Its common practice in china and hong kong for high value electronics sales to be opened up at purchase with the sales clerk for both to verify. That way the customer can’t just come back and give back a resealed product. It’s also done in the guise of customer service as well to ensure your product is not DOA.
Apple shipped out 187 phones with McDonalds bags of apple slices in the boxes instead of phones. There is a massive probability that Apple itself is sending those things out. Apple is that shitty of a company.
Ye I never thought they would get this bad. Literally selling fake products because they're dumb enough to trust people and then not even taking it back when the customer takes it back because it's fake.
I second this. I don’t know what’s gonna be in that box, or if the product is real. I’m an employee at one of the affected retailers; I’ll gladly take the return and tape a note to my AP team as to why I accepted the return.
Well, when you have the opportunity to open it with the salesperson on site, this problem won't matter. Here in Germany, I'd rather not buy from a big company like Apple because smaller, local retailers are easier to deal with when they falsely deny warranty. Also, even when you buy it from Apple/Samsung etc. directly, there's still the risk the actual product has been replaced by a dummy in the logistics chain.
@@QwoaX I live in the US, so I would just go to the Apple Store nearest to me. Generally speaking that has the least likely chance of being tampered, especially if I open it in store. I would agree that in ur case that makes a lot more sense
When I used to work at Target, they told us to open the package and double check the serial number on the product and make sure it matches the number on the package. Even if it's sealed. There have been numerous times where I would open the package in front of the guest, and they would get mad asking why would I open the package when it's still sealed. Majority of the time, those people had mismatching serial numbers, so we couldn't accept the returns.
Same thing at best buy. Before if they would return it, and it was completely sealed, the assumption was they didn't open it. But its gotten to the point where resealing it, and returning it wasn't enough because it was a scam going on to get back the full price on it. So retailers have to open up the box now, seal or no seal, and check the serial number on it before processing the entire return. Its not the retailers fault, as the video makes it out to be, its just the scam, and the policy working together to prevent fake products being circulated through the system
I was one of those idiot customers who didn't know about this and panicked while the girl casually opened the factory sealed box 🤣 Glad to know why she did it
A good safety measure would be to open the product in store when the sales rep is present if you suspect you have gotten a fake ask for a replacement or a refund do the same with the replacement you can never be too careful.
Tech store guy here, yeah we always check to make sure things are sealed when selling them and open up to check serial on return. I recommend opening them up in-store on camera after the transaction if you're worried. Apple products specifically are on more of a lockdown lately with us. It's gotten SO much worse way faster than I expected
While still working in customer service, I was once on the refunds team and the amount of refund return request we get in a day from people doing this is insane. Thankfully, you can scare some of them by telling you'll transfer them the to the account review team but they'll just hang up and then make a new account and do it all over again as they can request a refund a few times before their account can be flagged.
I work at Target tech department and can confirm. Although I do check Apple products for serial numbers. If there's no serial numbers, look off, dirty or just being opened, i will not put back on the floor. Its usually a group of Chinese decent that are doing this, we are aware of them and are taking a close eye on them. They are also responsible for replacing the gift cards with fakes so that you're giving them money.
Target employee here. Normally I try to demerch the product as a return or outright open it, but corporate has been telling us to not do that anymore. It infuriates me so much that we’re getting backlash when scammers take advantage of our policies. Like, my store is very close to an Apple Store so I usually tell folks that if something in the product feels off, get a Genius Bar diagnostic and bring it to us so we can just refund the product before the return window lapses. Usually people do that during the 2-week window, but I feel sorry for those with that return window lapsed. Normally what we’re supposed to do is open the box and verify the serial before accepting the return, but it’s gotten to the point where in my store, I call up the manager when it’s Apple products, and we know who’s a scammer because they always come every other week with two "unopened” Airpods or Apple Watches with a receipt from another store in another borough that’s only 3 hours old.
Current target tech employee here, as far as I know, it’s company policy to send all Apple products back to the distributor and not to put back on shelf regardless if it’s opened or not. My store doesn’t put any returned Apple products on the sales floor and they are sent back to the warehouse to be dealt with
Easy fix: all returns require one to bring the card used for purchase or photo ID. Returned products restocked on shelves are tagged with the returner's card or ID info on file.
That’s also used for scams iirc; the customer can request in-store credit to buy the same item again and “return" it over and over. I’ve dealt with it myself. Iirc there’s a limit to how many ID returns you can do in the span of a certain period of time, but I’m not sure since my store declines ID returns.
This has been going on for years, back in the late 2000s I worked at an electronics retailer and when external drives were getting big this would be the exact thing that happened. People would either buy the drives and return them later with empty enclosures, or my favorite, they’d stick random rocks in the box… After it happened at my store we just started opening anything returned that was sealed confirming it was there and once we issued a refund re-wrap it with new shrink wrap…
This is true, not even with Apple. A guy who bought a GPU from newegg, a 4090, and guess what? Just a metal block. And then they deactivated his account. Nice. Yes, retailers will not inspect the product to keep it pristine and shiny. Yes, they'll assume the product is heavy, and if it is, they take it into the back. If I had a store or a large franchise, I would change the terms, and probably ask employees to: Open the box, and check for irregularities or a really heavy block or something.
Dude keep up the great work with the videos! You inspired me to get into phone repairing and I’ve repaired 3 iPhones so far and will start making money when school starts back up again soon!
Amazon does that where they will just put an item back up to sell if it’s returned because 9/10 times it’s returned simply cuz the person didn’t like it, or it wasn’t the right part. But if it’s an actual broken item that was returned for being damaged, Amazon will only flag it after the same box has been shipped out and returned like 3 times before they suspect an actual problem
former tech consultant any time we get a return it's labeled as "reshop" and i personally will always defect the product out if the seal has been broken. this means it gets sent back to the distribution center and they choose to do something with it if it was sealed then i usually would just restock it
Former Walmart employee, what typically happens is that the product is checked for damages once returned. While if the product is believed to be sealed it will be just put back on a shelf however if it was open it will be inspected so the store can find if its damage or not.
Something like this happened to me a few years ago at my local walmart. I bought a copy of the resident evil 3 remake. When I got home, I removed the plastic wrap and sealing stickers. When I opened the case, though, there was a regular burner cd inside. I went back and showed it to the customer service rep, and she was just as surprised and confused as I was. Luckily, they had an actual copy in the back, and I left with the game that I paid money for.
They should definitely come up with some sort of way to check this without opening the box (or maybe just open the box and sell the product for a lower value). Blindly trusting people is not the way to go.
They could solve this so easily. Ask for ID when taking back the product and write down the serial number of the device alongside the person‘s details.
If they're won't open the returns themselves, Certain expensive products should be promptly returned to the manufacturer for inspection by these stores.
You know those warnings in medicines, foods, and drinks that say "do not consume if the seal is broken"? If you're buying in person, ask for a sealed one, then ask if you can have a closer look. If it doesn't look like the brand had done it, ask for a different one
Can confirm this used to happen at Best Buy when I worked there. We were always pretty good about returns but a good way to check is to make sure the serial number on the box matches the one printed on the product.
And this is how you get an infinite money glitch. You buy the real thing, keep it, return the fake thing and get your money back, then resell the real thing.
@@Rd2NeZZhighly unlikely. Unless you start self snitching and posting ur methods with specific details online. The fact of the matter is retailers like target and walmart deal with millions of loss due to theft. They are never going to check a sealed product box. Micheal making minimum doesn’t give two shits about checking the sealed box to make sure it’s all good. He just wants u the hell out of his face. This is a nearly flawless scam
@@yourae-l2o I mean eventually stores would catch in if u attempt the same scam at the same store multiple times. Loss provention at these stores woukd have a picture of the scammers face in their offfice. But it’s very hard to identify these people by government names unless they are detained by actual police
Former Target team member here! I’ve actually never heard about this. I haven’t overheard anything at the service desk while I was back there, and nothing when covering electronics the dozens of times I did. Might have happened, but we’re not aware.
Buy only in store. Even WalMart and Target sells from third-party vendors. And while in the store ask to open it in front of a manager before buying it.
When I worked in retail we were told to open the products regardless if it was sealed and obviously could tell if it's fake or not by seeing if it has a serial number quickly verifying it on Apple's site and seeing if there's still an account still tied to it.
I can’t speak to the in-store experience here, but I’ve run across a lot of counterfeit devices over the last year or two, most of them stemming from online portals like e-bay, amazon, or the marketplaces that companies like walmart run. Be careful with your purchases. If a deal seems too good to be true, it probably is.
Even better. Just avoid the entire problem and buy directly from Apple. Yes, a specific store may carry the thing you was for a bit less but just pay the full price and buy it direct from Apple. That way there's no chance at all that it will be fake.
Yeah, that’s happened for a long time(I remember it being a thing at sears 20+ years ago) and with just about anything. You have to remember that the person ringing the return is just a cashier and they have no clue what to look for. Usually once it got back to the department somebody would realize something was off but not always. People suck.
I bought a Samsung S23 ultra. And when the lady was writing down info and stuff, while she was breaking the seal and removing the plastic around the box. I told her I wouldn't accept that one anymore. Because it said on the box that: I, as a customer was responsible to check that the seal was unbroken at purchase. "Do not purchase if seal is broken", their exact words. I got a new one with seal 😂😂
Friend of mine bought a switch at target on launch day. And the charger was broken. Wouldn’t work. The worker at target told him to just buy a charger from the store. Put the broken one in the box and then return the charger. So that’s what he did.
I've had this before with something, I can't remember what it was this was years ago. I started and I still open it in the store in front of a member of the staff so I don't have the problem of being accused of swapping it out, I so far haven't had another fake but this is the way to beat the system, they could even do it themselves in the back of house!
I call bullshit on target not opening closed boxes. Target employees are REQUIRED to open up sealed unopened electronics that are returned BEFORE accepting the return right in front of the customer. Maybe if it’s some 16 year old that doesn’t know the return procedure but majority of employees are already trained on this
This is why I just use my Apple Card and buy from Apple’s website or an Apple Store (except for iPhones, I get those from my carrier). Apparently there is no “make sure” even according to you because once you open the box and find a fake they aren’t accepting returns so that’s a risk I’d rather not take
Nothing new. This has been going on for a decade now. This is why BestBuy Canada ALWAYS open returned eq at the Customer Service. When I was a uni student, I used to work for BestBuy and our GM made us open every single sealed returned item. It is better to resell it as open than to have a product returned with a rock inside!
I worked in tech at target. I on more than one occasion had to get onto the front end folks for returning tech items that were not the original item or a broken one. They never made it to the floor though.
That would suck to find a fake phone
When it's more than a grand💀
I record myself opening any box that’s over $50.
No shit
No shit
Or a big nut
Its common practice in china and hong kong for high value electronics sales to be opened up at purchase with the sales clerk for both to verify. That way the customer can’t just come back and give back a resealed product. It’s also done in the guise of customer service as well to ensure your product is not DOA.
Same here in India
We do that in the us with vapes but that’s it unfortunately
@@depressedtiger677lmao the USA got their priorities straight
@@depressedtiger677 The guy behind the counter is Indian, he brought the idea over.
guise is the incorrect term there bud
One day there's just gonna be just an apple
Hey siri, what apple product can I afford?
Siri: iApple
The thing is, they can just open the seal to check the product and reseal it again it isnt that hard
I mean, if Apple did sell an Apple, people can't use them because they sell what they're called.
Apple shipped out 187 phones with McDonalds bags of apple slices in the boxes instead of phones. There is a massive probability that Apple itself is sending those things out. Apple is that shitty of a company.
Imagine spending a lot of money for a fake product and the store won't even take it back 🙄
Idea
At that point you seal it and return it
Fake products are about 5-30$ so it can’t be to much of a hassle for the scammer.
That’s actually genius method of scamming
@@dominicbowie092There being sold for the price of an actual apple product tho
If someone can return a stolen iPhone with fake one then you most likely return the fake one they scammed with just reseal and say you don’t want
That's literally disgusting from those scumbags
Yeah but it's also stupid that these stores actually trust people, like haven't they learned their lesson already with shoplifters?
@@321JarnBLM!
Ye I never thought they would get this bad. Literally selling fake products because they're dumb enough to trust people and then not even taking it back when the customer takes it back because it's fake.
@@oyvey304okay so all shoplifters are black? Great bud great racism
@@carnooo_vr Don’t blame me, blame the blacks.
Open it in the store in front of an employee
I second this. I don’t know what’s gonna be in that box, or if the product is real. I’m an employee at one of the affected retailers; I’ll gladly take the return and tape a note to my AP team as to why I accepted the return.
Wow thanks for a heads up didn’t know this was happening until you mentioned it
The Home Improvement "ahoowuh"
🤣🤣🤣
????
@@helinameinhard7133 when he said "big nut"
Be honest that joke not even funny
@@gamingrobbie6935 oh I'm sorry, skibidi toilet rizz party hahahah
Shut the hell up
I personally never buy Apple products from anywhere but Apple directly
We either buy them from Apple -T-Mobile or best buy
Same, if I want an Apple product that I’m spending 100s or 1000s of dollars on I’m going to the source for my product, not some reseller.
Well, when you have the opportunity to open it with the salesperson on site, this problem won't matter.
Here in Germany, I'd rather not buy from a big company like Apple because smaller, local retailers are easier to deal with when they falsely deny warranty.
Also, even when you buy it from Apple/Samsung etc. directly, there's still the risk the actual product has been replaced by a dummy in the logistics chain.
@@QwoaX I live in the US, so I would just go to the Apple Store nearest to me. Generally speaking that has the least likely chance of being tampered, especially if I open it in store.
I would agree that in ur case that makes a lot more sense
No no, just stop after 'anywhere'
Any apple product is a scam and you're stupid if you buy one
"big NUT in the box" 💀😂
Probably a return
I’m laughing so hard at this Big nut in the box
The all new iNut staring at $2,999.99
@@justinmabb1997 Ayo pause
@@fawlesssmartspiderman2437 🤣
When I used to work at Target, they told us to open the package and double check the serial number on the product and make sure it matches the number on the package. Even if it's sealed.
There have been numerous times where I would open the package in front of the guest, and they would get mad asking why would I open the package when it's still sealed. Majority of the time, those people had mismatching serial numbers, so we couldn't accept the returns.
What happens to the ones that do match? Sold as open box at a discount?
Same thing at best buy. Before if they would return it, and it was completely sealed, the assumption was they didn't open it. But its gotten to the point where resealing it, and returning it wasn't enough because it was a scam going on to get back the full price on it.
So retailers have to open up the box now, seal or no seal, and check the serial number on it before processing the entire return.
Its not the retailers fault, as the video makes it out to be, its just the scam, and the policy working together to prevent fake products being circulated through the system
I was one of those idiot customers who didn't know about this and panicked while the girl casually opened the factory sealed box 🤣 Glad to know why she did it
A good safety measure would be to open the product in store when the sales rep is present if you suspect you have gotten a fake ask for a replacement or a refund do the same with the replacement you can never be too careful.
Tech store guy here, yeah we always check to make sure things are sealed when selling them and open up to check serial on return. I recommend opening them up in-store on camera after the transaction if you're worried.
Apple products specifically are on more of a lockdown lately with us. It's gotten SO much worse way faster than I expected
While still working in customer service, I was once on the refunds team and the amount of refund return request we get in a day from people doing this is insane.
Thankfully, you can scare some of them by telling you'll transfer them the to the account review team but they'll just hang up and then make a new account and do it all over again as they can request a refund a few times before their account can be flagged.
I lost it when they had placed a real pen on an Apple Pencil box 😂
I work at Target tech department and can confirm. Although I do check Apple products for serial numbers. If there's no serial numbers, look off, dirty or just being opened, i will not put back on the floor. Its usually a group of Chinese decent that are doing this, we are aware of them and are taking a close eye on them. They are also responsible for replacing the gift cards with fakes so that you're giving them money.
Target employee here. Normally I try to demerch the product as a return or outright open it, but corporate has been telling us to not do that anymore. It infuriates me so much that we’re getting backlash when scammers take advantage of our policies. Like, my store is very close to an Apple Store so I usually tell folks that if something in the product feels off, get a Genius Bar diagnostic and bring it to us so we can just refund the product before the return window lapses. Usually people do that during the 2-week window, but I feel sorry for those with that return window lapsed.
Normally what we’re supposed to do is open the box and verify the serial before accepting the return, but it’s gotten to the point where in my store, I call up the manager when it’s Apple products, and we know who’s a scammer because they always come every other week with two "unopened” Airpods or Apple Watches with a receipt from another store in another borough that’s only 3 hours old.
Current target tech employee here, as far as I know, it’s company policy to send all Apple products back to the distributor and not to put back on shelf regardless if it’s opened or not. My store doesn’t put any returned Apple products on the sales floor and they are sent back to the warehouse to be dealt with
Easy fix: all returns require one to bring the card used for purchase or photo ID.
Returned products restocked on shelves are tagged with the returner's card or ID info on file.
That’s also used for scams iirc; the customer can request in-store credit to buy the same item again and “return" it over and over. I’ve dealt with it myself. Iirc there’s a limit to how many ID returns you can do in the span of a certain period of time, but I’m not sure since my store declines ID returns.
Walmart really said:"Deez nuts"
That's why they mostly buy on apple stores even if less discount
This has been going on for years, back in the late 2000s I worked at an electronics retailer and when external drives were getting big this would be the exact thing that happened. People would either buy the drives and return them later with empty enclosures, or my favorite, they’d stick random rocks in the box… After it happened at my store we just started opening anything returned that was sealed confirming it was there and once we issued a refund re-wrap it with new shrink wrap…
This is true, not even with Apple.
A guy who bought a GPU from newegg, a 4090, and guess what?
Just a metal block. And then they deactivated his account. Nice.
Yes, retailers will not inspect the product to keep it pristine and shiny. Yes, they'll assume the product is heavy, and if it is, they take it into the back.
If I had a store or a large franchise, I would change the terms, and probably ask employees to:
Open the box, and check for irregularities or a really heavy block or something.
Lol poor guy spent 2 grand for a block of metal 🤦
@@Matrix_TM.
It's not his fault, it's Newegg's
Dude keep up the great work with the videos! You inspired me to get into phone repairing and I’ve repaired 3 iPhones so far and will start making money when school starts back up again soon!
Costco checks the serial number on each Apple products.
Amazon does that where they will just put an item back up to sell if it’s returned because 9/10 times it’s returned simply cuz the person didn’t like it, or it wasn’t the right part. But if it’s an actual broken item that was returned for being damaged, Amazon will only flag it after the same box has been shipped out and returned like 3 times before they suspect an actual problem
They can check the serial number b4 accepting the return, if it’s activated they will know
Maybe worth investigating how scammers reseal original packaging to make it look unopened?
Check to see if it’s fake “in the store before walking out” an important caveat
so... open them in the store in front of them before taking them home to "check if its real"
I don't think supermarkets would allow that 😅😅😅
@@Matrix_TM.they would and you know they check all products before this guy is just click farming is a fear mongering tatic
@@Matrix_TM. Are you buying Apple products at the supermarket? Apple fanbots used to crow about how exclusive they were... 😅
@Matrix_TM. No idea in America, but here in Spain you have to return the products in person and they inspect them for damage.
You can also just check the serial number on the package and product. If they match it’s the real deal
former tech consultant
any time we get a return it's labeled as "reshop" and i personally will always defect the product out if the seal has been broken. this means it gets sent back to the distribution center and they choose to do something with it
if it was sealed then i usually would just restock it
This is why I buy my Apple products at the Apple Store
I got fake AirPods YEARS ago from Walmart 😅 funny how this is STILL an issue
I remember in like 2012 this was a massive problem with beats headphones.
Former Walmart employee, what typically happens is that the product is checked for damages once returned. While if the product is believed to be sealed it will be just put back on a shelf however if it was open it will be inspected so the store can find if its damage or not.
Not surprised it would be Walmart and target. Probably their employees
Honestly if you’re buying an iPhone from Walmart or target at this point, open it in front of a cashier before you leave.
This is also due to Walmart being a Brick and Mortar store
Bro, TF Happened To Your Left Hand☠️☠️☠️☠️☠️!? Get Yourself Checked ASAP!
I smell a lawsuit coming
That's a reason why I buy a phone from its official website
I thought apple would check if everything is in the box
Something like this happened to me a few years ago at my local walmart. I bought a copy of the resident evil 3 remake. When I got home, I removed the plastic wrap and sealing stickers. When I opened the case, though, there was a regular burner cd inside.
I went back and showed it to the customer service rep, and she was just as surprised and confused as I was. Luckily, they had an actual copy in the back, and I left with the game that I paid money for.
They should definitely come up with some sort of way to check this without opening the box (or maybe just open the box and sell the product for a lower value). Blindly trusting people is not the way to go.
They could solve this so easily. Ask for ID when taking back the product and write down the serial number of the device alongside the person‘s details.
That Apple Watch tan is fucking gnarly
“How does an official Apple retailer […]”
Shows the Reverse Flash dressed as Target employee 🤣
“It was me Barry……I switched out your Apple Watch series 10 with just an Apple before you were born…….”
-Reverse flash sometimes
If they're won't open the returns themselves, Certain expensive products should be promptly returned to the manufacturer for inspection by these stores.
I know the past owner of target. How far they have fallen is sad.
Why can't retailers just open the boxes, check if it's authentic and then seal it back...
Making an unboxing video should be mandatory
Just buy directly from to be safe. There will never be a sale at but at least it’s legit.
No retailer reshelves returns anymore. This is nonsense.
The apple pen one is wild 💀
nah bro bought an actual pen 💀
And people wonder why I only buy from Apple directly.
imagine spending 1200 dollars on a phone just for it to be fake and target try and claim ur a scammer and just take your money
You know those warnings in medicines, foods, and drinks that say "do not consume if the seal is broken"? If you're buying in person, ask for a sealed one, then ask if you can have a closer look. If it doesn't look like the brand had done it, ask for a different one
Target worker here. We have to verify the serial number from the device NOT the box. We check the items ALWAYS.
Thank you for exposing it!
Apple doesn't seal in plastic foil anymore. There is a pull-off seal on the box which you check if it's pristine.
Can confirm this used to happen at Best Buy when I worked there. We were always pretty good about returns but a good way to check is to make sure the serial number on the box matches the one printed on the product.
And this is how you get an infinite money glitch. You buy the real thing, keep it, return the fake thing and get your money back, then resell the real thing.
Until you get caught and charged with mass fraud and go to prison
@@Rd2NeZZhighly unlikely.
Unless you start self snitching and posting ur methods with specific details online.
The fact of the matter is retailers like target and walmart deal with millions of loss due to theft.
They are never going to check a sealed product box.
Micheal making minimum doesn’t give two shits about checking the sealed box to make sure it’s all good. He just wants u the hell out of his face.
This is a nearly flawless scam
@@dominicbowie092 but can't they know who returned the product?
@@yourae-l2o I mean eventually stores would catch in if u attempt the same scam at the same store multiple times.
Loss provention at these stores woukd have a picture of the scammers face in their offfice.
But it’s very hard to identify these people by government names unless they are detained by actual police
Bro took "Iphone from Walmart" to a whole new lvl 💀
just open the product in the store
That’s why I only buy straight from the Apple Store.
Thank you so much for making this video! I was debating if I should buy an Apple Watch from Walmart and this Saved me hundreds of dollars.
Former Target team member here!
I’ve actually never heard about this. I haven’t overheard anything at the service desk while I was back there, and nothing when covering electronics the dozens of times I did.
Might have happened, but we’re not aware.
Maybe your store wasn’t affected by these types of scams? Mine was, and will be affected as soon as autumn hits.
@@sierrafirerider
Probably. I left last month.
Happened to me with a MacBook Air. Thankfully apple and the retailer fixed it
His watch tan 😭😭😭😭😭😭😭😭
Or better yet. When you order your phone or Apple product. Pick it up in store. And open it right there.
i notice that walmart CS wont take electrinos, u gotta go to the back and return it at electrinos
Damn PRG got them real deep tanlines lol
Buy only in store. Even WalMart and Target sells from third-party vendors. And while in the store ask to open it in front of a manager before buying it.
When I worked in retail we were told to open the products regardless if it was sealed and obviously could tell if it's fake or not by seeing if it has a serial number quickly verifying it on Apple's site and seeing if there's still an account still tied to it.
Damn that’s a BAD tan line
Had that happen too many times in the store i work for. We now have a "no returns on Apple" Policy
High priced re-stocking fees would prevent this.
Just open it at the store and check before leaving
I can’t speak to the in-store experience here, but I’ve run across a lot of counterfeit devices over the last year or two, most of them stemming from online portals like e-bay, amazon, or the marketplaces that companies like walmart run. Be careful with your purchases. If a deal seems too good to be true, it probably is.
Even better. Just avoid the entire problem and buy directly from Apple. Yes, a specific store may carry the thing you was for a bit less but just pay the full price and buy it direct from Apple. That way there's no chance at all that it will be fake.
I work guest service at Target have for 5 Years. 100% False we are forced to open all unopened Electronics products above $50
Yeah, that’s happened for a long time(I remember it being a thing at sears 20+ years ago) and with just about anything. You have to remember that the person ringing the return is just a cashier and they have no clue what to look for. Usually once it got back to the department somebody would realize something was off but not always. People suck.
I bought a Samsung S23 ultra. And when the lady was writing down info and stuff, while she was breaking the seal and removing the plastic around the box. I told her I wouldn't accept that one anymore. Because it said on the box that: I, as a customer was responsible to check that the seal was unbroken at purchase. "Do not purchase if seal is broken", their exact words.
I got a new one with seal 😂😂
Friend of mine bought a switch at target on launch day. And the charger was broken. Wouldn’t work. The worker at target told him to just buy a charger from the store. Put the broken one in the box and then return the charger. So that’s what he did.
Since when do retailers not accept returns that aren’t damaged and within the return period. Really.
People working minimum wage are also not paid enough to care or check 100% if returns are fake or not
Getting a fountain pen in an Apple pencil box makes sense to me
I've had this before with something, I can't remember what it was this was years ago. I started and I still open it in the store in front of a member of the staff so I don't have the problem of being accused of swapping it out, I so far haven't had another fake but this is the way to beat the system, they could even do it themselves in the back of house!
There should be more regulations regarding this.
Maybe they should ask for personal info before a purchase of an expensive product...
I call bullshit on target not opening closed boxes. Target employees are REQUIRED to open up sealed unopened electronics that are returned BEFORE accepting the return right in front of the customer. Maybe if it’s some 16 year old that doesn’t know the return procedure but majority of employees are already trained on this
This is why I just use my Apple Card and buy from Apple’s website or an Apple Store (except for iPhones, I get those from my carrier). Apparently there is no “make sure” even according to you because once you open the box and find a fake they aren’t accepting returns so that’s a risk I’d rather not take
Avoid there online model of store use local
?
That’s why I won’t buy it unless it’s wrapped and not an open box or check the imei if they match
Nothing new. This has been going on for a decade now. This is why BestBuy Canada ALWAYS open returned eq at the Customer Service. When I was a uni student, I used to work for BestBuy and our GM made us open every single sealed returned item. It is better to resell it as open than to have a product returned with a rock inside!
I worked in tech at target. I on more than one occasion had to get onto the front end folks for returning tech items that were not the original item or a broken one. They never made it to the floor though.
Very important short, this could be terrible if you buy a gift that is not opened for a few days or weeks due to a gift.
Oh trust me they're taking it back
Walmart doesn't resale returned products. They will be shipped back to the DC count as lost and being disposed of or donated based on the conditions.
I bought a brand new Switch one time and it came with a SD card with screenshots from over 8 months. Fastest return I ever made thanks walmart.