Just got an S9+ ordered directly from iRobot (march 2021), unpacked, setup, launched - immediately this noise against hard floors. I thought something was rattling inside the robot, but on carpet it doesn't make the noise. So not something hitting against the robot itself. Put it back on the hardwood - noise is back. Took out the rollers and started a cleaning cycle on hardwood floors - no noise. So by deduction, rollers are slapping against the floor, creating this annoying jackhammer sound. Diagnostically straightforward shit, although the weight of the rollers could be making the housing slap against the floor each time one of the longer-extruding rollers makes a cycle. Either way it seems to apply here. Glad you put this video together, helped me realize this is not intended behavior because I'd send this 1k piece of trash right back to whence it came. Going to be calling iRobot tomorrow, but has it been known to happen on day 0 of ownership?
Sorry to hear you had a bad experience with a defective S9. Some units apparently have a bent extractor bar housing which causes the extractor bar to sit lower on one side which creates the noise. iRobot should be able to provide a replacement or refund.
I replaced the cleaning head that they sent me just as you have shown. The noise is alittle better on the floor, still bad in the carpet. It doesn’t seem to be hesitating anymore. It is nowhere near the same as it was when I bought it. All I was replace the rollers and then it started having the issue. Is there another potential cause?
I see so does the noise and issue go away if you completely remove the two brush rolls? If so than it could be defective brush rolls, I would see if you can try a different new set of them. Also depending on where you bought the brush rolls they might not be genuine iRobot parts. Be careful as they might not have the perfect fit or form.
Thanks Nathan. I just got mine today. Having that issue. Not sure if you still have the unit. I noticed the floating bar is higher on the right side. Not sure if that's normal.
@@RobotMasters Ok thanks. I put a keep out zone just in case. I have my shark rv2001 do the shag, that thing cleans the shag so well Have a great Holiday and new year.
@@iamdenislaraLoL Master Vacuums???? Hahaha, yeah mine repositions like your, bangs into a few walls to gets its baring and than fights with the Braava m6 before finally making it way to the charger. The Roborock, a quick 360 spin, then bee lines to its charger.. The m6 tries to block the Roborocks path but the Roborock out maneuvers m6 POS navigation 😋
@@iamdenislara For now until Computer Vision catches up. The Lg Cord Zero R9 has the best navigation system of any robot vacuum. Has both camera and laser system at a pretty penny $1,700
The side brush seems to destroy itself on carpet, especially the 1" old pile carpet we have. Heck, the s9 seems to have a real problem driving on our carpet too, the wheels are almost worn out after one week of use. Is anyone else's unfurling on smooth floors?
Robot master how you being? :) so sorry, Im still confused on this? So I do hear that sound on mine too. It wasn’t like that until a week later . So what’s the purpose of taking that cover off? I saw you taking it out and putting it again but didn’t see you removing or changing anything other than taking it out and back ..... sorry if I didn’t get it 😏
Sorry for the confusion, this video was to show how to remove and install a new extractor housing. There has been a couple of reports of iRobot sending new extractor units to customers and this video was to help show how to install the new unit. Unfortunately there no way to fix the unit that bent because it made out plastic which is a manufacturing defect. Plastic can be brittle and too much force bending can break the housing or the plastic will go back to its original shape. The bent housing will cause grinding noise and scraping because it either scraping on the floor or the extractor rollers are not perfectly aligned. Another option is iRobot will offer a replacement robot but sometimes people like to keep their old robot. PS have you tried replacing the two extractors and see if that helps, they will eventually wear down
Robot Masters well the funny part is that I just got it 2 weeks ago. The first one did it after a week of used and I changed it for a new one but looks like they all do the same no matter how many times I decide returning them.
@@NaomiCastro-Neo Ohhh maybe a Roborock or if you are looking into the self emptying bin the Shark IQ might be good choice. Still reviewing it but fir the price not too bad
@@RobotMasters I recieved a s9+ from amazon and it won't get past this "bumper stuck" thing. I'm waiting on a new bot from iRobot. It moves freely, I can't hear the microswitches however. Thoughts?
Is it a particular bit of the housing that people are seeing getting bent? I know the official fix is replacing the whole module and that's great but I'm just curious if there's a specific bit of the module where there might be a potentially fixable design fault e.g. a bit of the plastic that IRobot made too thin. That bit slightly to the right of the side brush where the t-shaped bit of felt is stuck onto looks quite fragile for instance.
Julian FP So the single area where the module is being bent is the front of the floating head assembly. The front part of the housing has little stubs that the vacuum rides on, these row of stubs are not even or straight causes the vacuum not to ride even. That the only area since everything can be bent and not affect the performance. Also if the extractors were off slightly they would not spin, haven’t heard anyone that didn’t have spinning extractors.
I received a brand new unit today (December 6th 2021) and I simply placed it on the charger and ran the setup. As soon as it started, it was making this awful bumping noise. It is clearly the rollers bouncing on the hard floor. This is terrible! The noise is unbearable! I have a Deebot N8 pro plus for my first floor and figured the Roomba would be even better. Absolutely not the case at all. The Roomba is a complete fail out of the box with this noise. Nothing looks bent at all. I really am curious what is actually bent (if anything at all). I do clearly see the mechanism is lower on one side, and that’s what’s hitting the floor. Funny thing is, the soft fuzzy pad is on the high side, not the low side. If the soft fuzzy pad were on the low side, I presume the noise would not be present.
Hopefully it still under warranty and iRobot can offer a replacement. Some users experience this in the beginning due to a manufacturing defect on the extractor housing.
Yeah, that’s the sounds like someone who cheaped out and didn’t get original rollers for their Roomba. All the chinese knockoffs are too small and destroy the gears on your cleaning head. Save $30 to end up paying $100 instead hahaha idiots
I just received my roomba s9 plus. December 6th 2021. Right out of the box, it is doing this. No Chinese knock off. Unless Roomba is using Chinese knockoffs for parts with the supply chain issues? It is 10x noisier than my Deebot N8 pro plus on full power mode in the low power mode. Very disappointed with the out of the box experience with Roomba over Deebot. I called Roomba and was told it would be a 25 minute wait for support!?!? Really? I feel ripped off.
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Just got an S9+ ordered directly from iRobot (march 2021), unpacked, setup, launched - immediately this noise against hard floors. I thought something was rattling inside the robot, but on carpet it doesn't make the noise. So not something hitting against the robot itself.
Put it back on the hardwood - noise is back. Took out the rollers and started a cleaning cycle on hardwood floors - no noise. So by deduction, rollers are slapping against the floor, creating this annoying jackhammer sound. Diagnostically straightforward shit, although the weight of the rollers could be making the housing slap against the floor each time one of the longer-extruding rollers makes a cycle. Either way it seems to apply here.
Glad you put this video together, helped me realize this is not intended behavior because I'd send this 1k piece of trash right back to whence it came.
Going to be calling iRobot tomorrow, but has it been known to happen on day 0 of ownership?
Sorry to hear you had a bad experience with a defective S9. Some units apparently have a bent extractor bar housing which causes the extractor bar to sit lower on one side which creates the noise. iRobot should be able to provide a replacement or refund.
@@RobotMasters nice! thanks for the guidance
I just opened mine and EXACT same issue. This is TRASH! I have a different unit made by ecovacs N8 plus that is much quieter. No THUMPING!
i have the exact problem and i thought it was normal now i am call irobot sending it back
I replaced the cleaning head that they sent me just as you have shown. The noise is alittle better on the floor, still bad in the carpet. It doesn’t seem to be hesitating anymore. It is nowhere near the same as it was when I bought it. All I was replace the rollers and then it started having the issue. Is there another potential cause?
I see so does the noise and issue go away if you completely remove the two brush rolls? If so than it could be defective brush rolls, I would see if you can try a different new set of them. Also depending on where you bought the brush rolls they might not be genuine iRobot parts. Be careful as they might not have the perfect fit or form.
Thanks Nathan. I just got mine today. Having that issue. Not sure if you still have the unit. I noticed the floating bar is higher on the right side. Not sure if that's normal.
This usually indicates a bent housing. iRobot can offer a replacement
@@RobotMasters Thanks Nathan. Do you think that it cleaning a shag rug could have caused it? It really seemed to struggle
@@richardsmith1161 Hmmmm it usually a factory defect.
@@RobotMasters Ok thanks. I put a keep out zone just in case. I have my shark rv2001 do the shag, that thing cleans the shag so well
Have a great Holiday and new year.
@@richardsmith1161 You too and happy holidays!!!
Where can I but the new head?
Something very interesting: 2 separate motos! That’s why the corner brush doesn’t spin like crazy!
If they used the same motor for both the extractors and side brush, it will get torn to shreds.. The motor too powerful 😮
Robot Masters hey! I uploaded a video about the navigation on the s9! You should see it on my channel
@@iamdenislaraLoL Master Vacuums???? Hahaha, yeah mine repositions like your, bangs into a few walls to gets its baring and than fights with the Braava m6 before finally making it way to the charger. The Roborock, a quick 360 spin, then bee lines to its charger.. The m6 tries to block the Roborocks path but the Roborock out maneuvers m6 POS navigation 😋
Robot Masters really? Damn that laser navigation is way better than.
@@iamdenislara For now until Computer Vision catches up. The Lg Cord Zero R9 has the best navigation system of any robot vacuum. Has both camera and laser system at a pretty penny $1,700
I really hope Roomba fixes that side brush. That is embarrassing at this price point.
I agree, or include 12 spares in the box
The side brush seems to destroy itself on carpet, especially the 1" old pile carpet we have.
Heck, the s9 seems to have a real problem driving on our carpet too, the wheels are almost worn out after one week of use.
Is anyone else's unfurling on smooth floors?
I took mine off, the carpet just rips them apart...
I just got this machine two days ago and it makes this noise already . i7
Might be a bent housing
Robot Masters thank you for replying 😊
Robot master how you being? :) so sorry, Im still confused on this? So I do hear that sound on mine too. It wasn’t like that until a week later . So what’s the purpose of taking that cover off? I saw you taking it out and putting it again but didn’t see you removing or changing anything other than taking it out and back ..... sorry if I didn’t get it 😏
Sorry for the confusion, this video was to show how to remove and install a new extractor housing. There has been a couple of reports of iRobot sending new extractor units to customers and this video was to help show how to install the new unit. Unfortunately there no way to fix the unit that bent because it made out plastic which is a manufacturing defect. Plastic can be brittle and too much force bending can break the housing or the plastic will go back to its original shape. The bent housing will cause grinding noise and scraping because it either scraping on the floor or the extractor rollers are not perfectly aligned. Another option is iRobot will offer a replacement robot but sometimes people like to keep their old robot.
PS have you tried replacing the two extractors and see if that helps, they will eventually wear down
Robot Masters well the funny part is that I just got it 2 weeks ago. The first one did it after a week of used and I changed it for a new one but looks like they all do the same no matter how many times I decide returning them.
@@NaomiCastro-Neo Ohhh maybe a Roborock or if you are looking into the self emptying bin the Shark IQ might be good choice. Still reviewing it but fir the price not too bad
Can u please make a video of fixing the bumper stuck code not aligned on s9
Sure is there a code number associated with the error? I may need to research so I can figure out the root cause and upload a video 😀
Anthony Santana is the bumper move freely, or is it sticking?
@@RobotMasters I recieved a s9+ from amazon and it won't get past this "bumper stuck" thing. I'm waiting on a new bot from iRobot. It moves freely, I can't hear the microswitches however. Thoughts?
austech360 Probably a bad micro switch if the bumper is moving freely and the two switches are being activated
Do a video on changing the treads on wheels,amazon sells the treads
I think I created a video covering the treads replacement on the Braava m6, similar process for the Roomba
Is it a particular bit of the housing that people are seeing getting bent? I know the official fix is replacing the whole module and that's great but I'm just curious if there's a specific bit of the module where there might be a potentially fixable design fault e.g. a bit of the plastic that IRobot made too thin. That bit slightly to the right of the side brush where the t-shaped bit of felt is stuck onto looks quite fragile for instance.
Julian FP So the single area where the module is being bent is the front of the floating head assembly. The front part of the housing has little stubs that the vacuum rides on, these row of stubs are not even or straight causes the vacuum not to ride even. That the only area since everything can be bent and not affect the performance. Also if the extractors were off slightly they would not spin, haven’t heard anyone that didn’t have spinning extractors.
I received a brand new unit today (December 6th 2021) and I simply placed it on the charger and ran the setup. As soon as it started, it was making this awful bumping noise. It is clearly the rollers bouncing on the hard floor. This is terrible! The noise is unbearable! I have a Deebot N8 pro plus for my first floor and figured the Roomba would be even better. Absolutely not the case at all. The Roomba is a complete fail out of the box with this noise. Nothing looks bent at all. I really am curious what is actually bent (if anything at all). I do clearly see the mechanism is lower on one side, and that’s what’s hitting the floor. Funny thing is, the soft fuzzy pad is on the high side, not the low side. If the soft fuzzy pad were on the low side, I presume the noise would not be present.
Ok I bought this thing three months ago I should not have to be doing this already.
Hopefully it still under warranty and iRobot can offer a replacement. Some users experience this in the beginning due to a manufacturing defect on the extractor housing.
I have a roomba scheduler and it is making a lot of grinding noises
Maybe some dirt got in the gears or in the axels. See if you can take it apart, some lubricant might help
hello! could you fix the error 9 making a video as good as this one
Here is the fix for the noise th-cam.com/video/10zlXtnMoGQ/w-d-xo.html
I’ve open my i7 there’s plenty of room for a battery upgrade.
What MAH of the battery size 🤔
I found the battery life sufficient even on max power mode, I usually just do one area at a time, rarely needs to return for a recharge
Yea I saw it looks like a cube robot masters you should show youtube what the battery looks like
@@lakem0nst3r58 Yes I will do a video of showing the batteries on the s9, i7 and braava m6
Robot Masters can’t remember the mAh. Lol. But the battery is small and green colour. Yeah battery life is ok for me too.
Even at 2x this video is so slow
is your STAR rubber brush shifty too? th-cam.com/video/OEpRt3WI3SQ/w-d-xo.html i'm wondering if thats whats causing it to be so LOUD
Yeah, that’s the sounds like someone who cheaped out and didn’t get original rollers for their Roomba. All the chinese knockoffs are too small and destroy the gears on your cleaning head. Save $30 to end up paying $100 instead hahaha idiots
I just received my roomba s9 plus. December 6th 2021. Right out of the box, it is doing this. No Chinese knock off. Unless Roomba is using Chinese knockoffs for parts with the supply chain issues? It is 10x noisier than my Deebot N8 pro plus on full power mode in the low power mode. Very disappointed with the out of the box experience with Roomba over Deebot. I called Roomba and was told it would be a 25 minute wait for support!?!? Really? I feel ripped off.
THIS DOESNT TELL YOU HOW TO FIX ANYTHING ITS GARBAGE
Sad day 😔