I love Weber grills. I have 40 years of experience with them. I couldn't say a bad word about them... until now. My wife bought me the Gen 2 Smokefire. Just put it together yesterday and attempted to season it today. On the first attempt, the grill made it to 400F, then smoke started to pour out of the pellet hopper. I poked around the pellets in the hopper and a bunch of them dropped down into the auger feed. Then, the temperature started to drop, and eventually, the grill went into automatic shut-down because the fire went out. I let the unit cool down, cleaned out the firepot, and tried again. On the second attempt, the grill only went up to about 200F and went into shut-down mode. I let it cool down until the app told me it was OK to power off. I then took everything out of the cooking pot, thoroughly cleaned the burn pot, emptied the pellet hopper, blew out the auger tube with compressed air, vacuumed out all of the ash, and unburned pellets from the bottom of the cooking pot and the grease tray and then made my third attempt at seasoning the grill. Third attempt...ditto second attempt. At this point, I just allowed the unit to cool, powered down, unplugged, and covered to protect from expected showers. I don't want to deal with this thing anymore. I'm calling Weber on Monday morning and looking into returning this poor excuse for a grill for a refund. I'll base my future opinion of Weber on how they deal with this. I don't want to hate on Weber. I have a 12-year-old Weber Spirit gas grill that still operates and cooks perfectly. I've replaced parts here and there over the years, but that's to be expected because I use it a lot. I have a WSM I bought used from a neighbor. It heats up quickly and once you get the air vents adjusted, it holds temperature rock solid and smokes to perfection. I've literally taken Weber grills out of the trash and used them for years with no issues. Everybody fucks up. I'm cool with that, but I'm counting on Weber to do the right thing... We shall see.
I love Weber grills. I have 40 years of experience with them. I couldn't say a bad word about them... until now.
My wife bought me the Gen 2 Smokefire. Just put it together yesterday and attempted to season it today.
On the first attempt, the grill made it to 400F, then smoke started to pour out of the pellet hopper. I poked around the pellets in the hopper and a bunch of them dropped down into the auger feed. Then, the temperature started to drop, and eventually, the grill went into automatic shut-down because the fire went out. I let the unit cool down, cleaned out the firepot, and tried again.
On the second attempt, the grill only went up to about 200F and went into shut-down mode. I let it cool down until the app told me it was OK to power off.
I then took everything out of the cooking pot, thoroughly cleaned the burn pot, emptied the pellet hopper, blew out the auger tube with compressed air, vacuumed out all of the ash, and unburned pellets from the bottom of the cooking pot and the grease tray and then made my third attempt at seasoning the grill.
Third attempt...ditto second attempt. At this point, I just allowed the unit to cool, powered down, unplugged, and covered to protect from expected showers.
I don't want to deal with this thing anymore. I'm calling Weber on Monday morning and looking into returning this poor excuse for a grill for a refund. I'll base my future opinion of Weber on how they deal with this.
I don't want to hate on Weber. I have a 12-year-old Weber Spirit gas grill that still operates and cooks perfectly. I've replaced parts here and there over the years, but that's to be expected because I use it a lot.
I have a WSM I bought used from a neighbor. It heats up quickly and once you get the air vents adjusted, it holds temperature rock solid and smokes to perfection.
I've literally taken Weber grills out of the trash and used them for years with no issues.
Everybody fucks up. I'm cool with that, but I'm counting on Weber to do the right thing... We shall see.
how did they deal with it mate?
Literally canceled my order when I found out how bad it was doing after being released. I feel bad for my local ace
I wouldn't call that a "comprehensive review". It was more of a sales pitch.
Traeger & Weber pellet grills seem to be way over priced compared to other that have a lot more standard features.
search the grill on youtube its a disaster