From the Founders: Addressing Quality Control Issues
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- เผยแพร่เมื่อ 28 ส.ค. 2024
- At the end of the first day at the 2023 Railroad Hobby Show in West Springfield, Massachusetts, Shane and Mike chatted about the important decisions we've made recently to address quality control concerns. They also shared a glimpse into the future of the HO SD40-2, talked about our first steam locomotive, and more. Be sure to watch this video for the latest insights into the inner workings of our company...
If you purchased one of the following models, please click the corresponding link to fill out a form addressing quality control.
Form 1: Rivet Counter HO Scale GE DASH 9 - CN/IC
docs.google.co...
Form 2: Rivet Counter N Scale GE ET44 GEVO - CSX Square Exhaust
docs.google.co...
Responses are due on or before Friday, February 24, 2023. We are working with our factory for a delivery date and expect it to be late summer/early fall 2023.
We apologize for our oversights and any inconvenience this may cause. We are implementing numerous additional procedures, checks and balances, and more to minimize potential future mistakes.
It's rare these days to see a company of any kind be up front and honest about these kinds of issues. Very refreshing gentlemen.
Yes very true. Rapido & ST have set a new standard. I would like to see Broadway Limited to do the same!
You need to get 1 and compare with everyone else. My friend the 3 best in the business are 1.Broadway Limited Imports 2. Scale trains 3 Rapido trains of Markham Ontario
@@michaelfedora5630 Broadway Limited has alot to improve upon.
@@michaelfedora5630 I was not ranking model railroad companies, I was actually commenting on companies in general owning up to their mistakes and accepting their responsibility to their customers. I think most of these model railroad companies do a good job unlike say drug and automobile companies. Doing the right thing like scale trains is doing will cost them in the short term ,but will pay off long term.
Thank you for your kind words of support. We really appreciate your business. -Drayton
Major props for this, never saw another company take this kind of ownership of issues
They are the best for diesels and many other products try them they are fabulous
You won't be disappointed I will buy one over a genisis now they are that good
Rapido is a second good example of this. Being you and I are both BLI fans I can tell you we both wish they took ownership of their issues like ST here
They are some of the best model trains in N scale I own. The customer service is among the best too. I am a loyal customer for life.
Hang in there guys. We have faith in you!
Sometimes doing things "the right way" doesn't always go as smoothly as anticipated. Glad you guys are addressing this so open and honestly. Seems like you're not only identifying the issues but also resolving and putting safety checks in place to ensure it doesn't happen again, which is perhaps the most important thing. That's more than some manufacturers would do.
I'm proud to own Scale Trains models and will continue to buy from you!
Thank you for your kind words of support. We appreciate your business! -Drayton
This is one of many reasons I continue to purchase from Scaletrains. Look , We all make mistakes, But the simple fact that you stand behind your products will allow you to continue to bring us such great models. Thanks for the honesty, transparency and apology. Keep up the great work guys.
The best out there man
Thank you for your kind words of support. We really appreciate your business. -Drayton
As a consumer electronics/communications business owner myself for more than 31 years, to see you aknowledge these issues and care about your QC as much as you do, says a lot about the people you are and your company!! In this day and time, it is nothing but awesome to see you take responsibility and be straight forward with your customers! I own several of your N scale engines and will continue to purchase from you in the future!! Keep up the good work and be proud of yourselves!!
Awsome products eh
Thank you for your kind words of support. We really appreciate your business. -Drayton
Thank you for being so open and honest. This is “just a hobby” after all and we are all in this together, so we’ve all got your backs! What sets ScaleTrains apart is your quality and accuracy and as long as you strive towards that, you’ve got a life long customer here!
The best out there
Thank you for your kind words of support. We really appreciate your business. -Drayton
You Guys make a Quality Product, and the market knows that. We also know we're only human and mistakes happen sometime. So, your doing the right things now to handle the issues, so I say congrats on a great job so far, Hang in there, your customers are not going anywhere.
Thank you for your kind words of support. We appreciate your business! -Drayton
You are a stand up company. I had those tank cars on preorder, but I’m glad you all sent them back instead of sending them out. It’s much better to receive the news that the container was returned rather than receiving a model that was defective. Thank you for being honest.
How amazing and so refreshing in any industry. You guys are heroes.
Keep up the great work! Best customer service in the business
Wow, thanks! -Drayton
Your quality of products, and honesty, is what keeps me as a loyal customer. Thank you for being transparent. I would rather wait for a correct product, and a quality product, than to hurry up and cut corners. Glad to hear the 40-2 is coming back. I’ve been missing that locomotive!
When was the last run?
Thank you for your kind words of support. We really appreciate your business. -Drayton
2020. -Drayton
Was looking forward to those tank cars, guess I'll have to wait a little longer. Full disclosure to your customer base is a great business model and is greatly appreciated. Thanks, and keep those trains coming. Can't wait for the next batch of NS Heritage units.
Thank you for your kind words of support. We appreciate your business and patience. -Drayton
Appreciate your frankness and optimism. Thank you for being so generous with your time and customer concerns.
The best out there
Thank you for your kind words of support. We appreciate your business! -Drayton
Been dedicated to you guy's from day 1 with my museum Big Blow because when you started your company I had a feeling you guy's were not going to forget your defining principles. This just reassures me of that even more, years later! Great Group, Company, Models and Customer Service.... Thanks for keeping it REAL'
Thank you for your 'transparency', and dedication to "doing it right" for us.
Thank you for your kind words of support. We really appreciate your business. -Drayton
So impressed with y'alls commitment to do the right thing - you don't see that very often these days. Thanks Shane and Mike for setting such a great example.
Josh
Thank you for your kind words of support. We really appreciate your business. -Drayton
Thanks for being so open about issues, that's not always easy. We believe in the people and products of Scale Trains. We support you!
Thank you for your kind words of support. We really appreciate your business. -Drayton
Awesome that you guys took the time to keep your customers informed and for being honest about the issues you/we are facing with the models. Thanks so much!
Thank you for your kind words of support. We really appreciate your business. -Drayton
You guys are doing the right thing in every respect. A couple other manufacturers (who I won’t name here) have had many QC issues in the past few years and it’s created harm to their credibility in my circle of modelers. That certainly will never happen with ScaleTrains as long as you keep caring about the customer and being professionally open about the struggles.
If y’all wanna hear Mike talk more about Mexican GEVOs I have that coming up soon 😂
Athearn!!!
@@tropicalties3806 Shh 🤐😂
They are the best I have ever seen out there you won't be disappointed with them just awsome products better than Athern genisis by far
Thank you for your kind words of support. We appreciate your business and enjoyed talking to you at the 2023 Railroad Hobby Show. -Drayton
Wow, what a stand up bunch, you took it on the chin and set about to make it right. Most impressive. I applaud you
Thanks for the honesty and being straight forward about the issues you guys have had. There is always something that comes up and can cause issues, how the problems are handled always tells the tale. You make a lot of nice products and no one is perfect. Hope to have you visit our club again sometime Shane!
Thank you for your kind words of support. We really appreciate your business. -Drayton
You guys are super! We will always support Scale Trains at the Amarillo Railroad Museum. You should be praised for standing up, taking you knocks, and presenting an honest reply. If all manufacturers had your morals, we'd be much better off! Thanks so much. Jerry Michels Amarillo Railroad Museum
Thank you for your kind words of support. We really appreciate your business. -Drayton
Bravo to the Scale Trains Management team for fixing things the right way. It makes me even more dedicated to buying your products knowing that they will be what they are advertised to be. Thanks!!!
Thank you for your kind words of support. We really appreciate your business. -Drayton
Thanks for addressing this to us guys! We appreciate that you guys go through and look at the locomotives and railcars before shipping them out hopefully everything gets resolved keep at it Scaletrains!
The best ever
Thank you for your kind words of support. We appreciate your business! -Drayton
I just tested out my HO Scale EJ&E SD38 and I wasn’t disappointed! Thanks scaletrains!
Thank you for your kind words of support. We appreciate your business. -Drayton
@@Scaletrains yes! I look very forward to hopefully purchasing more products very soon!
Mistakes happen, of course none of us like it. Please keep up the great work and honesty… we support you! (Also Conrail GP30’s please!)
yes...more CONRAIL GP30'S 😁😁
Thank you for your kind words of support. We appreciate your business! -Drayton
It is very rare that you can find the honesty and personal customer relations.
This is something that ScaleTrains as a company should be very proud of.
Honesty will bring and keep your customers standing by you to keep the company developing to hold true to your moto... "see the difference".
Keep up the great work.
It’s sad to listen to so many issues. Great to hear you are making efforts to correct what is out there already and you stopped other. As I have said over the years your CS IMO is the best. A better year ahead
Thank you for the well-wishes. We appreciate your support. -Drayton
Gents, you're products are the best in the industry. All companies have issues pop up and your head on approach to communicating those issues to your customers and provide resolution is industry leading. You both and your company deserve props for how you are addressing these problems...outstanding customer service...
Thank you, Clay. That really means a lot to us. We appreciate your support. -Drayton
Great Model Company , thank you for being one of the most outstanding producers of HO MODELS . You also show commitment with your customers.
Super impressed ScaleTrains with the honesty and transparency over this. Manufacturing is hard and quality control is even harder and love that you are fronting up and doing the right thing for the customer.
Thank you for your kind words of support. We really appreciate your business. -Drayton
I'm Impressed on this company for addressing this issue I bought my dash 9 40c ns unit when they had the first run and I'm very happy with the unit ik I will be back to buy another localmotive
I echo most of the comments. You are guys are amazing for going to this length. I know I have 2 GP30s and a some bulkhead flats on preorder. Quite frankly I would rather wait even several more months and have it done right. Kudos to Shane and company.
I’m new to the hobby and was very impressed with the products that I saw at the show as well as the Scale Trains associates which took time to talk to me. Watching this communication only confirms my decision that Scale Trains is the best choice above all others. In business, doing the right thing by the customer can severely impact the bottom line in the short term but you will see exponential returns in the long term. Many thanks to all involved for your candor and it’s time to make the first purchase of many!
Thank you for your kind words of support. We really appreciate your business. -Drayton
That was a difficult video to watch, but I can tell from their faces it was much more difficult to produce and deliver the message. Integrity is not easy or cheap. I appreciate that fact and will remain a loyal customer. Onward!
GLAD TO SEE A COMPANY TAKE RESPONSIILTY FOR THE MISTAKES ON THEIR PRODUCTS. KEEP UP THE GOOD WORK.
Guys - this is what sets you apart- dedication to quality and transparency. I teach leadership and management at university and in a lecture yesterday, we looked at the factors of successful companies and case studies. Amazon are a great example. Right at the top of the list was a complete focus on the customer and use of data! Great company. Great quality. Great values. You raised the game in our hobby. Thank you.
Thank you for your kind words of support. We really appreciate your business. -Drayton
I'm awaiting my first Scale Trains locomotives -- GP30 and GP30B in UP livery. I haven't run one of your locomotives yet, but after watching this message I couldn't be more impressed with your company. I'm looking forward to running my 30's, and doing more business with you in the future.
Thank you for the kind words, Kevin. We appreciate your support and your business. We're excited for the GP30s to arrive, too! -Drayton
Learn from this guys, take appropriate actions and come out the other side better and stronger. Take care of the customers which you are doing. Onward and upward.
Thank you for your kind words of support. We really appreciate your business. -Drayton
I am so impressed with your honesty and concern for your customers. Presenting this is so impressive and I commend you for having the courage to speak openly on this topic.
Thank you so much! -Drayton
A company that apologized to it's customers and will do all it can to retain my business has certainly my vote of confidence. I'm impressed!
Scale Trains,
Consider moving your production line here to the United States!
Hi guys, great video. It's easy when things go right, but the true test of a good company is how they handle things when things go wrong. I have a bunch of locomotives and freight cars on preorder, which I will keep on order because I know you stand behind what your produce. I do not worry about what I will receive.
Thank you for your kind words of support. We really appreciate your business. -Drayton
I must add to all the positive comments here in that , it is both rare and refreshing to hear a company be so open and honest about the issues you have faced. I have followed you since your inception and, although I STILL do not own any of your products (on my list of things I most desire), your absolute commitment , not just to your products but also your customers is astounding. I sincerely hope this video is viewed by other manufacturers - you guys have set the enviable benchmark in this hobby. Cheers from Melbourne, Australia.
Thank you for your kind words of support. We really appreciate your business. -Drayton
Best models out there! Detail is Amazing! Hang in there we need you!
Working on it! Thank you. -Drayton
Hi guys, I've been watching what you are putting out ever since you came to Amarillo. I'm so happy that I'm finally getting something from you, N Scale SD40-2. Should be hearing from you soon. Looking forward to getting even more in future. Thank you guys so much, Chris
Thank you for your kind words of support. We really appreciate your business. -Drayton
And thank you for getting Mike's train house products it went to the rite company for us modelers Amen to that 🙏
Thank you for your kind words of support. We really appreciate your business. -Drayton
I feel your pain but admire your commitment to the customer. This is a textbook example of how you should deal with adversity and build the brand. These problems will soon be behind you, but the forthright manner with which you handled them will be long remembered. Well done!
Thank you for your kind words of support. We really appreciate your business. -Drayton
Wasn't really into ScaleTrains until they brought out the N scale Rivet Counter ET44, Canadian National/BC Rail Heritage loco! Ordered one and it had some minor issues, but was able to get a replacement in no time! A very professional model train company! I set up an account right after! Cheers!
Thank you for your kind words of support. We really appreciate your business. -Drayton
Thank you so much for the information. It takes a great company to air it's dirty laundry in public. The financial hit your company must have taken on these issues had to be hard to swallow. I applaud you and all at Scale Trains. Just know that I will give you my vote of confidence by reserving and purchasing more of your products because I know they will be of excellent quality. If by chance, they are not the quality expected this shows that you will fix them and make it right for all concerned.
Thank you for your kind words of support. We really appreciate your business. -Drayton
@@Scaletrains You're welcome. You keep building them and I'll buy them. How about some more Geeps? Would love to see a GP 38-2 added to the GP 30
You still have my loyalty and support. You guys make the best locomotives. Keep up the great work.
Thank you very much! -Drayton
Great Video as always. Great to hear that you are working on the J class.
More to come! -Drayton
@@Scaletrains Hopefully soon, I can’t wait. Take the time you need to make it great though.
Well I wasn’t to happy that this all happened, waiting for these to come in. And then when they arrived, and all the hassle.
But, I have so much respect for owning up to this. The resolution is beyond fair!! We all appreciate it! And this puts you guys back on top in my eyes!! Thanks guys!
Thank you for your kind words of support. We really appreciate your business. -Drayton
I appreciate the attitude and effort. Looking forward to more of the best models on the market.
It’s excellent to see a manufacturer being upfront and honest with issues. This is why Scaletrains are fantastic. But I haven’t had a single problem with my Scaletrains CSX ES44AH yet. But keep the honesty up and fantastic new releases also.:)
Thank you for your kind words of support. We really appreciate your business. -Drayton
Great video, guys! Probably took some courage to make it. Thanks for giving us insight into how these models come to fruition and why there were problems... Plus the extra steps you are taking to make things right. You have my respect and future business.
Thank you for your kind words of support. We really appreciate your business. -Drayton
Great products! Glad to see you guy really care. Had a few steps off the locos, but nothing a little glue can't fix! Love Scaletrains! Keep up the great work for our hobby! 👍
Thank you for your kind words of support. We appreciate your business! -Drayton
The fact that you go the extra effort to assure that the model's are what they are supposed to be. That is a big deal for you to do what you have done. I am impressed with your decisions to hold or return to the factory models that are not to your standard's. At this time I am sure that you all are going to get thru this. The best thing that makes us all human. Is we have a wonderful sense of respect. Things happen. At least you caught the issues before they were shipped to the customer. And going the extra effort to make thing's right. For the customer. Not effecting the brick and mortar store's. And working with them. That is what makes Scale Trains what they are. Hope the best keep up the good work. We understand. Thank you.
Thank you for your kind words of support. We really appreciate your business. -Drayton
You guys rock. Hopefully this earns you many loyal customers for decades to come. I saw one of the standard Ferromex ES44 at the trainshow last week and I almost bought it. Very happy with the 11 Scaletrains in my collection.
Thank you for your kind words of support. We really appreciate your business. -Drayton
You guys have my support, it’s rare to see a company admit mistakes and genuinely apologize along with working their butts off to resolve the issues. Can’t wait to see the J when they come out!
Thank you for your kind words of support. We really appreciate your business. -Drayton
Glad to see ICG coming up in the next run of SD40-2! Glad you have identified and have a plan to fix these errors. Way to step it up.
Thank you for your kind words of support. We really appreciate your business. -Drayton
Really appreciate how honest and open you guys are. I love ScaleTrains products and with this video, you've gained al lifetime buyer! Thanks for everything you do, your attention to detail. I love all you N Scale products. Can't wait to see what other exciting things you bring to the market in N Scale.
Awesome! Thank you! We really appreciate your business and support. -Drayton
Thanks for putting in all the effort! Really looking forward to some more SD40-2's, particularly BN whiteface and UP late 80's. Could use a EMD Lease unit as well. Please do MRL SD45R's that they acquired from the SP. I ran the MRL 328 and 329 for several years.
Thank you for your kind words of support. We really appreciate your business. -Drayton
we need a SD70ACeT4
Maybe one day. -Drayton
Thank you for the honesty! It is refreshing to hear you discuss solutions to the issues.
Just got my replacement. Thank you guys
I am glad that you addressed this. I bought a rivet counter model and the quality of the one I got was not that good. For an over $230 model I was very disappointed. My $150 operator series runs circles around it. Not giving up on Scale Trains but was disappointed in this purchase
Sorry to hear about the issues you've experience with our Rivet Counter model. We look forward to making these QA/QC changes to ensure instances like these are limited. -Drayton
100% confidence in you guys. As enthusiasts, we know you guys stand behind your products!
Thank you for your kind words of support. We really appreciate your business. -Drayton
You guys are awesome! I didn't even know that my CSX model was inaccurate as I am not familiar with all of the Tier 4 GEVO's but I am happy to take a voucher for another purchase and renumbering the model to a prototype is fine with me. I love your dedication and to be quite frankly honest. Hornby and Accurascale could learn a lot from you in terms of quality control. Of which is why I moved to American N scale and I have loved it ever since. I hope you guys will consider doing an EMD GP40-2 in N scale with working ditchlights and a sound version. I am a loyal customer for life and I can assure you that I will help in any way I can with my ideas and suggestions. Have you considered making starter train sets and with the possibility of partnering up with Kato to make some Tier 4 GEVO train sets where ScaleTrains provides the locomotive and the wagons whilst Kato supply the track and controllers? As for the prices and demand for something like this. You will need to work out the viability but I think it would be a good way to promote the ScaleTrains Operator models in a train set that would be perfect for newcomers into the world of model railroading.
All the best and please keep up the great work
Peter.
We love having the option to buy Scaletrains products. Sounds like your issues center around impatience. Slow down, take care of your people and yourselves. And keep the product alive. No one dies from a bad series number on the train. Or a late arrival for gawd sakes. If you lose one unreasonable customer, its better that we have the option to buy the Scaletrains brand. Take it a bit easier folks. Stay alive and producing. A shade of color difference also is rediculous, real trains are outside and exposed to environment, which changes colors etc. Thanks Scaletrains, Ill keep buying.
wow! a company that cares? unheard of. Thanks for owning the issues and standing behind a high quality product.
Thank you for your kind words of support. We appreciate your business! -Drayton
This news is very impressive. I have been thinking seriously about changing from Athern to ScaleTrains. I won't go into the why's for that, but many of the reviews that I've seen put ScaleTrains on top. Great QC work, guys. Thank you for the honesty!
Thank you for your kind words of support. -Drayton
Noble cause gentlemen with honest and in depth video explaining how those QC issues occurred and how you plan to solve them permanently. Patiently waiting for ditch light SD40-2 versions to preorder. Keep up the good work and greetings from Slovenia Europe...
Thank you for your kind words of support. We really appreciate your business. -Drayton
As a customer, I appreciate your honesty. It sounds like you have the growing pains of a relatively new business. Some processes can only be refined by experience. Wishing you goof luck. Also, I'm looking forward to seeing a UP SD45 - preferably in delivery scheme!
Thank you for your kind words of support. We really appreciate your business. -Drayton
Wow, how refreshing!
I recently ordered 2 N scale C45AH GEVo units and pre-ordered one HO ES44AC, based only on word-of-mouth and online reviews. I'm just getting back into the hobby, and have never seen a Scale Trains product in the flesh. After seeing this video I feel much better about my decision, because now I know that this company stands firmly behind their products and actually values their customers.
Thank you for the kind words. We really appreciate your business. -Drayton
Congratulations on coming out and admitting you've had "issues" glad you have taken this path, hope it all works out for your company, there is a large producers in Canada that could take a leaf of of your book.
I only have one scale trains locomotive and I love it, I have been waiting for the SOO SD40-2 since you first released the SDs, sadly I am very disappointed that you have gone with the 2 cab side windows not the 4 windows, I understand it would have required much more work to get the model into production, I will keep waiting with my fingers crossed it will come one day.
Thank you for your kind words of support. We really appreciate your business. -Drayton
Greetings from Australia! Commitment to quality is not often served in the model railway industry. Top marks to you guys and we enjoy the quality our ES 44's at the Kingsview Model Railway.
I am very pleased you guys are taking such a solid approach to cutomer service and quality, and you are up front with your end users. I wish there were more like you. I have your CNW SD45 and MILW SDL39 (and the washers for the pilot🙂), and I have the CNW GP30 on order. I look forward to being able to order the N&W J class, an engine I've ridden behind, here in the Chicago area. Keep up the good work. Thanks.
Thank you for your kind words of support. We really appreciate your business. -Drayton
I don't know another manufacturer like this. Huge respect!
Thank you for your kind words of support. -Drayton
Kudos Shane!!!! You are the only company that stands behind your products.
Thank you for your kind words of support. -Drayton
I need to go and see all the cool things and meet you guys
Thank you for stepping up so glad you guys now have N scale now
Thank you for your kind words of support. We really appreciate your business. -Drayton
How good are these guys with ownership of mistake A++++++++. Simply fantastic. Well done keep it up
Thank you for your kind words of support. -Drayton
Thanks for the honesty! Might have to put an order in to help keep things moving😊
Thank you for your kind words of support. -Drayton
Thank you, Shane and Mike, for addressing issues that confronting the company in recent months. Thank you, Shane, for also responding to my comment on a previous video. Maybe someday we can meet and chat a little bit. That more or less be at Trainfest in Milwaukee. From it sounds like and the timing of everything, it sounds like COVID had something to with some of the problems. Shane, you mentioned in one of your videos that you would visit your plant a couple times a year. With COVID that was not possible and totally rely on your dec samples. Now other manufactures usually on average get about 3 to 4 samples plus any tooling revision samples before ever going into production. This what Rapido has learned over the years to do to overcome their issues with their first releases. And I think they're the first ones in the industry to do that. But, I think it was smart to save time and money to go and visit the plant and make any revisions over there than to go back and forth. But, of course, COVID hit. There are still more questions and suggestions I have. First, and foremost, is that you need to put an exploded parts diagram in with your locomotives like you do with your cars. Secondly, get rid of thoughs truck holders and form it into the clamshell mold. I think that would be a cost saver in the long run if you're always talking about price point. My question is about the HO SDL39. Is the tooling going to be remade to fix the coupler issue or are just going include a washer to clear the issue? I'm excited that you're doing another run of SD45's and I think you have done enough ET and GEVO's for the time being. Since you have already done most of the models that MTH did from the GEVO's to the GP35, are you not going to do any of the MTH diesels? Thank again for the video and keeping us customers up to date. Hopefully, you will answer my questions and take some of my suggestions.
I'm a production lead manufacturing of medical equipment. I can understand fully how mistakes are missed, and I know how this financially can effect a company. I always say, better QC control is a main stay. You need very Stringent QC procedures and better Floor QC on the production floor. You know which way you need to go, key is to getting there. Production Audits is your friend! Do more frequent Audits.
I appreciate the honesty. Sure wish Rapido Trains would fess up to their QC problems! ScaleTrains just moved up a notch in my book. You guys are what every business in this hobby should look like.
They did in one of their recent newsletters or at least I saw a mention of it
I think they only fessed up to the budd manor/sleeper paint issue because of customer complaints - otherwise, they would have said nothing. The F59PH is a terrible locomotive right out of the box.... the rear hood wasn't even attached on mine, class lights that don't work. Rapido then has no problem releasing garbage for the customer to buy, knowing it's garbage, i.e. Turbo 1.0. They then re-release products because the first run was garbage/not up to standard. Simply put, there are too many items getting by inspection and too many apology emails. Companies that bill themselves as 'museum quality' shouldn't even have a 'warranty/repair department'
Thank you for your kind words of support. We really appreciate your business. -Drayton
@@chrisdaniell2990 weird mines hasn't given me any issues so guess I got lucky.
I'll cut them some slack on the first turbo due to them being a brand new company but yeah they do need to do better
2 of the 3 Rapido F40PH locos I bought had issues. Broken/ missing parts, etc. And it was 6 months to recieve replacement parts to fix. On the other hand, ALL my Scaletrains locos have been flawless.
I'm impressed guys, you seem to be going in the right direction!
Thank you for your kind words of support. We really appreciate your business. -Drayton
I'm excited to see the J coming! I hope there can be more and new steam in the future!
Thank you for your kind words of support. We appreciate your business! -Drayton
Thank you guys, keep up the good work!
We will! Thank you for your kind words of support. We really appreciate your business. -Drayton
Mike saw your video completely and after 52 yrs of modeling I've been & seen allot. I really appreciate your products suggestion line. Mike I will share this with you, always take your time till it perfect for you to deliver it to us all, so don't be embarrassed about sending back because they are not right send your followers an update and say they are being revised because they did not meet our expectations and you know what? We modelers really appreciate it because it shows us all you are ontop of the problems and you all will deal with it until it's perfect and my friend that's that 😉 end of story it will be delivered when perfect so don't apologize do your part as train enthusiasts and do it perfect my friend.jason at rapido trains is this way so he doesn't relaese a product till its perfect okay and I know him very well
Thank you so much for this, Michael. We appreciate your support. -Drayton
I know I have mentioned small things like parts falling off during shipping and that will never be completely eliminated. For the most part those are easy fixes for modelers. You might consider adding an exploded drawing to your website where folks can report those incidents and you would be able to see which parts might need to be addressed. Keep after it, you'll fix it.
Thank you for your kind words of support. We really appreciate your business and will take your suggestion into consideration. -Drayton
Things will work out. Keep them coming. I truly wish you guys would do the Early Trinity 5851 (No End Cut Outs, 2 variants) and the Late 6421 capacity plastic pellet covered hoppers. Many reporting markings and shades of gray including beige. A general service tank car like a UTLX 25,000 gallon plus and the 16,000 gallon panda bear and black painted car are a must.
Thank you for your kind words of support. We appreciate your business and thank you for your suggestions! -Drayton
I am with you all the way.
Thank you for your support, Robert. -Drayton
A good example for all companies. Just 'fess up and fix the issues
Love the products. Only locomotives I really cherish!
Thank you for your kind words of support. We really appreciate your business. -Drayton
YES!!! ICG SD40-2’s. Best news of the year. Please consider ICG for the next run or GP30s 🤞🤞
We will definitely consider ICG for future runs. -Drayton
Congratulations, gentlemen, and thank you.
Our pleasure! Thank you. -Drayton
We appreciate your transparency!
Thank you for your kind words of support. -Drayton
It's really great to see Y'all being so open and honest about these issues, and making changes to help prevent them in the future! Also, any more C39-8's planned?
We plan to offer more HO Scale C39-8s later this year. -Drayton