@@WhiteG60 Exactly. This looks like a scheme to get money out of the service shop. I'm surprised that in addition to the phone bill he didn't ask for an amount of money he estimates he could make in that time by speaking on that phone and no other phone.
In small claims cases you always aim high.. because the judge is always going to knock it down... very rarely do people get the FULL amount they are asking for unless it's a renter vs landlord where back rent is owed or a case along those lines.. if it's a customer vs business the judge usually tries to find a balance that's fair to both parties.
Same here. I started my tech repair business sitting on my bed. Fixing tech with Contractor’s tools. Now many years later, I am overwhelmed. My queue is very long. And I piss some people off. It is actually very comforting to hear you say, this is happening to you also.
Happeing to everyone who the business is getting good…even myself…I limiting my post so there only a certain amount of people will know and when I’m a bit free I post prequently so more job will come in😂
Yup, I've been sued a couple times in the past, I knew I was right and I was not scared and had no problem talking to the judge. One case the person that sued never showed up, that says it all.
I once learned that if you tell the truth you don't need to remember what you have said, and this is typical case of that. The customer did not tell the truth and had to try and make his story stick together. You just told the truth, and could give straight answers with confidence. Well done.
It's small claims. It's not super unusual for that amount, but it's definitely lower than normal. Still, after hearing that Alex went out of his way to avoid the situation, I can imagine she was ready to yell at Ryan for even bringing this up.
TBH, all these issues can be resolved by utilising a booking system on your site. you can then allow people to book in repairs using a calander system and you can limit the volume of bookings that are available each day.. Thus you are left with a regular scheduled workload and you have the ability to work to scope as you are dealing with a managed work schedule. Just a thought.
doing repairs is almost impossible to plan. Every day is holding new challenges, Trying to get the right parts, searching the Internet for schematics. And how many times when you think you found a solution and the problem comes back because the cause of the problem was originated by another faulty component. Doing repairs can be very stressful. It helps lot that Alex has confidence and lots of supporters encouraging him.
You offered a REFUND.. Finito, end of. Take it and take your phone elsewhere, that's the best choice! Ryan was simply there to try and have a stab at you and your business.
I went to small claims court once because a guy driving a company van hit my car in an accident. He apologized profusely at the scene because it was clearly his fault. Gave me all his details and comply details and said I must contact company and their insurance. So I submitted all my details to their insurance and a couple days go by they get back to me and say they’re declining to pay because apparently according to the driver I hit him. I was upset but I said f**k this and took his boss to small claims court. Told the story and owner didn’t even put up resistance, said he would pay but it was annoying as hell having to through the whole procedure. I hope the dishonest driver lost his job
The one thing I would add to how you should act in Small Claims court, be prepared. Just because you have truth on your side, that means nothing if you can't present it in court. Have print outs of all communications, and anything you can think to bring that might come up.
Bet the judge was tempted, but instead did the legal minimum, and you can bet the name is now in a file in the court with the "needs to provide proper documentation" post it note on it. Few more in that court and they will be known as a frivolous litigant.
I agree with you. We had a repair shop ourselves doing the exact work you do and dealt with people like this. We did not get sued, but people always want something for free.
If he paid for expedited service and received no indication you gave this (you didn't contact him within 8 days to say you'd looked and it was unfixable) the fact he had to chase it after 4 weeks gives every indication no expedited service was given. He was correct in refusing the 50% offer because of this. The rest is his problem if he didn't accept a full refund.
Tip for everyone bringing phones to repair anywhere "official" (brands or authorized repairs etc), always backup your stuff before (if you can) because chances are your device will be factory reset as a procedure to eliminate the possibility of it being a software problem, it's how it's done and even if it's something as simple as a screen replacement, a battery replacement, we are told to factory reset the phone, which in my opinion is a really bad practice because we use the secure boot menu to do it and this can lock the phone requiring the google or apple id of the previous user to unlock (in case of android or apple) and this sometimes can be a problems because many people use dummy accounts or someone elses email or have no acess to their email anymore etc etc, so be aware of your data when you send your phone for repair
Google, Apple and Samsung require the device to be factory reset for 2 reasons. Privacy of data and to ensure the issue isn't software based (i.e. 3rd party apps, corrupted updates). Privacy of data is a no brainer as no one wants their data in the hands of someone you don't know or never seen before. If you have to send the device off, they have lists or things you have to do and one of them the phone has to be wiped and unlocked before they will touch the device. No exceptions. Apple now requires you to sign out of the Apple account before wiping the phone. As with Samsung and Google. So you need to know your password to the account or the device is potentially bricked. Samsung and Apple have ways to bypass the Factory Reset Protection.
Sound advice, also get a temporary device if you are locked in a service plan so if a delay like this happens you still have use of your service plan.❤
Alex, you sir are hilarious. You should have a Cameo account where people can hire you to make motivational clips, or to tell others to "Get it Together!". Thank you for your videos, this is gold.
I can't get how Ryan could not understood the process of you moving to the warehouse. Well, at least the Judge sent Ryan to the 9th dimension. Greetings from Chile. Big respect to you Alex and everybody in Northridge Fix.
The only way I think Ryan could think this is: Step 1: Ryan didn't read/see the BIG RED WARNING about moving. Step 2: Ryan saw the automated e-mail and assumed it was on track for the ~1-3 day fix attempt. Step 3: Ryan, sues... Step 4: Ryan, isn't all that sharp. In the end: Ryan just wastes everyone's time but Alex's (due to YT money, we hope.)
Jaja siempre hay un chileno xD Maybe Ryan planed this so Alex could make a video about it and make a lot of money or maybe he's just an as**ole (most probably hahaha)
Alex you should be a life coach, seriously. You have a great head on your shoulders, and let me tell you, finding people like you today is like finding a needle in a haystack.
this was a funny video. I appreciate you helping us shops out with your advice. I had a chargeback last month and since then ive doubled my record keeping. as a shop its important to take before and after photos (or videos) and document what you did, so when push comes to shove, you have your stuff straight, and truth will be on your (side). Thanks Alex.
I'm so glad you have been successful in the repair business. I was trained as a component level repair technician by the US Navy back in 1975 and I remain in awe of your skills. But as I have discovered, it's very hard to train others to perform at the same high level. I hardly ever break out a soldering iron any more and I regret I've lost the ability. So you keep on raising your prices and eventually you'll reach an equilibrium where the lower cost devices won't be worth your time.
Well spoken in the matters of business. I hope you can acquire that help in your shop, to take the load off you. Clearly people are realizing you provide a unique repair and sales service, in a world where so many repair shops have long gone in this disposable era. Take care.
How on earth can he justify a $5000 claim on a $200 repair? The Judge shouldn't have even entertained such a claim and dismissed the claim outright for such foolishness.
@6:24 I feel your pain man. The phone and emails NEVER stop with questions. I get a lot of complaints about not answering the phone but its damn near impossible to answer every call AND get work done when your a small shop with high volume.
@@benjamink1403 Not really - people want to talk to the man not some service that tell them to wait we will get back to you. All the big companies use them plus auto queues where you have to listen to 10 messages and press the keypad 5 times just to get told to go to the website and you cant talk to a human unless you jump through the hoops. They piss everybody off.
@@benjamink1403then that cost has to be passed on to the customer and the fck ups these outsourced people do will impinge upon your reputation. Not a straightforward solution/decision.
Man this is so helpful to a person like me that's considering opening up an electronics repair business. Do you still have/need extra help at your shop or is it just you and Big Boss doing the heavy lifting?
Ryan got $114 but probably spent $500 to file the lawsuit. Ryan ended up in a worse place than when he started. He should have accepted the full refund. What a muppet.
yeah, he thought that he will get $5K, despite Alex emailing him about the refunds, which is a proof he cannot deny. seems moronic, but first: MERICA!!! and second, sometimes ppl do win these cases, due to lack of proof and getting to the "i said - you said" point. but for a bussiness like Alex's, not communicating via email can be a disaster. that's why i try to contact with clients by email as much as possible and not by phone.
Yes got his money back, but lost big time. No working phone, and now will never be able to have anything repaired by Alex again, plus any viewers who run shops will also not want him either.
Alex, you are a man's man brother. You also know the morale of truth; it shall set you free. No need to remember things, act a certain way or even bravado when you have truth and constitution. Truth is so powerful, it even made the Judge's job super easy.
Yup, you can sit all day in court as a business owner. You did right, Alex, and don't you ever feel you have to justify yourself. You are a man that lives with dignity and is no Ryan that can take that away. The truth will set you free, and it always helps to keep a paper trail too....lol
I have been business for 30 years. I fixed the board circuit. I tell people's it will take 3 or 5 weeks. If they cannot wait, tell them to find someone else.
I never got sued. I think it has to do with your line of work. If you buy a 1000$ phone or a 3000$ computer and it breaks just after the warranty is over you are angry about it. Its absolutely unfair that they don’t last longer or get repaired for free. After all, the customer has no control over the hardware. So some take out their anger at you instead of suing Apple or Samsung. Its really a scam by those companies that they don’t stand behind their product.
Regarding the customer asking to be compensated for his phone bill, it seems a bit unlikely that anyone would remain without a phone for months in such situation, given that people usually have old phones lying around at home.
Well done Alex. Lots of hints advice and lessons. Most important is honesty and truthfulness. This is the bedrock of the human character and strength. For business this is a treasure beyond estimation and what the reputation and future rests upon. Wishing you all the best for the future!
Offering 50% on the expedited service instead of a refund at the start started this hopefully lesson learned all the rest was a belligerent customer And 100% on being dressed correctly for court there's a reason they put convicts in orange they look guilty Goodluck im sure theres more bs lawsuits in the future
What Ryan did was outright wrong and I'm glad you won the case. BUT I think you should have put on hold the option for expedited service while you were in the process of moving.
I love when Alex gets real and how raw he speaks about being a stand up and confident person! It goes to show don't be scared of scammers and people trying to take advantage of businesses
At one time, there were vocational electronics schools that prepared students to work as a repair technician, sadly, many of those jobs and schools have disappeared. Perhaps you can find an employee at a local community college.
Talking about the adrenaline rush that makes you feel powerful, for some people has the opposite effect. I have felt both ways with an adrenaline rush, so i don't know what makes it one or the other
Sadly the law seems to be set up to protect the low lifes in society. And if you think of a business model Lawyers need the riff raff to make money. As you say with people playing games you need to step up, get in their face and never look like a pushover.
For a phone that old, I'd probably just get a new one, not really worth the time and money to try to get it fixed. For one thing that phone would be close to the end of its support cycle for android updates(for Samsung phones.). Another would be the battery capacity, which could drop quite a bit after 2-3 years or so, had an old s10 that had around 60-70% capacity left after two years.
Keep up the good work, NorthRidgeFix, it's USA, everybody can sue everbody else, move to Canada where you paid a visit. Canada is like Norway (where I'm from), no healthinsurance, cheaper everything. With your following you've got no problem making the same in Canada❤️
Good job. One point of disagreement, if expedited service not complete within agreed amount of time, expedited fee should not be collected. Your intent to follow agreement does not satisfy agreement, whatever your reasons are (moving, vacation, anything not stated in the contract).
This is why in Finland we have customer protection that's top notch and readily in the law. There are complaint officials etc. who will deal with the minor stuff for free (for both parties) and it's rare that people go to court over minor stuff. Get something like that in the USA... oh right, you can't because lawyers would be out of a job!
Great result... but you could have refunded the FULL expedited service when the customer requested it. Technically he was in his right to ask for the refund as the 30 days had elapsed. Probably would avoided the whole thing.
Customer was aware of the 30 days delay. Expedited is our right and customer agreed to it. That is why he replied on march 31 asking for update and not earlier.
I'm sure he realized there would be a delay and there was that's fine.. but you know... "Customer Service" This could have been an entirely different video maybe showing how you went above and beyond for customers. @@NorthridgeFix
I thought Alex and north ridge was a good business from all the videos, until I sent in my series x. Lack of communication and good business ethics I’m surprised he hasn’t been sued more by people. I actually had to threaten him with going to court when he sent me console back without an hdmi port and took my hdmi retimer chip off my console ( a chip he had already replace and I paid parts and labor for. I also waited a month and a half to have it looked at after paying the expedited fee. You can try to get ahead of the customer by calling him out like you’ve done nothing wrong but I know and others know your TH-cam videos are just smoke for how your business actually runs.
Spot on Alex long time watcher first time poster! this is great advice. No matter what biz you run, some idiot will try to sue you! especially in the US market! and it hurts when you bleed and do everything you can for them! its like a knife in the back! but you do your thing and go to court! and win because you are in the right!
you obviously lie or you have not got out of your house yet. this has been discussed in the past, various times and by various bussinesses. diagnosing and repearing complicated devices, takes time. alot of time. time is money. and fixing them is often impossible due to parts not being available or not worth the cost. how each bussiness rates their no fix policy depends on various factors, like general volume, cost of living in the area, the ability to absorb those no fix costs etc. bottom line is this: NOTHING is for free especially someone's time.
I love your attitude Alex. There are none more important to me than Faith, Truth & Love. Do all things pleasing to our Lord, & He will give us the desires of our hearts.
i know ive never commented on this channel but every time i see a "we got sued" from you im smiling cause i know its petty and you've already won. good on you sir
Hello my Brother! Am really impressed with the way you explain things. Am learning also here in Zambia, Petauke Town through your Videos .Please keep it up!!!!
I'm definitely one of those people you made mad. Expedited service meant you'd maybe look at it in a month and then after 6 weeks send it back. Cry all you want, the fix was simple. Tell me you wouldn't be able to honor the expedited service at all, don't work on it and send me my check back.
We all know being right and get your right in court are 2 totally different things. Despite you were totally in your right, you swallowed your pride, put the ego aside and offered the guy a full refund! that's just a class act!!! thank you man for sharing your ideas, and thought process and I hope we can all learn from this. sometimes its just better to call it day, sort it out, take the loss and start fresh tomorrow. what i really hope is that the guy who sued you learned something of this... this was.. well what can i say? still.. it annoys me the guy gets a full refund. not the money or time you have wasted, but doesn't this create a precedent to always go to small court and ask for full refund? why didn't the judge looked better into your shipment details, communication with client etc etc?
Glad you Won !!! It must be very difficult running a Business without People like Ryan !!! Myself I would bin a faulty Phone and buy a New One !!! Ryan was just trying to pull a Fast One !!!!
I dont know why everybody here is siding with Alex, the obvious truth is that Ryan paid for expedited service but has not been informed about his device's status for almost a month and this procedural error should automatically grant him full refund, doesnt it?
I worked in retail for a large US retailer in the 90s and saw stuff like this. A few years later I delivered furniture for a small company and saw a few times customers tried to pull scams on us but they never succeeded. Nowadays the attempts at scams, fraud etc on businesses is way more rampant.
Ryan seemed like a nice guy to start with, especially since he watches the channel. I kinda feel bad for him, he got screwed in all directions. Definitely not the right move to sue for $5k though...
American car mechanics used to get 50% labor + 15% parts commission. Not any more, dealerships get sliding labor rates that start at $100/hour and goes up.
What a honest guy! It is nice counseiling that you gave for free, nicely done Alex. The power of truth, with class. Nothing is stopping you! Suing you is a very big mistake.
It's hardly surprising you can't get anybody to work for you. I'm affraid you come across as having a very caustic personality. Sorry dude but that's how it looks. Fantastic work and massive knowledge but that abrasive streak you show, well.
Your a good man.. Make a automated Que to give people status and set expectations. Meaning, once you pick up 10 out of a pile, auto send email, letting them know they are now 10th in line.
Keep up the good work and thx for the Videos. I fix things for friends and family as a hobby. I only use my dental Loupe instead of the microscope and it’s working. Much Love from Syria.
I've been to small claims court 14 times and have never lost. Judges love suits and ties, respect, confidence, paperwork and, an attempt as resolution.
If it weren't so damn frivolous, this is grounds for a countersuit...their frivolous bs cost you hours away from your business at $way more than they are claiming.
Send the check certified, so Ryan is forced to sign for it. This way, he can't claim he never received it.
The beauty in this situation is that Ryan gave you some great content for a monetized video that will yield far more than $114! Thanks Ryan!
the true genius of alex, lose a refund but making more with youtube video
Ridiculous that he expected you to pay his phone bill as if you walked into his house, grabbed his working phone and broke it.
@@WhiteG60 Exactly. This looks like a scheme to get money out of the service shop. I'm surprised that in addition to the phone bill he didn't ask for an amount of money he estimates he could make in that time by speaking on that phone and no other phone.
there will always be "idiots"@@rikimiki12
In small claims cases you always aim high.. because the judge is always going to knock it down... very rarely do people get the FULL amount they are asking for unless it's a renter vs landlord where back rent is owed or a case along those lines.. if it's a customer vs business the judge usually tries to find a balance that's fair to both parties.
Same here. I started my tech repair business sitting on my bed. Fixing tech with Contractor’s tools. Now many years later, I am overwhelmed. My queue is very long. And I piss some people off. It is actually very comforting to hear you say, this is happening to you also.
Happeing to everyone who the business is getting good…even myself…I limiting my post so there only a certain amount of people will know and when I’m a bit free I post prequently so more job will come in😂
Yup, I've been sued a couple times in the past, I knew I was right and I was not scared and had no problem talking to the judge. One case the person that sued never showed up, that says it all.
I once learned that if you tell the truth you don't need to remember what you have said, and this is typical case of that.
The customer did not tell the truth and had to try and make his story stick together.
You just told the truth, and could give straight answers with confidence.
Well done.
Ryan not only wasted your time but set you back on your fix queue.... what a waste of everyone's time and the justice system.
I can imagine the judge rolling her eyes after hearing you're fighting for 100 bucks lmao
Must be exhausting being a civil court judge, having to deal with morons like Ryan lmao
Yeah, waste of time!!!
Agreed, she's seen this before.
Small claims judges see it all the time... often it's not the money, it's the principle.
It's small claims. It's not super unusual for that amount, but it's definitely lower than normal.
Still, after hearing that Alex went out of his way to avoid the situation, I can imagine she was ready to yell at Ryan for even bringing this up.
Hold your head high Alex.
You’ve been an inspiration to me and many, many others.
When you know you’re right, stand and fight. 🙂
TBH, all these issues can be resolved by utilising a booking system on your site. you can then allow people to book in repairs using a calander system and you can limit the volume of bookings that are available each day.. Thus you are left with a regular scheduled workload and you have the ability to work to scope as you are dealing with a managed work schedule. Just a thought.
doing repairs is almost impossible to plan. Every day is holding new challenges, Trying to get the right parts, searching the Internet for schematics. And how many times when you think you found a solution and the problem comes back because the cause of the problem was originated by another faulty component. Doing repairs can be very stressful. It helps lot that Alex has confidence and lots of supporters encouraging him.
Unfortunately the world is full of people like Ryan.
This sounded like an attempted scam from the start.
Glad the judge saw through the charade.
You offered a REFUND..
Finito, end of.
Take it and take your phone elsewhere, that's the best choice!
Ryan was simply there to try and have a stab at you and your business.
Instead of just offering the refund he should have just refunded and been done with it that way.. why wait for something to escalate like this?
@@elixier33because a lot of dissatified customer
I went to small claims court once because a guy driving a company van hit my car in an accident. He apologized profusely at the scene because it was clearly his fault. Gave me all his details and comply details and said I must contact company and their insurance. So I submitted all my details to their insurance and a couple days go by they get back to me and say they’re declining to pay because apparently according to the driver I hit him. I was upset but I said f**k this and took his boss to small claims court. Told the story and owner didn’t even put up resistance, said he would pay but it was annoying as hell having to through the whole procedure. I hope the dishonest driver lost his job
maybe the driver told the truth to the boss but then the boss refuses to pay and act all cocky
your pfp is the face you made when you got hit lmao
@@2tired2sleep2 Ain’t that the truth. And when I found out the f**ker said I hit him 😂
The one thing I would add to how you should act in Small Claims court, be prepared. Just because you have truth on your side, that means nothing if you can't present it in court. Have print outs of all communications, and anything you can think to bring that might come up.
I'm surprised the judge didn't just tell Ryan to shove it.
Bet the judge was tempted, but instead did the legal minimum, and you can bet the name is now in a file in the court with the "needs to provide proper documentation" post it note on it. Few more in that court and they will be known as a frivolous litigant.
Technically he has to pay you over the time you lost coming to court and not earning money or depriving you of your free time
I agree with you. We had a repair shop ourselves doing the exact work you do and dealt with people like this. We did not get sued, but people always want something for free.
Yup the customer from Hell. We have all been there.😂
If he paid for expedited service and received no indication you gave this (you didn't contact him within 8 days to say you'd looked and it was unfixable) the fact he had to chase it after 4 weeks gives every indication no expedited service was given. He was correct in refusing the 50% offer because of this. The rest is his problem if he didn't accept a full refund.
Alex would've been a killer lawyer.
Why is this not a top comment?
@@silentcoyotecreations Because most of us know Alex is not into BS! 🤣
Tip for everyone bringing phones to repair anywhere "official" (brands or authorized repairs etc), always backup your stuff before (if you can) because chances are your device will be factory reset as a procedure to eliminate the possibility of it being a software problem, it's how it's done and even if it's something as simple as a screen replacement, a battery replacement, we are told to factory reset the phone, which in my opinion is a really bad practice because we use the secure boot menu to do it and this can lock the phone requiring the google or apple id of the previous user to unlock (in case of android or apple) and this sometimes can be a problems because many people use dummy accounts or someone elses email or have no acess to their email anymore etc etc, so be aware of your data when you send your phone for repair
Google, Apple and Samsung require the device to be factory reset for 2 reasons. Privacy of data and to ensure the issue isn't software based (i.e. 3rd party apps, corrupted updates). Privacy of data is a no brainer as no one wants their data in the hands of someone you don't know or never seen before. If you have to send the device off, they have lists or things you have to do and one of them the phone has to be wiped and unlocked before they will touch the device. No exceptions. Apple now requires you to sign out of the Apple account before wiping the phone. As with Samsung and Google. So you need to know your password to the account or the device is potentially bricked. Samsung and Apple have ways to bypass the Factory Reset Protection.
It's in bold on the repair request form that all data is erased! At least for Samsung here...
Sound advice, also get a temporary device if you are locked in a service plan so if a delay like this happens you still have use of your service plan.❤
"speak with power, speak with confidence because truth is on your hands" this rlly got to me
Alex, you sir are hilarious. You should have a Cameo account where people can hire you to make motivational clips, or to tell others to "Get it Together!". Thank you for your videos, this is gold.
You need to write a disclosure page when sending in a item 😊and have them agree to terms to protect you in these types of things
I can't get how Ryan could not understood the process of you moving to the warehouse. Well, at least the Judge sent Ryan to the 9th dimension. Greetings from Chile. Big respect to you Alex and everybody in Northridge Fix.
Oh, he knew alright.
He commented in the communication about Alex getting a new car and moving location. This was a viewer.
The only way I think Ryan could think this is:
Step 1: Ryan didn't read/see the BIG RED WARNING about moving.
Step 2: Ryan saw the automated e-mail and assumed it was on track for the ~1-3 day fix attempt.
Step 3: Ryan, sues...
Step 4: Ryan, isn't all that sharp.
In the end: Ryan just wastes everyone's time but Alex's (due to YT money, we hope.)
Jaja siempre hay un chileno xD
Maybe Ryan planed this so Alex could make a video about it and make a lot of money or maybe he's just an as**ole (most probably hahaha)
chile el mejor pais de chile
Sionooo?@@mantispidoizquierdista4850
Great court tips. That said I prefer to use a shop that is not constantly in court.
@FJBVoteTRUMP24 Yet you support a president who is always in court. Hypocracy level 10.
Alex you should be a life coach, seriously. You have a great head on your shoulders, and let me tell you, finding people like you today is like finding a needle in a haystack.
No It's not. You just obviously surround yourself with crappy people
^ What he said²
this was a funny video. I appreciate you helping us shops out with your advice. I had a chargeback last month and since then ive doubled my record keeping. as a shop its important to take before and after photos (or videos) and document what you did, so when push comes to shove, you have your stuff straight, and truth will be on your (side). Thanks Alex.
You need signature confirmation of him receiving it. Other wise he will say he never got it and then got back to court
I'm so glad you have been successful in the repair business. I was trained as a component level repair technician by the US Navy back in 1975 and I remain in awe of your skills. But as I have discovered, it's very hard to train others to perform at the same high level. I hardly ever break out a soldering iron any more and I regret I've lost the ability. So you keep on raising your prices and eventually you'll reach an equilibrium where the lower cost devices won't be worth your time.
I was navy micro tech as well. Stuff got way too small. Learned so much.
Well spoken in the matters of business. I hope you can acquire that help in your shop, to take the load off you. Clearly people are realizing you provide a unique repair and sales service, in a world where so many repair shops have long gone in this disposable era. Take care.
How on earth can he justify a $5000 claim on a $200 repair? The Judge shouldn't have even entertained such a claim and dismissed the claim outright for such foolishness.
also, is america this far behind that cheques are still a thing?
I’m so glad to hear you came to Canada 🇨🇦 for the visit. I hope you enjoyed your time here.
The stupid things people go over to sue....over aged children. You did good NorthridgeFix
Spot on with all points. Always have a time-line and document/email trail. BTW, my Samsung Tablet you fixed a few yrs ago is still going strong 💪
@6:24 I feel your pain man. The phone and emails NEVER stop with questions. I get a lot of complaints about not answering the phone but its damn near impossible to answer every call AND get work done when your a small shop with high volume.
There must be a service you can outsource these functions to..
@@benjamink1403 Not really - people want to talk to the man not some service that tell them to wait we will get back to you. All the big companies use them plus auto queues where you have to listen to 10 messages and press the keypad 5 times just to get told to go to the website and you cant talk to a human unless you jump through the hoops. They piss everybody off.
@@benjamink1403then that cost has to be passed on to the customer and the fck ups these outsourced people do will impinge upon your reputation.
Not a straightforward solution/decision.
Man this is so helpful to a person like me that's considering opening up an electronics repair business. Do you still have/need extra help at your shop or is it just you and Big Boss doing the heavy lifting?
Make sure you take a pic of the check!
Your a man of integrity Alex. Can’t make everyone happy. And there are those that just have no morals or ethics
Ryan got $114 but probably spent $500 to file the lawsuit. Ryan ended up in a worse place than when he started. He should have accepted the full refund. What a muppet.
yeah, he thought that he will get $5K, despite Alex emailing him about the refunds, which is a proof he cannot deny. seems moronic, but first: MERICA!!! and second, sometimes ppl do win these cases, due to lack of proof and getting to the "i said - you said" point. but for a bussiness like Alex's, not communicating via email can be a disaster. that's why i try to contact with clients by email as much as possible and not by phone.
Yes got his money back, but lost big time. No working phone, and now will never be able to have anything repaired by Alex again, plus any viewers who run shops will also not want him either.
Alex, you are a man's man brother. You also know the morale of truth; it shall set you free. No need to remember things, act a certain way or even bravado when you have truth and constitution. Truth is so powerful, it even made the Judge's job super easy.
Yup, you can sit all day in court as a business owner. You did right, Alex, and don't you ever feel you have to justify yourself. You are a man that lives with dignity and is no Ryan that can take that away. The truth will set you free, and it always helps to keep a paper trail too....lol
You're a smart guy who fixed things up.
Ryan if you are watching...Next time when a business offers u full refund...TAKE THE FULL REFUND
Lmao
I have been business for 30 years. I fixed the board circuit. I tell people's it will take 3 or 5 weeks. If they cannot wait, tell them to find someone else.
hit the nail on the head.... thanks for all you do !!!
I never got sued. I think it has to do with your line of work. If you buy a 1000$ phone or a 3000$ computer and it breaks just after the warranty is over you are angry about it. Its absolutely unfair that they don’t last longer or get repaired for free. After all, the customer has no control over the hardware. So some take out their anger at you instead of suing Apple or Samsung. Its really a scam by those companies that they don’t stand behind their product.
When did everyone decide to put the dollar sign on the wrong side of the number?
@@bryanb3352 probably he lives in a country where currency sign is written after the number, not before
Regarding the customer asking to be compensated for his phone bill, it seems a bit unlikely that anyone would remain without a phone for months in such situation, given that people usually have old phones lying around at home.
Well done Alex. Lots of hints advice and lessons. Most important is honesty and truthfulness. This is the bedrock of the human character and strength. For business this is a treasure beyond estimation and what the reputation and future rests upon. Wishing you all the best for the future!
Offering 50% on the expedited service instead of a refund at the start started this hopefully lesson learned all the rest was a belligerent customer
And 100% on being dressed correctly for court there's a reason they put convicts in orange they look guilty
Goodluck im sure theres more bs lawsuits in the future
Who else is happy this loser who tried, and FAILED, to sue this honorable man and business... LOST ALL HIS DATA?!!!
🤣🤣🤣
What Ryan did was outright wrong and I'm glad you won the case. BUT I think you should have put on hold the option for expedited service while you were in the process of moving.
Awesome, thanks for the learning.
I love when Alex gets real and how raw he speaks about being a stand up and confident person! It goes to show don't be scared of scammers and people trying to take advantage of businesses
At one time, there were vocational electronics schools that prepared students to work as a repair technician, sadly, many of those jobs and schools have disappeared.
Perhaps you can find an employee at a local community college.
A repair attempt @65$,that's huge amount, in the end no fix
Talking about the adrenaline rush that makes you feel powerful, for some people has the opposite effect. I have felt both ways with an adrenaline rush, so i don't know what makes it one or the other
My idol always watching you from Zambia 🇿🇲
100% , Job well done,
Sadly the law seems to be set up to protect the low lifes in society. And if you think of a business model Lawyers need the riff raff to make money. As you say with people playing games you need to step up, get in their face and never look like a pushover.
For a phone that old, I'd probably just get a new one, not really worth the time and money to try to get it fixed. For one thing that phone would be close to the end of its support cycle for android updates(for Samsung phones.). Another would be the battery capacity, which could drop quite a bit after 2-3 years or so, had an old s10 that had around 60-70% capacity left after two years.
Keep up the good work, NorthRidgeFix, it's USA, everybody can sue everbody else, move to Canada where you paid a visit. Canada is like Norway (where I'm from), no healthinsurance, cheaper everything. With your following you've got no problem making the same in Canada❤️
Never seen any of your work/videos before now, but I'm a tech guy none-the-less, and just watching this video you got another subscriber... Thanks!
Good job. One point of disagreement, if expedited service not complete within agreed amount of time, expedited fee should not be collected. Your intent to follow agreement does not satisfy agreement, whatever your reasons are (moving, vacation, anything not stated in the contract).
wow what a waste of time even after you offered the full refund.
This is why in Finland we have customer protection that's top notch and readily in the law. There are complaint officials etc. who will deal with the minor stuff for free (for both parties) and it's rare that people go to court over minor stuff.
Get something like that in the USA... oh right, you can't because lawyers would be out of a job!
Every industry has it's village idiots. Good on you for taking the higher ground and respecting everyone involved.
Great result... but you could have refunded the FULL expedited service when the customer requested it. Technically he was in his right to ask for the refund as the 30 days had elapsed. Probably would avoided the whole thing.
Customer was aware of the 30 days delay. Expedited is our right and customer agreed to it. That is why he replied on march 31 asking for update and not earlier.
I'm sure he realized there would be a delay and there was that's fine.. but you know... "Customer Service" This could have been an entirely different video maybe showing how you went above and beyond for customers. @@NorthridgeFix
Why is it that honest, ethical, businessperson so rarely get put together in today's world? Where did we go so wrong? Love the teaching video guys!
I thought Alex and north ridge was a good business from all the videos, until I sent in my series x. Lack of communication and good business ethics I’m surprised he hasn’t been sued more by people.
I actually had to threaten him with going to court when he sent me console back without an hdmi port and took my hdmi retimer chip off my console ( a chip he had already replace and I paid parts and labor for. I also waited a month and a half to have it looked at after paying the expedited fee.
You can try to get ahead of the customer by calling him out like you’ve done nothing wrong but I know and others know your TH-cam videos are just smoke for how your business actually runs.
Spot on Alex long time watcher first time poster! this is great advice. No matter what biz you run, some idiot will try to sue you! especially in the US market! and it hurts when you bleed and do everything you can for them! its like a knife in the back! but you do your thing and go to court! and win because you are in the right!
65$ charged for a no fix ? first time i hear any repair shop charging for no fix...
ok , in sweden they would take that at least only to watch at the device and if they repair it 200 more (asus) at least
you obviously lie or you have not got out of your house yet. this has been discussed in the past, various times and by various bussinesses. diagnosing and repearing complicated devices, takes time. alot of time. time is money. and fixing them is often impossible due to parts not being available or not worth the cost. how each bussiness rates their no fix policy depends on various factors, like general volume, cost of living in the area, the ability to absorb those no fix costs etc. bottom line is this: NOTHING is for free especially someone's time.
I love your attitude Alex. There are none more important to me than Faith, Truth & Love. Do all things pleasing to our Lord, & He will give us the desires of our hearts.
i know ive never commented on this channel but every time i see a "we got sued" from you im smiling cause i know its petty and you've already won. good on you sir
Thank you, Alex, for fixing my HDD. Super fast repair.
i realy hate salty people
Documentation was the key. Truth, fairness and confidence layered on top.
How was Ryan not held in contempt for lying to the Judge about not being offered a refund?
Hello my Brother! Am really impressed with the way you explain things. Am learning also here in Zambia, Petauke Town through your Videos .Please keep it up!!!!
I'm definitely one of those people you made mad. Expedited service meant you'd maybe look at it in a month and then after 6 weeks send it back. Cry all you want, the fix was simple. Tell me you wouldn't be able to honor the expedited service at all, don't work on it and send me my check back.
We all know being right and get your right in court are 2 totally different things. Despite you were totally in your right, you swallowed your pride, put the ego aside and offered the guy a full refund! that's just a class act!!!
thank you man for sharing your ideas, and thought process and I hope we can all learn from this. sometimes its just better to call it day, sort it out, take the loss and start fresh tomorrow. what i really hope is that the guy who sued you learned something of this... this was.. well what can i say?
still.. it annoys me the guy gets a full refund. not the money or time you have wasted, but doesn't this create a precedent to always go to small court and ask for full refund? why didn't the judge looked better into your shipment details, communication with client etc etc?
You might need to outsource some of your workloads to a certified and authorized facility.
That stuff doesn't work out very well, certified facilities charge alot and are mediocre at best.
Glad you Won !!! It must be very difficult running a Business without People like Ryan !!! Myself I would bin a faulty Phone and buy a New One !!! Ryan was just trying to pull a Fast One !!!!
I dont know why everybody here is siding with Alex, the obvious truth is that Ryan paid for expedited service but has not been informed about his device's status for almost a month and this procedural error should automatically grant him full refund, doesnt it?
Convenient for you to overlook the 5k demand. Convenient for you to over look the offers in compromise.
@@Look_What_You_Did Yes, that 5k demand was very stupid
I worked in retail for a large US retailer in the 90s and saw stuff like this. A few years later I delivered furniture for a small company and saw a few times customers tried to pull scams on us but they never succeeded. Nowadays the attempts at scams, fraud etc on businesses is way more rampant.
Ryan seemed like a nice guy to start with, especially since he watches the channel.
I kinda feel bad for him, he got screwed in all directions.
Definitely not the right move to sue for $5k though...
American car mechanics used to get 50% labor + 15% parts commission. Not any more, dealerships get sliding labor rates that start at $100/hour and goes up.
You don't have a "No Fix No Pay" only reasonable since it isn't the customer's fault you don't hate the tools/parts/knowledge to fix it.
What a honest guy! It is nice counseiling that you gave for free, nicely done Alex. The power of truth, with class. Nothing is stopping you! Suing you is a very big mistake.
It's hardly surprising you can't get anybody to work for you. I'm affraid you come across as having a very caustic personality. Sorry dude but that's how it looks. Fantastic work and massive knowledge but that abrasive streak you show, well.
You handled this well. Well done. This person has egg all over his face.
Your a good man.. Make a automated Que to give people status and set expectations. Meaning, once you pick up 10 out of a pile, auto send email, letting them know they are now 10th in line.
No truer words have ever been spoken. Dress appropriately, which shows respect for the court, and have your information available to prove your case.
This video explains why I don't want to be in small business. That said, awesome life as well as business advice in the last 4-5 minutes of the video.
Keep up the good work and thx for the Videos. I fix things for friends and family as a hobby. I only use my dental Loupe instead of the microscope and it’s working. Much Love from Syria.
I've been to small claims court 14 times and have never lost. Judges love suits and ties, respect, confidence, paperwork and, an attempt as resolution.
Good show!
Be safe, make sure he signs that he got the check via certified mail.
Your take on the courtroom is 100% aligned with what I learned in collegiate mock trial! Maybe you should go back to school for a law degree man!
If it weren't so damn frivolous, this is grounds for a countersuit...their frivolous bs cost you hours away from your business at $way more than they are claiming.