The TRUTH about FS10i elliptical and Nordictrack
ฝัง
- เผยแพร่เมื่อ 8 ก.ย. 2024
- BUYER BEWARE!!
After finally sending a technician out (after 60 days!) to check out this brand new completely un-usable FS10i machine we were advised that the machine is working as it should. The problem (according to Nordictrack) is it was designed to only go slow. So we paid $3,000.00 for an unusable piece of junk.
We immediately demanded a complete refund. However Nordictrack refused to take responsibility for their defective product and demanded a restocking fee of 600.00 plus shipping fees. Basically $1,000.00 just to send it back. As we did further research on the company we were shocked to find out that Nordictrack has the worst reputation in the industry for quality, support and customer service.
We are posting this to hopefully save somebody else from being ripped off by this unbelievably bad company.
There is much much more to the story. Feel free to message me for further details.
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I just assembled mine today and did a short workout on it. This video demonstrates user error. Mine works fine. She is exceeding the maximum stride, that's why you hear that banging sound. I am a lot bigger than her and naturally have a much larger stride, and I don't have this problem.
wow so glad i watched this before i pulled the trigger
We just purchased a FA14i which is similar to the FS10i just with a bigger screen and can decline 10% as well as the FS10i’s 10% incline. We participated in a virtual demonstration with a Nordictrack salesman. We had previously watched this video which we described to the salesman. Basically he stated they are over striding the unit and banging against the front and rear strider peddle mounts. These machines have an auto stride length determine by the person on the machine. Anyway the salesman demonstrated over-striding and duplicated exactly what this video demonstrates. It’s not the machine but the person. We were able to do the same on our machine. The salesman highly recommend avoiding this condition as it will damage the machine. also all other ellipticals have a fixed stride based on the diameter of the flywheel. This design allows you to adjust your stride based on your normal body mechanics, going up hill, down hill, speeding up or down, stair-stepping up, cross-country skiing and so on. It’s a very versatile machine. Maybe Nordictrack could improve the design to resist over-striding. Anyway, I’m not sure of these folks’ motivation, I strongly believe the problem is the operator not the machine. This design is amazing in what it allows you to do simulating real-life running. Mating it with iFIT and it’s incredible.
Ok, we’ve now been religiously using the Freestrider since the last post so we have some time under our belt. My opinion has not changed and this video should NOT be used to make your judgement. These folks are clearly abusing their FreeStrider. Because your stride length is totally up to you, yes you can run the foot peddles past they’re design travel and that is what these folks are doing. There is nothing wrong with the machine. I’m 6’ and my wife is 5’7’’, it is a challenge to used to available stride length.
That’s exactly what I came to say, she is over striding
The guy is a Karen the purposefully misusing the machine.
You can report his video as misleading.
I watched the video multiple times after your comments, It doesn’t look like they are over striding!! Now I m not sure what your motives are ..
So...I have ignored this review and ordered one anyway. Fabulous machine. You have to control your movements. I would sue these people for false statements. Yes if you use it like they are doing you can bang against the extremes of the machine but this is not how it works. Very happy with my purchase. Just learn to use it properly. A harder workout than any of the other elliptical machines I have used.
Just assembled mine today and did first workout. It does take a little bit of coordination and time to get used to free stride movements. I’m a lot bigger and stronger than girl on video and my machine did not do any of that banging noise. I actually got a great 20 min workout and am looking forward to more. I will update in future if anything changes and it gets more use
Mine doesn't make that noise, and I actually am loving it so far!
So how's it going, currently?
I just did my first work out and I didn’t have the noises and I enjoyed the movement/feel. I guess you just have to really get in there and feel it out 🤷🏼♀️
This guy is just disgruntled.
I receiving mine two weeks ago and I immediately didn't like the banging & clanging! I spent an afternoon trying to contact someone at NordicTrack, after a 2 hours hold time, I finally talked with some one who had me send him a video of the noise. I sent a video much like yours and was subsequently told that that is the normal operation of the this machine. So live with the banging or return it. I am within my 30 day return window so I am returning it. I do have to pay $250 for someone to come get it but we are responsible for getting it downstairs and into our garage. I'm also out the $199 I paid to get it delivered and setup. So about $450 dollars down the drain. I wish I had seen your video before buying.
Do Not Buy. We have gone through several replaced parts, technician visit and customer support on what our options with this piece of junk but wait time is over an hour and never reached anyone!
Either you are exaggerating your movements or you are letting the machine control you. I got mine and it’s definitely awkward at first. You can’t mindlessly make strides with this machine. It forces you to use accessory muscles that you aren’t normally using on a standard style elliptical. YOU have to make a conscious effort to control the motion of the machine. With that said, I didn’t like the machine at first but once you get used to the different ranges of motion, it’s pretty awesome. This is solely my opinion and it works for me. I can see how some don’t like it.
I bought an FS10i and it's the best elliptical I've ever used. I watched your video and others before buying, and other people didn't have any problems. Maybe Rachel isn't very coordinated? I wanted the long stride length and decided to buy, and am happy to report that it doesn't take a lot of practice to use it smoothly. It's also pretty quiet. Of the ellipticals I've used, it's comes the closest to a running gait without the pounding of a treadmill.
You should put a mat underneath it... the noises are from the machine actually moving. You can even see that in the video. You're literally shoving the arms into the console. You are using the equipment incorrectly.
I'm researching because I received a fairly new one for FREE. I asked the person why they were giving it away. The lady said she couldn't really use it due to her back and old age. After bringing it home, I understand why. lol. I can't believe they let something like this out of the box. Why will it let you "over-stride" like that if it causes issues? It's supposed to be a 3 in 1 machine and maybe that's why it's so awkward. However, using it as an elliptical trainer is aggravating. It will take time to figure out how much effort you can and cannot use in order not to "over-stride". I would've been really disappointed had I shelled out money for this. I'm considering taking it to the dump if things don't improve.
Looks like she's intentionally slamming it back in order to misrepresent the machine or misusing it in some other way. EDIT: After looking again I see that she's slamming the arm lever forward on purpose. This is why it sounds significantly louder when the cycle hits on the right side; it's because her right arm is stronger.
Yep and not controlling her leg movements.
Free stride machines require that you coordinate and control your stride so that you don't bump up against the limits of the machine. This is not unique to Nordic track equipment. It is understandable that anyone who's been using an elliptical with a controlled stride movement would be used to the machine controlling the limits of your stride. Since virtually all ellipticals until about 12 years ago were controlled stride machines, almost everybody has a period of adjustment getting used to a free stride machine. I can remember getting on a free stride elliptical by another manufacturer in a gym in the ought years. I didn't like it at first, but later I appreciated it was better for my natural balance and musculature. The most important thing about exercise or equipment is that you enjoy it so that you will keep a regular schedule. Certainly Free stride equipment is not for everybody and they're not for anyone with balance problems. try the machine in a gym or store before you committed to it.
No such thing happens with any Precor AMT machine I've ever used, that's for sure.
Had a Schwann elliptical for 12 years with no problem. I do no how to control my stride! Again Nordic Track has failed on many levels .
This machine work perfectly fine as long as you adapt to how it works. It is not a regular elliptical. You have to use all body parts as part of a rythmic movement. Mine did the same as the one above til I figured it out and now it works perfect and is an outstanding machine. If you are wanting just a lazy ass elliptical for an easy workout buy something cheap. if youre not willing to work for results save your money.
I recently purchased the FS10i and the Fusion CST, and I'm shocked at how loud that one is. I would honestly look up as many videos as you can online, and send your link to them and ask them if their's makes that clunking noise. I've never heard one that sounds like that. It honestly sounds like it's missing a part or something.
They should replace it!
Ok...after watching this I'm definitely not buying a NordicTrack! I ESPECIALLY refuse to buy from a company that doesn't stand behind its products. No refund, no business sorry!
My machine made this noise too and honeslty it has a lot more to do with the fact that she was banging on the front and back of the foot peddle thing. With gained strenght this RARELY happens to me anymore. And I also had my first machine replaced after it was found to have a lot of problems I am now very pleased with my machine.
This guy is a Karen who purposely recorded this with his daughter purposely setting it so to achieve the end result.
I think you would be better off with the Bowflex, it allows for the speed she is trying to go. This is more of a slower pace, like cross country skiing. The key word is stride. It's a stride machine so it's a walking machine not a sprint machine.
I am having the EXACT same problem - banging on the elliptical. I am trying to start a return now
Or just adjust the spread length to a wider stride
You are using the Nordictrack freestride so WRONG. The handle are there not to be pushed all the way with force. It is a lower body equipment must of all, the more yoy use it the more familiar you will get with the machine. It is an awesome innovated piece of equipment you can go from walking to stairmaster machine in a second.
THIS! I agree with this poster. They are so right. With practice then you find that doesn't happen so much anymore. I love my Freestrider 10i.
Thank you for posting this ! I was considering buying one, THANKS again
I’m not surprised at all. I bought a Nordictrack Elliptical a while back and had nothing but issues with it making noises. I’ve been told everything from “it will sound better once you wear it in” to “that’s the sound of normal wear” huh? So I have to wear it in to make it sound better and then eventually it will also make these sounds when it wears out??? Also right out of the box it had a bad console and needed to be replaced. They sent me a replacement and I had to install it myself. I thought by paying top dollar on a well known brand I’d get a better machine but I was wrong. I still have it in my home gym and it still makes all sorts of annoying noises. I’ve traveled all over the country and worked out on many different brands and I’ve never heard an elliptical make so many noises. I’ve researched getting an in-home repair person to come out but the estimated cost isn’t worth it. I have no intention of ever buying another Nordictrack brand product.
I think that *maybe* Rachel needs to place her feet further back on the pedals..
She should probably also maintain a more upright body position, like the fitness models NordicTrack employs to show off the units on their demonstration videos.
WOW! Tnank you for makign thsi video review- was about to order it but that noise is unbearable...☹
Thanks for the warning
Yikes! I was literally about to order this, but nope! Thanks for sharing!!
That is because she is banging it on the front and back of the foot peddle parts you HAVE to get some Strenght for that to stop or at least that was MY experience too. I rarely have that sound happen now that I control my legs more.
My FS10i is perfect.
Your stride length is to long, shorten how far back you stride and problem solved. Mostly a user error. If you want to take a full running stride length do the research and buy the right model. Buy a hammer and complain when it takes to long to demolish a house with it🤨. The customer service does suck though.
This machine is supposed to auto-adjust stride length to your natural stride.
@@verbalxxassault It only lets you go so far. The limit where the belt and end of the foot peddle thing goes. And if you try to go more than than you BANG believe me I did that till I got used to it. Now it rarely happens unless I am working super hard. But before I got better control I made mine creep fwd. It is about controlling ones body.
Thank you so much for this review!! I am so grateful for your honestly feedback! I will not be buying this!!
Mine works fine. To me it looks like below the foot pads the belts aren't installed correctly. On mine the belts do not have near as much slack in them.
After watching the video and reading the comments I've realized that most of the user dont really know how to use a free stride bike. The noise that it's making because she cant control the bikes stride. Freestride means that your are how is controlling the stride. Case closed. It's not Nordic Track's fault that the user has no experience and know how to use the bike.
Ps. If you cant ride a bicycle dont use one. By a tricycle!
Though you are right this is about the elliptical. Though all of what you said is still true.
So, I didn’t see her attempting to “over stride.” I saw her trying to follow through the machine’s motion. I’m happy for those who work around the design limitations. For the money, I’m going with a better design. This video helped me.
Thank you for the warning. Would have made a horrible Christmas present!
Same problem. Nordictrack even sent us a new one after several 1-2 hour phone calls to their terrible customer service team. Both had this issue so the entire machine bangs when using the incline function. So if you bought it for iFIT the machine bangs on any workout once the incline engages. The "New" machine less the a month of use is making clicking noises and the safety belt broke of with normal use. I fell backwards off the machine. Do not buy this machine. Terrible product, terrible customer service, and potentially unsafe. We don't know what to do at this point. And yes we know how to use machines.
Yep VERY IMPORTANT to not take your hands off esp when you are in incline. It is IMPERATIVE that you don't I have almost fallen too though I make sure to keep a hold of the handles when it goes into incline.
Yes they are a long wait on the phone and etc imagine it has been COVID time when so many are sent home away from work... though it is worth it in the end when everything is taken care of and done. I had my first machine replaced cause it had a frame issue.
The banging was or is happening because she is not controlling her body. This thing only has so much that it goes and yes I have banged it too and in fact made my machine move fwd but when I finally got my body under better control that stopped happening.
Mine has made the clicking noise had the tech come out and now it has stopped for now he said when it happens just go with it till it does it everytime I am on it then call again for it to get checked out, it is like a car with a check engine light that comes on but it won't come on for the tech. So for now it is acting fine and normal.
The belt I am guessing broke from all the banging.
For $2400+ it should be perfection for home equipment
Mine just arrived and I thought my unit was defective. I will be returning ASAP
Was the box it came in damaged? I think that is what happened to my first one is along those lines the box was in tough shape. Though I also was able to get it replaced as well. My frame for mine was messed up. Though my second one is a lot better than my first one.
Sorry to see it. Wanted to purchase it and after seeing it, I know what to do.
I thought she was hitting the back wall 😂
Dayum!!!!!!!!!
Thanks for the review I will look for another brand
Was just about to buy it. May be in my next life. Thanks!
Thanks for showing this - sorry it was a bad purchased for you
Thank you 🙏 I was just thinking about it!! Any good recommendations
Barbie we ended up getting a Pecor EFX-600 w P62 display. Night and day difference in the quality! We use it almost every day. Very smooth and solid whether you are going slow or as fast as your legs will take you. No monthly fees like Nordictrack. I do not know the price because it was a gift from a relative. (The same relative that lost close to $1,000 to Nordictrack)
$8,000
Thanks for sharing. Good insight into the product.
So I was looking at a bunch of stuff on Amazon and else where trying to find a machine and went through all the NordicTrack products. I thought it looked great. Then I started looking more into actual maintenance of machines and the noise they all eventually start making. This was horrible to see since it looks like they make it difficult to maintain all the components on your own. Further to this I realized this super expensive machine is just a glorified version of Tony Littles Gazelle which costs almost nothing compared to this. I went with the Gazelle.
Stuff like Gazelle isn't similar. As it offers no real resistance, you can't get any real workout if you're not super fat or out of shape.
@@1lapmagic No kidding, I went from a gazelle to an elliptical with resistance set at 1 and 2 and it nearly killed me at first. While I could get pretty sweaty on the gazelle it wasn't a very good workout.
Thank you for the review!
Will not be purchasing
Was legit just about to pull the trigger on this. Think I’ll maybe look around more. Thank you!!!
Mine sounds just like that I just figured I put it together wrong
My buddy bought one of these with the u-fit app. He now turns the monitor off due to some music app you can only control by downloading the app onto your phone. Plus he already had to have it repaired. This within 6 months. All Nordic Track is known for is an amazing add campaign through the years! Oh and u-fit is 300 to 400 hundred a year after the first free year. Just put a Tv on the wall and watch virtual running.
Thank you for making this video, a great service and warning to the rest of future could be customers to look else where.
Thank you! i was just on their site and was going to buy it! wow!
rachel is smokin
Wanted to buy one of these but based on this review and experience I will not. Lots of bad feedback online on this machine!
I was looking for something low impact, I guess I'll keep looking.
Was about to buy until I saw this. Thank you
it seems to be designed for a short stride. want to run all out? Spend 9000 for a real elliptical/runner machine. Cant remember the name but sure remember the cost.
This solidified that I won't buy an elliptical without trying it in a store first. Sorry this happened to you.
That's why I'll NEVER buy a Nord. Their customer service is HORRIBLE. Stay far far away from this company.
Go with Sole Fitness. Much better from many reviews. Also had a few machines from elliptical to treadmill. No problems with any of them.
Sole fitness. 👍
I have an FS10i and it rocks back in forth when the incline goes above 0. After calling NordicTrack and having technicians come out and try to fix this machine, they gave me the same excuse about how my machine is working as expected. In my case, one side of the machine bounces up and down but the other doesn't causing this wobbling effect and the whole machine starts to scoot across the floor if I do any kind of moderate exercise. Do NOT recommend anyone to buy this overpriced hunk of garbage. It's obvious NordicTrack knows about the issue and they just want the problem to go away because they can't afford to fix the issue being that this is probably due to a major design flaw that didn't get properly QA'd before they sold it on the market.
You should've got true fitness elliptical or octane elliptical
Well, that’s settled.
So glad I saw this before wasting a ton of money. What a joke!
Yikes, glad I saw this before taking a $2500 plunge
hell with that, thanks for the video....I would try to get my money back
Wow honestly I was going to buy one not any more thanks for the review
Wow. Thank you!!
This is because it’s being used improperly. This is not a typical elliptical. Everything is controlled with your legs and it’s designed to have you use your legs and not just go into auto pilot. The banging noise is from the user not controlling the motion with their lower body and legs. I have the FS10 and it takes about a week to get used to the three different moves: run, power walk, and stepper. I recommend doing an iFit workout with John Peel to be taught the proper way to use it. You won’t be sorry and all of these negative reviews will prove to be completely wrong.
My experience exactly! Worst piece of equipment I have ever purchased. Feet keep sliding off
the outside of the foot pads. And that was for the five times it worked
before it broke down and cost me another $180.00 for a technician to
come and repair it. Totally overpriced dung heap.
Shouldn't cost anything to have a tech come check it out for you esp if you have had it for a short while. I also always get extended warranties/and the maint plan too to help take care of it. I do notice my feet slide some too but since I know about it I check in with my feet to make sure they are planted right.
I agree with this video i have the bigger one thinking i could get a longer stride length due to my long legs and this thing is a jerky piece of shit that does exactly what the video shows.Makes mo sense the go slow how are you supposed to evolve into more quicker harder workouts if you have to stay slow.Totally true and ridiculous
Has anything changed? did they ever call you back? what about their return policy they advertise?
Everyone here's an update. Nordic Track finally sent a contracted delivery company out to pick the unit up on June 29th. We had to have it partially disassembled and ready for pick up when they got here. I asked the contractor if he picked up many Nordic Trak returns and he said he averaged 2-3 per day. That's an awful lot of returns!
As far as the refund we originally paid 3,675.00 (including shipping) and received a partial refund of 2,675.00 on July 16th. 800.00 short of the cost. The unit was unuseable out of the box and was never used one time. We had called for technical support immediately and were told they had to send a tech out but we had to wait for several months waiting on a technician during the Corona crisis.
An honorable company would have given a profuse apology and a full refund. We intend to do whatever we can to try and get our money back. We don't expect it to be easy based on our past customer service experience and their reputation.
In the meantime we bought a Precor elliptical. It was more expensive but night and day difference in quality. Precor's technical and customer support has also been superb.
We hope this helps some other person. To be fair we will also post an update if we ever do get our money back.
@@Stevekeller2698
Glad you were able to get it replaced. Although it's really unfortunate that you didn't get more of you're money back. I could see if they maybe charged the $199 shipping, but $1000 or so, is ridiculous!
@@Stevekeller2698 can you do a review of your Precor? And thanks a lot for the Freestride review! I was really considering it but not anymore.
@@Stevekeller2698 Which Precor did you go for? I really love the AMT machines, but they are SO expensive.
I’ve used the precor AMT at gyms for years. There is simply nothing like them that gives me as good a workout outside of running on flat ground. They’ve come out with a home version but even that’s about $3,000. I so wish the commercial AMT wasn’t so expensive.
Thanks, not buying it!
was looking into buying this, now I won't
Good to know
Just picked this machine up on marketplace for FREEEEEEE selling for $300 if anyone wants it Albuquerque NM LOL
Look at all the shill commenters lying.
No commercial-level adjustable stride elliptical does this.
She is doing NOTHING wrong.
I don't believe this is common error. Technician from NordicTrack seems to be incompetent person!
Wow, thank you for posting! This needs to go viral to show their terrible design.
It actually has an awesome design. My machine, as well as other people's that I know, are just fine. Nothing like I'm this video.
I had a similar issue
Shame on them. Disgraceful.
Too bad people are falling for this. She is intentionally misusing the machine and banging it on purpose.
It's pretty obvious your purposefully adjusting it so that your daughter is using it not as intended.
We bought a model that has the wheel in front and the thing makes all kinds of noises. Lesson learned.
Wow! I absolutely LOVE their S22i bike. What a disaster this thing is, tho. 😞
DO NOT BUY THIS PIECE OF GARBAGE! Please be
This video makes me cringe, why is it in the corner like that... It’s clearly banging against the wall 🥴
Nonsense, it's not the wall, it's the stride arm hitting the body.
Multiple people have complained about it