Bad Customers. Some People Are Unbelievable.
ฝัง
- เผยแพร่เมื่อ 7 ก.พ. 2025
- Hello You Tube, it’s Rob from Maxwells Grass Cutting Services, based in the North East of England.
In this video I want to discuss awful, disrespectful customers, who treat you terribly.
I look forward to reading your comments and feedback.
Thanks for watching. Please like and subscribe.
Remember, when the green gold is growing, keep mowing.
All the best.
Rob.
Thank you for watching and supporting the channel. Please like and subscribe, this allows me to grow and move forward. Your support is appreciated.
Take care.👍
Thank you for watching and supporting the channel. Please like and subscribe, this allows me to grow and move forward. Your support is appreciated.
Take care.👍
Are you posting from the van this Friday 😮
Speaking in there own language whilst your standing there. 100% walk away! No ifs, no buts. Walk!
I might have been tempted to say “Can you please speak English so I can understand what it is you’re saying” 😂
But diversity is our strength! Strength my arse...
@@deersbrook4485 it's not about diversity, race or anything like that. It's just good old fashioned manners for me.
You’re so right Gary. All the best.
Speaking in there own language when they can speak English is very rude and it's obvious they are talking about u and the job.they always want more out of u then what u quoted for I bet they wouldn't do that in there job.people like that aren't worth working for.
After 40 years self employed I can tell you what I’ve learned Rob, if any customer is hard work and I have to justify my professional services, I walk away and get out of there, they don’t deserve a professional end of.🤨☀️🤣👌 keep up the great work Rob all the best to you mate 👊😊👍
Thank you Jim.👍🏻
Great story Rob, it makes you wonder how these people treat others in different aspects of their lives.
You’re so right.
I wouldn’t put up with that too…!! Glad you walked away 👏🏻
You and me both!
I know exactly the type of customers like this. Which is why I won’t even quote
Cheers
Hi John.
I have been watching your videos over the past few months and this has literally been like counselling for me! I would just like to say a big thank you for all your advice help towards running a business. I have been a skilled gardener for over 20 years now and self employed the whole time. For 8 years I have had my own business but always struggled with the money side of gardening. I have been young and stupid, made a few mistakes and even been made a mug of or ripped off at the worst of times which has had a big impact on my confidence. It is very good of you to take the time to share your tips. We charge what we charge because we are running a business/not a charity and shouldn’t be made to feel guilty! Now I won’t take s**t off any customer nor be dictated to. I had a user phone me again this year to cut her hedges (job I never wanted) doubled the price to what it was actually worth and she put the phone down on me, no loss of mine! Winner! 😂 Customers do not own us! Having said that it is nice to be in position to pick and choose and filter out the crap. I can now say 100% of my customers are wonderful.
Thanks again. I will stay tuned to your channel.
All the best! Respect!
Brint
Thank you for all your support.
That's no mate rob😂 well done for walking
Thanks.
Well done Rob, your mate shouldnt have burdened you with them if he knew they were a nightmare!
Cheers
You was right to walk, totally ignorant customers aren't worth your time. 👍
Thank you . 🙏
Nice one Rob the only golden lining is you didn’t get half it sprayed then had that altercation
Spot on.👍🏻
Weldone Rob. Glad you walked away maybe that will reach them not to be rude to people.
Fingers crossed. 🤞
Fair play for walking away .. this why i stopped doing one off jobs . Glad the vans clean now ..lol
Thank you . All the best.
People and human nature never fails to surprise and disappoint. Like you I’m self employed and would walk away from problematic customers like that, it’s good for the soul to do this occasionally to the annoying ones. There are enough good quality customers out there to not worry about the others!
I agree, thank you . 🙏
Thanks for sharing that video I feel better that it’s not just me it happens to
You are so welcome
Great video keep up the good work I look forward to seeing your videos
Thanks, will do!
Hi Rob, I had a similar incident couple of years back parked 200 yards down the road from the customer walked all the way to the house banged on the door young child open. The door slammed in the face heard the wife and has been arguing still didn’t answer the door Gave it a minute or two and then walked when I got down the other end of the road they tried to call me back so I kept walking you done the right thing
I agree with you.👍🏻
I remember doing a Kitchen for a customer which costed £20000 pounds. Her friend also wanted a Kitchen too. But She didn't wanted to pay £20000 for her Kitchen even tho she lived in the same street and had same size Kitchen. She wanted one for £10000. So the kitchen gets delivered and we turned up to do the kitchen and she said "why have i got a different work top too my friend " i said " your friend has a granite work top and that why it cost that much. I did tell this when you loaded the kitchen . Thats why you have a different work top" . She kicked off . We walked off the job before we even started to it
There lot of programmes on tv about bad tradesman. But not enough about bad costumers
You’re so right.
We should have , check a customer. Com
😂
Thanks for keeping things real Rob. It aint all rosy !
Definitely not 👍🏻
You did the right thing by walking away 👍🏻
Thanks
Hi Rob, Thanks for all the videos you make. I'm new to gardening - since June 2023 - and your videos have been invaluable in helping me get started.
I did my PA1 & 6 this year, plus the spraying near water add-on. Cost me £500. All I've done is add a £5 extra to my hourly rate (i know - I should charge per job but am still doing hourly atm). Please can you consider doing a video discussing the PA course? Like why its important/essential to get our "tickets" or not? Plus how much to charge for these specialised courses?
Don't worry if not - I know its still busy :)
Best Regards
Congratulations on starting your own business and being successful.👍🏻
Great video Rob👍
Thank you .
One of the reasons I have just ceased self employment and taken a full time garden job is because of what you said there ‘The public equals problems’ I haven’t got the patience for disrespectful and rude customers. It drives me insane to the point of keeping me awake at night. PS you won’t make that mistake again. I would be furious if I had the herbicide all mixed and in my knapsack sprayer and then to get that crap
ive done the same
Thank you.
Love the stories Rob! Done the right thing as usual, I'd of walked sooner than you😂 we make youtube vids running a garden maintenance business up in Scotland. Keep up the good work!
Thank you and good luck. 🤞
Rob, you did exactly the right thing. Turn on your heals and walk away, leaving them to their domestic dispute.
They now have to find someone else to do the job and the weeds aren’t dying.
Well done mate I would of done exactly the same as you did.
Pity your mate didn’t give you the heads up so you could add extra for the buggerance factor. Their loss. When the green golds growing ….. 👍
Thanks Andy.
Hi Rob you should never take work thats passed on by another Gardener as you found out they were Twats thats why he didnt want to do the job Called passing the Buck. Beware my friend been doing this job 30years and have been burnt too many times Love your channel keep up the good work my friend
He says at 0:50 that the mate doesn't have the licence to use the weedkiller. Still though, bad shout by the mate. The main thing is the 2 lads didn't fall out over a bad referral 👍🏻
He is a good pal.
I’ve been to plenty of quotes where you have to go through the motions knowing you won’t get the job or don’t want it just to look professional. Some of the worst are people with plenty of money asking for you to to charge £27 instead of £30 for a lawn cut or the ones who say I can do the lawn myself or it’s only weeding or it’s only this fucking huge hedge I’ve never done myself it won’t take you that long!. In one ear out the other you choose the jobs no matter what if you’re not happy when you meet them then it’s a case of be polite and get through the now ten minutes of your time that would normally be an hour of walking around with someone you get along with and want as a client.
This was after the quote which took longer than anticipated.
I understand what you’re saying.
Educational for your customer. The hard way!!😂
Thank you
Rob you are a top bloke, you definitely did the right thing there.
Pleased you've let it go over your head and can have a laugh about it 😂
Always.
And also alot of the buggers whont garden make overs for 30 quid unreal
Don’t work for foreigners mate don’t have our principles
Thank you for the advice
Absolutely mad response.
Don't have our principles? Of course I suppose you've never had a bad experience with customers who were "not foreigners". Maybe the customer had had a bad day. Maybe they were struggling to make ends meet and their wife had arranged something he couldn't afford. Maybe like all of us life had kicked him in the balls one too many times and he just didn't know how best to deal with the situation. Maybe it wasn't anything personal to the guy who came to clear the weeds. Maybe people are just people and we all make mistakes, have arguments,get the wrong end of the stick or annoy others. But that's because we are people. Fallable people. All struggling. All trying our best. I'm sure that couple love their children, their parents, their friends. Don't want to be hungry or cold. Try their best, just like you.
Spend time with people who have different backgrounds to you and learn about their lives and you'll find we're all very similar.
I don’t have an issue with any type of individual not matter where they are from.
Only two types of people in my world.
Good and bad.
For the record some of my worst experiences with customers have all been white British 🇬🇧.
@@tsid5870ah here comes the labour voter who still lives with his mummy in a 99% white British quaint village in rural England 😂
Hi Rob, unfortunately some customers are disrespectful and rude. You done the right thing walking away.. Reckon your mate owes you a pint of three
I will tell him. 👍🏻
I know I'll enjoy this one before I even watch it 😂. Cheer Rob, all the best.
Thanks Rob.
Some people have no idea. I'm considering a non refundable deposit for one-offs, and particularly 'emergency' work.
well done for walking, my customers knew not to upset me or they were blackballed
Exactly
I remember working for a gardening firm which looked after a private estate with several families. It was a bit of a nightmare because they were always asking us to do non gardening jobs, like taking away their huge drums of cooking oil. I went self employed not long after & made sure never to take on a similar job.
Very wise
The irony of this situation, is that walking away was actually standing your ground!
Thank you 🙏
I think you did exactly the right thing there Rob. Whatever you did there,you wouldn't of been thanked and may of had trouble with getting paid too. Leave their weeds to grow for another day 😊
Thanks Les.
Some want more than you’ve quoted for. You couldn’t do that if you went to the supermarket and asked for more for the same money.
Some are unbelievable, but great you walked away 👍 I’ve done it and actually enjoyed walking away and smiling to myself, thinking well that’s going to cause some upset when I’ve gone. 😂
Great point
I probably would of said yeah about coming back 7 days later. then claimed their was a language barrier misunderstanding 😂😂 sometimes you need to treat knobs like knobs
👍🏻
You always know when to walk away
I agree, thanks. 🙏
I had the same problem about 6 months and quoted £30 for the job to the wife and I turned up and was asked if I was jet washing the drive etc and would I be physically getting down and taking the weeds out after I explained I wasn’t and I just left myself.
Thank god it’s not just me.
I also don't do many one-offs Rob. I'm lucky to have some amazing regulars that fill the majority of my time. I've had one customer who uses my services once or twice a year. I went on a Sunday, charged £20 for a short visit weeding and pruning. Three months later, I'm still waiting for payment 🤦♂️ god bless the fantastic customers that keep coming back and know how to show respect.
Cash up front for customers that aren’t regulars
Make sure you get it!
@outdoornortheast6819 I've known her most of my life, I thought I could trust her. Never had an issue on previous visits, either.
She might of genuinely forgot, drop her a tx message and if you don’t get paid or a reply just put it down as a loss and don’t do her garden again.
Your right 👍🏻
🤣🤣🤣
I feel your pain
Iv'e been there loads of times where people expect the world for a pittance
It’s challenging 😥
It's a skill dealing with the public, unfortunately the busier you are and the older you become the less tolerant you become, you did the right thing.
Thank you .
You are a good man …meeting people like this….isnt pleasant…you could have given him an additional price for coming back next week to spray again..or if he wanted a freeby you arent available for that..
Thank you . 🙏
@@maxwellsgrasscuttingservices I wish you lived in my area..
Thats what you use a software to send quotes, invoices etc customer accepts and signs the quote they sign agreement so it covers yours and customers back
It covers nothing. Not worth the paper they are written on. People can say I miss understood
Rob
God bless you .
Luckily i only do commercial.
Dont take grief we dont get paid enough 😮
You’re so right.
Rob, I agree with you. I can see why you walked off. I have a short fuse. But my wife (who watched this with me said that you did the wrong thing: she thinks being rude to rude people is unprofessional. She said you should have explained the job is not right for you and that you don't like the domestic dispute and politely left. I can't help but feel she has a point. For both of us!!
Maybe you have a point, but getting drawn in to a domestic isn't going to improve the situation.
I think the old man wanted more for free.
Hi different subject to this video the km 94 multitool attachment hedge trimmer which is best length 50cm or 6ocm ? Thanks great channel 👍
I like the 60cm.
Thanks any reason why you like the 60cm over the 50cm?
It’s in their DNA..
👍🏻
You’ve done exactly the right thing sounds like they don’t want you to understand what they’re saying and get something for nothing
Cheers👍🏻
That’s so annoying Rob, solution mixed, time and fuel wasted. 😡👍
Your right 👍🏻
Its not just the language that stops them being english !!
It’s so easy to be kind.
Some people are just impossible. Like my neighbour who cuts half the top of the hedge, which is only 1 foot wide.lol
Unbelievable
Not just applicable to being self employed, work in retail and you be presented with these types all day every day. I've worked in builders merchants and large paint/decorating stores too and I can confirm that a great deal of tradies can be just as bad my friend. I guess it all comes down to the good old human condition. 😢
Your so right.👍🏻
This falls under the awful saying " you don't ask you you don't get" type of BS . I hate that. It's incredibly disrespectful.
Thanks John.
That’s why the Reform Party are winning votes.
It’s time we stand up as fair British people, not engage in the virtue signalling shite and stand firm.
Can’t argue with that.
Having been stung by so many people over the last 40 years I no longer work for new clients. I was told by everyone when I arrived in London a quarter of a century ago not to engage with south Asians professionally and I can assure you that was the best advice I was ever given. They simply don’t value anything and most live on tick.
Thank you David. All the best.
How about this - I turned up for the job, me and my sidekick, having already agreed a price. Lawnmowers good to go, strimmers locked and loaded, leaf blower raring to go - and she comes to the door and says, ''i've had a think and it's too much for me to pay''. Bearing in mind this was a full mornings work. Not only did I not get paid for that mornings work, I also lost money in that I had to pay my pal. Then there was a fencing job we were scheduled to do. Bought all the materials et al, and the day before I am due to start I received a phonecall from the grandson, telling me he's going to do it instead. Honestly I could go on, but it's Friday and I am going to have a lie down :-)
@@Mark-gp4yn have a few 🍻🍻🍻🍻🍻
Some people are unbelievable.
They will always try to get more than whats ment to be done.
😂
Im a mobile pressure washer engineer and i can relate to this.. 99 percent of the customers are decent people but that 1 percent i meet are bloody horrible. But its that 1 percent that seems to stick in your head... Im still thinking about a horrible sarcastic farmer from yesterday...
Thanks for sharing your experience.
What do you think of Gallup weedkiller rob or you have any ideas
It’s ok. Round up pro performance is better.👍🏻
We got asked to quote for garden maintenance so called in when in the area to look. Housekeeper answered but wouldn't allow us access to the rear to look at the garden. Instead she called the home owner who i talked to. She said she wanted a family member there and can we call back later when the son home? I said we are here now we just want to look then can send you a quote. No. Ok i said, gave the phone back to the cleaner and walked away. If it's that hard to quote then the customer going to be a nightmare so I'd rather not have them.
You’re spot on . All the best.
Its not things in life that let you down. It's people that let you down.
Wise words. Thanks you.
@@maxwellsgrasscuttingservices Foreigners understand English when they want to but when they don't they use the language barrier as a way to play the dumb card.
The customer is always right Rob..........😉
Cheers.
At least you can laugh at life, Rob, that's the way to go! Your story sounds like my entire last few weeks! I've dropped two 'ex' customers this week because they treated me like a slave/servant and I got great satisfaction telling them where to go. And I got a £1000 fine from the council enforcement officers for putting some 'commercial waste' in a 'general waste' bin. But hey! Life goes on...
Sorry to hear that.
Wouldn’t waste my time on these types
Cheers
Think u being politically correct there Rob, well done mate.
Trying my best.👍🏻
I quadruple the price of the quote and ask for 25% non refundable deposit upfront and no free warranty too. Normally shuts them time wasters up😂 got we've got a three month waiting list as well
Brilliant.
Doing favours for pals never end well.
Correct 👍🏻
With soil pollution being at a critical level she should be finding a better way
I disagree. The uk are responsible for one percent of the world’s pollution.
Think about it. With America and china doing what they do. Why should we starve.
@@maxwellsgrasscuttingservices why should we starve? was she growing crops in this driveway? or was she lazily using chemical (as opposed to mechanical) means??
Also, you say you already mixed the weedkiller up, then left the job cos a man and woman were having a domestic?? i thought it was expensive stuff?? didn't it cost you money to dispose of properly etc....?
I call them Columbo clients because they always want one more thing.😂
Brilliant 🤩
I bet she made his life hell for the next month! 😂 And I can assure you he will try to do it himself, thinking he is clever and trying to prove to his wife how good he is. 😂
I would like to see that.
Walked from quite a few, haggle over price, don't come this week its too wet, etc. Its a business, bugger it, get someone else.
I agree Derek. Replace with better. All the best.
I think you should change your thumbnail picture it looks a bit like a HMP Mugshot 😮 no offence 🤠🍻
Thanks for the advice.👍🏻
Bit rude. That’s his happy face 😂
Thats where deposits are required , Any new customers or one offs must pay me 50 per cent first in my account
A great plan
I never do jobs for that ilk anymore. Had an almost identical experience a couple of years ago. Stick good old British people with British values - less risk 😂
Thank you. 🙏
sound like time wasters 😢😊
I don’t know. If it was all mixed and ready to go I might have given her a last chance but insist on money up front
I chose not to. 👍🏻
Highly disrespectful to have a conversation in their own language that you weren't party to.
Thank you . 🙏
Well done rob, pathetic ain’t it.
Thank you Paul.
I’d of tipped the sprayer over the lawn free of charge 😂
😂
Never trust a you know what 😮
Thank you 🙏
What did you do with the weed killing mix Rob?
I used it on another job. Nothing goes to waste.
Ah okay Rob nice one have a fantastic weekend and take good care of yourselves won't you buddy
You could have used it on my drive
Usual suspects, don’t even quote based on previous experiences, sorry but I have my reasons
👍🏻
Try being a landscaper allways amazing on quote day soon as you start some of em take off the mask
Made me smile. I agree with you.
No speaky English unless they have too ! Just dont work for them simple 😮
Thanks Scott
Best thing you done was walk away. Imagine if you had done it and they refused to pay...
Exactly 👍🏻
if your friend decided to take the job on himself without holding the licenses you hold what would be the consequences of him doing so?
I am not sure. Sorry.
You had a lucky escape , if you had done the work you probably would not have got paid !! as soon as you hear the accent just think --- hassle !!! just say you are too busy ! and walk away
Great advice.
Don't stand for any shit from bullsy awkward customers there loss not yours
top man 🫡
Cheers Tomas.
Height of ignorance mate especially when you're trying to help out.
Thank you.
could of been worse. do the whole job, and not get paid. all part of modern britain . ive had plenty of similar. most are ex customers
Cheers.
so ruddy rude man and ignorant I’ve been there
Cheers
under a circumstance like that Could you maybe have given them a price for a follow up visit to retreat stubborn weeds and clear away the dead weeds and then let them decide whether they wanted to pay for that?
Don’t sympathise with the customer, they wanted it doing for nowt. Rob did the only thing to do and that was walk away.
They wanted more for free. Simple.
Exactly
Hamilton acci's
Not sure what that means.
🇮🇳😂