Hi, I’m trying to get web link to work on my new receiver but it won’t connect. It just says “head unit is not responding. Please check your connection and try again”. I have an iPhone 11 and my stereo is a pioneer DMH-1500NEX and in the operator manual it says that it’s web link compatible nothing is working? I’m sure my cable is fine too CarPlay works fine.
Hi @GarrettHMTB. Thank you for reaching out! I apologize as the problem is not very clear, so please try our basic troubleshooting following these steps in order: 1. Uninstall the WebLink Host app. 2. Clear cache and cookies on your device. 3. Factory reset your Head Unit. 4. Reinstall the WebLink Host app. 5. Accept all permissions. 6. Test again. If the issue persists: 7. Try a different USB cable, as the current one might be faulty. 8. Use a different phone to see if the problem is device-specific. If none of these solutions work, please contact us at weblink_support@abaltatech.com for further assistance. Please let me know if your issue has been resolved. Thank you!
Hi @kcperception3895. I'm very sorry to hear you are having a hard time getting started with WebLink. Thank you so much for watching the video! Have you connected your smartphone to your car's associated USB port with a cable that both charges and transfers data?
@@HelloWebLink Yes, downloaded the app, which connects, I however am just stuck at the Caution screen. USB cable works for all other uses, file transfer, Android Auto, etc.
Hi@@kcperception3895. Would you be able to send me an email at marketing@abaltatech.com with the following information? Head Unit Model, Phone Model, Phone OS Version, Host App Version, screenshot/video of the issue. Thank you.
Hi @amylidster7362. Thank you for your question! When you are parked and trying to watch TH-cam, can you tell me if your parking brake is engaged? Also, may I ask if you are trying to watch with an iPhone or an Android phone?
@amylidster7362 I wanted to mention that you will be able to access all of WebLink’s features as long as you are parked and your parking brake is On. In the unlikely case that you are parked with your parking brake On and still observe the driver distraction warning - you need to contact the mechanic that installed your multimedia, as this is most likely an installation/mechanical issue. I apologize for the trouble! Please let me know if you have any further questions! Thank you!
Hi @mhmmmhmm6416. Were you able to connect your Bluetooth from your smartphone to your vehicle's display audio unit first? Also, what kind of phone do you have? I apologize for the inconvenience.
Hi @hash_d_traveller. Thank you so much of your inquiry! I'm sorry you are having difficulty with WebLink. In order to better assist you, can you please tell me which navigation app you are trying to use as well as your head unit's manufacturer and model number as well as your the type of smartphone you are using?
Hi, I dont know what I am doing wrong, I downloaded it already , allowed permission but as I plug my android phone, the weblink app and my phone wont connect
Hi @johnninopadua3889. Thank you so much for reaching out! Can you please tell me the manufacturer and model number of your head unit as well as your Android phone?
Hello! Thank you for reaching out? Could you provide me some more information about the issue you are experiencing? Also, if you could tell me your head unit's manufacturer and model number as well as the smartphone you are using, I would really appreciate it!! I'm sorry for the trouble!!
My Samsung Galaxy A13 will not connect to web link when I put my USB cord on I do everything with the app but it will not show up on my stereo radio when I put it in the USB cord
Hi @happymood888. Thank you for letting me know which smartphone you are using! Can you please tell me the manufacturer and model number of your stereo? I will do my best to help you!
@HelloWebLink it was a USB cord I had to buy about 4 different ones but the one that worked is the one from the AT&T store you are correct you are the best thank you I gave you all five stars
Hi @michaeldecheubel7317. Thank you for reaching out. If you are able to see Waze on your phone and the head unit, that is because Waze is being mirrored from your phone to the head unit. Just for clarification, are you able to see Waze on the head unit and phone, or you are only seeing Waze on your phone?
I can see it on both. It is distracting and redundant seeing waze verticle on my phone in the holder and seeing it horizontal on my headunit. @@HelloWebLink
Hi @TheKaydenspencer. I am sorry to hear you are having a problem with TH-cam. Can you describe to me what the issue is that you are experiencing as well as the manufacturer and model number of your head unit and your smartphone? Thank you so much!
Hi @nilaywankawala8271. Thank you for reaching out! A certified USB cable refers to a USB cable that not only charges but also allows for data transfer between the smartphone and your vehicle's head unit. I apologize for the confusion!
@@HelloWebLink Thanks for prompt reply. Would try doing that. Since last 3 years have very bad experience with web link host. Never ever worked properly. Some times it gives display error sometimes cable error some times cast error. Used 3 different mobiles. All same or other problems. Samsung android ones.
@@nilaywankawala8271 I'm very sorry to hear that! May I ask what is the manufacturer and model number of your head unit? Also which Samsung phone do you use now? Thank you so much for continuing to use WebLink for the past three years! We are currently working on new features and improvements that we hope to be able to debut around early next year!
@@HelloWebLink Thanks for the concern. Am in india using Sony XAV 3500 as head unit and Samsung android F54 right now.. it's not able to cast right now... says now sometimes use certified cable...used three different cable same msg appears and sometimes it says unable to open weblink host....some times while casting it says can't open the application.... anywhere I can post the screen shots of present error.? Why you people don't make it wifi enable software instead of sticking to old technology of connecting via USB??
@@nilaywankawala8271 Thank you for your continued feedback! We very much understand your concern regarding the USB connection and are also continuously working with our partners to enable Wi-Fi connection in the future. Regarding the screen shot, could you please send them to weblink_support@abaltatech.com? Thank you so much!
Stuck on the screen where it shows 'Thid feature is not available while driving" Even if the car is parked with hand break this shows up again and again
Hi@@FarmanzsyedQamar I'm very sorry you are experiencing this issue. May I ask which app you are trying to use when you see this message? From a technical stand point, you should be able to access all of WebLink’s features as long as you are parked and your parking brake is on. In the unlikely case that you are parked with your parking brake on and still observe the driver distraction warning - you need to contact the mechanic that installed your multimedia, as this is most likely an installation/mechanical issue. I look forward to hearing from you.
To download this app you have to give them TOTAL access to ALL AND I MEAN ALL YOUR FILES AND ALL YOUR INFORMATION, ALL. USER BE WEARE. THIS WAS YOUR WARNING. JUST READ THE NO OPTIONS PERMISSION YOU HAVE TO GIVE THEM TOTAL ACCESS TO ALL YOUR PICTURES AND ALL INFORMATION ON YOUR PHONE.
Hi @hectorfr91. Thank you for expressing your concerns. The permissions needed during app installation are solely for enhancing your WebLink experience. Rest assured, we prioritize your privacy and do not engage in any activities with your files or information beyond facilitating their use for your benefit. Your content is secure and intended exclusively for your use within the app. We appreciate your diligence in reviewing permissions, and if you have any specific questions or concerns, feel free to reach out to us at weblink_support@abaltatech.com.
Hi @MainTester! I apologize - currently, it is necessary to use a USB cable that charges as well as transfers data. The USB cable will need to be inserted into the correct USB port in your vehicle, but in order to know which port that is, please confirm with your vehicle's manual, or if you have an after market head unit, please check in your head unit's manual. Please let us know if you have any questions! Thank you!
Hi @quandariesfigglebottom8053. I'm sorry to hear you are having problems. Could you tell me the manufacturer and model of your head unit as well as the manufacturer and model of your smartphone? Looking forward to hearing from you! Thank you!
Hi @ashwiniyer7814. Thank you for your question. You are correct. There is no wireless option. WebLink can only be used while the USB cable is connected to your phone.
The worst running system ever! I've had a RAV4 2022 for 2 years now and have never been able to use it while driving. The map disappears once you drive!!! How can I follow the route?
Hi @azizarabacademy Thank you for reaching out. Can you please tell me the manufacturer of your display audio unit and the model number? May I assume this is an aftermarket purchase? I look forward to hearing from you!
Hi @inegma29! Thank you so much for watching the video! We are sorry to hear you are still having difficulties with WebLink. Could you please tell us more about what the problem is? Please contact us at weblink_support@abaltatech.com by providing the following information: Head Unit Model, Phone Model, Phone OS Version, Host App Version, screenshot/video of the issue.
Hi@@mostafaabdelmageed7425! I am glad to hear the connection was successful! You should be able to hear sound on both iPhone and Android. Are you having the problem with the sound with your iPhone or Android?
Hi @valorantosi! In order to use WebLink, WebLink would need to be available on your car's head unit. Can you please tell me the manufacturer and model of your head unit? Thank you!
@@valorantosi I'm sorry - would you happen to know if this head unit came with the car you purchased or did you purchase an after market product and had it installed?
Привет из раши вы че там чем занимаетесь, у нас приложение пропало в РФ у обычных пользователей, мы работаем долгое время чтобы купить себе данные магнитолы а тут такое, парнягам воду перекрыли😂
Hi @IrkAZBY! Due to the sanctions imposed by the US government on Russia and Belarus and the increased restrictions on the dissemination of U.S. software, Abalta has removed its WebLink host apps from the Google Play and Apple App store for Russia and Belarus. At this time, we do not know when the WebLink host app will be available again in your location. Please let us know if we can be of any further assistance.
Hi, I’m trying to get web link to work on my new receiver but it won’t connect. It just says “head unit is not responding. Please check your connection and try again”. I have an iPhone 11 and my stereo is a pioneer DMH-1500NEX and in the operator manual it says that it’s web link compatible nothing is working? I’m sure my cable is fine too CarPlay works fine.
Hi @GarrettHMTB. Thank you for reaching out! I apologize as the problem is not very clear, so please try our basic troubleshooting following these steps in order:
1. Uninstall the WebLink Host app.
2. Clear cache and cookies on your device.
3. Factory reset your Head Unit.
4. Reinstall the WebLink Host app.
5. Accept all permissions.
6. Test again.
If the issue persists:
7. Try a different USB cable, as the current one might be faulty.
8. Use a different phone to see if the problem is device-specific.
If none of these solutions work, please contact us at weblink_support@abaltatech.com for further assistance.
Please let me know if your issue has been resolved. Thank you!
Weblink doesn't work for me. Just stuck on the Pioneer caution screen with the warning to only use when parked. Greyed out "Okay" button.
Hi @kcperception3895. I'm very sorry to hear you are having a hard time getting started with WebLink. Thank you so much for watching the video! Have you connected your smartphone to your car's associated USB port with a cable that both charges and transfers data?
@@HelloWebLink Yes, downloaded the app, which connects, I however am just stuck at the Caution screen. USB cable works for all other uses, file transfer, Android Auto, etc.
Hi@@kcperception3895. Would you be able to send me an email at marketing@abaltatech.com with the following information? Head Unit Model, Phone Model, Phone OS Version, Host App Version, screenshot/video of the issue. Thank you.
Me too
Hi@@TroyOutlawGMB. I'm sorry to hear you are having the same problem. You are also stuck on the Pioneer caution screen?
How do i turn off my phone screen while using weblink? I don't want my screen to drain battery, how do i make it just run like android auto?
Hi @jonathanng138. Currently, it is necessary to keep WebLink in your smartphone's foreground. Thank you!
How come when I’m trying to watch TH-cam is says need to be in park but am already stationary.cheers
Hi @amylidster7362. Thank you for your question! When you are parked and trying to watch TH-cam, can you tell me if your parking brake is engaged? Also, may I ask if you are trying to watch with an iPhone or an Android phone?
@amylidster7362 I wanted to mention that you will be able to access all of WebLink’s features as long as you are parked and your parking brake is On. In the unlikely case that you are parked with your parking brake On and still observe the driver distraction warning - you need to contact the mechanic that installed your multimedia, as this is most likely an installation/mechanical issue. I apologize for the trouble! Please let me know if you have any further questions! Thank you!
there is no sound
Hi @mhmmmhmm6416. Were you able to connect your Bluetooth from your smartphone to your vehicle's display audio unit first? Also, what kind of phone do you have? I apologize for the inconvenience.
Weblink is not working while driving. How to use navigation app while driving? Help me
Hi @hash_d_traveller. Thank you so much of your inquiry! I'm sorry you are having difficulty with WebLink. In order to better assist you, can you please tell me which navigation app you are trying to use as well as your head unit's manufacturer and model number as well as your the type of smartphone you are using?
Hi, I dont know what I am doing wrong, I downloaded it already , allowed permission but as I plug my android phone, the weblink app and my phone wont connect
Hi @johnninopadua3889. Thank you so much for reaching out! Can you please tell me the manufacturer and model number of your head unit as well as your Android phone?
Same with me
why doesn't it work with me
Hello! Thank you for reaching out? Could you provide me some more information about the issue you are experiencing? Also, if you could tell me your head unit's manufacturer and model number as well as the smartphone you are using, I would really appreciate it!! I'm sorry for the trouble!!
My Samsung Galaxy A13 will not connect to web link when I put my USB cord on I do everything with the app but it will not show up on my stereo radio when I put it in the USB cord
Hi @happymood888. Thank you for letting me know which smartphone you are using! Can you please tell me the manufacturer and model number of your stereo? I will do my best to help you!
@HelloWebLink hi I'm sorry I got it working its 100 times better then I thought it would be
@@happymood888 Oh wonderful! I'm so happy to hear that! Would you mind telling me how you were able to fix it? Thank you so much for letting us know!
@HelloWebLink it was a USB cord I had to buy about 4 different ones but the one that worked is the one from the AT&T store you are correct you are the best thank you I gave you all five stars
@@happymood888 Thank you so much for letting me know! Please let me know if we can be of further assistance! Enjoy!
I'm using a Samsung S20+ with a Sony XAV-5500 headunit with Weblink. How can I use Waze on the headunit without seeing it on my phone?
Hi @michaeldecheubel7317. Thank you for reaching out. If you are able to see Waze on your phone and the head unit, that is because Waze is being mirrored from your phone to the head unit. Just for clarification, are you able to see Waze on the head unit and phone, or you are only seeing Waze on your phone?
I can see it on both. It is distracting and redundant seeing waze verticle on my phone in the holder and seeing it horizontal on my headunit.
@@HelloWebLink
I’m having tha same problem when I go to TH-cam can somebody help me
Hi @TheKaydenspencer. I am sorry to hear you are having a problem with TH-cam. Can you describe to me what the issue is that you are experiencing as well as the manufacturer and model number of your head unit and your smartphone? Thank you so much!
Certfiified usb cable means???😊
Hi @nilaywankawala8271. Thank you for reaching out! A certified USB cable refers to a USB cable that not only charges but also allows for data transfer between the smartphone and your vehicle's head unit. I apologize for the confusion!
@@HelloWebLink Thanks for prompt reply. Would try doing that. Since last 3 years have very bad experience with web link host. Never ever worked properly. Some times it gives display error sometimes cable error some times cast error. Used 3 different mobiles. All same or other problems. Samsung android ones.
@@nilaywankawala8271 I'm very sorry to hear that! May I ask what is the manufacturer and model number of your head unit? Also which Samsung phone do you use now? Thank you so much for continuing to use WebLink for the past three years! We are currently working on new features and improvements that we hope to be able to debut around early next year!
@@HelloWebLink Thanks for the concern. Am in india using Sony XAV 3500 as head unit and Samsung android F54 right now.. it's not able to cast right now... says now sometimes use certified cable...used three different cable same msg appears and sometimes it says unable to open weblink host....some times while casting it says can't open the application.... anywhere I can post the screen shots of present error.? Why you people don't make it wifi enable software instead of sticking to old technology of connecting via USB??
@@nilaywankawala8271 Thank you for your continued feedback! We very much understand your concern regarding the USB connection and are also continuously working with our partners to enable Wi-Fi connection in the future. Regarding the screen shot, could you please send them to weblink_support@abaltatech.com? Thank you so much!
Stuck on the screen where it shows 'Thid feature is not available while driving"
Even if the car is parked with hand break this shows up again and again
@helloweblink
Using a blaupunkt
San Marcos 370
Hi@@FarmanzsyedQamar I'm very sorry you are experiencing this issue. May I ask which app you are trying to use when you see this message? From a technical stand point, you should be able to access all of WebLink’s features as long as you are parked and your parking brake is on. In the unlikely case that you are parked with your parking brake on and still observe the driver distraction warning - you need to contact the mechanic that installed your multimedia, as this is most likely an installation/mechanical issue. I look forward to hearing from you.
To download this app you have to give them TOTAL access to ALL AND I MEAN ALL YOUR FILES AND ALL YOUR INFORMATION, ALL. USER BE WEARE. THIS WAS YOUR WARNING. JUST READ THE NO OPTIONS PERMISSION YOU HAVE TO GIVE THEM TOTAL ACCESS TO ALL YOUR PICTURES AND ALL INFORMATION ON YOUR PHONE.
Hi @hectorfr91. Thank you for expressing your concerns. The permissions needed during app installation are solely for enhancing your WebLink experience. Rest assured, we prioritize your privacy and do not engage in any activities with your files or information beyond facilitating their use for your benefit. Your content is secure and intended exclusively for your use within the app. We appreciate your diligence in reviewing permissions, and if you have any specific questions or concerns, feel free to reach out to us at weblink_support@abaltatech.com.
How to connect wirelessly?
Hi @MainTester! I apologize - currently, it is necessary to use a USB cable that charges as well as transfers data. The USB cable will need to be inserted into the correct USB port in your vehicle, but in order to know which port that is, please confirm with your vehicle's manual, or if you have an after market head unit, please check in your head unit's manual. Please let us know if you have any questions! Thank you!
I am stuck on the catution screen with a greyed out ok
Hi @quandariesfigglebottom8053. I'm sorry to hear you are having problems. Could you tell me the manufacturer and model of your head unit as well as the manufacturer and model of your smartphone? Looking forward to hearing from you! Thank you!
No wireless option?
Hi @ashwiniyer7814. Thank you for your question. You are correct. There is no wireless option. WebLink can only be used while the USB cable is connected to your phone.
The worst running system ever! I've had a RAV4 2022 for 2 years now and have never been able to use it while driving. The map disappears once you drive!!! How can I follow the route?
Hi @azizarabacademy Thank you for reaching out. Can you please tell me the manufacturer of your display audio unit and the model number? May I assume this is an aftermarket purchase? I look forward to hearing from you!
WHY DOESNT IT LET ME WATCH NETFLIX WHEN I SCREEN CAST
Hi @julioorodriguezz2998. Unfortunately, Netflix blocks mirroring on their app. I apologize for the inconvenience.
there is no sound tho it works
Hi @muhannad6355! May I ask what is the manufacturer and model of your smartphone please? Thank you!
Weblink is crap....doesnt work.
Hi @inegma29! Thank you so much for watching the video! We are sorry to hear you are still having difficulties with WebLink. Could you please tell us more about what the problem is? Please contact us at weblink_support@abaltatech.com by providing the following information: Head Unit Model, Phone Model, Phone OS Version, Host App Version, screenshot/video of the issue.
تم التوصيل بنجاح ولكن المشكله في الصوت iPhone 12 هل لابد من توصيل اندرويد فقط ليتم تشغيل الصوت ؟؟
Hi@@mostafaabdelmageed7425! I am glad to hear the connection was successful! You should be able to hear sound on both iPhone and Android. Are you having the problem with the sound with your iPhone or Android?
@@HelloWebLink thanks❤️❤️my iPhone
هل من الممكن السياره تكون غير مدعومة الا بالاندويد ؟؟ hyundai elentra
Theres nothing on apple,only apple carpay
Hi @valorantosi! In order to use WebLink, WebLink would need to be available on your car's head unit. Can you please tell me the manufacturer and model of your head unit? Thank you!
@@HelloWebLink honda city hatchback
@@valorantosi I'm sorry - would you happen to know if this head unit came with the car you purchased or did you purchase an after market product and had it installed?
@@HelloWebLink nvm i got it fixed
@@valorantosi Thank you for letting me know! May I ask what the solution was?
This is a third class app, interface is very poor, connection is slow & apps open on car instrument screen very slow.
Привет из раши вы че там чем занимаетесь, у нас приложение пропало в РФ у обычных пользователей, мы работаем долгое время чтобы купить себе данные магнитолы а тут такое, парнягам воду перекрыли😂
Hi @IrkAZBY! Due to the sanctions imposed by the US government on Russia and Belarus and the increased restrictions on the dissemination of U.S. software, Abalta has removed its WebLink host apps from the Google Play and Apple App store for Russia and Belarus.
At this time, we do not know when the WebLink host app will be available again in your location. Please let us know if we can be of any further assistance.
I LOVE IT works great DRIVE AND WATCH TH-cam MUSIC VIDEOS IT WORTH THE MONEY