Part2 CONCEPTS CLÉS DE LA GESTION DES SERVICES | AXELOS | 1WorldTraining.com | ITIL Foundation

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ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.
✓ ITIL 4 helps to successfully navigate the modern digital world
✓ ITIL 4 provides a holistic picture of IT enabled service delivery
✓ ITIL 4 reflects and integrates other established ways of working
✓ ITIL 4 incorporates all the best things from ITIL
WHAT IS IN ITIL 4?
ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
SERVICE VALUE SYSTEM
Looking beyond the delivery of services to end-to-end value co-creation.
GUIDING PRINCIPLES
Adopt and adapt ITIL to your own needs and circumstances.
GUIDING PRINCIPLES
Adopt and adapt ITIL to your own needs and circumstances.
PROCESSES TO PRACTICES
Practical 'how-to' examples for building effective IT enabled services.
INTEGRATION
Flexibility to work with other technologies and methods.
ITIL 4 IN THE MODERN DIGITAL WORLD
Learn more about how ITIL 4 utilises the latest approaches and technologies.

[@mehdimahiout7414]

Bonjour
Je ne comprend pas le concept de ces 11 vidéos de 5 minutes qui ont l’air d’être tronquées.
On est la définition de la valeur du service par exemple ?

[@bigo025]

L'auteur fait-il expres de sauter certaines parties du contenu de la formation afin de nous rediriger vers son site ?