Wallbox have software problems and I regret buying mine. My new Wallbox Pulsar Plus 40-amp charger was installed by a Qmeret certified electrician and due to bad software, it took numerous calls over almost two weeks to just charge my EV. Still some features don’t work. At the prices Wallbox charges you should not be a beta testing their products. If it wasn’t a hardwired installation I would return the charger.
Hello @leonparsons13 we are really sorry to read that you're experiencing this software issues. If you are still having issues with your Wallbox, please do not hesitate to contact our Technical Support. If you are already in contact with them, please provide us with your case number so we can investigate what is happening. Thank you!
It's possible that your electrician didn't configure everything properly. Did Qmerit provide an installation guarantee? The electrician should come out and fix it. Otherwise you could probably exchange it by contacting Wallbox.
Llevo MESES intentando que sustituyan mi cargador Pulsar y no hay forma de auq me atiendan. Llevan semanas y semanas atrasando el cambio. No me cogen al teléfono ni responden mis correos. Llevo dos semanas con el cargador de repuesto en mi casa (el cual tuve que ir yo personalmente a recoger a un punto de recogida UPS, no llegó ni a mi casa). NO ME CONTACTAN y todos los días tngo que ir a recargar mi coche a una gasolinera cuando tengo instalado un cargador en mi garaje. NO COMPRÉIS NADA A ESTOS CHORIZOS. No os van dar una correcta atención en caso de problemas. No responden ni toman su responsabilidad.
Hola @felixbravo921 Sentimos mucho lo ocurrido y la experiencia con el Servicio Técnico. Vamos a investigar y revisar su caso con el Servicio Técnico para que le den respuesta y agilicen el tramite de instalación. De nuevo disculpe las molestias ocasionadas.
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Wallbox have software problems and I regret buying mine.
My new Wallbox Pulsar Plus 40-amp charger was installed by a Qmeret certified electrician and due to bad software, it took numerous calls over almost two weeks to just charge my EV. Still some features don’t work. At the prices Wallbox charges you should not be a beta testing their products. If it wasn’t a hardwired installation I would return the charger.
you was able to fix everything ?
Hello @leonparsons13 we are really sorry to read that you're experiencing this software issues. If you are still having issues with your Wallbox, please do not hesitate to contact our Technical Support. If you are already in contact with them, please provide us with your case number so we can investigate what is happening. Thank you!
It's possible that your electrician didn't configure everything properly. Did Qmerit provide an installation guarantee? The electrician should come out and fix it. Otherwise you could probably exchange it by contacting Wallbox.
Llevo MESES intentando que sustituyan mi cargador Pulsar y no hay forma de auq me atiendan. Llevan semanas y semanas atrasando el cambio. No me cogen al teléfono ni responden mis correos. Llevo dos semanas con el cargador de repuesto en mi casa (el cual tuve que ir yo personalmente a recoger a un punto de recogida UPS, no llegó ni a mi casa). NO ME CONTACTAN y todos los días tngo que ir a recargar mi coche a una gasolinera cuando tengo instalado un cargador en mi garaje. NO COMPRÉIS NADA A ESTOS CHORIZOS. No os van dar una correcta atención en caso de problemas. No responden ni toman su responsabilidad.
Hola @felixbravo921 Sentimos mucho lo ocurrido y la experiencia con el Servicio Técnico. Vamos a investigar y revisar su caso con el Servicio Técnico para que le den respuesta y agilicen el tramite de instalación. De nuevo disculpe las molestias ocasionadas.