehouse. Your video has helped me realize I'm not alone. I've been fixing computers for family and freinds since the 90s. I still love doing it.
Latitudes can definitely have an attitude sometimes, but they’re not too bad. I’m IT for a school and our staff use the 3410/3420 models.
I still use my 3400 and the corners where the hinges are started to crack and chip. Other than that it’s been a beast.
3410/3420 models frequently need DC charge port replaced from all the in and out (😉) with the charger. Sometimes the TP flexes too, but all easy fixes.
Love your channel, it’s relatable and keeps me laughing so thank you ❤️
You are a chungus savior keeping those going.
@ I have no choice hahaha
As a guy working at a computer shop I know how it felts when get ask such simple question by an elderly people and to answer it takes like an hour just for a simple stuff feel ya there man
Hvac tech with over 20 years of experience here.
Me and every other tech in every other industry that I've ever talked to about the topic tends to say 2 things.
1. Some version of "once you touch it, its your baby."
2. Some version of "I no longer do side work."
That "Quick question" part hit home HARD...
Very enjoyable video, to be honest. Thank you.
I would be interested in something like "what parts would you generally recommend for computers/laptops" and something like that. I took some of your advice already and I am impressed.
Only one video from the greatest technician that ever lived is enough to cure all my stress of the week. So thank you man.
Wish I could do more than just like this video, the advice you have given is absolutely spot on and shows just how much compassion and empathy you have for other people. Brilliant stuff!!
If you print your spudger on its side the layer lines won't be on your chisel face. It'll be stronger and smoother than even the greatest technicians techniques.
I have a lot of these same problems in my own personal and professional life and it’s a relief to hear someone else say them out loud and not think you’re the only one feeling or experiencing these things.
The Greatest Technician that's ever lived ❌
The Greatest Guy ever that's lived ✅
Thanks, Having the title of Technician sucks because everyone assumes you can fix anything and have all the answers. And even if you did have the answer to whatever they needed, sometimes you just don't have the time to do what needs to be done
Much respect and thanks to you for keeping up and putting up with everything everyone throws at you.
I'll add one tidbit you may not have thought of - but is so important that I dont know how we proceed as a society without it. Co-operative Education! When I was 16 in High school, I was offered the opportunity to go work for some sketchy PC repair business. I instead told them that I'd like to go to the more popular and reputable repair shop down the road. Both were mom and pop shops. To my surprise, the co-op teacher agreed, but I would have to go introduce myself and sell them on the program as they had never opted into taking students previously. By some stroke of good luck, they happily took me in and proceeded to teach me literally everything, including sales, windows and mac installations, network cabling, bios flashing all the way to soldering. By 17, I was working full time in the back of the shop. It was an absolutely invaluable experience and it taught me more than a high school ever could. Fast forward a decade, I'm now a DevOps Engineer. I wouldnt be nearly as technical without them and I STILL send any business I can their way.
I cannot speak highly enough of the men that continue to run their shops and continue to educate our youth. Bless you gentlemen!
I've always felt it takes a certain type of person to run a computer repair shop. Most IT guys I know aren't known for their social skills. Top it off with them also not having any sort of business acumen, it becomes a recipe for a failed business if they attempt. I suppose I'm one of the lucky few that has both in addition to being a pretty solid tech. I'll be celebrating 5 years in business in just a couple months. Nevermind that I've been in the industry for nearly 30 years.
Thanks for all the laughs you've given me.
Thank you for watching my nonsense!
Former mechanic here you hit the nail on the head literally there is times where i slept at the shop because i was slammed with work and had people from a decade ago reach out to me
My mom had a Dell Inspiron just like that. Got it brand new. I remember really wanting one like it when I came to visit. Seperately, I am a Flight Simulator Technician. The little home built type allll the way to the Big 60" Legged Level D Full Flight, Full Motion Sims. Much of what you speak of is also true for us. Even 5yrs after delivery of a nearly 10 million $ simulator....guess what? Parts become extinct, hard to find, or flat out unobtanium..Many times you have to get REALLY creative with your fixes. Anywho, love your videos man...Keep up the good work!
How did you end up being a flight simulator technician? That’s such a specific niche, not something I imagined there would be dedicated people for.
@dastumer They don't fix themselves lol... And there's a loooot to break. I have a computer repair background as well as fighter avionics. Your correct in being niche. It's a pretty small community. But they are in far more locations than you'd think.
I owned a repair shop from 04 to about 2012. Everything you have said is 110% true. I was thinking of starting it again on the side. Perhaps I forgot about the anxiety issues and the random "how are you" messages lol. I work in the material handling industry now and our techs face a lot of similar issues. Awesome channel btw!
Keep on it. Youre the greatest! Wishes from germany
Thank you so much!
1:14 I almost got to fix up one of those units a few years ago. We decided it was better for the customer to just buy something new due to the quoted cost to repair. If that is the same model exactly as what I was looking at back then, it's gonna have Windows XP on it.
Indeed it did!
Andy I accidentally jumped off the ad ...so I returned to fully watch it in Full HD . great job I keep enjoying your ads truly , so many details is planted inside
Nice job.
That is all very good advice.... I work for a big company as a technician.... There is more self-termination than you might think. I always kind of wondered, is there really more? Or is it because we're so big?? Do we just hear about it more often??? Are we maybe the same in self-termination rate??? I guess not, I had never heard that before....
And yes, you will own it forever. Don't ever tell someone you know how to fix this or that.... Keep that information close to the vest....
Also, I daresay, 1 year is waaay too long of a warranty. There is a repair guy near me... He reminds me of you, he's younger, he's pretty good, he's good at explaining that hey, this is what you have, these are the options, I can't do this or that because I can't buy parts... Or this option, I can't recommend, because the parts are SO expensive, in good conscience I have to tell you, just go buy a new one.... He's pretty cool. My point is, he is 30 days on any repair. And a friend of mine took like an android watch to him, and he told him straight out, there is zero warranty on this, some functions might not work, it's your call. I recommend you go buy a new one. If you want me to put a new screen on it, I will, but no guarantees.....
I do agree, you kinda gotta just learn how to fix stuff. I mean really, My Dad's wash machine was broken... I watched a TH-cam video and fixed it. When I was young (besides walking uphill both ways in the snow to get to school) there was no TH-cam. There was nothing. There was "Go buy a new one". If you have wealth, that is fine. Today, if you do not have wealth, TH-cam can literally save you thousands of dollars.
Your videos are so slick, and funny, and well produced, and very good. And obviously I appreciate that, but what I appreciate even MORE, quite honestly, is a poorly shot, poorly lit, shaky camera video with poor audio where a guy with 50 subs shows you how to fix a Kenmore Washing Machine..... I am SO thankful this dude took the time to film it, and PASS ON THAT KNOWLEDGE. It's priceless..... I know, he never touched anything and fell to the floor like a skeleton, and he didn't make jokes about my mom's box, but... He did help me fix that washer....
This dude is a gem. While he humors his audience with skits and giggles, he also imparts advices based on his personal experiences. I don't think this only applies to having a repair shop specifically but also in other businesses or even your own job.
10% repair tech, 90% counsellor
This was really cool to come across. I've been working with my dad in a thrown together MSP that came from a repair shop. Hearing the story of stress that comes from a stressful repair shop tech hits home like nothing else I've heard. Good luck out there Greatest Technician that's ever lived.
So true! What people who aren't their own boss don't understand is how hard it is to make a living with a small business.
I get this question quite a lot "Joey are you thinking about opening a repair shop or looking to take on customer repairs?" and I think next time I'll link them to this video 😁😁 Completely agree with majority said, hit the nail on the head with the Customer Service side of things being SO incredibly important in a repair shop, I think even over the actual ability to repair. Thanks! :)
Lol, I tell people I am a mortician these days to avoid the inevitable requests for help. After 21 years in the industry, I agree so much with pretty much everything you have said in this video.
Working in IT and helping friends/family with repairs, I’ve thought about opening a repair shop some day, so watching your channel has definitely opened my eyes
Aw man. I'm not owning a tech shop but I spent a lot of time of my childhood setting up or fixing some computer. When some other kids were playing games on their new PCs or PS2, I was stuck with a win98 PC and a NES clone up until... 2005 or 2006 maybe. So I learnt a lot of how to use Microsoft Word and other office stuff, how to install Windows, how to debug and pinpoint problems with PC. I didn't had a lot of games on that old PC so I "played" with the PC itself instead. Also, my mom is a teacher, and I also did some tasks for her like fixing a printer or creating a power up presentation etc.
And because of that, I was THE guy to call when someone have had any problems. My school was using me to set up PCs, digital board, make presentations etc (I was allowed to skip the computer science classes because of the fact that they didn't have anything to teach me, huh). My relatives always were using me as a free way to fix something, especially when you come visit they on holidays, and I was spending my free time fixing their stuff. Friends of my parents were always asking me to help them, so I had to go to their place to help.
And still to this day when some distant relative suddenly pops out in a social network, they are always asking some tech problem. And when I visit my parents, there is always something to be made on their stuff, to fix or to help them in any way.
And moreover, when they don't ask my help and call some tech guy, it's even worse! It almost every time ends up with they being frauded, so they call me afterwards to tell what happened. Like when some moron charged A LOT of money for basic cleaning and changing thermal paste and didn't even fix their PC! Or when some other moron just swapped their GPU for his and didn't even told them! And the PC wasn't even needed a new GPU, there was a software problem! And his GPU was worse!
So because of this "techy" background I always appreciate the time and work of good technicians when I have to ask for their help. Not only in digital stuff like changing a screen on the phone but also in my other hobby -- bicycles. I remember when I asked the guy to fix my brakes, and he was saying that those are not the greatest brakes in the world, and he could disassemble them, look at their condition, and reassemble again, but that may not fix the issue. And I was OK with that. So when it didn't fix the issue, the guy even told me that he doesn't want my money, because it didn't work. But I insisted anyway, just for his time, and because we were agreeing on the fact that it may not work before I gave the brakes to him.
As a young man, the shop I worked for had lots of PS2/30's, PS2/30 286's and the occasional 386. By the time I left for college, the cow pattered Gateway boxes started showing up, and the decline began. Like Al Pacino said in Scent Of A Woman, "I've been around, you know."
IBM would sell you parts. Tandy would sell you parts. Apple was still a pain in the ass, but repairable. But a man could make a living doing this. Customers knew it would be a week or maybe two until they got their machine back. People who spent $2500 in 1980's dollars didn't freak out about spending $250 to fix their computer (And in 1990, kids, that was a lot of money.)
I sure as hell wouldn't do it now. Too much drama, too many suppliers, overly complicated builds, non existent QA with parts, and cheap impatient customers.
But if anyone wants to hear the about the excitement of pulling CPUs before the wonder of ZIF sockets, I'll tell you all about it.
I miss when most PCs were built by a shop out of standard repairable components
Oh my God, ZIF sockets...now I feel old, and I'm only 32, haha!
Despite the stress and the bullshit, you still take time to talk us through the struggle and dispense those hard earned pearls of wisdom. That's why we love you... And by "you" I mean Lupe. The greatest third party life partner that's ever lived. ❤
The moral of the story is if you like fixing stuff. Do it as a hobby, don't open a shop and do it for a living .
The feels are real, thank you and all the others that do this day in & out.
Such an awesome (and raw) video - thanks for opening up, and I hope you're doing alright man.
I remember reading an old saying once, on your deathbed no one ever says "I wish I would have worked more". Bad situation in the repair industry overall, I hope you can make it as long as possible.
You know GM has a real good play on this whole “replace the assembly bullshit” and I’ll give it to them for one reason. All their parts in their assemblies seems to crap out right around the same time. GM trucks and their fuel hangers are the perfect example. The fuel pump hanger assembly is all plastic. The metal pins and wires inside eventually corrode and fail if the pump doesn’t first. GM will only sell you the complete assembly and that’s fine for me because I can’t get cornered into replacing one cheap part on a terribly spec’d out assembly that will continue to have other parts fail. It’s an extreme example but relatable and real to people due to how many of those trucks on the road have and will have the issue.
Doing the lords work sir, appreciate the videos.
Well its one way to resolve an issue...why force replacing whole assembly over one small part, when whole assembly is so crap, it fails almost at once.
I'm fortunate enough to work for a rural school district where we do in-house repair on the majority of our stuff, but I only took the job after respectfully setting the expectation that when I'm off duty, don't contact me unless the building is on fire, so to speak. I had left my previous technician job (higher ed) so burned out that I happily took a landscaping position for a couple of years to get out of my head. Every point you've outlined here is absolutely spot-on. Toward the end of my college position I felt mentally charred; emotionally unavailable to my family, and as a new bonus I was having anxiety attacks, my physical health was way out of whack... just generally miserable. Taking the time away and subsequently coming into this new position in the way that I did has been an amazing breath of fresh air. I won't say its all roses and rainbows, and there are days when i want to strangle some of these kids (joking, I would never...) Keep fighting the good fight, we're out here with you.
Can relate to 17:54 as an electrician. Guess that the case for everyone that managed to become useful to society.
Some of the most important jobs of society are also some of the least paid...
Dude. Just doing what your doing is gold. The greatest technician that's ever lived. Respect 🙏
I consider the Dell Latitude 5410 as a good PC if:
- It has OK specs.
- It has good build quality.
- It is easy to repair.
- You can replace/upgrade the RAM, storage, battery and charging port.
- The electronic components inside of it (Motherboard, CPU, etc...) are reliable.
- It has a good cooling system.
BTW 5310's and 5310 2 in 1's are probably good too but I'm not completely sure.
I’m glad the greatest technician alive spoke out about the self ouchie epidemic the entire industry has. It means a lot to me and I’m sure it means more to those currently dealing with that type of situation
I used to do it full time. Now I just do word of mouth on the weekend. Most people end up giving me their "broken" devices because they assume everything is meant to break. I end up fixing and donating to schools or churches.
Hi guys. Thank you for another great episode! I wasn't going to comment on the business aspect of this video, but when you asked what we think of the Latitude series of Dell laptops, well ... Dell computers are my favourite, and as far as laptops go, I prefer the Latitude and Precision series. I have only ever had ONE problem with any Dell computer & that was because it was over 10 years old. Those flimsy connectors for ribbon-cables get quite brittle. Anyway, it's funny that you had a 5410 in the shop, because I sold a 5400 just last week. You definitely made more profit than I did ... I almost gave mine away. Having to replace that SSD must have cost you, because it wasn't just the cost of the SSD (even if it was used), but the heat shield & thermal pad as well. Okay, that's it from me ... looking forward to the next crazy episode =)
Mans shop is near a subway? Damn, dine while waiting for your devices to be repaired. Pretty Cool!
Not only near the subway, it's IN the Subway. And IDK about you, but I'd imagine that he's probably so sick of it that he can't even stand the smell of it by now, lol. I know I would be.
Had no idea I was gonna get a therapy session today. I love you man so happy I found your channel. Always makes me laugh
Dell business laptops make me hate life. I work with them daily.
also
>Tell myself I don't need the Bambu A1 combo because financially responsible adult
>Convince myself of statement above
>New Salem Techsperts video
>Oh boy
>Bambu A1 combo in video
I'm getting it, but I'm still calling myself a financially responsible adult.
Hahah make sure to use my link! It really is the greatest 3d printer that's ever lived for the price. In every video we're printing something in the background and every day Lupe sends me a screenshot of some insanely cool thing he found on makerworld LOL
You raised a great point, I am a photographer and all this information came true. People who know you ask you for a free favor. Thanks I realized what to do and saved my life. I use to be a Computer Enginner. That why I look at your videos.
Big tech (and the corporate world in general) squeezing out the little guy while screwing the consumer at every opportunity. Admirable pivot in your business plan and fab content!
Hey man! Appreciate you giving us some details into the issues with modern repair work, I really appreciate what you and other shops do in this world of zero right-to-repair. Also, I agree about the modern latitudes, I had a 5300 which has been falling apart for years now. More notably the plastic machines (I saw yours was metal) but generally most of the modern latitudes are just lower quality and break more often than the old ones. The enshitification is real.
10:30 matt gaetz as AG gonna protect himself from being a PDF file instead of acting for we the people 😔
Of course Gaetz isn't going to protect right to repair-he just wants the younger models.
Hi, I've been watching your youtube video's an shorts for what seems like forever and you often brought a smile in my day! I'm an independent Software Engineer, I can relate to what you're saying about people constantly asking stuff for free about anything plugged into a wall :) Let me say that I was touched by your video and I hope you find courage and satisfaction to keep running your business! I wished MORE people would work in repair instead of less!
i always repaired my own stuff, with f ups ofcourse. Your videos, even if i just watched them for the fun factor. have passifily learned me so much! thank you and keep fighting the good fight.
Realist shit I've heard in a long while. I've been in the industry for about a decade myself. When I say everything you said is true, I mean it. Depression, stress, and OWNING every single thing you repair or sell for eternity. Somebody will bring in a broken console or PC like four years later and act like somehow it broke because of my work from four years ago. Then you open up the item and it's literally covered in cigarette tar and dust to the point it overheated and died. Then the messages, "quick question." FUUCKKKK.....Great video, dude.
Working at an MSP for the residential side of the business was far, far worse than any managed service side, it feels like an inevitability to switch for most repair shops
I work at an MSP and we refuse almost* all walk-ins from residential customers that think we are another Geek Squad
*only exceptions are for people that know the owners of the business, or work for one of our business customers and have personal machines that they want us to look at - ofc we still charge them our standard rates but Grandma Jones off the street who wants us to recover data on a crashed machine with BitLocker enabled? Hit the bricks
You once appeared on my TH-cam shorts and ive been enjoying these videos ever since, which makes it even more sad to see what´s going on behind the curtain and I saw many of your videos, I now know the whole thing (everything you shared regarding the deep topics). I really hope youre doing well, you deserve to be happy and I really mean that.
While all you said is true, I still enjoy doing it. I'm in the same field as you for 15 years, and yes people became worse to deal with over the years, I still love fixing shit
I love the fact these guys are having fun shooting the video without any retakes
Ran into it a lot at work with the 5510 and 5520 that the battery charge controllers fail. What is it now like a 60% failure rate and it's NON fixable without changing out the controller chip.
The latitudes have taken a nosedrive since dell has basically gone full on lease only for almost all customers due to the corporate shift from the pandemic to no longer wanting to own stuff but rather be ripped off and overpaying for devices and support thats pretty terrible.
So far the 5540 and 5550's main failiure has been lines in the screen because the screen housing is weak in the middle so it can get crunched. The 7440's have hinge issues and often are semi bent straight out of the box not sitting flat. Seems so far the issue has been fixed on the 7450 but well doesn't scream much in terms of quality there.
I have noticed that hp has stepped up their game with business laptop quality a bit over the last years and lenovo isn't doing much of anything which means they are winning as they aren't making their ok laptops worse.
Incredibly accurate comment, thanks for sharing your experience. I've been selling more ThinkPad's than anything, but have had a few Latitudes over the years that are now showing up. I gave up on HP a few years ago due to the ThinkPad quality being superior for the same price. I might have to check them out again.
@@SalemTechsperts Be wary that for some reason some genious decide to make the recent probook casings literally SHARP as in they have such a sharp edge that it can and will rip paper. Which is why they are not a popular device for consumers. They are hella sturdy now tho I get MANGLED ones in often enough and they are alive in some form basically always. The elitebooks they chamferred the edges on and thats basically the only real distinction I can see or feel as the rest is just probably slightly better everything? Don't ask me I wouldn't notice it in daily use.
After being a mechanic for the last 15 years i know where you are coming from in alot of that. Thanks for your words!!!
00:35 bro cooked, roasted , deepfried💀😑
I worked for myself before I entered the IT industry. The day to day struggle to run a business is a real thing, FAR more real than most ppl realize. You only touched on a few of the problems, but they were all highly important points. No way would I consider trying to run a computer repair business, I'll just be happy as the IT guy at work... Paychecks are far more stable and I still get to tinker with computer crap when I am not simply just managing my job.
Damn, 20 seconds ago is wild.
Wow! I can totally relate bro, I experience it every day. Your repair shop is going through the same things I am experience daily. Sometimes I am up until 3:00am just so the customers can get their computers back the next day. Nobody besides my wife actually cares about us technicians as long as they get their items properly fixed. Stay safe and keep up the good work.