Quick Take: The heartbeat framework and putting customer happiness at the center

Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the heartbeat framework and putting customer happiness at the center on the latest episode of The Agile Brand with Greg Kihlström #podcast
On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by Jill Pavlovich, Senior Vice-President of Digital Shopping at Albertsons, they explore the difference between brands that prioritize customers and those that are truly customer-obsessed. The discussion focuses on creating exceptional omni-channel customer experiences in the retail sector. Stay tuned to gain valuable insights into what it means to be customer-obsessed and how to elevate your brand's customer experience game.
Don't miss a thing. Hear directly from leading brands and platforms about the challenges and opportunities facing marketers today. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
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[@masud8939]

Loving this conversation about customer happiness and the heartbeat framework in retail!

[@проф-и7л]

The discussion on omni-channel experiences is so relevant in today's world

[@AbdulHadi-cs6oy]

Greg is a great host, really driving the conversation forward

[@СветланаНея]

This podcast episode is a goldmine of information for retail professionals

[@ElenaSh103]

Albertsons is setting the bar high for customer-centric brands

[@iraklivashalomidze8289]

Such valuable insights on elevating customer experience in the retail sector

[@_38rus27]

Customer obsession truly sets brands apart - great point made in this episode

[@lilbird-c1s]

Subscribed and ready for more episodes of The Agile Brand!

[@sharapov1869]

Jill from Albertsons is dropping some serious knowledge on being customer-obsessed

[@ЛюбовьМатвеева-у6э]

Can't wait to implement some of these strategies in my own business