Desa Deri… Mr. Burak ÇELET.. As a result of the policy of no exchange, defective product return, the reason you experience the problem is due to your lack of production control. I saw that hundreds of problems could not be solved on the site there are complaints that I browsed. As far as I understand, you cannot control and accept production errors. There are people who buy your products that suffer. In other words, some of your customers suffer material and moral damage. How ethical is that, Mr. Burak. As far as I know, DESA is a Turkish brand that entered the sector in 1972. It is a source of pride for a Turkish company to reach a certain place in a short time. Please do not endanger your brand because of small calculations, my problem is that a shoe I bought with a very small number bottom is defective. I bought this shoe, I paid, I forgot it already. The main theme here is that the shoes I bought were manufactured with defects and in a few wears, it was damaged. opening them from the sides and suggesting repair instead of replacement.. This is not acceptable…. So today; On 26/05/2023 around 11:00 am, I learned about the decision to repair it by Ms. Hülya, I do not accept your decision, you are the owner of the company, you may not decide impartially, don't you have a committee of experts who produce, you could get support from them... I am writing again right now, if this damage has occurred due to my use, I do not have any request from you. (It was opened only after wearing once) If the decision to be repaired and sent still continues, I do not want that product, do not send it to me after it is repaired, if there is someone in need, give it to him. I send my greetings and wish you good luck... "I'm sorry about you guys, I will try to explain this problem as much as I can on social media" Hamdi GUVEN
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Desa Deri… Mr. Burak ÇELET..
As a result of the policy of no exchange, defective product return, the reason you experience the problem is due to your lack of production control. I saw that hundreds of problems could not be solved on the site there are complaints that I browsed. As far as I understand, you cannot control and accept production errors.
There are people who buy your products that suffer. In other words, some of your customers suffer material and moral damage. How ethical is that, Mr. Burak.
As far as I know, DESA is a Turkish brand that entered the sector in 1972. It is a source of pride for a Turkish company to reach a certain place in a short time.
Please do not endanger your brand because of small calculations, my problem is that a shoe I bought with a very small number bottom is defective. I bought this shoe, I paid, I forgot it already.
The main theme here is that the shoes I bought were manufactured with defects and in a few wears, it was damaged.
opening them from the sides and suggesting repair instead of replacement.. This is not acceptable….
So today;
On 26/05/2023 around 11:00 am, I learned about the decision to repair it by Ms. Hülya, I do not accept your decision, you are the owner of the company, you may not decide impartially, don't you have a committee of experts who produce, you could get support from them...
I am writing again right now, if this damage has occurred due to my use, I do not have any request from you. (It was opened only after wearing once)
If the decision to be repaired and sent still continues, I do not want that product, do not send it to me after it is repaired, if there is someone in need, give it to him. I send my greetings and wish you good luck...
"I'm sorry about you guys, I will try to explain this problem as much as I can on social media"
Hamdi GUVEN