The Exchange Tried to Rip Me Off
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- เผยแพร่เมื่อ 11 ก.ย. 2024
- Getting ripped off is one of the worse things you can deal with when it comes to video games. As more people get into the hobby, more 2nd hand stores become obsessed with getting your items for cheap, especially when they prey on how desperate you are. n this video, Kag explains his experience dealing with his locale Game Exchange
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There is no reason to ever trade games in. It's so easy to sell online now to other collectors and get the full value of what your stuff is worth.
Totally agree.
This is why I have never traded any of my games in the past twenty years.
This crap is everywhere. I went to a local shop in San Antonio. They had their own youtube channel, and were the main local chain with a good reputation in the community. I brought them a snes Jr, and entire collection of loose snes carts, Demons Crest, Chrono Trigger, Final Fantasy 2 and 3... like 60+ carts... all told worth a couple thousand on price charts even loose and some kinda rough. They inspected everything and tried to offer me 100 bucks for the lot, hard offer. At least they let me walk with dignity and didn't try to haggle after.
You can give people a fair trade in price and still make a huge profit, you don't have to rip people off. I ended up trading at a different shop and got a decent price in cash + credit... like 5 to 600 bucks, and 100 & change of that was credit I spent in their store. About 25%. That dude made out like a bandit on my collection, but I'm fine with that. He's a local small business, he's got overhead, it was a fair trade. I didn't wanna try and piece out and sell my collection online, it would have been a huge pain in the ass. He also got all my future business while I was living in SA. You really don't need to screw people over to make money.
What stores in SA, good and bad? I've lived here for 20+ years and haven't found a decent reseller or store ever. If you're talking about Game Over, that place is a joke and worse than Gamestop.
@Daniel Booke ya this is a theme in that town. You've got one major chain and they kinda suck. You guessed right. The better store was a small indie shop with a limited selection in Wonderland mall called something island video games. Ramsey Island? I can't remember. They were a super small shop, but it was like one dude in a mall corner, and you could at least not get ripped off. I ended up buying the SP I was gonna mod off them, and the board was kinda rough. I ended up soldering both triggers and the volume slider before I built a Slate and sold it on. Small shop, limited inventory, but a genuine local indie just tryna make a reasonable profit.
Edit - The number of SA people asking for the decent shop just shows how pathetic the used market is in that town.
What store ? I live here too 😊
What store was it ?
The part that they think we, the customers, are stupid and they can just shit on us, is the reason gets customers angery.
When I get into a trade with them, I get it, I'm giving up money for time. I'm OK with that. but then they start to take advantage of you because they think "he don't know he is stupid". That's when you go "OK I'm done I'll sell it myself AND I'll meet a fellow gamer too! To hell with you & your store credit"
Thanks for the video Reggie. Stay Vigilant😊
no respect for shady store lowball offers its disrespectful for the customer to be treated like that. This the type of place that will offer you $150 on Little Samson and act like its a great deal.
I feel your pain Kag, even in your voice. That's what i deal with in NYC every day bro. Thats why most of the time i travel with my extra games or trades to another city or trade between friends. And even if a friend need a game just give it away. And next time maybe he has something i need. But that sucks bro smh....
@TELE-GRAM-RadicalReggie1 👀👀👀
I would have jumped at the chance to offer at least half value in CASH for those games.
Those employees probably get paid shit wages have to deal with horrible customers all day I wouldn’t expect anything good going into those stores 🤷♂️
For those saying this happens everywhere, NAME THE STORES AND LOCATIONS so we know to avoid them. Dont just say this needs to stop it happens everywhere. Blah blah blah. That's not going to change anything - let the public know who they are already, jesus.
From the Cleveland area and this story resonates with me. Just sad The Exchange has gotten away with this for years. Fortunately, I've been hip to their trading style and never take their 1st offer. Places that are great stores in the area to note; Video Game Connection and James Games & More
I have same experience with The Exchange in Akron area. They offer you pennies on the dollar then put your item up for sale at ridiculous prices. Unfortunately, they dominate the area and very few independent stores exist.
It's important to talk about these incidents if they happen. These crappy companies need to be held accountable for rip off prices and or lack of basic customer service. They should know that there's plenty of alternatives to buy used retro games and they should put an effort.
The problem with these trade in situations is that many stores will try to take advantage of customers that don't know. Granted they need to make a profit to continue running the store, but the _least_ they should do is treat customers with dignity and offer a fair trade in value.
Fair trade in value and making a profit can't be used in the same sentence, lol 😅
This is mainly why I emulate now. Too much shady business dealings in the retro collectors market. Ninja Gaiden Trilogy alone in box is worth 500 on average. They were insulting you with that initial offer. I don't blame you.
Unfortunately that's just part of human nature. "Do the right thing" doesnt always apply if money is involved smh
I’m not defending the practice but just looking at why it happens: they have probably 10 employees to pay salary, healthcare benefits and an electricity bill etc they’re there to make money
Thank you for watching the video I appreciate it.
Funny enough I found out about the Exchange when I went to college at Kent State in northeast Ohio so about an hour away from Cleveland. I live in Indianapolis now and retro gaming stores out here suck and I'm particularly pissed at my local Exchange. They do a poor job of displaying how much games cost and the last couple of times I've gone there an employee has constantly ran up on me every two minutes asking if I see anything I like. I read some reviews online and other black customers said they had the same experience so I probably won't go there anymore unless I'm desperate.
The thing is when it comes to trading games to a brick and mortar store there is some things you have to understand. They cannot give you what's the game is worth. They have to pay for the space they are renting, they have to pay for store insurance and electricity. Also pay the employees. How are they going to pay all that by giving you collector prices. You want collector prices sell your stuff on ebay or at game conventions, Offer Up and Facebook Marketplace.
Here in the UK CEX do the same even if you sell a brand new ps5 boxed sealed they offer half the price for it followed by a packet of crisp lol
Dude. I am down the street from you man. That’s super cool. I know all the exchange stores in the area. I never give them my trade in’s….ever. You are totally right, they don’t give you good trade in value. We have nothing in regards to games in the area. No mom and pop stuff.
Thank you for watching the video I appreciate it.
I was in GameStop a few months ago and a kid and his mom were trading in 1 New 3DSXL and a 3DSXL with about 30 cib 3DS games. Pokémon, Mario and other main titles. Everything looked very clean. The manager gave them $330 store credit for all of it.
Then he actually told the Mom “Who says we don’t give you good money for your trade ins!” It was really hard not to say something but I chose to mind my own business. They could have sold that for so much more online.
I would offer that kid at least $500 for all of that or my playstation 5 and games because I'm more of a handheld gamer than anything else
I buy from The Exchange a lot [I’m in Pittsburgh], but I would NEVER try to sell/trade them anything with them. Some of their games are priced nicely [you can tell when they’ve been on the shelf for a while when the sticker price is shockingly low for CIB games], but most of the time it’s either at or above market prices. Their numbers for trade ins suck, but still not worse than GameStop, and I haven’t tried to sell anything in either store in over ten years.
What I’ve come to realize is that private sellers on like Facebook Marketplace or OfferUp or whatever is a better experience when you know what you want, albeit it’s harder to find some of the games you reeeeally want.
Electronics boutique would've given you $7 lol. They did people dirty! They'd throw in a bunch of old magazines though 😂.
Lol Facts
i had a similar situation at local video game/card shop where low balled me for 800 cards and i turned around sold them in park lot for 275 dollars. i always say these game shops are not your friends no matter how long youve shopped there.
South shore of boston. Nostalgia games and land of electronics. They both do this. “Most” not all of these people that run these stores are traditionally scammers who see an opportunity to own a business where they have to do nothing except sit back and wait for a unschooled person to make double to triple off. They don’t care about regulars, they want ex girlfriends to trade in collections so they can give them 50 dollars.
Now days it’s so easy to sell your own stuff that game stores can’t really compete. And every one knows the value of their stuff.
Did you see that latest gamechaser episode where Billy finds an abandoned rental store with a bunch of old genesis and snes games lying around. That was wild.
How any place can treat the very type of customer they actually need like that is beyond me
Bro they basically just slapped you in the face thinking that they got sucker in their store.
50% is the line a store should never cross.... If it sells for 200,they should give you 100 no problem.
Lol, no store is ever gonna do that.
@@danbooke2001 most mom&pop game stores give you 50% and some even more.
@@JA-fp9yf I've been collecting for 38 years and have never seen that from a chain or mom & pop store.
@@danbooke2001 I don't care how long you have been collecting because I have been doing it my entire life as well..... It is VERY well known that most quality dedicated buy/sell/trade game stores have always been 50% or more so either you have no idea what you are talking about or you have been getting ripped off..... Ask Reggie and most other big faces in the community.
@@JA-fp9yf Give me a store name and location, I'll call them tomorrow for a trade in quote on a rare game I have. I'll post it here and if thier offer is even 45% or more of the current worth, I'll eat my words.
They do this at game conventions too, they prey on people that don't know what they have. They do it 2 ways, first in their offer and second, by the prices of their games. They mark em up so high u don't realize that's not what they're worth
From a business standpoint, none of those games move. Even on Ebay, theres literally no sold listings for NG (CIB)on SNES, and 2 sold listings for Splatterhouse on TG, 2 as well for Knuckles on 32x. I live in Cleveland as well, and games sit there for months on end similar to the ones that were traded in. At the highest value, those games were worth $800 (full value). They could of comfortably offered $300, but alas they wanted to play it safe.
Sounds like exchange is well on their way to being another GameStop or any other number of corporate thieves.
I've worked in a mom & pop game shop years ago and situations like this I would have given a break down to the customer. If they were not to happy with the offer we then would have gone over stock and see if I can bump the price up but it's better to be up front from the start.
I live in the area and i would never sell my stuff at exchange for said reasons. But i do go there because sometimes they'll have something way underpriced .
I think most of us would probably agree we'd take a slight hit on the price if it means not having to mess around with eBay (shipping, occasional weird buyers, charges etc) but it's got to at least feel fair. I trade a lot of stuff to a local music store and I don't get quite as much as via eBay but it's never that much less and the prices they resell stuff for are really reasonable which I'm fine with. Seems the used game market has been suffering from a lot of shady practices recently which is sad and off putting. Hopefully things will turn around in the coming years but for now it's disappointing.
They ALWAYS try to rip you off. "I gotta make at least 500% profit"
I've had so many experiences like this from these trade in stores. The customer service is usually pretty bad because they are only looking to rip you off.
Shouting out to you Mr radical Reggie love your videos. I'm a huge fan my name is Chad shouting out from Greenville NC. My kids Tanner Hannah and Landen said hey Mr Reggie ❤
Man i hate when stores screw over prople. I remember years ago i. Went to Gamestop and I had Mass Effect 2 and 3 for PS3 still sealed. I wanted to use them as trade cause i wanted to get the Mass Effect trilogy and that was the only way i could get my hands on Part 1. So when i tooks my trades they was only going to give me 50 cents for my trade. I was like hell no. I would have taken at least 15 bucks for them but they thought i was desperate for cash so i took my games to a moms and pops store and they offered me 10 bucks. So i took it. Never again will i take my trades to Gamestop.
When I go into new places for trade, I always ask right off the bat what percentages they pay based off sold listings . This is definitely a great conversation to be had though, this kind of stuff happens all too often with resellers
I know the feeling of being powerless in those store businesses. I knew more then most of them when I was younger, but figured when they were ripping me off they must know better. Now I hold on to my stuff even if I could sell it at a great price, they don't deserve it even if I'm not playing it.
I used to trade games weekly back when I was a teenager in the 90's and that store experience was exactly how the trading would go down for me. To be fair back then it was quite different as old games weren't super popular but there were still *rare* things even back then. Everything changed dramatically during early/mid 00's. I wasn't really into games anymore at that point but I am not surprised to hear stories like this even to this day.
I went to this store (in Pittsburgh) like 2 years ago. They have locations in PA and Ohio. The guys in the Pittsburgh store (I don’t remember which one there are a few in Pittsburgh) but they were awesome. I’m a Cleveland fan and clearly Pittsburgh isn’t the city for Cleveland sports lol. long story short they threw in my games and a few Cleveland sports items in the store somehow sitting there for a while for a good price and were beyond professional. Sorry to hear your concerns and probably rightfully so. Go Browns!
Damn that store sounds scummy as hell. Thanks for sharing your experience Kag.
No problem, Thank you for watching I appreciate it.
Sounds a lot like what I deal with when I buy and sell cars. Massively over and undervalued prices.
pawn shops be like " hand over Nintendo World Championships 1990 for trade" Pawn shop: let me give you a dollar for that!
That’s not right. I would have been feeling the same way.
I brought in a Japanese PS2 in box GT3 edition with like 8 games a couple sealed and they tried giving me $100 for all and I am like so you are getting 8 games for free? Im like nah Im good on that. Havent been back since.
More then 8 games free....
Whoa that dude mentioned the Exchange that I go to sometimes. I only go there to treat it as a museum
I have an exchange down the street. I don’t trade anything so I don’t know that side of things. The people at mine are pretty cool. I buy the occasional game there if there is a specific game I am looking for. I like hunting games at some places at record stores and other places you don’t know what you will find.
I am so happy you are talking about this. It is like that everywhere.
I'm in Cleveland OH and I stop going to the exchange for the same reason 😮
I love to haggle. I don’t think a buyer or seller needs to give me their top dollar or bottom dollar offer right away. We’ll get there. Enjoy the fun of compromise.
Sad part is we as consumers and physical game enthusiasts we have mom and pop game stores backs for them to turn around and do things like that!
Should have just called them in advance. Don’t deal with companies like that, find a higher end game store that caters to “sophisticated gamers”
This is why I sell my stuff my self
How do I find these podcasts please? Can I get them on Apple Podcasts???
Bullshit like this is really disheartening. I did a vide a couple years ago about a store jacking the price up 200 on a game that wasnt worth the sticker price. I hate havin to personally ban going to certain stores when there are already too few. KAG that is not how they should have done you, wtf.
lucky my mom and pop store gives fair prices, thats just crazy for what you had... you even had Ninja Gaiden Boxed lol. I understand the store needs to make profit but they literally tried to rip you off.
Just noticed you guys have almost inverse goatee patterns!
Just looked it up Ninja Gaiden is $560 CIB. That game alone was worth $200-$300 in trade
Man my area of Ohio sucks for this stuff too. I gotta go to Warp Zone if I want a fair and good experience.
Game Runners is like the only location near me. There’s 2 owners and 1 of them is a nightmare for this. Drove me off with his BS. Sucks bc the other owner is legit so cool. I gotta drive to Columbus to not get screwed.
I went to gameco and tried to trade in 3k worth of items. Some of them being the rarest ti99 stuff complete in box, Raystorm at the time cib was well over 100. They wanted 250 in store credit or 100 in cash, Raystorm they wanted 10 and I had 3 copies of stnick on the ti99 25 cents each. They made the argument that they would have to make labels and that takes employee time and catalogue it. Knowing my states pawn laws? I accepted the trade (They are required to hold onto all trades for 1 week before putting them up for sale) and came in the next morning and picked my stuff up They tried to keep some costume made cables. Came back in and asked if we needed to get the cops and lawyers involved
You can't fix this without getting rid of the profit motive or actually regulating it and we all know that won't happen.
Stores always give low-low offers as they have too many expenses. They have employees, electricity, rent, insurance, maintenance AND they need to pay the "higher-ups" AND also have to try to make profit on top of that.
Mom-and-pop stores are the best chance of getting a good offer in stores
bare minimum they shouldve offered should have been 50% off Price Charting which by my calculations should be around 500 bucks
they did you dirty
It's happening all over with game stores trying to get one over the customers on trade-ins. I had a good copy of Quake 3 for Dreamcast that typically goes for $20. This guy only offered me $8. I said, hey, I know you're going to sell for $20 can you at least give me half at $10. His response, ah, no we can't . They take advantage.
That’s wild they did you like that.
They shoulda did 400-450 for everything. Ninja Gaiden Trilogy alone woulda disappeared same day for 500-600.
It really is shady practice.
I've traded in mostly low end to mid grade games, surprisingly low end games are harder to sell. Ive bought stuff at hpb and traded it in to D.R. for more. If you think that offer is low, go to hpb and they give you about 10% and sell it below ebay most of the time. D.R. sells over ebay and give about 30% , most of the game stores want the high end stuff but don't want to pay because they're afraid it won't sell. I actually sold rule of rose at flea market for $740 after some guy that owned a store offered me $500, granted it's more than 50% but for high end games you have to be, you can not use the same price structure for more profitability. I've been to 3 D.R. that are owned by the same guy and they all give different prices and charge about the same or more, everyone has the ebay app but they're banking on most people's desperation. I traded in some funkos for $3 ea that i bought at goodwill for $0.25. A ds game I couldn't sell at flea market for $15 they gave me $19, this is where all the stuff that doesn't sell goes to die not the stuff that will sell.
I have had many awesome experiences with the exchange been a customer for over ten years and have been taken care of very well south of Cleveland. I don’t sell a ton except filler. I respect there ability to sell certain things at prices, and you don’t have to sell your stuff. It’s just not worth taking rare items in like that. I have caught them slipping on prices many times and have been given better prices when I ask. Heck I got sculptors cut for 100 from the belden village exchange.
VC is awesome, so is James and game Westside
the exchanges here in pittsburgh piss me off lol
Ohh, I know that chain. I'm from Buffalo originally, and whenever I come home, they have one in Erie, PA. I always stop, but the prices are always higher than ebay, and maybe I walk out with a PS2 or PSP game or something. Last time I was there they wanted $300 for Gamecube Fire Emblem with no manual. I don't know how they stay in business.
Im from cleveland myself. I would say this whole story stems from weird expectations. The exchange hasnt been a legitimate game trading store since it was called the record exchange, and that was in the 90s and early 2000s. When gamestop took off, they changed their name to the cd/game exchange, they began using gamestops trade in model, and even as a 14 year old i knew to only trade games in there if i really didn't care about what i got for them. So as a man around his 40s, expecting hundreds of dollars for 3 games at a place that, mind you, isnt even a game specialty store, just seems odd to me.
Hundreds of dollars? I can tell you didn’t watch the video or listen clearly. He didn’t expect a bunch of money, he said he was trading. The fact that they lowballed his valuable games upset him so he left. Even the clerk knew he was ripping him off and the bad service he got was a deal breaker. People if you watch the if you watch the video pay Attention and listen closely.
the scum levels are getting real in retro all around....stores, collectors, youtuber entitlement..im just about ready to bow out all around cause im disgusted.
5:40 I've witnessed this in the UK (obviously not from the Exchange): however fair your first offer, the ******g irritating, needless, counterproductive haggling begins.
Where can I watch the full podcast?
Beard is looking good!
That they're not some big franchise doesn't mean anything at the end of the day it's like those small shops that you visit on vacation where the sticker price is a suggestion (for dumb tourists) and you're expected to haggle
She probly didnt drop your i.d. on purpose ... L🍩L ... Chill out Man !
I definitely felt it was on purpose 😂 but you could be right.
@@KingArakonGamingthanks for sharing this story. Crappy all around.
@@beerntaters9022 No problem I appreciate you watching the video.
@@KingArakonGaming got a follow from me 👍
Bad customer service training or intentional.
This new gen has no manners
the rudeness with the ID and the extreme low ball offer aside, can you really be aghast at the lack of a "best offer from the start" from a chain store you don't frequent regularly?
That's for the opposite - a familiar patron of a mom-&-pop shop, is it not?
I don’t think we have The Exchange in Western WA.
Not withstanding the attempts to lowball trade in prices, charging about double what you can get for typing plus the keyboard is a shitty move. The pandemic is over and you aren't going to get pandemic prices anymore.
i have mixed feelings i often trade in crap to get what i want. but i dont like chainstores they are the local dkoldies for cities. hope you find your typing of the dead
I'm in Akron oh I have a exchange up the street from me there a joke they were good back in the day but not now
going to stores will never be fair but it do es teach you to be wise and wait in stead of impulse buying knowingly.
It's a shame that customer service is getting worse every day.
They definitely tried to screw you over at the Exchange. I'm glad you didn't sell them.
I can’t believe typing of the dead is going for $300. Same for what ninja is going for these days. 5 years ago complete that game was maybe $150
Right? You'd think as time goes by older games would be less scarce and go down in price...
I got the Japanese version at a reasonable price.
What is the price charter value for the games he was trying to trade in?
JAY STREET GAMES IN ALBANY NY… AVOID!!
You got GameStoped.
its called buisness boys, its a shark eat shark world
Bad business maybe
Just a differing opinion here, but am I the only one who thinks this is not really a big deal? I'm a long time collector and gamer. Why wouldn't the store try to get the most value to their benefit? They are running a business and margins matter. Why would they automatically immediately offer top dollar on a customer's trade? I believe in being fair, but offering full market value on trades is not going to keep them in business for very long. I don't see a problem with giving a counter offer. I agree that taking advantage of the uninitiated is not cool, but if you are able to converse with them on it, do it.
Update: After listening to more of the story and dude's stance on the value he would accept, I concede that he has a good point. 👍
I thought you were in Springfield, Ohio. Not Cleveland.
12:51 potentially hurting the whole retrogaming hobby right at the source.
was gonna give 200 and keep the ninja gaiden for themself
You should of been at $400 trade credit at least! Horrible!
gotta wait till they have a discount on games day through email or text like disc replay has and go on that day and get an expensive heavy hitter on those days.
Recently had a similar experience with a local store in my area when selling my Master System & a few games. Definitely lost out on a few hundred dollars and got a new outlook afterwards.
NAME THE STORE AND LOCATION. Let us know who to avoid...