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- เผยแพร่เมื่อ 5 ต.ค. 2024
- Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can
1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live.
2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification.
3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes.
Try it for free for 7 days!
idiomatic.com/...
Trusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program.
The biggest drawback of customer feedback analytics is that it’s often based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase.
Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business.
