Well they could, I would guess, as sometimes planes do end up another place than intended, due to weather or mechanical problems and probably loads of other different reason.
Hertz has a history of reporting their cars stolen and their legitimate renters being arrested ..sometimes multiple times. They were warned...but continue to do it despite lawsuits
I used to work for Carvana and these stories just crack me up. They just keep digging themselves deeper and I couldn’t be happier not to be affiliated with them.
@@DonovanAP currently, the most affiliation I have with Carvana is they are listed on my resume as a previous employer and they have yet to provide me a box for my home from work equipment. No paycheck or benefits collected since July of this year. Heck, every time I drive by the tower here in Phoenix, I give it the finger lol.
As a auto transporter I've picked up at several Carvana facilities and corresponding auction lots. At the named Carvana lots I'm amazed at how QUICK they are at locating and bringing the car to me at the loading zone. Totally opposite to what the location experience is at other auction sites. They KNOW where that car is. Seems strange they can't find the titles.
It’s important for corporate to know where ALL their inventory is in case of lawsuits. Titles are a state problem so Caravan don’t care, that’s the dealers/franchisee problem
@@videoscrapheap... but it's never Carvana's problem beyond being on the letterhead of the website. (a public relations problem) all Carvana has to do is revoke the dealer's franchise and poof, "we got rid if that problem, refer to your state's licensing board..."
I am still going through that nightmare. I bought a Tacoma in 'Vegas, from a dealer in May 2020, just as the whole C-19 debacle got started. I financed the truck through a credit union, so the actual title needed to be sent to them. I live south of 'Vegas in Arizona. The AZ MVD had halted walk-in service and required you to make an appointment, when I called the earliest appointment I could get was in two months. When I finally got into the office they informed me that they had not received the necessary paperwork from Nevada. They issued me a 90 day permit. Rinse and repeat. The dealer went out of business. The credit union still hasn't got the paperwork. ...
@@chrisfrisch1347 That's correct, but the credit union can (and will) change the nature of the loan from an auto loan at x.9% APR to an unsecured personal loan at 5x.9% APR, with the commensurate increase in payment amount and/or length of term.
@@arinerm1331 For better or worse the loan is almost paid off now and I am working with the CU title department the biggest problem seems to be the Nevada DMV bureaucracy which seems to want another set of forms and a visual inspection of the truck. I just haven't been able to get to vegas lately due to a health issue.
I managed a McDonald's in the 80s. We were instructed to not argue, defend, or explain away issues during an inspection by any agency. We were to listen and take notes to fix the issues. If something was not clear, ask questions. It shows that you care and are taking issues seriously. Once the inspector leaves, you use your notes to correct the issues. I never had an inspection where something was so egregious or urgent that it had to be taken care of immediately. If there was, that's when you take action during the inspection.
Listening to Steve talking about "carvana" and their commercial pops up on the TV. Kind of creepy. Feels like the TV is spying on me. I might need to buy some tin foil soon.
The extent of the spying and data collection being done by these corporations is truly mind bending. This violation of our rights needs to stop. Unfortunately, most people either dont care or are blissfully ignorant of the extent to which this is happening.
Many states have extended their temporary tags. Ohio used to have 30 day tags, now they are 45 days. I've seen other states that had 60 day temporary tags. About a year ago I bought a new car and the dealership didn't give me a temporary tag. They put the plate from trade in on and submitted the paperwork to transfer the license plates. That was a first for me.
I live in West Virginia but bought my car in maryland. I had to go back and get new temporary tags because mine ran out. Ended up taking almost 3 months to finally get my west Virginia tags
I live in Georgia. First time I've bought a new car since Covid was just three weeks ago -- September 17th, to be exact. My temp tag expires on Nov 1. Last time I got a new car was before Covid, so maybe my memory is fuzzy, but I swear they used to be only 30 days. So I guess Georgia upped their temp-tag time also.
It took over well over the 30 days Texas allows to get them to even submit my tags to the State of Texas. They screwdd my 'file' up from the minute we clicked buy. They tried not to honor the 7 day money back guarantee by saying the shipper (we don't live near a vending machine and paid to have it brought to us from Illinois where it physically was. It was a Michigan titled car) lied and told them they delivered it 6 days and 12 hrs sooner than they did. 🤦♀️ then once I got that "fixed", they had to add 7 days to the warranty. My car insurance renewal is on a 6 month cycle. We clicked buy the last Friday of March and the cycle renews middle of June - plenty of time since Texas requires titles be done in 30 days. Their next excuse, they told me Texas requires the insurance card say 60 days. So I did the math and told them exactly how many days it was since they cldn't count high enough.... so what else is "wrong" with my application. All these things were somehow my fault btw. I was on the phone with them nearly every single day. They have a "3rd party" that handles titles and registrations and what are the chances (sarcasm font) that you can get in touch with them? 0. Absolutely 0. Carvana didn't send my pkt to them until my insurance card only had like 30 days left, which was abt 45 days after they got it and should have sent it..... they had to kick it back. I was furious that I yet again had to deal with them and their stupidity about the insurance cards. I've done out of state title transfers to bring a car into Texas for us in the past. I've done both from an out of state dealer and from a private party. It's not that damn hard at all and they never once fussed about the date on my insurance card. This was them badly attempting to pass the buck to me, the buyer. I complied with their 60 days, so they just held my paperwork and didn't send it to the 3rd party, if they even exist tbh. I was lied too so many times by them, I will never do biz with them again. I went to the local office here and asked if there was anything I cld do and they said no. It has to be done by the dealership since they're licensed here. Which infuriated me because at one point they explicitly told me that I should have told them I was able to go the office locally because they wld have given me the self file version of the paperwork. State of Texas says there's no legal way to do that here so yet another lie from Carvana. They demanded documents from the bank that the bank said they don't generate until the dealer cashes the ck. Carvana wldn't cash the ck until they got the document. I fought about that one for a week until I uploaded the bank paperwork AGAIN, except with great big bright highlights all over it so they will have to read it, that explicitly stated if they accept the bank ck for payment, they accept they won't get this document until they cash the damn ck. So I had to tell them if they don't cash the ck, come get the damn car and send my bank ck back. They were upset I filled out the dollar amount on the ck. Sounds like that wld conflict with them shredding paperwork and getting out of having to file odometer requirements but that's just my supposition of course. The Michigan titled car was sold to us from Illinois. We were sent 30 day Illinois temp tags. Ok. So when those expired and Texas told me I had to deal with Carvana, I was promptly sent Arizona temporary tags that are good for 60 or 90 days. I can't remember off top of my head right now. I kept calling them every couple days because they kept sending me requests for the same damn information. At one point I sent the docs they requested through their portal every hr until they called me to say they got it. I said I needed a confirmation email stating exactly what they received. Never got the email but since repeatedly sending shit got their attention, I kept doing that. This excuse of we do it right 98% of the time is horse puckey. They have systems in place and can instantly react to getting replacement temporary plates over and over again when they can't pull their head out and get the real titles and registration done for some self caused reason. I'll never buy from them again. The car is good, the warranty was nice and easy but Silverrock gets the credit for that, not Carvana. They also will never call you if you're missing something. You have to call and ck the status and they will tell you oh, we're missing this. We're missing that. And they won't tell you all at one time either one day it's this and the next day it's that. I've met more ppl that have had trouble than people that haven't with Carvana. They need to be shut down and make room for someone who can actually follow the damn laws.
"AND YOUR LIFE WILL BE RUINED BY THE PARLIAMENT OF LOW FLYING ZOMBIE FLAMETHROWING SNOWY OWLS THAT HAVEN"T HAD EITHER THEIR LEHTO SLAW OR THEIR COFFEE FOR BREAKFAST YET!"
They also didn't remove the plates from cars bought in one state and sold in another. My son in law sold them a car and 3 weeks later the state of Illinois sent him a ticket for running toll booths.
I know of a guy around here who had a MBA and a number of year's experience working for a corporation. He then decided to go into the daycare industry (?) with the long term goal being that he would buy a few pilot daycares, organize them properly and then after they were wildly successful he would franchise them as McDonald's like daycares. His view was that he finally would organize what appeared to him to be a mom & pop amateur industry. The reality was that he knew nothing about daycares, and daycare employees. Within a year reality had set in. Employees quit and parents moved on, and he closed both pilot daycares. He blamed everyone but himself. It amazes me how often business people think that all businesses are the same, and that THEY are masters of all business. Has any huge corporation purchased another company who is in a completely different industry and then they've made a success out of it? From year's ago I think of AMF (bowling balls) and Harley-Davidson (not bowling balls). Warren Buffet makes a success of it because he buys a company's management as well as their assets and makes no assumptions that HE knows how to run Coca-Cola. I doubt if Carvana went into this as crooks. But the responsibility for Carvana was to completely understand Michigan's and other state's regulations BEFORE they sold a single car. They fundamentally misunderstood the infrastructure and individual state paperwork requirements. Now, and of course, they blame this on government regulation.
I commented on a previous video about the sales tax collection and had several people get offended, telling me that I had no clue what I was talking about, so it gives me great pleasure to have you point that out (again) in this video and that it is indeed one of the ways that the respective States can come after a dealer for not obeying the laws and regulations. People seem to think that the dealership can just sit on the money they collected for the tax and that the State will be fine with that, and in probably the majority of cases the opposite is true. The State wants their money, and I know from business experience that they get nasty if they don't receive it in a timely manner.
I think Buy Here, Pay Here is the LAST resort. I watch a few mechanic's channels, and the worst cars come from those lots. frame rot, dry-rot rubber, higher viscosity oil to mask engine problems... But they do a great job making the car look great on a walk-around! If you don't know what you're looking for.
Carvana wasn't always this bad. I bought from them way back in mid 2019 and the car and transaction were flawless (still have the car and have had zero issues). I wouldn't touch them now.
Issuing different temp tags upon expiration could cause headaches when the vehicle is registered on a school property, having to update everytime w/school parking services to have a valid parking permit.
The fact that this problem occurs across many states tells me that there is a basic flaw in the business model OR the system is set up to ensure that this new "disruptive" business model can't work in the current system.
@@MonkeyJedi99 That's true. The company clearly didn't think it all the way through. It's possible to complete the title at sale and then just have the customer sign it back, but I'm not sure if that would be as economical, due to potentially getting taxed for two purchases rather than one.
I hate when companies like this try to fall back on percentages. 1) like you said it’s still illegal. And 2) that 1% could be 10,000 customers. It’s a stupid argument to make.
If Carvana is such a big company you would think they would have hired people to keep tabs on their dealers to make sure they folow the rules and get paperwork in properly. Especially given how many time they have been in trouble in various states. 🙄
Worked for them and yeah idk they have their head up their ass they just increase people in places that make more money like phone answerers delivery specialists and more inventory at any price they can get their hands on good price or not and pass the inflated prices to customers with alot of tack on warranties and guarantees to justify the price hike but neglect the backbone departments responsible for getting things done right it's all about increasing volume and market share to them they want to be like amazon they talk about it internally alot they want a mass take over and know they are on a time crunch before the competition sets in so they only care about market dominance and nothing else the quality claims intially where a priority but they only care about that as far as marketing is concerned it's just lip service
its so widespread with this company i have to assume it's just a carvanna policy thing. carvanna itself is responsible for this problem, not the dealers
We have had a rash of paperwork issues from them here in Nebraska as well..... Not looking good for them as a whole, even if this is just one dealer there it seems it's becoming systematic.
Some of my trash neighbors continually regenerated temporary tags to place in their window, never getting license plates for years. ALWAYS driving w no registration. It's hard to repo a vehicle with no plates on it. Stopping randomly to go look at the window VIN for dozens of random lookalike cars is expensive labor wise. You first have to find out where the trash is actually living. They will give a parent address and a post office box, so the repo driver doesn't even know where to look to find where they are actually renting.They also put the cars in the name of a welfare mom who has no work address to repo at.
That statement reminds me of the ads for ISPs that say, "99.9 % reliable" The problem with that statement is depending on how they fudge the numbers, you'll have at least 8 hours a year without internet, usually at peak hours in the afternoon or evening in the middle of a big download, update or watching a movie.
... That's the problem if the licence plate number is not permanently connected to the VIN (From assembly to scrap yard) in the Netherlands, it is all digital, where dealers have a login to the system and with your ID-card you can register a car into your name (or sell it) shops connected to PostNL can handle car titles too, no more waiting in some random office by DMV staff that doesn't want to help you...
In Canada, the title is provided BEFORE any money exchanges hands, dealer or private. The province only gets involved when you register the vehicle, get your plates and insurance. Also, no insurance, no plates. We have temporary "tags" available but we call them permits. They are put on the inside upper left corner of the rear window, clearly visible to the police, I believe the expiry date is also in large print. They temporarily register the vehicle AND have basic insurance included. But they are only available at a government licencing office. The US states should follow suit. It would solve all their problems.
Last time I bought a car (2005) the dealer sent me to the nearest insurance agency (government run insurance company) to get the plates and return to complete the sale. Drove off the lot with the plates attached. They remained on the vehicle until it got written off this summer.
I don't know about Canada but here in the states there is a high degree of incompetence and fraud associated with federal goverment agencies,most people are skeptical of them the state governments are better but we like to have options so the very thought of a single source for insurance just won't fly here.
@@jda72 I should clarify a bit. What I posted is in Saskatchewan, where insurance is based more on the value of the vehicle you drive. For example, in Alberta, plates are supplied by the government and you can buy your insurance at many different places. That way (and I happen to agree with this) the insurance is for the driver, based on age and statistics. Older, more experienced drivers get a break on insurance. I lived in Alberta in 1980, and the plates were $25.00 for 5 years, but my insurance was almost $200.00/month, or $2400.00/year for a 1967 Dodge Coronet that I purchased in 1978 for $700.00. I was only 21 and just at the top of the first tier drivers (16 to 21) when I turned 22 in 1981, my insurance dropped to almost only 1/2 of what it was when I was 21.
@@BubbaBubbinski It's pretty much the same here as far as insurance goes.I live in Indiana one thing I really hate is the state collects 7% sales tax on every personal vehicle sold even if it's 700$, They should stop collecting that at some level by the time a car reaches it's end the amount of tax to the state is incredible.
@@jda72 I heard that. In Sask., we didn't have tax on used cars for decades. Since April 11/2018, every car purchase, new or used, is taxable. And if you think you can convince the government you paid $500.00 for a car worth $5000.00, think again. They'll Blue Book the price if you try to pay provincial tax for a lot less than the vehicle is worth.
So Steve, you and your friends talk to each other about what you do for a living, but according to our president, he has NEVER discussed the same topic with his own son. Hmmmmm. Something's off here.
There's a mechanic shop down the road that's also a car dealership. now I know why the car dealership is only open from 7AM thru 8AM Wednesdays, the mechanic shop is open from 8AM thru 5PM Monday thru Friday. he only has a few cars for sale at any time. most of the cars are cars people bring in and it just cost too much to fix, so he will buy them and get the part from pick a part and fix it and resale it cheap.
I wouldn't touch Carvana with a 10' pole!!! The idea that buying a vehicle through an online "vending machine" is severely flawed on multiple levels... It feeds into impulsive bad decisions. NEVER EVER...NOT EVEN IN THEIR DREAMS!!!!!!!!!🖤
I feel like Steve and alot of misinformed people run with this so hard when it's not the real issue with carvana full disclosure I worked with them for 2 years and I had to explain this to so many customers for 1 the vending machine is a gimmick I'd say maybe 10% even go to it must get their cars delivered and never even see it then you get to test drive it and accept or reject the vehicle before signing the papers then you get 7 days to return it assuming you don't get it in an accident and alot of people worry well we will claim they damaged it outside of a obvious accident I never saw anyone have their 7 day return rejected it just didn't happen even when the engine blows up we know we are letting the quality slip at our quality control centers and we couldn't fool you in the 7days we hang out head in Shame and take it back without a fight my issue was I hated us sending out shit vehicles with makeup to trick people and I hated the problems with titles it was so fucking annoying to keep hearing us have that problem over and over and they wouldn't accept accountability that it was a problem and needed to be stopped it was always excuses about we usually get it right I argued with a manager over his perspective and almost got in trouble over me quote "bad attitude"
"Buy a car without the dealership," the commercials say. "Buy a car without the test drive," is how I interpret that. And I will _never_ buy a car without a test drive.
@@Taylor..... My points EXACTLY: I NEVER trust anything new. As a coder, I KNOW "bugs" exist in any new "deployment," & it takes time to debug. ANY NEW FANGLED IDEA launch is gonna have pretty wrapping, but even a book cannot be effectively judged by it's cover!!! Carvana is a marketing ploy to sham buyers & deliver junk. Unlike most, I ACTUALLY READ ALL THE FINE PRINT, & NONE of Carvana's EVER ADDED UP... too many "smoke & mirror" tactics shrouded. I took 2 years of Business Law on my undergraduate degree... If it stinks, there's usually a good reason WHY.🖤
@@CiaranMaxwell you can test drive. I have no interest in them either, but there is nothing really different. Only better for you technically. Less negotiation though. This business model can have it's own issues' JUST the same as in person ones, people complain about "sleezy" car salesmen, and Carvana comes and gets rid of it, and you all wanna lick the tip of the dick of the people still? You people (people with fucking NO life) JUST want to complain about ANY FUCKING THING.
I did a spit take when you mentioned Cavana actually admitted wrongdoing in their settlement. Like I think that might be the first time that's ever happened.
I got a good Carvana Paperwork story! I bought an SUV back last fall. Process was pretty straightforward, signed the typical slew of documents, they made copies of all of them and gave me Carvana Binder with the all the documents (as dealers typically do). Fast forward about a month, I get an urgent call and text saying I need to complete all the documents again. So I call and ask what the issue is. The response was the original paperwork had been "misplaced" (most is done electronically, so I'm not even sure how that could happen). So instead of filling out all new paperwork, I offered to scan and email all my "customer copy" documents from my binder. The phone reps response was, "Wow, yeah that would be great!" Seriously, what car dealer loses all the paperwork and then relies on the customer to provide their copies.
Hello, could this also be affected by not having some sort of standard program from all states? from my experience in 3 states the process is different. at the moment in oklahoma the tag agency has ran out of paper for printing tittles and 2 people i work with have waited almost 2 months to get their tittles in the mail because of the shortage of paper for tittles in oklahoma. I know carvana is getting attacked a lot everywhere and im not deffending them but dealing with the final process of buying a car from a dealer is a big hassle and they preassure you a lot to get added stuff and loose a lot of time inside a car lot signing a lot of paper work.
Why is it that when it is a business, they "broke the rules". And have a fine to pay and "promise not to do it again".. Where if it is a private person that commits the exact same offense, they "broke the law", And are going to jail along with having to pay the fines and probation?
@@CiaranMaxwell sure they do. They've got CEOs, Presidents, owners, etc. Depending on what kind of company it is. For instance, in this case, if this is an individual dealer, there is an owner.
@@brianmasters9600 No. Those are people employed by the company. Not the company itself. Legally, the distinction is important. Not that I _agree_ with the law in this case.
@@CiaranMaxwell how is an owner of a company just an employee? And that aside, even an employee, if they are the person making decisions to break the law, as well as company policy, are culpable and susceptible to prosecution. Even their subordinates, who knowing and willingly violate the law, can be prosecuted.
@@brianmasters9600 Employees cannot be held individually liable for actions taken while on an employer's clock. This is the same reason you have to sue the police department instead of the individual officer. :/ That's my understanding, at least. I've never liked it.
I bought a car from carvana. I got my initial documents no issues including title, but my car is now paid off and I’m having trouble getting an updated title with the release of Lien
The problem is not that everyone has had issues, because many have bought cars from them with no problems but there is too many reoccurring problems when compared with traditional dealers that need to be rectified.
As a subscriber, I was forced to do car shopping this summer Carvana and subscription services you've covered, definitely influenced where and what I bought.
It's not just Carvana that grew too fast, it's a lot of companies. This has been a consequence of the reckless policies of the Federal Reserve. The chickens are finally coming home to roost as the FED MUST tighten and end the easy money that so many companies are dependent/addicted to. Prepare for economic pain.
Bought a 1990 K5 Blazer in Detroit area, and I went to the department of State motor vehicle, and I waited from 10:00 a.m. until 5:30, to get a $10 10 minute Transit sticker to get back to New york. I think I'll sue the department of State for making me waste an entire day
About god dam time. I’m seeing there tow trucks all over New Jersey and it makes me sick that this company is not telling the people buying there stuff that they could have big issues buying and selling
Personally when I bought a car through them... I had no issues. However my wife wanted a second car and that one... was a pain in the gluteus to get paperwork. But I financed through a Union who helped to push to get it resolved ... but it took a month longer than it should have.
Here in BC, the Provincial insurance company has runners that go around to dealerships on request. You have insurance and registration when you drive your new car off the lot. It typically takes less than an hour.
@6:30, Sales tax reminds me of the playground bully who declares to a couple of first graders that if they trade sandwiches, he gets both of their Twinkies.
The statement that they intend to keep selling cars in spite of the impending loss of their license was probably intended as confidence but it comes across more incredulous.
I bought a truck in VA, I live in another state. 3 months renewing my temp tags in VA and weekly conversations with the dealership and my local DMV to get my title. They never took the title from the previous owner when the truck at trade in. I had to be tenacious to get it done. It was a harrowing experience. A little off topic but.....
I am not disputing all claims about Carvana mentioned in the video, but I would like to say that I dealt with Carvan on two occasions, in both occasions I sold them vehicles. In 2018 I sold them a 2017 Nissan Rogue Sport that I was financing and in June 2022 I sold them my parents 2018 Mercedes Benz Metris. In both occasions we ended up getting Top Dollar, we got more money for the vehicle than I would expect to pay for it privately or even at a reasonable dealer. We never had any issues with paperwork, and they always noted the necessary details. I am not affiliated with Carvana in anyway, but I would like to give credit where credit is due. I also don't know what system they have in place that allows them to offer so much money for the vehicles, but my vehicles were "mint". I suspect they have a system in place that they know where the demand is for that vehicle so they can flip it "in no time", turning a profit almost immediately. I see that as the only possibility. Your guess as good as mine! Why I would suspect they have that system in place? That is because I researched my offers with Carvana and their competitors over some times as we were considering the selling and buying options. This was over about 3 months and offers would vary over time, sometimes high and sometimes lower. So I "hunted" for it until I could get the highest offer I could again when we were clear about what we wanted to do, when I was ready we took the offer. Just to put it in perspective, Carmax was $5000 less than the Carvanas and Vrooms lowest offers. But Carvana had the top dollar again in June this year, coupled with the fact that I had dealt with Carvana in 2018 made me just move quickly. I only speak for my personal experience but selling to them is like returning stuff on Amazon.
“I was going 70 miles an hour and got stopped by a cop who said, 'Do you know the speed limit is 55 miles per hour?' 'Yes, officer, but I wasn’t going to be out that long…' - Steven Wright You're not QUITE as funny as Steven Wright, but we love you anyway. :D Thanks for everything!
I live in Boston, MA, where we have a fairly good public transportation system. During the economic downturn 2008-2009, I couldn't afford a car anymore. My husband qualified for our state's low cost service for the disabled. I was delighted to find after 4 months that the nagging pain in my right knee was almost gone. I decided never to drive again. Earlier this month, I received an email from Carvana offering to buy my vehicle. "You're a little late", was my reply. Over ten years late! No wonder they have bookkeeping problems!
The sales tax collection issue is mitigated somewhat in my state because the buyer pays the sales tax when they register the vehicle with the state (at a tag agency). That cuts the shady dealer out of the loop.
I'd like to point out Carvana's business model is not to sell cars but to sell loans from the cars they sell. This is why they don't care where the car comes from, what kind of paperwork has to be done to sell the car, if the car gets repossessed, if they lose their dealer license as long as they get you to sign for their loan they made a profit.
I lived in Detroit for a bit when I was a kid in the late '70s...I remember those WRIF stickers and t-shirts everywhere even though I didn't know what it was.
Hard enough to comply with the the car dealer laws of One State. All 50 are different. These transport companies for Fed Ex step-vans etc. Since States they just drop them off at destination. Some States the driver has to go in to that Started BMV and process the Certificate of Origin.
Hey, I grew up in Novi! Currently in South Carolina and bought a car from Carvana recently. I got my plate and registration six days after my seven day return period. I got my title eight days later. Gotta wonder why some transactions sail through and others have problems.🤔
Because dealers are sloppy and they sometimes buy cars without title in hand too. They can't give the customer what they don't have themselves. Frequently cars bounce around from dealer to dealer before they're sold to the consumer.
I bought a car from them in July. Temp tags here last for 60 days. They got me my title in about 50 days. Probably longer than it should've taken, but still within my temp tag expiration date, and they also reimbursed me my entire first month's payment. All in all it was a pretty pleasant experience, but you can bet I was sweating bullets once it got to be around 40 days with no title.
I ordered my car from carvana and the process was seamless. Only issue was getting the plates in the mail literally one day before the temp tags expired..
Why does it take 127 complaints for the state to do anything? If this paper work and taxes are so important why aren't state inspectors visiting dealers monthly?
Do the transfer applications include a field for sale date? If that field is accurately filled out the time between sale and application should be being checked when the state processes the application. That would be greatly facilitated if the applications could be filed online, since the computer server could be programmed to make the comparison. This is the twenty first century. We should be beyond mailing hard copy applications, facsimile transmission and even scanning forms filled in by hand or typewriter.
Steve, I'm a little surprised that you didn't emphasise that they're under probation, in response to their public statement. To me, their statement rings even more hollow when they've already been investigated, have agreed they're guilty of failing to comply with regulations, have agreed to make all necessary efforts to be in compliance in the future, to then be found to be lacking in those efforts they're going to complain that the Government is overstepping their bounds? As you said, a public statement, but one that doesn't stand up to the minimum of scrutiny!
The state's actions came "without warning?" Uhhhhh... What was that "probationary period," hmmm? You know, when the state told you to quit doing what you were doing and gave you a probationary period in which you could fix your actions? Did that not count as a warning?
Og Myyyyy! Bid Pizza was not enough. Now Steve is going for "Fast Cars". Plus he was a tow truck driver, DJ, and writer! And he claims to be a lawyer! We wonder what is next!!!
When they first came out paying like 10% attention to the commercials I thought they were like a car delivery service. So like I can pick up my exact car in Idaho for about 6 grand less than here, but who the hell is driving there? I thought that’s what they did. I was disappointed that they don’t because I want to use the car vending machine, but I don’t buy used cars.
I understand that when you break the law that you can be punished to the full extent of the law. But my question is does this happen to any other dealer, if it does is 98% within the threshold of other dealers, and do other dealers loose their licenses?
Another thing to remember is that the gouvernement is always willing to help you to follow the laws. You may get a fine still, but they will help you to goes back on the right tracks. All you have to do is follow their recommendations. Like for carvana, the gouvernement most likelly said "hey, you forgot to file those paperworks, do it within x days or there will be a fine". All they had to do is: "oh, we forgot about them, we'll do it right away" and just make sure to always fill them on time. "But you also failed this" "oh? What does the law say exactly? Oh, right, we'll fix our procedures"... The gouvernement is not there to close shops. They are there to get their share of the money you made. Therefore it is in their own goods to help you to do it right, not to close your business. Look at this carvania case. How many times did the gouvernement tried to help them? How many chances did they get? Yet even with that suspension they can get their license reintroduced and still continue to sell cars IF THEY CAN JUST FOLLOW THE LAWS. At this point it is pure incompetance or willingfully violating the laws. In both cases they should not be allowed to sell cars. Yet the gouvernement is still willing to let them work, and help them...
It’s too bad this trend continues. My wife and I bought a car through Carvana a little over a year ago. It was 100% perfect for us. It is literally the best experience I’ve ever had buying a car. We live in Tennessee. I don’t know if this makes it different but on of my sisters (who lives in Kalamazoo) bought one through Carvana as well. She went to Detroit and did the whole vending ma home thing. Her experience was Ok but definitely not great. Her car had scuffs and possibly body work from an accident that wasn’t disclosed and she couldn’t see it in the pictures. I bought a semi years ago from a national dealer (which we paid $53,000 cash for BTW) and we picked the truck up from Salina Ks. They didn’t have the title. They told us every title for every vehicle goes through the corporate office in Kansas City. They told us one lady does every title. We were like “Are you kidding? One lady does every title?” They explained every state seem to have some nuanced differences so the easiest way not run afoul is have one person that only does title work. She knows each state intimately and gets it right every time. If you can believe it we drove the truck back to Tennessee the next day and the title beat us home. That’s how the pros do it.
The only reason MDOT & AG don't seek to shut down dealer immediately is because (I assume) employees have jobs & being paid and sales taxes being paid. If I was AG rep I'd be asking CARVANA what high level manager(s) have been/will be fired (w/o "golden parachute") for cause? Or what are you doing to get a new management team on board or a new franchisee? Can't VIN "irregularities" rise to the level of Federal felonies? The Prez just made plenty of space available in Fed prisons with pardons.
Car I sold to them was immediately resold without notice that it has aftermarket remote start. Tried three times to make sure new buyer knows as remote start accidentally in a garage might kill the family in the home. They never notified the buyer - I never gave them the key sequence.
Imagine if airlines boasted that 98% of their flights successfully arrived to their intended destinations.
Well they could, I would guess, as sometimes planes do end up another place than intended, due to weather or mechanical problems and probably loads of other different reason.
I think I know that airline! It had at one time signs advertising ‘Non-Stop Fright!’
@@Relkond lol 😂😂
Right, Hey, 98% of our planes don't fall out of the sky!
@@michaelnaretto3409 Yeah, that would work for Boeing, "98% or our planes have not crashed, yet."
Carvana and Hertz should merge and become Sweeney Todd Car Rental and Sales.
This comment is genius.
@@kingjbone1 I'm humbled.
refusing to deal with either is the closest shave i ever want 😆😉😅
Hertz has a history of reporting their cars stolen and their legitimate renters being arrested ..sometimes multiple times. They were warned...but continue to do it despite lawsuits
@@nickmalone3143
Hertz: Taking you places...
Like jail.
Let's go!
I used to work for Carvana and these stories just crack me up. They just keep digging themselves deeper and I couldn’t be happier not to be affiliated with them.
By being an ex-employee, that makes you affiliated with them.
No it doesn't. You're only affiliated _while_ in the employ of said company. The OP _used_ to be affiliated, but is no longer affiliated.
@@mvpfocus : Depends on the sense of affiliation.
@@DonovanAP currently, the most affiliation I have with Carvana is they are listed on my resume as a previous employer and they have yet to provide me a box for my home from work equipment. No paycheck or benefits collected since July of this year. Heck, every time I drive by the tower here in Phoenix, I give it the finger lol.
@@DonovanAP
You’re pretty bright! About 3 lumens brightness.
Imminent Harm to the Public? Dang I thought that was a made-up term the Fire Marshal used to prevent my wife from cooking ever again.
LMAO😆😆
My condolences
@@bobbbobb4663 🤣 I'm sick as a dog, I sent her a recipe for chicken and rice soup. I'll be getting my just desserts tonight.
Ba-dum - tssss
BOOOOMMM !!!
As a auto transporter I've picked up at several Carvana facilities and corresponding auction lots. At the named Carvana lots I'm amazed at how QUICK they are at locating and bringing the car to me at the loading zone. Totally opposite to what the location experience is at other auction sites. They KNOW where that car is. Seems strange they can't find the titles.
It’s important for corporate to know where ALL their inventory is in case of lawsuits. Titles are a state problem so Caravan don’t care, that’s the dealers/franchisee problem
@@Arby631 Titles are only a state problem AFTER the dealer has issued the paperwork and fees to the state.
@@videoscrapheap... but it's never Carvana's problem beyond being on the letterhead of the website. (a public relations problem) all Carvana has to do is revoke the dealer's franchise and poof, "we got rid if that problem, refer to your state's licensing board..."
I am still going through that nightmare. I bought a Tacoma in 'Vegas, from a dealer in May 2020, just as the whole C-19 debacle got started. I financed the truck through a credit union, so the actual title needed to be sent to them. I live south of 'Vegas in Arizona. The AZ MVD had halted walk-in service and required you to make an appointment, when I called the earliest appointment I could get was in two months. When I finally got into the office they informed me that they had not received the necessary paperwork from Nevada. They issued me a 90 day permit. Rinse and repeat. The dealer went out of business. The credit union still hasn't got the paperwork. ...
I would lawyer up. Just because the dealer is out of business doesn’t exempt them from accountability.
Oh boy...watch out for the credit union coming to take the Tacoma..
if the credit union has no title then they have no legal authority to repo the vehicle
@@chrisfrisch1347 That's correct, but the credit union can (and will) change the nature of the loan from an auto loan at x.9% APR to an unsecured personal loan at 5x.9% APR, with the commensurate increase in payment amount and/or length of term.
@@arinerm1331 For better or worse the loan is almost paid off now and I am working with the CU title department the biggest problem seems to be the Nevada DMV bureaucracy which seems to want another set of forms and a visual inspection of the truck. I just haven't been able to get to vegas lately due to a health issue.
I managed a McDonald's in the 80s. We were instructed to not argue, defend, or explain away issues during an inspection by any agency. We were to listen and take notes to fix the issues. If something was not clear, ask questions. It shows that you care and are taking issues seriously. Once the inspector leaves, you use your notes to correct the issues. I never had an inspection where something was so egregious or urgent that it had to be taken care of immediately. If there was, that's when you take action during the inspection.
Listening to Steve talking about "carvana" and their commercial pops up on the TV. Kind of creepy. Feels like the TV is spying on me. I might need to buy some tin foil soon.
If you have an Android phone, I would not be surprised that you now get TH-cam recommends for Carvana stories...
The extent of the spying and data collection being done by these corporations is truly mind bending.
This violation of our rights needs to stop. Unfortunately, most people either dont care or are blissfully ignorant of the extent to which this is happening.
If you have pretty much any kind of smart TV, yes, it is indeed spying on you.
@@Bannockburn111 even a normal tv but with a satellite tv box. Most are connected to the internet.
@@Bobs-Wrigles5555 And Reynold's aluminum foil!
It’s just a matter of time before Carvana is completely out of business.
No making Too much money
@@tomhenry897 Poorly managed growth has been the demise of many companies.
We can only hope.
That would be great. All that vehicle hoarding dumped back onto the market. That would be the time to buy a used car
Many states have extended their temporary tags. Ohio used to have 30 day tags, now they are 45 days. I've seen other states that had 60 day temporary tags.
About a year ago I bought a new car and the dealership didn't give me a temporary tag. They put the plate from trade in on and submitted the paperwork to transfer the license plates. That was a first for me.
That's how it's basically always gone for me. I've only ever been given a temporary tag once.
I live in West Virginia but bought my car in maryland. I had to go back and get new temporary tags because mine ran out. Ended up taking almost 3 months to finally get my west Virginia tags
@@rockerrock328 that's when you tell them to give you a temporary tag and handle the tag paperwork in your own state.
Were the plates from your trade in? In ohio the plates go with the person. Where I live now in Minnesota, the plates remain with the car.
I live in Georgia. First time I've bought a new car since Covid was just three weeks ago -- September 17th, to be exact. My temp tag expires on Nov 1. Last time I got a new car was before Covid, so maybe my memory is fuzzy, but I swear they used to be only 30 days. So I guess Georgia upped their temp-tag time also.
98% of the time, we do it right every time.
98%...??? "But your honor, I stop at stop signs 98% of the time."
It took over well over the 30 days Texas allows to get them to even submit my tags to the State of Texas. They screwdd my 'file' up from the minute we clicked buy. They tried not to honor the 7 day money back guarantee by saying the shipper (we don't live near a vending machine and paid to have it brought to us from Illinois where it physically was. It was a Michigan titled car) lied and told them they delivered it 6 days and 12 hrs sooner than they did. 🤦♀️ then once I got that "fixed", they had to add 7 days to the warranty. My car insurance renewal is on a 6 month cycle. We clicked buy the last Friday of March and the cycle renews middle of June - plenty of time since Texas requires titles be done in 30 days. Their next excuse, they told me Texas requires the insurance card say 60 days. So I did the math and told them exactly how many days it was since they cldn't count high enough.... so what else is "wrong" with my application. All these things were somehow my fault btw. I was on the phone with them nearly every single day. They have a "3rd party" that handles titles and registrations and what are the chances (sarcasm font) that you can get in touch with them? 0. Absolutely 0. Carvana didn't send my pkt to them until my insurance card only had like 30 days left, which was abt 45 days after they got it and should have sent it..... they had to kick it back. I was furious that I yet again had to deal with them and their stupidity about the insurance cards. I've done out of state title transfers to bring a car into Texas for us in the past. I've done both from an out of state dealer and from a private party. It's not that damn hard at all and they never once fussed about the date on my insurance card. This was them badly attempting to pass the buck to me, the buyer. I complied with their 60 days, so they just held my paperwork and didn't send it to the 3rd party, if they even exist tbh. I was lied too so many times by them, I will never do biz with them again. I went to the local office here and asked if there was anything I cld do and they said no. It has to be done by the dealership since they're licensed here. Which infuriated me because at one point they explicitly told me that I should have told them I was able to go the office locally because they wld have given me the self file version of the paperwork. State of Texas says there's no legal way to do that here so yet another lie from Carvana. They demanded documents from the bank that the bank said they don't generate until the dealer cashes the ck. Carvana wldn't cash the ck until they got the document. I fought about that one for a week until I uploaded the bank paperwork AGAIN, except with great big bright highlights all over it so they will have to read it, that explicitly stated if they accept the bank ck for payment, they accept they won't get this document until they cash the damn ck. So I had to tell them if they don't cash the ck, come get the damn car and send my bank ck back. They were upset I filled out the dollar amount on the ck. Sounds like that wld conflict with them shredding paperwork and getting out of having to file odometer requirements but that's just my supposition of course. The Michigan titled car was sold to us from Illinois. We were sent 30 day Illinois temp tags. Ok. So when those expired and Texas told me I had to deal with Carvana, I was promptly sent Arizona temporary tags that are good for 60 or 90 days. I can't remember off top of my head right now. I kept calling them every couple days because they kept sending me requests for the same damn information. At one point I sent the docs they requested through their portal every hr until they called me to say they got it. I said I needed a confirmation email stating exactly what they received. Never got the email but since repeatedly sending shit got their attention, I kept doing that. This excuse of we do it right 98% of the time is horse puckey. They have systems in place and can instantly react to getting replacement temporary plates over and over again when they can't pull their head out and get the real titles and registration done for some self caused reason. I'll never buy from them again. The car is good, the warranty was nice and easy but Silverrock gets the credit for that, not Carvana. They also will never call you if you're missing something. You have to call and ck the status and they will tell you oh, we're missing this. We're missing that. And they won't tell you all at one time either one day it's this and the next day it's that. I've met more ppl that have had trouble than people that haven't with Carvana. They need to be shut down and make room for someone who can actually follow the damn laws.
Maybe they need to post a big sign at each dealership that says “THERE IS A 2% CHANCE THAT BUYING A CAR HERE WILL RUIN YOUR LIFE.”
"AND YOUR LIFE WILL BE RUINED BY THE PARLIAMENT OF LOW FLYING ZOMBIE FLAMETHROWING SNOWY OWLS THAT HAVEN"T HAD EITHER THEIR LEHTO SLAW OR THEIR COFFEE FOR BREAKFAST YET!"
They also didn't remove the plates from cars bought in one state and sold in another. My son in law sold them a car and 3 weeks later the state of Illinois sent him a ticket for running toll booths.
I know of a guy around here who had a MBA and a number of year's experience working for a corporation. He then decided to go into the daycare industry (?) with the long term goal being that he would buy a few pilot daycares, organize them properly and then after they were wildly successful he would franchise them as McDonald's like daycares. His view was that he finally would organize what appeared to him to be a mom & pop amateur industry. The reality was that he knew nothing about daycares, and daycare employees. Within a year reality had set in. Employees quit and parents moved on, and he closed both pilot daycares. He blamed everyone but himself. It amazes me how often business people think that all businesses are the same, and that THEY are masters of all business.
Has any huge corporation purchased another company who is in a completely different industry and then they've made a success out of it? From year's ago I think of AMF (bowling balls) and Harley-Davidson (not bowling balls). Warren Buffet makes a success of it because he buys a company's management as well as their assets and makes no assumptions that HE knows how to run Coca-Cola.
I doubt if Carvana went into this as crooks. But the responsibility for Carvana was to completely understand Michigan's and other state's regulations BEFORE they sold a single car. They fundamentally misunderstood the infrastructure and individual state paperwork requirements. Now, and of course, they blame this on government regulation.
That’s like railroads (the major Class 1’s) hiring executives out of airline & auto industries
How appropriate!. Watched this segment and TH-cam decided I needed to see a Cavana advertisement immediately after the segment..... 😜
Sounds like they already had two strikes. They plead guilty twice. So on the third strike they are called out! Seems like the state got it right.
I commented on a previous video about the sales tax collection and had several people get offended, telling me that I had no clue what I was talking about, so it gives me great pleasure to have you point that out (again) in this video and that it is indeed one of the ways that the respective States can come after a dealer for not obeying the laws and regulations. People seem to think that the dealership can just sit on the money they collected for the tax and that the State will be fine with that, and in probably the majority of cases the opposite is true. The State wants their money, and I know from business experience that they get nasty if they don't receive it in a timely manner.
yep that's alot of $$$ even if they only do it 2% of the time helps them bring down there net losses lol
I'm so glad my credit rating was sufficiant for normal financing. Carvana must be a really bad last resort.
I think Buy Here, Pay Here is the LAST resort.
I watch a few mechanic's channels, and the worst cars come from those lots. frame rot, dry-rot rubber, higher viscosity oil to mask engine problems...
But they do a great job making the car look great on a walk-around! If you don't know what you're looking for.
Carvana wasn't always this bad. I bought from them way back in mid 2019 and the car and transaction were flawless (still have the car and have had zero issues). I wouldn't touch them now.
Issuing different temp tags upon expiration could cause headaches when the vehicle is registered on a school property, having to update everytime w/school parking services to have a valid parking permit.
The fact that this problem occurs across many states tells me that there is a basic flaw in the business model OR the system is set up to ensure that this new "disruptive" business model can't work in the current system.
The first flaw is allowing people to return vehicles, which means holding off on processing the title.
@@mvpfocus That makes the 'zeroth' flaw not doing proper pre-planning before designing the business model.
@@MonkeyJedi99 That's true. The company clearly didn't think it all the way through. It's possible to complete the title at sale and then just have the customer sign it back, but I'm not sure if that would be as economical, due to potentially getting taxed for two purchases rather than one.
It's like the Meatloaf rule: Two outta three ain't bad.
Lol
I hate when companies like this try to fall back on percentages. 1) like you said it’s still illegal. And 2) that 1% could be 10,000 customers. It’s a stupid argument to make.
98% of our patrons are not poisoned by the soup.
For that 2%, its a 100% fail
If Carvana is such a big company you would think they would have hired people to keep tabs on their dealers to make sure they folow the rules and get paperwork in properly. Especially given how many time they have been in trouble in various states. 🙄
Several months ago carvana laid off 3000 office people
Not a priority. They just consider it unnecessary overhead.
Worked for them and yeah idk they have their head up their ass they just increase people in places that make more money like phone answerers delivery specialists and more inventory at any price they can get their hands on good price or not and pass the inflated prices to customers with alot of tack on warranties and guarantees to justify the price hike but neglect the backbone departments responsible for getting things done right it's all about increasing volume and market share to them they want to be like amazon they talk about it internally alot they want a mass take over and know they are on a time crunch before the competition sets in so they only care about market dominance and nothing else the quality claims intially where a priority but they only care about that as far as marketing is concerned it's just lip service
its so widespread with this company i have to assume it's just a carvanna policy thing.
carvanna itself is responsible for this problem, not the dealers
@@HeavenlyiceDream Carvana IS the dealer.
We have had a rash of paperwork issues from them here in Nebraska as well.....
Not looking good for them as a whole, even if this is just one dealer there it seems it's becoming systematic.
In my state this behavior would get a stiff fine by the state. Maybe they should do some house cleaning at Carvana.
Some of my trash neighbors continually regenerated temporary tags to place in their window, never getting license plates for years. ALWAYS driving w no registration. It's hard to repo a vehicle with no plates on it. Stopping randomly to go look at the window VIN for dozens of random lookalike cars is expensive labor wise. You first have to find out where the trash is actually living. They will give a parent address and a post office box, so the repo driver doesn't even know where to look to find where they are actually renting.They also put the cars in the name of a welfare mom who has no work address to repo at.
That statement reminds me of the ads for ISPs that say, "99.9 % reliable" The problem with that statement is depending on how they fudge the numbers, you'll have at least 8 hours a year without internet, usually at peak hours in the afternoon or evening in the middle of a big download, update or watching a movie.
That 2% is a pretty significant loss on your profit/loss statement
... That's the problem if the licence plate number is not permanently connected to the VIN (From assembly to scrap yard) in the Netherlands, it is all digital, where dealers have a login to the system and with your ID-card you can register a car into your name (or sell it) shops connected to PostNL can handle car titles too, no more waiting in some random office by DMV staff that doesn't want to help you...
Gotta love the irony of having a carvana commercial at the end of this video😂
i'll guess this relates to collecting the sales tax from the customer and not having the money to pay the state.
The ad that played before this video was for Caravana. Absolutely hilarious!
In Canada, the title is provided BEFORE any money exchanges hands, dealer or private. The province only gets involved when you register the vehicle, get your plates and insurance. Also, no insurance, no plates. We have temporary "tags" available but we call them permits. They are put on the inside upper left corner of the rear window, clearly visible to the police, I believe the expiry date is also in large print. They temporarily register the vehicle AND have basic insurance included. But they are only available at a government licencing office. The US states should follow suit. It would solve all their problems.
Last time I bought a car (2005) the dealer sent me to the nearest insurance agency (government run insurance company) to get the plates and return to complete the sale. Drove off the lot with the plates attached. They remained on the vehicle until it got written off this summer.
I don't know about Canada but here in the states there is a high degree of incompetence and fraud associated with federal goverment agencies,most people are skeptical of them the state governments are better but we like to have options so the very thought of a single source for insurance just won't fly here.
@@jda72 I should clarify a bit. What I posted is in Saskatchewan, where insurance is based more on the value of the vehicle you drive. For example, in Alberta, plates are supplied by the government and you can buy your insurance at many different places. That way (and I happen to agree with this) the insurance is for the driver, based on age and statistics. Older, more experienced drivers get a break on insurance. I lived in Alberta in 1980, and the plates were $25.00 for 5 years, but my insurance was almost $200.00/month, or $2400.00/year for a 1967 Dodge Coronet that I purchased in 1978 for $700.00. I was only 21 and just at the top of the first tier drivers (16 to 21) when I turned 22 in 1981, my insurance dropped to almost only 1/2 of what it was when I was 21.
@@BubbaBubbinski It's pretty much the same here as far as insurance goes.I live in Indiana one thing I really hate is the state collects 7% sales tax on every personal vehicle sold even if it's 700$, They should stop collecting that at some level by the time a car reaches it's end the amount of tax to the state is incredible.
@@jda72 I heard that. In Sask., we didn't have tax on used cars for decades. Since April 11/2018, every car purchase, new or used, is taxable. And if you think you can convince the government you paid $500.00 for a car worth $5000.00, think again. They'll Blue Book the price if you try to pay provincial tax for a lot less than the vehicle is worth.
Little fluffy Owl resting on some nice soft Ben, Steve's RHS
I don't give a hoot.
The government thinks that Ben belongs to them
And in the past few weeks, Carvana has been heavily advertising on TH-cam.
Like I'd buy ANYTHING from here.
So Steve, you and your friends talk to each other about what you do for a living, but according to our president, he has NEVER discussed the same topic with his own son. Hmmmmm. Something's off here.
There's a mechanic shop down the road that's also a car dealership. now I know why the car dealership is only open from 7AM thru 8AM Wednesdays, the mechanic shop is open from 8AM thru 5PM Monday thru Friday. he only has a few cars for sale at any time. most of the cars are cars people bring in and it just cost too much to fix, so he will buy them and get the part from pick a part and fix it and resale it cheap.
I wouldn't touch Carvana with a 10' pole!!! The idea that buying a vehicle through an online "vending machine" is severely flawed on multiple levels... It feeds into impulsive bad decisions. NEVER EVER...NOT EVEN IN THEIR DREAMS!!!!!!!!!🖤
I feel like Steve and alot of misinformed people run with this so hard when it's not the real issue with carvana full disclosure I worked with them for 2 years and I had to explain this to so many customers for 1 the vending machine is a gimmick I'd say maybe 10% even go to it must get their cars delivered and never even see it then you get to test drive it and accept or reject the vehicle before signing the papers then you get 7 days to return it assuming you don't get it in an accident and alot of people worry well we will claim they damaged it outside of a obvious accident I never saw anyone have their 7 day return rejected it just didn't happen even when the engine blows up we know we are letting the quality slip at our quality control centers and we couldn't fool you in the 7days we hang out head in Shame and take it back without a fight my issue was I hated us sending out shit vehicles with makeup to trick people and I hated the problems with titles it was so fucking annoying to keep hearing us have that problem over and over and they wouldn't accept accountability that it was a problem and needed to be stopped it was always excuses about we usually get it right I argued with a manager over his perspective and almost got in trouble over me quote "bad attitude"
"Buy a car without the dealership," the commercials say. "Buy a car without the test drive," is how I interpret that. And I will _never_ buy a car without a test drive.
@@Taylor..... My points EXACTLY: I NEVER trust anything new. As a coder, I KNOW "bugs" exist in any new "deployment," & it takes time to debug. ANY NEW FANGLED IDEA launch is gonna have pretty wrapping, but even a book cannot be effectively judged by it's cover!!! Carvana is a marketing ploy to sham buyers & deliver junk. Unlike most, I ACTUALLY READ ALL THE FINE PRINT, & NONE of Carvana's EVER ADDED UP... too many "smoke & mirror" tactics shrouded. I took 2 years of Business Law on my undergraduate degree... If it stinks, there's usually a good reason WHY.🖤
@@CiaranMaxwell you can test drive. I have no interest in them either, but there is nothing really different. Only better for you technically. Less negotiation though. This business model can have it's own issues' JUST the same as in person ones, people complain about "sleezy" car salesmen, and Carvana comes and gets rid of it, and you all wanna lick the tip of the dick of the people still? You people (people with fucking NO life) JUST want to complain about ANY FUCKING THING.
What is and who defines "Timely Manner ". Change the process, title must be issued when car leaves the dealer as it is in Canada.
Wonder how many people in Michigan or other states have been charged in court with registration issues because of this…?
I did a spit take when you mentioned Cavana actually admitted wrongdoing in their settlement. Like I think that might be the first time that's ever happened.
Happy Canadian Thanksgiving !
Happy Canuck Thanksgiving to you aswell
I got a good Carvana Paperwork story! I bought an SUV back last fall. Process was pretty straightforward, signed the typical slew of documents, they made copies of all of them and gave me Carvana Binder with the all the documents (as dealers typically do). Fast forward about a month, I get an urgent call and text saying I need to complete all the documents again. So I call and ask what the issue is. The response was the original paperwork had been "misplaced" (most is done electronically, so I'm not even sure how that could happen). So instead of filling out all new paperwork, I offered to scan and email all my "customer copy" documents from my binder. The phone reps response was, "Wow, yeah that would be great!" Seriously, what car dealer loses all the paperwork and then relies on the customer to provide their copies.
Hello, could this also be affected by not having some sort of standard program from all states? from my experience in 3 states the process is different. at the moment in oklahoma the tag agency has ran out of paper for printing tittles and 2 people i work with have waited almost 2 months to get their tittles in the mail because of the shortage of paper for tittles in oklahoma. I know carvana is getting attacked a lot everywhere and im not deffending them but dealing with the final process of buying a car from a dealer is a big hassle and they preassure you a lot to get added stuff and loose a lot of time inside a car lot signing a lot of paper work.
I just called the IRS and told them I was only going to pay 98% of the taxes I owe for this year.
Carvana needs to sponsor a game show featuring Carvana White, hostess of _Wheels of Fortune_ .
Why is it that when it is a business, they "broke the rules". And have a fine to pay and "promise not to do it again".. Where if it is a private person that commits the exact same offense, they "broke the law", And are going to jail along with having to pay the fines and probation?
Corporations don't have bodies to throw in prison.
@@CiaranMaxwell sure they do. They've got CEOs, Presidents, owners, etc. Depending on what kind of company it is. For instance, in this case, if this is an individual dealer, there is an owner.
@@brianmasters9600 No. Those are people employed by the company. Not the company itself.
Legally, the distinction is important.
Not that I _agree_ with the law in this case.
@@CiaranMaxwell how is an owner of a company just an employee? And that aside, even an employee, if they are the person making decisions to break the law, as well as company policy, are culpable and susceptible to prosecution. Even their subordinates, who knowing and willingly violate the law, can be prosecuted.
@@brianmasters9600 Employees cannot be held individually liable for actions taken while on an employer's clock. This is the same reason you have to sue the police department instead of the individual officer. :/
That's my understanding, at least. I've never liked it.
I bought a car from carvana. I got my initial documents no issues including title, but my car is now paid off and I’m having trouble getting an updated title with the release of Lien
The problem is not that everyone has had issues, because many have bought cars from them with no problems but there is too many reoccurring problems when compared with traditional dealers that need to be rectified.
Carvana soon too be out of business. So many stories you have given information on all over the USA
As a subscriber, I was forced to do car shopping this summer
Carvana and subscription services you've covered, definitely influenced where and what I bought.
It's not just Carvana that grew too fast, it's a lot of companies. This has been a consequence of the reckless policies of the Federal Reserve. The chickens are finally coming home to roost as the FED MUST tighten and end the easy money that so many companies are dependent/addicted to. Prepare for economic pain.
Steve in the state of Kentucky, i have noticed in carvana,s tv commercials they advertise you have 7 days to return a vehicle.
Bought a 1990 K5 Blazer in Detroit area, and I went to the department of State motor vehicle, and I waited from 10:00 a.m. until 5:30, to get a $10 10 minute Transit sticker to get back to New york. I think I'll sue the department of State for making me waste an entire day
About god dam time. I’m seeing there tow trucks all over New Jersey and it makes me sick that this company is not telling the people buying there stuff that they could have big issues buying and selling
Personally when I bought a car through them... I had no issues. However my wife wanted a second car and that one... was a pain in the gluteus to get paperwork. But I financed through a Union who helped to push to get it resolved ... but it took a month longer than it should have.
Here in BC, the Provincial insurance company has runners that go around to dealerships on request. You have insurance and registration when you drive your new car off the lot. It typically takes less than an hour.
Carvana is also having this Same Issue in Missouri. NO ONE wants these Vending Machines built because they’re an Eye Sore and Lower Home Values. 🤪👎
Ben is behind the owl's head
@6:30, Sales tax reminds me of the playground bully who declares to a couple of first graders that if they trade sandwiches, he gets both of their Twinkies.
The statement that they intend to keep selling cars in spite of the impending loss of their license was probably intended as confidence but it comes across more incredulous.
I bought a truck in VA, I live in another state. 3 months renewing my temp tags in VA and weekly conversations with the dealership and my local DMV to get my title. They never took the title from the previous owner when the truck at trade in. I had to be tenacious to get it done. It was a harrowing experience. A little off topic but.....
In fairness to Carvana, I posted the link to the Michigan Dealer Manual for them on their Facebook page. It is possible that they are unaware of it.
In Massachusetts dealers do not collect sales tax. It is paid at the RMV when registering the vehicle.
I am not disputing all claims about Carvana mentioned in the video, but I would like to say that I dealt with Carvan on two occasions, in both occasions I sold them vehicles. In 2018 I sold them a 2017 Nissan Rogue Sport that I was financing and in June 2022 I sold them my parents 2018 Mercedes Benz Metris. In both occasions we ended up getting Top Dollar, we got more money for the vehicle than I would expect to pay for it privately or even at a reasonable dealer. We never had any issues with paperwork, and they always noted the necessary details. I am not affiliated with Carvana in anyway, but I would like to give credit where credit is due. I also don't know what system they have in place that allows them to offer so much money for the vehicles, but my vehicles were "mint". I suspect they have a system in place that they know where the demand is for that vehicle so they can flip it "in no time", turning a profit almost immediately. I see that as the only possibility. Your guess as good as mine!
Why I would suspect they have that system in place? That is because I researched my offers with Carvana and their competitors over some times as we were considering the selling and buying options. This was over about 3 months and offers would vary over time, sometimes high and sometimes lower. So I "hunted" for it until I could get the highest offer I could again when we were clear about what we wanted to do, when I was ready we took the offer. Just to put it in perspective, Carmax was $5000 less than the Carvanas and Vrooms lowest offers. But Carvana had the top dollar again in June this year, coupled with the fact that I had dealt with Carvana in 2018 made me just move quickly. I only speak for my personal experience but selling to them is like returning stuff on Amazon.
“I was going 70 miles an hour and got stopped by a cop who said, 'Do you know the speed limit is 55 miles per hour?' 'Yes, officer, but I wasn’t going to be out that long…' - Steven Wright
You're not QUITE as funny as Steven Wright, but we love you anyway. :D Thanks for everything!
Will Carvana be bought by Hertz? "Buy a car, go to prison for stealing it".
Don’t tempt Satan to direct and Stephen King to write another alternative reality 😂, they did it with C-19
I live in Boston, MA, where we have a fairly good public transportation system. During the economic downturn 2008-2009, I couldn't afford a car anymore. My husband qualified for our state's low cost service for the disabled. I was delighted to find after 4 months that the nagging pain in my right knee was almost gone. I decided never to drive again. Earlier this month, I received an email from Carvana offering to buy my vehicle. "You're a little late", was my reply. Over ten years late! No wonder they have bookkeeping problems!
I know you don't really control the ads. But the irony..
Carvana ad right after this video. 😂
Gee…the Carvana legal argument sounds suspiciously like a recent legal argument going on in Florida about missing documents 🤔
Pretty sure in other State the operate too. I've read in local news in my Metro area...
If the state didn't get money through these transactions, do you think they would care?
The sales tax collection issue is mitigated somewhat in my state because the buyer pays the sales tax when they register the vehicle with the state (at a tag agency). That cuts the shady dealer out of the loop.
I'd like to point out Carvana's business model is not to sell cars but to sell loans from the cars they sell.
This is why they don't care where the car comes from, what kind of paperwork has to be done to sell the car, if the car gets repossessed, if they lose their dealer license as long as they get you to sign for their loan they made a profit.
I lived in Detroit for a bit when I was a kid in the late '70s...I remember those WRIF stickers and t-shirts everywhere even though I didn't know what it was.
We had a radio station called the WRIF back in the 70s I remember the 📺 commercials Bae Bae, although I didn't listen to the actual radio station.
Hard enough to comply with the the car dealer laws of One State. All 50 are different.
These transport companies for Fed Ex step-vans etc. Since States they just drop them off at destination. Some States the driver has to go in to that Started BMV and process the Certificate of Origin.
Steve a majority of vehicles sold by Carvana come from Canada and China. Salvage vehicles too
Hey, I grew up in Novi!
Currently in South Carolina and bought a car from Carvana recently. I got my plate and registration six days after my seven day return period. I got my title eight days later. Gotta wonder why some transactions sail through and others have problems.🤔
Because dealers are sloppy and they sometimes buy cars without title in hand too. They can't give the customer what they don't have themselves. Frequently cars bounce around from dealer to dealer before they're sold to the consumer.
I bought a car from them in July. Temp tags here last for 60 days. They got me my title in about 50 days. Probably longer than it should've taken, but still within my temp tag expiration date, and they also reimbursed me my entire first month's payment. All in all it was a pretty pleasant experience, but you can bet I was sweating bullets once it got to be around 40 days with no title.
I ordered my car from carvana and the process was seamless. Only issue was getting the plates in the mail literally one day before the temp tags expired..
this makes me think that breaking the rules is more profitable for them than obeying them
I am NOT making this up. After this video played a CARVANA commercial. Love it!
Why does it take 127 complaints for the state to do anything? If this paper work and taxes are so important why aren't state inspectors visiting dealers monthly?
Do the transfer applications include a field for sale date? If that field is accurately filled out the time between sale and application should be being checked when the state processes the application. That would be greatly facilitated if the applications could be filed online, since the computer server could be programmed to make the comparison.
This is the twenty first century. We should be beyond mailing hard copy applications, facsimile transmission and even scanning forms filled in by hand or typewriter.
I HOPE THAT THE STATE STICKS it to CARVANA!
🤞🙏
george
😎🤿🦈🐙🇺🇲
A PROUD TEXAN
I bought my last car through Vroom. It was the best car buying experience I've ever had. It's not that this model can't work, it's just carvana sucks.
Steve, I'm a little surprised that you didn't emphasise that they're under probation, in response to their public statement.
To me, their statement rings even more hollow when they've already been investigated, have agreed they're guilty of failing to comply with regulations, have agreed to make all necessary efforts to be in compliance in the future, to then be found to be lacking in those efforts they're going to complain that the Government is overstepping their bounds? As you said, a public statement, but one that doesn't stand up to the minimum of scrutiny!
Funny, just as I click on this video I saw an ad for Carvana on the TV (wife is watching tennis).
The state's actions came "without warning?" Uhhhhh... What was that "probationary period," hmmm? You know, when the state told you to quit doing what you were doing and gave you a probationary period in which you could fix your actions? Did that not count as a warning?
Og Myyyyy! Bid Pizza was not enough. Now Steve is going for "Fast Cars". Plus he was a tow truck driver, DJ, and writer! And he claims to be a lawyer! We wonder what is next!!!
When they first came out paying like 10% attention to the commercials I thought they were like a car delivery service. So like I can pick up my exact car in Idaho for about 6 grand less than here, but who the hell is driving there? I thought that’s what they did. I was disappointed that they don’t because I want to use the car vending machine, but I don’t buy used cars.
I understand that when you break the law that you can be punished to the full extent of the law. But my question is does this happen to any other dealer, if it does is 98% within the threshold of other dealers, and do other dealers loose their licenses?
Another thing to remember is that the gouvernement is always willing to help you to follow the laws. You may get a fine still, but they will help you to goes back on the right tracks. All you have to do is follow their recommendations.
Like for carvana, the gouvernement most likelly said "hey, you forgot to file those paperworks, do it within x days or there will be a fine". All they had to do is: "oh, we forgot about them, we'll do it right away" and just make sure to always fill them on time. "But you also failed this" "oh? What does the law say exactly? Oh, right, we'll fix our procedures"...
The gouvernement is not there to close shops. They are there to get their share of the money you made. Therefore it is in their own goods to help you to do it right, not to close your business.
Look at this carvania case. How many times did the gouvernement tried to help them? How many chances did they get? Yet even with that suspension they can get their license reintroduced and still continue to sell cars IF THEY CAN JUST FOLLOW THE LAWS. At this point it is pure incompetance or willingfully violating the laws. In both cases they should not be allowed to sell cars. Yet the gouvernement is still willing to let them work, and help them...
It’s too bad this trend continues. My wife and I bought a car through Carvana a little over a year ago. It was 100% perfect for us. It is literally the best experience I’ve ever had buying a car. We live in Tennessee. I don’t know if this makes it different but on of my sisters (who lives in Kalamazoo) bought one through Carvana as well. She went to Detroit and did the whole vending ma home thing. Her experience was Ok but definitely not great. Her car had scuffs and possibly body work from an accident that wasn’t disclosed and she couldn’t see it in the pictures. I bought a semi years ago from a national dealer (which we paid $53,000 cash for BTW) and we picked the truck up from Salina Ks. They didn’t have the title. They told us every title for every vehicle goes through the corporate office in Kansas City. They told us one lady does every title. We were like “Are you kidding? One lady does every title?” They explained every state seem to have some nuanced differences so the easiest way not run afoul is have one person that only does title work. She knows each state intimately and gets it right every time. If you can believe it we drove the truck back to Tennessee the next day and the title beat us home. That’s how the pros do it.
The only reason MDOT & AG don't seek to shut down dealer immediately is because (I assume) employees have jobs & being paid and sales taxes being paid.
If I was AG rep I'd be asking CARVANA what high level manager(s) have been/will be fired (w/o "golden parachute") for cause? Or what are you doing to get a new management team on board or a new franchisee?
Can't VIN "irregularities" rise to the level of Federal felonies? The Prez just made plenty of space available in Fed prisons with pardons.
5 minutes spent comparing Carvana and Carmax reviews and return policy, and you’ll never look at a Carvana ad again. Carmax is amazing.
In some countries, aren't the vehicles already plated when you purchase them?
Car I sold to them was immediately resold without notice that it has aftermarket remote start. Tried three times to make sure new buyer knows as remote start accidentally in a garage might kill the family in the home. They never notified the buyer - I never gave them the key sequence.
I live near Novi and see that building often
When I viewed this episode the ad preceding the video was for Carvana.😜