Sam, you never disappoint. What a class you are regarding the way you handled that poor service. My wife and I were both in the service industry for decades and I can say with almost 100% certainty that server never worked in a restaurant before. What should have happened was an apology and correction. It can be so daunting in the beginning. That is not an excuse by any means. Hopefully someone will retrain him then shadow him with someone who has experience. Thank you for the fabulous vlogs. We can't wait to plan our trip to Disneyland Paris.
Ahh thanks so much - very kind of you to say! Yes, sadly I never really got an apology even from the servicer himself. So whilst he was nice and friendly, he never seemed to acknowledge his mistakes. I really hope he improves and the overall quality of the service does, too!
Thankyou for your honest opinion❤ that’s exactly what we need. Hopefully the service will be much better next time. And I’m happy to hear that the food was great.
Hi Sam!! We really enjoy your videos !! we just wanted to chime in as we just came home from a meal at brasserie Rosalie - such a pretty restaurant BUT we were extremely disappointed. Food was bad, the service was confusing as they got two of our orders wrong. The Produce was clearly not fresh, our steak was overcooked and tough, and the Bernaise sauce was obviously from a packet .. the bread was stale and the fries were unseasoned. Hope this helps some of your viewers as well. We will not go back!!
Hopefully! I mentioned it to a cast member there, too - so not really a surprise for them. I still recommend the restaurant for the food and setting, and hope the service gets better too :)
I had some bad service in my life too. I am glad that this server got you instead of someone else. I think they would have burned him to the ground. You are always so nice :)
Sorry to hear you had bad service! Fingers crossed it gets better. Loved your vlog as always!. I also love your Wish jumpers too,keep up the amazing work! ❤xx
incredible that you ordered the exact same things i did for my first time at Rosalie :'))) thankfully no issues with service, i went before the fireworks so i asked my waiter if i'd be back to the park on time and they did everything they could to make sure i was (and indeed, i was, despite ordering tea after dessert at the last minute LOL). this restaurant is SO good! shame about the lack of theme though.
Food looks unreal!! Can I ask what sizes of the jumper are like hun compared to spirit jerseys for comparison. What size do you wear normally? And also will you be doing a Disneyland hotel review? Xx
@@Sam4G0d oh wow so excited! My daughter watches you all the time and always say hi when we see you in the park your her celebrity. We are staying there in May can’t wait cx
My family and I love your videos as we often go to Disneyland every Christmas. So always great to see your update videos. I say this with all the love in the world, but just some creator to creator feedback, talking slightly slower would be better to watch for the entire video. Love your energy but its tough to keep up with the pace of how fast you talk 🙏🏻🙏🏻 Just positive feedback
You are too kind, the service was terrible and even though you give a benefit of doubt forgetting so much is just not ok. He was just not paying attention or not made for the service world. How could you forget a spoon with soup? It's just common knowledge. But still going to have to try that steak! Just hope they improve their service for future dining experiences!
Thank you as always. Brilliant, honest review. I will be coming over on the 8th of January on my first solo trip and have booked myself here on my first night. Just have to try the snails and lobster 🦞. I was also hoping to enjoy a meal at Walt’s but unfortunately it’s closed when I’m there! Was going to get the pin. As it’s closed will there be any way to get the pin from anywhere else? Anyway, as always thank you for your brilliant and informative blogs. Andrew X
I was looking for myself, husband and 5 year old in the background shots. We were at Disneyland Paris from the 19-22, we arrived back in Australia the day before Christmas. Your vids helped me so much with our planning. We stayed at Newport Bay which was lovely, and had dinner one night at their buffet which was also great. We had lunch with the Princesses and got to meet, Cinderella, Suzy, Perla, Merida, Ariel which my daughter loved, the food was delicious as well! The only awful moment was when I was shouted at by a man working at the deli in Main Street. I’d picked up a sandwich on a shelf labelled Turkey, when I went to pay I saw pink meat sticking out and said to the cashier “ I don’t think that’s Turkey it looks like ham” he said yes it was ham and when I explained that I took it from a Shelf marked Turkey and couldn’t eat ham, he shouted “ Well you have to pay for it because you touched it” when I politely said that “ yes I touched it because it said he was turkey” he said “ the turkey ones are being cooked, you will pay for this one” I than said firmly “ I’m not paying for it, it was incorrectly labelled” I hate confrontation but I couldn’t pay for something when it wasn’t my fault. He then lectured me on having to throw it away. He went and got me a turkey one and as he gave it to me shouted “ next time you will pay, so don’t touch!” My poor daughter kept asking why the man shouted at me. I’m glad I was firm and refused to pay for something that was incorrectly labelled but it did put a bit of a downer on our last day. Everyone else was lovely.
Wow, that is terrible, terrible service. McDonald's have greater service. I mean, the most basic things to a server must be to give the guest cutlery to eat with AND to get the right degree of doneness. Let's hope it was just that server cause the food seem amazing :O
Yeah, unfortunately the service was a big let down and one of the worst I've had anywhere :( But I hope I just got unlucky with my server, and that overall, the quality of service will be better. The food and setting made up for it! x
Sorry to hear about the service! Sounds very odd and that the your server not capable for his job unfortunately. Hope you have a nice experience next time! Based on your video I would love to try the steak and go there next time. Do they have lunch options aswel? Looking forward to your next uploads ❤
Ahh thank you, Sabine :) Yeah, shame about the service - but hopefully it'll improve! Yes, I showed the lunch option in the vlog, it's a set menu for around 27 euros. Hoping to try it next time! x
Hi, I'm afraid I have no say in ride closures in DLP - most likely if they're closed it's due to renovations or technical problems. The official Disneyland Paris website should have the list of all closures :)
While it’s still bad they got your orders wrong I can’t help but think there might have been an admin issue with orders input in your computer or the wrong table number? Cause they got it SO wrong 😭
I will remember every trip to Cafe Mickey. I don’t think I’ll remember it’s replacement if I ever go there. Cafe Mickey was more Disney than Disney! How short sighted, what a shame.
I understand the concept of not overly plating things that are not going to be eaten, like salade... but a plate with just a steak, without any charm, a sauce or jus or even some other things like simple roasted tomatoes... just the disney-vibe.... feels boring and not special enough to pay that amount of money
It's such a shame that everything went so wrong, but thank you for your honest review, the food looked delicious and I'm definitely planning on trying the dinner menu in March, I'm thinking of trying the escargot, so hopefully if you're there again before me, I'll get to see them reviewed as well as 😂 merry Christmas Sam!
I’m guessing you can’t use meal plan vouchers there? :( Can you prebook or is it walk up only? Such a shame the service was lacking, I worked in hospitality all my life until my children came along & the things you experienced are just ridiculous. Shouldn’t happen. That onion soup looks insane! 😍
when I went to the Remy restaurant, I asked for medium rare but they said they only do medium or well done. So I went with medium, but when it came out it was fully rare. Maybe it's a French thing 🤣
Oh no haha! Sorry you had that experience, too! But no, defo a mistake, as when I mentioned to the second cast member I'd order medium (a point), she was shocked and went to my original cast member "but this is bleu (rare)!" so there was no doubt it was a mistake. Medium in France is just a bit more bloody than other countries, but never rare :)
Wow Sam, the restaurant looks amazing & food sounds really delicious. Just hoping that the cast member was having one of those nights, I genuinely really feel for him. Maybe he was a little nervous & anxious ...hopefully he will settle into it and provide a more efficient service. Although, now hearing you speak at the end of the multitude of things he sadly got wrong, ( especially the steak to go plus other stuff etc ?? ) Oh dear. its quite alot isn't it ?! Thanks as always for your honesty & vlog, hoping your next visit there will be better 😍 x
Great video. Management should have done something in terms of compensation on the bill for this appalling service but then again came back a few days from a nightmare stay at Marvel where even getting an apology was hard. CMs definitely not on the same level as WDW and seems to be getting worse each year.
@@Sam4G0d 100% but then again 2 days before official opening they were still advertising for waiters online so I feel it ended up being rush hires with no training. Definitely not an excuse but if management was pushing for an opening date these are the results. I really want to try it next time. Keep up the amazing work.
I wish cafe Mickey was still there why did they had to change it to a simple French restaurant where you don’t have characters playing with you especially when I watched that vlog of yours from July 2016 when Pluto was taking your Mickey Mouse band I think it was it was so cool now it’s just a French restaurant.
Yeah, I have so many fun memories from Cafe Mickey! Sadly, I think it's the American influence - they want to turn Disneyland Paris like the US parks x
For anyone who is thinking of going here who are gluten free Please don't order the French onion soup it is marked on their allergy file that it is gluten free but it is NOT GLUTEN FREE.
Incorrect. I didn’t give it a 10/10! I gave it 8/10, which is exactly how I still feel about it. It’s a good steak, but not phenomenal. Also, opinions can change 😉
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Sam, you never disappoint. What a class you are regarding the way you handled that poor service. My wife and I were both in the service industry for decades and I can say with almost 100% certainty that server never worked in a restaurant before. What should have happened was an apology and correction. It can be so daunting in the beginning. That is not an excuse by any means. Hopefully someone will retrain him then shadow him with someone who has experience. Thank you for the fabulous vlogs. We can't wait to plan our trip to Disneyland Paris.
Ahh thanks so much - very kind of you to say! Yes, sadly I never really got an apology even from the servicer himself. So whilst he was nice and friendly, he never seemed to acknowledge his mistakes. I really hope he improves and the overall quality of the service does, too!
Thankyou for your honest opinion❤ that’s exactly what we need. Hopefully the service will be much better next time. And I’m happy to hear that the food was great.
Ahh thanks Marieke :) Yes, the food was great!
Hi Sam!! We really enjoy your videos !! we just wanted to chime in as we just came home from a meal at brasserie Rosalie - such a pretty restaurant BUT we were extremely disappointed. Food was bad, the service was confusing as they got two of our orders wrong. The Produce was clearly not fresh, our steak was overcooked and tough, and the Bernaise sauce was obviously from a packet .. the bread was stale and the fries were unseasoned. Hope this helps some of your viewers as well. We will not go back!!
This video will definitely be a real eye opener for the restaurant. The video’s you make have a massive impact!
Hopefully! I mentioned it to a cast member there, too - so not really a surprise for them. I still recommend the restaurant for the food and setting, and hope the service gets better too :)
Wow, a new restaurant in Disneyland Paris? This is so beautiful😊
I love Disneyland Paris🤩
A stunning restaurant with great food! :)
Thank you a lot for your feedback ! Hope to see you soon 😍
The amount of times you’ve gone to Disneyland Paris must feel like your home now you go so many times and you do awesome vlogs.
27:15 gosh Sam ...thank u for your honesty...no i have never had that many things go wrong w just one meal. Sad really.
Yeah, was sad to see it, but hope it gets better! 🙏🏼
0:19 u look FAB in that Hat😊
Thanks! :)
Appreciate showing the menu
You need to tell the truth. This is so informative. The world deserves to know.
I had some bad service in my life too. I am glad that this server got you instead of someone else. I think they would have burned him to the ground. You are always so nice :)
Aw thank you! 🥰 thankfully the next couple times I ate there, the service was better x
Sorry to hear you had bad service! Fingers crossed it gets better. Loved your vlog as always!. I also love your Wish jumpers too,keep up the amazing work! ❤xx
Thanks so much! :)
Yes
incredible that you ordered the exact same things i did for my first time at Rosalie :'))) thankfully no issues with service, i went before the fireworks so i asked my waiter if i'd be back to the park on time and they did everything they could to make sure i was (and indeed, i was, despite ordering tea after dessert at the last minute LOL). this restaurant is SO good! shame about the lack of theme though.
Food looks unreal!! Can I ask what sizes of the jumper are like hun compared to spirit jerseys for comparison. What size do you wear normally? And also will you be doing a Disneyland hotel review? Xx
I normally wear an L (large) but I don’t like my jumpers to be too baggy! Yes, there will be a Disneyland hotel review beginning of February 2024 😊
@@Sam4G0d oh wow so excited! My daughter watches you all the time and always say hi when we see you in the park your her celebrity. We are staying there in May can’t wait cx
They’ve had French Onion Soup at The Royal Pub / King Ludwig’s, one of the best things I’ve eaten 🤤
My family and I love your videos as we often go to Disneyland every Christmas. So always great to see your update videos.
I say this with all the love in the world, but just some creator to creator feedback, talking slightly slower would be better to watch for the entire video. Love your energy but its tough to keep up with the pace of how fast you talk 🙏🏻🙏🏻 Just positive feedback
Sounds like it was just that cast member, probably a young kid starting out a new job. I still want to try it.
He definitely wasn’t “a young kid”, but I’d recommend the restaurant anyway! The food is great!
@@Sam4G0d Then like you said, he probably just needs more training and experience.
I love onionsoup i eat at 2 times at Auberge in Disneyland Paris and i love it
I'm going next week so now I gotta go and test it out. 😅
Do it! Food was excellent! :)
You are too kind, the service was terrible and even though you give a benefit of doubt forgetting so much is just not ok. He was just not paying attention or not made for the service world. How could you forget a spoon with soup? It's just common knowledge. But still going to have to try that steak! Just hope they improve their service for future dining experiences!
Thank you
Thank you as always. Brilliant, honest review. I will be coming over on the 8th of January on my first solo trip and have booked myself here on my first night. Just have to try the snails and lobster 🦞. I was also hoping to enjoy a meal at Walt’s but unfortunately it’s closed when I’m there! Was going to get the pin. As it’s closed will there be any way to get the pin from anywhere else? Anyway, as always thank you for your brilliant and informative blogs.
Andrew X
Merry Christmas sam
And to you! :)
LOVE.
The hat.
Thank you! :)
WeAAayyyy hi Sam 👋🏿 ❤
The food looks delicious 😊 hopefully it's just the server's getting situated with his job.
I was looking for myself, husband and 5 year old in the background shots. We were at Disneyland Paris from the 19-22, we arrived back in Australia the day before Christmas. Your vids helped me so much with our planning. We stayed at Newport Bay which was lovely, and had dinner one night at their buffet which was also great. We had lunch with the Princesses and got to meet, Cinderella, Suzy, Perla, Merida, Ariel which my daughter loved, the food was delicious as well! The only awful moment was when I was shouted at by a man working at the deli in Main Street. I’d picked up a sandwich on a shelf labelled Turkey, when I went to pay I saw pink meat sticking out and said to the cashier “ I don’t think that’s Turkey it looks like ham” he said yes it was ham and when I explained that I took it from a Shelf marked Turkey and couldn’t eat ham, he shouted “ Well you have to pay for it because you touched it” when I politely said that “ yes I touched it because it said he was turkey” he said “ the turkey ones are being cooked, you will pay for this one” I than said firmly “ I’m not paying for it, it was incorrectly labelled” I hate confrontation but I couldn’t pay for something when it wasn’t my fault. He then lectured me on having to throw it away. He went and got me a turkey one and as he gave it to me shouted “ next time you will pay, so don’t touch!” My poor daughter kept asking why the man shouted at me. I’m glad I was firm and refused to pay for something that was incorrectly labelled but it did put a bit of a downer on our last day. Everyone else was lovely.
Wow, that is terrible, terrible service. McDonald's have greater service. I mean, the most basic things to a server must be to give the guest cutlery to eat with AND to get the right degree of doneness. Let's hope it was just that server cause the food seem amazing :O
Yeah, unfortunately the service was a big let down and one of the worst I've had anywhere :( But I hope I just got unlucky with my server, and that overall, the quality of service will be better. The food and setting made up for it! x
@@Sam4G0d Really looking forward to see the quick service option!
Oh dear. The service 😩 the food looked amazing though. We will def go on our next trip
Yeah, the food was amazing! :)
Where did you get your hat I love it❤❤
There is no AP discount there?
Sorry to hear about the service! Sounds very odd and that the your server not capable for his job unfortunately. Hope you have a nice experience next time! Based on your video I would love to try the steak and go there next time. Do they have lunch options aswel?
Looking forward to your next uploads ❤
Ahh thank you, Sabine :) Yeah, shame about the service - but hopefully it'll improve! Yes, I showed the lunch option in the vlog, it's a set menu for around 27 euros. Hoping to try it next time! x
Hi Sam I was wondering why half of the rides in Disneyland park is closed?
Will they be open on the end of December?
Hi, I'm afraid I have no say in ride closures in DLP - most likely if they're closed it's due to renovations or technical problems. The official Disneyland Paris website should have the list of all closures :)
Have you tried the steak at the Silver Spur? I’d love to hear what you think!
Yes, but it a few years back! Wasn't a huge fan from memory, but happy to try it again x
While it’s still bad they got your orders wrong I can’t help but think there might have been an admin issue with orders input in your computer or the wrong table number? Cause they got it SO wrong 😭
I will remember every trip to Cafe Mickey. I don’t think I’ll remember it’s replacement if I ever go there. Cafe Mickey was more Disney than Disney! How short sighted, what a shame.
I understand the concept of not overly plating things that are not going to be eaten, like salade... but a plate with just a steak, without any charm, a sauce or jus or even some other things like simple roasted tomatoes... just the disney-vibe.... feels boring and not special enough to pay that amount of money
It's such a shame that everything went so wrong, but thank you for your honest review, the food looked delicious and I'm definitely planning on trying the dinner menu in March, I'm thinking of trying the escargot, so hopefully if you're there again before me, I'll get to see them reviewed as well as 😂 merry Christmas Sam!
Thanks for the video loveing the hat where’s it from?? Eleanor
Thanks Eleanor :) From Tokyo Disney!
Happy Christmas 🎅 🎄 @@Sam4G0d
Merry Xmas
And to you!
Where your hat from I need one please
Tokyo Disney x
I’m guessing you can’t use meal plan vouchers there? :( Can you prebook or is it walk up only? Such a shame the service was lacking, I worked in hospitality all my life until my children came along & the things you experienced are just ridiculous. Shouldn’t happen. That onion soup looks insane! 😍
0:05 thank u for being honest w us....bummer really ...i guess even servers have bad days.
Food looked so good! Though, server might just be incompetent 🙄It's a restaurant, you serve food, how can you forget a spoon?!
Love your hat Sam, can we buy them anywhere x
Thanks! :) The hat is from Tokyo Disney!
What a shame, don’t think I’ll be going there anytime soon but thanks for reply 🥰 xxx
when I went to the Remy restaurant, I asked for medium rare but they said they only do medium or well done. So I went with medium, but when it came out it was fully rare. Maybe it's a French thing 🤣
Oh no haha! Sorry you had that experience, too!
But no, defo a mistake, as when I mentioned to the second cast member I'd order medium (a point), she was shocked and went to my original cast member "but this is bleu (rare)!" so there was no doubt it was a mistake. Medium in France is just a bit more bloody than other countries, but never rare :)
I love that hat ❤ where is it from?
Thanks :) It's from Tokyo Disney, but Disneyland Paris are also currently selling a hat very similar to mine!
Wow Sam, the restaurant looks amazing & food sounds really delicious. Just hoping that the cast member was having one of those nights, I genuinely really feel for him. Maybe he was a little nervous & anxious ...hopefully he will settle into it and provide a more efficient service. Although, now hearing you speak at the end of the multitude of things he sadly got wrong, ( especially the steak to go plus other stuff etc ?? ) Oh dear. its quite alot isn't it ?! Thanks as always for your honesty & vlog, hoping your next visit there will be better 😍 x
Same, I was rooting for him the entire evening. But sadly, he never got better 🤷🏻♀️ thank you 🥰
Missing DLP ❤
Great video. Management should have done something in terms of compensation on the bill for this appalling service but then again came back a few days from a nightmare stay at Marvel where even getting an apology was hard. CMs definitely not on the same level as WDW and seems to be getting worse each year.
Thank you! I think really management should've known better than to allow someone who clearly wasn't ready/trained enough to serve.
@@Sam4G0d 100% but then again 2 days before official opening they were still advertising for waiters online so I feel it ended up being rush hires with no training. Definitely not an excuse but if management was pushing for an opening date these are the results. I really want to try it next time. Keep up the amazing work.
@@ALXM1 Seems like it was just badly organised then! Sad times. Hope it improves! Thank you :)
I wish cafe Mickey was still there why did they had to change it to a simple French restaurant where you don’t have characters playing with you especially when I watched that vlog of yours from July 2016 when Pluto was taking your Mickey Mouse band I think it was it was so cool now it’s just a French restaurant.
Yeah, I have so many fun memories from Cafe Mickey! Sadly, I think it's the American influence - they want to turn Disneyland Paris like the US parks x
I wonder if he thought you said 'a porter' - as in, to take away
Yeah, I obviously didn’t though 🤷🏻♀️
Mayonnaise on a steak?? Not criticizing, just truly have not heard of that before.
You should try it! :)
Not a good advert for a new restaurant espically would put other customers coming back if happens to them
For anyone who is thinking of going here who are gluten free
Please don't order the French onion soup it is marked on their allergy file that it is gluten free but it is NOT GLUTEN FREE.
Oh no! Thanks for confirming Jenny!
Sounds like the server lacks experience or lied on his job application about his experince.
You gave Remy's steak a 10/10 last year. How can you say there's nowhere else that does a *really* good steak?
I agree! I love the steak at Remy’s 🥩🎉
Incorrect. I didn’t give it a 10/10! I gave it 8/10, which is exactly how I still feel about it. It’s a good steak, but not phenomenal. Also, opinions can change 😉
Such a shame heard really bad thing about remys service too
Yeah, it was sad. I've always had fantastic service at Chez Remy!