Conflict avoidance, management and dispute resolution procedures -- The BIG APC Quiz

THE RULES:
Answer the questions verbally within the 15 second time limit.
That's it!
Please remember this quiz isn't designed to tell you the answers, as nobody apart from the assessors know what they are going to ask and you, as it's your experience that they are assessing.
The quiz is designed to get you used to answering questions verbally and under pressure.
Good luck and we'll review the answers together.