Hot Water Boiler Not Working Cold Customer Friday Night No Heat Service Call

I get a no heat service car on a Friday night. It’s Black Friday right after Thanksgiving. I’m told the customer really wants me to get there as fast as possible they’re cold. When I arrive I find the boiler has a soft lock out. I look at the pilot assembly and it looks a little dirty. I start at the boiler it lights the pilot after a few seconds it drops the pilot out. Therefore I decide to pull out the pilot assembly and clean the flame sensor. Afterwords I fire up the boiler turns on it runs and it heats up the house. Now I have a happy customer.

[@keepthinking2666]

I remember back 17yrs ago I learned what hard lockout and soft lockout was because of rtu commercial gas units. Soft is flame sensor or proof causing the pilot not to light after multiple tries it goes to hard lockout meaning power needs to be reset

[@--Zook--]

Holy Tp hoarders. im all about being a low level prepper, but jesus. That's like 5 years of TP in my house.

[@Katana_00]

Insanity imo

[@jasonjohnsonHVAC]

Lennox aka a Dunkirk.
I always check gas pressure when i have a dirty flame sensor. Also seen litter boxes and laundry detergent and fabric softener cause dirty flame sensors. Environmental issues are a known problem with flame sensors.

[@AllTattedUp13]

Tec mate Mc. Best service tool bag out there!!!!

[@throttlebottle5906]

""Ohh Nooo! Mr. Bill"" @ 9:50 🥳

[@brianmahoney154]

Soft lockout means it will try and restart after a certain amount of time.

[@Eddy63]

Good vid Hackster 👍👍👍Thx for sharing ...

[@michaelstonebridge8741]

I’ve seen those same controls on some utica boilers

[@scottjones7279]

Better to be on a service call then out shopping

[@danbell1733]

Think was upgrade kit for those Dunkirk boilers carrier has them put alot of those in new pilot assembly. And control and wire harness.

[@thesilentonevictor]

You the man Great work

[@etlawson6939]

Great video.

[@Robyrich2377]

I like to Post test 6 times for redundancy..

[@manonfire3642]

From where did you purchase those knee pads?

[@thehvachacker]

I bought them at Johnstone

[@Firehawk841]

whats that sleeve on the gas line?

[@thehvachacker]

I didn’t notice it on the job. I wish I could tell you but don’t know

[@Ted_E_Bear]

Hacker, you fix anything !

[@embeddedgirl]

soft lockout, controller won't respond to any call for heat until the power is cycled. the error will occur after it fails ignition a certain number of times (don't remember how many, been a while).

[@Dutch1921]

Where are you located?

[@jmalmy2068]

Sweet little stubby. What is it?!

[@jrc630]

Good job ..go dogecoin to da noon!!!!

[@plumbdawg]

What brand is your magnetic light?

[@thehvachacker]

It’s a braum/ harbor freight rechargeable light. I been using these lights for a few years. Just bought 2 more on sale 19.99

[@plumbdawg]

@@thehvachacker awesome thank you so much