ECOJOHN TINYJOHN INCINERATING TOILET REVIEW **BUYER BEWARE**
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- เผยแพร่เมื่อ 29 พ.ค. 2020
- Review of the TinyJohn incinerating toilet. Damaged, Poor quality, Terrible customer service, and constant lies. *Buyer Beware* They took my money, delivered junk, and stalled as long as possible.
Update: July 1st, the credit card company favored me in the dispute and gave me a permanent refund. So happy this is all over! Next I'll be strongly looking into Incinolet and going solar, or forking over some serious cash for a Cinderella Toilet made in Norway. We'll see. I'll upload a new review and Installation video as soon as I make my choice.
![[MIRRORED] LISA - ROCKSTAR 🎸 MV version #LISA #BLACKPINK #ROCKSTAR](http://i.ytimg.com/vi/-U58DuCCtZk/mqdefault.jpg)
I was about to order then I saw this video, you saved me money
I’m sooooo GLAD I thought to research on TH-cam before attempting to buy. They just lost another source of revenue.
Thank you Brother! Thank you...
my dream of owning and using an incinerator toilet is slowly dying. last week i tried to buy a cinderella toilet for the base price of 4.4k USD. after i ordered i i get an email telling me i need to pay another 99 dollars for shipping and 350 for a vent that was not included but warranty requires. so i add another 450... then the next day i get a "congrats on your toilet" email. they included installation instructions, that clearly state in red font, all electrical and gas connections MUST be done by a certified HVAC person. i have no money left to send this certified person off grid to my property to instal the damn thing,
And now i find this video. Thanks Kyle for saving me time and money on this review.
Wow, I am sorry to hear that. I thought cinderella would've been top of the line. It is so disappointing that there aren't more quality options for incinerating toilets. I believe there will be, but that doesn't help us now of course. As for the installation instructions on your cinderella toilet stating electrical and gas connections must done by a certified HVAC person....I believe they just put that there for legal purposes, so you can't sue them if you do it yourself and burn the place down. Of course it's always smart to have a professional do these things for safety and quality purposes, but if you are confident in your abilities, then id do it yourself! I just say that, because I personally AM comfortable doing these things myself. Really, I think any incinerating toilet you buy from any company, is going to have the "get a professional to install" language so they can protect themselves legally and minimize returns or issues from inexperienced people messing it up.
As for my attempted purchase of the Eco John, I would've had no problem installing it myself had the thing not been falling apart on arrival. Since it ran off propane, there was no way i was going to risk my life hooking up gas to that piece of junk.
Good luck with everything, and don't give up!
I'm so sorry this happened to you. Thanks so much for sharing your experience as this company will NOT be getting my business!
This was quite a chuck of change to be out AND no product, wow! Thanks so much for posting. Yet, sorry for your trouble with this company.
I've been looking at Cinderellas, thank you so much for this review.
We got ours in 4 weeks, and we are stoked. This is such a cool product. Sounds like Kyle had a shipping issue more than anything... Our neighbor just ordered one too and they are super happy.
Watched another consumer review and the toilet wouldnt even burn three small cans of cat food! Great review as we were considering getting one for our cabin.
We got ours in 4 weeks, and we are stoked. This is such a cool product. Sounds like Kyle had a shipping issue more than anything... Our neighbor just ordered one too and they are super happy.
Glad for the review. I was looking into these as they are one of the cheapest options but obviously there us a reason. Still at $3500 you'd expect some quality.
Thank you 🙏 Thank you 🙏 for sharing your pain AND saving ALL of us from experiencing the same. Looking for something for my sailboat ⛵️ and
I don’t think that guests will be reliable working with simple compost toilets
… now I’m 🤔 of just building my own as these companies are just greedy.
I hope that it all got resolved.
I wish you the best….from another
Toronto resident. 💗🇨🇦💗
We bought one of these and highly regret it. While we think and pray that the nightmare is over, you just never know what will go next on this thing. This thing took like 6 months to ship and they just kept saying "it will ship next week!". again... 6 months later... finally comes and it gets set up and we test it. Hm, issue with door to burn chamber. Turns out they never did QC on it. Things only half tightened, bent parts, etc... Finally get it going, the board fails. They send a new one. Works for a few days and dies. Some other things also became clearly wrong and EcoJohn says oh well its a dud, you pay shipping it back and we will send you a new one..... uh... yeah, no. Your product was faulty because, as they even admitted, it was an issue from their assembly workers at the shop. After some flipping out, they shipped a whole new unit but the owner was quite hesitant and refused to take responsibility but whatever, it comes in. Another board, another issue. Literally we would get it going with some new parts and then something else would fail. Have to take something out way inside, where is this part from? Right on it says Alibaba.... NICE- Cheapest possible chinese part you could find. After months and months of fiddling with it, it works but its only been going for a week stright which is the longest it has run in the few months we have had it.
Wow, that is insane! Eco John has got to be the worst business I have EVER heard of. I don't think anyone gets more shady than them. They have a shiny new highly produced "review" 😉 out there where they are clearly trying to make themselves look a lot better. It's pretty laughable and obvious that the guy either A, works for them or B, was paid off for the glowing review. Either way he wouldn't reply to my questions asking how his review came about, and then deleted my comment. Hopefully people see my actual honest review, and scroll through the comments because there are A LOT of people who have experienced the same BS from ecojohn. All the comments like yours speak volumes about who they are. I find that interesting that they waited 6 months to ship your toilet. They must now be aware that most credit card companies will not let you dispute a charge past 6 months. I think they are more interested in stealing from people rather than selling a product. I am sorry that you went through all of this! I would encourage you to share your review on other websites as well, and leave this review on their BBB page. If enough people leave their honest reviews on the internet, then EcoJohn will not be able to stay in business much longer.
I ordered my Ecojohn last year and it took 2 months to ship out. When I did receive the Ecojohn it didn't work right out of the box. The igniter was bad and took a month to get a replacement. I got the igniter installed and the trap door doesn't open and close all the way. When you contact the company by phone no one ever picks up so there isn't any support there. It takes a couple weeks to get any email returned as well. Also, the seat doesn't fit the top of the unit as well it wobbles around like in the video. My belief is there isn't any Quality Control taking place as well. At least they should do is give us more support and offer to fix it or get us the parts quicker than a month so we can do the work ourselves.
Thanks for the warning. Sorry you had to go through that.
Thanks for making the video!
Thanks for the review, I’m looking for one and will not give those guys my money
We got ours in 4 weeks, and we are stoked. This is such a cool product. Sounds like Kyle had a shipping issue more than anything... Our neighbor just ordered one too and they are super happy.
OMG...thank you for this.
Thanks, I was just getting ready to order one for my tiny house.
Companies who value their customer's complaint and opinion speak volume...It makes my blood boils when these companies screw their consumers over...No business for EcoJohn from me!
I recently received my ECOJOHN toilet a few weeks ago. I have to agree with most of what this guy is saying.
My experience. It took 2 months to receive it. ECOJOHN was very responsive to email inquiries. When it finally arrived and packaged in a wood crate similar in this video. Except mine must have fallen off a truck. The top was barely hanging on. It easily ripped it off. The toilet was completely wrapped in plastic wrap. However, it was NOT strapped to the crate. After removal of the plastic wrap. Notice the toilet seat was broken in about a dozen pieces.
Yes just like in the video the metal cover at the bottom doesn't fit properly. I had to bend it back in shape to make it fit. The top of the unit, the part you sit on, keeps falling off. was not attached in any way. So I drilled some holes and put some screws in. I told ECOJOHN about the damage and they promptly, within 3 days, sent out a new toilet seat cover.
Even tho I spent $3,800 Overall, I am satisfied with this toilet. My house is off-grid and grow what I eat. The toilet fits perfectly with my lifestyle. Yes, the workmanship sucks and poorly built. but it is made in America. Can't really expect anything better. bottom line, if you want better quality and cheaper price buy a brand from Norway, Romania, or china.
Thank you for sharing your experience. It's Interesting to see how EcoJohn/the toilet is working out for someone else. It seems like we have a few things in common. I'm glad you're happy with it 👍! I respectfully disagree with your last part that 'you can't really expect better for being made in the USA'. I believe you absolutely can, especially for $3800. Although they don't currently make a propane model, Incinolet has a much better and faster shipping process. You are now the 3rd person I've heard of who has had issues with their EcoJohn toilet on arrival. That's really curious. I wonder how long they can blame FedEx/Ups until they have to start doing a better job packaging and shipping their products. (And a much better job designing and manufacturing if we really want to get into it) Just saying. I have ordered A LOT online over the years. Some huge shipments, some small. Some, but most of course not made in the USA; But every-single-one packaged better. A washer/dryer combo from Canada sent to a U.S. distribution center, then to my address. Packaged perfectly. Not a scratch, tons of foam, double boxed, everything taped and plastic wrapped. 1/3rd the price of the Tiny John. Of course they're different products, but still. For your living situation, you ordered the only propane option made in America, and made it work despite some issues. I commend you for that. But I won't shrug my shoulders and blame America for the expensive garbage and hot air I received from EcoJohn. Companies like them give the U.S a bad name. But that's just my 2 cents. I am excited to receive my new Incinolet toilet (made in USA). I will have to do much more work to install it in my 5th wheel, but I've had a good experience with them in the past. To each their own I guess. ✌️
@@kslip I have more. took the back off and ribbon cable was disconnected and way too long. the ground screw was only a few threads in. really. needed 1/4 inch till bottom out. the wires were all willy nilly laying around the heating box. and the big problem that really got me. there was no support for the propane gas line. the whole gas line assembly just floats in the wind. As an electronics engineer, the entire product looks like a first run. believe the company has been in business for a while. so they should have a perfected product by now. I'm still saying the ecojohn toilet is a "shitty" product. yes, pun intended.
oh btw, thank you for making the video. they seem to be rare for the ecojohn for some reason.
@@PickledHam You're welcome! I really appreciate you taking the time to comment and share your insight and observations. Yeah, for as along as they've been in business, it is odd to me there aren't more reviews or videos period. Their indifference to me and my concerns was definitely frustrating. Anyways, that's great that you fixed it up and made it usable. Its probably a great feeling to be off grid, and have an incinerating toilet. With all the views and feedback I've received on this video, it seems like there's alot of interest in alternative toilets. I feel like we're on the forefront of the toilet revolution here (😂) and there will soon be more companies making them and, for less $$$.
Wow, I'm a metal fabricator, so I'm used to seeing various stuff built but this thing looks like a POS! It's crazy how thin the metal is! They probably have these parts made in China for $600 and assemble them in the US for $60 worth of labor. Well looks like I'm going to look into the "incinolet" instead.
Great review. I will look elsewhere. Can’t believe they are still in business.
3500$ for this I report them money back take them to court.
Im glad I looked to see if others have had issues. I had my tiny john delivered in January and had the same issues, the front guard is definitely not right, way too big and
i shouldn't have to bend something that costs co much. Also the thing is super rickety, I felt like it was going to collapse when I tested it by sitting on it. Also if you take the lid off it looks like radio shack threw it together. Definitely look more if your looking for an incinerating toilet. For a $3500 toilet you think theyd put a little more effort into making a decent product.
Thanks for commenting, Mark. You summed it up perfectly. It's insane that this appears to be the norm for this company. It still baffles me that I was treated with so much indifference. They either really believe they make a good product, or they are in so much financial trouble that they cant afford to do honest work, and are just biding their time until they go out of business. Who knows. But you are, i think the 4th or 5th person (that i know of) who's had a similar experience with EcoJohn. I hope they dont get away with these shenanigans for too much longer! 😏
@@kslip Thank you, I was about to grab one. My sole reason for getting one is for off-grid purposes. This thing operates on 18Whr which is an insane fraction of all the others out there, i mean some of them take s much power as an A/VC. I would love to find one that someone has tossed, I am very interested in the guts of this thing. A breakdown would be awesome
Thank you, I was about to grab one. My sole reason for getting one is for off-grid purposes. This thing operates on 18Whr which is an insane fraction of all the others out there, i mean some of them take s much power as an A/VC. I would love to find one that someone has tossed, I am very interested in the guts of this thing. A breakdown would be awesome
Saved my butt literally, I had my set in this buy 😩🙏🏽
Thank you for this. I was going to purchase here and am definitely not now
Thank you so much for sharing, I was about to spend NZD6500!! Would be impossible to get problems addressed from here in New Zealand.
I am still going back and forth with these clowns! Buyer beware is right!!!
Yep, clowns is right! They've gotta be in the running for worst business in the US. If you are still going back and forth with them, i might consider filing a claim with your bank or credit card company. Also, one person said she had luck contacting the "CEO" through email .. Good luck, and I am sorry you are dealing with this!
This seems like a poor knock-off of a Cinderella Motion. But $2K less.
Let’s do a class action lawsuit
I should have heeded this video and am going thru quite a few issues.
I'm sorry to hear that. It's always hard to know who to believe; Is it just one bad experience, or is there really problems with this company. There have been quite a few people like you leaving comments on my video so Im pretty sure it's them..
So after MUCH haranguing, TinyJohn sent me a replacement toilet - yeah! Unfortunately, this "new" model has many of the same issues as the original one. First use, it started to melt the seat again as well as the plastic dial doe the temp gauge. Spoke with Douglas in support and he suggested just using the "urine" cycle 2-3 times and would send me a firmware update to change the settings for the "waste" cycle so it wouldn't run as long or get as hot - never happened. He also said he would send me some additional insulation and a new fan setup so the fan could run independent of an actual urine or waste cycle but that never happened.
I was able to use the toilet for @ a month, then the fan started making a racket, as if it was rubbing against some metal and then toilet got way too hot to touch after running a single urine cycle. Contacted Douglas again, he asked me to hook a 12 volt battery to the fan to see if it was running - you can hear the fan running as it is VERY loud. I sent him a video of the unit running and the racket it was making. He texted me back if I had checked to see if the mounting screw was rubbing against the fan - it is not. I also asked him about "all" the items he previously said he was going to send me (but didn't) and am now once again waiting to "hear" back from him. I haven't been able to use this thing for 7 months now . . .
BTW, I looked at Cinderella and Cabin Depot in Canada (the primary dealer for North America) has them. One of your commenters below mentioned the "added cost" of the installation kit _ just yesterday posted to their (Cinderella's) Facebook page asking why the installation kit, which is required to install and use the toilet is considered an "Accessory"? Kind of like buyer a car and then being told the tires are an added cost "accessory" - I got this response -
"Great analogy although I am not sure where the installation kit is listed as an accessory. If you can send me a DM we can look into it. "
Wtf! Man, honestly I was so surprised to see you commented. You've been going through this for how long? 7+ months. Absolutely insane. Sounds like they definitely don't know how to manage the thermodynamics of their toilets. That's sad, but honestly the runaround you've been getting is way too normal for them. I have to commend you though for sticking with it and trying to get things figured out. I honestly don't understand how a company could be this bad and still exist. You shouldn't have to do all of this troubleshooting obviously.
Yeah I'm very interested in the Cinderella unit too. It's expensive but "looks" like a good quality unit. Yeah, too bad about the installation kit not coming with the toilet. Have you figured out anything else with them? I hope this alternative toilet market grows and gets more mature in the US. We just don't have a lot of options here.
I was just going to order until,I saw your video. I will make sure to tell everyone I know to not buy anything from them. Thank you. And I hope they have made this right with you
Thank you sir, I appreciate your comment. No, it baffles me to this day. I've never encountered another company like this. They truly didn't care, and just blamed UPS for everything. The first thing they did when I called them is email me their terms of service which stated no refunds. Luckily, my credit card company backed me up and I was able to send the thing back and get a refund.
I've had employees on here, writing nasty comments and treating me like I'm an idiot, and I'm pretty sure they paid a guy to leave a glowing review of their "new model". They have a nice looking website, but behind the scenes they are a very concerning company. It's too bad because there just aren't enough manufactures of these toilets especially in the USA. I ended up going with the only other option at the time, Incinolet. It's a great quality toilet, but of course it's electric which wasn't my first choice. I should probably make a video telling people about it though. Oh, and I'm not the only one who has had problems with EcoJohn. There was quite a few others who left comments here telling me about their issues.
@@kslip what do you think of the incinolet? Is there a smell? How does it work? I’m looking at that one right now
@@fatdaddy9305 I have the WB model. There is a slight smell of the wax paper igniting at first but it goes away pretty quickly. The only time you might get a terrible smell is if the cycle finishes but the contents aren't fully incinerated leaving them to smolder for a bit. That has only happened to me twice. I've had to adjust my timer so the unit runs a little longer. I think I have it set at 75 or 90 minutes.
@@kslip thank you for all the help. I wish you and yours the very best.
Thanks
wow thank you!! This is fired by gas can you imagine using it when the build is so bad!
Right? There was no way I was going to hook up a propane tank to that
I am struggling with them right now! You are not lying. I wish I saw this video before I bought my piece of sh*t. What did you decide to get?
I am so sorry to hear that. It is mind blowing the number of people who have left comments having similar issues 🤦🏼♂️. I purchased and installed an Incinolet 120v WB model. It uses power for sure, but its a very solid well built toilet.
I am also very interested in the Cinderella toilets, as they are propane, but I'm not ready to part with that much money yet.
I looked at this as a cheaper alternative. Now it isn't even a consideration after your review and other posted comments. Thanks for the info. Sorry for your experience.
I know this is two years old, that being said, we have been watching everything in order to buy an incinerating toilet.
So glad we saw this first!
Did you get a finished toilet? Or did you get your money back? Or ever receive an apology from them?
Sorry you went through this!
We will not purchase this brand of toilet! There are others,
The front cover is most likely easy to fit, it is most likely fit during final assembly along with all the flaws in the unit you received? Even when bent to fit, ( the front cover ) it will need the attachment hardware?
It could have been damaged during shipping? But it does look unfinished!
I would like to know if you received a finished toilet and how you like or enjoy it 😉.
✌🏻👍🏻😬.
Thanks for your comment! From this company, I did not get a finished toilet or even an apology. They blamed the whole thing on shipping (ups). Even if ups was partially to blame, the whole thing was packaged very poorly. And there was no hardware included to attach the front cover. It seemed as if they rushed this unfinished product out to me after I had been politely asking about the status on it for months on end. It was shocking for how long they strung me along, and their complete lack of sympathy or customer support. I had to get my credit card company involved to receive my money back. For a while they sent some of their employees to this video to insult me and treat me like I was stupid for not wanting to deal with the problems and fix them myself. I deleted some of the more nasty comments.
I ended up buying a less expensive Toilet from Incinolet. It is an electric WB model. 120v 1800W. It was properly packaged and shipped, in a timely manner, and with outstanding quality you would expect for the price. A night and day difference from EcoJohn. It works pretty good too, but I think most people prefer the higher voltage/wattage models when going electric. For an RV, this model was really my only choice as you only have so much power to work with.
Did you ever find a replacement that you prefer? From another company? Incinolet, maybe? I'm looking to buy something soon.
I bought the WB model from Incinolet. I'm pretty happy with it, it works and has the quality you would expect for price.
@@kslip Thanks for the info!
So sorry you had this happen. I got a refurbished version at a good discount late last year. I did not experience most of the difficulties you did.
I agree on the lag time from ordering. Mine took approximately 2 months to arrive after ordering. They did keep in touch with me through the entire process.
I did have a ribbon cable that was slightly damaged but they replaced it immediately with no qualms.
It appears you had a real bad total experience in contrast to my relatively good one.
Did you get the replacement yet? If so, was it better?
Check out the videos on my channel to see my experience with the Tiny John if interested.
Thanks for the comment! I will check out your channel when I get some time. They were going to send me a replacement, but did not communicate as to when. Whenever I would reach out to them, they would claim they were waiting on more parts, and it was always "a few days out". And when I would follow up week after week it was always another excuse and another promise of the new one going to be "shipped out on Friday" or some arbitrary date. I was respectful to them too, so I don't understand why I was treated like this. The only thing I can think that possibly annoyed them was my following up via email every few weeks, and maybe one of my emails where I pointed out the quality issues of the initial unit, and my frustration with waiting so long. They definitely had no sympathy for me whatsoever. I only spent $3500 and waited 4+ months to receive that thing. ANY other company would've handled this 10x better. They refused to offer a refund on what I received, and then made me wait for some magical date in the future for a replacement. They were not forthcoming with information either. Any false promises I got were because I reached out and asked. Not only that, I've now had 2 of their employees get on here and insult me and treat me like I'm stupid for not "using some elbow grease" and fixing it up myself. One guy, I deleted his comments because he was getting rediculous with the childish insults. Apparently I'm a "crybaby" for complaining about the terrible customer service and the pile of junk my hard earned $3500 got me. The other guy Dave wilson I think it was? I left his comment up because although he was wrong, he didn't all out attack me. And by the way, I am very handy with tools and fixing things, but this is about standing up for myself and holding a company accountable for taking my money and screwing me over in return. I can't think of anyone who would spend good money on ANYTHING and receive it in the condition I did, and then happily fix it themselves. But that's exactly what EcoJohn expected me to do. Apparently they're are so accustomed to shipping out low quality products and having people just lay down and take it, that I threw them for a loop when I actually called them on it. Would you be ok with a new TV that "worked", but the sides and back were all broken? A new car, but it came with dents and scratches? Why is an Incinerating Toilet different? "Oh, but I must remember to think of it as a "tool" that requires a great deal maintenance." 😂 Oh in that case, thank you! I see the error in my thinking 🤣.
Anyways, I disputed the EcoJohn charge with my credit card company, and won the case.
I've been using my less expensive but much higher quality Incinolet toilet for at least a couple months now. I'm very happy with it! Yes it's electric and not propane like I initially wanted. I converted my 5th wheel to 50 amp service, wired a new 20 amp recepticle, and did some modifications to my bathroom to install this new toilet. Man it runs smooth, and it's quiet! Even better, I saved money, and Incinolet properly packaged the toilet and shipped it to me faster than the estimated time on their website. Night and day difference with how I was treated here.
I've been meaning to upload a new video to show people how awesome Incinolet is, but have been busy with work lately. Hopefully I will get the chance soon!
@@kslip Glad you are doing well with the Incinolet. I am probably going to get an Incinolet myself because I want to go compleyely propane-free in my RV. Do you have the numbers as to the actual power usage of your Incinolet? I'm researching how much AC power will be needed realistically.
@@ceefiveceefive Thank you! And I'm glad you're doing well with your Eco John. I apologise for my rant. Obviously people have had success with them.
There's definitely some trade-offs between propane and electric. I would've preferred to save money on electricity and just refill propane, but it IS convenient. Also I can always run my generator when I'm off grid, so that's nice too.
I have the Incinolet 120v WB Model which is rated for marine and rv use. The nice thing about this model is it comes with a mounting plate so you can secure it to the floor. You need a dedicated 20 amp breaker and recepticle for this. The plug will only fit into a 20 amp outlet. It draws around 18 amps as the heating element cycles off and on for a default time of 60 minutes. You can also take the cover off and adjust the timer lower or higher. But 60 minutes seems to be the minimum time on this 120v model to get a complete incineration of solids. According to the manual, 1 cycle uses about 1 1/2 to 2 kilowatt hours of electricity. I don't remember what I calculated for my per use cost. I'll have to figure that out again.
I was off on the amp draw. It's an 1800 watt toilet and draws around 15 amps
@@ceefiveceefive I briefly visited your channel, and love how professional and well made your videos are! I hope I can improve like you! I am a little confused though, you said you have a video on an EcoJohn toilet? Edit: I scrolled down more and found your tiny john part 2 video. Cool video! It seems like you had fairly good results. Better than mine, but of course I never got as far as you did.
Sorry you had these problems. We installed our Tinyjohn in our 5th wheel and we are very pleased. We had an incinolet prior, but the current draw was just too much, every flush 2000W was not practical at all. We have this one hooked up to a 12V battery.
I am STILL messing around with these people teething to get it fixed. This product is TERRIBLE.
I'm sorry to hear that. How long have you had it? It might be possible to dispute the transaction with your credit card company if it hasn't been too long. Or, one person who commented had luck emailing the "CEO"... Good luck, Im sorry you're dealing with this junk
Initially I thought this review was a little too negative since I've had my TinyJohn sitting in my unfinished cabin for a while now. However, I just hooked it up and used it this morning, much to my dismay! Everything seemed to be fine, display read "READY' so I pushed the "Waste" button and the display now reads "NO TRAY"! But the tray IS IN THERE.
I took the base plate off to check and the tray is inserted and latched as it should be. In looking at the interior, there appears to possibly be a switch that COULD be "pushed in" by the tray when it's inserted that may be used to verify to the unit the tray is inserted. However, the way that switch is aligned, the tray would NEVER activate it since the switch mechanism is aligned so that even if the tray was latched in there, it wouldn't activate the switch - the "button" that would be pushed in is on the SIDE of the switch mechanism and would NEVER be touched by the tray.
Even then, I tried manually pushing the switch in to see if that would alert the unit that a tray was inserted, but the display still read "NO TRAY".
This thing is WAY TOO DAM EXPENSIVE to have any issues like this (or ANY issues at all)!
I hope they actually help you out and fix it. If not, some credit card issuers will let you dispute a charge up to 6 months later. You're right; Way too expensive to have any issues. There's starting to become a list of people in the comments who have had issues...
@@kslip - I am working with them. Based on initial discussions, the unit shipped with the thermostat set too high. There's a dial inside the back of the unit that is supposed to be set at 160 - 180 degrees F - mine was set somewhere between 200 - 210 degrees. The dial was pretty distorted as well from all the heat. QA/QC leaves a lot to be desired.
Now I get a "Door Jam" error when I try to operate it - even though the door opens and closes as it should. (I'm going to be an expert on this when we get done as I'm taking the entire system apart.)
Their Tech support has generally been OK, but they use text messaging, which leads to to many delays in sending and receiving responses. I despise text messaging since a phone call is incredibly more efficient and direct.
They said they will be sending parts - when they get them . . .
@@wicked5120 Oh no...🤦🏼♂️ Ok, so you might not want to listen to me, because I am very negative about this company (For what i feel are very good reasons). I really hope your problems get fixed, and they follow through with sending your parts. The "waiting on parts" excuse was something they tried with me, and it just strung me along for months with no results. In my opinion, this is very concerning that they are STILL "waiting on parts" to this day. Im not sure when you putchased your toilet, but i would advise you to call the credit card company you purchased this with, and ask them how long you have to dispute charges. You don't have to do anything yet. Maybe i will be completely wrong, and Eco John will send you a part in a reasonable time frame. I hope I am wrong. But if they start stringing you along like they did with me, and these timeframes of getting parts start to pass .. then... i hope you have other options. I really hope this works out for you!
@@kslip - Unfortunately I bought this back in the fall of 2019 and wasn't able to install it until this past week as I've been working on a small cabin. I looked at the Incinolet, but don't have the ability to run a 220 line to it. I also looked at the Cinderella, but as you said it's prohibitively expensive - @ $4,400.00 + tax for the propane model.
EcoJohn tech support just texted me to do a video call to try to resolve the problem. I just want to get the dam thing working properly. I'm thinking the overheating from the first use created additional problems beyond the melting and "No Tray" issue.
I used a chargeback years ago for a $2,000.00 slide in Jennair electric range I bought. It started sending out sparks the first time I used it and the second time just died commpletely. The retailer wanted to just "fix" it (it wasn't even a week old). I said no and contacted Discover and they did a chargeback. The dealer called me the next day and brought a brand new replacement that week that worked flawlessly. They originally said I should have bought the "Extended Warranty" if I wanted to have the bad unit replaced with a new one!
@@wicked5120 Wow! copy that. Are you able to run a 120v dedicated 20 amp line/ receptacle? The incinolet WB model which I have uses the above. Anyway, I understand what you're saying. Propane is really the best way to go for a lot of people. Its what I wanted initially. I agree with you that the initial run and heat damage most likely caused more problems. It's really too bad that the design/QA/QC wasn't better. One person who commented on this a while back said she was able to email the CEO, and he had them send a new unit. But at this point it might be too soon for that route. Plus i have no idea what his email is. Well, again, hopefully they follow through and help you until you have a working toilet.
$3535!!! Holy shit!!!
thank you for this, this helped me to choose not to get this one, I will stick with Incinolet because we already have one and we like it just want a new model.
when i saw the price it made me say HOLY S&^T Literally lol
Inoclets aee great but you need a big power wall to run it.
This is very disappointing. I was thinking of buying a Tiny John but am unlikely to now. I suspect there's 100 or even 1,000s more people that don't bother commenting but will silently look elsewhere for their toilet solution. It would be helpful if the company at least commented on this thread and said they were going to fix the issue. The fit of the toilet seat with the metal beneath is really putting me off. As is the lack of customer service. Please respond tiny john! I also want them to post pictures of how their finished product is supposed to look.
I wish someone from EcoJohn would see this video and respond. I'm pessimistic of course that they would even be honest in their response and not blame everything on me... But who knows? It might be one of those he said she said type of things but hope that people could watch my video and see that I'm being honest, albeit could have been more professional. It was my first video, and I never just go online to trash companies. I hardly ever leave negative reviews but I feel EcoJohn deserved this one. I sincerely dont want people to go through what I went through and am still dealing with. I can tell you from my side of course that I did reach out to EcoJohn respectfully and requested a refund. I also told them that I felt like there were some quality issues and that my order could have been packaged better. They denied that the damage/problems had anything to do with them, and blamed it all on FedEx. I admitted that yes, FedEx could have handled it better. EcoJohn told me they would file a claim with FedEx and promptly send me a new unit. And this is where one of my main issues with them starts: They continuously told me that my new unit would ship soon and it never did. Even before this while I was waiting for the first one to arrive, I had to constantly contact them and ask when my order would ship. This was after waiting patiently past their 4 week shipping time frame. This whole issue is also complicated by Covid-19. They mentioned that they were experiencing delays in their supply chain. I understood this and waited patiently. But the bottom line for me is that I placed my order in early February, and received this highly questionable toilet mid April. You might have read one of the comments of a guy telling me to "just use some elbow grease" and fix everything my self. That's not the issue here at all. Eco John initially gave me two options. 1, send the damaged unit back and upon them receiving it in "good condition" they would issue a refund. 2. Have them file a FedEx claim and send me a new unit. They promptly sent me a PDF of their terms of purchase as well. Feeling like I was backed into a corner because there's no way they would receive a damaged unit in good condition, I had them file the FedEx claim. Again over a month passed and the "new unit" never arrived. They kept claiming supply chain delays and asked me to be patient, but at the same time kept promising me that my new toilet would ship on specific days or weeks. And that's where they lost me. Don't make promises you can't keep. Just be honest and tell me you don't know when it will ship. That's it. Honesty is worth something to me. After this, I decided to file a credit card dispute, and am still waiting for it to close. Luckily my credit card company gave me a refund, but the dispute is still technically open, so there's a small chance EcoJohn may send me a toilet someday. But they haven't been happy with me for filing the dispute, and at this point I am under the impression that they are purposely dragging this out as long as they can. If I am sent a new toilet at some point, I will post another video and do another review. Long story long though, im with you, and hope EcoJohn responds! If they don't respond honestly though and own up to a some things...I just hope people can read through the lines.
Also, if you go to the EcoJohn website and watch the TH-cam video in their TinyJohn page; If you look closely, that IS how the toilet seat fits to the rim. Mine looked slightly worse though. I've scoured the internet looking for other reviews on EcoJohn, and surprisingly there isn't much, especially since they've been in business for over 10 years. There is a Google Review (besides mine) where the guy complained about the quality and problems, and they just dismissed him and said his model is over 10 years old and they "have newer models now". Also, I found their Indeed Jobs page, and it looks like they had a few employees leave bad reviews because of management and not having the supplies to do their job. I can't make this up. Take it how you want, because I'm obviously very salty against this company, but it seems to me that they might be having some money issues among other problems.
I have the same issues, toilet is very unstable. I'm 128lbs and it wobbles and settles Everytime I sit. It never worked properly. Pee was always in the pot underneath, their paper didn't burn. Sometimes it would ignite, mostly it did not. After 4 months the digital display doesn't work. Blue light comes on (power), but none of the other s work. I cannot recommend this product. Customer service was friendly enough, but couldn't solve the problems.
wow that's terrible. I'm sorry to hear that
Kyle have you looked into a 110volt INCINOLET toilet? Mine is the sh!t. I love it. $2,000.00
Yes I have! I gave them a second thought and ordered one! Just finished installing it in my 5th wheel! It's a smooth & good quality machine. I am going to make a video about it soon. Incinolet is the real deal! Thanks
😀Subscribed and belled😀
@@kslip thank you for the review...I was just about to purchase one but decided to look for some in-depth reviews and after watching your review and others whom have had issues with the ecojohn, I quickly marked if off my list. I am now looking into the Incinolet as well and look forward to your review.
What did you think of the incolet toilet you bought? That is the one I’m looking at now.
Buy it
Thanks for sharing. I bought one and am having some serious issues like you. Were you able to get your money back? If so how?? To those of you thinking about getting it.. don't. The money you spend is not worth the amount of time you will have to take to trouble shoot and do your own qaulity control.
I am really sorry to hear you are having trouble too. The quickest way to get a refund is to dispute the charge with your credit card company. Mine would let me dispute any charge within the last 6 months. Of course I called and emailed EcoJohn many times before I disputed the charge, but they weren't willing to refund my money unless I paid to send the toilet back, and they received it in "good condition", which was of course rediculous. I would dispute the charge as you received damaged goods. You can email EcoJohn and let them know you are disputing the charge, and to send you a shipping label so you can send the toilet back. Either that, or you can dispute the charge, and wait for EcoJohn to call or email you. Either way, they won't be happy, and will most likely tell you you are going about it the wrong way and that it will take a long time to get your money back (not true). They might also try and convince you they will win the dispute. They did all of the above with me through email. Just don't believe them. The credit card company will favor you, and EcoJohn will have to pay return shipping. But you will need to send it back. Let me know if you have any other questions!
@@kslip Thanks so much for your input! What would you suggest I include in my dispute with the credit card company so I can build the strongest case? (Seriously thank you for the advice)
@@amandatempesta2841 You're welcome! I really hope it all works out. So, your credit card company might be different with what details they ask. I used my citi visa card, and was able to initiate the dispute online. I was surprised at how little information they requested. Just what the items were I was disputing, and whether I hadn't received it, or had received it damaged. There was literally nothing else they wanted to know, like how long I had been trying to work with eco john, etc etc. The nice thing though is that they refunded me instantly while they investigated, although the refund was conditional pending the outcome. I called their dispute department and asked for advice on how to send the toilet back, and gave them a few more details. So I'm not sure how your credit card company might be different, but I would save any emails you sent or received from EcoJohn, and try to remember the dates when you called them. Just in case the credit card company asks. I think it would just be helpful to show that you did try and resolve this in some way with EcoJohn first. But then again, my credit card company barely needed any information, which was good in a way, but disappointing, because I had a lot to give!
Also, I just wanted to add, I'm not sure how long you've been dealing with this? Or if you've been talking with EcoJohn already about it? If it hasn't been too long, you could try to email EcoJohn and ask them if you could return it. But just warning you, when I did that, they immediately sent me a "terms of purchase" document, and gave me 2 options: Send it back, and if it's not damaged -Refund, or let them send me a replacement. I initially fell for it, and wanted them to send me a replacement. But it never happened and they kept making up excuses that they were waiting on parts. So if you go that route, just make sure they send you a shipping label so you don't have to pay to return it, OR hold them accountable and make sure they send you a tracking number on the date they say they will send your replacement. Just be aware that in my case, they made alot of empty promises. That's why I told you first that the quickest way to a refund would be to dispute the charge with your credit card company. I think the scales are tilted in your favor here, regardless if you've had a lot of communication with EcoJohn or not beforehand. You paid a lot of money for this Toilet, and it should be in perfect condition. If EcoJohn won't take it back right away, and pay return shipping, then I think you have a right to dispute the charge. Also, if I've won a case against them, and you are having issues with them... Chances are we aren't the only ones here. I'm sure the credit card companies keep track of the bad businesses who consumers file disputes against. Anyways good luck with however you decide to proceed here!
@@kslip Hey, I just wanted to give you an update. My boyfriend and I put together a long detailed email with photos and video references, found the CEO's email, and sent it to him. A few days later we received an email from customer service. They left in the forwarding message from the CEO that said, "take care of this" (They really don't. have any sort of quality control even in their email system haha) A few emails later and we were able to return the product for a full refund. Thank you again for sharing your experience and for all the help.
I wish I would have seen this before buying it. Don’t do it. Their system is a pice of shit. Poor craftsmanship. Zero customer support. We followed directions and set up the system, but one of the fuses burnt out. They accused us of connecting it incorrectly, which it was connected properly. He did replace the part and also set some additional parts that weren’t part of the original toilet. Makes you wonder why they didn’t include those with the original. The gas line leaked. The controller must be connected to Wi-Fi. You pay extra for the non-Wi-Fi control switch, which makes no sense either for an offgrade toilet. We could never get it to connect to Wi-Fi. Then the buttons for controlling, the toilet itself didn’t work. And then we set the LED display on the side of the toilet. It slipped in and fell 6 inches and broke off one of the doors to the incineration tank. Multiple calls super slow response time. They said we can mail it back to have them fix. Whatever’s broken at our shipping expense both ways. I’ve sent them five emails requesting a time that I can call and speak to someone but they are just ignoring me. Their hours are 8 AM to 3 PM East Coast time. When we had time and people available to help install it, they were never available. Sent emails that took two or three weeks for them to respond. I don’t want occasion they use the excuse that they see our email because it was in their junk spam folder. But they had responded to other emails. Then they reluctantly gave us a 24 hour period to return our system and then when we didn’t see their email they said we were out of luck. When we pointed out these issues, they basically said we can sell it ourselves. What a joke. Don’t waste your time or money.
That infuriated me all over again just reading your experience. I can't believe there are this terrible of companies out there. Eco John really stands out as one of the worst. It must be severely depressing just working there or being affiliated with them in any way. But then again there is definitely a level of complacency with management and employees.. Their whole operation is pretty much in scam territory.
If you haven't got a refund yet, you might still be able to dispute the original payment with your credit card company. It doesn't hurt your credit score to stick up for yourself in that way. My credit card had a 6 month window to dispute charges, and that's what I did. It certainly pissed them off, because I got an angry email after they found out, but I got my money back.
Also, someone else in one of the comments mentioned that she "emailed the CEO" and got her refund that way. I'm not even sure how she got the info, if the story is even true, but it's ridiculous one would have to go that far or take any of these steps.. or even have these issues in the first place.
Thanks, hope you got your refund!
we had that same thing it was a total Fail people had to wait a half hour before someone else could use the bathroonm HAAAAA
WHOA..that's horrible..
OMG thanks for the review, definitely will not be ordering this.
I wonder if they try refurbishing faulty toilets then resell them. Too many bad reviews. Honestly, one is too many for the price.
I think you are on to something. My initial reaction was "this doesn't look new". It looked like it had been passed around a few times before it got to me.
@@kslip I think they do too. I was thinking they just rebox the faulty ones and don't even check them out before sending it on with their no refund policy. I swear mine had dried urine in the inside of it.
Wow! Appreciate the review - this was a purchase we were looking at making in the upcoming year. That’s a real bummer, sorry for your experience.
Have you looked into other brands, and if so, which ones?
Thanks,
Thanks, I appreciate the comment! The only other one I had really looked at was from Incinolet. I actually bought one from them before I went through this whole incident. The price was at least $1,000 less if I remember right, and they actually sent it to me exactly when they said they would. Their outer packaging looked much better too. I only returned it because I wanted to use it in my RV, and I decided 120V at 20amps would be too much of a load for my 30 amp trailer. But the whole experience with Incinolet was so much better. Night and day difference. They refunded my money with no issues when I sent it back. I just wish they had a propane model. This was the whole reason I decided to try EcoJohn. Unfortunately I haven't seen any others yet who make propane toilets at a decent price. It just seems like the price goes up to $4,000+ for the next contenders. I'll be doing more research on it, as I really really wanted this to work out with EcoJohn. Again, never been treated so badly...
I'm with Incinolet. Glade you had a good experience with us and i wish it would have worked out. Good luck on finding a propane toilet.
william roberts Because of this review, I’m wondering how well an incinolet powered by a Honda 2200i would work for an RV setup. Also, could the incinolet be ran while driving? Finally, has incinolet though about offering a propane powered toilet?
Thanks,
We do have people that use generators but you would need at least a 2500 to run the toilet. I would think it would run fine while driving the boat model works fine. We were thinking about a propane model but it was going to cost too omuch to design and test so we are working more with solar.
Why is there no other American made propane incinerator toilet?
So you paid out of pocket for shipping to send it back?
No. EcoJohn had to send me a ups shipping label because I disputed the charge with my credit card company. They had to get their toilet back or they would've lost double the amount. The credit card company said they would refund the shipping charges if I had to pay out of pocket.
It looks like this thing ain't worth a $#!+!
Was it made in China?
That sucks
You should read the terms of sale on the website.
Why?
@@kslip The warranty is really bad and so is the return policy. Also the toilet has not been certified by any laboratory or government.
It says you have a 90 day warranty but then it says that. It is agreed that the intent of the parties is to disclaim any warranty of merchantability with respect to all products and goods sold to buyer, and the buyer agrees that buyer will accept the goods without any warranty of merchantability.
@@williamroberts3298 Oh, I see. Yeah ill have to take a look at that! I knew something was stinky when that was the first thing they sent me after trying to return it. Thanks! By the way, I love my Incinolet WB 120v model. Its such a well built toilet, especially for the price being lower than everyone else. Very happy with it!
@@kslip That is great to hear we do our best to build a quality product and give the customer great service.
Buy the Incinolet.
I currently have a TinyJohn. We have had it for about a year and a half now. The customer service that I have experienced has been amazing, they are always quick to respond to any question that I may have. They are always improving the TinyJohn too. The toilet lid that you refer to being crooked is supposed to be a slightly loose "floating", it probably shifted during transit. Try moving it to straighten it out, it doesn't take much effort. The front tray cover is magnetic, and it probably got warped during transit too, just use some elbow grease and fix the shape, just squeeze it together. Fedex wasn't easy on my TinyJohn either. A couple of screws also rattled loose on mine, but if you take a few mins you can find the screw(s) and put them back in. Remove the back cover, there are four screws, then locate the screws and put them back where they came from. The unit is tipping forward when you sit on it because you need apply the pad under the front, it looks like a felt pad that you put under furniture legs. If you are complaining about these minor things, then an incinerating toilet isn't for you. I hope you realize there is constant maintenance with these. It is straight forward, but you will have to empty the ash tray before it gets too full, you will also have to remove the exhaust fan every 500ish burn cycles, clean out the fan (very important) and catalytic converter (if you have one), you should also make sure the burner intake fan is clean every other month. And don't forget that you have to clean out the chimney pipe too. You are going to have to be the technician and mechanic for this or any other incinerating toilet you purchase, so it's best that you open it up and get comfortable with how it works, otherwise you will be like a lost blind dog. This is an incinerating toilet, they tried their best to make it look like a real porcelain toilet. But the reality is, you can't compare this to a porcelain toilet, this is more of a tool than anything. You probably got bad customer service because the first thing you did was verbally attack them instead of working with them to find out a solution.
You sound like you work for them. Really trying hard to defend something that should arrive in perfect shape for the money spent ($3500). The ash tray cover on mine was not magnetic. They weren't installed on mine. I am the mechanical type and could fix some of these issues but I shouldn't have to. They couldn't even package it properly. How do you know that the first thing I did was attack them? You don't know, because I didn't. I reached out to them respectfully again and again, and was constantly lied to. Just because you had a good experience with them doesn't mean mine was any less valid. The felt pad you're talking about Is there. It should have just been another rubber foot the same size as the others. That pad is pointless. Still tips forward. The lid is supposed to be crooked and I should just fix everything and take stuff apart? Get out of here with that... The point is for the company to send you a quality product from the start and not take your money and lie to you. I waited months to get that piece of crap. Dont start blowing smoke that you have to be mechanically inclined to fix a brand new toilet before you use it. Again not even the point here. You didn't even come with any substance in your comment. Just assumptions.
Gary I am the market for an incinerating toilet and was seriously considering a tiny john. My husband stumbled across this video review and is very hesitant. If you happen across this post again, or get a response notification, I would be so happy if you could message me at ditz39710@yahoo.com. I would just like to ask a couple of questions from someone who is using the tiny john. Thanks!
I have one. It’s a Piece of Sh*t
We order ours and got it in 4 weeks. We are stoked about how it operates, it's in our RV. Seem like you had a shipping and Covid issue!
lol. Hey, good for you! But your assumption is exactly the lame excuse EcoJohn is trying to peddle. This was 100% terrible customer service and lies from EcoJohn after asking where my order was. If it was a covid issue, why didn't they say it from the start, instead of promising it would be shipped? And once I did receive it, terrible packaging job. Not enough foam surrounding the toilet, and nothing wrapped in plastic or taped down. The quality was a joke as well. As far as EcoJohn taking any kind of responsibility, or trying to make things right? Forget about it. Again, good for you, but I've never dealt with a more amature and unprofessional business in my life.
@@kslip Sorry to hear that you had communication issues with them, maybe their suppliers had issues with delivering parts? Like I said, our unit showed up on time and it has worked flawlessly. They have an instant chat that we used a couple of times that was very convenient. My cousin ordered a TinyJohn six months ago and she loves it too.
@@amberc1128 Sounds like you're an employee at Ecojohn! I've had a few of them on here. How is the pay and benefits? Anyway, that's nice of you to defend them. Nothing to say about the poor packaging job? There definitely was communication issues with employees at Ecojohn. I used every means available to communicate with them. I used the chat box on the website. I used email. I called them. The responses i received were usually "Your toilet will ship next friday at the latest". Or "Tomorrow". I ended up waiting 2 months!! The problem i have with Ecojohn is they did not proactively reach out to me even ONE time. First of all, if there were covid delays, a professional company would have listed it on their website and updated their shipping time frame to 2 months. That would have been the honest and professional thing to do. But they acted like it was business as usual and took my money anyway. A professional business would have proactively sent emails to customers stating there would be delays. There was no common courtesy or professionalism at EcoJohn. I politely reached out to them almost weekly after my order passed the 4 week time frame. Each time instead of being honest, they promised that my order would ship on a certain day. I only followed up my chats or emails when they didn't ship my product. After not telling me what was going on, they finally said Yes, there's issues related to covid and getting parts, but ONLY after I suggested it!! After 2 months of waiting I received a heap of junk that looked like someone's uncle had assembled in their backyard from spare parts. It was so disgraceful and dishonest how Ecojohn then blamed UPS, when it was clearly a lack of packaging, and poor quality. The best thing Ecojohn could do is to reply to me officially (instead of send their employees to pretend like happy customers) and own up to their mistakes, apologize, and show other potential customers that they can be professional and make things right. This whole mess probably took 4 months of my time when you factor in waiting for a replacement that was never coming, and finally filing a despute with the credit card company because Ecojohn wouldn't accept returns. If I were Ecojohn, I'd get on here and own up to everything and apologize, and offer to send me a new toilet free of charge for my troubles 😆.
@@kslip he´s been posting the same response over and over. Instead of them giving you a good customer service when you needed, they are posting here the same fake response over and over. This is an employee from Ecojohn! It´s so obvios... This just make the company look even more immature. I am glad that you are happy with your incinolet toilet. I might get one of those too. Still searching.
@@gladcoco5473 Thank you! I'm glad someone else notices! Yeah it's pretty obvious isnt it, lol. He/she always has the same line "ShipPing and Covid ISsuE". You think they would be smart enough to switch it up a little 🤣. You're right, it really speaks volumes about this company. They are just letting everyone else know how immature they are. Completely unable to accept responsibility, and help the customer out. It's ok. Ill call him or her out for every post. People need to see this. Glad i posted my video!
Looks like a hunk of junk…sorry and thanks..
1 persons opinion