I think you handled that really well, very calm and collected. It's very easy to get stressed by buyers who seemingly don't pay attention to the details or the workings of eBay (open a case, or talk to the seller, don't just open a dispute with your payment provider). I'm convinced there should be a training course all buyers must pass before being able to buy on eBay! 😂😂 I once had a buyer buy an item from me and a very similar one from another seller. She opted to return 'them' because she'd overspent and regretted it. So I agreed to the return and issued a full refund upon receiving it back. She then went on a message barrage, INR and then onto chargeback because she wanted a refund for 'both' items. It took a very long time to explain she only bought one item from me so I could only refund her for that one and needed to contact the other seller to get refund for the other one. Exhausting sometimes.
I sold a dress for £100 on eBay. The buyer obviously wore it to an event and decided she wanted her money back because she then sent it back and it stank of cigarette smoke and perfume. She said it wasn’t as described. I posted pictures of flaws. So annoying!
So sorry you went through all that. Back in the early 80’s I collected Kinder Toys, (little toys you put together from a chocolate egg). They are sold in almost every county now, but back then they weren’t. I traded, bought and sold almost on a daily basis. I had an E-Bay and a PayPal account and had 100’s of positive feedbacks, never a negative one. Having to deal with scammers was practically unheard of. I have a huge collection (5000+ items) that I have recently started to think about selling. After watching your video as well as a few others in the same position has given me second thoughts. I guess nothing is sacred in this world anymore.
I’ve had a problem like this before. I would’ve responded exactly the same way that you did to this buyer. You did an excellent job but it’s always a shame that it takes so long to resolve and is so frustrating to deal with as the buyer won’t accept responsibility and just keeps on messaging. When it does very occasionally happen to me it does stress me out a bit because of the injustice and the effort it takes to resolve. I remind myself of all the lovely satisfied buyers, it’s not even about the money on these disputed cases, it’s the deceit that gets to me. Also I’m new to your channel and really enjoying your content. You are a great storyteller and you get to the point, you’re a natural at TH-cam.
Always remember the lovely buyers far outweigh the twats. Take a time out occasionally and have a read of your positive feedback to remind yourself the world is actually a nice place 👍🏼😊
I often come across the fact that it is the US buyers who often want to return something and say that they received something different from what was listed on eBay. I have shipped to at least 90 countries around the world, but the problem is always with US buyers. Perhaps for Americans it does not matter who and how to deceive.
People in the USA often buy several sizes or items from Amazon and amazon makes the sellers refund for any reason. Many Americans expect to return everything at any time. I'm in Aus and wouldn't send to USA.
I've been very fortunate as I've never had an issue as you just described, I sell some vintage doll parts etc so apart from these its very rare for me to sell any items with damage however after watching many videos I now list any TLCs, wear or damage in the Listing Title, I also now message the buyer straight after they have bought reiterating any faux pa's and it's surprising how many people don't look at all pictures and certainly fail to read descriptions! So if you have room on the Title list "Read Script" in the listing header / Title I believe this alone has enabled me to keep my 100 per cent feedback, Thanks for the info!
I used to fix laptops and sell them when fixed on Ebay but I gave up in the end, the number of times I checked the laptop before sending only to have them claim it was broken when they received it and they either return a different laptop or the same laptop with something missing like the ram or harddrive was insane. I was basically making no money because of all those fraudulent returns and gave up on the whole enterprise.
i saw an etsy review on someone shop complaining that they bought a finished jigsaw piece that was framed and glued because they expected it to be un done and they said it ripped when they took it apart😂😂 the listening could not have been more clearer it was even in the title that is was finished
GSP to The States are a nightmare. I had an American buyer open a case two days after the item had been received at the local GSP hub as he claimed it had been sent to the wrong address. Took ages to sort. I've now written a description of how GSP works & include it in all my listings so there can be no dispute.
Hiya James, another great video... Just goes to show, what happens in the background of ebay with some buyers, who get a little confused. Thank you for taking the time, with explaining all. Good to see the Wui working. Thank you for taking the time to explain all. 🙂
Great 👍🏼 video 🎥 James! I watched that Boot Sale video where you purchased the Battleship game 😊 I'm a private seller on eBay and had a recent eBay case submitted to me. eBay was in my favour so I didn't have to issue the refund.
I’ve had the same experience with money being on hold for 7 weeks that was finally given to me and I now have a new dispute and the money wasn’t on hold. I think it’s the new protection for business sellers
Well handled mate, i had a very similar issue, GSP buyer filed a payment dispute. However eBay covered me from the start saying my funds were safe regardless of the outcome due to it being through GSP. Perhaps that's why your funds weren't on hold. My buyer actually won their payment dispute which is crazy but eBay covered me so I wasn't affected.
I have had overseas buyers who brought something and then cancelled as they did not realising just how expensive postage is to that country. I stopped advertising bulky items to overseas buyers where the postage would mean that the total cost would be higher than a new item.
Handled that well. I'm surprised it ended in your favour tbh. I think its because its an international order. I get like 4-5 orders a month returned because buyers haven't looked at photos or the description. Its painful but consumer rights give them the power to do so.
as a part time seller I never used to accept returns (I thought) however buyers tell lies by opening cases of NAD so seller pays return postage as well as full refund. Now I get many returns for clothing etc as Does Not Fit, I always put all sizing correct in description followed by tape measure on photos and still they put not as described as reason for return, returns are automatically accepted by ebay but you do not know about the reason until you receive the vat invoice for the postage label You've sent to buyer! you are correct about buyers who do not read description but many do know how to manipulate ebays money back guarantee.
I’d say they were very professional response compared to some that I’ve seen before😂 customers being wrong is definitely the worst part of reselling. I had one before for a box of slippers, they loaned the box was ripped which was in the picture and then they said they thought it was part of the pattern 😂
Great video, I have a question: do you use Vinted Pro or just a regular Vinted account for selling? I'm wondering which option works better for reselling. Thanks for your reply!
I’m an amateur eBay seller mostly getting rid of my own unwanted stuff. It’s mostly gone ok but I did have one buyer who wanted to return something because it was not as large as she expected-despite me clearly listing the dimensions. It was a very cheap item and she realised she would have to pay return postage she let it go.
When i first started on ebay i would go to town on buyers like this and then of course get the damaging negative feedback but now 12 years later ive learned to hold my tongue but its tough when dealing with newbies for sure.
I once sold a record player, and the seller purchased it and chose delivery, but I had to sell it for parts as I diddn't have the power supply so I couldn't tested, the buyer said can I collect as you don't accept returns, but it sold for 99p +postage, I gave her the option to cancel but I just got so fed up snd cross with her I just sent it so I messaged her stating that, as I was fair in my listing, as she said is it working as well, so I reiterated my listing to her that I was unable to test it due to not having the power supply. Goodness me some buyers! Never got it back as I crossed out the return address on the shipping label as I just wanted rid of it! And to a very funny buyer who I just did not trust! Luckily I only had the one so far as other buyers was absolutley fine, I made a small refund on a combined postage to the same address so they just paid for 1x postage.
But I had to post it as she chose delivery and not collection when she would have had the option to and ebay to then give them a QR code to confirm collection for me to scan
Sounds painful. From my experience of painful / scam buyers over the years I would suggest he wasn't a scammer or trying to screw you over. A scammer isn't ever giving an apology, that's for sure! Seemed to just be misinformed and not understanding what had happened. Customers are often in denial of their own mistakes, but especially when they don't even realise what they've done. I've been looking up images for products before on google and if it comes up with an ebay image and you click through to the listing, if that listing is then out of stock it can then redirect you to a very similar listing that's the not exactly the same but is in stock. So whether something like that happened and he got sent to your listing from a new one I don't know. Glad it got resolved though. GSP is pretty perfect for sellers, esp with how they cover INRs, but INADs can be a nightmare with eBay expecting you to provide free international return labels. Thankfully rarely had an issue but when they do come up it can be very tricky.
Is it possible that a buyer in the US would see your item at a much higher price because Ebay are factoring in additional transatlantic airfreight + tracked USPS (?) surface delivery costs, which for a large item might account for much of the difference ?
2:11 OMG I got that Battle ship game somewhere. Good to know they well well on Ebay. I also had a buyer who bought a vintage 80's home shredder from me, but he bought it on the cheap to use for privacy data shredding, which I think by law you need a cross shredder for confidential paperwork? He put in a claim for "not working" but in his demanding message to me said it "didn't work how he wanted it as it was not cut out to shred 6 pages at a time. "I message him back stating it was a old working home shredder that was 40 years old and was not suitable for shredding confidential data and I also pointed out that how can it be working if the claim was for "not working" He said I was splitting hairs and left it at that. Ebay sided with me, as I had pointed out, he said that it was working, so his claim was fraudulent.
Started selling a 10 days ago after along time away, nothing serious just personal items. Up to 9 items and already had a item put on hold even thought the items been delivered and buyer is happy and left good feedback. Weve even messaged each other trying to resolve the issue. Correct tracking number was supplied even a signature was supplied a photo taken by Royal Mail. How long should I wait after the release date ebay has given ?
I bought a lot of over 3 thousand photos through the GSP, they took forever and got stuck in limbo, found out once I got it, over 500 ww1 named military photos went poof after it got stuck at there shipping center. Was a massive headache on a 400 dollar lot, and will never use global shipping again.
I had a guy in the UK wanted me to deliver the item which I had listed as "collection only" as it was a bumper cover and cost too much to post. He then said he could get it posted for £2.50? I called all the usual couriers and the PO and cheapest was £15.00. I stated it was listed as "Collection Only" He then put a dispute in saying I asked for more money than the listing! I sent all the comments from us both and they agreed it was no blame on either! It was not until a few months later I had a women call asking why I had not paid for an item from her? I had nothing to do with me so I said I had stopped using eBay because of my experience with a buyer! She then said the name and it was the same guy who used my details to cause trouble on ebay. We both agreed to send a complaint to Ebay and he was removed.
Hi James, Interesting story - thank you. Q. I'm kinda scared of using GSP - here's why. My understanding is that my responsibility as a seller is to get the parcel to the eBay's U.K. distribution centre an that's it - eBay take over from there. Sounds great so far. However, if the buyer (in another country, obviously) wants to return the item for any reason, then I as the seller have to pay for the return. Lots of buyers know this, and so they ask for a refund knowing that you (the seller) won't want to pay the shipping cost of the return. So, they end up with the product for free. Have I got this wrong and, if so, please can you correct me! 🙂
I wonder if that guy bought more than one of those bags, and was too red-faced about it to admit he had been pestering you when he was referring to another sellers item?
I had an American buyer praise me as a seller but left me neutral feedback because the American postal service was so poor, he wouldn’t retract it even after me trying to explain that the feedback was just for my service, he left a big rant on my feedback about the terrible American post.
it was probably eBay international shipping cost due to size and weight, plus import duty added at checkout that doubled his purchase cost, so he assumed it must be a new one lol
I had someone 2months after it was sold saying they didn't receive it I sent them a pic of it on their doorstep They still said they hadn't received it and it must have been stolen and the courier I used shouldn't have left it unattended. I said it was a police issue if you'd had it stolen. So hard and why months later?!?
Vinted buyers can be just as complicated. Returning used things marking them as damaged when they just didn’t like the fact it was used. Should be their own problem. 🙄🙄
I sent some accessories for a food processor to Australia and the buyer said that I had sent broken and worn out things. I showed ebay how I had marked the items and would they ask the buyer to show them the marks. Never heard another word
I've only sold something once with GSP. After purchase the buyer "requested an invoice" which basically bypassed GSP so he had to send me money for shipping outside of eBay. Absolute pain!
I've only ever had one problem with an ebay buyer who was desperate to buy a pair of table lamps (total cost was £75 each) but would not place a bid, just kept asking for me to accept an offer. I was getting plenty of offers and the optimum sale price just about to sell and the woman who would not place a bid suddenly outbid everyone else and won the pair. She then failed to pay and made a complaint to eBay claiming I had accepted the offer in advance. Fortunately, all my exchanges were seen bu eBay and I sold to the last bidder. But it did take days and many messages to finally get paid.
Hey not sure ur asda is doing it but I went in today and they had loads of “ xmas eve boxes” for 20p for sale perfect for sending shoes I brought 16 made me think of u ha might be interest to u
I sold a blu-ray/dvd steel book on the 8th of December, and it sold to someone, i think in America. I sent it via GSP to eBay’s centre. I got two messages from them. One to say it had arrived, then one a couple of days later to say they had sent it on. Last night i got a message off the buyer saying it still hadn’t come, and the tracking was saying it hasn’t moved since December the 21st! EBay have now frozen the funds on me! I’ve just spoken to them on their automated system. Guess I’ve got to sit tight now and wait? As far as I’m concerned it’s out of my hands. I’ve done my bit!
Sounds like that guy admitting he were wrong, is what won you that dispute. That's the kinda thing stopping me from doing ebay, as what I want to sell, all have a 50-50 chance of working maybe once, or not work at all (cassette, cd, and 3.5 floppy media - upto 40 yrs old). At this point, what I want to sell is now more like, boxes and jewel cases for the box art, with original media that may or may not work.
It may take a while but all will be okay, just make sure you provide proof of everything and you’ll be covered. If not won, appeal the case and eBay will have your back 👌🏼
I thought the original battleships game was either Tomy or Palitoy not Gtech? Yes, I'm old😂 Edit, computer battleships was 1977 made by Milton Bradley ( MB games)
I bought a computer battleships from a charity shop some years ago and made a profit on it.I remember the buyer,after receiving it, asking me if it had the pre set input cards with it,which it didn't.I had the game myself in the 70s and don't recall these cards,just inputting our own co-ordinates.I didn't intend selling it but it wasn't as fun as I remembered.
Payment dispute cases should be dealt with between eBay and the bank and NOT passed onto the seller as these are to do with bank details potentially being fraudulently used and sellers dont have access to the buyers bank details. I sold two items separately to one buyer over a three day period. Both sent signed for and both safely delivered with positive feedback. Three months later a payment dispute case was opened up on one item and 24 hrs later another on the second item. I lost both cases and had to pay extra fees . I'm a private seller and only sell bits and pieces so had no idea this could happen. I fought this and eventually won as apparently the buyer had done this before. Still can't give buyers negative feedback though can we?
Gsp is a nightmare as not worth using at times as sold a item which went to Australia and guy received said it was fake and I have to pay to get item back and cost to return was 50 quid not including tax . Lost 100 pounds on a item which wasn't fake. Ebay should have a gsp for returning stuff but buyer know this so so screw the system
that's the bit I couldn't wrap my head around. $75 + $65 shipping on a large item all the way to the US for a used suitcase with a broken wheel. Something just didn't make sense, like how much are suitcases over in the US to think that was a good thing to decide to buy? Your explanation makes the most sense unless suitcases are an unheard rarity you cannot find easily in a shop over there.
I fully agree with YOU - unless he is a moron and was looking at several of the same bag on ebay and clicked buy on the wrong 1 as he thought wow the price has gone down
That guy was an absolute muppet,I'd of done exactly the same or worse yeah you have to stay professional but there's a point in which it's too much hassle,gotta let them know you aren't a pushover.
Today with postage to uk to Colombia it’ll cost me £96 to deliver but they paid me £21 coz that’s my international postage as normal but I’m not paying that much to send it that’s crazy wot would u do in this situation 😮
You were lucky here. I always prefer a buyer to open a paypal case rather than an ebay case. If a buyer opens a "not as described case" on paypal, you simply ask them to return it for a full refund. and the buyer has pay postage fees and supply proof of postage and proof of delivery in order to get a refund. Ebay is different. If a buyer opens a "not as described case" - there is no debating back and forth, no independent person to make a decision. With ebay you MUST accept the return and you must pay for the return postage. The real problem happens is when the buy insists you have to send them $110 to return a watch and it must be sent via TNT overnight delivery. Or the buyer claims not to have paypal and you are on the hook to supply a postage label. If you do this it will cost you $50
Thanks James, Your work space looks super tidy to me. I can understand how someone might mistake one of your items as new, you always do a fab job of cleaning them up...keep up the good work :) ps. i disliked Sallyfresh comments haha 😝
🤣 I think she might have been the bag buyer in disguise 🥸 Thank you though, it makes all the difference to the workflow. And yeah I’m even if I make them look new - the description will still say pre-owned, of course 👌🏼
Sounds similar to my blender scammer. Some of these buyers think we are normal people selling our old stuff, until they find out were resellers and then they panic and say anything rubbish
Im a ~100K mainly media seller. I started my youtube 6 weeks ago explaining how I do it. 14:55 and thats what I do. I have a video about dealing with unscrupulous buyers (though I am US based, I dont know the rules across the pond.) Feel free to delete this shameless plug.
I had someone claim 15 pound off me for a used copy off watchmen on the ps3 for a small rip on the back on the case and a cex sticker that was on the case. the rip was tiny and was in the picture, the cex sticker was a joke from him, ebay gave him a refund for that , I got a my money but that not the point. it was a used copy of watchmen ten pound cheaper then cex . for real faults I always pay back the buyer but a tiny rip on watchmen ? ..
You whoop hes ass dude isn't stupid as he opened the PayPal case he knew what he was doing 🙄. I had a guy in Italy who wanted to return a die cast car he claimed it had been re-painted, in the mean time he was banned on Ebay, they told me he's not part of the sight and I don't have to refund him , he paid out hes own pocket to return lol. get the car back hes sent back some cheap poundland car toy mine was like £45 sale gutted because i could have re sold the car scamming git 😂
One person said to me, they didnt receive the item, and yodel tracking said delivered. i called ebay, and said, what do i do, he said he dnt have it, ebay said, he can say it burst into flames, dnt mean its true! - which made me smile that day :)
The problem is so many delivery company’s leave it at the door or in a ‘safe place’ that clearly wasn’t safe as they get stolen, only takes a stranger on the streets to see a courier leave a parcel outside a house then wait for them to drive off and they’ll steal it, and then poor customers are left with no parcel that was ‘Delivered’ so they lose their money and they lose the parcel
@@jimbennett1995 Nonsense. What courier doesn't let you claim? The only courier that's a hassle, which I don't really ship with for that reason would be UPS. How are you meant to "prove" it was stolen, it's on the courier to show you proof it was delivered.
I think you handled that really well, very calm and collected. It's very easy to get stressed by buyers who seemingly don't pay attention to the details or the workings of eBay (open a case, or talk to the seller, don't just open a dispute with your payment provider). I'm convinced there should be a training course all buyers must pass before being able to buy on eBay! 😂😂
I once had a buyer buy an item from me and a very similar one from another seller. She opted to return 'them' because she'd overspent and regretted it. So I agreed to the return and issued a full refund upon receiving it back. She then went on a message barrage, INR and then onto chargeback because she wanted a refund for 'both' items. It took a very long time to explain she only bought one item from me so I could only refund her for that one and needed to contact the other seller to get refund for the other one. Exhausting sometimes.
I sold a dress for £100 on eBay. The buyer obviously wore it to an event and decided she wanted her money back because she then sent it back and it stank of cigarette smoke and perfume. She said it wasn’t as described. I posted pictures of flaws. So annoying!
So sorry you went through all that. Back in the early 80’s I collected Kinder Toys, (little toys you put together from a chocolate egg). They are sold in almost every county now, but back then they weren’t. I traded, bought and sold almost on a daily basis. I had an E-Bay and a PayPal account and had 100’s of positive feedbacks, never a negative one. Having to deal with scammers was practically unheard of.
I have a huge collection (5000+ items) that I have recently started to think about selling. After watching your video as well as a few others in the same position has given me second thoughts. I guess nothing is sacred in this world anymore.
I’ve had a problem like this before. I would’ve responded exactly the same way that you did to this buyer. You did an excellent job but it’s always a shame that it takes so long to resolve and is so frustrating to deal with as the buyer won’t accept responsibility and just keeps on messaging. When it does very occasionally happen to me it does stress me out a bit because of the injustice and the effort it takes to resolve. I remind myself of all the lovely satisfied buyers, it’s not even about the money on these disputed cases, it’s the deceit that gets to me.
Also I’m new to your channel and really enjoying your content. You are a great storyteller and you get to the point, you’re a natural at TH-cam.
Thank you Joan, lovely comment. I am the same, not always about the money, it’s the deceit that hurts the most - hope you enjoy the videos! 😊
Always remember the lovely buyers far outweigh the twats. Take a time out occasionally and have a read of your positive feedback to remind yourself the world is actually a nice place 👍🏼😊
I often come across the fact that it is the US buyers who often want to return something and say that they received something different from what was listed on eBay. I have shipped to at least 90 countries around the world, but the problem is always with US buyers. Perhaps for Americans it does not matter who and how to deceive.
Shake hands with an american, always check you sill have your watch afterwards
People in the USA often buy several sizes or items from Amazon and amazon makes the sellers refund for any reason. Many Americans expect to return everything at any time. I'm in Aus and wouldn't send to USA.
Glad you got it sorted - most of the time things go smoothly - but it's those few awkward ones that can cause stress and eat up your time
I've been very fortunate as I've never had an issue as you just described, I sell some vintage doll parts etc so apart from these its very rare for me to sell any items with damage however after watching many videos I now list any TLCs, wear or damage in the Listing Title, I also now message the buyer straight after they have bought reiterating any faux pa's and it's surprising how many people don't look at all pictures and certainly fail to read descriptions! So if you have room on the Title list "Read Script" in the listing header / Title I believe this alone has enabled me to keep my 100 per cent feedback, Thanks for the info!
Some people man 😂😂
You were more reserved than i would be in that situation lol
I'm going to use the 'don't be rude' reply myself in the future! Precise, consise and to the point!
Sometimes you’ve just gotta put it out there and make them aware they’re being that way. 🥲
I used to fix laptops and sell them when fixed on Ebay but I gave up in the end, the number of times I checked the laptop before sending only to have them claim it was broken when they received it and they either return a different laptop or the same laptop with something missing like the ram or harddrive was insane. I was basically making no money because of all those fraudulent returns and gave up on the whole enterprise.
Should have rented a small shop.
@@williebobs3830shop don’t have a big audience like eBay…..
The balance is maintaining the balance. If you can’t, the cost will be on you, or them🇺🇸
I can imagine he assumed it would be new based on international shipping cost. I think he may just have been confused
i saw an etsy review on someone shop complaining that they bought a finished jigsaw piece that was framed and glued because they expected it to be un done and they said it ripped when they took it apart😂😂 the listening could not have been more clearer it was even in the title that is was finished
GSP to The States are a nightmare. I had an American buyer open a case two days after the item had been received at the local GSP hub as he claimed it had been sent to the wrong address. Took ages to sort.
I've now written a description of how GSP works & include it in all my listings so there can be no dispute.
Battle ships! God that brings back so many memories! I'd be tempted to get that from you haha. Keep up the good videos!
Hiya James, another great video... Just goes to show, what happens in the background of ebay with some buyers, who get a little confused. Thank you for taking the time, with explaining all. Good to see the Wui working. Thank you for taking the time to explain all. 🙂
Great 👍🏼 video 🎥 James!
I watched that Boot Sale video where you purchased the Battleship game 😊
I'm a private seller on eBay and had a recent eBay case submitted to me. eBay was in my favour so I didn't have to issue the refund.
I’ve had the same experience with money being on hold for 7 weeks that was finally given to me and I now have a new dispute and the money wasn’t on hold. I think it’s the new protection for business sellers
What a waste of your precious time. You handled that buyer very professionally!
Fantastic result. Very good video.
Well handled mate, i had a very similar issue, GSP buyer filed a payment dispute. However eBay covered me from the start saying my funds were safe regardless of the outcome due to it being through GSP. Perhaps that's why your funds weren't on hold. My buyer actually won their payment dispute which is crazy but eBay covered me so I wasn't affected.
Interesting to hear some of the problems that can arise, glad it all got sorted. 👍
Brilliantly and professionally handled 👍🏼
I have had overseas buyers who brought something and then cancelled as they did not realising just how expensive postage is to that country.
I stopped advertising bulky items to overseas buyers where the postage would mean that the total cost would be higher than a new item.
Even tiny items are expensive to ship to Australia. A tiny figurine might be 80 pounds post.
@dorothyjbond I never had an issue with the smaller items, but then I never sent any high-priced items overseas due to potential customs issues.
Handled that well. I'm surprised it ended in your favour tbh. I think its because its an international order. I get like 4-5 orders a month returned because buyers haven't looked at photos or the description. Its painful but consumer rights give them the power to do so.
Really good timing as I’m a private seller & I’ve had someone open up a payment dispute suddenly even though he’s had it for a month.
Wow James 😮 that was a pain - glad you won
as a part time seller I never used to accept returns (I thought) however buyers tell lies by opening cases of NAD so seller pays return postage as well as full refund. Now I get many returns for clothing etc as Does Not Fit, I always put all sizing correct in description followed by tape measure on photos and still they put not as described as reason for return, returns are automatically accepted by ebay but you do not know about the reason until you receive the vat invoice for the postage label You've sent to buyer! you are correct about buyers who do not read description but many do know how to manipulate ebays money back guarantee.
yep I have a lost lazer cutter that was sent pre x-mas
Passive, aggressive buyer. 😮
I’d say they were very professional response compared to some that I’ve seen before😂 customers being wrong is definitely the worst part of reselling.
I had one before for a box of slippers, they loaned the box was ripped which was in the picture and then they said they thought it was part of the pattern 😂
Great video, I have a question: do you use Vinted Pro or just a regular Vinted account for selling? I'm wondering which option works better for reselling. Thanks for your reply!
I find with GSP that the average time for delivery is 3 weeks so it sounds like it was right on track. At least it's all sorted 👍
14 days to return using distance selling regulations. Ebay and other platforms push sellers to give 30 days though.
I have come across weird Sellers and weird Buyers. It can feel like ur operating in crazy town at times.
I’m an amateur eBay seller mostly getting rid of my own unwanted stuff. It’s mostly gone ok but I did have one buyer who wanted to return something because it was not as large as she expected-despite me clearly listing the dimensions. It was a very cheap item and she realised she would have to pay return postage she let it go.
When i first started on ebay i would go to town on buyers like this and then of course get the damaging negative feedback but now 12 years later ive learned to hold my tongue but its tough when dealing with newbies for sure.
I once sold a record player, and the seller purchased it and chose delivery, but I had to sell it for parts as I diddn't have the power supply so I couldn't tested, the buyer said can I collect as you don't accept returns, but it sold for 99p +postage, I gave her the option to cancel but I just got so fed up snd cross with her I just sent it so I messaged her stating that, as I was fair in my listing, as she said is it working as well, so I reiterated my listing to her that I was unable to test it due to not having the power supply. Goodness me some buyers! Never got it back as I crossed out the return address on the shipping label as I just wanted rid of it! And to a very funny buyer who I just did not trust! Luckily I only had the one so far as other buyers was absolutley fine, I made a small refund on a combined postage to the same address so they just paid for 1x postage.
But I had to post it as she chose delivery and not collection when she would have had the option to and ebay to then give them a QR code to confirm collection for me to scan
I very rarely get cross but she managed to push my buttons, but I was still professional
Hi mate, how do you clean up suede shoes and what if they are a bit faded? Thanks 👍
What does that buyer expect when you list it correctly? At least you got it sorted now pal glad the Wii worked too great memories hearing it work 😊
Sounds painful. From my experience of painful / scam buyers over the years I would suggest he wasn't a scammer or trying to screw you over. A scammer isn't ever giving an apology, that's for sure! Seemed to just be misinformed and not understanding what had happened. Customers are often in denial of their own mistakes, but especially when they don't even realise what they've done. I've been looking up images for products before on google and if it comes up with an ebay image and you click through to the listing, if that listing is then out of stock it can then redirect you to a very similar listing that's the not exactly the same but is in stock. So whether something like that happened and he got sent to your listing from a new one I don't know. Glad it got resolved though. GSP is pretty perfect for sellers, esp with how they cover INRs, but INADs can be a nightmare with eBay expecting you to provide free international return labels. Thankfully rarely had an issue but when they do come up it can be very tricky.
Is it possible that a buyer in the US would see your item at a much higher price because Ebay are factoring in additional transatlantic airfreight + tracked USPS (?) surface delivery costs, which for a large item might account for much of the difference ?
2:11 OMG I got that Battle ship game somewhere. Good to know they well well on Ebay.
I also had a buyer who bought a vintage 80's home shredder from me, but he bought it on the cheap to use for privacy data shredding, which I think by law you need a cross shredder for confidential paperwork? He put in a claim for "not working" but in his demanding message to me said it "didn't work how he wanted it as it was not cut out to shred 6 pages at a time. "I message him back stating it was a old working home shredder that was 40 years old and was not suitable for shredding confidential data and I also pointed out that how can it be working if the claim was for "not working"
He said I was splitting hairs and left it at that. Ebay sided with me, as I had pointed out, he said that it was working, so his claim was fraudulent.
hahah I always sit on the Wii stuff as a hassel to clean and tidy up to list but still worth picking up when cheap
Think you handled that situation really well.
Started selling a 10 days ago after along time away, nothing serious just personal items. Up to 9 items and already had a item put on hold even thought the items been delivered and buyer is happy and left good feedback. Weve even messaged each other trying to resolve the issue. Correct tracking number was supplied even a signature was supplied a photo taken by Royal Mail. How long should I wait after the release date ebay has given ?
E bay seems to have changed since the earlier days.
Yes jammy dodgers 💪 (marathon to watch all of your videos)
Did you ever get days with no sales? Especially during this time of year in the past?
I bought a lot of over 3 thousand photos through the GSP, they took forever and got stuck in limbo, found out once I got it, over 500 ww1 named military photos went poof after it got stuck at there shipping center.
Was a massive headache on a 400 dollar lot, and will never use global shipping again.
My guess is the buyer saw the same item on a few different listings then bid on the wrong one.
I had a guy in the UK wanted me to deliver the item which I had listed as "collection only" as it was a bumper cover and cost too much to post. He then said he could get it posted for £2.50? I called all the usual couriers and the PO and cheapest was £15.00. I stated it was listed as "Collection Only" He then put a dispute in saying I asked for more money than the listing! I sent all the comments from us both and they agreed it was no blame on either! It was not until a few months later I had a women call asking why I had not paid for an item from her? I had nothing to do with me so I said I had stopped using eBay because of my experience with a buyer! She then said the name and it was the same guy who used my details to cause trouble on ebay. We both agreed to send a complaint to Ebay and he was removed.
Hi James,
Interesting story - thank you.
Q. I'm kinda scared of using GSP - here's why. My understanding is that my responsibility as a seller is to get the parcel to the eBay's U.K. distribution centre an that's it - eBay take over from there. Sounds great so far. However, if the buyer (in another country, obviously) wants to return the item for any reason, then I as the seller have to pay for the return. Lots of buyers know this, and so they ask for a refund knowing that you (the seller) won't want to pay the shipping cost of the return. So, they end up with the product for free. Have I got this wrong and, if so, please can you correct me! 🙂
I wonder if that guy bought more than one of those bags, and was too red-faced about it to admit he had been pestering you when he was referring to another sellers item?
I had an American buyer praise me as a seller but left me neutral feedback because the American postal service was so poor, he wouldn’t retract it even after me trying to explain that the feedback was just for my service, he left a big rant on my feedback about the terrible American post.
it was probably eBay international shipping cost due to size and weight, plus import duty added at checkout that doubled his purchase cost, so he assumed it must be a new one lol
Could it be that he didn't like it and didn't want to pay return postage?
I had someone 2months after it was sold saying they didn't receive it
I sent them a pic of it on their doorstep
They still said they hadn't received it and it must have been stolen and the courier I used shouldn't have left it unattended.
I said it was a police issue if you'd had it stolen.
So hard and why months later?!?
Buyer wanted it before Christmas and since it didn’t arrive on time, tried to get out of the sale
Vinted buyers can be just as complicated. Returning used things marking them as damaged when they just didn’t like the fact it was used. Should be their own problem. 🙄🙄
I sent some accessories for a food processor to Australia and the buyer said that I had sent broken and worn out things. I showed ebay how I had marked the items and would they ask the buyer to show them the marks. Never heard another word
I've only sold something once with GSP. After purchase the buyer "requested an invoice" which basically bypassed GSP so he had to send me money for shipping outside of eBay. Absolute pain!
Always day 28/29
You’ll get the return request
I've only ever had one problem with an ebay buyer who was desperate to buy a pair of table lamps (total cost was £75 each) but would not place a bid, just kept asking for me to accept an offer. I was getting plenty of offers and the optimum sale price just about to sell and the woman who would not place a bid suddenly outbid everyone else and won the pair. She then failed to pay and made a complaint to eBay claiming I had accepted the offer in advance. Fortunately, all my exchanges were seen bu eBay and I sold to the last bidder. But it did take days and many messages to finally get paid.
Hey not sure ur asda is doing it but I went in today and they had loads of “ xmas eve boxes” for 20p for sale perfect for sending shoes I brought 16 made me think of u ha might be interest to u
A lot of people return trainers also and don’t bother read description or look at damage parts
If you find any Oakley sunglasses. Can I buy them
Definitely 💯
@JammyDodgerFlips
Cheers appreciated
you just have to pump up the jam
I sold a blu-ray/dvd steel book on the 8th of December, and it sold to someone, i think in America. I sent it via GSP to eBay’s centre. I got two messages from them. One to say it had arrived, then one a couple of days later to say they had sent it on. Last night i got a message off the buyer saying it still hadn’t come, and the tracking was saying it hasn’t moved since December the 21st! EBay have now frozen the funds on me! I’ve just spoken to them on their automated system. Guess I’ve got to sit tight now and wait? As far as I’m concerned it’s out of my hands. I’ve done my bit!
Sounds like that guy admitting he were wrong, is what won you that dispute. That's the kinda thing stopping me from doing ebay, as what I want to sell, all have a 50-50 chance of working maybe once, or not work at all (cassette, cd, and 3.5 floppy media - upto 40 yrs old).
At this point, what I want to sell is now more like, boxes and jewel cases for the box art, with original media that may or may not work.
Selling on eBay is brutal now as, imo, all the scams that we see taking place in the USA are now taking place here.
Ive just had a payment dispute on a delivered item. I have photo proof of delivery from Evri so hoping Ebay and bank sides with me.
It may take a while but all will be okay, just make sure you provide proof of everything and you’ll be covered.
If not won, appeal the case and eBay will have your back 👌🏼
I thought the original battleships game was either Tomy or Palitoy not Gtech? Yes, I'm old😂
Edit, computer battleships was 1977 made by Milton Bradley ( MB games)
I bought a computer battleships from a charity shop some years ago and made a profit on it.I remember the buyer,after receiving it, asking me if it had the pre set input cards with it,which it didn't.I had the game myself in the 70s and don't recall these cards,just inputting our own co-ordinates.I didn't intend selling it but it wasn't as fun as I remembered.
Payment dispute cases should be dealt with between eBay and the bank and NOT passed onto the seller as these are to do with bank details potentially being fraudulently used and sellers dont have access to the buyers bank details. I sold two items separately to one buyer over a three day period. Both sent signed for and both safely delivered with positive feedback. Three months later a payment dispute case was opened up on one item and 24 hrs later another on the second item. I lost both cases and had to pay extra fees . I'm a private seller and only sell bits and pieces so had no idea this could happen. I fought this and eventually won as apparently the buyer had done this before. Still can't give buyers negative feedback though can we?
Well done.
Hi James, New Subscriber. I'm relatively New to Ebay.
I'd love to start selling shoes.
How do you know if they are fake esp trainers?
Thanks
Gsp is a nightmare as not worth using at times as sold a item which went to Australia and guy received said it was fake and I have to pay to get item back and cost to return was 50 quid not including tax . Lost 100 pounds on a item which wasn't fake. Ebay should have a gsp for returning stuff but buyer know this so so screw the system
I do not post to America, it is not worth it as you can't afford to have it returned & they know they can keep it. 😮
Wasn't your fault the buyer couldn't read properly. I used to sell on Ebay. But blocked overseas buyers due to being scammed once.
I have done something similar, looked at so many similar items and hit the buy it now on the wrong item. Easily done.
that's the bit I couldn't wrap my head around. $75 + $65 shipping on a large item all the way to the US for a used suitcase with a broken wheel. Something just didn't make sense, like how much are suitcases over in the US to think that was a good thing to decide to buy?
Your explanation makes the most sense unless suitcases are an unheard rarity you cannot find easily in a shop over there.
I fully agree with YOU - unless he is a moron and was looking at several of the same bag on ebay and clicked buy on the wrong 1 as he thought wow the price has gone down
Thanks for the Info
That guy was an absolute muppet,I'd of done exactly the same or worse yeah you have to stay professional but there's a point in which it's too much hassle,gotta let them know you aren't a pushover.
Today with postage to uk to Colombia it’ll cost me £96 to deliver but they paid me £21 coz that’s my international postage as normal but I’m not paying that much to send it that’s crazy wot would u do in this situation 😮
Firstly, learn English.
maybe he didnt read the description lol
I spotted you reading the weather on gb news
Have you a sideline 😊
Not me 🤭 Tomorrow is cloudy with some light rain though
Well he does remind us of you 😂
Take a look 😊
You were lucky here. I always prefer a buyer to open a paypal case rather than an ebay case. If a buyer opens a "not as described case" on paypal, you simply ask them to return it for a full refund. and the buyer has pay postage fees and supply proof of postage and proof of delivery in order to get a refund. Ebay is different. If a buyer opens a "not as described case" - there is no debating back and forth, no independent person to make a decision. With ebay you MUST accept the return and you must pay for the return postage. The real problem happens is when the buy insists you have to send them $110 to return a watch and it must be sent via TNT overnight delivery. Or the buyer claims not to have paypal and you are on the hook to supply a postage label. If you do this it will cost you $50
Why should buyer have to pay return postage if it is not their fault?
@@philtowle4683 Those are ebay rules, it's just the way it is.
You are lucky the buyer didn't trash the item then claim a free return/refund under not as described.
Thanks James, Your work space looks super tidy to me. I can understand how someone might mistake one of your items as new, you always do a fab job of cleaning them up...keep up the good work :) ps. i disliked Sallyfresh comments haha 😝
🤣 I think she might have been the bag buyer in disguise 🥸
Thank you though, it makes all the difference to the workflow.
And yeah I’m even if I make them look new - the description will still say pre-owned, of course 👌🏼
Don't knock your story telling, that was good!
Hard to judge myself when there isn’t an audience, just a camera 😆 thanks though 👊🏼
Oh and great vid pal
Old people are the worst. Not helped by the fact that ebay isn’t easy to use.
🙋♂️I’m an old person btw 😁
SO many bad eBay stories on TH-cam atm!
I Think you are correct Frazerflips , I think its gonna encourage more scams now , with the New Buyer Fees !
Sounds similar to my blender scammer. Some of these buyers think we are normal people selling our old stuff, until they find out were resellers and then they panic and say anything rubbish
Hard to have sympathy with the parasites of the selling world pmsl.
Gary, you my guy, are a JACK ASS!!! weldone friend x
Been spamming your videos to try and help me with my reselling youtube journey. Started a week ago.
Im a ~100K mainly media seller. I started my youtube 6 weeks ago explaining how I do it.
14:55 and thats what I do. I have a video about dealing with unscrupulous buyers (though I am US based, I dont know the rules across the pond.)
Feel free to delete this shameless plug.
I had someone claim 15 pound off me for a used copy off watchmen on the ps3 for a small rip on the back on the case and a cex sticker that was on the case. the rip was tiny and was in the picture, the cex sticker was a joke from him, ebay gave him a refund for that , I got a my money but that not the point. it was a used copy of watchmen ten pound cheaper then cex . for real faults I always pay back the buyer but a tiny rip on watchmen ? ..
He was so trying to scam you!
You whoop hes ass dude isn't stupid as he opened the PayPal case he knew what he was doing 🙄. I had a guy in Italy who wanted to return a die cast car he claimed it had been re-painted, in the mean time he was banned on Ebay, they told me he's not part of the sight and I don't have to refund him , he paid out hes own pocket to return lol.
get the car back hes sent back some cheap poundland car toy mine was like £45 sale gutted because i could have re sold the car scamming git 😂
Nice one man
👊🏼
One person said to me, they didnt receive the item, and yodel tracking said delivered. i called ebay, and said, what do i do, he said he dnt have it, ebay said, he can say it burst into flames, dnt mean its true! - which made me smile that day :)
The problem is so many delivery company’s leave it at the door or in a ‘safe place’ that clearly wasn’t safe as they get stolen, only takes a stranger on the streets to see a courier leave a parcel outside a house then wait for them to drive off and they’ll steal it, and then poor customers are left with no parcel that was ‘Delivered’ so they lose their money and they lose the parcel
@@jimbennett1995 agree with all that. my chap was pulling a fast one. but course there are plenty legit ppl.
@@jimbennett1995 That's why you as a seller send tracked insured, buyer gets refunded from your side and you claim the money via shipping company???
@ but if shipping company says it’s delivered and you can’t prove it was stolen then they don’t let you claim always
@@jimbennett1995 Nonsense. What courier doesn't let you claim? The only courier that's a hassle, which I don't really ship with for that reason would be UPS. How are you meant to "prove" it was stolen, it's on the courier to show you proof it was delivered.