Just got this comment but it’s not showing up for some reason. @Caravanningwiththehoopers Need to make a slight correction not that it’s a big deal, it wasn’t the CEO who invited us, it was Rachel Moncrieff another member of their management who invited and entertained us around the factory, did meet a few others as well but didn’t get to meet the CEO who is called Chris Short, he took over in 2022 You can read about their new pdi building below, it is a completely new building separate from the factory floor and yes every single caravan now goes through the PDI building www.linkedin.com/pulse/erwin-hymer-group-unveils-state-of-the-art-pdi- www.outandaboutlive.co.uk/caravans/news/erwin-hymer-group-opens-pre-delivery-inspection-centre
I did notice after I uploaded it, but my tea was ready.. checkout the article which was spot on, but I missed it, having said that, I probably wasn’t looking for it at the time, and judging by the comments neither were many others. Hopefully in my little way this video might install some confidence In a few people for next year.
Fantastic to see that every van goes through a PDI , just as every car does. This surely will make a difference, and the other manufacturers should follow this essential practice. It will save them money in the end, and improve sales.
Very informative Darren. As a qualified and experienced ISO quality management auditor, I can guarantee you that implementing a good quality control system is significantly cheaper than not doing so. My own van was bought brand new less than a year ago, it is a gorgeous thing to look at and very well equipped. Stand back and look at it and you think wow, it's a beauty. But get up close and you'll soon be asking, who the hell built this! So far I have submitted 12 warranty claims and repaired a few other minor things myself. That's 12 times I've had to take my van to my approved workshop, 12 things he had to correct that should have been picked up before leaving the factory, 12 days I could have been away enjoying the van rather than having it fixed. Yes things do go wrong occasionally, even with a QMS in place but the real measure of an organisation is not only in preventing customer dissatisfaction but minimising it when things do happen. When you shrug off a problem reported to you, you also shrug off that person as a customer. Believe me, I am not making an idle threat when I say I will not be buying the same brand when I change in the next year or so.
Wow, I thought selling to a carpenter was tough, but a quality management auditor, that’s a different level. Just goes to show how important it is. Could the issue have been preventable, some just aren’t and are part of it being a hand built product. Also what Emma’s the process like getting things sorted?
@@man52307 I don't want to get drawn into something without knowing all the facts, but there is a clause in ISO 9001 where you define the 'scope' of your certification. I'm certainly not saying this is the case here, but a manufacturer can obtain and boast ISO certification based wholly on their office or warehouse activities with no attention given to the manufacturing part of the business. Our UK manufacturers may well have such a system in place, all i'm saying is - if they do, they do not appear to be very focused on the clauses relating to customer satisfaction and continual improvement. Please note, i'm not specifically referring to Elddis here but to caravan manufacturers in general. Ultimately, I want to see them all succeed.
Good and welcome update. Heard that the Elddis 2025 range will have no internal wallboard tape. That ‘may’ suggest a construction change to perhaps pre printed and balanced GRP inner walls (similar to Swift?). It will be interesting to dig more on this point. It’s always been a bugbear of mine seeing a 50k van interior walls with curling wallboard tape. And that would leave Coachman as the last remaining manufacturer that uses tape!
Hi Darren, I feel that a 10 year warranty on the front & rear panels should be standard. My van has just passed 6 years old. At present I have no intention of changing it. Great video pleased Elddis seem to be moving in the right direction. If they get this right they could become market leaders. Thanks Phil.🙂👍
Definitely on both points, I suspect we will all be keeping an eye on it, they need to ditch the wall board tape as well while they’re looking at things.
We had an Elddis here in OZ, it had a cracked rear panel and soft floor, we have a 2016 Swift explorer 654 now, it's been an excellent trouble free van.
Caravans are nothing like cars re production so not comparable. It’s also a desperate measure to get anyone to look at the cars to try and sell them where have no interest in them as they try to build customer interest and sell higher numbers of what have - which is what Kia Hyundai did but they have hugely pushed on from that with their design and engineering not staying as cheaper poor quality cars though they are now recalling 1 million EV’s plus have huge engines problem replacing 100’s of 1000’s of them in America but trying to avoid doing this in Europe!
I think it builds trust definitely. But they have to make sure the product can sustain a longer warranty or it could give them trouble further down the line.
Great article 1/2. We own an Elddis Affinity 530/2013 model. I rang Elddis to find out its nose weight and the lady that answered the phone couldn't tell me or fond out what it is. I found this strange. I told her that we had been towing it around for 5yrs but now that I have made aware that there is a nose weight (100kg I am led to beleave) I want to make sure that my towbar is up to it. The dealer never told us this. We thought you just hitch it up and off you go. Elddis told me that I should ask my dealer, but can we trust a dealer. All they want to do is sell a van. I then said to this Elddis lady, you build them and you tell us what weight they are but I can't find a nose weight anywhere. The last thing I need is to have an accident and been told that I shouldn't be towing that trailer. A friend of mine sent me an article on this, I will add it here after this.
@@Adrian14mz no manufacturer will publish nose weights as they change as soon as you put gas bottles in the front. Aim for around 75kgs and you’ll be okay, most vehicles state this as a limit.
I've got an 11 year old sprite quattro... Swift.. After 18 months the front panel cracked with a creep originating from the awning rail... Swift refused to pay for it.. So I drilled at the end of the crack which was about an inch and a half... Then V Out the crack... Filled the hole I drilled with epoxy resin.. Then mixed up gel coat and finished by re sealing the awning rail with sika.... I regularly check on the repair and it's fine... As I do yearly maintenance on the awning rails and also the tape joint on the roof... Basically it's about keeping on top of any issues early doors
Hello, interested to read that you do yearly maintenance on the awning rails, as a new owner can you share what it is that you do for them please? Thank you!
@@NickByne-f2h I go round the awning rail looking for really fine gaps and then lay masking tape and then fill with sikaflex 512. Also along the top front and rear panel and the tape that joints.. Keep an eye on it for cracking and replace as required..never use a jet wash on the awning rails.. Just wash. Also keep an eye on window rubbers that aren't perishing. The awning rails... If kept on top of will be fine
@@danmiddlehurst6462 Thanks very much, I've read and watched many articles and videos but tis is only the second reference to this, I will certainly make a point of checking these areas.
I’ve still got a warranty claim pending from the beginning of the year when my caravan was serviced with 40% damp readings so I doubt very much that things have changed on the warranty front.
It’ll be interesting to see how you get on, like I said proof is in the pudding, but if a dealership is involved obviously that complicates things a bit.
I bought a Elddis Chatsworth 860 Glossop dealer special in September for £35k it has a leaking roof light and a creaking floor. I have just watched your video and I am gob smacked I thought I had a 10 year body warranty. Feel terrible about this now it was for my grand children to enjoy holidays with us.
Great video as usual even with the voice and mouth movements not syncing for some of it. We have a 2006 Sterling Eccles Emerald and its been great. Small issue of a leak in the toilet roof vent but i sorted that. Simple electrics easily fixed if need be, no electronic rubbish. Good old blown air central heating that works almost instantly and can blow cool air in the summer, An Electrolux fridge that can still cool my beer and keep my English sausages frozen in the heat of a Lake Garda Summer without the need of silly vent fans. Its what caravaning is all about.Simplicity. 2800 miles in the summer touring Europe for 5 weeks and no problems,and we do it every year.
Having had 2 Elddis products both using the SoLiD build system both products were poor quality and suffered damp issues The second only lasted 6 days before I rejected it under the consumer rights act.
great content again,.i commented on A Js recent vlog about the longer drawbar on the new elldis. got to be the german influence. more of it for me and elldis will be the market leader in this country. great theory on caravan size causing problems. but LMC and the likes dont see as many problems. but the sealant they use is BLACK like tar. i would love to know if its nothing like the stuff our manufacturers use cos it defo dont put me off em. i love em
@@paulbower5274 we have had to remove awning rails of Adria caravans which use the same stuff, it’s is unbelievablely sticky, I don’t know what it is, but it could be the key to why they still use a wooden frame.
If companies pre drilled pilot holes it would help... They take a shoddy approach to using air tools and just gunning screws in through GRP.. basically lazy
Im afraid Elddis have burnt their bridges with me regarding rear panels cracking after 3yrs and basically throwing us under the wheels. I would never purchase another van of this company infact i dont think id purchase another british caravan again.
Elddis may have been letting people down but if the new CEO is pushing for better quality control then that surely is a sign they are acknowledging their problems and working to solve them. I hope for the sake of the industry and all the workers at Elddis people continue to buy their products and then Elddis continue to improve to justify their customers trust. If another manufacturer fails we surely would see stagnation in innovation which would be a shame.
I'm sited next to a dethliss camper and the quality of this caravan stand's out a mile, panel fit and no unsightly sealant on show , and these are under the hymer group.
Absolutely Elddis need to give a 10 year warranty on a vital part of the caravan i.e. the panels. It is a disgrace. Then Elddis needs to URGENTLY sort out the legal cases that are currently going through the UK law courts at the moment. For a fact, I know the're cases of Elddis caravans with cracked rear/front panels after 350 miles & after only 2yrs 7 months going through the UK Legal Court System. For heaven's sake Elddis needs to get a grip.
I’ve looked at the new Elddis 2025 on line, and I really do like the style, but as you say, have I the confidence to actually buy one yet. And that’s a pity, if they have upped their game.
@@alexrankin2235 it is frustrating, I’d love to go up there and see so I could tell you. Out of interest, at what point and why did you have reservations in buying one?
@@atlanticcaravansUKwe bought on layout in the end Darren, so a fixed bunk five berth at the beginning of this year. Reading information on forums is good, but often we only hear of the bad (understandable, as those who are happy usually don’t bother posting) not the good. However, I’ve read too much bad at the moment concerning Elddis to consider one at the moment. But I’ll certainly be keeping an eye on your site, as well as others in the future, as I really do like the Elddis design and styling.
My story is with motorhome I bought new in 2021. I had a jab check done in 2022 without any problems however in the 2023 hab check there was damp found in the walls behind each wheel. Probably spray going up where is hadn’t been properly sealed. A warranty claim was made to the dealer who took it in for their own inspection. They found the same thing and raised the claim. Then it all problems started. They apparently ordered a repair kit and we had to wait till that came and book it in again. After a few weeks they said they h were still waiting for parts. I took it on myself to contact the factory in Consett who advised the parts were with the dealer, gave a date and who signed for the delivery. The dealer still denied they had them. After a little too and frowning the factory arranged collection of our motorhome and they have it at the factory. They have been keeping me informed on what’s happening. They have totally rebuilt the motorhome using their new panel system. I have been told it will go through their new quality assurance system to ensure it is in an as new condition. They have also installed 5G WiFi and an external awning (probably as a sweetener) and I should have it back in the next week or so. My experience since dealing with them has been as I would expect but the dealer was atrocious. They lied and put off things rather than work for the customer. I would buy another Elddis but not from this particular dealer. Fingers crossed it is all good on its return and my confidence grows again.
That’s good, it’s starting to feel like my thoughts on Elddis are old hat, have they sorted things out? Certainly sounds promising.. can’t help with the dealer I’m afraid.
Hi Darren, my caravan is just coming upto 8 years old and I have had it from new. My back panel cracked within the 3 year time frame and Elddis said it was not covered by the warranty, because of this and other issues this is my first and last Elddis.
@@keithfry9620 yes, this is the issue, was it worth saving the money in not doing the warranty, and loosing you as a customer and just as importantly an advocate for their brand, certainly not! Just does not make sense. What would they have to do to gain your repeat custom, it’s the likes of you they need to be talking to..
@@atlanticcaravansUK Hi Darren,you are right with your comments. The saving grace for Elddis was the dealer S,J, Harper at Elgin, because of Dougie doing the repairs I have kept the van rather than moving the problem on. Unfortunately for Elddis they are no longer a Elddis dealer, they have lost a good agent.
Vehicles 4 leisure folded an Eldiss dealership. They have had a stand at the NEC. The main creditor was Eldiss all the documents are on the Companies House website. Those vehicles need selling someone is going to get a bargain.
I have a 2022 compass Camino . It definitely didn’t go through pdi. Worst caravan I have bought. Warranty what is that ? Not covered! Hymer group not our problem it’s over a year old .
I know of no other Manufacturer in the world that would dream of shipping the product without proper QC checks. Any company not following these basic manufacturing principles is frankly suicidal. Added the general poor manufacturing quality across the industry as a whole makes this either a conceited or an arrogant viewpoint towards the end user and obviously dealers who are lumbered with the warranty work.
Hymer only check 1 in 6 in Germany, most manufacturers didn't check every van this is definitely changing, Swift in particular check every van now. Wildax that we sell check every van, presumably in the dark lol
Although not without their issues, This is totally misinformed from the OP. They always had a PDI unit/tent and checked 100% of vans ahead of dispatch out the back gate as well as end of line checks. They had an internal quality department focusing on production quality and goods in. They have since invested heavily in this unit and have brought in many changes in the body shape that are presumably to alleviate any pinch/movment points that may have previously been causing the cracking.
🤔 When you have zero quality control as you say it’s not a big step forward to now put a quality control department in place that is testing - that is the minimum that any half decent business should have had in place years ago!
Still not inspired by this news. You can't test quality in - it has to be a controlled process of quality assurance throughout - all the way from good engineering design, procurement of good materials in an efficient way, training of staff and attention to detail during construction. The whole thing from design to manufacture needs a quality assurance programme. That's expensive to begin with, but pays off in the long run. It would be interesting to know some detail on Elddis's change of heart thinking. And it wasn't just their big vans. The Xplore 304 was a beautifully laid out lightweight small family van. The front leaked around the window, the roof leaked around the roof lights, the gutters leaked into the van at the back and the back panel leaked. The 2018 models even had a battery meter held up by sellotape. (ask me how I know!) The lovely layout and high spec cooker with microwave was completely wasted. Such a pity. And the 12 month panel guarantee was laughable. I think the goods were not fit for purpose and people didn't realise that they had some comeback under the Consumer Rights Act. Otherwise the expense of putting everything right was down to the customer. Word about the quality issues spread fast and Elddis really shot themselves in the foot. It will be very difficult for them to come back from that.
@@atlanticcaravansUK Thanks Darren. I enjoy your vlogs. You really are a great advocate for all caravan buyers, portraying the state of the industry as it is, warts and all. As a dealer, you hopefully have some influence to change things for the better. Well done!
Somewhat ill-informed in places, can’t even name the not-so-new CEO and which a quick Look online would have showed the OP. Although not without their issues, just like any caravan manufacturer, Elddis have always had a PDI unit/tent and checked 100% of vans ahead of dispatch out the back gate as well as end of line checks by heads of production and designated inspectors. They have an internal quality department focusing on production quality and goods in/supplier quality. They have invested heavily in the new unit as well as introducing changes in the body shapes which are presumably to alleviate any pinch/movement points that may have previously been causing the cracking on the more square looking designs. Will be a real shame if Elddis go under, the loans owing are sizeable but they have only tried to improve things having first ushered out a lot of the old senior leadership.
Just got this comment but it’s not showing up for some reason.
@Caravanningwiththehoopers
Need to make a slight correction not that it’s a big deal, it wasn’t the CEO who invited us, it was Rachel Moncrieff another member of their management who invited and entertained us around the factory, did meet a few others as well but didn’t get to meet the CEO who is called Chris Short, he took over in 2022 You can read about their new pdi building below, it is a completely new building separate from the factory floor and yes every single caravan now goes through the PDI building www.linkedin.com/pulse/erwin-hymer-group-unveils-state-of-the-art-pdi- www.outandaboutlive.co.uk/caravans/news/erwin-hymer-group-opens-pre-delivery-inspection-centre
I did notice after I uploaded it, but my tea was ready.. checkout the article which was spot on, but I missed it, having said that, I probably wasn’t looking for it at the time, and judging by the comments neither were many others. Hopefully in my little way this video might install some confidence In a few people for next year.
@@atlanticcaravansUK You might want to pin this comment so that it appears at the top of the comments.
Fantastic to see that every van goes through a PDI , just as every car does. This surely will make a difference, and the other manufacturers should follow this essential practice. It will save them money in the end, and improve sales.
Very informative Darren. As a qualified and experienced ISO quality management auditor, I can guarantee you that implementing a good quality control system is significantly cheaper than not doing so. My own van was bought brand new less than a year ago, it is a gorgeous thing to look at and very well equipped. Stand back and look at it and you think wow, it's a beauty. But get up close and you'll soon be asking, who the hell built this! So far I have submitted 12 warranty claims and repaired a few other minor things myself. That's 12 times I've had to take my van to my approved workshop, 12 things he had to correct that should have been picked up before leaving the factory, 12 days I could have been away enjoying the van rather than having it fixed. Yes things do go wrong occasionally, even with a QMS in place but the real measure of an organisation is not only in preventing customer dissatisfaction but minimising it when things do happen. When you shrug off a problem reported to you, you also shrug off that person as a customer. Believe me, I am not making an idle threat when I say I will not be buying the same brand when I change in the next year or so.
Wow, I thought selling to a carpenter was tough, but a quality management auditor, that’s a different level. Just goes to show how important it is. Could the issue have been preventable, some just aren’t and are part of it being a hand built product. Also what Emma’s the process like getting things sorted?
They hold ISO9001 so pretty sure they’ll have quality procedures in place
@@man52307 I don't want to get drawn into something without knowing all the facts, but there is a clause in ISO 9001 where you define the 'scope' of your certification. I'm certainly not saying this is the case here, but a manufacturer can obtain and boast ISO certification based wholly on their office or warehouse activities with no attention given to the manufacturing part of the business. Our UK manufacturers may well have such a system in place, all i'm saying is - if they do, they do not appear to be very focused on the clauses relating to customer satisfaction and continual improvement. Please note, i'm not specifically referring to Elddis here but to caravan manufacturers in general. Ultimately, I want to see them all succeed.
Good and welcome update. Heard that the Elddis 2025 range will have no internal wallboard tape. That ‘may’ suggest a construction change to perhaps pre printed and balanced GRP inner walls (similar to Swift?). It will be interesting to dig more on this point. It’s always been a bugbear of mine seeing a 50k van interior walls with curling wallboard tape. And that would leave Coachman as the last remaining manufacturer that uses tape!
As last, definitely a good move that..
Hi Darren, I feel that a 10 year warranty on the front & rear panels should be standard. My van has just passed 6 years old. At present I have no intention of changing it. Great video pleased Elddis seem to be moving in the right direction. If they get this right they could become market leaders. Thanks Phil.🙂👍
Definitely on both points, I suspect we will all be keeping an eye on it, they need to ditch the wall board tape as well while they’re looking at things.
The reason they give only a 12 month warranty on the panels is that they don't expect them to last very long!
Yes, not a good advert for the rest of the product, sounds like things are changing though.
We had an Elddis here in OZ, it had a cracked rear panel and soft floor, we have a 2016 Swift explorer 654 now, it's been an excellent trouble free van.
One of the reasons I purchased our tow car, a Ssangyong Rexton, is that it has a 7 year 150,000 mile warranty. It gave me confidence in the brand.
Caravans are nothing like cars re production so not comparable. It’s also a desperate measure to get anyone to look at the cars to try and sell them where have no interest in them as they try to build customer interest and sell higher numbers of what have - which is what Kia Hyundai did but they have hugely pushed on from that with their design and engineering not staying as cheaper poor quality cars though they are now recalling 1 million EV’s plus have huge engines problem replacing 100’s of 1000’s of them in America but trying to avoid doing this in Europe!
I think it builds trust definitely. But they have to make sure the product can sustain a longer warranty or it could give them trouble further down the line.
Great article 1/2.
We own an Elddis Affinity 530/2013 model. I rang Elddis to find out its nose weight and the lady that answered the phone couldn't tell me or fond out what it is.
I found this strange.
I told her that we had been towing it around for 5yrs but now that I have made aware that there is a nose weight (100kg I am led to beleave) I want to make sure that my towbar is up to it. The dealer never told us this. We thought you just hitch it up and off you go.
Elddis told me that I should ask my dealer, but can we trust a dealer. All they want to do is sell a van.
I then said to this Elddis lady, you build them and you tell us what weight they are but I can't find a nose weight anywhere. The last thing I need is to have an accident and been told that I shouldn't be towing that trailer.
A friend of mine sent me an article on this, I will add it here after this.
@@Adrian14mz no manufacturer will publish nose weights as they change as soon as you put gas bottles in the front. Aim for around 75kgs and you’ll be okay, most vehicles state this as a limit.
I've got an 11 year old sprite quattro... Swift.. After 18 months the front panel cracked with a creep originating from the awning rail... Swift refused to pay for it.. So I drilled at the end of the crack which was about an inch and a half... Then V Out the crack... Filled the hole I drilled with epoxy resin.. Then mixed up gel coat and finished by re sealing the awning rail with sika.... I regularly check on the repair and it's fine... As I do yearly maintenance on the awning rails and also the tape joint on the roof... Basically it's about keeping on top of any issues early doors
Hello, interested to read that you do yearly maintenance on the awning rails, as a new owner can you share what it is that you do for them please? Thank you!
@@NickByne-f2h I go round the awning rail looking for really fine gaps and then lay masking tape and then fill with sikaflex 512. Also along the top front and rear panel and the tape that joints.. Keep an eye on it for cracking and replace as required..never use a jet wash on the awning rails.. Just wash. Also keep an eye on window rubbers that aren't perishing. The awning rails... If kept on top of will be fine
@@danmiddlehurst6462 Thanks very much, I've read and watched many articles and videos but tis is only the second reference to this, I will certainly make a point of checking these areas.
Great update , glad they looking at things
Yes, definitely a good move by the sound of it.
Darren I’ve got a buccaneer 2021 with awning light leaking water where do you get parts for them really struggling
Hi, is it the light you are after, or stuff to fix the leak?
I’ve still got a warranty claim pending from the beginning of the year when my caravan was serviced with 40% damp readings so I doubt very much that things have changed on the warranty front.
It’ll be interesting to see how you get on, like I said proof is in the pudding, but if a dealership is involved obviously that complicates things a bit.
I bought a Elddis Chatsworth 860 Glossop dealer special in September for £35k it has a leaking roof light and a creaking floor. I have just watched your video and I am gob smacked I thought I had a 10 year body warranty. Feel terrible about this now it was for my grand children to enjoy holidays with us.
Great video as usual even with the voice and mouth movements not syncing for some of it. We have a 2006 Sterling Eccles Emerald and its been great. Small issue of a leak in the toilet roof vent but i sorted that. Simple electrics easily fixed if need be, no electronic rubbish. Good old blown air central heating that works almost instantly and can blow cool air in the summer, An Electrolux fridge that can still cool my beer and keep my English sausages frozen in the heat of a Lake Garda Summer without the need of silly vent fans. Its what caravaning is all about.Simplicity. 2800 miles in the summer touring Europe for 5 weeks and no problems,and we do it every year.
Yes, I did see the dicky lip sync, don’t quite know what happened there, sorry about that..
For me, and my wife, we think 10 years from new is the ideal time for us.
Having had 2 Elddis products both using the SoLiD build system both products were poor quality and suffered damp issues
The second only lasted 6 days before I rejected it under the consumer rights act.
Oh, the second one leaked that quickly, that’s not good.
@@atlanticcaravansUK Yes I purchased it in November 2015 so I ended up being the first person in the country to one.
@@charlesmills4339. Not a great start.
great content again,.i commented on A Js recent vlog about the longer drawbar on the new elldis. got to be the german influence. more of it for me and elldis will be the market leader in this country. great theory on caravan size causing problems. but LMC and the likes dont see as many problems. but the sealant they use is BLACK like tar. i would love to know if its nothing like the stuff our manufacturers use cos it defo dont put me off em. i love em
@@paulbower5274 we have had to remove awning rails of Adria caravans which use the same stuff, it’s is unbelievablely sticky, I don’t know what it is, but it could be the key to why they still use a wooden frame.
@@atlanticcaravansUK being in the trade i thought u would have to the use the same stuff to do repaires
If companies pre drilled pilot holes it would help... They take a shoddy approach to using air tools and just gunning screws in through GRP.. basically lazy
Definitely, we see screws reamed in fairly often when we take the things apart.
Im afraid Elddis have burnt their bridges with me regarding rear panels cracking after 3yrs and basically throwing us under the wheels. I would never purchase another van of this company infact i dont think id purchase another british caravan again.
The Erwin-Hymer Group is part of Thor Industries which also owns Airstream in the USA.
Yes, some of the comments said they don’t have the best reputation for customer service in the US either..
Elddis may have been letting people down but if the new CEO is pushing for better quality control then that surely is a sign they are acknowledging their problems and working to solve them. I hope for the sake of the industry and all the workers at Elddis people continue to buy their products and then Elddis continue to improve to justify their customers trust. If another manufacturer fails we surely would see stagnation in innovation which would be a shame.
Yes, definitely sounds like they’re going in the right direction.
I'm sited next to a dethliss camper and the quality of this caravan stand's out a mile, panel fit and no unsightly sealant on show , and these are under the hymer group.
Definitely, the knowledge is in the group, just need to utilise it.
Absolutely Elddis need to give a 10 year warranty on a vital part of the caravan i.e. the panels. It is a disgrace. Then Elddis needs to URGENTLY sort out the legal cases that are currently going through the UK law courts at the moment. For a fact, I know the're cases of Elddis caravans with cracked rear/front panels after 350 miles & after only 2yrs 7 months going through the UK Legal Court System. For heaven's sake Elddis needs to get a grip.
@@estud4749 oh, I didn’t know it was that bad!
@@atlanticcaravansUK Yes, it is that bad.... shocking I know. The Expert Reports on these caravans are damning - rightly so in my view.
I’ve looked at the new Elddis 2025 on line, and I really do like the style, but as you say, have I the confidence to actually buy one yet. And that’s a pity, if they have upped their game.
@@alexrankin2235 it is frustrating, I’d love to go up there and see so I could tell you. Out of interest, at what point and why did you have reservations in buying one?
@@atlanticcaravansUKwe bought on layout in the end Darren, so a fixed bunk five berth at the beginning of this year. Reading information on forums is good, but often we only hear of the bad (understandable, as those who are happy usually don’t bother posting) not the good. However, I’ve read too much bad at the moment concerning Elddis to consider one at the moment. But I’ll certainly be keeping an eye on your site, as well as others in the future, as I really do like the Elddis design and styling.
My story is with motorhome I bought new in 2021. I had a jab check done in 2022 without any problems however in the 2023 hab check there was damp found in the walls behind each wheel. Probably spray going up where is hadn’t been properly sealed. A warranty claim was made to the dealer who took it in for their own inspection. They found the same thing and raised the claim. Then it all problems started. They apparently ordered a repair kit and we had to wait till that came and book it in again. After a few weeks they said they h were still waiting for parts. I took it on myself to contact the factory in Consett who advised the parts were with the dealer, gave a date and who signed for the delivery. The dealer still denied they had them. After a little too and frowning the factory arranged collection of our motorhome and they have it at the factory. They have been keeping me informed on what’s happening. They have totally rebuilt the motorhome using their new panel system. I have been told it will go through their new quality assurance system to ensure it is in an as new condition. They have also installed 5G WiFi and an external awning (probably as a sweetener) and I should have it back in the next week or so. My experience since dealing with them has been as I would expect but the dealer was atrocious. They lied and put off things rather than work for the customer. I would buy another Elddis but not from this particular dealer. Fingers crossed it is all good on its return and my confidence grows again.
That’s good, it’s starting to feel like my thoughts on Elddis are old hat, have they sorted things out? Certainly sounds promising.. can’t help with the dealer I’m afraid.
Hi Darren, my caravan is just coming upto 8 years old and I have had it from new. My back panel cracked within the 3 year time frame and Elddis said it was not covered by the warranty, because of this and other issues this is my first and last Elddis.
@@keithfry9620 yes, this is the issue, was it worth saving the money in not doing the warranty, and loosing you as a customer and just as importantly an advocate for their brand, certainly not! Just does not make sense. What would they have to do to gain your repeat custom, it’s the likes of you they need to be talking to..
@@atlanticcaravansUK Hi Darren,you are right with your comments. The saving grace for Elddis was the dealer S,J, Harper at Elgin, because of Dougie doing the repairs I have kept the van rather than moving the problem on. Unfortunately for Elddis they are no longer a Elddis dealer, they have lost a good agent.
Vehicles 4 leisure folded an Eldiss dealership. They have had a stand at the NEC. The main creditor was Eldiss all the documents are on the Companies House website. Those vehicles need selling someone is going to get a bargain.
That’s a shame, think there might be a few more casualties.
I have a 2022 compass Camino . It definitely didn’t go through pdi. Worst caravan I have bought. Warranty what is that ? Not covered! Hymer group not our problem it’s over a year old .
@@simonhutton4106 shocking, definitely not a recipe for staying around..
I know of no other Manufacturer in the world that would dream of shipping the product without proper QC checks.
Any company not following these basic manufacturing principles is frankly suicidal.
Added the general poor manufacturing quality across the industry as a whole makes this either a conceited or an arrogant viewpoint towards the end user and obviously dealers who are lumbered with the warranty work.
Yes, it is a bit odd, I think some was done but obviously not enough.
Hymer only check 1 in 6 in Germany, most manufacturers didn't check every van this is definitely changing, Swift in particular check every van now.
Wildax that we sell check every van, presumably in the dark lol
Although not without their issues, This is totally misinformed from the OP. They always had a PDI unit/tent and checked 100% of vans ahead of dispatch out the back gate as well as end of line checks. They had an internal quality department focusing on production quality and goods in. They have since invested heavily in this unit and have brought in many changes in the body shape that are presumably to alleviate any pinch/movment points that may have previously been causing the cracking.
🤔 When you have zero quality control as you say it’s not a big step forward to now put a quality control department in place that is testing - that is the minimum that any half decent business should have had in place years ago!
Still not inspired by this news. You can't test quality in - it has to be a controlled process of quality assurance throughout - all the way from good engineering design, procurement of good materials in an efficient way, training of staff and attention to detail during construction. The whole thing from design to manufacture needs a quality assurance programme. That's expensive to begin with, but pays off in the long run. It would be interesting to know some detail on Elddis's change of heart thinking. And it wasn't just their big vans. The Xplore 304 was a beautifully laid out lightweight small family van. The front leaked around the window, the roof leaked around the roof lights, the gutters leaked into the van at the back and the back panel leaked. The 2018 models even had a battery meter held up by sellotape. (ask me how I know!) The lovely layout and high spec cooker with microwave was completely wasted. Such a pity. And the 12 month panel guarantee was laughable. I think the goods were not fit for purpose and people didn't realise that they had some comeback under the Consumer Rights Act. Otherwise the expense of putting everything right was down to the customer. Word about the quality issues spread fast and Elddis really shot themselves in the foot. It will be very difficult for them to come back from that.
I can only agree with everything you’ve said, spot on. Let’s hope the desire is there to get things sorted.
@@atlanticcaravansUK Thanks Darren. I enjoy your vlogs. You really are a great advocate for all caravan buyers, portraying the state of the industry as it is, warts and all. As a dealer, you hopefully have some influence to change things for the better. Well done!
Swift just laying some off
Yes, it’s effecting all the manufacturers I think.
Somewhat ill-informed in places, can’t even name the not-so-new CEO and which a quick Look online would have showed the OP. Although not without their issues, just like any caravan manufacturer, Elddis have always had a PDI unit/tent and checked 100% of vans ahead of dispatch out the back gate as well as end of line checks by heads of production and designated inspectors. They have an internal quality department focusing on production quality and goods in/supplier quality. They have invested heavily in the new unit as well as introducing changes in the body shapes which are presumably to alleviate any pinch/movement points that may have previously been causing the cracking on the more square looking designs. Will be a real shame if Elddis go under, the loans owing are sizeable but they have only tried to improve things having first ushered out a lot of the old senior leadership.
Had two buccaneers,both leaked like a sieve,side panel with huge cracks manufacturer not interested.
Never buy from this company again…
Oh dear, anything they could do to get you back as a customer?