Got mine. Was dead out of the box. Won't turn on, won't charge. Contacted Support, now I have to send mine back before they send me the replacement? Seems wrong.
Hey Chet, sorry to hear about your Key Light Mini being defective. You can ask our support team about an advanced RMA in which case you get the new Key Light Mini first, then return the non-functional one. This usually involves placing a hold on a credit card in case you do not send the non-functional device back. Advanced RMA's are not always possible.
Which mount are you referring to? For Master Mount, you rotate the ring on the pole counter clockwise like a screw to loosen it. Then you can raise or lower, then re-tighten.
The Elgato Key Light Mini has a built-in, crippling handicap. Do NOT use Elgato's own app Control Centre to turn it off! The wireless system continues to draw off the internal battery. Result: A lifeless doorstop after a few hours from a 95% charge. With no way to wake it up again! Not even if you leave it connected all day and "supposedly" charging. Elgato Mini RIP! 🥴
Hi there, Very sorry to hear about that. Please send our team an email here: e.lga.to/help and we can get this sorted out for you. Once you submit a ticket, you can provide use the ticket number here. Key Light Mini should last a very long time on just Wifi itself.
One won't connect to my WiFi keeps saying device not found 🙄
My keylight turns on all athe time when i am charging. Why does it do that?
bought two of these, setup was very easy, connected to my wifi no problem...
I think mine wasnt showing up on wifi because it was below 25% battery. Was using it heavily right out the box - many calls!
Got mine. Was dead out of the box. Won't turn on, won't charge. Contacted Support, now I have to send mine back before they send me the replacement? Seems wrong.
Hey Chet, sorry to hear about your Key Light Mini being defective. You can ask our support team about an advanced RMA in which case you get the new Key Light Mini first, then return the non-functional one. This usually involves placing a hold on a credit card in case you do not send the non-functional device back. Advanced RMA's are not always possible.
You missed a step. How do I make the mount move? Go up and down and stay there?
Which mount are you referring to? For Master Mount, you rotate the ring on the pole counter clockwise like a screw to loosen it. Then you can raise or lower, then re-tighten.
@@ElgatoWorkshop Sorry yeah I figured it out
These don't come with a tripod?
2:39. This is why most of us are here,
Live channel 🙌🏼
RIP LG with their new small led light 😆
The Elgato Key Light Mini has a built-in, crippling handicap. Do NOT use Elgato's own app Control Centre to turn it off! The wireless system continues to draw off the internal battery. Result: A lifeless doorstop after a few hours from a 95% charge. With no way to wake it up again! Not even if you leave it connected all day and "supposedly" charging. Elgato Mini RIP! 🥴
Hi there,
Very sorry to hear about that. Please send our team an email here: e.lga.to/help and we can get this sorted out for you.
Once you submit a ticket, you can provide use the ticket number here.
Key Light Mini should last a very long time on just Wifi itself.