I spent over $2,000 on a refrigerator that came with a 10-year warranty on the compressor. The compressor stopped working, and it is still within the warranty period. Your certified technician came out to confirm the issue, but I had to pay $128 for the visit. Afterward, someone was scheduled to fix it, but the person who showed up didn’t have the part, claiming it was on backorder. Why schedule a visit if the part isn’t available? The following week, another technician was scheduled, but they never called or showed up. It has now been four weeks without a functioning refrigerator. Dealing with your overseas customer service team has been incredibly frustrating-they refuse to provide a solution. As a long-time customer, I expected better service instead of being lied to and ignored repeatedly. It’s disappointing to see how little you care about your customers. Despite confirming that the fridge is under warranty, I still have no resolution or even a timeline for when this will be fixed.
Samsung is a forever legend.
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Samsung is #1!🎉
Song?
I spent over $2,000 on a refrigerator that came with a 10-year warranty on the compressor. The compressor stopped working, and it is still within the warranty period. Your certified technician came out to confirm the issue, but I had to pay $128 for the visit. Afterward, someone was scheduled to fix it, but the person who showed up didn’t have the part, claiming it was on backorder. Why schedule a visit if the part isn’t available?
The following week, another technician was scheduled, but they never called or showed up. It has now been four weeks without a functioning refrigerator. Dealing with your overseas customer service team has been incredibly frustrating-they refuse to provide a solution. As a long-time customer, I expected better service instead of being lied to and ignored repeatedly.
It’s disappointing to see how little you care about your customers. Despite confirming that the fridge is under warranty, I still have no resolution or even a timeline for when this will be fixed.
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Finally the OG
Who can sponsor me i get one 😢