A Day in the Life of...a Customer Engagement Lead
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- เผยแพร่เมื่อ 10 ก.ย. 2024
- As part of our exciting brand-new ‘Day in the Life of’ video series, we hear from Rupert Weedon, Customer Engagement Lead who is based in the Midlands. Rupert’s role means that he supports customers with a range of opportunities enabling you to get involved and help shape improvements to the services you receive.
So, find out what we do to work with our engaged customers in our brand-new series!
"Customers" used to be "Tenants". They're more likely to get involved if they aren't insulted and actively attacked by Orbit staff. Orbit have successfully completed their transformation into Foxtons estate agency and they make far, far more money selling new 400-500k homes, than servicing old council housing stock they acquired. I see in less than 3 years the number of staff on executive pay grades (>60k) has doubled from 16 to 32, and the wage bill of those has tripled in 3 years £1.8m > £4.5m 👍
Thank you for your feedback. We would be interested in understanding your view in more detail if you would like to get in touch. Please can you contact customer.engagement@orbit.org.uk. Thank you.
@@OrbitHousingGroup interested in identifying who I am more likely? I'm a tenant, "customer" sorry, and I congratulate you on your turning successfully into Foxtons estate agents. You just need a fleet of branded Minis now 👍
@@teaboyuk amen this guy is legendary!