Sorry, but I've been so stressed. Please excuse my manners but, I really am grateful for the info, especially as my husband expects me to sort it. I will try tomorrow, and hope I really can sort it. Thank you for trying to help me. Let's hope I don't let you down.
Smashed it - ace video - direct and to the point - appreciate the time and effort to make this and has saved me a confusing end to the evening trying to get my heating on without having to wake up to do it. Respect
Just had a new WB boiler, and this EPH Controls, fitted. As you say, thermostat control instructions are not great! Your video did the job for me - in Belfast. Thanks Pete, much appreciated.
Your lucky, I didn't even get a leaflet - just told to leave it alone. It's costing more than my previous arrangement, and that left much to be desired.
Just moved into a new house in the middle of winter. Didn't have a clue how to work this. Now you've taught me, it's very simple and effective. Thank you so much 😉
Great video, helped me set the timer ready for the weather getting colder. I have had it over a year and kept using manual control because I didn't really understand the instructions to set timer...I still don't know how to skip the 3 and 4 as I don't have heating on through the afternoon when I'm at work, this is the only thing that the video didn't address. So I have had to set an afternoon timer that I don't really want. Otherwise it's great 👍
Hi thanks for video, can you briefly explain when setting times on and off for auto, what if you don’t want it to come on during the afternoon. For example only on in the morning and then again during the evening; what do we do with setting 3 and 4? If that makes any sense sorry.
Thank you so much! Heat was always on even in summer and the instructions are terrible as you said! The temp to come on at was too warm so it was always on! You explained it nice and simply, thank you.
Oh thank you someone who actually explained it properly 😂 I was lost I didn’t no how to make it go in at 3am for only 20 minutes and then turn off at 3.20 cause on number 2 there is still a temperature you have to set and that lost me I thought why am I setting a temperature for the time it’s going off 😂
Thank you so much, had a Baxi fitted last week my previous boiler didn’t come with a temperature box so I didn’t know what I was doing. It came on at 4am, I have fully understood your video and managed to get it off woman flush mode 😳
This video was so useful, thankyou! Recently my thermostat is showing a much higher temperature than what the actual temperature is in my home, it is not positioned near a window or a heating source, would very much appreciate any advice!🙏🏼
Helpful video ❤ How do I unlocked the thermostat to enable it to function again, there is a locked🔒sign on the screen and as such it stopped working, took out the battery and after a while put it back on but the screen still showing it’s locked and still not working
@Combicert Gas it's OK, I found the answer. Unlike other timers, this doesn't have an "OFF" time. It only has a higher of lower temperature. So, setting a low temperature for when I want it to turn off will do the trick !@
Done that the only way the boiler is going on is when I press the button beside the boiler and it turns green ,it doesn't go off either when I press manual and put the temp up
Hello, what does it mean when the water is hot and working but the heating does not come on be it in auto or manual, please? Any ideas? Im struggling to help my lady with her heating 😩
Thank you this was really helpful. Can I ask I’ve used the programme function and set it to 21.0 when it’s on and 18.0 when it’s off. Is it more cost effective to set it to a lower temperature when it’s off? Or is 18.0 okay, I just thought it would be more expensive to set it really low when it’s off and then it has to work harder to get it to 21.0 when it’s on.. hope that makes sense? Thanks!
Good question… and one you could probably answer by taking meter readings to see the difference. I guess there are lots of factors at play when finding out how long it takes to increase temperature in a home and it’d be just about impossible to answer on here. Depends on house size, ventilation, windows, rad sizes, doors… etc etc. I tend to set mine at around 15 when not at home and 20 when at home… but heating your home when you’re not there is probably a bad idea - in the majority of cases. Pete
Hi my mothers home all day nearly . is it possible to have the heating on in the morning and maintain say 20 degrees and at night 12 degrees every 7 days
Thank you so much for this beautiful video. I noticed that my EPH control does not make the clicking sound when I press MAN or off, and hence, my heating does not come on. I reset it, yet there is no difference. Please, what else can I do?
Hmmm… sounds like an issue with the receiver to me… assuming the temp is set high when you hit manual? Have you turned it right up to it’s maximum? I’d probably do basic checks such as the pressure on boiler etc… before looking at wiring/replacing receiver though.
my EHC combi boiler has its own program in the main body. Which does it follow? The one on the main boiler body or the one in this remote. I have seen that even if i put the remote on manual mode from 10 am to 11 am , if the program in the main unit does not have the central heating program from 10am to 11am the boiler does not swtich on , even though the fire symbol comes on in the remote. Can you help ?
The radiator upstairs is not working while downstairs is working any advice?? I tried what you explained it was helpful but still not working upstairs!!!
So helpful, thank you. Just had this fitted and hadn't a clue. One question if I may, once you've set the times for the auto function and no longer require those times, how can I delete these? So for example, I set number 4 to come on at 10pm and number 5 to go off at 11pm, how do I delete this? Thank you 😊
Hi. My EPH controller buttons are working. The screen is up and showing room temperature and date as normal but none of the buttons are working. Could you please advise on how to sort this. Thanks a lot
Superb video and well explained How do i only use 2 times of the day ( morning on/off and midday on/off) but i dont want to use the 5 and 6 option (3rd on/off setting) on the day? In auto mode Cheers
I cannot override the temperature. I set the times and temperature but even when I press off, the rads are still coming on. I have checked the videos to make sure I am doing everything I should, but it's still misbehaving. It is a new control as the old one has been dropped too many times. The old one works, so no idea why the new one is not doing what it's supposed to do.
It's battery not wired. I have sorted the old one but cannot understand why the new one is not doing what it's supposed to 😢 I press off but the rads are still coming on 😡
Hope someone can answer my question as I reset ours. In the 24H programme, do I only have to set the times and temperatures once as they will cover every day in the same way?
Hi how does the copy work plse is it possible you can do a quick demo video on this please I'm not tech savey & the booklet not to clear or if anyone out there can help me Thanks
I don't want to set" holiday"function,during the Summer,I want the heating off altogether. When my boiler was fitted the engineer told me NOT to use the off button as this would turn off the hot water too. How do I switch off just the heating please?
@@petegasguy thank you for that. It is a combi boiler, an Alpha Evoke 33,so it's going to be alright to press the off button during Summer,and not lose hot water? Then simply switch it back to auto,and the timings and temperature etc will be restored to what they were programmed originally ? Just need to be sure.
I don't know if I'm going to be answering my own question here but... I have set the auto to the times I want, but the no6 seems to be keeping the boiler on. I want it to turn off at 8:00 PM. To make the boiler go off ready for the next morning, do I need to lower the temperature right down so it goes off and stays off until the morning when it's set at 6:45? 🤔
@@petegasguy thanks so much! I don't like having the heating on overnight so will set it to the lowest so it doesn't come on at all 😊 you're instructions are so much easier to understand than the booklet!
I need to know how to set the time, these instructions didn't really explain it. I tried to follow but it didn't give enough information. I still haven't managed to set the time. Has anyone managed to find any instructions that explain in detail how to set the time?
Hi can someone help me? Once I’ve set the programme according to the time and temperature I want. Say the room temperature is 21 degrees but in my programme I’ve sent the heating to come on now at 20 degrees? Doesn’t seem to come on? Am I setting this wrong? And it’s on the auto setting
Can I just Turn the the heating on and off when I want to the temperature it is set at ? Do I need to set the program times . As I am in most of the time. Thank you . It is easier for me .
What if you only want the heating to come on twice a day? I tried setting the on and off time the same for say number 5 & 6 but it keeps adjusting them 10 minutes apart. Thanks!
Any idea why the flame symbol is not coming on? When the heating is on the flame symbol no longer comes on. It's hard wired and yesterday i turned the boiler off and since then when the radiators are on the flame symbol doesn't come on. And weirdly heating came on last night even though temp was higher than the setting.
@@petegasguy I also have this problem but the reciever seems to be making a bit of a crackling noise, doesnt seem to connect properly and doesn't fire up after altering the temp for it to kick in?
@@jake0r sounds like a loose connection within the receiver. Power off - pz1 screwdriver and check all connections. Check power is definitely off before commencing checks
@@petegasguy I'm 95% sure that is the case now that you've confirmed it, I'll probably be better off contacting the installer as I'm not very handy and have no ability to fix it myself
Thank you! Ive just recently got my own place and ive got this installed. I learnt more from your vid than the instruction manual. 😊
Thank you just moved into a flat and no instructions were left for us, this has helped a lot to set the temperatures properly.
Thank you so much. Very clear and helpful. Just moved in and had no instructions. This saved me a lot of stress trying work it out on my own.
Sorry, but I've been so stressed. Please excuse my manners but, I really am grateful for the info, especially as my husband expects me to sort it. I will try tomorrow, and hope I really can sort it.
Thank you for trying to help me. Let's hope I don't let you down.
Whats your email i’ll drop you a message… you can reply with some pics and i’ll take a look at them for you
Thank you for this! I was using “auto” like the “manual” function and I thought I was loosing my mind !
Very helpful video, thanks for taking the time to do this for others! Much appreciated
Yes thanks for video help I've never used gas heating before.
Smashed it - ace video - direct and to the point - appreciate the time and effort to make this and has saved me a confusing end to the evening trying to get my heating on without having to wake up to do it.
Respect
No instructions when we moved in so watched this couple times n helped a lot, cheers pal👍🇬🇧
BRILLIANT VIDEO. Unlike the manual it actually showed me what to do in plain and simple language. Well done.
Just had a new WB boiler, and this EPH Controls, fitted. As you say, thermostat control instructions are not great! Your video did the job for me - in Belfast. Thanks Pete, much appreciated.
You’re welcome H. Have a good one
You had an instruction manual? I didn't when we had new boiler and CH fitted last month,
So helpful and simply explained thank you so much as the leaflet was as clear as mud 😊
6
Your lucky, I didn't even get a leaflet - just told to leave it alone. It's costing more than my previous arrangement, and that left much to be desired.
Just moved into a new house in the middle of winter.
Didn't have a clue how to work this.
Now you've taught me, it's very simple and effective.
Thank you so much 😉
Happy days! Hope the move went well.
Great video, helped me set the timer ready for the weather getting colder. I have had it over a year and kept using manual control because I didn't really understand the instructions to set timer...I still don't know how to skip the 3 and 4 as I don't have heating on through the afternoon when I'm at work, this is the only thing that the video didn't address. So I have had to set an afternoon timer that I don't really want. Otherwise it's great 👍
You just set the ‘unwanted’ slots to a low temperature… then boiler wont come on.
Didn’t think to address it tbh - oversight on my part
@@petegasguy
Thankyou that's great. Grateful for the reply.
Thank you so much. That was a really helpful video. Our fitter didn’t really have a clue!
Sounds about right!
Glad to have helped…
Hi thanks for video, can you briefly explain when setting times on and off for auto, what if you don’t want it to come on during the afternoon. For example only on in the morning and then again during the evening; what do we do with setting 3 and 4? If that makes any sense sorry.
Just set them to come on and off at the same time or something… or keep the temperature very low
There is nothing simple about this controller , that's why I am watching your video (;-)
Really helpful video new system installed this week you have answered all my questions!! Brilliant 👍
Linnet. glad to be of service!
pete
www.combicert.co.uk
Thank you so much! Heat was always on even in summer and the instructions are terrible as you said! The temp to come on at was too warm so it was always on! You explained it nice and simply, thank you.
Liddypooldave top man - glad to have helped. more useful videos to come so feel free to subscribe
Thanks
Thank you for taking the time to do this.
Oh thank you someone who actually explained it properly 😂 I was lost I didn’t no how to make it go in at 3am for only 20 minutes and then turn off at 3.20 cause on number 2 there is still a temperature you have to set and that lost me I thought why am I setting a temperature for the time it’s going off 😂
Glad to have helped kate - hit the subscribe button and i bet one day i’ll say something else semi-useful!
Have a good one
@@petegasguy I will do it now 🥰
Thank you so much, had a Baxi fitted last week my previous boiler didn’t come with a temperature box so I didn’t know what I was doing. It came on at 4am, I have fully understood your video and managed to get it off woman flush mode 😳
Lol… great comment!
Glad to have helped you out… my better half has those ‘flush modes’ too… along with many, many others!!
@@petegasguy 😂😂😂😂😂😂😂😂😂 admit nothing deny all,,,you can't be blamed for anything haha
This video was so useful, thankyou! Recently my thermostat is showing a much higher temperature than what the actual temperature is in my home, it is not positioned near a window or a heating source, would very much appreciate any advice!🙏🏼
Ive got the same problem. Did you find a solution ?
Very helpful. Well explained and easy to follow. Thank you very much. 👏👏👍
Brilliant, helpful, my plumber sent me this, thank you
Tell him it’s £10 a share 😂😂
@@petegasguy I will!😆
Thank you, I changed batteries and couldn't figure out how to change time.
Thanks for your video. That's helpful. Could we make it connect to my mobile wifi so that I can control it even if I am at outside.
Helpful video ❤
How do I unlocked the thermostat to enable it to function again, there is a locked🔒sign on the screen and as such it stopped working, took out the battery and after a while put it back on but the screen still showing it’s locked and still not working
Brilliant video much better than the leaflet, Thanks
Great video, thank you so much.
Thank you janet… have a lovely weekend
THAT WAS GOOD VIDEO TO WATCH VERY SIMPLE AND UNDERSTANDING IF ONLY OTHER PEOPLE MAKE THERE PRODUCTS AS EASY TO LOOK AT AS THAT GREAT
Noel Moore cheers dude! hope it helped.
have a good one
Great video - thank you so much.
Can you explain why it's necessary to programme an OFF temperature please?
Suppose its easier for people who want their heating off in the summer or just going on a holiday
@Combicert Gas it's OK, I found the answer. Unlike other timers, this doesn't have an "OFF" time. It only has a higher of lower temperature. So, setting a low temperature for when I want it to turn off will do the trick !@
Hi, did you say there was a frost setting to protect pipes if you’re away etc ? Been -5 here all week and away from home for a few days.
Brilliant, does the job perfectly 👌
Thanks very much really helpful video 👍🏻👍🏻
Done that the only way the boiler is going on is when I press the button beside the boiler and it turns green ,it doesn't go off either when I press manual and put the temp up
Great video just what I needed
Hi. I have this boiler and if I put it on auto it says ou ER and the temperature shows over 19 degrees but it's colder than that. Any ideas thanks
Great video.....thx for posting it...much appreciated 👍👍
Fantastic !!
Great video easy to follow! Now I know 😊
Many thanks for your reply. 👍
Hello, what does it mean when the water is hot and working but the heating does not come on be it in auto or manual, please? Any ideas? Im struggling to help my lady with her heating 😩
Thank you this was really helpful. Can I ask I’ve used the programme function and set it to 21.0 when it’s on and 18.0 when it’s off. Is it more cost effective to set it to a lower temperature when it’s off? Or is 18.0 okay, I just thought it would be more expensive to set it really low when it’s off and then it has to work harder to get it to 21.0 when it’s on.. hope that makes sense? Thanks!
Good question… and one you could probably answer by taking meter readings to see the difference.
I guess there are lots of factors at play when finding out how long it takes to increase temperature in a home and it’d be just about impossible to answer on here.
Depends on house size, ventilation, windows, rad sizes, doors… etc etc.
I tend to set mine at around 15 when not at home and 20 when at home… but heating your home when you’re not there is probably a bad idea - in the majority of cases.
Pete
What is 0u Er when we press + or - ?
Thank you for your time.
Hi my mothers home all day nearly . is it possible to have the heating on in the morning and maintain say 20 degrees and at night 12 degrees every 7 days
Hi, does the remote have to be near the boiler as ours is in the bedroom and the remote only works when it’s near the boiler?
Thank you so much for this beautiful video. I noticed that my EPH control does not make the clicking sound when I press MAN or off, and hence, my heating does not come on. I reset it, yet there is no difference. Please, what else can I do?
Hmmm… sounds like an issue with the receiver to me… assuming the temp is set high when you hit manual? Have you turned it right up to it’s maximum?
I’d probably do basic checks such as the pressure on boiler etc… before looking at wiring/replacing receiver though.
my EHC combi boiler has its own program in the main body. Which does it follow? The one on the main boiler body or the one in this remote. I have seen that even if i put the remote on manual mode from 10 am to 11 am , if the program in the main unit does not have the central heating program from 10am to 11am the boiler does not swtich on , even though the fire symbol comes on in the remote. Can you help ?
What does holiday mode actually do ? Does it completely off the boiler or does it allow the boiler to still come on for a little while ?
Hi all I just got this system it's ok but does anyone know if you can make the water hot as it set to 5 ,0
Many thanks
Hi nice video. Could you tell me if I was going out on a Friday how I would set it just to come on that day just before I come back .
You cant on this one… wont allow individual days
Thank you for posting👍
Is there a quick way to get to Sunday without pressing numerous times through every setting?
I have tried to put the timer on manual but it's not coming on
Hello , I have similar one but it broke and I want to replace it , how do I put on the new one? Do I just start using it ?
Excellent... thanks very much. The mystery solved!
The radiator upstairs is not working while downstairs is working any advice??
I tried what you explained it was helpful but still not working upstairs!!!
So helpful, thank you. Just had this fitted and hadn't a clue. One question if I may, once you've set the times for the auto function and no longer require those times, how can I delete these? So for example, I set number 4 to come on at 10pm and number 5 to go off at 11pm, how do I delete this? Thank you 😊
Justs set the on off time to the same… that’s what i advise customers to do if they dont want to use a particular slot.
@@petegasguy brilliant. That's excellent! Thank you 😊
@@dawnygw no worries. Have a great friday!
@@petegasguy thank you! Same to you 😊
Any idea why my auto button does not function and what I can do to correct it please ?
Hi. My EPH controller buttons are working. The screen is up and showing room temperature and date as normal but none of the buttons are working. Could you please advise on how to sort this. Thanks a lot
Can you use Wi-Fi to knock it on and off?
What do you do if you only want it on once in the morning and once at night ?
Set it to come on and off at the same time for other slots
@@petegasguy Thank you
How do you set the times moving from Monday to Sunday ? Pls
All in the video
Do you lose settings when changing the batteries?
Superb video and well explained
How do i only use 2 times of the day ( morning on/off and midday on/off) but i dont want to use the 5 and 6 option (3rd on/off setting) on the day?
In auto mode
Cheers
Hi there.
Just set the other slots to come on and off at the same time - they’ll cancel each other out
Thanks for the reply 👍🏻
I cannot override the temperature. I set the times and temperature but even when I press off, the rads are still coming on. I have checked the videos to make sure I am doing everything I should, but it's still misbehaving.
It is a new control as the old one has been dropped too many times. The old one works, so no idea why the new one is not doing what it's supposed to do.
Sounds like it may have been wired up wrong, perhaps
It's battery not wired.
I have sorted the old one but cannot understand why the new one is not doing what it's supposed to 😢 I press off but the rads are still coming on 😡
The unit is wireless - but there’s a receiver wired to the boiler.
@petegasguy but the old unit works, so, what do I have to do to this unit to get it to work?
A please, thankyou and some more information would be a good start…
Really well explained. Thanks.
What are the switches on the side for???
That was brilliant, ur video was really helpful.
Great job 👏.
Is it possible to make this connected to wifi? If so how to do that . Regards
Thank you for your reply ! So I don't have to have on auto setting times ?
Just manual on and off ? easy !!
Exactamundo.... put it in manual mode... then set your temperature.. the thermostat will do as it’s told.
Hi Pete, would you know why my heating is coming on at 3.00am when I have it set in program mode to come on at 5.30am.
My guess would be that the time isn’t set correctly on the thermostat
Thanks for the instructions, the only problem I have is I can't set the time from pm to am for example, 23.00 to 2.00.
Well that would be the following day - so have it on until midnight and then your first slot the next day will be midnight until 2am
How do you just heat radiator and not water, mines seems to be doing both every time?
Combi boiler? You have a faulty boiler
Thanks saved my life very helpful Chris
Wow… don’t think i’ve ever saved someone’s life before!
Glad to have helped mate.
thank you. i noticed that my thermostat works the opposite way though!!
Hope someone can answer my question as I reset ours. In the 24H programme, do I only have to set the times and temperatures once as they will cover every day in the same way?
If the temperature falls below the lower (back) temp before the next slot will it come back on early?
Great video, thank you.
Hi how does the copy work plse is it possible you can do a quick demo video on this please I'm not tech savey & the booklet not to clear or if anyone out there can help me
Thanks
Can I just have program set for No 1 and off No 2 only, I don’t want No 3,4,5 or 6, as I can manually do this as needed. Thank you
Just have the rest to come on and off at the same time and they’ll cancel each other out
I don't want to set" holiday"function,during the Summer,I want the heating off altogether. When my boiler was fitted the engineer told me NOT to use the off button as this would turn off the hot water too. How do I switch off just the heating please?
Press off
It wont turn hot water off if you have a combi…
@@petegasguy thank you for that. It is a combi boiler, an Alpha Evoke 33,so it's going to be alright to press the off button during Summer,and not lose hot water? Then simply switch it back to auto,and the timings and temperature etc will be restored to what they were programmed originally ? Just need to be sure.
@@susansymmons4850 yes… a very easy way to confirm is to try it out. But is should do
Please can you advise how to change the battery
Yeah… take the old ones out and put the new ones in with correct polarity 😂😂
Pull down flap and remove rectangular cover
How to stop the set times as its coming into spring summer soon
Press man
I don't know if I'm going to be answering my own question here but... I have set the auto to the times I want, but the no6 seems to be keeping the boiler on. I want it to turn off at 8:00 PM. To make the boiler go off ready for the next morning, do I need to lower the temperature right down so it goes off and stays off until the morning when it's set at 6:45? 🤔
Boom. Nailed it.
Just drop number 6 to a temp that is comfortable for sleeping (i’m about 16 degrees ish..). Then it wont be too cold.
@@petegasguy thanks so much! I don't like having the heating on overnight so will set it to the lowest so it doesn't come on at all 😊 you're instructions are so much easier to understand than the booklet!
Thank u for this video. Very helpful
If I want all radiators working at the same time and same temperature and not off until I switch it off what will be the settings?
Mine will not activate , buttons not working .. not resetting
It seems stuck ??? Any help
My EPH was bleeping as the temperature was getting near to the setting set. Can you give me any info on why all else seems fine.
I need to know how to set the time, these instructions didn't really explain it. I tried to follow but it didn't give enough information. I still haven't managed to set the time. Has anyone managed to find any instructions that explain in detail how to set the time?
The video LITERALLY shows you how to set the time… like literally exactly what buttons to press.
Hi can someone help me? Once I’ve set the programme according to the time and temperature I want. Say the room temperature is 21 degrees but in my programme I’ve sent the heating to come on now at 20 degrees? Doesn’t seem to come on? Am I setting this wrong? And it’s on the auto setting
Sanah Mughal well it wouldnt come on as the desired temperature has already been achieved
How do you take the lock?
Hold plus and minus for a few seconds (7 i think)
Hi ,I can't seem to get it paired with my boiler to come on automatic ,it was fine then my WiFi was off for a week and it won't now pair
This one doesnt run off wifi.
Check date and time are correct and correspond to the times in your programme
It's def right date and time
Ok. Press the ‘man’ button and turn the temperature up… does the boiler come on? Turn it down - does the boiler go off?
Can I just Turn the the heating on and off when I want to the temperature it is set at ? Do I need to set the program times . As I am in most of the time. Thank you . It is easier for me .
Well it’ll automatically turn off when it reaches its desired temperature... that’s kinda it’s job
What if you only want the heating to come on twice a day? I tried setting the on and off time the same for say number 5 & 6 but it keeps adjusting them 10 minutes apart.
Thanks!
Set the temperature so low that it wont come on… if you dont want it on
Amazing thankyou!!!
Hey :) when you click auto and want to change the times you have your heating on, what do you do if you only want to set it twice throughout the day?
Set it to come on and off at the same time… or set the temp low for the times you don’t want
Thank you so much :)
good clear instructions, thanks
Any idea why the flame symbol is not coming on? When the heating is on the flame symbol no longer comes on. It's hard wired and yesterday i turned the boiler off and since then when the radiators are on the flame symbol doesn't come on. And weirdly heating came on last night even though temp was higher than the setting.
I'm getting same but just one radiator is heating up rest of them are off, no flame symbol but every now n then hear boiler start up for a few seconds
Does the boost only go on the once or daily after selected?
after working for 6 months it has now lost wireless signal. how do i connect it to the receiver again? I don't find eph instructions very clear
ljay Nature hi - send me a message at peter@combicert.co.uk and i’ll ping over some instructions with reconnection directions.
pete
@@petegasguy thank you :)
@@petegasguy I also have this problem but the reciever seems to be making a bit of a crackling noise, doesnt seem to connect properly and doesn't fire up after altering the temp for it to kick in?
@@jake0r sounds like a loose connection within the receiver. Power off - pz1 screwdriver and check all connections. Check power is definitely off before commencing checks
@@petegasguy I'm 95% sure that is the case now that you've confirmed it, I'll probably be better off contacting the installer as I'm not very handy and have no ability to fix it myself
My control unit is frozen, not locked, any idea how to get it working? Tried replacing batteries, and tried the + and - for 10 seconds, nothing….help
There’s a ‘manual’ button on the receiver (connected to boiler…) press that. Without being there it’s hard to know what to do tbh