Masters of the Fountain Pen：Matsuya Fountain Pen Hospital in
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- เผยแพร่เมื่อ 7 ก.พ. 2025
- I claim no ownership of this video
Posted for historical value. Just wish I could find the others in the series that disappeared.
Original footage from "Modern History of Writing." 筆記の近代誌 produced by Prof. KOIKE Jun'ichi at the National Museum of Japanese History
A Singular Perversion - Darkness by Kevin MacLeod is licensed under a Creative Commons Attribution 4.0 license. creativecommon...
A demonstration not only of pens, but of outstanding customer service.
So great to actually ask what the customer is willing to spend. Usually, shopkeepers show you the top of the range, most expensive one when you're only a beginner looking for a starter pack...
@@dorcasmalahlela2805 to me it seems like a sales tactic and the guy is just a good sales man
unreal one of course it’s a tactic, but one that is respectful, and he will for sure have a higher rate of customer retention.
Well, is what ypu get for 10 000 yen, mor or less.
It’s basically like that everywhere in Japan.
Japanese people put so much quality in everything they do. Beautiful and respectful.
@Peter Briganti And treatment of prison camp inmates in WW2.
@@DGneoseeker1 📠
What a polite and respectful salesperson
"It helps a lot to write something you are very familiar with, like a credit card number or your wife's cell phone."
Damn
Jordan Belfort: "Sell me this pen"
Takuya Hara: I'm about to end this man's whole career
This gentleman clearly loves what he sells and what he does. His information, courtesy and customer service is exceptional.
I feel like this is the pen equivalent of the wand shop in Harry potter
i was going to comment the exact same thing
@@Laindal it's hard not to keep trying to look around the store
Olivanders
@@DarwinInTheory bingo!
😂😂😂
“Write what your comfortable with: your name, city, wife’s maiden name, name of your first pet, credit card numbers, social security, things like that.”
Lol
Exactly what I was thinking 🤣🤣🤣
I feel like this is Japanese Olivander and instead of a wand you get your first pen.
I wish there were shops like this in the US.
This looks like such a fantastic experience.
There are many; just not where you are.
Japanese are known for their hospitality, I think
You have to appreciate the high level of attention to detail the Japanese put into everything they do. I mean, this is about a pen shop! It sounds superficial but it’s not, writing is so important to so many people and this shop specializes in this great requirement....absolute mastery.
Unfortunately they didn’t give enough attention to detail when planning to conquer the world in WWII.
@@TeamFish15 to be fair they still drunk from their victory over Russo-japanese war. They lost a lot of confidence after they opened their border and realized how bad their technological disadvantages were compared to USA and Europe so they try to compensate by.... Ruling the world I guess. Also their old pride kinda crippled their decision making during war. Their old self pretty much died along with Yukio Mishima's stunt.
It would be a privilege to buy a pen from that gentleman.
In Japan, workmanship and taking pride in one's profession is a matter of the deepest honor. It's everything. Those pens are doubtless a pinnacle of quality and the highest craftsmanship. The pen store isn't just a pen store, it's a writing utensil specialty shop, and it's absolutely immaculate and perfectly set up. The salesman behind the counter is eminently knowledgeable and is the most consummately professional gentleman imaginable. For these reasons and many others a product from Japan can safely be assumed to be the very best of the best.
This made me all watery-eyed, lol. So true, though! Although my line of work is much different, I strive to attain this level of attention, detail, and satisfaction for those I help every day. I wish more Americans recognized the high quality of Japanese service and pride in their work; it's very inspirational!
Abraham Lincoln once said, "Whatever you are, strive always to be a good one." The Japanese live by this credo. That's why the salesman behind the counter doesn't just work at a pen store. For him it is a proud career and a service that demands the most professional conduct and reliable knowledge possible. Simply because it is WHAT HE DOES. And he does it exceptionally well. Anything less cannot even be imagined.
best comment, that is what putting value on table, he put it with the excellent salesmanship with his knowledge and passion and you with your comment. You stirred some honesty with your comment.
There’s nothing like dealing with a true professional when one is looking for something. I don’t understand a word this man is saying but I could listen to him talk all day long.
I love how having a job in japan is more than just a career, it's a craft
what a nonsense, i think your romantic idea about japan is just that, a romantic idea,
trust me working in japan at mcdonalds is the exact same as working in EU or US at mcdonalds!.
@@SDeww Yeah, I don't think he means this kind of job...
Love how educated people are in Japan, very respectful and dedicated to their work, really worth admiring
The corollary to that is that because of the standards for respectfulness and politeness Japan doesn't offer as much room for social expression and personality as western culture. People can be overly polite and give formulaic answers, having conversations can sometimes feel almost robotic.
Mr. Ollivander of the Japanese muggle world.
I want to fly to Japan just to buy a fountain pen from this man!
I hope this place stays in business for generations to come
A very very wise gentleman. From his choice of words to his recommendation, the wisdom and the professionalism humbles me. Like many, I too wish I had local shop like this one with wise professionals.
Such a nice guy that shopkeeper
It’s amazing how this gentleman has mastered his job.
The behaviour of the seller is out standing
His ability to sell is almost irresistible.
Japanese spoken in such a calm,polite manner is really pleasant, respect to the owner
The best part is the humble service and request. They are so polite. It's a wonderful experience.
What a charming gentleman. British shop staff could learn a thing or two from him
Not any more
scotty195823 yeah the olds can teach everyone..! :)
As someone who appreciates fountain pens it would be a true pleasure to shop at this store and buy from that salesman.
Perhaps, the reason such fountain pen store continues to survive rests on the fact that many Japanese customers regard beautiful handwriting as an essential skill, and it is something that they learn from kindergarten until they finish their college or university education. Their great appreciation for beautiful handwriting is still very evident in their homes, workplaces and even in their daily transactions. As such, many stationery companies like Zebra, Pentel, Pilot, Platinum, Sailor and other independent brands continuously improve their product lineups in order to cater to the needs and tastes of the Japanese and foreign consumer bases.😊
It's really hard to find these kind of people.he was so kind and he showed his experience in this just in a few minutes.truly hats off sir.
What a lovely place to buy a pen. The store assistant/salesman was so helpful, knowledgeable & attentive to what the customer wanted, he made it an experience. This video should be shown to all who work in customer services around the World.
It works in Japan because the people have respect for their culture and society.
this might work for pen shops since it's a niche specialty store that only gets a handful of customers every hour but for anything else, you probably wouldn't have enough employees to spare to give each and every customer an "experience ". Get what you need, pay, "thank you, please come again/have a good day" and get the fuck outta here. Most retail workers get jaded and sick of shitty customers pretty early into their retail "career" anyway so you end up sticking to a script, not doing anything more or less of what was asked, trying to make the exchange of goods for currency as quick as possible for the sake of efficiency and your own sanity. Ain't nobody gonna bend over backwards and go out their way to be chatty and tell anecdotes for minimum wage working for a billion-dollar company that sees you as nothing but a worthless worm that can be replaced for the slightest violation of stupid company policies.
Christophe Bonhoeffer of Belgravia you can tell you’ve never worked in retail or customer service. I can’t speak for how it is in Japan, but in the United States, most customers are self-important and entitled pricks.
They come in with bad attitudes. Throw their money at you. Ignore you when you ask how they’re doing. All they want is that they came to get. They don’t want “an experience” Don’t get me wrong, there are some very nice people who come by and you truly appreciate their kindness. But they are few and far between, my friend. The sad reality is, most Americans are just selfish pricks. Respect has been taken out of our culture and has been replaced by flaunting how much you have and “being on my grind” blah blah blah. It’s sad but you know what they say. “The truth hurts”
I think I’ve found the best video on this website. Just a wholesome guy who loves what he does.
The shopkeeper works around fountain pens and inkwells all day. Look at his shirt sleeves and cuffs: crisp and white. This speaks to his attention to detail and expertise, I think.
I've never seen this good business man that gives right knowledge to it's customer at the same time expressing emotions really good and being so gentle with the customer
"Don't make circles because that's not what you'll be writing. Maybe put your name down, your address, bank details... whatever you usually write."
Your family names, their hobbies, what days theyre usually alone at Home.... Just simple things you write down really
*writes in roman alphabet in where half the characters are made of circles*
Although it's an expensive pen, keep in mind:
- it's design and materials are high quality
- it's unlikely it was made by some sweatshop worker and you're supporting a company that doesn't focus on making the cheapest product possible
- this man likely uses a pen every single day
- this pen will probably last the man's entire life, and will be passed down as an heirloom for generations
Bolensgoldrush 10,000 yen are roughly 100 bucks. It is a normal amount to spend for a good quality fountain pen that is just above the entry level
I could spend a lot of time in this store! Absolutely marvellous.
The customer experience is exceptional
how did humanity go from treating our job with dignity to despising it? this is an example of a man who honed his craft and honored his occupation. i would love to buy a fountain pen from this store.
Cause we're treated like cattle. We're replaceable. All of us.
@@Strider1Wilco but that doesnt mean you need to treat yourself like cattle and replaceable.. i understand what you’re saying tho.. we control our affections for our labor, so to let it be dictated by how we’re treated will surely lead us to despise our labor.
@@Strider1Wilco Thank you schooling systems! Mainly in the U.S
Capitalism.
"Scribbing in circles doesn't reveal much because you won't be doing that with the pen" BURNED RIGHT THROUGH with that one 😂
what an warm and expert salesperson...he is too good
I feel like I could talk about pens with this man for hours.
Love the way the gentleman talks... Makes you feel comfy while trying out an expensive product.
I hope this man and his family know how much joy these short videos brings to millions.
Thank you for this film. It's really lovely how they take the time to help and how they let people try the pens out, what a wonderful shop! I really like using a fountain pen to write letters & cards and I hate buying things that I can't see properly (all wrapped in plastic) or try out before I buy; I think their customers will recommend them to others so I hope they always remain open & not have to close because people buy cheaper on the internet. I'd LOVE to visit that shop but I bet it would be difficult to choose from so many beautiful/quality pens. I'm old and I miss the personal service we used to get in shops and elsewhere in the old days. Best wishes from me in England.
The pen chooses the master, Harry-san
Lmao 🤣
That shop owner is giving the best customer service to any one I have seen in my life ,😊☺️☺️☺️
The way the salesman speaks has bought me here watching this video again and again . Please upload more videos of Matsuya pen hospital if possible.
Thanks.
Ya definitely has an asmr feel.
I would cry out of joy if I visited this place
A master pen salesman. He makes you feel at ease. Thanks for sharing. It is nice to see people who love their jobs and love these pens. Speaks plenty.
I don't understand fountain pens or the Japanese language but watching this video and reading the subtitles I do understand that, that the old man selling the pen is the most polite man ever.
I always enjoy seeing an artisan proud of their experience.
This gave me a flashback to great memories of my living in Japan. The Japanese people are so kind and professional and respectful that it is like being welcomed by a good friend you have yet to meet in life. I hope one day to travel to Japan again. It would be nice to see this store as well while there.
I wish more shop owners were like this man in the US. Actually seeming interested in what the customer wants, rather than just caring about a sale.
The pen chooses you. It's like wand shopping.
Pen chooses the writer Mr dude.
Those of us who study pen lore know that fact
I am sitting here wallowing in envy! I am in my 70's and I have only been in a store like this about three times in my life. None of them had a convenient place to sit naturally to test a fountain pen. Where I live, I must buy fountain pens on line. Oh, well. Such is life. 😢
I love watching shop owners from Japan interact with customers. Gold standard for pride and care in my opinion. In this case the gentlemen is spending under 100 dollars and is treated like he is buying a Rolex. Here in the States you buy a 50,000 car and they treat you like they are doing you a favor.
I know a similar pen house in India best service you will delighted by them
Do you know Producer Michael's channel? He's into luxury stuff, like watches, jewelry, cars, houses etc.. I love watching his videos with Peter Marco, Seth from Essential Watches and Jacob & Co. These 3 guys are good salesmen, very relaxing experience.
One time I was in a pen shop trying out different expensive fountain pens (I wasn't going to buy one - they were all about $1000) - and I was signing the practice pad "John Hancock." When I was finished the clerk said "Is there anything else I can help you with, Mr. Hancock?" I said "no, thanks" as I chuckled and left.
I wish I can buy a pen from there just for the experience as a customer. Feels so good.
I dont know why, but this video is extremely relaxing
This man is a master of his language. Every word was picked and placed perfectly.
The owner of the shop is so friendly and passionate with his customer.
Its in there culture
Going to Japan on my bucket list. Now I'm adding this shop as a destination.
Since a lot of fountain pens are REALLY expensive, people take a lot of time to choose the pen they'll take since it's a companion for life.
If you feel weird watching that old man discuss a lot of details concerning a "pen", consider that a lot of his customers buy fountain pens only twice or three times in their life, if not only once.
So every detail matters: where will you use it? How will you use it? What do you intend to achieve by it?
It is truly an art.
This dude casually suggested to his customer to write down all his personal information lmaooo
love that he asks the customer for his price range instead of trying to upsell
Same, wonderful attitude to take as a salesman. And probably better for satisfied repeat customers than trying to make as much money as possible from the first sale.
This seems like the kind of place I could spend my entire vacation's budget in one day.
Wow, that grandpa needs an ASMR channel because that voice is so calming!
I love the grace and knowledge left in this world. Fantastic.
I have a great Japense fountain pen I bought about 20 years ago. It cost around $200 USD. The store owner is right. When I am in the mood to write in a journal I usually take my time. I often use the pen to send out a thank you note on very nice paper. Writting with a good pen and using premium paper and envelopes is a really lost art.
I'd like to think deforestation is happy about that.
@@DbossHasGrit - Do you really think the earths forests were all cut down so people could write letters? Is that what the radicals that pass for teachers today told you? That's the same idiocy they said about Christmas trees too once. NEWSFLASH - The pulp for paper comes from fast growing trees SPECIFICALLY GROWN for it. That's right... a TREE FARM. Do you really think they are cutting down mountains of random woods to make paper? How ignorant are you? All the death of writing accomplished was killing another industry, the tree farm, which WAS a "green" industry as well. That's how badly educated you are, you're applauding the loss of it. Now go write on a formaldehyde white board with toxic ink pens... because your generation is so brilliant.
@@56squadronYou're in a TH-cam comment section, go away lmao
Kevin Cheng dude is spitting fire all over this comment section, it’s actually funny.
I think it’s pretty obvious he’s racist towards pens.
@@56squadron Who got you so worked up?
The sales man is too clever, he's hyptotized the customer
Excellent advice the shopkeeper gave. His remark about not thinking one of the three as being better than the other is typical of the Japanese pride /confidence in their products. I once heard a Toyota executive in Japan say that all Japanese cars were equally good, and so long as we chose a Japanese car, it was o.k with him, even if it was not Toyota!
I can't say how many times I have seen this video, maybe more than 100 times, because it's so relaxing. I wish I can find similar Asian videos like this one
same here
@@parlance.electricco interesting
th-cam.com/video/QA7x9PVHtiQ/w-d-xo.html this one is pretty nice :) this is about a japanese printmaker with wood, Ink and paper
th-cam.com/video/zSsJok19jXw/w-d-xo.html this one is very good too, this is about a japanese man which repair old books for people
th-cam.com/video/czMsxN43Sj0/w-d-xo.html this one is a young japanese which explain how newspaper are organized in Japan, if i remember correctly it's Tokyo Newspaper
th-cam.com/video/-TetJQIK9NI/w-d-xo.html this is Latte, you probably know her, she is the best IMO. She is Korean but she is doing a lot of different videos in different languages
th-cam.com/video/aUw1_2xbYWM/w-d-xo.html This is Liziqi, she is Chinese, she is building and living in the old school chinese way, her videos are incredibly chill and relax. basically she is a hardworker woman and can build amazing things with everything she found in nature. Very instructive and relax. Her videos are very well filmed and edited
This man should run a school teaching people on how to sell a product and be polite at the same time.
As working in a Government A&E facility I've to write about hundred prescriptions in a day and I use fountain pens. The reason for me was I used to lose my pens quite often . Also, while the patients hold those papers in their hands the papers become very oily and I can't use my ball point pen on them. One ball point pen would last only 2 days. I hate to change pens so often. Other doctors usually take pens as gifts from pharmaceutical companies but I can't do that . And when I go to buy pens they ask me "aren't you a doctor, why are you buying pens?". It's hard for me to explain my philosophy of not accepting gifts. So, Recently I use fountain pen with a Extra fine nib. Yes, it's a bit cumbersome but It suits me perfectly even in the most busiest days. It makes me more mindful.
Maybe a Fisher space pen or something with that cartridge could work. It's meant to write on oily surfaces.
I would buy a fountain pen from this man. Love anyone this passionate about what they do or sell.
When lockdown is over I’m flying out to that shop to buy a pen.
like a scene from Harry Potter when he is out and about on the search of a wand
@@gorter23 😂🤣😂🤣😂😂
It's always wonderful to see someone who is passionate about what they do.
yeah, he got his customer good when he said the budget range to open up conversation. any pilot cheapo like petit to metropolitan is a guaranteed well writing experience enough, pretty sure he doesn't mind tell you things about cheapos as its already a passion artisan store, and usually generic items aren't undercut or marked up among different storefronts, so you have more to seller's hospitality to make returning customer. think this maybe reason why artisan shops still can exist in Japan
silshasubando I got about three fitty - > perhaps you’d like to try this ball point pen?
@@nneisler $3.50, you say? No sir, that's the perfect amount to try out the pilot petit1! This pen is priced at $3.30 do you shall be able to try it out and see if a fountain pen is right for you, and you will still have 20 cents left over. 😊
@@kittenyzmaismypatronus962 Youve sold me!
@@nneisler 😀
How I miss Japanese customer oriented culture. I lived in Shoutoh (Tokyo) for 17 years - I met my wife there and my daughter was born there...
... the best years of my life.
And the advice that this clerk offers (write words that are familiar) is excellent.
I miss Japan ❤
Why did you move away?
I like how he tells him none is better than the others
Blows my mind that Japan's economy can support a store related to such a niche thing as fountain pens.
Shows how naive i am to the art of writing and the culture of other places.
Calligraphy is pretty big over there
@@anmolt3840051 I imagine, the Latin/Roman and Japanese alphabets differ greatly in how they are written. Yeah you can write stylized in languages that use the Latin alphabet, but it's generally more convenient for you, and the the person reading what you wrote, not to. You rarely see cursive in anything other than signatures anymore. When I see Kanji and Kana, the style looks extremely different every time, unlike Latin which is usually a lot more uniform.
This person is a really good salesman
I would just go in and buy a pen for the experience and politeness of the owner.
Me too fantastic shop
I don’t know much about pens, but this man is a legend. We have no choice but to stan
What a charming and lovely man, clearly loves what he sells.
What a beautiful experience.
I wish there were more places like this, especially in my part of the world (the west coast of the United States).
Being able to dip and test several new pens is practically unheard of in most situations, and would be absolutely wonderful.
The way he asked the first question, that for what purpose you want the pen, you know then you are at the right place 👍
Not only the seller have such a calm voice, but the buyer as well!
I love this video. It made me feel so interested in Fountain pen that I bought 36 of them.
Goes in for a pen. Comes out with a navy suit for war.
D MO plot twist: the pens are for war
Establishing a context
Pardon me for my sushi breath
@@dogthatlooksattaxevaders6325 didnt get this reference. Can you link up the vid?
@@nashiffuadkhan9817 m.th-cam.com/video/b4l4khCUnIM/w-d-xo.html
I want so much more of this guy talking about the pens. I love the way he speaks even though I still need subtitles for most of it.
Felt the store-owner was very informative, and a good salesman; offering tips to the novice and interested customer.
I Love and respect the shop owner's expertise and enthusiazm.wise old Man, Salute. If the shop is in India I must have been visiting there. Salute from India.
Great customer service. Good movie too. Japanese have great tradition with fountain pens and it feels in that movie.
The way he is talking i would love to buy a pen from him.
For those that don’t kno 10,000 yen is roughly 90usd in 2020, so if you were curious and happened to come across this comment you no longer have to look it up on google...... this CoronaVirus isolation got me bored af
I got the 69th like 😏
The level of service you get in specialty stores in Japan is unreal.
I went to a used lens store in Tokyo, all three salesmen at the counter were chatting with a single customer. After waiting five minutes I asked for assistance only to be waved off saying that they were busy... So I left that store
With japanese people everything sounds- and looks respectful, humble, and innocent. Beautiful culture. Visiting Japan one day is on my bucket list.
I have always thought the same thing, there is respect for everything and everyone, I plan to visit as well
There was so much wisdom from that seller selling a fountain pen.
He's the Ollivander of fountain pens.