Pairing your Nucleus® 8 Sound Processor with a compatible Apple® device
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- เผยแพร่เมื่อ 29 พ.ย. 2022
- Start enjoying music, entertainment and calls directly streamed to your Nucleus 8 Sound Processor from a compatible Apple®* device, including the Apple Watch. This video shows you what to do first. For compatibility information visit www.cochlear.com/compatibility. For more device support videos, check out our full TH-cam playlist: bit.ly/3T3oGaN
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*Apple is a trademark of Apple Inc., registered in the U.S. and other countries. - วิทยาศาสตร์และเทคโนโลยี
How do I pair this if my ReSound hearing aid is already paired under hearing devices? I don’t see an option where I can connect both at once. Been a HA user since I was 1 in both ears and now I’m using the implant in my right and HA in my left. I’ve tried to connect my hearing aids under Bluetooth after “forget device” under hearing devices but no luck with having it show up under Bluetooth.
Hello Ashley,
To pair both a Cochlear sound processor and your Resound, first the two devices need to be linked together by the audiologist. Our customer service agents can assist you with the pairing process as well.
Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.
Thank you, you helped me
iPhone 14
Do I have to "reset to defaults" after a focused
listening session is over?
Thanks
My Cochlear CP1110 has been working really well for a year. Now I cannot get it to pair with my Apple phone - the one it has worked with all along. I followed the pairing instructions and when I got to the point where I selected "pair" the next thing I see is a continuously spinning wheel. It has been several minutes and it is still spinning.
Hello Lance! Thank you for your comment. I understand that your Nucleus 8 is having issues connecting with your iPhone and the Nucleus Smart App. Can you confirm the devices are showing connected under the Made for iPhone settings under Settings>Accessibility>Hearing Devices? If so, we will want to delete and reinstall the Nucleus app itself and repair to the app. In order to best assist you, please send us a direct message so we can gather necessary information to support you. Also, please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.
If I am upgrading from N7 to N8 (bilateral) , but one side was upgraded earlier, do I have to delete both currently paired with my iPhone and re-pair both?
Hello Marcita,
I understand you have bilateral pairing questions. Yes, you will need to unpair any hearing devices currently paired to your iPhone and then pair the new ones. If you need assistance with that, let us know and we can walk you through those steps.
Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.
Hi, how do you pair the Nucleus 8 with PC?
U cant
Why did not working after off and again on?
First time my new Nuclear 7. Maybe bluetooth (SamsungA54 Android)? I don't have IPhone.
Hello Maxim! Thank you for contacting us. I understand the Bluetooth connection of your Nucleus 7 with your phone is intermittent. In order to best assist you, please send us a direct message so we can gather necessary information to support you. Thank you! Please also feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.
Can pair to Mac Book Pro? I can pair with my iPhone and iPad Pro but unable to Mac Book pro
Hello Nicole,
Our processors do not have the capability to pair to any laptops. To connect to the laptop, you'll need to use a Mini Microphone with an auxiliary cable plugged into the headphone port, or a Phone Clip connected to the laptop via Bluetooth.
Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.
Oi
I took a lot attempt to double pair it but came one by one separate side on my iPhone screen but how?? 1:45
Hello @riodong2004,
It sounds like your processors may not be communicating with each other. You'll need to see your audiologist to get those devices linked together. Once that's done, you should see them listed as a single Not Paired line.
Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.
is it safe to connect your cochlear to your phone??
Hello Jalmarri 0, thank you for contacting us! Many of our Sound Processors can connect directly to a compatible smart phone to stream audio and make controls using one of our Apps. You can find a list of compatible smart phones here-
bit.ly/41HxGXR
If you would like more information regarding pairing or would like help pairing your device, please contact us directly at 1-800-483-3123, or send an email to customer@cochlear.com, or Live Chat on our online store. We are available Monday through Friday 6am to 6pm MST.
My Samsung a22g5 ok with n8 Bluetooth processor
I need answer I need help
Hello! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/49884GE
My is not working on the left side and it did not say pair my is iPhone 14
Hello Jas, thank you for comment. I understand that your Left processor is not working and not staying connected to your iPhone. We are happy to help you troubleshoot this to determine the source of the problem and get it paired and working again. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.
@@CochlearAmericas but how do I fix it ?
Hello Jas_Nice! Thank you for contacting us. I understand your Left Nucleus 8 is not pairing with your iPhone 14. This will be fixed on your iPhone under Settings>Accessibly>Hearing Devices. We are happy to help you get that paired and working. In order to best assist you, please send us a direct message so we can gather necessary information to support you. Please also feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT. Thank you!
My phone samsung don't apple
How can I pair it with a PC please?
Hello Serine, you will not be able to pair a sound processor with a PC at this time, however you can pair directly with a Mini Microphone and plug that device into the PC so that it will stream directly to your sound processor.
@@CochlearAmericas I'm a little concerned about this. Input/Output hardware like the 3.5mm jack could easily go the way of the dinosaur while Bluetooth, which has been around for 25yrs, is everywhere and going strong. Does CA have an accessory that is guaranteed to wirelessly pair to Windows devices?