For more information on the LUX* Service Revolution, see our article in Harvard Business Review (hbr.org/2016/04/revolutionizing-customer-service); the HBR Webinar (hbr.org/webinar/2017/03/revolutionizing-customer-service); and interviews with Paul Jones, then CEO of LUX (th-cam.com/video/eun0FHtiwWk/w-d-xo.html)
Thank you, Professor Jochen, for sharing this story. Great added value and we can use this to teach others too. We value your service.
❤ great case study. Was there twice. Fantastic transformation
Great Case Study! Thank you Prof. Jochen so much for such an insightful presentation.
For more information on the LUX* Service Revolution, see our article in Harvard Business Review (hbr.org/2016/04/revolutionizing-customer-service); the HBR Webinar (hbr.org/webinar/2017/03/revolutionizing-customer-service); and interviews with Paul Jones, then CEO of LUX (th-cam.com/video/eun0FHtiwWk/w-d-xo.html)