Nine De-escalation Skills

This video is part of the Online Portion of Person-in-Charge training for Jefferson County Public Library.-- Created using PowToon -- Free sign up at www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.

[@DavidElliottLewis]

As a de-escalation trainer i found this video helpful and well done. Thanks.

[@joannajamerson35]

Im getting a job as a mht and i am going to need to do groups for bpd, de escalation, depression and i have no idea how to do it.
Im looking for tips on how

[@brians1902]

@@joannajamerson35 Google Chris Voss. I deal with violent criminals and his metods have made life a lot easier. This video is 100 procent correct. The problem it feels unnatural. So your default with dealing with unstable people is listen and nod and say hm mm.

[@Zo-hc2fn]

How I view de-escalation :
it just means to be nice to a person, to send a positive energy to a person
for example, if one day my neighbor asks me to help him carry heavy bags
if he is smiling to me, and speaking to me in a nice way, I will help him
because he sent me a positive energy
if he isn't smiling to me, and speaking in an obnoxious way, I won't help him
because he sent me a negative energy.
If you are nice to a person (aka sending a positive energy), the person will comply
If you are not nice to a person (aka sending a negative energy), the person won't comply
when you watch american police videos, cops are doing it wrong,
there is a person that is holding a knife,
and you have police officers yelling loudly and obnoxiously "DROP THE KNIFE !!"
they say that 50 times and the person never complies,
cops are not being nice to the person, therefore, the person never complies,
but now, if the cops talk nicely and quietly with a smile and say "we understand you have problems in your life, tell us your problems, you and us can make something together"
here, they are being nice to the person,
the person is going to comply

[@creativecompanion]

Helpful for a variety of uses. Especially with all that is going around the world right now. Thank you

[@DarylAnnDeRoche]

Tip #6 at 2:28 is by far the most helpful, for any situation involving patrons - since getting pulled into arguments with accusatory comments is often where the employee ends up losing face (I know from personal experience and am growing to change). Thank you for sharing!

[@annseven7166]

This is good advice. An additional thing for librarians to consider is if a patron is acting negative, because they were provoked by another patron's abuse that they didn't witness.

[@Fahim_Lalani]

This is so important thx 🙏 friend

[@honeybeejourney]

Really helpful.

[@alexandersudarkin]

thank you for the video - I find it very helpful.

[@TheNeriKids]

cops should watch this

[@netslaughterlowe3216]

Yes they should

[@lebrownesteye]

they probably "have" to, but they're not soaking it in because... they're cops.

[@TheNfields260]

Why would a librarian need de-escalation skills?

[@nicolebaker4126]

are you serious?

[@Longtack55]

Some patrons are disruptive and/or mentally-ill and may not respond to reason. Librarians need not call the mental crisis team or cops every time they wish to talk to an uncooperative patron.
Goddit?

[@wiiiz3]

Nelson Fields because it will cause a scene in an area that has to remain quiet. The last thing u want is not being able to de-escalate a situation with an angry person.

[@evanhardin]

Everyone needs de-escalation skills because everyone has been mad or had someone mad at them at some point.

[@edwardjeffery8376]

I feel some of the people replying should take note of de-escalation practices themselves. It's a good question and I hope Patrick and Evan have helped in giving a good answer.

[@sonne2351]

This is just common sense no real insight.

[@godfreytomlinson2282]

Common sense ain't common any more :(

[@Kabbaway]

That’s true, although that doesn’t make the information any less vital. Emotion is not rational, so it’s very easy for people to lose perspective during arguments and tension.