Hi I bought Suzuki Gixxer motorbike in Oct 2014. After sometime the mileage suddenly dropped down to 30Kmpl from 55Kmpl. I took my bike to "Nine Star Suzuki Service station in Bannerghatta Road Bangalore" 4 times for the same issue. After checking and charging me for 4 times the problem still persisted and when I requested them not to charge me for the same issue again and again, they argued that i was cheating by getting the bike to service station again and again. I was shocked by their response and unethical behavior and how they treated customers. Later decided to let go off this issue even though my problem was not resolved. Again on 8th of Oct 2016, I gave my bike for general service. When i went for pick-up they charged me Rs740 for a free service and found that they had not changed the Oil. The Oil was Black in color (used) instead of golden color (unused). When I raised this issue and asked them to drain the oil and check thoroughly and use new Oil. They refused and threatened me to charge the cost of 2 Oil which is very unprofessional. (I believe they have top-up new Oil without draining the old oil just to save some oil and money) Even after some heated argument they did not agree to change the Oil. They became very unprofessional and unethical and rude and called me an "UNEDUCATED" person. Is this how you treat your customers? Is this the service you promise the customer? When you do not change the oil which is THE MOST important thing in the service, what more can I expect from your so called "AUTHORIZED Service Center"? My advice to other customers is that, bike will be in good condition only if it is serviced well. With such things happening in Suzuki service center, i suggest you to avoid Suzuki Vehicles or get serviced from other private service instead of so called "AUTHORIZED Service Center" Other issues that I have observed in this service center are: 1. Staff/Mechanics always fighting with each other. 2. Wash not done properly 3. Items missing, kept in the vehicle (can be disregarded, it is customers mistake) 4. Rude to Customers NOTE: 1. Will be posting the same feedback in social media as well. 2. I do not want a solution to my problem. I will get it resolved myself. I just want to let other customers know about the cheating and unethical nature of Suzuki service centers. -- RAJATH BHARADWAJ
Dear Rajath, we sincerely regret any inconvenience caused. We would request you to kindly share your contact details (Name, contact number, e-mail id, and location) so that we can assist you the right way. Regards, Team Suzuki India.
I feel my engine is heating quick and smoke are appearing i went to mechanic but still it is not resolved. I would be grateful if precaution or measure ideas can be poured or shared
Instead of giving some stupid matt finishes, Better solve poor ground clearance,very limited service centres outlets & pillion seat issues on gixxer..Thats the reason why Gixxer sales are deteorating day by day since october 2015..Get a reality check Suzuki!!
Dear Jsoc999, we sincerely regret any inconvenience caused. We would request you to kindly share your contact details (Name, contact number, e-mail id, and location) so that we can assist you the right way. Regards, Team Suzuki India.
Hi
I bought Suzuki Gixxer motorbike in Oct 2014. After sometime the mileage suddenly dropped down to 30Kmpl from 55Kmpl. I took my bike to "Nine Star Suzuki Service station in Bannerghatta Road Bangalore" 4 times for the same issue. After checking and charging me for 4 times the problem still persisted and when I requested them not to charge me for the same issue again and again, they argued that i was cheating by getting the bike to service station again and again.
I was shocked by their response and unethical behavior and how they treated customers. Later decided to let go off this issue even though my problem was not resolved.
Again on 8th of Oct 2016, I gave my bike for general service. When i went for pick-up they charged me Rs740 for a free service and found that they had not changed the Oil. The Oil was Black in color (used) instead of golden color (unused). When I raised this issue and asked them to drain the oil and check thoroughly and use new Oil. They refused and threatened me to charge the cost of 2 Oil which is very unprofessional. (I believe they have top-up new Oil without draining the old oil just to save some oil and money)
Even after some heated argument they did not agree to change the Oil. They became very unprofessional and unethical and rude and called me an "UNEDUCATED" person. Is this how you treat your customers? Is this the service you promise the customer?
When you do not change the oil which is THE MOST important thing in the service, what more can I expect from your so called "AUTHORIZED Service Center"?
My advice to other customers is that, bike will be in good condition only if it is serviced well. With such things happening in Suzuki service center, i suggest you to avoid Suzuki Vehicles or get serviced from other private service instead of so called "AUTHORIZED Service Center"
Other issues that I have observed in this service center are:
1. Staff/Mechanics always fighting with each other.
2. Wash not done properly
3. Items missing, kept in the vehicle (can be disregarded, it is customers mistake)
4. Rude to Customers
NOTE:
1. Will be posting the same feedback in social media as well.
2. I do not want a solution to my problem. I will get it resolved myself. I just want to let other customers know about the cheating and unethical nature of Suzuki service centers.
--
RAJATH BHARADWAJ
Thank you for your information
i to own Gixxer sf sp edition . will keep ur words in mind
Dear Rajath, we sincerely regret any inconvenience caused. We would request you to kindly share your contact details (Name, contact number, e-mail id, and location) so that we can assist you the right way. Regards, Team Suzuki India.
This model ❤
And this ad convinced me to go with it, happy owner 😇
It's wonderful to hear that you love the model! We're thrilled our ad helped you make a decision.
My bike is gixxer sf i love gixxer
I feel my engine is heating quick and smoke are appearing i went to mechanic but still it is not resolved. I would be grateful if precaution or measure ideas can be poured or shared
after sales service is a big issue with suzuki..
Go with good quality engine oil
But very first check pistons
Matt black is more wonderful to see...like a beast
❤❤
🥰
Gixxer 💙💙
Legend ...
Instead of giving some stupid matt finishes, Better solve poor ground clearance,very limited service centres outlets & pillion seat issues on gixxer..Thats the reason why Gixxer sales are deteorating day by day since october 2015..Get a reality check Suzuki!!
Dear Jsoc999, we sincerely regret any inconvenience caused. We would request you to kindly share your contact details (Name, contact number, e-mail id, and location) so that we can assist you the right way. Regards, Team Suzuki India.
Great..loocking... $_$
Hii
Suzuki gixxer bike is not gud , coz 3000km after battery is stop working or I complained many time but they re not responding